Syncro Reviews & Product Details

One of the best things about Syncro is the unlimited number of endpoints that you can have for a set monthly fee. Provides a great ROI on the subscription. Review collected by and hosted on G2.com.

While it's not as fully featured as some would like, it's continuously being improved. Review collected by and hosted on G2.com.

I really like Syncro's steady and useful software improvements. The pace in which they come out is very manageable. The integration with Microsoft 365 is great because it gives our company more insight into our tenants' secure scores and allows us to notice and adjust changes in conditional access policies right from the dashboard. I also appreciate the Claude MCP server integration, which has been invaluable for looking at the financial aspects of the business. Finally, I love how Syncro helps automate ticket management and remediation of small problems, letting our technicians focus on bigger projects. I also love the way they handle billing by integrating with certain vendors like Microsoft, Proofpoint and others so we spend less time reconciling monthly charges if user counts change. Review collected by and hosted on G2.com.

I don't really love the built-in reporting, but the new Claude MCP server integration is kind of making that a nonissue. Besides the reporting, their Mac agent is not great. I also want to see them offer an MDM for the mobile devices we manage. Review collected by and hosted on G2.com.

I really like how Syncro bridges service delivery and monitoring, allowing alerts to automatically create tickets, run scripts, close, and escalate issues with minimal touch. This integration of monitoring, scripting, and ticketing into one workflow is incredibly valuable to us. It not only notifies us but also triggers the right response, leaving a clean trail for audits. These features make Syncro worthwhile on so many levels and have significantly streamlined our operations. Review collected by and hosted on G2.com.

We are still experiencing scaling issues for large environments at times. As we take on large clients with a lot of endpoints, Syncro can be a bit slow. Also, the user interface could be improved. Though I like the look sometimes, it can be cumbersome finding where a workflow resides. Review collected by and hosted on G2.com.

I really like the scripting feature in Syncro, as it allows me to install printer drivers from the backend without interrupting users. I also appreciate the recent AI integration into the tickets, which helps me summarize the whole content and conversations between us without having to scroll through the tickets. The AI integration saves us time by simplifying the process of understanding tickets, especially when conversations move back and forth many times. Additionally, the setup of Syncro was very easy. Review collected by and hosted on G2.com.

In the past, when I searched for a device by name, I could just type a part of it like 2686, and Syncro would suggest the device SNH-D2686. Now, I have to enter the full name SNH-D2686 to get the correct suggestion. It's really inconvenient because you don't usually remember a full name of a device. Review collected by and hosted on G2.com.

I find it very easy to support customers remotely via Syncro, which is a great advantage for us and for the customer. It's nice that system management, ticketing, and billing are all in one package. I especially find the ticketing system handy: I can easily link tickets to assets and customers, so I can easily find previously performed work. Colleagues can see what has been done on an asset before, allowing us to collaborate easily without having to ask many questions. Syncro is also much cheaper than Solarwinds. Now that we are used to it, I find it a great product to work with. At the moment, I don't know of any other systems that work so well as a total solution. Review collected by and hosted on G2.com.

Because I work from the Netherlands for a company in Canada, it is not always clear to me which time zone Syncro uses. Also, the checks on an asset could be more extensive; I miss the ability to easily create many checks or assign them to servers, workstations, or network equipment via templates. The transition was a bit of an adjustment because the packages did not resemble each other at all, but we have gotten used to it by now. Review collected by and hosted on G2.com.

I use Syncro to run pretty much our entire MSP, with its RMM and PSA. Over the last year or year and a half, they’ve added so many new functionalities that we’re definitely staying put. I like using Claude with the Syncro MCP server for automation across sales, service desk processes, and remediation. It’s also meant we don’t need to add the couple of staff positions we were considering. The new Microsoft 365 integration has been relatively powerful. When there’s an issue, Syncro tends to respond very quickly, and I’m impressed with how responsive they’ve become to feature requests. I also like the per-technician price instead of a per-device price. Onboarding is easier now, and tasks and checklists make our life easy. Review collected by and hosted on G2.com.

I found the invoicing process a little confusing at first, though I wasn’t hands-on with it then and my staff may not have been using it properly. It works much better now that I’m involved in the day-to-day operations. Setup probably wasn’t terribly easy when we first started. I was also a little frustrated that Syncro wasn’t as responsive to feature requests in the beginning, though they’ve become more responsive and are addressing them. Review collected by and hosted on G2.com.

I use Syncro to manage our entire business fleet of PCs, so I don’t have to go from PC to PC diagnosing the same issues over and over. I can support WFH employees remotely with ease. I like how easy it is to use and that when I run a script, it actually executes. Syncro is my IT partner in the cloud and takes the brunt of the work off my plate so I can work on programming more. The initial setup was super easy—the best setup I have used. Review collected by and hosted on G2.com.

I wish the installation process used an easy-to-type URL generated from the phone app. It would be helpful to have a button that prepares an installer, or to install with winget in the terminal and add the device to the organization with a code. Review collected by and hosted on G2.com.

I really like that Syncro can be integrated into many tools that I already own as a business, like Domotz and Hudu. I appreciate how I can customize the worksheets to help employees follow a set of instructions, and I find the batch scripts helpful because they allow me to install the same program on many computers with just a click, which saves time. I also like that it's capable of working with AI tools like Claude, making documentation about reports or incidents consistent and helping employees apply it consistently. Additionally, the initial setup of Syncro was pretty easy, especially when adding new users, as it was intuitive for them to create their credentials. Granting access to the platform was very easy. Review collected by and hosted on G2.com.

The fact that the worksheets don't always attach to the type of ticket they belong to is a bit frustrating. I have to manually attach them with tickets like onboardings. It would be better if we could create a ticket type and have the worksheet applied directly to that type of ticket. Review collected by and hosted on G2.com.

It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks.

The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team.

Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. Review collected by and hosted on G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.