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LogicMonitor

LogicMonitor

4.5
(91)
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LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

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LogicMonitor review by Andy M.
Andy M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Monitoring made easy"

What do you like best?

The initial configuration is fairly straight forward. Adding additional nodes to be monitored is very quick and easy which is a winner for me. Agentless monitoring saves a lot of hassle, especially in environments which have grown quickly but lack network/OS management required to enable seemless agent deployment required in other products.

The dashboards are simple to set up and customising them is very easy.

Integration with our service desk is a great benefit for automated ticket opening, updates and closures.

What do you dislike?

I've used an alternative product for over 10 years, so transitioning to the LogicMonitor interface was a bit of a learning curve. Initially it didn't feel very intuitive.

What business problems are you solving with the product? What benefits have you realized?

Proactive monitoring and alerting to identify possible issues before they hit the business. Precisely what you need from a monitoring product. We can clearly see any active alerts and ongoing issues.

Working for an MSP, the simple deployment solves a lot of issues we would normally encounter

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LogicMonitor review by Jonathan P.
Jonathan P.
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"Excellent RMM Platform"

What do you like best?

LogicMonitor's out-of-the-box monitoring of a lot of standard technologies is very good, so you can get it up and running with relatively little effort. However, it has the capability to do much more that scales with

your knowledge of the product.

It's agentless, working instead with an onsite "collector" which is extremely easy to deploy.

It plugs in nicely with our ticketing system for automated case creation/update/closure.

What do you dislike?

The report generation component is lacking and needs improvement.

In depth knowledge of scripting and powershell required for unlocking the full potential on offer.

What business problems are you solving with the product? What benefits have you realized?

As an MSP we use LogicMonitor to remotely monitor customer environments and automate ticketing.

As the platform is essentially technology agnostic (although comes with a whole host of pre-built monitoring for a range of technologies), once we've got to grips with it, we'll be using it to develop a range of services.

What Cloud Infrastructure Monitoring solution do you use?

Thanks for letting us know!
LogicMonitor review by Chris W.
Chris W.
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"Best Monitoring I've Used"

What do you like best?

The ability to monitor just about any attribute of a device and set custom alert levels for anything. The ease of use also should not be under looked as once you start to play around with the web interface you pickup how everything works fairly quickly. Their API is some of the best I've dealt with as well which should not be under looked. Just about anything you can do in the web interface can be accomplished through their API. The documentation on their API provides examples in just about every language and their documentation as a whole is very thorough.

What do you dislike?

The rigidness of the dashboards in certain aspects. You aren't able to re scale the tiles so that you can fit more things on one page without having to scroll.

Recommendations to others considering the product

This goes for any software vendor

What business problems are you solving with the product? What benefits have you realized?

The ability to monitor all of our physical and virtual infrastructure. Monitoring various internal and external websites along with the ability to monitor SSL certs on the websites we maintain is a really great feature.

LogicMonitor review by Dave S.
Dave S.
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"Fast enterprise grade monitoring in minutes.. Dashboards in seconds"

What do you like best?

The intuitive consistent UI makes the app simple to use. Monitoring for on-premise and cloud infrastructure can be deployed in minutes. The product capabilities can be easily and quickly extended by pulling in modules for a vast array of hardware and software. If you can't find what you need there is always to create your own modules too. Dashboards can be generated quickly with a few clicks and thrown up on a monitor. LogicMonitor can be integrated via a number of means with 3rd party ITSM and IT operations software platforms. Having trialled a big number of infrastructure monitoring products LogicMonitor was a breath of fresh air - simple and quick. If you've ever used something like SCOM you will be amazed. All this is also backed with friendly and fast support from LogicMonitor.

What do you dislike?

The only negative.. is really a positive. The product is being improved and expanded on a monthly basis so taking advantage of all the new improvements takes a little time.

Recommendations to others considering the product

Get a trial and see how quick and easy it is to get basic monitoring up and running.

What business problems are you solving with the product? What benefits have you realized?

We struggled to make SCOM useful and needed a platform that could monitor infrastructure across offices, data centres, Microsoft Azure, AWS, Cisco cloud e.g. Meraki etc. The ultimate aim was to bring the health of all our infrastructure and applications everywhere to a single pane of glass. After trialling a number of products we stumbled on LogicMonitor and haven't looked back.

LogicMonitor review by Rachel G.
Rachel G.
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"Most affordable and easy SaaS based platform"

What do you like best?

I like the easy of administration. I've been an admin for LogicMonitor for 3 years. Our customers like the visibility that we have into all their devices and it's integrated into our ticket platform. Were able to proactively solve customers issues before they get out of hand. We can also provide decent reporting to our customers as well in our monthly meetings.

What do you dislike?

Creating custom data sources can be complex and required for many devices. The API changed and now many of our integrations are now broken. There is an issue with custom reporting, we need more ability to do the reporting we use for our stewardship's and their custom reports are beta and could be removed at any point.

