LogicMonitor

LogicMonitor

4.5
(131)
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LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

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Showing 131 LogicMonitor reviews
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Richard G.
Validated Reviewer
Verified Current User
Review Source

"The best cloud solution for performance and uptime monitoring."

What do you like best?

LogicMonitor is intuitive and easy to use. This does not mean it lacks advanced features, it has all the features for performance and uptime monitoring that you would expect. You can be set up and gathering useful data in a matter of minutes, and alerting and reporting accurately on that data in hours. Unlike other tools out there which can take days to set up and weeks and months to craft into something useful.

What do you dislike?

Everything is great about LogicMonitor, except; LMConfig add-on is a massive disappointment. I wouldn't recommend paying for this add on, and think LogicMonitor are a bit cheeky charging for it. It's so lacking in features they are better just giving it away for free or hiding it until it's much more fully featured.

Recommendations to others considering the product:

If you want a cloud based performance and uptime monitoring system which can monitor everything from servers into network switches and routers. If you need it to be easy to deploy and easy to drill into the deta on the fly, then look no further. This is exactly what you want. Perfection does come at a price, however.

What problems are you solving with the product? What benefits have you realized?

We use LM for Uptime and performance monitoring, in replacement of our Solarwinds system. Solarwinds look like amateurs compared to LogicMonitor.

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Will S.
Validated Reviewer
Verified Current User
Review Source

"Simple to use with complex, advanced possibilities and incredible support"

What do you like best?

Getting assistance from someone knowledgable is easy. From quick config questions to complex custom datasources, we've been able to get someone on chat or email in a short amount of time. They even have the ability to help build custom datasources, and help adjust current datasources. We've been able to through a few unique use-cases at them that got their team excited and involved.

What do you dislike?

No good mobile web-UI nor app. Responding to an email or SMS is easy and does the job, but being able to view a graph or dashboard on a phone while remote would be a huge improvement. Even just a mobile version of the website would be helpful. Some additional color themes would be cool for dashboards, but aren't a deal-breaker. They're working on connections, so that, for example, a switch going down doesn't trigger an alert for every device connected to that switch...once that topology is fully developed, this will be unstoppable.

Recommendations to others considering the product:

Take advantage of any setup assistance they provide, as it can be a huge help figuring out what is possible. There are lots of ways to fine-tune thresholds and alerting channels. Consider using the API to adjust on-call rotations.

What problems are you solving with the product? What benefits have you realized?

We're getting early warnings that something may be wrong, and are able to inform the correct person(s) before waking up an entire team. We cycle through multiple dashboards and can easily spot anomalies. The dashboards have given us a quick glance, while the ability to look at previous data helps us view long-term trends.

What Cloud Infrastructure Monitoring solution do you use?

Thanks for letting us know!
David W.
Validated Reviewer
Verified Current User
Review Source

"Experiences with LM"

What do you like best?

Its a SaaS based tool that has a lot of fexabile monitoring capability. Their support team has been excellent about helping us add features needed to be successful. They have a good vision for their future state and maintain an excellent ability to beat our end users to identifying a problem.

What do you dislike?

They are not good at notifying us when they are not able to monitor something about because of that we find holes where no data has been coming through. This is a really big problem that they do not seem to be spending a lot of time on. Also, there are some common sense features that could be added to help streamline a lot of capabilities outside of their API. Lastly, i really want to see them partnering with more of the bigger fish to help drive newer integrations. They have invested time and money into this, but they are not really driving a strong partnership with other vendors.

Recommendations to others considering the product:

Due to the scope LogicMonitor has the ability to leverage, you need to involve team members of every aspect of IT to make it successful. Highly recommend getting management backing on a full blown project roll out.

What problems are you solving with the product? What benefits have you realized?

Infrastructure monitoring has mostly been solved with LM. They have been able to identify and monitor 90% of our equipment, solutions, and architecture. The other 10% seems to be difficult to get added in with their support team. I'm not a big fan of paying them to write data sources either.

Andy M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Monitoring made easy"

What do you like best?

The initial configuration is fairly straight forward. Adding additional nodes to be monitored is very quick and easy which is a winner for me. Agentless monitoring saves a lot of hassle, especially in environments which have grown quickly but lack network/OS management required to enable seemless agent deployment required in other products.

The dashboards are simple to set up and customising them is very easy.

Integration with our service desk is a great benefit for automated ticket opening, updates and closures.

What do you dislike?

I've used an alternative product for over 10 years, so transitioning to the LogicMonitor interface was a bit of a learning curve. Initially it didn't feel very intuitive.

