LogicMonitor Reviews & Product Details

LogicMonitor Overview

What is LogicMonitor?

Monitoring is an essential tool that can unlock new pathways to growth. At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them. We seamlessly monitor infrastructures, empowering companies to focus less on problem solving and more on evolution. We turn on a complete view in minutes, turn the dial from maintenance to innovation and turn the corner from sight to vision. Join us in shaping the information revolution. Specialties: network monitoring, server monitoring, application monitoring, cloud monitoring, container monitoring, storage, and database monitoring, IT infrastructure monitoring, NetApp monitoring, VMware monitoring, XenServer monitoring, Cisco monitoring, MongoDB monitoring, SQL monitoring, PostgreSQL monitoring, Netscaler monitoring, cloud monitoring, and AWS monitoring

LogicMonitor Details
Languages Supported
English
Product Description

LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

How do you position yourself against your competitors?

At LogicMonitor, we’re redefining what monitoring can do for the world. We offer the only true hybrid IT Infrastructure Management platform delivered via the cloud, featuring agentless data collection and security controls certified to ISO 27001 & 27017 standards. With over 2,000 integrations and endless customizations, you can be sure our platform plugs seamlessly into your IT infrastructure.


Seller Details
Seller
LogicMonitor
Company Website
Year Founded
2007
HQ Location
Santa Barbara, CA
Twitter
@logicmonitor
4,284 Twitter followers
LinkedIn® Page
www.linkedin.com
657 employees on LinkedIn®

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Senior Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Vice President Cloud Solutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility, No agents, Reporting and SaaS solution. I like the straightforward pricing model. Ease of use and deployment. The role based permissions is also very beneficial to our organization. Putting devices in SDT mode allows us to monitor SLAs and not affect statistics due to planned changes within the environment. I am happy LogicMonitor has recently added LM Logs to capture and analysis log files. This was a weakness in the product that has been fixed with the addition of this tool. The LM Config is a very useful feature to backup, store and identify changes to networking devices. The ease to restore these files is fantastic. I also like the side by side comparison of the networking configurations. It allows you to easily spot the changes and make the appropriate fixes quickly. Review collected by and hosted on G2.com.

What do you dislike?

Collectors should handle more devices per collector. Additional reporting would be beneficial. Cloud monitoring could be more robust. LogicMonitor has made great strides in this department however there is more to develop in comparison to some of its competitors. Application monitoring can be enhanced, but in all fairness it's not an Application Performance Monitoring tool. As a service provider, i don't like that we can't tie in multiple SSO / SIML / AD architectures for simple login into the LogicMonitor portal for our customers. This would be a welcome enhancement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would seriously look at LogicMonitor as it is a great product and company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring customers networks, systems, and voice systems. We have been utilizing the synthetic transactions capabilities to proactively monitor and test websites and applications. Better visibility into applications, and systems. We have realized significant benefits with deploying a single toolset to monitor environments. We have decommissioned several tools and saved significant money in the process. Review collected by and hosted on G2.com.

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Open Discussions in LogicMonitor
Principal Systems Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LogicMonitor's Documentation and support a top-tier. We had occasion to use them to solve some edge-case situations, and they were willing to understand what we wanted to do and work through their back-end channels to get answers that the documentation couldn't provide. The API is complete, we could not find anything we needed to do but could not.

Detailed performance data was available in reasonable accuracy ( I don't recall exactly what it was, but we found it adequate). It was easy and impressively fast to drill into any of the data available.

Interaction with the graphs, grouped by Dashboards, is highly customizable. There is enough automation to make the task tolerable and produce nice results.

The datapoint collection is super flexible and I especially appreciated the ability to write scripts to collect data. It can take a little manipulation to get into the format LM wants, but there are good examples and goo documentation to guide you through the process. We were able to track and create alerts that fired when there were problems (very few false-positives); I think that's a testimony to the flexibility. I was able to write, from scratch, accurate kafka monitoring by integrating a metrics collection tool for kafka called burrow with LogicMonitor with a high degree of success in detecting issues early (such as producer/consumer deviations).