Recommendations to others considering the product

It's great if your willing to put the time into making custom data sources for your customers, make sure that during an on boarding you have all the data up front, you have plenty of time to test to make sure the right data is being received. If you use Connectwise or ServiceNow it has good integration between them and makes automation even easier.

What business problems are you solving with the product? What benefits have you realized?

We are a managed service department so we can provide customers with a great SaaS experience by proactively finding and alerting them of issues before they get too problematic

LogicMonitor review by Nicklas K.
Nicklas K.
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"The Ultimate SAAS based Monitoring Tool"

What do you like best?

Rapid deployments, the possibilities to package datasources to fit our MSP needs to our customers. Rapid deployment and smooth usage of tokens and property mapping.

Monitoring Cloud Resources based on Tags is heaven

What do you dislike?

I don't dislike it but there could be some more basic datasources regarding microsoft infrastructure and Microsoft applications like BizTalk, Navision, Dynamics, CRM, Azure Backup & site recovery

Recommendations to others considering the product

Try it out you will not be disapointed, the LM Cloud addon is fantastic, And the possibilities to create your own measurements is outstanding!!! It's so easy to deploy, configure and maintain. The widgets on the dashboards are so easy to use. And Use token so that you could set up one and use it as a tamplate for other customers.

What business problems are you solving with the product? What benefits have you realized?

With LogicMonitor we can use the flexibility in the product. We vent from a server based monitoring system to monitor our customers to SAAS based. That have helped us a lot to grow our business and expand our delivery to our customers

LogicMonitor review by Chris C.
Chris C.
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"Smart, Clean and simple to get up and running"

What do you like best?

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

What do you dislike?

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Recommendations to others considering the product

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

What business problems are you solving with the product? What benefits have you realized?

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

LogicMonitor review by Brad W.
Brad W.
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"A great software for monitoring the health and uptime of any kind of machine"

What do you like best?

We use LogicMonitor as our alerting system for our institution. We have multiple branches that come back into a central location as well as many core mission critical servers. As such we have alerts setup that notify IT staff of any critical communication failures. This allows us to be immediately aware of any communications or hardware failures. Often we are working on fixing the issue before end users have reported it.

What do you dislike?

The interface can be a little confusing as far as how to add the different statistics (CPU, memory, Hard disk, etc.) but it has been improving over time. They do provide some training videos and their support is willing to help you out.

Recommendations to others considering the product

If you need a solution that provide you with alerting and reports as far as hardware usage statistics for critical infrastructure then LogicMonitor is something you'll want to consider.

What business problems are you solving with the product? What benefits have you realized?

We wanted a solution that would alert us if critical equipment or communication lines had failed. LogicMonitor provides us with this solution with flying colors. With it's help we have helped maintain downtime for our users to a minimum.

LogicMonitor review by Peter M.
Peter M.
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"Great Saas monitoring"

What do you like best?

This is an agentless system. You just need to install a collector in the network to start monitor everything. If your device or software is not monitored by defautl you can write your own, check the community for exchanging datasources or ask Logic Monitor to help. They are very helpful.

What do you dislike?

I can't really wrap my head around SLA measurement but that's probably me.

Even though dashboards are great and informative the design and graphics could be even better.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP and monitor our customers servers. Logic Monitor help us to bow our services better and at the same time make us more flexible in providing "what more do you want to monitor" services.

Another big win is the integration to our ticket system. We let Logic monitor create, modify and resolve tickets automatically.

LogicMonitor review by Joe W.
Joe W.
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"LogicMonitor Is Top Class"

What do you like best?

LogicMonitor comes to the table with all of the bells and whistles I would expect and then some. It has a lot of customization available and lets me extend it to do all sorts of things you would never imagine possible when just doing a demo or using it vanilla.

What do you dislike?

There isn't much to dislike, but it is hard to do mass edits.

Collectors are not inherited to sub folders so you have to set it per folder.

Recommendations to others considering the product

Great customer service.

The developers are friendly and willing to listen to thought out ideas and complaints.

What business problems are you solving with the product? What benefits have you realized?

We are able to monitor much more in depth then before.

We can even do self healing or trigger other automation when an alert triggers.

LogicMonitor review by Mathew M.
Mathew M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Quick to set up, and enough training on the site to get your hands dirty"

What do you like best?

Logic Monitor is really easy to get up and running and start to monitor most common platforms straight away. Also there are ample training courses made available and even qualifications so you can get really in depth knowledge on how to monitor the most complicated of systems.

What do you dislike?

The best part is also the worst, as you will need to complete the training before you will be able to use the more complicated custom datasources for monitoring which would be nice if some of this could be automated by the system moving forward.

What business problems are you solving with the product? What benefits have you realized?

We use this for our internal on premise infrastructure and cloud applications and as an MSP we also use it to monitor our customers systems also.

LogicMonitor review by Delvin C.
Delvin C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"RMM for your relaxation"

What do you like best?

The vendor diversity offered for monitored devices and the fact that all of this cloud-based.

What do you dislike?

Custom thresholds lost under global LogicModules during updates.

