HubSpot Sales Hub Reviews & Product Details

Hubspot helps us to bring ongoing optimization to our sales processes to run them as smoothly as possible!

It is easy to use, friendly support team who get back in a reasonable time to fix our issues. There are so many 3rd party software that we can integrate with Hubspot. There are so many advanced workflows that we use for automation to reduce the manual work of our employees and hence boosting the productivity. We run it on a daily basis. Review collected by and hosted on G2.com.

probably more functionality in the pro subscription, for example, IVR for calling Review collected by and hosted on G2.com.

I really like the automation tools on HubSpot Sales Hub. They are the best tools on the platform and ensure seamless task creation, tracking, and execution. This allows our sales team to handle high volume inquiries efficiently. The reporting tools are also impressive as they let us track efficiencies, particularly relating to individual team members and revenue trends. The integration with critical marketing channels means we don't have to do any manual data entry. Plus, the reporting dashboard is a great feature for tracking individual and team-wide performance and observing revenue trends. These features have made our processes more efficient and have helped us in making strategic decisions by quickly reading trends. Review collected by and hosted on G2.com.

I wish there were more native integrations that don't require third-party services like Zapier, especially without additional costs. Being able to integrate directly with marketing channels and other CRM or human management systems without significant costs or third-party involvement would be beneficial. Additionally, setting up the foundation was seamless, but migrating data points using a third party was difficult and costly. Review collected by and hosted on G2.com.

Feature rich with great flexibility for a number of use-cases, from simple and straightforward enterprises to broad and complex organisation, I'll be surprised if what you need to achieve from a sales/marketing management perspective can't be done with HubSpot Sales Hub. The UI is really nice, it makes digesting the various features and tools nice and easy, even for users with a little less technical know-how. This makes implementation easy, including integrating with external tools. Review collected by and hosted on G2.com.

One of the pros is just how feature-rich it is, but this can also be something I found a bit frustrating in the past. The initial onboarding is great, but that falls off when it comes to setting up more advanced features of Sales Hub. While setting up something new, for example, it can sometimes feel a bit unclear what you'll achieve by going through the various steps and what affect that will have on other parts of Sales Hub. I think just a little bit clearer documentation, which is country-specific, would be useful. Review collected by and hosted on G2.com.

I need a quick way to understand what is happening across the team’s pipeline. HubSpot Sales Hub makes that easier because I can open the dashboard and immediately see how many deals are active, which stages they are in, and what activities the reps have completed. Instead of asking everyone for updates, I can review the information directly in the system and get a realistic picture of the week’s progress. Review collected by and hosted on G2.com.

When building dashboards, some metrics require extra configuration before they show the exact view you want. It works well once set up, but it can take some time to organize reports the way management prefers. Review collected by and hosted on G2.com.

HubSpot has been a great CRM for my business. The Starter version gives me everything I need to track prospects, manage deals, and keep notes organized without being overly complicated. The interface is intuitive and easy to learn, and the email tracking and pipeline management tools are especially helpful for staying on top of sales conversations. Review collected by and hosted on G2.com.

One thing that can be a little frustrating is transitioning companies from being prospects to clients. The process is not as straightforward as it could be, and it sometimes takes a few extra steps to update the lifecycle stage and organize them the way I would prefer. Review collected by and hosted on G2.com.

What I like most about HubSpot Sales Hub is that it keeps everything organized in one place. From tracking emails to managing deals and follow-ups, it cuts down on the need to juggle multiple tools. The pipeline view is especially useful because it gives me clear visibility into where each deal stands.

It’s also improved accountability across the team and made forecasting a lot easier. Review collected by and hosted on G2.com.

Pricing can get expensive as you scale. As soon as you start adding more users or unlocking advanced features, the cost rises quickly. It’s a great tool overall, but smaller teams may find it a bit tough on the budget. Review collected by and hosted on G2.com.

We love HubSpot’s scalability, along with the ability to customize it ourselves without having to involve coders. Our team has also really appreciated using HSForms to capture data without needing everyone to have a seat. Our use case is fairly unique: as a non-profit homeless shelter, we use HubSpot to track the journey of the people we serve through case management and task completion. The ability to create workflows and automated tasks helps improve efficiency and clarity for our team as they support the most needy in our community. Our team in the system 24 hours a day so it used all day everyday. The UX team at Hubspot and our on-boarding partner Blue Frog have been great assets as we learn and grow with hubspot. Review collected by and hosted on G2.com.

There have been some glitches along the way with spam filters and clients profiles being overwritten due to some updates that have affected the way we use HubSpot but our on-boarding partner Blue frog has always been there to help and provide assistance and communicate our needs with HubSpot. Review collected by and hosted on G2.com.

HubSpot Sales Hub gives our team a clear, shared system for managing the sales pipeline from first conversation through onboarding. The visibility into deals, activities, and ownership makes it much easier to keep Sales, onboarding, and Client Success aligned.

The automation tools, reporting, and customization options are especially valuable for a growing team. We’ve been able to standardize our pipeline stages, improve data consistency, and build dashboards that leadership actually uses to understand performance. Review collected by and hosted on G2.com.

Some advanced features require higher-tier subscriptions, which can make scaling expensive as more team members need access. Permissions and seat management can also be confusing, especially when different teams need partial access to tools.

Reporting and automation are powerful but can take time to learn and maintain, particularly as processes evolve. It's easy for workflows or properties to become overly complex without strong internal ownership. Review collected by and hosted on G2.com.

Hubspot sales hub brings my entire sales process together. I'm a big fan of the email tracking and templates. being able to see when a customer opens an email or clicks a link gives me the insight i need to reach out at the right moment. Templates are easy to customize, so my team stays efficient without sounding robotic. The integration with marketing hub gives me a full picture of every leas from the first touch to closed deal. Review collected by and hosted on G2.com.

The only downside is that once got used to hubspot's workflow and automation, it is hard to imagine managing a sales pipeline without it. Review collected by and hosted on G2.com.

I like that HubSpot Sales Hub has a lot of filters that I can use and create customizable rules for a particular user. Being able to filter by country, like targeting Middle East contacts, is great. I also find the dashboards helpful for daily reporting, as they allow management to see the number of calls and emails, which makes it easy to track our progress. Review collected by and hosted on G2.com.

The interface could be improved. I feel Salesforce is a much easier platform to use. Learning HubSpot was a bit of a challenge for me. So I feel like, you know, user experience could be a bit enhanced in comparison to Salesforce. Salesforce is pretty easy. Like, everything is straightforward enough. With HubSpot, you have to open a lead and then make the changes and stuff. Also, my team took around more than a month to set up the entire thing. It took a lot of time to set up. Review collected by and hosted on G2.com.