Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. CRM integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls.
To qualify as an outbound call tracking solution, a product must:
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SalesLoft is the leading sales engagement platform, helping sales organizations deliver a better sales experience for their customers. More than 2,000 customers use the company’s category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including IBM, MuleSoft, Square, WeWork, and Zoom. Headquartered in Atlanta, SalesLoft has additional offices in San Francisco, New York City, London, and Guadalajara. SalesLoft has more than 400 employees and was recognized as the #1 best place to work in Atlanta for the second year in a row. The company was also named the 7th Fastest-Growing Technology Company in North America by Deloitte and recently hailed by The New York Times as a start-up that ‘may be the next unicorn… on a path to a $1B valuation.’ For more information on SalesLoft and how to deliver a better sales experience, visit http://www.salesloft.com.
Outreach, the system of action for sales teams, delivers performance and insights that result in higher velocity and more efficient selling. By automating and prioritizing all customer touch points throughout the sales process, Outreach triples the productivity of sales teams, and empowers them to drive more pipeline, book more meetings and exceed revenue goals. Outreach places actionable data intelligence at the fingertips of sales reps through a single, integrated view of all prospect-related information. Thousands of customers rely on Outreach to transform the sales process, drive collaboration between sales and marketing, and deliver higher revenue per sales rep.
InsideSales.com Predictive Playbooks is built for SDRs and AEs who want to build closeable pipeline fast! Predictive Playbooks does this by helping salespeople get a hold of more of the right people. InsideSales.com uses their proven A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way. A.I. that makes sense. Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help you build pipeline quickly. Wanna know which phone number or email address for a prospect is best based on others who have tried before? Wanna know the best time to call or email based on the experience of others? Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition. Cadence engine for all. A team of 10 or 10,000? No problem? Global team? No Problem. International calls? No problem. Legacy email server but still wanna use send tracked email? No Problem. Predictive Playbooks works side-by-side with your CRM and conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside your CRM ... wherever your reps work.
The information shared via telephone conversations with clients and prospects is one of the most valuable assets that a company can leverage. To accommodate the growing need for sales team visibility, Gryphon developed a Sales and Marketing Effectiveness System, which provides sales managers actionable insights into the phone-based activities of reps from any phone, anywhere through a single pane of glass.
VanillaSoft, the industry’s most successful sales engagement platform, helps sales development teams engage over 15,000,000 contacts every month. Used standalone, or in combination with existing traditional CRM systems, VanillaSoft empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified sales opportunities. Globally, thousands of users employ VanillaSoft’s queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity and revenue-per-rep. VanillaSoft is a privately held company based in Plano, Texas, USA. To learn more, visit www.vanillasoft.com.
#1 Sales Engagement Platform for Salesforce & Gmail Users. Groove helps managers, reps, and operations sell smarter and increase revenue by as much as 25%. Our solution empowers the entire sales organization to plan and execute personalized outreach at scale with targeted campaigns, engage top accounts with smart account based sales features, and drive productivity using actionable analytics. We power 40,000+ sales reps from leading companies like Google, Prezi, Slack, HotSchedules, and many more. Features include: ✔ Two-way integration between Salesforce, Gmail and Google Calendar ✔ Email open, click tracking & send later ✔ Create, edit & enrich any SFDC object ✔ Automated email sequencing TWO-WAY SALESFORCE INTEGRATION: Keep your Salesforce records current without leaving your Gmail account and Google Calendar. Quickly update records and log call notes right from the Groove sidebar. GMAIL & GOOGLE CALENDAR SYNC: Gmail and Google Calendar Integration for Salesforce made easy. With Groove's automatic sync, reps save time by eliminating manual data entry, and you never have to wonder if your Salesforce records are up-to-date. IT'S EASY, INTUITIVE, AND FAST: An intuitive interface combined with a Gmail sidebar and mobile add-on means you don’t have to change the way you work — Groove fits into your natural workflow. VIEW SALESFORCE RECORDS: Always have the account info you need -- right alongside your Gmail and Google Calendar. View and update opportunities and cases, and even create new leads, contacts, and accounts right from the Groove sidebar. CONFIGURABLE VIEW: Every team works differently. Customize which Salesforce fields and objects display in the Groove sidebar for each team within your sales organization. TRUSTED BY THE BEST: Highest rated Gmail and Google Calendar integration for Salesforce on the AppExchange and G2Crowd. Trusted by 40,000+ sales reps from leading companies like Google, Prezi, Slack and HotSchedules.