Recommendations to others considering the product

If you are looking for a purely cloud based, automation enabled RMM tool. I highly recommend considering LogicMonitor to feel the difference.

What business problems are you solving with the product? What benefits have you realized?

LogicMonitor allows you to monitor diverse environments that is peppered with devices from a variety manufacturers.

Its allows for integration with your Professional Services Automation (PSA) enabling you to focus on other tasks while it takes care of automation.

LogicMonitor is also cloud based that enabled us to retire some of our old physical resources we had in place for our previous RMM product.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Worthy product in the Infrastructure monitoring space"

What do you like best?

The ease of use of the interface, the dashboard functionality allows for highly customizable views, the alerting functionality is flexible and provides features that aren't present in competing products. The support has also been great; we have frequent conversations with our product managers for feedback and tips on how to extend the usage of our environment.

What do you dislike?

The pricing is less competitive than it was; putting together queries and dashboards can be a bit cumbersome and isn't always intuitive.

What business problems are you solving with the product? What benefits have you realized?

General infrastructure and service monitoring. The product has been fantastic, allowing us to be aware of any type of outage in our environment, including cloud resources. The multi-step alerting allows the staff responsible for initial triaging to be notified before it sends out the wider alerts, with the text acknowledge function being useful for non-critical alerts.

LogicMonitor review by James A.
James A.
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"Functional and powerful solution"

What do you like best?

LogicMonitor works from day one, clear dashboards show an overview allowing us to see the status of our customers' networks at a glance. If a more granular view is needed then it is simple to drill down into the data or to create further dashboards that are accessible with a couple of clicks.

The support from the LM team has also been fantastic, helping us out with datasources and other useful advice.

What do you dislike?

Not much to dislike about LogicMonitor, but the frustration with scripts is probably one. That is more to do with my background as opposed to the platform though, so this will hopefully improve the more I do.

What business problems are you solving with the product? What benefits have you realized?

An overview of multiple customers, multiple vendors, and multiple resources on a single screen with the ability to respond and resolve quicker then ever.

LogicMonitor review by Brandon M.
Brandon M.
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"LogicMonitor Review"

What do you like best?

The flexibility of the platform to meet various monitoring and alerting requirements, such as custom SQL queries or execution of scripts to pull data points, has become a go to in our business operations. Paired with the flexibility of using the solution without requirements of private connectivity to each network or application that we want to monitor, the platform has become the base of all our business critical monitoring. When I see our sales staff using the reports and graphs to make business decisions with our customers, you know you have found solution that matching your business needs.

What do you dislike?

We don't dislike a whole lot and really I think its better stated that we are just waiting for some features to be release rather than dislike something about the platform. Event correlation and dependency mapping are some features we are looking forward to showing up in the system to help drive efficiencies on the alerting side of our operations.

What business problems are you solving with the product? What benefits have you realized?

TekLinks originally had 6 separate monitoring solutions trying provide both in house and customer based monitoring and alerting. We use LogicMonitor to consolidate all our internal operations into one central platform as well as establish go to market platform used in our managed services offerings. We have successfully transitioned to LogicMonitor and retired our old systems and provide the platform with all our managed infrastructure and application solutions. By providing the solution in various customer offerings, we are able to show transparency to our customers about our technical operations as well as provide clear lines of feedback about potential growth and needs as businesses evolve.

LogicMonitor review by Oscar R.
Oscar R.
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"Best Decision for Network Monitoring"

What do you like best?

- LogicMonitor Team

- Support Responsiveness and ownership

- Cutting edge technology

- Account Management Team interaction

- Great Documentation

- Ability to support most if not all types of different infrastructure

What do you dislike?

- Frequent turn over in Account Management

- Reporting could use some fine-tuning

Recommendations to others considering the product

Give LogicMonitor and their team a legitimate shot. Ask about roadmap and comparisons to other products in the market to give yourself a level playing field of analysis when making a decision valuable to your business.

What business problems are you solving with the product? What benefits have you realized?

As we continue to participate in the enterprise space as an MSP, we found ourselves with software which did not fit the model we needed to provide to our clients. We had a business problem and needed a partner which not only could exceed them but also take ownership of new technologies, methods of monitoring and management, all while keeping the 'customer first' approach in mind.

Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.

LogicMonitor review by April F.
April F.
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"Technical Operations Manager"

What do you like best?

It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.

What do you dislike?

Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.

Also, part of the problem such a full-featured product is that the initial tuning required is extensive to get a handle on.

Recommendations to others considering the product

Look for an MSP that already has it set up, and contract with them. While it's easy to set up, it takes time. There are so many data points per device that take time to master. An MSP has it already mastered, and can further simplify your implementation process. They know what questions to ask, can share war stories and lessons learned, and bring best practices to your environment much more quickly.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP. We use LogicMonitor to alert us to issues in customer environments before the customer is aware of them. We have integrated LM into our case management system, allowing us to prioritize our responses and get LM under our Response SLA umbrella. We have begun using it for business intelligence gathering, allowing one client to identify two underperforming locations with rock-solid evidence. They are now slated for closure, which will improve the client's P&L.

