8x8 Work Reviews & Product Details

I like what they have done with the smarter AI connect with their products, better admin controls and even more deeper integrations across the systems. Review collected by and hosted on G2.com.

Their 8x8 mobile applications needs a bit more frequent patch updates. I hope they would improve it in upcoming days. Review collected by and hosted on G2.com.

As a day to day user of 8x8 Work, it just acts as second nature to work with. All aspects of UC are covered within the program, messaging, video calling and conferencing. Simple to use and any issues generally remain as part of firewall programming, rather than app bugs. Review collected by and hosted on G2.com.

When deployed within a strict FW environment, sometimes updates do not get pushed out and therefore the user experience degrades. This could possibly be overcome by an auto emailing to the end user to remind them to upgrade. Review collected by and hosted on G2.com.

I appreciate that 8x8 Work is a cloud-based product, which eliminates the need to set up firewall rules like VLANs and port forwarding, making it much easier to use. The prices are very reasonable too. I like the newer feature of sites from the older admin console, which allows better compliance with E911 regulations. As an admin, it makes my job easier and faster to assign users to a site, and if they move, I can swap them easily since changing sites automatically updates the extension prefix and E911 address. The initial setup was great; we ported most numbers to save money and tested them thoroughly before porting the main number. Review collected by and hosted on G2.com.

Creating other admins is problematic. There seems to be only one 'master admin' who can do more certain things that a normal admin can't do. Also, you have to select the user three different times for admin because you can't just assign an admin as all admin. Review collected by and hosted on G2.com.

8x8 makes it extremely easy to send instant messages and make VoIP calls with colleagues. I also appreciate how quickly you can create and join meetings right from within the application. Review collected by and hosted on G2.com.

The reporting options for ring groups could be improved, as they are currently not the most comprehensive.

Support is also lacking, as they are hard to get ahold and not very helpful once you do. Review collected by and hosted on G2.com.

8x8 Work has been a great communication solution for our team. It brings calls, video meetings, team chat, and messaging into one easy-to-use platform, which has significantly improved how we collaborate day to day.

Call quality is consistently reliable, whether we’re on desktop or mobile, and the video conferencing features are straightforward and stable. The chat functionality makes quick collaboration easy, and the ability to switch seamlessly between chat, voice, and video is a big plus.

Overall, 8x8 Work is a dependable, professional communication app that supports both remote and in-office work effectively. Highly recommended for businesses looking for a unified communication solution. Review collected by and hosted on G2.com.

One area for improvement would be expanding customization options and bringing a few more advanced desktop features into the mobile app. Review collected by and hosted on G2.com.

It's an amazing communication hub which helps me handle work communications from anywhere using my mobile or laptop, especially while I am working remotely helps me connect with the team. It's straightforward to start/join meetings without too much hassle. Review collected by and hosted on G2.com.

The interface can sometimes feel a bit confusing or busy, especially when I am trying to find specific features. Customer service is sometimes responsive. It would be great if we had customer support whenever required. Overall, it's a solid tool for keeping everyone in sync Review collected by and hosted on G2.com.

I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. Review collected by and hosted on G2.com.

I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. Review collected by and hosted on G2.com.

The UI is easy to navigate with most needed features easy to reach. I like the voicemail transcription and chat features too. Review collected by and hosted on G2.com.

The desktop software (exe version) claims to self update according to the documentation, but I've never seen this work reliably in my experience, I have to manually download the updates every couple months. This can be a frustrating experience when our call center agents start missing calls in the middle of a workday due to the software just glitching out until the newer version is installed. Review collected by and hosted on G2.com.

I utilize 8x8 Work every day and it's an integral part of my job. I like that 8x8 Work has the ability to add contact information to my account, so when repeat customers call, their call is identified by their contact information. It makes personalizing my calls so much easier. In addition, when I have questions or concerns, the customer support reps are quick to assist and get answers for me. Review collected by and hosted on G2.com.

I think one downside is that the contact information that I or my colleagues create isn't transferable if one of us gets additions to our portfolio. Review collected by and hosted on G2.com.

8X8 is a remarkably smooth application that functions seamlessly on both its web portal and mobile app. Its user-friendly interface makes navigation easy, and it offers all the essential features one would expect. Review collected by and hosted on G2.com.

The app can be somewhat sensitive to network conditions, and I occasionally experience issues with the sound settings, especially when using it alongside other applications like MS Teams. Review collected by and hosted on G2.com.