It integrates well with services such as PageDuty, which we used for some aspects of our product. Other services used the adequate internal alerting system.

Overall, the product was found to be accessible by Operations and Engineering alike; and while every tool that pages someone at 3am gets cast a little shade, LogicMonitor was a great solution for us. Review collected by and hosted on G2.com.

What do you dislike?

The interface can be slow and they will only keep a years worth of performance data. Setting up new datapoints was tedious. For example, to track the disk space utilization across a 100+ node Hadoop cluster, it was necessary to create a datapoint for each disk and sum that data together in the graph; which meant there was a manual process of creating a data point for each node in the cluster in the graph. Not ideal. The graph displays can be a little hard to use when there are lots of datapoints on them, it's not as easy it could be to filter out a single line.

Graphs have odd and odd interface for highlighting or deselecting lines. The scale of the graphs was not always appropriate for the given dynamic modifications (for example, deselecting all the datapoints over 90%, leaving just the datapoints under 10% would still keep the graph Y-axis scale at 0 to 100 instead of 0-10) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider the quality of the documentation and support staff. They are absolutely incredible. We considered building out our own monitoring based on Prometheus -- this would have given us infinite flexibility, but at a significant cost: having to dedicate even one engineer to developing interfaces and desigining a large-scale system could far outweigh the cost of asking LogicMonitor to do that instead.

Consider that many of the data collection modules are freely available and are of very high quality both in terms of usefullness and completeness. Consider too that having website availablity testing in the same place as internal metrics monitoring makes responding to and watching for issues a little easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a monitoring solution that did not require a full-time position to manage, nor additional resources at our small-ish datacenter. Our philosophy is that we focus on our business, so we need something else to worry about monitoring and alerting on our critical business systems.

Of course, the primary concern being addressed was monitoring that services were working as expected. Expectations are going to be different for every service, every product, so LogicMonitor was engaged as a way to simply define our expectations and then compare them to reality.

It was also used to make scalability decisions. For example, we know our business is cyclical, but we didn't always know how large the cycles would be. LogicMonitor gave us business and traffic insights to help make scalability decisions both for customer facing services and interfaces as well as for backend services such as Hadoop or Kafka both of which were critical to the success of our product.

Monitoring and alerting was well tuned with minimal focus. We were able to maintain our uptime and troubleshoot issues by coordinating the data we collected to its probable cause. Since we were a smaller company, many people had many hats to wear, so making the monitoring and alerting hat a small one allowed us to focus on developing our product. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The automation of simple tasks such as creating onboarding scripts to ensure devices being added are done in a standardized method. LM automatically detects what specifically needs to be monitored for each device. If you choose that its not necessary or monitoring needs to be adjusted, the UI is simple enough to tweak or turn off completely. Review collected by and hosted on G2.com.

What do you dislike?

The UI can be challenging at times to navigate. There is a learning curve to the platform. I've had issues with the alerts page, trying to view alerts on a smaller screen such as a laptop can be challenging. The provided view has limitations to it. I believe this is being fixed in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend starting with LogicMonitor's SkillJar to go through the LogicMonitor training. This will help learn the user interface and become more familiarized with the platform and how it functions. Always look to automate as many of admin processes as possible. Create custom groups which will help detect if something was onboarded incorrectly or having issues that you my want to know about. Lastly the out of box dashboards and gauges are helpful, but don't hesitate to seek assistance from LM support to create custom dashboards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've used a lot of different monitoring solutions in my past and have spent over a year working with Logic Monitor. I can confidently say that nothing matches the capability or feature set that Logic Monitor provides. The platform has capabilities of monitoring cloud portals, on-prem infrastructure, internal applications and web sites, etc. I've always ran in to issues with monitoring Linux based systems until we discovered LM. Now we are able to monitor Linux OS devices with ease. Review collected by and hosted on G2.com.

