Syncro Reviews & Product Details

Amazing product and support. We have used SolarWinds for years but were having issues with patching and occasional wacky anti-virus performance on servers. Could not get good support on SolarWinds and frequently would get billed incorrectly.

Syncro is SO much better in many ways. First its super easy to setup.. really, took maybe an hour with no tech support from the company. When you do have questions you get fast response from support. No contract and free trial.. They don't need it because the product runs rings around the competition. Perfect integration with Connectwise Control and Bitdefender. Virus alerts are pushed up to Syncro and remote control is a snap. Scripting engine is awesome, you can push results into custom fields, output is saved in history, can auto generate and close tickets, automate remediation, and plenty of community scripts available for your modification. Having the option of using Webroot instead of Bitdefender is fantastic.. especially if you run into some compatibility issue or just want to test an alternative AV.

The PSA is just what we needed to track service requests. The web portal that is accessed from the tray icon has been very well received by clients. The phone app makes it easy and quick to check open tickets and alerts.

At first it didn't seem like there was as much monitoring going on with Syncro over SolarWinds.. Now that we are a bit more proficient with the product, problems are being handled faster and less issues are falling though the cracks. I love that on the main asset page is show all the recent activity including adding and removing software, alerts, and script actions.

New features are constantly being rolled out. The latest one I'm using is SNMP monitoring. I dismissed it at first but after checking it out, its pretty cool.. You can setup monitors for anything on your networks that offers SNMP.. Great for printers and routers or switches. You can setup alerts and open tickets with automation based on low toner or high CPU utilization. Pretty cool.

We are saving hundreds each month by switching to this product and getting far better results. Its a no brainer and wish we had made the switch sooner. Review collected by and hosted on G2.com.

There is not much to dislike.. I would say that after having used SolarWinds for years and also testing Datto RMM.. the reports could be better.. The graphics could be a little snazzier. I would like to add custom fields to the support portal for clients to report problems... like name and number. It would also be nice if it tracked CPU and Memory utilization over time on a chart.. Sure you get alerts and if you open the remote screen you get it there but you cant look back over the day to see what the history looked like.

Overall the dislikes are minor compared to the quantum improvement on all other fronts.. and did I say they are constantly rolling out new features. Review collected by and hosted on G2.com.

The thing I like most about syncro is the fact that it is designed specifically for MSP like my company. I have tried dozens of different software solutions but none of them can come close to how vertically integrated and comprehensive Syncro is. Review collected by and hosted on G2.com.

The monthly subscription price is a little outputting at first until you sign up for the trial and you see how much software syncro replaces. Review collected by and hosted on G2.com.

The management tools and automation have allowed me to multiply my time in a way that drove profitability and has helped me expand faster than I thought I would. By having these tools, I was empowered to go out and really start selling sooner and more broadly than I was able to before.

I really like the speed of development, the weekly open office hours and demos, and the fantastic Facebook group of supportive like-techs.

I am just getting into the depth of automation and integrations, but they seem to be great as well.

I am also pretty blown away by the sales process. I hesitate to even call it that. It's an information process more. I felt no pressure, I had a great rep that was patient and informative (hey Brandi!) and I was able to extend my demo even though it was my fault I just didn't use the tool during my first demo period. This sales attitude is why I switched from my prior toolset. I am so glad I did. Review collected by and hosted on G2.com.

I came from another pay per tech RMM/PSA platform and I REALLY wish the reporting in Syncro was as good as that was. It's not that it's not accurate or useful, it is; it's that Syncro's reporting is tech-focused, not customer focused. The reporting helps me understand what I need to, or if I had other techs what they are doing, but making a polished asset report for a customer, a detailed QBR file for an owner, or a ticket summary for a co-managed IT rep is just not possible right now. This is an area that other bigger companies are using other paid tools to mitigate; for me (and probably other small ones), it's just a miss and it hurts.

I feel like the development lately has been more focused on items that MSPs much bigger than I am need. I will grow, for sure, but it feels like the improvements (especially the QOL voting driven ones) are leaving the little guy behind.

The current way to do patch-management doesn't allow us to stop known bad patches, which is a bummer.

I also don't love the chat platform right now (namely that it can't be used easily in a remote session), and wish that the Android app were better (could stay logged in, see asset details etc.).

All this said, I think they are working on each of these items and I truly believe the team cares to make the best product possible, so I'm good to wait. Review collected by and hosted on G2.com.