RingDNA is the leading end-to-end sales engagement platform that combines enterprise-grade telephony with conversation intelligence for teams using Salesforce. RingDNA helps teams engage with prospects and customers in the right way, at the right time, with the right context. Sales, support, and customer success teams use ringDNA to dramatically increase productivity, engage in smarter conversations, gain predictive insights, and coach reps to success faster than ever before. RingDNA’s many amazing customers include Hewlett Packard Enterprise, Twilio, and SAP Concur.
PhoneBurner is a Power Dialer and Sales Accelleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by automating time-consuming processes and post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 contacts per hour - No connection delays. Period. - Nothing to install. Start dialing in minutes. - Drop voicemails in one click (no waiting for the beep) - Send one click emails based on all resutls - Track email opens, link clicks, & attachment views - Manage, tag, categorize, sort leads with ease - Custom disposition sets automate pipeline management - Record calls - Transfer calls - Get advanced reporting and agent analytics - Dial from local area codes with Local ID - Retarget leads with ads around the web, Facebook, and Twitter - Automatically and intelligently distribute leads to your team Use our included CRM or integrate with Salesforce, Hubspot, Zapier, or custom integrations through our API.
If you’re building a team with ambitious targets, then we believe you need tools designed especially for the way they work to improve performance. Jiminny is the first communications platform built for inside sales and success teams. Our platform brings together a web conference, dialer and SMS tool, each built in a way that allows you to develop the skills of your team, improve productivity and collaborate as a business so you can generate more revenue across the customer lifecycle. By leading with communication, we capture every interaction across the buyer and customer lifecycle to give you the highest visibility of performance. Our platform automates with your CRM to show you powerful insights on where to coach for the highest impact, whilst saving your team hours of time on the routine admin tasks. It’s the perfect platform if you’re looking to improve team performance and help them work smart. Get ready to give your team something they’ll love.
Unleash the Power of Professional Conversations. Truly is the all-in-one enterprise voice platform bringing rep productivity, global telephony, and realtime conversation intelligence together with one tool. Organizations use Truly to clean up their voice stack. Get more conversations and cleaner data for your team while saving on cost. As the only inbound and outbound voice solution, Sales and IT leaders alike love using Truly. Truly works everywhere, captures all your call data, and maximizes conversation quality with minimal support required.
ToutApp is the leading provider of sales software that helps sales teams streamline communications to close more deals. ToutApp’s robust email tracking, templates and analytics help sales teams increase overall engagement throughout the sales process. Founded in 2011, ToutApp has more than 90,000 salespeople using its platform.
Tellwise is the most integrated, real time communication experience for you and your customers and prospects. Rather than send emails and waiting for them to respond or answer the phone, Tellwise creates a realtime collaboration for each email that you send. You can tell when customers are online and instant message and do live slide sharing instantly. Tellwise brings together the most important capabilities when communicating with your customers into a single cost effective platform.
Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • Outbound Cloud Dialing • Inbound Call Handling • Automated Lead Nurturing • Real-Time Dashboard and Reporting
At ConnectAndSell we believe that when it comes to B2B sales, conversations matter. We are dedicated to bringing back the world’s best sales tool — the telephone — and coupling it with the power of our patented sales-acceleration platform, which frees each sales representative to focus solely on having those all-important conversations with decision makers. Since 2007, ConnectAndSell has helped thousands of B2B companies, ranging from small startups to large enterprises, boost their sales pipelines as much as 5–8x. We’ve made hundreds of millions of dials on behalf of our customers, resulting in more than three million sales conversations. It’s true that ConnectAndSell can free your reps from dialing, but we aren’t selling just another auto-dialer. Our cloud-based technology and global network of highly trained agents relieve B2B reps of the tedious, time-consuming, and frustrating work of navigating through gatekeepers, interactive voice response systems, phone trees, and voicemail. Because decision makers are hard to reach on the phone, most reps will give up after a few dial attempts. What we do at ConnectAndSell is get the decision makers on the phone for them. ConnectAndSell agents never speak to your prospect. Once the prospect says “Hello, George Smith here,” your rep is injected into the conversation in 1/5 of a second. ConnectAndSell allows reps to talk to more decision makers in 90 minutes than they would in a week or more of conventional dialing. When a rep is ready to have a sales conversation, all they have to do is press “Go,” wait two to three minutes, and then start talking to a decision maker. Reps can be 100% focused on selling, since CRM data entry and follow-up scheduling is fully automated with ConnectAndSell. Productivity skyrockets because reps never miss making referral and follow-up calls and, using ConnectAndSell’s teleprompter capability, they know exactly what to say during follow-up conversations. And with ConnectAndSell, managers can receive “just in time” alerts to monitor sales reps’ calling efforts, allowing for early coaching before resources are wasted on bad lists, ineffective messaging, or gaps in rep skills.
Close is a sales productivity platform built to help you close more deals. With built-in calling, SMS, and email—your team can communicate with prospects and customers all in one place. It’s an “all-in-one” platform which you can use standalone without needing any other sales emails tools or calling products. Close is cloud-based, affordable, easy to learn and comes with straight-forward pricing, which makes it the perfect fit for small and midsize businesses. Plans start at $65/user/month. Close is designed with the goal of making sales people as efficient as possible. Make and receive calls with just 1-click. All calls are logged automatically (no manual data entry!). Lead activity information pops up as soon as the phone rings so the data you need is always at your fingertips! Looking at scalability? With bulk email automation tools and cold calling features like the power and predictive dialer, you can reach large lead lists quickly and perform high volume sales in Close. The software also provides sales teams with a visual representation of ongoing sales processes. Primary features include lead management, global calling management, 2-way email sync, and reporting. Other features include a built-in text messaging feature, sales pipeline view, email marketing tools, and predictive dialing. The software has an open API and offers integration with 50+ applications including Zapier, Zendesk, and Wufoo. Support is offered via email, phone, online FAQ documentation, and a self-service knowledge base.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. Our native architecture preserves data integrity across the cloud, never storing credentials or extracting sensitive information out of Salesforce or Microsoft's secure ecosystems. We are an engineering firm at our core. We build technology solutions that unlock intelligence, boost efficiency, maintain security across CRM and humanize the customer experience. We are problem-solvers, focused on building software & telephony capabilities that improve enterprise communications and accelerate sales.
FrontSpin is the leading-edge sales communication software and power dialer. Their platform and power dialer implements your playbooks across all touchpoints, helping you engage with up to 3x more prospects and customers in less time, closing more deals and accelerating sales.
CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their inbound and outbound campaigns. Quick to install, it lets you make and receive calls directly in your browser within minutes of creating an account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to manage your queue and reschedule calls automatically. Choose a phone number from over 60 countries. Save money with competitive international connection rates and free minutes in every plan. Monitor your projects in real-time with daily dashboards, live listening, call recording and advanced reporting.
Enterprise phone service. Intelligent CRM integration. Powerful sales dialer. Level up your sales process with one-click PowerCall dialing, voicemail drops, automatic call logging, lifetime call recordings, and intuitive sales metrics, all integrated with your CRM. Boost your lead connect rate by 500% with automatic local presence dialing. Start making local or international sales calls in minutes with Kixie.
PersistIQ makes your outbound sales more effective. Launch personalized campaigns with multiple touchpoints in minutes to get more conversations started from your cold leads. Eliminate common mistakes that plague outbound sales; leads falling through the cracks, misformatted emails, crossed lines of communication, forgetting to follow up, or getting the dreaded reply, “You reached out last week and we already scheduled a demo… #fail!” PersistiIQ’s powerful platform integrates into your existing workflow, CRM, and marketing automation systems. Personalization is key in selling and automation is key in productivity. PersistIQ lets you do both.
ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity from 10% to 800%. Our Intelligent Sales Acceleration platform gives sales, lead generation, and marketing teams powerful tools to identify the right prospects, obtain accurate contact data, and enable accelerated communication using our sales connectivity optimization and lead nurturing solutions. Beware; one size does not fit all! Successful business lead generation programs require different sales acceleration tools for different sales roles - our platform provides all of them. Engage leads systematically across multiple communication modes and increase velocity at the top of the funnel while implementing your strategy at scale. TruCadence® does this and more, unlike any other sales cadence solution on the market. The patented cloud-based technology is built on the Adaptilytics® predictive intelligence engine, which identifies and prioritizes prospect lists ensuring your best sales leads are contacted first. Adaptilytics self-learns by analyzing more than 5 billion data points. For sales teams that want to enrich and improve CRM database ‘on-the-fly’, our Data Genie® delivers accurate contact data and intelligence from third party data sources directly to your CRM system.
InsideSales.com Predictive PowerDialer is an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales. The application uses predictive models to make recommendations on the next best prospect and best contact method. In addition to advanced list prioritization, PowerDialer provides single-click dialing, pre-recorded voice messaging, email, inbound call routing, etc. Users can gain insight into what works and what doesn’t by analyzing detailed call reports and capturing activities to the CRM automatically. LocalPresence displays a local number to the user's prospects, which the vendor says can increase contact rates by up to 38% using phone numbers local to virtually every North American and European metropolitan area. According to the vendor, quantity of dials is important, but not as important as having more conversations that lead to qualified opportunities. ImmediateResponse automatically places new incoming leads at the top of sales reps' lists, so that they can respond immediately to hot opportunities. The vendor says customers find that a lead called within five minutes of requesting information is over 10x more likely to answer, and is 4x more likely to qualify.
Built entirely from the ground up on Google Cloud Platform, Dialpad’s business communications platform provides unmatched mobility, flexibility, and security to more than 50,000 of the world’s most innovative businesses. It’s suite of tools, including UberConference, Call Center, Dialpad and VoiceAI integrate seamlessly with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.
Call Box is the leading provider of phone call tracking solutions. The company's innovative software empowers over 100,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads. Call Box operates a proprietary network of over 75,000 human call reviewers who score phone calls to quickly discover everything that happened and identify important opportunities. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Home Services and Multi-Family industries.
JustCall is a cloud phone system that integrates with your CRM or Helpdesk. Make, receive and log all your phone calls and texts directly from your CRM/Helpdesk dashboard. JustCall automatically logs: -Outgoing calls -Incoming calls -Missed Calls with call back link -Voicemail recordings with call back link -Text messages JustCall also works great as a call center solution for support teams. Using different call distribution settings, you will never miss a customer support call ever. Give easy way to your customers to reach to relevant departments, allow them to remain in queue while waiting for an agent to come on the call or even given them an option to leave voicemails. Apart from basic contact center software solution, JustCall also provides other useful tools like Bulk SMS Campaigns, SMS Bots, Auto Dialer, Predictive Dialer, Dynamic Number Insertion etc. JustCall integrates with over 20 popular CRMs & Helpdesks.
Fileboard is a sales engagement and smart outreach platform that shortens your sales cycle with tools for productivity and customer insight. Our AI-enabled features allow sales teams to see key engagement metrics in real time, know exactly when to follow up, and identify who is most likely to respond. With pre-built and proven workflows, a suite of sales productivity tools, and an award winning salesforce integration, Fileboard makes your process more efficient without breaking your existing one. Our suite of features are made to accommodate your team’s different roles and increase efficiency throughout your process. Join customers like Oracle, NBC, and hundreds more satisfied sales professionals who have seen their sales volume and account size increase with Fileboard.