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Senior VIrtualization Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Built in RDP, Alerting, Downtime, SSH, HTTPs, Web, Azure, the only thing Logic Monitor doesnt do is make me a coffee. From setting up Root Cause Analysis to help cut down on noise/tickets when devices go down, to LM Logs, Repository. Logic Monitor does it all. It knows most devices, and those it does not, well you just have to open a ticket, or send an email and ask them to look into adding it. Turn around is not that long. Their help desk is very knowledgeable and their community forums are a must. LM has done it right from Day 1 and continue to do it right to this very day. Review collected by and hosted on G2.com.

What do you dislike?

1 thing and its very minute. The built in Apache Web timeout timer of 60 minutes. "We need more time Captain". There are some things you want to change, and all you have to do is ask them to and if they deem it a necessity, well your change will happen. They are the number one in my book when it comes to Alerting. Blows all others away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a Monitoring service that allows you to fine tune alerts and quickly RDP to the device, than Logic Monitor is all you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Again no problems. What I have seen tho is a quick resolution in targeting an issue from our OPs team. Logic Monitor almost makes it too easy to find issues which then helps our team to quicker resolution to incidents. Built in RDP, SSH and HTTPs helps us get on the problem machine to perform triage. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Bulletproof monitoring when implemented properly. Always accurate and timely. Making changes to the out of the box settings is easy enough and can be rolled out how you like in terms of thresholds, alerts, and communications. Very broad native monitoring vendor support. Others can be implements without much fuss. Support is very helpful and prompt. Review collected by and hosted on G2.com.

What do you dislike?

Reporting is somewhat difficult to work with to get what you need. Most scripting options requires learning Groovy(might be a pro for some). Web UI can sometimes require refreshing for changes to show up which can be annoying. Somewhat expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a managed services IT staff and use Logic Monitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service. It helps us monitor everything from Network infrastructure to Windows/Linux Servers to Cloud Resources like AWS and Azure. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Been using LogicMonitor for a couple of years and have had a favorable opinion of the product. Have recommended LogicMonitor to many different folks over the years. I believe LogicMonitor to be our strongest tool we use (and we have many being a MSP).

Many out of the box datasources work well if you're configured for SNMP. There's also: Site Monitors (internal and external), extensive script customization. chat support is quick and supportive (no need to fill out super long emails/forms to get support). Also "LM Logs" is a nice new feature. Additionally the development of LogicMonitor is continuous. Once you have LogicMonitor configured you wont have to do much for your organization. At most you might need to run through your change control to determine if you want to import the updated datasources; that's about the only manual intervention the product needs.

Overall LogicMonitor is a solid product that is worth checking out even if you are happy with your current monitoring tool. Review collected by and hosted on G2.com.

What do you dislike?

GUI updates are inconsistent and sometimes a step backwards, documentation could be a little more friendly to a beginner. The voice robot that calls during alerts could benefit from sounding better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Receive a free demo from either LogicMonitor or a reseller, only requires a collector installed on a device (Windows required for WMI calls other devices) and give it a go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring/alerting of devices in production environments. Benefits include accurate alerting and SLAs for production environments being met. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Logic Monitor is quick and easy to set up. The collector agent is fairly light and doesn't take up many resources. Logic Monitor provides very useful monitoring with lots of detail that is archived. Looking up past data is also very easy to do, you just have to change the date range. There are a ton of additional features and configuration potential, we've probably just barely scratched the surface of Logic Monitor's full potential! A huge plus for us has been the support has always been great when I reach out for assistance and is very quick. The support techs are very knowledgeable and escalation is quick when needed. The site is always quick and responsive. Review collected by and hosted on G2.com.

What do you dislike?

