Constant Contact Reviews & Product Details

A huge point for me was the ability to import a target customer list and send the email directly from Constant Contact. I like how easy is to create an email. The building tools are pretty self-explanatory. Cost is worth it's value, especially since it is based on how many people you send it to. I love how when I load a pic it fits it into the box all nice for me (weird little thing, but a huge problem for me in the past). I like prebuilt templates that they offer. I generally don't 100% use them, but they help me get ideas for layouts. I appreciate them making templates based on holidays that are coming up. They have good ROI information on emails sent and downloadable lists on opens and click-throughs as well. Also like the fact that I can send myself test emails of what I am creating. It helps show me if an email is likely to go into spam. I have done tests that showed it go into spam, changed a few things in the subject line, and then the email came through fine. Review collected by and hosted on G2.com.

Adding video capabilities would be nice. My biggest issue I have had is one that I wish Constant Contact in general communicates with their clients. We have a large database that I pull customers from (vehicles sold and vehicles serviced), thousands per month. We usually target pretty specifically for emails, but for Black Friday decided to go wider (obviously). I made the email and scheduled to go out at a strategic time. I go in and find that it didn't send to all. Get support on the line and they say they have to verify and ask all kinds of questions to make sure these are our customers and not a bought list. Even after that, the rest of the emails were staggered in a 48 hour period. A Black Friday email is obviously a very time-sensitive advertisement and some people weren't getting the email until the last day of the event. All managers continue to recall that issue to this day. Just a heads up would have solved it (I would have done those questions earlier if I had known). Review collected by and hosted on G2.com.

There are many great attributes. To start the emails look much better when opened versus just text. This causes more engagement. The analytics are extremely beneficial. Constant Contact saves time by re-sending to those who did not open the email. You can now track a heat map to see where people clicked on most in the email. Constant Contact is always evolving and adding great features. I could not live without them and I have tried many systems. Review collected by and hosted on G2.com.

I have been using Constant Contact for several years. They have accomplished my needs and then gone even further with their added features such as social media ads and posts as well as websites. if I had something I disliked, I would mention it. Review collected by and hosted on G2.com.

constant contact have simple interface and fantastic customer support teams to assist you,this takes care of the communications you have added for whether you have inserted large email collection or try to import contact list from other email clients. I really like the informative analysis available with the report function. When you upload massive email accounts, a supervisor will contact you to insure that you do not abuse emails. and that is really great for filter out email lists. Review collected by and hosted on G2.com.

The only drawback I found in my time period has been the lack of feature to store promotional emails without any of the upgrade option. Review collected by and hosted on G2.com.

i love the fact that they already have pre saved templates for me to choose from. The editing portion is extremely easy and straight forward, and it is very easy to understand. I also love the fact that i can upload my own template and create buttons for customers to click. Review collected by and hosted on G2.com.

Something I do not like about constant contact is the fact that I am not able to edit it on my mac laptop. The software is not very user friendly from an IOS perspective. Another thing I do not like very much is the fact that they do not have a lot of background options for the templates that we tend to use. Review collected by and hosted on G2.com.

Constant Contact has been my go-to source for email marketing for years. I have watched the site evolve over time and am pleased with the new design and features. I can do anything I need to for my communications clients - set up a payment button, distribute newsletters and announcements, run a social campaign, and more. I like how customizable the emails are and it never takes me more than 30 minutes to setup a whole campaign. The new update just released a month or so ago allows extra features and a more modern streamlined design, which I appreciate. Overall, I will always rely on Constant Contact to complete my clients' marketing needs. Review collected by and hosted on G2.com.

My only qualm is that I wish the update would have allowed the copying of old emails, as I usually just copy old emails to do new ones. But, it also gave me the opportunity to set up a new template that I can use for the updated marketing designs. Review collected by and hosted on G2.com.

I like how simple the interface is. This is an excellent tool for someone who wants to just sent basic emails out and isn't going to get frustrated by having a lack of control over the design or what they can or can't add to an email. It's a very good choice for someone who's just starting with email systems. The contact organizer is also simple to use and intuitive. Their help line has also been very useful and easy to reach in the past. I've yet to run into an issue they couldn't resolve quickly. Review collected by and hosted on G2.com.

The design part is very basic. If you are someone who wants complete control over what your emails look like or want to have fancy looking emails or have a very specific look in mind, chances are good that Constant Contact's interface won't let you make that happen. In general it's not as robust as some other email services I've worked with before, but you're not paying that much for it in comparison and it does get the job done. Review collected by and hosted on G2.com.