What problems are you solving with the product? What benefits have you realized?

Proactive monitoring and alerting to identify possible issues before they hit the business. Precisely what you need from a monitoring product. We can clearly see any active alerts and ongoing issues.

Working for an MSP, the simple deployment solves a lot of issues we would normally encounter

Jonathan P.
Validated Reviewer
Verified Current User
Review Source

"Excellent RMM Platform"

What do you like best?

LogicMonitor's out-of-the-box monitoring of a lot of standard technologies is very good, so you can get it up and running with relatively little effort. However, it has the capability to do much more that scales with

your knowledge of the product.

It's agentless, working instead with an onsite "collector" which is extremely easy to deploy.

It plugs in nicely with our ticketing system for automated case creation/update/closure.

What do you dislike?

The report generation component is lacking and needs improvement.

In depth knowledge of scripting and powershell required for unlocking the full potential on offer.

What problems are you solving with the product? What benefits have you realized?

As an MSP we use LogicMonitor to remotely monitor customer environments and automate ticketing.

As the platform is essentially technology agnostic (although comes with a whole host of pre-built monitoring for a range of technologies), once we've got to grips with it, we'll be using it to develop a range of services.

Chris W.
Validated Reviewer
Verified Current User
Review Source

"Best Monitoring I've Used"

What do you like best?

The ability to monitor just about any attribute of a device and set custom alert levels for anything. The ease of use also should not be under looked as once you start to play around with the web interface you pickup how everything works fairly quickly. Their API is some of the best I've dealt with as well which should not be under looked. Just about anything you can do in the web interface can be accomplished through their API. The documentation on their API provides examples in just about every language and their documentation as a whole is very thorough.

What do you dislike?

The rigidness of the dashboards in certain aspects. You aren't able to re scale the tiles so that you can fit more things on one page without having to scroll.

Recommendations to others considering the product:

This goes for any software vendor

What problems are you solving with the product? What benefits have you realized?

The ability to monitor all of our physical and virtual infrastructure. Monitoring various internal and external websites along with the ability to monitor SSL certs on the websites we maintain is a really great feature.

Dave S.
Validated Reviewer
Verified Current User
Review Source

"Fast enterprise grade monitoring in minutes.. Dashboards in seconds"

What do you like best?

The intuitive consistent UI makes the app simple to use. Monitoring for on-premise and cloud infrastructure can be deployed in minutes. The product capabilities can be easily and quickly extended by pulling in modules for a vast array of hardware and software. If you can't find what you need there is always to create your own modules too. Dashboards can be generated quickly with a few clicks and thrown up on a monitor. LogicMonitor can be integrated via a number of means with 3rd party ITSM and IT operations software platforms. Having trialled a big number of infrastructure monitoring products LogicMonitor was a breath of fresh air - simple and quick. If you've ever used something like SCOM you will be amazed. All this is also backed with friendly and fast support from LogicMonitor.

What do you dislike?

The only negative.. is really a positive. The product is being improved and expanded on a monthly basis so taking advantage of all the new improvements takes a little time.

Recommendations to others considering the product:

Get a trial and see how quick and easy it is to get basic monitoring up and running.

What problems are you solving with the product? What benefits have you realized?

We struggled to make SCOM useful and needed a platform that could monitor infrastructure across offices, data centres, Microsoft Azure, AWS, Cisco cloud e.g. Meraki etc. The ultimate aim was to bring the health of all our infrastructure and applications everywhere to a single pane of glass. After trialling a number of products we stumbled on LogicMonitor and haven't looked back.

Rachel G.
Validated Reviewer
Verified Current User
Review Source

"Most affordable and easy SaaS based platform"

What do you like best?

I like the easy of administration. I've been an admin for LogicMonitor for 3 years. Our customers like the visibility that we have into all their devices and it's integrated into our ticket platform. Were able to proactively solve customers issues before they get out of hand. We can also provide decent reporting to our customers as well in our monthly meetings.

What do you dislike?

Creating custom data sources can be complex and required for many devices. The API changed and now many of our integrations are now broken. There is an issue with custom reporting, we need more ability to do the reporting we use for our stewardship's and their custom reports are beta and could be removed at any point.

Recommendations to others considering the product:

It's great if your willing to put the time into making custom data sources for your customers, make sure that during an on boarding you have all the data up front, you have plenty of time to test to make sure the right data is being received. If you use Connectwise or ServiceNow it has good integration between them and makes automation even easier.

What problems are you solving with the product? What benefits have you realized?

