Constant Contact Reviews & Product Details

I’ve been using Constant Contact for a few months now for our business newsletters and promotions, and overall, it’s been a very positive experience. It’s user-friendly, even for those with little to no design background. The drag-and-drop email builder is intuitive and makes it easy to create professional-looking emails quickly.

Easy to set up and navigate

Email templates that can be customized

Helpful reporting features (open rate, click-through, etc.)

Excellent customer support when needed Review collected by and hosted on G2.com.

Limited automation features compared to some other platforms

Pricing can get a bit high as your contact list grows

I accidentally signed up for Mail View on desktop, and there was no clear way to cancel it myself from the dashboard. I had to reach out to customer support, but unfortunately, I’m still waiting for a resolution.

The platform itself has good tools, but the lack of control over account settings and slow support response on the account part. Review collected by and hosted on G2.com.

Constant Contact has been a reliable email marketing platform for me. What I appreciate most is how easy it is to use—even if you’re new to email marketing, the drag-and-drop editor and intuitive dashboard make creating campaigns simple and quick. The deliverability is excellent, so my emails consistently reach inboxes instead of spam folders. Review collected by and hosted on G2.com.

While Constant Contact has been around for a long time, my experience wasn’t great. The biggest issue for me was the pricing—it feels expensive compared to competitors, especially as your contact list grows. Features like automation and segmentation are pretty basic, and you end up paying a premium for things that other platforms include by default. Review collected by and hosted on G2.com.

I really like the social media posting feature because it saves time and keeps everything organized in one place. Being able to schedule and manage posts across multiple platforms helps maintain a consistent presence without needing separate tools. The email platform is also excellent, with intuitive design options and dependable performance that make it easy to create professional and engaging campaigns. Review collected by and hosted on G2.com.

I miss the X integration, as it was a useful feature for managing social content. Since the last update, the platform also seems to take a little longer to load. I would like to see an easier way to save custom email templates instead of having to copy and paste designs. The email list management tools could be more flexible as well. Overall, the platform could benefit from being slightly more streamlined while still offering more options for advanced users. Review collected by and hosted on G2.com.

I like how easy Constant Contact makes it to design professional, on-brand emails without needing a designer. The templates are flexible, the drag-and-drop editor is intuitive, and the ability to segment lists helps us tailor communication to buyers, sellers, and investors. It’s also great having automation and reporting tools all in one place perfect for keeping our marketing consistent and measurable. Review collected by and hosted on G2.com.

The only downside is that some of the automation features feel a bit limited compared to newer marketing platforms, and the pricing can get high as your contact list grows. I also wish text message campaigns and advanced integrations were more seamless. Overall, though, the reliability and ease of use still make it worth it. Review collected by and hosted on G2.com.

Constant Contact is a reliable and cost-effective solution for email marketing, especially for small to mid-sized organizations like Visit Lufkin. The platform offers strong performance in campaign tracking, list segmentation, and scheduled sends. We use it weekly for promoting events and updates, and it consistently delivers strong engagement rates. The templates are clean, and the analytics help guide our outreach strategy effectively. Review collected by and hosted on G2.com.

The platform could benefit from a more streamlined user experience. For example, uploading images often requires navigating through multiple windows instead of using a simple drag-and-drop interface. This slows down content creation—especially when you're managing frequent event promotions. Multi-step tasks like editing or image replacement can feel clunky and time-consuming, which adds up over time. Review collected by and hosted on G2.com.

We’ve been using Constant Contact for our email marketing, and it’s been an excellent experience from start to finish. The platform is intuitive and easy to use — even for team members who aren’t tech experts. Creating professional, mobile-friendly campaigns is quick, and the analytics give us clear insights into how each message performs.

The automation tools have helped us save time while maintaining consistent communication with our audience, and the contact management system keeps everything organized and efficient. Customer support is also outstanding — responsive, knowledgeable, and genuinely helpful whenever we’ve had questions.

Constant Contact has made a real difference in our marketing efforts, helping us stay connected, build engagement, and grow our reach. Highly recommend it to any business looking for a reliable and powerful email marketing solution! Review collected by and hosted on G2.com.

Nothing. I'm very happy with Constant Contact. Review collected by and hosted on G2.com.

Constant Contact is user friendly, and easy to use for clients of all skill levels. The Customer Support tab always answers my questions and helps me figure out issues before they're even a problem. There are so many different features too, with automations and landing page options. It doesn't just hold all your email contacts, you can really optimize how you reach your database. Review collected by and hosted on G2.com.

Constant Contact isn't always the easiest to integrate into your other systems, as it's not the top selection on common accounts. It also doesn't always send through firewalls or even reach our audience. It just has small limitations in email design too that make it look a little rudimentary. Review collected by and hosted on G2.com.

This is a convenient all-in-one solution that we rely on for both email and social media management. Having everything organized in a single place makes it much easier to keep track of our plans and activities. It was implemented seamlessly into our current use and was easy to integrate into our workflow. It has become a tool we are using on a daily basis to ensure that our campaigns are working and that our customers are satisfied. Review collected by and hosted on G2.com.

When the latest update came out it made the calendar feature a little hard to utilize. But, they did allow users to go back to the older mode. Review collected by and hosted on G2.com.

I use Constant Contact for sending emails and SMS messages. I like the ease of the email setups; it makes setting up new emails very easy. I also appreciate how simple it is to add a new list or segment of emails into the system. Every time it works like a breeze! The initial setup was very easy too; we just had to upload our mailing list and we were off! The price point and ease of setup were reasons we switched from Klaviyo. Review collected by and hosted on G2.com.

I think the email creative elements could be better. They are a bit blocky and don't lend themselves to creativity. I think more of a creative bank of elements as well as maybe allowing AI generative elements would be great. Review collected by and hosted on G2.com.

I’ve used Constant Contact on and off over the years. The basic email builder and list management are fairly straightforward for a non-technical user, and it’s easy enough to import contacts and send simple newsletters. Whatever positives exist in the product, though, have been completely overshadowed by how the company handled us during a medical crisis. Review collected by and hosted on G2.com.

When my husband (the account holder) had a major medical emergency in early May and spent over a month in the ICU, Constant Contact’s handling of our account was appalling. Once I was able to get to his subscriptions, I contacted Billing, provided documentation of his hospitalization, and requested a refund for charges incurred while he was incapacitated and unable to manage online services. We were told in May that the request was “under review.”

Since then, we’ve followed up repeatedly — on September 8, September 24, October 7, October 27, and December 6. As of today, we still have no clear decision and no refund. The clear message is that they will keep charging a card even when a customer is in intensive care and cannot reasonably cancel. The lack of empathy, transparency, and follow-through from Billing and Support has completely destroyed any trust I had in this vendor. Review collected by and hosted on G2.com.