LogicMonitor review by Mike D.
Mike D.
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"Excellent product/service; absolutely deserves consideration and evaluation"

What do you like best?

Historically, effective network monitoring functionality has been extremely difficult to achieve:

Absent environments who staff network monitoring operations with devoted full-time resources, a full-time network engineer like myself can only give part-time attention to monitoring operations. Unfortunately, network monitoring applications invariably required a large amount of effort simply to sustain themselves in the form of server, storage and OS administration. My precious-little part-tiime attention wound up being wasted struggling to keep the server and the application running, instead of interacting with (and improving) the actual monitoring results.

LogicMonitor has dramatically and positively changed that equation. I am still a full time network engineer who can only give part time attention to monitoring. But the time I do give to monitoring is generating improvements in overall network operation instead of being wasted massaging a bloated modular application in an attempt to keep it working or struggling with other sys admin tasks at which I am not especially effective.

In addition, unlike the history of enterprise network monitoring vendors (among others you 2- and 3-letter offenders know who you are) LogicMonitor has done a very good job of keeping the distance between you (as a customer/user) and product managers short: you can communicate with them and they do listen.

Only you can judge if LogicMonitor matches the specific demands of your use-case but I strongly recommend including them in any evaluation of competing products and services you perform.

What do you dislike?

This is somewhat counter-intuitive to say I dislike this, but the pace of iteration and valuable feature release is FAST....it is impossible for me (remember, we are only part-time network monitorers) to keep up and roll all these things out in our own environment at the same pace, and this gets really frustrating.

In addition, chat-based and e-mail based communication with support

Recommendations to others considering the product

There is no such thing as a free lunch. LogicMonitor does not empower you to ignore or break the laws of physics, but it will be very effective if

1) Invest in building the specifics of your use-case

2) Accurately assign priority values to functionality

3) Invest in your deployment plan

What business problems are you solving with the product? What benefits have you realized?

LogicMonitor has put us onto a better trajectory in terms of moving towards big picture goals related to monitoring as a way of being able to provide tangible metrics on investments in network connectivity and hardware; and it has helped on a day-to-day time frame by giving us a better ability to recognize situations likely to cause service outages and/or shrink time-to-restoration when outages do occur.

LogicMonitor review by Erik A.
Erik A.
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"Nice!"

What do you like best?

Easy to learn yet powerful under the skin. LogicMonitor really is both for the lazy sysadmin and the Powershell God alike.

What do you dislike?

Its not free. However, you do get awesome support and people who really do seem to care about your deployment.

One huge problem I have with LogicMonitor: once all the other departments saw what we were doing they want their own dashboards, screens, modules, etc. I could hire a Jr. Admin to just do that! We have had to put them off, but they won't be denied forever. I'm going to be creating a whole mess of dashboards!

Recommendations to others considering the product

Just try it out. We have a limited device deployment right now, but as other departments are seeing what we are doing with it, the more they want dashboards made. At this point all we can say is "Its gonna cost your budget, not ours" because we can't monitor any more devices. However, once we spring for the right sized package for our environment, folks will be happy with what LogicMonitor can do.

What business problems are you solving with the product? What benefits have you realized?

Initially it was just for a NOC environment. Now the marketing team wants their own and of course the execs want to know what product is moving and whats the best margin products.

LogicMonitor can do everything you want it to do and more you haven't thought of.

LogicMonitor review by Richie G.
Richie G.
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"Great software for collecting data and alerting"

What do you like best?

The ability to integrate into ServiceNow and PagerDuty. Showing customers real time graphs of datapoints on devices in their infrastructure. Metrics that help us decide on purchasing new resources for ourselves and our clients.

What do you dislike?

The UI can be a bit cumbersome with certain functionalities. Dependencies could use some work.

Recommendations to others considering the product

Deciding if Logicmonitor is worth your business' time is worth the effort.

What business problems are you solving with the product? What benefits have you realized?

Immediately being notified if something is done in our client's infrastructure. The ability to collect data for a client and point out areas where they are under provisioned.

LogicMonitor review by Julio M.
Julio M.
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"Great monitoring platform"

What do you like best?

The single best feature is the agentless architecture. It allows us to have a small footprint on our clients and makes deployment very quick. Our on-boarding times dropped substantially once we adopted logic monitor.

As our deployments matured the biggest win has been adaptability. The extensible nature of LM has allowed us to readjust as our needs and products evolve.

What do you dislike?

Some technical choices I don't agree with. For example, using groovy as the default extension language steepens the learning curve since it's not a widely used language. I would of preferred python or ruby. But they do offer alternatives to groovy where possible so it's hasn't really been a blocker for us.

This year they've added tons of new features and there has been some pain in those areas (reporting comes to mind) but nothing that would affect core functionality.

Recommendations to others considering the product

The learning curve might be a little steep stick with it it's worth it.

What business problems are you solving with the product? What benefits have you realized?

Our business depends on proactively identifying problems and reacting to them before they become an outage. LM has delivered on that.