Freshsales is a sales CRM software by Freshworks that makes it easy for businesses of all sizes to attract, manage, close, and nurture their leads. With a highly intuitive UI and a powerful feature set including built-in phone and email, AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customizable visual reports and dashboards, Freshsales gives businesses everything they need to manage and scale their sales without having to juggle multiple tools. Freshsales is GDPR compliant and has several GDPR specific features and enhancements. The Freshsales marketplace currently hosts over 75 apps that can be seamlessly integrated with it to enhance productivity. Some of the key features in Freshsales include: Built-in phone and email Two-way Email Sync AI-based lead scoring Workflow automation Visual sales pipeline iOS and Android Apps The built-in email with two-way email sync ensures that sales reps never have to leave the CRM to access their email inbox. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can also create personalized sales campaigns using email templates. Insightful email metrics helps users understand which emails are performing well and which aren’t. Freshsales comes with a built-in phone powered by Freshcaller which enables direct calling with a simple click on a contact’s phone number. Users can set up buy local numbers, enable call recording, and set up IVRs in a matter of minutes. Users can also add notes, schedule tasks, as well as make appointments. The 360-degree view gives users in-depth customer insights on prospects allow users to plan relevant conversations and keep track of touchpoints using the activity timeline. Freshsales collects data and segments activities based on a contact’s behavior. Users can get perspective on leads with advanced lead scoring, and prioritize important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. The drag and drop navigation enables users to move deals across the sales pipeline into any stage. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.
LiveHive’s single, unified sales acceleration platform delivers advanced automation and deep buyer-based engagement analytics to give sales reps insights to advance sales opportunities and arm sales managers with visibility into team behavior, processes, and opportunities at every stage of the sales cycle. Using LiveHive’s sales acceleration platform, businesses are tripling sales rep productivity, increasing conversion rates by 36% and speeding quality connects up to 4x to lower their cost of sale and generate higher growth for the business.
Inside Sales Box is an all-in-one inside sales software to help businesses - big and small - manage, accelerate and engage their sales processes. Built by inside sales domain experts for inside sales teams, Inside Sales Box helps you engage with your prospects across the entire marketing and sales. It is built upon multimedia, advanced analytics, personalization, and gamification, to support high performance sales teams deliver predictable revenue, month after month.
Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.
Voiptime Cloud call center is a versatile automated calling software for sales & marketing departments and call centers. Our software is designed to keep your agents fully engaged and help your sales managers facilitate better results. You will be able to triple the number of outbound calls and reduce manual work. Increase the productivity of your team and watch your business grow! Key features of Voiptime Cloud software: 1) Built-in CRM - manage leads using comprehensive CRM, check their interaction history and listen to call records in one interface. You can easily organize lead distribution between sales reps or call center agents. Just create a project in built-in CRM and assign the reps who can work with it. 2) Call campaign management - create and monitor the progress of multiple call campaigns. Maximize the talk time with auto answering machine detection. 3) Multiple dialing modes - choose the dialing mode that suits your business needs the best (Preview, Power or Predictive dialer). Set up flexible redialing rules to increase connectivity. 4) Internal and external call transfers - easily transfer the call to another user or external phone number.ACD and intelligent routing of inbound calls - increase customer satisfaction by connecting customers with their personal managers. 5) Agent status monitoring - helps to track the current statuses of the whole team and to understand who is ready for call processing. 6) Team management - create agent teams and distribute tasks (inbound and outbound call campaigns) between them. Prioritize tasks for better productivity and handling the additional call volume. 7) Real-time and historical reporting - allows monitoring of both sales and call center performance indicators as well as call volume. 8) API integration and webhooks - capture leads from the website, dial them ASAP and transfer data between Voiptime Cloud and your business system. Benefits of Voiptime Cloud software: - Quick launching. You don't need IT-staff for call center deploying or complicated integrations with IP telephony and CRM. All you need for starting calling is a PC and internet connection. - All-in-one solution - autodialer, call campaigns for multiple users, intelligent routing of incoming calls, call recording, lead management, follow-ups, tasks scheduling, detailed reporting, WebRTC phone etc. - Customization - your client card could be configured differently for different projects. Create as many custom fields as you need. - Transparent pricing - you don't need to pay for setup, activation of outbound channels. Always get what you are paying for. - Reliability and total security - all your data are encrypted and saved in a certified data center, telephony is also protected by firewalls. We guarantee 99.5% uptime. - Professional support - our support team is always ready to help you. We also provide additional guides and knowledge base for you to start working with our software effectively. - Scalability - add or remove agents when you need it.