Some network devices do not have full data supported yet so you might get limited data and reporting, but new datasources are being added all the time. You can also submit requests for devices to be added, which I have done a few times and actually got the devices added.

There is a lot to Logic Monitor so there is a bit of a time investment if you want to get the most out of it. But again, their support is great and can help you get things up and running quick if needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try to get a demo of the product and give it a spin! It's easy to get set up and very useful! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed accurate monitoring of ours and our customer's devices with long-term archiving and configuration backups. Getting easy access to historic data and seeing it in nice graphs was definitely a plus for us so we can easily show a customer the data too. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is intuitive and well organized. The structure of the tools is logical and easy to navigate. This meets all of my previously known monitoring and alerting needs and has turned me on to new features that I wouldn't have though of previously. Review collected by and hosted on G2.com.

What do you dislike?

It needs more tools to be added to address all of my monitoring & alerting needs. From discussions with our team at LM some of these tools are being developed now though. Their development cycle seems to be quick and responsive which is promising for the future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review the types of devices that you plan to monitor with LM first, review how those are currently monitored with the tool today, and run a test environment if possible. An example is that the monitoring today at Meraki network equipment is different than other equipment and takes more time to set up. It's not bad necessarily but has room for improvement and they are working on it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thorough and valuable alerts to those that need them and very detailed monitoring info for what isn't included in emails. While being easy to use the feature set is extensive allowing for advanced customization and tuning. Review collected by and hosted on G2.com.

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IT Infrastructure Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The dashboard is very clear and give you a lot of info of whats happening within your network. Uptimes are valuable info when users say they were not able to work due to downtimes. LogicMonitor gives me enough info to challange those claims. Additionaly The alets give me enough information to determine the impact of the issue before calls start rolling in. This way I can prioritize depending on how critical it is to the company. Review collected by and hosted on G2.com.

What do you dislike?

A remote access tool would be a show stopper from troubleshooting. If we had the abilityt to remote to servers switches and roouters from this tool it would definetly be the go to tool instead of using aditional tools for this. Sometimes I find it hard to sort out through all the information. Not sure if I really need to know how the fans are in a router or the temperture ofthe equipment. If there was a way of setting a default to simple networking trouble shooting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Know whats going on and were for remote monitoring of the network. With the tool can prioritize issues and focus on the main issues first. I know when they happen and were. THis way I can sort out my day of troubleshooting the network. Definetly a great source of info about my network. We have a pretty big presence in multiple cityes around the US and have a limited amount of IT staff. This tools can point me in the right direction when things dont work correctly. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Monitoring customization is fairly easy to configure and the management interface is user friendly. LogicMonitor is a great tool for monitoring and performance reporting for medium size, multi-platform, IT environments with a simple setup and quick out of the box configure time. In large environments the level of tuning required to keep the false positives at bay can be time consuming. Review collected by and hosted on G2.com.

What do you dislike?

The level of customization needed for multi-platform environments can be time consuming for very large environments. The high number of modules that can be imported can quickly make configuration very cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Working for an IT Managed Service Provider and a Cloud MSP we have clients from very small to clients that have thousands of servers and complex networks. Logic Monitor is a great tool for monitoring and performance reporting for medium size, multi-platform, IT environments with a simple setup and quick out of the box configure time. In large environments the level of tuning required to keep the false positives at bay can be time consuming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are an IT Managed Service Provider and a Cloud MSP so we have clients from very small to clients that have thousands of servers and complex networks. We have used LogicMonitor for our base monitoring and performance reporting. The detailed reports and performance graphs were very helpful in capacity planning.

With a simple setup and quick out of the box configure time. It was ideal for new client onboarding. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LogicMonitor is my first in-depth experience with a third party systems-monitoring tool and the while the setup takes a little to get used to, once you've entered several systems, the process becomes simple. The best thing about LM is that we can monitor almost any device/stat within our system from servers, switches and routers to websites. Being able to see everything from the view of the dashboard has made for a simple workflow. Review collected by and hosted on G2.com.

