# Zuper Reviews **Vendor:** Zuper **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 152 ## About Zuper Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. ## Zuper Pros & Cons **What users like:** - Users praise Zuper's **exceptional customer support** , highlighting their responsiveness and commitment to meeting business needs. (22 reviews) - Users appreciate the **customization options** in Zuper, enabling tailored solutions for efficient field management and coordination. (14 reviews) - Users love the **ease of use** of Zuper, finding it simplifies operations and enhances efficiency effortlessly. (12 reviews) - Users value the **seamless integrations** of Zuper, enhancing efficiency and providing a comprehensive view of operations. (10 reviews) - Users appreciate the **easy scheduling** of Zuper, streamlining field service operations and enhancing customer experience. (9 reviews) - Tracking Efficiency (7 reviews) - Users find Zuper to be incredibly **user-friendly** , enhancing their daily operations with ease and customization. (7 reviews) - Real-Time Data (6 reviews) - Time Management (6 reviews) - Data Management (5 reviews) **What users dislike:** - Users report that **improvement is needed** due to bugs and difficulties with parts integration and time entry customization. (7 reviews) - Users report a **long learning curve** for first-time users, making initial navigation challenging and frustrating. (7 reviews) - Users experience **customization difficulties** with Zuper, finding the process complex and requiring additional support for setup. (4 reviews) - Users face **feature limitations** with Zuper, necessitating reliance on bespoke solutions and complicating integration processes. (4 reviews) - Users experience **slow performance** with Zuper, particularly in the mobile app and while navigating features. (4 reviews) - Users report **technical issues** such as bugs and limited functionalities that hinder their overall experience with Zuper. (4 reviews) - Delays (2 reviews) - Email Issues (2 reviews) - Setup Difficulties (2 reviews) - Connectivity Issues (1 reviews) ## Zuper Discussions - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment - [View Zuper pricing details and edition comparison](https://www.g2.com/products/zuper/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A25%3A25+-0500&secure%5Bsession_id%5D=3ad50393-f5c7-4b17-a66d-72b0a84b9cbd&secure%5Btoken%5D=fa808fdfbc1dacc550a9a5b26c9d6a817d33cb235ec0c644fa918dc17b77e217&format=llm_user) ## Zuper Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [ClickSend](https://www.g2.com/products/clicksend-clicksend/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Clyr](https://www.g2.com/products/clyr/reviews) - [Dialpad AI-Powered Customer Communications Platform](https://www.g2.com/products/dialpad-ai-powered-customer-communications-platform/reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gupshup](https://www.g2.com/products/gupshup/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [iPaaS.com](https://www.g2.com/products/ipaas-com/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Sakari](https://www.g2.com/products/sakari/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Unifonic](https://www.g2.com/products/unifonic/reviews) - [Wisetack](https://www.g2.com/products/wisetack/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) ## Zuper Features **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Zuper Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (348 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)