8x8 Work Reviews & Product Details

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

Product Website

Seller

8x8

Languages Supported

German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Product Description

8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

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8x8

Discussions

8x8 Work Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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8x8 Work Integrations

(12)

Verified by 8x8 Work

8x8 Work Media

8x8 Work Calling UI

8x8 Work Demo - 8x8 Work Call in Progress

8x8 Work Calling UI

8x8 Work Demo - 8x8 Work Call Recording and Insights

8x8 Work Call Recording UI

8x8 Work Demo - 8x8 Work Messages and Summary

8x8 Work Messages and Summary UI

8x8 Work Demo - 8x8 Work Meetings with Chat

8x8 Work Meetings with Chat UI

8x8 Work Demo - 8x8 Work Meetings Post Meeting Insights

8x8 Work Meetings Post Meeting Insights UI

Official Downloads

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Interactive Demo

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8x8 Work Reviews (806)

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Michael C.

IT Security Specialist

Mid-Market (51-1000 emp.)

12/10/2025

"Effortless Messaging and Calls, Seamless Meeting Access"

4/5

What do you like best about 8x8 Work?

8x8 makes it extremely easy to send instant messages and make VoIP calls with colleagues. I also appreciate how quickly you can create and join meetings right from within the application. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The reporting options for ring groups could be improved, as they are currently not the most comprehensive.

Support is also lacking, as they are hard to get ahold and not very helpful once you do. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

This platform addresses the challenge of employee communication across the organization. It is our main tool for instant messaging, calls, and meetings with one another. The group chats and ring groups are especially useful for organizing departments and teams. Additionally, it supports customer communication by providing auto attendants and ring groups that handle incoming customer calls. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Michael, We're delighted that you find 8x8 Work great for instant messaging and VoIP calls. We'll work on enhancing ring group reporting and support availability. Your feedback on communication benefits is valuable to us!

brett.stone@capeair.com S.

12/9/2025

"Comprehensive UCaaS with Stellar Voice Quality"

4/5

What do you like best about 8x8 Work?

I use 8x8 Work as a full UCaaS platform for day-to-day communications, handling voice, calling, team chat, video meetings, SMS, and faxing all in one place. The integration with Microsoft Teams makes it easy to manage calls and messages without switching between apps. I love the calling experience, with HD voice quality being a huge upgrade from our old systems, and it's been very reliable. Additionally, the video calling runs smoothly with great audio quality, making meetings seamless. Whenever I've needed help, the support team has been great to work with. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I'd like to see more support based in the USA. While the overseas support team is usually helpful and communicates well, sometimes it's easier and quicker to work with someone local who understands the environment and time zones. The initial setup was tough. The foreign based support teams did not communicate an efficient way to migrate data from our old system to the new system. If I knew now what I didn't know back then I probably could have cut the setup time in half. Once it was up and running it's been solid but the rollout definitely had a learning curve. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Brett, we love hearing that 8x8 Work's unified platform, HD voice, and seamless Microsoft Teams integration have been a "solid" upgrade for your day-to-day communications! Your feedback regarding the initial setup and local support is extremely valuable, and we are working hard to enhance those aspects of the customer experience.

Joey K.

IT Manager

Mid-Market (51-1000 emp.)

7/15/2025

"Powerful platform with an easy UI."

4.5/5

What do you like best about 8x8 Work?

The UI is easy to navigate with most needed features easy to reach. I like the voicemail transcription and chat features too. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The desktop software (exe version) claims to self update according to the documentation, but I've never seen this work reliably in my experience, I have to manually download the updates every couple months. This can be a frustrating experience when our call center agents start missing calls in the middle of a workday due to the software just glitching out until the newer version is installed. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

Getting patient and client calls to us in a reliable fashion. The call analytics are useful to gauge call volume and employee performance. We routinely use the analytics to ensure calls are being made in a timely manner.

One feature we really like is the free call recording. It's very useful to be able to verify what happened when there's a complaint or problem. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Joey, Thank you for sharing your experience with 8x8 Work. We're delighted to hear that you find the UI intuitive and appreciate the voicemail transcription and chat features. We apologise for the inconvenience caused by update issues on the desktop software and are committed to improving this process. Your positive feedback on call reliability and features like call recording and analytics is greatly appreciated, as they are integral to our mission of providing exceptional service. Your insights help us enhance the platform for all users.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

12/12/2025

"Essential for Daily Work and Personalized Customer Calls"

4.5/5

What do you like best about 8x8 Work?

I utilize 8x8 Work every day and it's an integral part of my job. I like that 8x8 Work has the ability to add contact information to my account, so when repeat customers call, their call is identified by their contact information. It makes personalizing my calls so much easier. In addition, when I have questions or concerns, the customer support reps are quick to assist and get answers for me. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I think one downside is that the contact information that I or my colleagues create isn't transferable if one of us gets additions to our portfolio. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, thank you for your feedback! We're delighted that 8x8 Work enhances call personalisation and support. We appreciate your feedback on the limitation of transferring contact information. Your insights are invaluable.

Aman C.