It has also improved customer confidence in our service. Letting customers into the monitoring platform and allowing them to see what we see has straightened the partnership with our clients. Because of the extensible nature and shared vision with our customers we can take their input and recommendations and integrate it into our monitoring package. About half of our custom monitoring has been recommended or requested by clients.

A natural consequence of long term performance data is being able to provide a longer term view of the health of our environment and demonstrate how our engagement has contributed to stability and performance.

LogicMonitor review by Joshua S.
Joshua S.
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"Logic Monitor"

What do you like best?

I had a project where I was reviewing all of our clients to ensure the devices we are servicing are being monitored in LogicMonitor. The addition of devices was so smooth and easy I had very little issues getting the devices added. The training resources available through LogicMonitor are very helpful.

What do you dislike?

Sometimes when a device is added in duplicate it can take a while for LogicMonitor to catch that, even when performing a search. This tripped a few alarms but I was able to resolve the situation quickly.

Recommendations to others considering the product

Utilize the tools on the LogicMonitor website. They make this very easy to learn.

What business problems are you solving with the product? What benefits have you realized?

I have been ensuring our clients devices are being monitored and the alerts are set properly. I like that i can see the status using widgets in real time.

LogicMonitor review by David C.
David C.
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"Logicmonitor has been a night and day comparison from our old monitoring system. We love it. "

What do you like best?

Ability to visualize everything that is being monitored on a server with ease.

Ability to quickly alert when a device stops sending critical datapoints.

The frequency of upgrades and new features implemented into the platform is very encouraging.

What do you dislike?

There is a lack of standard monitors that should be included or built without the need for professional services. Applications such as Sharepoint and SQL always on which are becoming standard should have focus.

Recommendations to others considering the product

The company is very focused on improving the platform day in and day out. This is a great company to align your business with for the foreseeable future.

What business problems are you solving with the product? What benefits have you realized?

We are getting quality monitoring of all our client environments with little to no false positives. This cuts down on the amount of cases our support staff has to action.

LogicMonitor review by Patrik N.
Patrik N.
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"Great Monitoring"

What do you like best?

I really like the simplicity of LogicMonitor while at the same time you can get really advanced if you need it. Utilizing everything from snmp to powershell to ssh and more

What do you dislike?

Not much but of course there are always small things here and there. The report options could be better for example

What business problems are you solving with the product? What benefits have you realized?

We are an MSP and are able to monitor our customers in separately and also give them access to dashboard for real time statistics

LogicMonitor review by Anil J P.
Anil J P.
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"Simplify Infrastructure Monitoring"

What do you like best?

Configuration takes a lot of work, but once configured, deployment is a breeze. End to end visibility.

What do you dislike?

Only one time zone can be configured. Managing Alerts gets messy when devices from different time zones send alerts. Setting Alert Rules Priority is a hassle since rules are based on the number you assign to it, and if you allocate duplicate numbers, alerts may go nowhere.

What business problems are you solving with the product? What benefits have you realized?

We get alerted proactively as soon as a threshold is breached.

Cloud cost can creep up gradually. LogicMonitor allows us to monitor the cloud cost using various dashboards.

LogicMonitor review by Jared Y.
Jared Y.
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"Complete Visibility over School Network"

What do you like best?

LogicMonitor gives me complete visibility over my school district's network. I can essentially know if something has an issue before the end user even realizes something went wrong.

What do you dislike?

To be honest the price is a bit steep, but it is worth every penny.

Recommendations to others considering the product

Just buy it. Don't let the price scare you away.

What business problems are you solving with the product? What benefits have you realized?

Proactive network analysis. Visibility on bandwidth usage. History for outages.

LogicMonitor review by Mike R.
Mike R.
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"A Savior for Managed Service Providers"

What do you like best?

The ability to implement a system that allows a single pane of glass for our NOC. With the dashboards there isn't much searching that is needed to find what places are having issues. On top of that, when a new customer comes on, the deployment is a much easier process. In the past with other monitoring systems we had to setup VPN tunnels and jump through hoops to make sure we could properly monitor a customers systems.

What do you dislike?

Since this isn't an agent based monitoring system, there are times where we get gaps in the data due to issues that are out of our control. This overall is not a big issue.

What business problems are you solving with the product? What benefits have you realized?

A single pane of glass for our NOC to be able to look at for all of our customers.

LogicMonitor review by Administrator
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"LogicMonitor does what it says on the tin"

What do you like best?

The simplicity in software is amazing, you don't need a lot of experience and you can work a lot of things out. Support is always on the ball and will always help you and even create widgets for you to copy/use.

What do you dislike?

The way they sell the amount of devices is awkward. There is a big jump between 100 then 250 devices. That's a very big price jump. Need more variations in between those numbers.

Recommendations to others considering the product

Definitely worth the trial. Quite pricey and awkward number of device counts. Very worthwhile for large organisations though. Provides a lot of transparency for your network which is what you need.

What business problems are you solving with the product? What benefits have you realized?

Any issues with servers, such as exchange back pressure. Switching alerts such as changes to Spanning tree. VPN connectivity of firewalls and VPN concentrators.