It's a one stop shop for everything I need to run my MSP. New features come out almost daily. Product integrations expand as much as new features. The Syncro staff are fantastic and responsive. The price for what you get is super underrated. It's a no-brainer for any MSP to start here before trying anything else. Review collected by and hosted on G2.com.

The only thing I can think of that I don't like about Syncro is the "light theme" and only having the ability to use the teal color scheme! HA! Seriously, that's it. There really isn't anything I can think of that makes this a bad product. The ability to try a free trial up front, made it easy for me to go full time with it. Review collected by and hosted on G2.com.

Syncro works. Period. The financials are high leverage, I can estimate, invoice, and take payment in under a minute. Workflows, RMM direct integration, worksheets, email blasts, script engine. etc... We were Autotask, Centrastage,Kaseya for years. We were never as well taken care of, as often listened too, or as genuinely a part of the development rhythm as we have been with this product, this company, and this community. You CANNOT get this anywhere else. Review collected by and hosted on G2.com.

Nothing.

I know it sounds disingenuous to offer no critique. Every product has issues, but so do we. We are growing and adapting and improving everyday, this product and this company are as well. As long as I can clearly see that, I have no complaints to offer. Review collected by and hosted on G2.com.

Having all our day to day tools in one place under one pane of glass greatly improves our efficiency. The Syncro community is given the opportunity to request changes/improvements in the Syncro product on a regular basis, I have personally seen 5 great improvements implemented with this QOL (Quality Of Life) community program since we started using Syncro. They really do listen to their customers. Review collected by and hosted on G2.com.

The reporting has had some updates and is improving but still has some ground to make up. Review collected by and hosted on G2.com.

It is full featured from PSA to RMM so that you can almost have one tool to run your business, and in the areas that they are weak, I feel like they are listening to their partners and trying to improve. I've yet to see a software platform improve so much since I've partnered with them. Also, their subscription model (per technician) is a game changer. Review collected by and hosted on G2.com.

They need greater control over Windows patches (e.g. excludes) Review collected by and hosted on G2.com.

Synchro provides a one-stop solution for my business. I have an MSP business along with a brick and mortar retail service location and find that it takes care of many needs that were formerly taken care of by different solutions. Now with synchro everything I need, RMM,PSA, Remote Access HHelp Desk and even my email lists and reminders are all in one spot at one cost point. No added cost per endpoints! Review collected by and hosted on G2.com.

Synchro is rapidly developing and as they make huge leaps and bounds there are things that get implemented and put on the back burner for a bit. What I love is how fast the development process is. I am so glad I am on board and can't wait to see what's next! Review collected by and hosted on G2.com.

I really like the fact that most of what I want is under one roof and, for my needs, there is integration with the rest. I also love the fact I get a response to my questions or ideas, which on my travels I have found as lacking elsewhere. Review collected by and hosted on G2.com.

A different time zone leads to a small wait for a response from support but they generally give me the information I need at the first attempt. Review collected by and hosted on G2.com.

I am a one man IT Consulting business serving mostly business clients in a hybrid break-fix / MSP model. I was using Solarwinds before but it was cost prohibitive to deploy costly agents to client machines. With Syncro, I can easily deploy a full-featured agent to every client system for a reasonable annual fee. I have used custom polices to either fully manage or simply monitor client issues depending on my client relationship.

Prior to switching to Syncro, I was also paying for a Repairshopr subscription. Switching to Syncro saved me even more money in a seamless migration of all my Repairshopr data into Syncro. I cannot even tell the difference. Nothing was lost or changed.

I also love the easy Powershell integration. I have also been amazed at how quickly a Powershell script is deployed. With Solarwinds, it seemed to take forever for a script to deploy. A recent case in point illustrates this observation. Recently I decided to deploy a Ninite Pro agent to a group of machines to register them with Ninite Pro. In one window, I had the Ninite Pro console and the other window, I launched the script to deploy the agent to several machines. I'm thinking it was about 30 seconds from the time I launched the script to the time I saw all machines appear in the Ninite console.

Syncro is awesome. Review collected by and hosted on G2.com.

My biggest complaint about Syncro involves 2 issues that are ALSO problems in Repairshopr. I have reached out numerous times when I was a RepairShopr subscriber and also through Syncro.

Without going into a lot of detail, I will just summarize the 2 areas which could also be classified as feature requests.

1. Sales Tax Groups only support 2 components: In my state and specifically in my metro area, there are about 25 different sales tax zones and each zone may have 3 tax components that have to be individually reported back to the state. Prior to Repairshopr and Syncro, I invoiced through Quickbooks Online and it supported multiple sales tax groups. This has been a royal pain since I am required to collect sales tax by point of delivery.