I like Constant Contact's easy to use UI, as it feels like anyone can create a great newsletter or marketing email without the need for special skills or a degree. It has been super useful in keeping in touch with our clients. Review collected by and hosted on G2.com.

I dislike that there is no translation feature for sending out newsletters in multiple languages. A bit of a niche issue, but would be helpful if that existed. I also find that formatting can be tough at times, but only in certain cases. Review collected by and hosted on G2.com.

I like it's ability to save all of my contacts in one place, and create emails and events to send out to my contacts. I like how I can track event registrations . Review collected by and hosted on G2.com.

It's not super user friendly. It's very outdated. The emails look ancient. I have to design my emails in Canva and then import them into Constant Contact as an image in my email blast rather than creating it in Constant Contact because if I were to create my emails in Constant Contact they would look ridiculous. And the app sucks -- you cannot do as much on the app as you can on the desktop site. So when I am needing to look up an event I have to sign into the desktop site from my phone or computer, I can't just simply open the app and see the details. Also, most of the emails that I sent out via Constant Contact goes to peoples junk folders so they don't even see my email. It's very frustrating. Review collected by and hosted on G2.com.

easy to use, and you can do many things with it to make it look like your branding, your colours etc. I also like how the sign up form integrates nicely with Wordpress websites, so you can turn on a pop up on your website. It integrates nicely with wordpress. Review collected by and hosted on G2.com.

That they removed the Google Analytics tracking which use to be a great feature 2 years ago. Hopefully they will bring this feature back because this is now a manual process if you want to track links clicked in your email marketing back to your website and Google Analytics tracking. Review collected by and hosted on G2.com.

Constant Contact lives up to its name because it has made it easy for us to stay in constant contact with certain customers and prospects. It has excellent features and does an efficient job in terms of email marketing, its interface is quite intuitive, easy to handle, has newsletter designs and email templates and various automations that lighten the work. Review collected by and hosted on G2.com.

It is more expensive if you have a large number of contacts. The few times that we have had small technical failures we have been able to count on the help of the support service. Review collected by and hosted on G2.com.

Constant Contact is really easy to use for someone who does not have any experience with email marketing. Review collected by and hosted on G2.com.

Constant Contact lacks features to make emails look polished and really professional. They look very basic and old school in my opinion. Their branding is also extremely visible on all the emails. Review collected by and hosted on G2.com.

Its easy to use for a beginner, but very limited. I like that you can a/b test and keep separate lists for different contact groups. Review collected by and hosted on G2.com.

It is so hard to create a great looking email in this software, especially since they upgraded it and now do not allow you to edit on the HTML level. Seems like reducing the functions was the wrong direction to go. They also stopped supporting our template and gave us no notice so we were scrambling to complete our marketing campaign on time. We even paid to have them design a template for us and it was terrible, I have not seen good templates from them on several accounts. Review collected by and hosted on G2.com.

It has meant a lot to my work because I have had A/B testing with a positive result. The support responds immediately, there is no delay in each of their responses. It has helped me to establish significant email marketing criteria. The interface has very well defined and understandable tools. Review collected by and hosted on G2.com.

The price is something that varies according to the subscription of the same, sometimes there may be increase in the monthly payments according to the ability and the description of the plans, all this without notice. Review collected by and hosted on G2.com.

I really like the Constant Contact in a way because this becomes really simple to create newsletters & email templates for me , With less than about minute, I generally organize an email marketing campaign for our clients and for our organizational needs Besides that, promotional emails could be arranged effectively with different categories and specific parts of the organization which is great feature for organization emails . To just get used this platform It didn't take a lot of preparation and learning curve's for our team . The analysis is useful and clear. The user experience is of the absolute highest class and is much better than that of service stations with opponents. Review collected by and hosted on G2.com.

I hope there would be a some few designs for editing. Often in the look of it's newsletters I really want to be much more flexible. We still face problems with email which keep on getting spammed or delayed too much. I realize that e-mail providers may have been an issue with their servers. It will also be good to transform a list of campaigns into someone else's, Review collected by and hosted on G2.com.

I like it because it is easy to use and excellent for managing emails, the dashboard is really simple, however it is practical to use, its manageability is flexible and all in one place, it has no comparison with other tools, this for me is the better, I love it, it's a great tool. Review collected by and hosted on G2.com.

The only thing is that sometimes the navigation is difficult for me, I think it could be better, but it is nothing serious, I also hope that the background colors improve a little, it seems old-fashioned, I wish it was more modern. Review collected by and hosted on G2.com.