We are a managed service department so we can provide customers with a great SaaS experience by proactively finding and alerting them of issues before they get too problematic

Nicklas K.
Validated Reviewer
Verified Current User
Review Source

"The Ultimate SAAS based Monitoring Tool"

What do you like best?

Rapid deployments, the possibilities to package datasources to fit our MSP needs to our customers. Rapid deployment and smooth usage of tokens and property mapping.

Monitoring Cloud Resources based on Tags is heaven

What do you dislike?

I don't dislike it but there could be some more basic datasources regarding microsoft infrastructure and Microsoft applications like BizTalk, Navision, Dynamics, CRM, Azure Backup & site recovery

Recommendations to others considering the product:

Try it out you will not be disapointed, the LM Cloud addon is fantastic, And the possibilities to create your own measurements is outstanding!!! It's so easy to deploy, configure and maintain. The widgets on the dashboards are so easy to use. And Use token so that you could set up one and use it as a tamplate for other customers.

What problems are you solving with the product? What benefits have you realized?

With LogicMonitor we can use the flexibility in the product. We vent from a server based monitoring system to monitor our customers to SAAS based. That have helped us a lot to grow our business and expand our delivery to our customers

Chris C.
Validated Reviewer
Verified Current User
Review Source

"Smart, Clean and simple to get up and running"

What do you like best?

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

What do you dislike?

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Recommendations to others considering the product:

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

What problems are you solving with the product? What benefits have you realized?

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

Josh B.
Validated Reviewer
Verified Current User
Review Source

"Great product and even better support."

What do you like best?

The alerts have been a life saver for my organization.

What do you dislike?

Initial setup can be challenging to fine tune the features you prefer. Our LogicMonitor rep has been very helpful in getting our system dialed in, but it does take some initial effort.

Recommendations to others considering the product:

We used free software for years and made it work. But LogicMonitor has been worth every penny.

What problems are you solving with the product? What benefits have you realized?

We immediately started seeing notifications for issues that we were unaware of. With both servers and network equipment we were able to diagnose and fix issues that had been going on for years prior. In addition the cloud based system is great for offering alerts to our mobile devices after hours which has all but eliminated the need for a staff member to be "on-call" as we are able to tune alerts to the appropriate employee.

Brad W.
Validated Reviewer
Verified Current User
Review Source

"A great software for monitoring the health and uptime of any kind of machine"

What do you like best?

We use LogicMonitor as our alerting system for our institution. We have multiple branches that come back into a central location as well as many core mission critical servers. As such we have alerts setup that notify IT staff of any critical communication failures. This allows us to be immediately aware of any communications or hardware failures. Often we are working on fixing the issue before end users have reported it.

What do you dislike?

The interface can be a little confusing as far as how to add the different statistics (CPU, memory, Hard disk, etc.) but it has been improving over time. They do provide some training videos and their support is willing to help you out.

Recommendations to others considering the product:

If you need a solution that provide you with alerting and reports as far as hardware usage statistics for critical infrastructure then LogicMonitor is something you'll want to consider.

What problems are you solving with the product? What benefits have you realized?

We wanted a solution that would alert us if critical equipment or communication lines had failed. LogicMonitor provides us with this solution with flying colors. With it's help we have helped maintain downtime for our users to a minimum.

Peter M.
Validated Reviewer
Verified Current User
Review Source

"Great Saas monitoring"

What do you like best?

This is an agentless system. You just need to install a collector in the network to start monitor everything. If your device or software is not monitored by defautl you can write your own, check the community for exchanging datasources or ask Logic Monitor to help. They are very helpful.

What do you dislike?

I can't really wrap my head around SLA measurement but that's probably me.

Even though dashboards are great and informative the design and graphics could be even better.

What problems are you solving with the product? What benefits have you realized?

We are an MSP and monitor our customers servers. Logic Monitor help us to bow our services better and at the same time make us more flexible in providing "what more do you want to monitor" services.

Another big win is the integration to our ticket system. We let Logic monitor create, modify and resolve tickets automatically.

Abelicio P.
Validated Reviewer
Review Source

"Super Flexible, does just about everything."

What do you like best?

If you can script it, you can do it. Super extensible, but also very usable out of the box. You can use their built in datasources, or create your own to do almost anything. There is also a big community that shares their own datasources they have written on their own that can be used.

You can also tokenize dashboards, which allows you to use them with various departments or customers. They can be dynamically filled with resources so that you don't need to build them each time you add something. The context support link in the portal is super helpful as well.

What do you dislike?