What do you dislike?

Because there are so many things to monitor, it can take a bit to "master" setup and tuning to your specific needs.

Have difficulty excluding certain Windows events from monitoring on Windows server environments.

As with most things in a business setting, cost is always one of the first things to be weighed against a tool's features and as it goes with most enterprise solutions, the cost of subscription continues to rise. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely give this product a look if you are in the market for monitoring your network and system devices. If you're looking for an "all in one" package, LM could be the answer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to monitor our network infrastructure as well as see all metrics on VMs within vCenter, all within the same dashboard. The ability to customize the dashboard has made for a simple workflow.

The time to check each system for issues has reduced labor hours and allowed for more time to be spent on deployment and testing. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love having multiple collectors across the country monitoring devices close to it. Our prior platform was a single server in our datacenter. We get more accurate/faster alerts with this model. Also being cloud based and being able to login from anywhere is very helpful. I don't have to get my laptop out and vpn in just to see the dashboard. Review collected by and hosted on G2.com.

What do you dislike?

The root cause analysis feature needs more work to be useful. I often get many email alerts about a site being down when only an alert the mpls router is unreachable will do. Being this is a new feature i assume it will get better with time and updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being alerted with timely and detailed emails helps us respond to issues faster. We are able to detailed metrics for our mpls circuits. Netflow data is very valuable. We can notify the helpdesk if someone is moving large amounts of data and slowing down the network for others. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Highly advanced monitoring abilities in terms of what data it can retrieve and the range of different device types.

Monitors a wide range of devices including switches, routers, SAN's, NAS's, UPS's, hypervisors, and many more.

Customer support is good. Chat support response is immediate or usually less than 5 minutes, and the engineers are knowledgeable about the product.

Granular user permissions for technicians. Reporting capabilities and dashboards are very robust. Review collected by and hosted on G2.com.

What do you dislike?

High learning curve. Somewhat expensive. Out-of the box alerting will create a lot of tickets unless a lot of time is spent tweaking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

LogicMonitor is an excellent solution if you are looking for highly advanced monitoring capabilities for a wide range of devices. It offers rich analysis of network traffic and detailed monitoring of physical hardware. I wouldn't say it's for everyone, as it does come with a high price tag, and it does have an extreme learning curve. If you are a MSP, you will most likely have one person who acts as the product administrator. It will be counter-productive to try and train more than a handful of engineers on the slew of features this product has. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Current RMM platform lacked some advanced network monitoring features. Also lacked some of the hardware monitoring that LM can provide, such as physical disk monitoring on SAN's. We also had no software that could retrieve netflow data, which LM can do. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We love the Dashboards and the integrations! Logic Monitor allows us to monitor a wide range of equipment all from the single platform, it allows us to focus on the important alerts and simply review the alerts that are mostly noise. We also love how it integrates with our ticketing system and allows for two way communication between the two systems. Review collected by and hosted on G2.com.

What do you dislike?

We would really love the see a Logic Monitor integration with Connectwise Configurations or CMDB. We would also love the see an integration with both BrightGauge and IT Glue. We are an MSP and those are tools that we use every hour of every day. Honestly the price is a little steep for network monitoring but when you compare what you to what Auvik charges it makes sense. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look no further this the best monitoring platform you will come across, we've used them all. Auvik, PRTG, Cacti, Nagios, ETC nothing compares. Logic Monitor has pre built integrations / API's that allow you to focus on your business and not have to worry about having an App/DEV team working for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wrote a custom API that will finally allow us to monitor Meraki equipment in a useful way. Review collected by and hosted on G2.com.

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System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LogicMonitor is agentless which has been an improved experience compared to managing agents. The DataSource discovery and association of the Datapoints and all of the different types of 'data' is the magical part saving us hours of time configuring a new server or device to be monitored. Acknowledging alerts through the mobile app is full-featured. We are able to see charts/graphs of the data as well as our dashboards. Review collected by and hosted on G2.com.