LogicMonitor review by Martinez I.
Martinez I.
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"Really amazing product"

What do you like best?

Logicmonitor is an amazing product that give us entire visibility into our network and improve our speed to troubleshoot any problem

What do you dislike?

nothing , I think this solution is perfect

Recommendations to others considering the product

The deployment in all the infrastructure, whether you have a datacenter or a small rack, is in minutes with incredible graphics

What business problems are you solving with the product? What benefits have you realized?

Mainly improve the speed of the alert and to know the issues

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Excellent Monitoring and Alerting Tool"

What do you like best?

LogicMonitor is a very stable and expandable platform. They are constantly updating their Datasources and Eventsources to make it easier and easier to monitor and import devices with little to no effort.

What do you dislike?

There is no easy way to import a MIB to monitor something that isn't prebuilt. You have to manually build out everything.

Recommendations to others considering the product

Great system that works for almost everything. Reporting is a little weak yet, but they keep adding to it.

What business problems are you solving with the product? What benefits have you realized?

Dashboarding and Reporting help our customers get a better insight into their environment. It also helps us to size out future projects for the customer based on availability and reporting metrics.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Good product but requires elbow grease to get the most out of it"

What do you like best?

It's simple to add devices and setup basic monitoring. Other aspects such as ESXi, Nimble Array, and other device monitoring is simple to setup as well. It only requires an additional login to pull stats from vCenter, Nimble, etc.

WMI setup and Windows/Linux process monitoring is simple to setup once the basic monitoring is configured first.

Dashboards and graphs are incredibly useful once created.

What do you dislike?

There are a couple of issues to be aware of:

- Limited Datastore support. Creating new data sources requires someone on your staff to be well versed in Logicmonitor graph and datasource creation as well as understanding SNMP, WMI, OIDs, etc. Asking Logicmonitor Support to create data sources is... a struggle at best. The queue to create datasources is anywhere from 6-18 months backed up unless you pay for Professional Services to have them even look and scope your request out.

- Alert Chains and Escalation rules are very powerful features but can quickly get out of hand as you create more and more chains and rules.

- The Devices UI is a love it or hate it situation. Several design choices were made to increase browser performance but sacrifices the ability to quickly traverse an all encompassing device tree.

- No Application Performance Monitoring (APM) comparable to New Relic or other providers. There is no agent that can be installed for deeper statistics.

- If you want to do more than basic monitoring and get the most out of the platform, you really need to devote personnel to understanding the backend, creating data sources, creating graphs, and so on.

Recommendations to others considering the product

If you're using mainstream enterprise gear (Cisco, Juniper, Dell, Nimble, APC, and so on) in your environment, Logicmonitor should detect all data sources without an issue. If you have brands and manufacturers that are not as prevalent in the IT industry, I strongly recommend contacting Logicmonitor and inquire if data sources exist for your devices before risking a lengthy data source request.

If you plan to take advantage of the more advanced features, I strongly recommend having at least two staff members certified and well versed in the back end configuration settings for the platform.

What business problems are you solving with the product? What benefits have you realized?

We needed to avoid time consuming tasks such as creating new device type of alerts, being able to create custom runbook text for NOC and for customers, as well as not having to maintain or manage the capacity of our monitor clusters & hardware.

LogicMonitor review by Miguel H.
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"Logic Monitor Review"

What do you like best?

The thing I like the best while using LogicMonitor is the ease of use of the software. Working for a Managed Service Provider we have extensively tested multiple network monitoring platforms. Very few monitoring platforms out there offer all the features that LogicMonitor offers. Migrating away from our previous monitoring platform to LogicMonitor was a very simple process.

What do you dislike?

It's hard to think of something I don't like about this software. As an administrator for this software and utilizing it on a daily basis this program is just very powerful and reliable. LM Developers are constantly finding new and creative ways to assist users in monitoring. LM Support is very helpful in answering questions we have. LM Documentation is helpful in determining how to configure things or answering general questions. Most monitoring platforms offer little to no documentation.

Recommendations to others considering the product

I think any company not satisfied with their current monitoring platform should greatly consider looking into Logic Monitor. They should do their research and ensure Logic Monitor is able to meet their requirements for network monitoring. If they know of anyone else utilizing the program then they could also ask for their advice. The platform itself is very customizable, and as mentioned very easy to use.

What business problems are you solving with the product? What benefits have you realized?

Working for a Managed Service Provider we deal with many I.T. infrastructures; to include, Network, Voice, Virtualization, Storage, and Servers. With the use of LogicMonitor we have greatly identified key issues within our clients environments, that were not being reported from other monitoring platforms we tested.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"One of the best most flexible monitoring solutions we have used"

What do you like best?

The flexibility of what can be monitored, how alerting is routed and the many, many options for dashboard widgets make for a a very customizable tool. LogicMonitor is continuously adding new datasources and is very responsive to requests for new items.

What do you dislike?

The support team appears to be mostly in another geography so there is some lag in response to support requests.