A bit overwhelming at first. There is so much you can do that you don't know about immediately. Building datasources and datapoints is not intuitive, however, there is support built into the portal to help with this.

Recommendations to others considering the product:

Support and integrations are awesome and make usage much easier.

What problems are you solving with the product? What benefits have you realized?

Monitoring complex data out to get those metrics that you can't get out of the box

Micah W.
Validated Reviewer
Review Source

"A review of LogicMonitor from a Network Admin"

What do you like best?

LogicMonitor is relatively straightforward to deploy in an organization. No agents are required on monitored endpoints, so this significantly simplifies the implementation. There are several built-in DataSources in the product, so we get a lot of useful information and monitoring right away. For things we want that aren't built-in, LogicMonitor has been the most responsive vendor, diligently working to find a solution, or being honest about their limitations.

What do you dislike?

One of the limitations I have found is that if you want to monitor several different types of network interfaces in the same widget on a dashboard, this isn't supported, which is a central need of the NOC. For example, you cannot combine serial and Ethernet interfaces if you are using both. This is a minor thing, though. My experience isn't deep, yet, so this is the only thing I have so far.

What problems are you solving with the product? What benefits have you realized?

One of the major pushes of our IT organization is how to be a more proactive team. We want to see issues as they are forming or as they happen and get to the point where we are notifying the business of the issue and that we're responding to the alerts, rather than relying on the business to notify us when they are having a problem. LogicMonitor is helping us get there, with customized DataSources that alert us in a proactive way.

Joe W.
Validated Reviewer
Verified Current User
Review Source

"LogicMonitor Is Top Class"

What do you like best?

LogicMonitor comes to the table with all of the bells and whistles I would expect and then some. It has a lot of customization available and lets me extend it to do all sorts of things you would never imagine possible when just doing a demo or using it vanilla.

What do you dislike?

There isn't much to dislike, but it is hard to do mass edits.

Collectors are not inherited to sub folders so you have to set it per folder.

Recommendations to others considering the product:

Great customer service.

The developers are friendly and willing to listen to thought out ideas and complaints.

What problems are you solving with the product? What benefits have you realized?

We are able to monitor much more in depth then before.

We can even do self healing or trigger other automation when an alert triggers.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Monitor without worrying about your monitors"

What do you like best?

Stable product. We have been using LogicMonitor for the past 4 years now and we did not have any major issues with it that caused us any problems.

User Interface has come a long way. Once you get the hang of it, it is fairly easy to use.

Many integration options to other 3rd party products and seamless integration.

LM Tech Support Engineers are one of the best in this field. I have always dealt with very competent engineers that are willing to solve and help your issues.

What do you dislike?

User Interface could be better. Performing some mundane tasks still require many unnecessary clicks. :)

Automation could be improved within the product where some of the mundane tasks indicated above could be given as options/tasks to the user already prepared.

Not easy to backup/export/import your configuration.

Expensive but you get what you pay for. :)

Recommendations to others considering the product:

All monitoring software will have steep learning curve since setting up the product is the major hurdle in getting in integrated within your environment. LM will only perform as well as it is setup in your environment.

What problems are you solving with the product? What benefits have you realized?

You cannot beat LM at Infrastructure monitoring, i.e. CPU, disk, memory.

With some work, you can also monitor a slew of other items in your datacenter as there are already ready datasources created for you by LM.

Mathew M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Quick to set up, and enough training on the site to get your hands dirty"

What do you like best?

Logic Monitor is really easy to get up and running and start to monitor most common platforms straight away. Also there are ample training courses made available and even qualifications so you can get really in depth knowledge on how to monitor the most complicated of systems.

What do you dislike?

The best part is also the worst, as you will need to complete the training before you will be able to use the more complicated custom datasources for monitoring which would be nice if some of this could be automated by the system moving forward.

What problems are you solving with the product? What benefits have you realized?

We use this for our internal on premise infrastructure and cloud applications and as an MSP we also use it to monitor our customers systems also.

Delvin C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"RMM for your relaxation"

What do you like best?

The vendor diversity offered for monitored devices and the fact that all of this cloud-based.

What do you dislike?

Custom thresholds lost under global LogicModules during updates.

Recommendations to others considering the product:

If you are looking for a purely cloud based, automation enabled RMM tool. I highly recommend considering LogicMonitor to feel the difference.

What problems are you solving with the product? What benefits have you realized?

LogicMonitor allows you to monitor diverse environments that is peppered with devices from a variety manufacturers.

Its allows for integration with your Professional Services Automation (PSA) enabling you to focus on other tasks while it takes care of automation.

