8x8 Work Reviews & Product Details

The best thing I like about 8*8 is that it helps us connect with our USA clients using a USA number. Since we are a registered firm, they helped us get an unlimited calling facility within the USA. They also have plans for other countries, but for the USA, I think it’s the best option. We use it from India to connect with our business clients in the USA; before this, we had constant headaches trying to get a USA phone number and a reliable calling facility. The onboarding team was smooth and helpful. Review collected by and hosted on G2.com.

It takes a lot of time loading first thing in the morning. Moreover, as we are not professionals to handle the call management system, it takes time to educate ourselves to learn all its features. Review collected by and hosted on G2.com.

We are a global business. Previously, we were using on-premise infrastructure and local vendors. With a small team of two supporting voice across the business, we wanted a cloud-based phone system that would be easy to administer, allow us to consolidate our other voice systems into one place, and stay flexible for M&A activity. It’s been super easy to use, both as an administrator and as an end user.

We are using it quite basic at the moment (8x8 Work) for calling, with auto attendants and ring groups. We do offer the Teams integration and that works well. Review collected by and hosted on G2.com.

We’ve found it fairly tricky to get paging systems working through it. On the billing side, it isn’t easy to specify a purchase order, which then causes delays when our accounts payable team processes payments. It’s also been frustrating that some extension numbers are reserved and can’t be assigned. On top of that, it doesn’t feel very flexible when it comes to creating custom reports and dashboards. I would like to see the UI updated so that we can change the font size, for example, contacts list could be condensed more on the screen. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is its easy-to-use interface and the convenience of having messaging, voice calls, video meetings, and team collaboration in one platform. It makes communication seamless, helps teams stay connected, and improves productivity, especially when working remotely or across different locations. Review collected by and hosted on G2.com.

One downside of 8x8 Work is that occasional call connectivity issues, audio delays, or notification delays can affect the communication experience. The interface can also feel slightly overwhelming for new users, and some advanced features may take time to understand. Overall, improving call stability and simplifying navigation would make the platform better. Review collected by and hosted on G2.com.

What I like best about 8x8 Work is how well it works as a full cloud communications platform, especially for enterprise-level needs. Coming from a more traditional PBX background (like 3CX), the biggest difference for me was how cleanly it handles cloud calling, contact centre features, and team collaboration in one place. The contact centre side and the overall collaboration tools felt more mature and ready for larger environments. It made handling VoIP-related work smoother when the focus was on cloud-based setups rather than heavy on-prem or self-hosted flexibility. While the admin interface isn’t as sharp or flexible as 3CX in my experience, the platform itself feels more complete as a modern business communications suite. Review collected by and hosted on G2.com.

The main thing I disliked about 8x8 Work was the administration experience compared to more traditional PBX platforms like 3CX. The interface and overall user experience for day-to-day management felt less flexible and a bit less intuitive, especially when dealing with SIP configuration, advanced routing, or finer technical controls.It also leans very heavily into the pure cloud model, which is great for many use cases, but I missed the self-hosting options and the deeper PBX-style flexibility that 3CX offers. Review collected by and hosted on G2.com.

What I like most about 8x8 Work is having everything in one place. The ability to make calls, send messages, and stay connected with colleagues without switching between multiple applications makes everyday communication much easier. I also like the flexibility of using it across desktop and mobile, especially when working remotely or away from my desk. Overall, it makes team communication more convenient and streamlined. Review collected by and hosted on G2.com.

One thing I feel could be improved is the overall app responsiveness. Occasionally, the application can take a little time to load or respond, and navigating through certain settings isn't always very intuitive. The mobile and desktop experience could also be more consistent. These are relatively minor issues, but addressing them would make the overall experience much smoother. Review collected by and hosted on G2.com.

I find 8x8 Work and VCC easy and friendly to work with. The 8x8 Team listen and help design and build what’s unique for our needs without charging an arm and a leg. I like that they’re moving us from IVR to AI so we can be more efficient and keep up with our customers’ support needs. It’s a very robust system, and it keeps adding technology that links with 8x8 Work and 8x8 Virtual Contact Center. Connecting 8x8 Work with our database and custom CMS is a great enhancement. Our agents can download softphones onto their devices, which makes it easy to recruit talent across our region, and the system works smoothly for our four languages. Moving to the cloud gave us more flexibility, and our agents can work from anywhere. The transition was made easy: they assigned a lead to work with us on migrating each office and our phone and toll-free numbers, and handled the pre-setup. That took a lot of worry off us because we couldn’t be off line or down. Review collected by and hosted on G2.com.

I’ve had some billing issues with their accounting team, though they’re slowly getting up to speed and working with us to solve them. Sometimes new features take a while to mature into something we can rely on, but they listen and try to get them to us as quickly as possible. Review collected by and hosted on G2.com.

Well to start with it makes day to day tasks and communication simple. I can easily connect with my colleagues and manage calls without switching different apps. Personally speaking the voicemail features are helpful as I can easily keep track of missed calls and follow up when needed. Quality is also good. Review collected by and hosted on G2.com.

The occasional delay in syncing call history and notifications, especially when switching between desktop and mobile is something which I think could be improved. Sometimes the desktop application can also feel a little slow when starting up or navigating between features. I can't say these are major issues, but they can be slightly frustrating when handling multiple calls throughout the day. Overall, the experience is good, but a few improvements in performance and customization would make it even better. Review collected by and hosted on G2.com.

I use 8x8 Work for work calls. I like that I can contact customers without sharing my personal number, and that customers have to use the proper channels. I also like being able to group phones so people can call a department instead of an individual. I really like the app because I can use my cell phone as my work phone while keeping work separate from home. Everything is synchronized, so I have one place for voicemail and can check it on my PC, answer calls on my cell phone, or use my desk phone. My calls adapt to how I work, and people can reach me at the same number on any device. I like the call forwarding, checking voicemails on my PC, and cutting and pasting numbers into the PC app to dial from my desk phone and avoid dialing the wrong number. It’s easy to add new staff, people pick it up and use it fast, and the user experience has always been excellent. I give 8x8 Work a 10 for how likely I am to recommend it. I’ve argued for it with friends who work in IT and often talk about how good our service is. Review collected by and hosted on G2.com.

I’d love a voice-to-text feature so I could read my voicemails instead of listening to them. Call queues also leave customers waiting when nobody is logged in. I’d like the queue to send them to voicemail when no one is available, or have a timeout that sends them to voicemail. Review collected by and hosted on G2.com.

Whether you are a user or support staff, 8x8 is the easiest VOIP system I have found. It is VERY intuitive. All functions are very easy to understand and use. The call quality is excellent and consistent. Every time I have needed support they are quick to respond, friendly, and very knowledgeable. My issue has been resolved quickly 100% of the time. Review collected by and hosted on G2.com.

We have been an 8x8 customer for 3 years and I can't think of anything I dislike. We are very happy! Review collected by and hosted on G2.com.

What I Like (Pros):

Having phone calls, team messaging, and video meetings all in one place saves a lot of time.

Voice call quality is clear and dependable, even when working remotely.

Smooth handover between the desktop app and the mobile app when on the move. Review collected by and hosted on G2.com.

What I Dislike / Room for Improvement (Cons):

The mobile app can occasionally lag or delay push notifications for incoming calls/messages.

The interface has a lot of features packed in, so new team members usually need a little time to get familiar with it. Review collected by and hosted on G2.com.