The Windows Event Log alerting, although limited by what is available in Windows, tends to generate a significant amount of "noise" alerts making it a bit more difficult to see legitimate alerts in the midst of the large number of entries. We are working on tuning the process but it is a bit of an effort.

What business problems are you solving with the product? What benefits have you realized?

We are a manged services provider so need to monitor multiple customers' systems from various locations. We have implemented LogicMonitor to monitor and alert for all network, VMware and Citrix devices along with several "one-off" items. We are also able to create custom dashboards for customers where they can view status and metrics for their specific environment.

LogicMonitor review by Eduardo A.
Eduardo A.
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"LogicMonitor has evolved"

What do you like best?

Customer Support is amazing. The moment I don't know how to do something I can reach out and speak to an engineer within 5 minutes.

What do you dislike?

Not much yet. Slow roll out of new features but not detrimental at all.

Recommendations to others considering the product

You have nothing to lose by giving them a try. Once you do that . . . you'll most likely be happy you did. There is much positive force to this company and it's product.

What business problems are you solving with the product? What benefits have you realized?

Our clients are able to purchase parts when we see they are close to failure. Our clients are able to keep tabs on the outages and alert history to understand their network in depth.

LogicMonitor review by Administrator
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"Great Monitoring Solution"

What do you like best?

All the built in templates that are auto applied when you point it to the devices, as well as the flexibility to create new monitors.

What do you dislike?

Limited auto-discovery options when wanting to add new devices automatically.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP with many different customers with hundreds of servers/network devices that we need to keep tabs on. The biggest help is to be able to diagnose issues that are sporadic with the historical metrics that are easy to hone into what was exactly happening at the time of the problem.

LogicMonitor review by Tom S.
Tom S.
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"Logicmonitor, it just works!"

What do you like best?

Out of the box it works really well with minimal tweaking

What do you dislike?

For a novice it takes a little while to find certain options, like entering usernames and passwords

Recommendations to others considering the product

Use the training resources

What business problems are you solving with the product? What benefits have you realized?

We monitor many customers environments as an MSP and it helps is to be proactive rather than reactive

LogicMonitor review by Internal Consultant
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"Logic Monitor, an easy setup with plenty of more technical sides to it"

What do you like best?

The setup of the platform is really quick and easy which means you can have it setup in the basic form very fast. if you want to do the more advanced monitoring you can use the free training to get up to speed.

What do you dislike?

the right click of objects in the GUI was taken away, this should be brought back to make the UI faster.

What business problems are you solving with the product? What benefits have you realized?

We use it as a monitoring solution for a managed service for custoers which enables us to have a great service to offer

LogicMonitor review by Jon C.
Jon C.
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"Logic Monitor provides great detail, but could be more user intuitive"

What do you like best?

The level of detail for each metric for all device types

What do you dislike?

the menus are not easy to navigate

making changes or globally modifiable settings takes significant knowledge of the product

What business problems are you solving with the product? What benefits have you realized?

It allows us to be proactive in maintenance and it also servers as a notifier when devices are down

LogicMonitor review by Executive Sponsor in Management Consulting
Executive Sponsor in Management Consulting
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"Great Cloud Based Monitoring Solution..."

What do you like best?

I really like the dashboard flexibility as some clients like certain data sets vs others. The security is very slick and allows us to create whatever level of access is required. The system sets up quick and is usually pretty painless to implement connectors and attached servers.

What do you dislike?

For the most part the product handles what we need and does it well. Would like some wizards to recognize certain types of network equipment. Would also be very cool to have a pre-defined wizard to facilitate quicker creation of dashboards vs. the painstaking way to manually create them.

Would be also very cool to be able to clone a dashboard and have it automatically reconnect the sources to the new data source given they contain the same data points.

What business problems are you solving with the product? What benefits have you realized?

Providing application/system level monitoring for clients for Oracle hosted applications.

LogicMonitor review by Paul D.
Paul D.
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"How LogicMonitor provides valuable insight into my entire application platform"

What do you like best?

ease of use...i can create dashboards to gain visibility into any aspect of my application platform.

What do you dislike?

tweaking datasources and getting them to apply is kinda painful - and when a datasource doesnt work - tshooting kinda always requires a support person to intervene.

What business problems are you solving with the product? What benefits have you realized?

network and application performance visibility

LogicMonitor review by User in Information Technology and Services
User in Information Technology and Services
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"Untitiled"

What do you like best?

I like the ease of use and the customization. I also find the support to be pretty good.

What do you dislike?

we've noticed recently a good number of our monitors have frequently had issues - failing in the middle of the day. support, thought, is usually very quick to get the issues fixed.

Recommendations to others considering the product

I'm sorry, I have no recommendations at this time.

What business problems are you solving with the product? What benefits have you realized?

I use it specifically to monitor and correct Hyper-V replication issues at customer sites. I also use it to monitor disk utilization and plan upgrades accordingly.

LogicMonitor review by Executive Sponsor
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"Smart, easy to implment systems monitoring and alerting"

What do you like best?