FREE 7 day 5 seat FREE TRIAL - Easy inbound/outbound CRM Dialiranng system that allows an agent to dial up to 5 lines per available agent at the same time and take in bound calls. 3 way & transfer calls. Real time monitoring/coaching. Customizable Features Include: Caller ID, Agent Scripts, Dispositions, Data Fields, Call Recordings, Dialer reports, Prerecorded answering machine Message, Send Premade Emails, Record Calls & More. World class support NO CONTRACTS - NO HIDDEN FEES - NO SUPRISES http://tmaxdialer.com
Ring.io is a dialer platform for Salesforce and Zoho CRM that makes sales teams more productive. With click-to-call & power dialing modes, Ringio enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A simple interactive voice response (IVR) function lets you customize your call routing and answering for a rich customer experience.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.
Aspect Via cloud contact center platform is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
Our Predictive Dialer is custom built for outbound call centers. It can dial an unlimited amount of numbers simultaneously, and strategically funnel answered calls to agents according to priority, thereby quadrupling agent opportunities with quality leads. The Dialer is an automated predictive dialing platform, already utilized by call centers across the globe, and paves the way for agent productivity and success by avoiding busy signals, voicemails, disconnected lines, invalid numbers, and no-answers. We provide a zero-download software, eliminating the need for IT support to install or maintain. Every feature and system is easily configured. Our Dialer digests your leads and contacts and prioritizes them according to campaign needs, as well as validating phone numbers and time zones. From one hub, our Dialer provides all the information you might need, including call lists, contact information, and sales scripts. Using highly configurable campaigns, our software automatically dials your leads in a manner best suiting the needs of the marketing effort. Call multiple leads simultaneously and strategically, and only funnell live calls to agents and according to agent strengths and specialties. Calls are dialed and funnelled automatically, saving precious time. Call ratios are highly configurable -- no maximum number of simultaneous calls per agent. Our Dialer’s many features include time zone optimization, script-on-screen, scheduled and automated callbacks, click-to-call technology, lead popup, and more. And all you need is an internet connection to access the cloud-based management control center. Advanced Lead Status Management and Reports The Dialer manages agent workflow and displays the status of each lead. SMS Messaging Built-in SMS messaging allows agents to continue the conversation after the call has ended. Built-in Email Templates Send an email through our system customized to the message needed. Seamless Integration with most CRM Systems Integrate with Deskforce with leading CRMs and platforms, or create your own with our API. This is beneficial as you will gain an advantage by accessing and dialing your contacts from inside your own environment. Cloud Based Work from within our platform wherever you have an internet connection, with full security and encryption. Run Multiple, Simultaneous Campaigns Run many sales campaigns running at the same time from within our system. Script-On-Screen Provide on-point information about the lead and guide them through the sales process by outlining the sale script. Intelligent Lead Control Because Deskforce automatically determines the time zones of your leads, your agent can create rule-based logic to send emails and SMS’s to the lead before or after the call, at the appropriate time What’s the Bottom Line? With our Dialer you will boost productivity by quadrupling agent opportunities with quality leads. Avoid busy signals, voicemails, disconnected lines, invalid numbers, and no-answers. Our Dialer is used by call centers worldwide and is a proven, effective tool for agent success.
CallShaper provides a Cloud Based Hosted Dialer solution that blended dialing, various outbound dialing algorithms including predictive; multiple lines per agent, full recording with QA features such as Whisper& Barge, and Built-in Scorecards to increase the performance of agents, get the most out of lead sources, and improve bottom line.
Freespee is a real time conversation cloud for marketers that places every phone and text conversation into its digital context. Marketers use Freespee to monitor, manage and personalise the communication experience of every conversation taking place through their desktop web, mobile web and mobile apps. Used across the world by leading brands such as Allianz, Lloyds, eBay, Virgin, Marriott Hotels, Peugeot, scaling to millions of conversations every month across 50 countries. The company was founded by Swedish software engineers in 2009, headquartered in London (UK), with offices in Paris (France), Berlin (Germany), and Uppsala (Sweden).
Intelliverse's Sales Acceleration software dramatically increases sales results by delivering speed, accountability, efficiency and predictability to the sales process. By using data-driven insights & real-time analytics, Intelliverse’s sales acceleration technology empowers salespeople to sell smarter and faster— ultimately driving high performance sales teams that accelerate sales and grow revenue.