HubSpot Sales Hub Reviews & Product Details

I really like the UI of HubSpot Sales Hub. The process and stage management of deals, as well as pipeline management, are easy, and I use it to visualize the pipeline and manage sales prospects. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

There are aspects that do not align with Japanese business practices. Review collected by and hosted on G2.com.

Easy to use and quick to adopt

HubSpot is one of the most intuitive sales platforms I’ve used. Sales reps can get started fast without heavy training, which boosts adoption and helps keep pipeline data accurate.

Excellent pipeline and deal tracking

The pipeline view is clean, visual, and genuinely effective. Deal stages, tasks, notes, and communication history are all easy to manage in one place, which makes it simpler to stay organized and keep deals moving forward.

Strong email + meeting workflow

Sales Hub really stands out with tools such as email templates and tracking, meeting links with calendar sync, sequences for outreach automation, and built-in logging of conversations and activities. Together, these features make it easier for sales teams to streamline follow-ups without losing personalization.

Automation + reporting are very solid

With the right tier, Sales Hub offers automation for tasks, deal stage updates, and internal routing. The reporting dashboards are also strong, making it straightforward to monitor pipeline health, rep activity, and forecasting performance.

Plays well with marketing and service

If your organization also uses HubSpot Marketing Hub or Service Hub, the connected ecosystem is a big advantage. It provides full-funnel visibility from lead → deal → customer support, which helps keep teams aligned across the customer journey. Review collected by and hosted on G2.com.

Pricing increases quickly with advanced features

Sales Hub is very effective, but many of its most valuable capabilities—like advanced automation, forecasting, and reporting customization—are locked behind higher-tier plans. As your team grows and you need those features, the costs can ramp up quickly. Review collected by and hosted on G2.com.

I like HubSpot Sales Hub most for its ease of use and how everything is centralized in one place. It makes managing deals, tracking communication, scheduling follow ups, and maintaining visibility across the sales pipeline very straightforward. The automation, email tracking, and CRM integration help save time, reduce manual work, and ensure no leads slip through the cracks, which makes it easier to stay focused on closing and relationship building. Review collected by and hosted on G2.com.

There’s very little to dislike about HubSpot Sales Hub. If anything, some advanced features take a bit of time to fully explore and set up, but the platform provides great documentation and support to make that process easier. Overall, the benefits far outweigh any minor learning curve. Review collected by and hosted on G2.com.

HubSpot Sales Hub is effective because it brings together everything a salesperson requires in a single platform. It allows you to view leads, send emails, schedule meetings, track deals, and manage follow-ups without the need for multiple tools. The interface is very user-friendly, and it saves time by automating routine tasks. This helps sales teams stay organized and ensures they don’t miss opportunities to close deals. Review collected by and hosted on G2.com.

HubSpot Sales Hub can get quite costly as the team expands and you require additional features. Many of the more advanced capabilities are only available in the higher-tier plans. While it works well for straightforward sales processes, it may feel restrictive if you have very complex or highly customized workflows. Additionally, the reporting and customization options are not as robust as those found in some more comprehensive CRMs. Once you become reliant on HubSpot, transitioning away can also be challenging. Review collected by and hosted on G2.com.

It was easy to set up even though I had never used HubSpot before. It provides a lot of helpful features from managing our sales pipeline to workflow automations. It's our customer database too. I like that it has a lot of easy integrations so we can communicate with other platforms we use. The customer support is pretty fast and helpful. Review collected by and hosted on G2.com.

I don't like HubSpot's pricing model for the Marketing Hub. The way they price it, it's cheaper to use an email service provider like Klaviyo. But I wish you could buy a reasonable HubSpot subscription so our sales CRM, customer service CRM and marketing automation are all in one place. Review collected by and hosted on G2.com.

HubSpot Sales Hub is easy to use and keeps everything in one place: deals, contacts, emails, tasks, and meeting links. The pipeline view is clear, automation saves time on follow-ups, and templates/snippets make outreach consistent across the team. Reporting is strong enough for weekly sales updates without needing extra tools, and the integration options (email, calendar, and other apps) make it fit well into our daily workflow. Review collected by and hosted on G2.com.