2. Timer does not have a pause feature: This is my BIGGEST complaint. I feel that Syncro and Repairshopr both are geared toward a brick and mortar store or residential clients. I have a small number of business clients whom I invoice monthly. I provide an invoice with a detailed line item for each day. When I work on client projects, I use the Syncro timer. But it only allows for a stop or start, thus providing me with a long list of times to add up at the end of the month. I want to be able to pause my timer when taking a personal call or leaving for lunch and be provided with a sum of the time spent on the job. PLEASE give me a pause feature. Take a look at HoursTracker for the right way to do this. Review collected by and hosted on G2.com.

I feel like Syncro "gets" my business. It's not just the software, it's the entire approach of the organization. MSPs need PSAs and RMMs to make us more capable and more efficient, and Syncro does that. It may not have all the features of the bigger players, but I came from one of those, and I honestly used about 15% of it. I find I am getting much more value from Syncro. The core product just works, and it doesn't take a full-time resource to manage it. The integrations are thoughtful and useful. I am constantly finding ways to do more with it, regularly surprised at the untapped capabilities, and floored by the commitment to regular development and improvement based on customer feedback. There are literally new features and/or fixes every week. The sales team offers ongoing support that is really helpful, and technical support has been good the few times I have needed to use it. The most surprising thing for me I think is the way the whole package speaks of people who care about what they are doing, and the people they are doing it for. That comes though very clearly, and it makes the software and probably more importantly the the organization a joy to work with. I can't say that about most software or organizations in the MSP space! Or any space really, which is sad. Syncro is a gem. Maybe the best decision I made this year. Review collected by and hosted on G2.com.

In a world of "first impressions", the Syncro interface doesn't make a good one. It's not pretty, sometimes a bit confusing, and you need to use it for a while before you appreciate why things were done the way they were. Or even to find things! There are many gems in this platform, but some of them are very well hidden! The mobile app has also been a weak point, but some improvements have been made lately. There are minor issues with accounting integrations and a few other minor annoyances, but they do tend to get worked out eventually. Review collected by and hosted on G2.com.

While I love the ease of use and the low cost, the best part for me was time tracking and billing. I found that it paid for itself in less than a month by tracking my time and keeping me from leaving money on the table (remote access integration helped even more.) The platform also led me to a cloud service provider and managed AV (I was reselling nothing before) and those integrations, along with recurring billing, makes extra income easier. It just really made my business easier and more profitable (even though I'm still a really small fish) and is allowing me to plan for expansion. Without Syncro, I'd still be stuck in the break-fix mindset. (also, the user community support is awesome. and I just realized that I'm not posting in a Syncro group) Review collected by and hosted on G2.com.

There are some places where a bit more granularity would be helpful, but nothing that's a showstopper. The app could use some enhancement, but honestly, you can do everything you need from the mobile website. Review collected by and hosted on G2.com.

There are two things that stand out about Syncro, the community, and the development path. Review collected by and hosted on G2.com.

There are some things that aren't as robust as they should be (reporting, SNMP), but the folks at Syncro actually LISTEN to their community. You can even join the Facebook group before you subscribe. Review collected by and hosted on G2.com.

Syncro has exceeded my expectations and saved me money compared to many of the alternatives. I've spent far more for my PSA and RMM tools and gotten a lot less.

I'm really pleased with the integration of other products. They are well thought out and work better than many other tools. The invoice and payment integration with QuickBooks and my merchant provider is great and saves me time every month.

The ability to use multiple products is also nice.

I also enjoy working with the Syncro team members. Everyone from sales and support have been great to work with. Review collected by and hosted on G2.com.

There's not a whole lot to dislike when I've tried many of the other products. My biggest complaint might be more about some basic design stuff. Navigating can get a little challenging, especially if you don't get in the habit of opening windows in a new time.

I think the documentation could be improved. Sometimes it isn't detailed enough to really understand the ends and outs of the system. Review collected by and hosted on G2.com.

I like that the dev team is doing it's best to add all the function that we as MSP need. They are always helping us do better. During the time of hardship the have stepped up and put us first as the consumer.

I also think for the price and power you can get a better solution. I can speak for everyone but for me after testing so many different solutions I found the best for me. That's Syncromsp Review collected by and hosted on G2.com.