What do you dislike?

After-hours alert management and notification to cell phones is not a replacement at this time for PagerDuty or Opsgenie. However, the integrations with 3rd party products exist and seem to meet our initial needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set up a demo and add the servers to your environment. Their demo process works and the free professional services during the trial phase are fantastic! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are no longer managing individual agents. We no longer need to customize or have overly broad alerting for all of our Windows Server Services that do not need to be individually monitored on every server. We now can monitor only the services on the servers that are mission-critical. We are no longer finding 'templates' to try to capture portions of the data. LogicMonitor now shows us all of the data and performance metrics. We have discovered issues in our environment that were hidden from us with our previous monitoring solution. Review collected by and hosted on G2.com.

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Network Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We love the fact that the monitoring for our environment is condensed down to one tool. One pane of glass is helpful. The dashboard features have been instrumental in helping our management team understand what is happening on our networks. LogicMonitor's support is very helpful, the support features being built right into the user interface is super helpful. Simplicity in adding many device is great. Review collected by and hosted on G2.com.

What do you dislike?

LogicMonitor can be a bit tricky bringing in devices that have not been added to their monitoring tools already. Some of the dashboard creation takes extensive knowledge in many areas. However, their support is great and is always willing to help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

LogicMonitor has been great to work with overall from the first contact to ongoing product support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are allowing our users to check dashboards to view network metrics. In 2020 when internet connectivity is more important than ever, LogicMonitor has allowed us to diagnose issues faster. We also monitor websites at "high visibility" websites for our users, so we are aware of issues whether or not the issue lies with us or not in the end. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the flexibility of being able to code/write data sources to monitor what is important to me and my business as opposed to being limited to an "out of the box" functionality. Review collected by and hosted on G2.com.

What do you dislike?

I would much prefer to have the billing system updated so that customers can spend what they consume in terms of resource counts in the portal. As an MSP, we operate with a utility model....if you let 5 people go one month, you aren't paying for them next month. the billing model is a bit antiquated in my view as nobody wants to pay for anything (software licenses included) that they aren't using. That said, the LM team has worked with me to implement a manual process to gets us close to the promised land. As the title notes: Solid partner! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a highly diverse environment in terms of hardware, virtualization and cloud platforms give Logic Monitor a serious look. It wins on flexibility alone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have much better alarming data helping us drive our problem management process. It has also helped us automate our customer onboarding process. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very easy to setup widgets and dashboards. Fairly user friendly to a novice that doesnt know what they are doing. Can easily setup ping tools, perfmon metrics or the like. Review collected by and hosted on G2.com.

What do you dislike?

A little hard to get going if you don't run a traditional domain. The support can walk the end user through getting it going but it isn't an easy process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure your team is ready for adoption. Go through the training portal, it is very insightful. Also, have an understanding of what you want to use LogicMonitor for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to monitor our production environment that is public facing. We are able to alerts and live dashboards to ensure up time to critical servers. The SQL resources allow us to also ensure that the sql performance is running optimally and when something goes wrong, LogicMonitor gives us a very good starting point to troubleshoot whats happening on the boxes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how flexible it is. We have a lot of items we want monitored that don't necessarily come out of the box. We are able to use our own scripts to gather the relevant information we need and present it on a dashboard that will make a difference in how we service our clients. Review collected by and hosted on G2.com.

What do you dislike?

It is a bit frustrating that the tool can only return integers, unless you want to create an instance for any strings. This makes getting things like versions difficult. For example, if the version you are looking for has more than one decimal point, that is considered a string. We found a way around it, but not ideal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This tool allows our engineers to focus on solving problems, not spending time gathering data. We can present scorecards to clients through dashboards which in the past has taken us hours to gather manually. Review collected by and hosted on G2.com.

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