Hosted and cloud based so very little effort required to get initial install and configuration implemented

What do you dislike?

Only way to pay outside of USA is by credit card and in USD.

Recommendations to others considering the product

Hosted, pay as you go cloud based montoring of an organistiona IT infrstcure nad services is the way to go. Logicmonitor is one of the few solution that enbraces the fact the many companies are now using Azure, AWS or Google hosted platforms

What business problems are you solving with the product? What benefits have you realized?

Proactive Monitoring and alerting of our servers, network devices and services

LogicMonitor review by Nicolas M. L.
Nicolas M. L.
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"One of the best monitoring and alerting tools out there"

What do you like best?

Alerts are reported immediately via the tool as the events happen, we are able to see events that other tools cant. It's highly customized to our needs. I cannot do my work effectively without this tool on a daily basis.

What do you dislike?

The tool does not provide a way to adjust SDT's (scheduled downtime) automatically when there are shifts in timezone changes. Twice a year we have to spend an unnecessary amount of time adjusting daily and weekly SDT's on monitored VM's when they need to perform scheduled reboots.

Recommendations to others considering the product

Switch your current tool for this one without giving it another though. You get a tremendous amount of value for the price. Results guaranteed!

What business problems are you solving with the product? What benefits have you realized?

With LogicMonitor, we have been able to detect many underlying problems on our client's Infrastructure they never knew they had.

LogicMonitor review by Scott P.
Scott P.
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"Glad we selected LogicMonitor"

What do you like best?

The simplicity of deployment and time to value. Also the support has been very good as well. I also like the mobile app. Hard to make everything available with such a small amount of real estate on a phone, but the power of what is displayed is very nice.

What do you dislike?

The new GUI is just "ok". Granted, there's a ton of powerful things you can get out of it. Still easier to navigate than most.

What business problems are you solving with the product? What benefits have you realized?

Managing multiple client environments with a variety of notification and escalation paths and choices is very powerful.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Best SNMP monitoring platform i've used"

What do you like best?

-Good support.

-Nice tree format for grouping devices.

-Custom datasources.

-Great for our environment with thousands of monitored devices

-Remote-ing into collector is a great feature.

What do you dislike?

-Fairly steep learning curve for our new users.

-Sometimes logic monitor will pull too much data for it's own good.

What business problems are you solving with the product? What benefits have you realized?

We use Logic monitor to monitor over 1000 devices and it is our core IT product. Although, it may wake us up in the night, it saves us the trouble in the morning.

LogicMonitor review by Matt W.
Matt W.
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"Easy to read and Easy to use"

What do you like best?

The ability to monitor our entire customer base with ease and clarity

What do you dislike?

Theres really not that much to dislike with LogicMonitor

What business problems are you solving with the product? What benefits have you realized?

Automated alerting of customer equipment

It allows us to respond to issues before the customer realises something is broken

LogicMonitor review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
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"Implementation of Logicmonitor was very easy and quick!"

What do you like best?

Very intuitive interface. Requires very little knowledge of how the application functions unlike other monitoring applications I have used in the past like zabbix, cacti, ganglia and nagios.

What do you dislike?

Matching devices to alert rules can be a little challenging. Logicmonitor tries to guess which device(s) you want to the rule to apply to by what you start typing. What I found out is that it doesn't always guess correctly and I have to manually verify it by doing a test alert.

What business problems are you solving with the product? What benefits have you realized?

Not managing a monitoring infrastructure in terms of up time, updates, upgrades, security, etc. has been a nice weight lifted from my shoulders. Reducing costs on not managing a infrastructure has also freed up some money to invest in other technologies and initiatives.

LogicMonitor review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Best of the best"

What do you like best?

Pricing and monitoring capabilities. Nothing can beat a single price for a single device.

What do you dislike?

Pricing can be too steep until you onboard enough devices.

What business problems are you solving with the product? What benefits have you realized?

Saving time and uneeded messages from person to another 'what's going on with our systems?'

LogicMonitor review by User in Information Technology and Services
User in Information Technology and Services
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"Highly Recommend LogicMonitor"

What do you like best?

We have alot of hyper-v replication at all clients and it only took a few minutes to make a dashboard showing any failures. before that we were trying to figure out a solution for a long time.

What do you dislike?

Only issue i have had was users on our team moving things around into other clients by mistake. hasnt happened in a while though

What business problems are you solving with the product? What benefits have you realized?

Alerting for all our clients tied into our connectwise system

LogicMonitor review by Sean M.
Sean M.
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"Reliable system monitoring"

What do you like best?

There is a certain peace of mind in knowing that I will be alerted if anything goes wrong with any of the systems we monitor

What do you dislike?

The interface could definitely be more intuitive

Recommendations to others considering the product

Logicmonitor

What business problems are you solving with the product? What benefits have you realized?

I work for an MSP managing a large number of servers for our clients, LogicMonitor allows us to be proactive on incidents like servers being down, running low on disk space, high memory utilization and monitor for a huge number of other issues so that we can address the problem before the customer even knows there is one.

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LogicMonitor
4.5
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