Lead Engineer

Enterprise (> 1000 emp.)

12/9/2025

"Seamless Experience Across Web and Mobile with 8X8"

5/5

What do you like best about 8x8 Work?

8X8 is a remarkably smooth application that functions seamlessly on both its web portal and mobile app. Its user-friendly interface makes navigation easy, and it offers all the essential features one would expect. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The app can be somewhat sensitive to network conditions, and I occasionally experience issues with the sound settings, especially when using it alongside other applications like MS Teams. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Aman, Thank you for highlighting 8x8 Work's seamless functionality and user-friendly interface. We appreciate your feedback on enhancing sound settings for improved integration with other apps. Your feedback is appreciated!

Omkar L.

consultant

Enterprise (> 1000 emp.)

12/16/2025

"A Revolution for Remote Work"

4.5/5

What do you like best about 8x8 Work?

This product is a game-changer for remote work, making it simple to switch between apps. Its scalability is impressive, and it serves well for educational purposes as well as daily use. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

It can take some time to learn, especially if you are a new user. Managing more advanced systems is also quite challenging. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Omkar, thank you for the wonderful feedback! We’re thrilled that our scalability and video quality support your remote collaboration. We’re also committed to simplifying the learning curve for our advanced features.

Verified User in Luxury Goods & Jewelry

Enterprise (> 1000 emp.)

9/19/2025

"Powerful platform with an easy-to-use interface"

4/5

What do you like best about 8x8 Work?

The main advantages of 8x8 Work lie in its simplicity. Having simple and easy-to-use features is essential to me, as it allows us to work quickly and efficiently, giving us more time for other tasks.

Additionally, my experience with the support team when seeking advice has been excellent. The help center website is also well constructed and very furnished if you need to find information to resolve potential issues by yourself.

Another standout feature is the platform’s ease of use and seamless integration. It’s incredibly straightforward to set up, and it integrates smoothly with other tools we’re already using (such as Microsoft Teams).

The user-friendly design and smooth transitions between features make it a pleasure to use daily. Tool is also updating itself very quickly. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

The application can be slow to load at times, but overall, there are no major issues to report. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, thank you for your thoughtful review! We're delighted that 8x8 Work's simplicity and integration enhance your efficiency and streamline daily operations. Your positive experiences with our support team and help center are encouraging, and we're glad the platform's updates and features are meeting your needs.

Robert R.

Owner

Small-Business (50 or fewer emp.)

6/20/2019

"VOIP Phones + Great Flexibility"

5/5

What do you like best about 8x8 Work?

I enjoy being able to use my 8x8 service on my VOIP desk phone, my PC, my traveling tablet and my smartphone. I have been using the service for more than 14 years and i appreciate the continuing product/software development. I am very happy with of the 8x8 VOIP system and its ability to take care of my business needs! While the features have grown the price has been very stable rising cumulatively less than 6% since inception in 2011 Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I am very happy with the features available on my 8x8 service. There are no features that i dislike . Review collected by and hosted on G2.com.

Recommendations to others considering 8x8 Work:

The 8x8 product has been contently functional from the first day installed. Over time the mobile interface and PC App have become more and more user friendly.. Review collected by and hosted on G2.com.

What problems is 8x8 Work solving and how is that benefiting you?

Full portability of location and use of the Service! Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Hi Robert, thank you for your very positive review. We are thrilled 8x8 meets your needs and you have liked the improvements made. Your feedback is valuable to us and we appreciate your loyalty to 8x8.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/16/2025

"Reliable and user-friendly. I enjoy working with 8x8"

5/5

What do you like best about 8x8 Work?

I really like how seamlessly 8x8 Work integrates with both my PC and phone—it makes switching between devices effortless. It’s also incredibly user-friendly, which helps reduce training time. Plus, the recent interface updates give it a much more modern and sleek look, which improves the overall experience. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

I do receive quite a few notifications about service outages or ongoing fixes. However, in my experience, these issues haven’t actually impacted my calls or daily work—maybe I just don’t make enough calls to notice. It can be a bit distracting to get so many alerts, even if the service itself remains reliable for me. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Customer, Thank you for your insightful review! We're thrilled that 8x8 Work enhances your device integration and user experience. Your feedback on notification frequency is valuable, and we're glad it hasn't impacted your work.

Parag R.

Sr. System Administrator

Small-Business (50 or fewer emp.)

12/3/2025

"Effortless to Use with Outstanding Support"

5/5

What do you like best about 8x8 Work?

Ease of use, its interface, and the ease of connecting with the support rep to quickly resolve any issues with 8x8. Review collected by and hosted on G2.com.

What do you dislike about 8x8 Work?

There are no specific dislikes, but as the saying goes, there is always room for improvement, so I hope to see more exciting additions in the future. Review collected by and hosted on G2.com.

Response from Alison Stewart of 8x8 Work

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Dear Parag, Thank you for your feedback! We're pleased that you find 8x8 Work easy to use and appreciate the effective support. It's great to hear that the platform is critical to your daily operations and communication needs. We aim to continually improve and introduce exciting new features to further enhance your experience.