LogicMonitor is also cloud based that enabled us to retire some of our old physical resources we had in place for our previous RMM product.

Greg L.
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

Visibility into all aspects of network health. Config management for our network devices, makes replacing a dead device much easier to get online again quickly. Able to see history for each network device to find anomalies in any parts of the network.

What do you dislike?

I cannot say a bad thing about logicmonitor

Recommendations to others considering the product:

Best in class for network monitoring. Support is fantastic most times only 1 contact needed to resolve issues.

What problems are you solving with the product? What benefits have you realized?

Response times to outages decreased significantly. We are able to be proactive in contacting our remote sites about outages, typically before they even know about them.

AI
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Worthy product in the Infrastructure monitoring space"

What do you like best?

The ease of use of the interface, the dashboard functionality allows for highly customizable views, the alerting functionality is flexible and provides features that aren't present in competing products. The support has also been great; we have frequent conversations with our product managers for feedback and tips on how to extend the usage of our environment.

What do you dislike?

The pricing is less competitive than it was; putting together queries and dashboards can be a bit cumbersome and isn't always intuitive.

What problems are you solving with the product? What benefits have you realized?

General infrastructure and service monitoring. The product has been fantastic, allowing us to be aware of any type of outage in our environment, including cloud resources. The multi-step alerting allows the staff responsible for initial triaging to be notified before it sends out the wider alerts, with the text acknowledge function being useful for non-critical alerts.

Jeff A.
Validated Reviewer
Review Source

"Breath of Fresh Air"

What do you like best?

By far, the support team at Logic Monitor is my favorite part of this company. I can ask them any question and they will work as hard as possible to get me an answer. They are professional, diligent, and extremely intelligent.

What do you dislike?

Now that dark mode has been developed, I am happy! I would however like to add a Splunk integration for Logic Monitor. I'd like to have a single pane of glass for alerts as well as escalations.

Recommendations to others considering the product:

Go for it. You will not be disappointed in the least. You're only going to do better.

What problems are you solving with the product? What benefits have you realized?

Insight into our infrastructure has improved dramatically. Having a powerful and robust tool like Logic Monitor will allow my company to take that next step into the future of technology.

David B.
Validated Reviewer
Review Source

"A great product with a solid API"

What do you like best?

If you are integrating LogicMonitor into Operations, you will need to automate provisioning, alerting, RBAC, etc. and for that you need a soid API. LogicMonitor's REST API is key to this, and provides full access to all of LogicMonitor's features. If it can be done in the UI (and there is a LOT that can!), it can be done in the API.

What do you dislike?

There is no event feed - I would like to see a pub/sub model added to the API for all actions performed via the UI or API.

I would also prefer the UI to be re0implemented as an SPA, as the UI's responsiveness can be very slow at times.

Recommendations to others considering the product:

Stop using anything else and use LogicMonitor instead.

What problems are you solving with the product? What benefits have you realized?

Monitoring everything, ALL the time.

Kiran P.
Validated Reviewer
Review Source

"Easily and quickly integrate your infrastructure monitoring to Snow"

What do you like best?

LogicMonitor provides all you need when it comes to infrastructure monitoring. We have found LogicMonitor very easy to configure and very reliable.

We were very happy to find a native LogicMonitor integration in Servicenow and that is one of the reason why we will keep LogicMonitor in the coming years

What do you dislike?

Dashboards are not as fancy as other monitoring solutions, but alerting is what we rely on and this works great

What problems are you solving with the product? What benefits have you realized?

LogicMonitor is our main infrastructure monitoring solution. as part of our cloud migration journey, we wanted a solution that supports all our use cases including our legacy infrastructure in our data center and our new infrastructure on AWS. LogicMonitor was able to cover all our use cases with minimum time spent on customization or development

James A.
Validated Reviewer
Verified Current User
Review Source

"Functional and powerful solution"

What do you like best?

LogicMonitor works from day one, clear dashboards show an overview allowing us to see the status of our customers' networks at a glance. If a more granular view is needed then it is simple to drill down into the data or to create further dashboards that are accessible with a couple of clicks.

The support from the LM team has also been fantastic, helping us out with datasources and other useful advice.

What do you dislike?

Not much to dislike about LogicMonitor, but the frustration with scripts is probably one. That is more to do with my background as opposed to the platform though, so this will hopefully improve the more I do.

What problems are you solving with the product? What benefits have you realized?

An overview of multiple customers, multiple vendors, and multiple resources on a single screen with the ability to respond and resolve quicker then ever.

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LogicMonitor
4.5
(131)