8x8 Work Reviews & Product Details

8x8 seems to be a very solid cloud-based IP telephony provider. Over the past four years, we’ve had very few issues and practically no downtime. I really like the SMS capability and the configuration options available. The admin interface is also fairly intuitive and easy to navigate. Review collected by and hosted on G2.com.

I can’t really think of any downsides, since 8x8 uses multiple redundant data centers that are strategically located across the United States. Review collected by and hosted on G2.com.

The ability to use the product across multiple devices seamlessly. Signed in on a mobile as well as my work device. Great for handing off between them. Review collected by and hosted on G2.com.

The admin section of the back end is inconsistant. There are screens where the tables are filterable, this isn't the case across all screens. Seems basic UX experience is not considered.

Simple things like a block of a telephone number across an organisation requires a user license and a clunky workaround to get this to work over multiple pbx's. This should be bread and butter simple stuff. But the web interface is quite limited on features like this. It should be controllable globally on the numbers assigned to our organisation.

The performance monitoring screens for calls never seems to fully capture what the end user is experiencing.

Exporting devices is the only way to see the mac address and ip address of a device. This page should be filterable. Instead it is limited to 60 devices until you scroll. Export is the only way around. Which is rubbish as you then have a saved doc with all device passwords not locally in the product in plain text. Security risk everytime we have to export. We have raised this via the support channels or requests but not seen any improvement in this. Again this goes back to the UX should be the same across all screens, even rarely used screens. A table page should have some mechanism to filter. Review collected by and hosted on G2.com.

Its easy to administer. I like that its a cloud-based phone system where users can access the features of 8x8 wherever they have internet. 8x8's uptime overall is very good. Support is very responsive by phone. However, if you ask for an email vs. phone call, they call you anyway. Review collected by and hosted on G2.com.

Inpro has asked for a screen pop integration to Salesforce and after a year-long project, the integration still does not work and the project was canceled.

We would like to have inbound call recording only to comply with two party notification laws across the country and that is only available for contact center users (we do not use contact center). Therefore, we do not have call recording or sentiment analysis or any sort of call note taking capabilities. Review collected by and hosted on G2.com.

I like that the 8x8 Work and Admin interfaces are really simple and easy to navigate but still give you all the information you may need for a given task. The menu titles are good categories and the settings or information I nee is clearly labeled Review collected by and hosted on G2.com.

I don't like that changing voicemail greetings and recording new ones and setting the ones you want or reviewing the ones you have is a reasonably complex process, for 8x8 Admin console as well! I'd like to be able to see and review/edit/delete my recorded voicemail greeting(s) from the 8x8 app and to be able to switch between the one I want active without having to navigate a complex and time consuming phone menu. Review collected by and hosted on G2.com.

It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to install. While on phone, it can be flipped to cell phone instantly, There is also an Outlook snap in for meetings. We use it on a dialy basis and most of our folks love the products. Also customer service is top notch. We'll get a call from support within hours of placing a ticket. Review collected by and hosted on G2.com.

I have not come across anything i dislike about 8x8 except when placing a ticket or support call and picking the time zone. This list is very long. If they could somehow revamp this feature and make it easier to get to our time zone that would be great. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it makes business communication simple and reliable. We use it mainly for calls and team communication, and the call quality has been good overall. The interface is easy to understand, so even new team members can start using it without much training.

I also like that it helps keep communication in one place instead of using multiple tools. It saves time and makes daily operations smoother, especially when handling frequent client and internal calls. Review collected by and hosted on G2.com.

One thing I dislike is that sometimes the app can feel a little slow, especially when switching between features. There have also been moments where the interface feels less intuitive on mobile compared to desktop.

Another area that could improve is customer support response time for urgent issues. Overall, the platform is useful, but a few performance and usability improvements would make the experience even better. Review collected by and hosted on G2.com.

I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integration with Salesforce, and a Text message marketing campaign began my journey with 8X8 in March 2025. I was unsure how to get started. The customer service team at 8X8 guided me through everything I needed, including integration with Salesforce and setting up a text marketing campaign. I highly recommend this product. Review collected by and hosted on G2.com.

I can't say anything negative about it. 8X8 has exceeded all my expectations. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is that it provided a reliable, centralized cloud phone system that worked across many of our offices and gave users flexibility with desk phones, softphones, and mobile access. It allowed us to standardize phone service across locations and made it easy for users to have a direct number without being tied to a physical phone. Review collected by and hosted on G2.com.

One of the main things I disliked about 8x8 Work was the frequency of end‑of‑life (EOL) client updates and the disruption they caused. Users were regularly blocked from signing in until the desktop app was updated, which generated repeated IT tickets and confusion, especially when users were unsure whether update prompts were legitimate. Review collected by and hosted on G2.com.

I appreciate the mobility that 8x8 Work provides, as I can have my office line always available on my smartphone and tablet. The call recording feature helps with compliance, and I love the flexibility to add additional lines as needed. Video conferencing is also a standout feature for me since it doesn't require any software—it's web-based—making it easy to connect with clients who don't download video conference software on their devices. Plus, the video quality is excellent. I also like how it integrates with HubSpot to track calls. Review collected by and hosted on G2.com.

The admin portal to set everything up can be complex. I almost need to hire a tech person to set up the phone system, auto attendant, and other features. Review collected by and hosted on G2.com.

I love how easy 8x8 Work is to use, and the admin center is great. It helps us connect to clients and between staff nice and easily. We use it with Microsoft Teams, which is great for us as we use the entire M365 suite. Using 8x8 with Microsoft Teams helps us set up our work system easily and facilitates troubleshooting as it is an easy platform. The initial setup was very easy and intuitive, which I really like. Review collected by and hosted on G2.com.

I do find that sometimes the system will just drop off in terms of the signal, or there might be an issue with one of the ring groups. Eventually, it will resolve itself, but it's quite annoying that it does that in the first place as this will disrupt the day. Review collected by and hosted on G2.com.