I would like to see the live part evolve more I know it will get there but take time. I would also like to see more payment option and integrations like square or QB. Other then that it's about everything I need. Review collected by and hosted on G2.com.

It's intuitive to use. Things are where you'd expect them to be. Review collected by and hosted on G2.com.

No basic 'admin' account for book-keepers or managers to use. Review collected by and hosted on G2.com.

The best feature of the system is the integrated nature of both RMM and PSA. Having the ability to customize the system to your needs for information to store or managing your assets makes our day to day easier. Review collected by and hosted on G2.com.

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. Review collected by and hosted on G2.com.

I love how Syncro is all inclusive. Billing, tickets, knowledge base, antivirus and RMM all in one! I switched over from RepairShopr, which is another great tool from the same developers of Syncro. However, Syncro is way more feature rich and includes all of the features I was looking for out of an RMM. Before RepairShopr, I was using QuickBooks and Syncro makes QuickBooks look like child's software. I'm honestly so happy with Syncro. Usually about every six months, I reevaluate the software and components that I use for my work and look at better options, but I've never felt the need to while using Syncro.

Syncro's support is also super awesome. Any time I've had any issue whatsoever I have just reached out to support and they've provided me with some of the best support I've received. They all speak English and respond ASAP. Compare that to QuickBooks! Review collected by and hosted on G2.com.

There's not much at all that I dislike about Syncro. Most of my complaints or annoyances are usually ironed out by their tech support or in the frequent weekly updates.

The only thing I disliked at first was that you had to pay yearly. However, after discussing with them, they ended up compromising and now offer me Syncro with monthly billing. I was super impressed! Review collected by and hosted on G2.com.

I have an amazing rep, Brandi Crown.

Everyone I have dealt with at syncro is awesome. The product is excellent and it's will priced Review collected by and hosted on G2.com.

Nothing yet! Been using the product for a few months and evening expectations Review collected by and hosted on G2.com.

The integrations with various third party vendors works very well. The scripting environment is a simple as powershell and works very fast. Scripts launch withing seconds. The use of Chocolatey as a source for 3rd party software updates is genius. Navigation of the UI is fast and simple. I love that Syncro is using modern infrastructure and coding techniques. Utilizing docker and public cloud services for their platform. Creating scaleable and highly available infrastructure is key. Review collected by and hosted on G2.com.

The mobile app could use some TLC however most PSA/RMM's mobile app are completely useless. Syncro;s has help me in a few situations. It most certainly not quick or easy to navigate though. Review collected by and hosted on G2.com.

The system overall is great. Very light weight on endpoints. The integrations with our software packages is also very nice. Review collected by and hosted on G2.com.

Reporting could use some work. However, they have been working hard on it. Most recently, upgrading the executive reports! Review collected by and hosted on G2.com.

Syncro has allowed us to automate some time consuming tasks when initially setting up a client. At the same time, it makes sure that our clients stay in the loop about every step and makes it easy to lodge any support ticket.

It has also integrated our branding quite nicely, giving the idea of a coherent service offering by us. Review collected by and hosted on G2.com.

Some of the website integration is not as pretty or user friendly as it could be. This makes the initial booking process a bit more laborious than it could be.

But by saying that, I've been impressed with all the improvements I've seen over the time we've been with syncro for. Review collected by and hosted on G2.com.

Its used mechanisms make evident the importance of the syncro system, software really qualified to understand the most practical and effective interaction that exists in the interactive informative media, where the communication exercised by this software goes directed to the visitors of the system, to guide them and to encourage them to carry out diverse actions inside the same one, managing to have a capacity of strategic linking, that brings benefits for the programming of the company. Review collected by and hosted on G2.com.

In your chat channels, mass chat options cannot be integrated, making it impossible to carry out an informative mass chat, where a greater amount of information can be understood, being accessible only the individual chat options, making it more difficult to access more users in less time, making your program affected by not getting the number of customers needed to meet the established goals. Review collected by and hosted on G2.com.

The service that Syncro provides to users is distinguished by its excellence, as it allows to boost communication through its real-time chat through websites. The software has surprised me because of how customizable it is to work, has features for screen sharing, proactive chat, transfer or routing, among many other functions that are highly useful when using the service. The software is very easy to use which I consider a plus because it allows anyone to use it, really this service is of high potential. Review collected by and hosted on G2.com.

A negative aspect of Syncro is that the service counts on the absence of the support team because when you need support from them you have to wait a long time to get answers from them, which is a nuisance for many users who operate the software on a daily basis. Review collected by and hosted on G2.com.