Some features feel locked behind higher tiers, so you quickly run into upgrade prompts when you want more advanced reporting, automation, or permissions. A few parts of the UI can be a bit busy, and it takes time to set up the right properties, pipelines, and views to match your process. Also, once you have a lot of data, keeping the CRM clean (deduping and standardizing) still needs ongoing attention. Review collected by and hosted on G2.com.

I really, like HubSpot Sales Hub because it puts the sales process in one place. This makes it easy for me to manage my leads and track my deals. I can stay organized. That is a big help. The HubSpot Sales Hub has a customer relationship manager and it also has tools that automate tasks. For example it can send emails for me. Remind me of tasks I need to do. It also helps me manage my pipeline. All of these tools save me time. Make sure I do not miss any opportunities. I also like that HubSpot Sales Hub shows me how my team is doing and what is going on with my customers. This means I can make decisions based on what's really happening with HubSpot Sales Hub. The integration with marketing tools means sales and marketing can work seamlessly together, improving lead quality and overall efficiency. Review collected by and hosted on G2.com.

One thing that is not so great about HubSpot Sales Hub is that it does not have all the features that bigger teams need. Some features like automation and reporting are only available if you pay for an expensive plan. This can be a problem for teams because they do not have a lot of money to spend. The HubSpot Sales Hub system can also be a bit hard to work with if your team does sales, in a different way. It can be tough to make the pipelines and workflows fit your teams sales process. The HubSpot Sales Hub can feel a bit stiff and not very flexible. Additionally, while the platform is powerful, there’s a learning curve for new users, and initial setup can take time to ensure everything from deal stages to reporting is configured correctly. Review collected by and hosted on G2.com.

Having used a range of sales tools, including SalesForce, I find HubSpot much easier to set up and for the sales team to manage independently. It allows them to make improvements to their outreach strategies without much difficulty. The Sequences feature has been a game changer for our business, especially since we handle large lead volumes and need to maximize efficiency.

HubSpot has also provided excellent ongoing training support, particularly when onboarding new team members.

We integrated HubSpot directly with our SalesForce account and encountered very few issues during the setup. Additionally, our wider marketing team relies on HubSpot daily for marketing outreach and to support top-of-funnel activities. Review collected by and hosted on G2.com.

So far, we have found it challenging to effectively utilize the AI tools for sales outreach, even though it is clear that they have improved considerably over time. Additionally, we have encountered some limitations with the integration between Salesforce and HubSpot, particularly because Salesforce handles Leads and Contacts as separate entities. While HubSpot has recently added Lead objects, they are not exactly equivalent and have only been of limited use to us so far. Review collected by and hosted on G2.com.

Having a tool that can be used to schedule daily activities related to the sales process is undoubtedly the feature of the platform that appeals to us most. Previously, Excel spreadsheets were generally used, where staff shared their daily activities in the sales process with their respective superiors. With this tool, time is reduced and an accurate record is kept of the activities carried out by those responsible. Review collected by and hosted on G2.com.

At this moment in time, any eventuality or issue we might raise against the platform would be unfair to reflect upon. However, with time and use of these tools, we may find some cases in which we are not satisfied with the use of the features. Review collected by and hosted on G2.com.

I love how the integrations of HubSpot Sales Hub with other platforms facilitate our operations. Specifically, the automations that manage the sales pipeline, connecting with other operational tasks and our website on HubSpot, are very valuable. We appreciate the ease of having everything in one place, which saves time and simplifies the management of different sources of information. I also find that the initial setup was 100% easy and straightforward. Review collected by and hosted on G2.com.

In general, I think HubSpot lacks an item for micro businesses in all its tiers, particularly for emerging markets. Many wouldn't pay for the license because it takes time to see benefits. Besides that, they have made interface changes due to implementing AI, which at times causes the 'muscle memory' of where certain items are to fail. Review collected by and hosted on G2.com.