# QuickBooks Online Reviews
**Vendor:** Intuit  
**Category:** [Accounting Software](https://www.g2.com/categories/accounting)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 3,824
## About QuickBooks Online
Easy Online Accounting to Organize Your Finances in One Place. Run your entire business with the #1 small business cloud accounting solution!



## QuickBooks Online Pros & Cons
**What users like:**

- Users find QuickBooks Online to be **intuitive and user-friendly** , enabling seamless management of invoices and receipts. (222 reviews)
- Users value the **seamless integrations** of QuickBooks Online, enhancing collaboration and flexibility across various tools. (65 reviews)
- Users value the **cloud-based functionality** of QuickBooks Online, enhancing collaboration and integration with various tools. (64 reviews)
- Users value the **easy access** of QuickBooks Online, allowing seamless management from any device at any time. (63 reviews)
- Invoice Management (60 reviews)
- Reporting (58 reviews)
- Users find QuickBooks Online to be **intuitive and user-friendly** , making it easy to manage various tasks effectively. (57 reviews)
- Users appreciate the **user-friendly interface** of QuickBooks Online, enabling easy management of finances and documents. (56 reviews)
- Access (54 reviews)
- Easy Setup (50 reviews)

**What users dislike:**

- Users find the **missing features** in QuickBooks Online limit visibility and complicate usability for some tasks. (75 reviews)
- Users find QuickBooks Online to be **too expensive** , compounded by weak customer support and hidden charges during subscription. (66 reviews)
- Users are frustrated with the **poor customer support** , often finding representatives unhelpful and lacking product knowledge. (49 reviews)
- Users find that **high fees** for QuickBooks Online can add up, especially with additional features and add-ons. (46 reviews)
- Users face a significant **learning curve** with QuickBooks Online, often struggling to adapt from the desktop version. (44 reviews)
- Users find QuickBooks Online has **limited customization** , making it challenging to tailor the tool to specific needs. (43 reviews)
- Pricing Issues (31 reviews)
- Slow Performance (30 reviews)
- Syncing Issues (28 reviews)
- Not User-Friendly (26 reviews)

## QuickBooks Online Reviews
  ### 1. Basic Payroll Help, But Tax Support and Service Need Improvement

**Rating:** 1.0/5.0 stars

**Reviewed by:** Danielle W. | Human Resources, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about QuickBooks Online?**

It can be very useful for a small business that does not have a large staff or complex issues. It offers the basics in terms of payroll and bookkeeping.

**What do you dislike about QuickBooks Online?**

Tax issues are always an issue and are often not filed on a timely basis or they make the client responsible for filing taxes with little guidance. Customer service has a long wait time and issues are not resolved quickly.

**What problems is QuickBooks Online solving and how is that benefiting you?**

basic payroll and bookkeeping

  ### 2. All-in-One Tool with AI That Simplifies Bills and Invoicing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Faith K. | Accounts payable specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about QuickBooks Online?**

having an all in one tool and the ai feature help with paying bills and coding invoice. the pricing for a large business isnt bad.

**What do you dislike about QuickBooks Online?**

The new view makes it more difficult to find what you're looking for fast

**What problems is QuickBooks Online solving and how is that benefiting you?**

paperless ap

  ### 3. Not helpful. AI functionality so limited it is not much better than excel worksheet

**Rating:** 2.0/5.0 stars

**Reviewed by:** ADAM S. | Real Estate Sales and Investments | Adam Timothy Group | AT Real Estate Group LLC , Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2025

**What do you like best about QuickBooks Online?**

Nothing really. It does not work well for my business.

**What do you dislike about QuickBooks Online?**

The only thing that is OK is the sync with banks for transactions. But it becomes useless as the scanning of receipts is so incredibly useless. SO I have THOUSANDS of bank transactions and THOUSANDS of receipts. But VERY LIMITED matches.. The scanning and auto review of receipts is SHOCKINGLY bad. I would say that out of every 10 receipts I scan or send directly to the account email they give us is NOT categorized and labeled correctly. I have to manually update amount, date, and category even for repeat vendors and purchases. AI is immature at best.

**What problems is QuickBooks Online solving and how is that benefiting you?**

None

  ### 4. Easy to Use and Mostly Reliable

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jenna W. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about QuickBooks Online?**

It is pretty easy to use and mostly reliable.

**What do you dislike about QuickBooks Online?**

Sometimes it can be a bit confusing, not intuitive, and slow

**What problems is QuickBooks Online solving and how is that benefiting you?**

Quickbooks handle our bookkeeping and payment processing

  ### 5. Effortless Payroll and Collaborative Access

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex W. | Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 29, 2026

**What do you like best about QuickBooks Online?**

I love that QuickBooks Online makes it very easy to run payroll, even if it's just for one person. My favorite feature is having live access for both myself and my client to view the data anytime they want. The initial setup was pretty easy, which I appreciate.

**What do you dislike about QuickBooks Online?**

I feel like it would be nice to have recurring journal entries for things such as Prepaid Insurance, but maybe I just don't know how to use it.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online makes it easy to run payroll.

  ### 6. Effortless Accounting Experience with QBO

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tiffany O. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 30, 2025

**What do you like best about QuickBooks Online?**

QBO is easy to use, especially from an accountant perspective. Lots of integrations since it's the top cloud accounting software.

**What do you dislike about QuickBooks Online?**

Clients often find bank feeds confusing, which can lead to duplicate entries when they handle the work on their own. Additionally, QBO sometimes seems to compete with its accountant users for clients.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Cloud access so I can pull up my work from anywhere. Accountant login so I can access all my clients work from one location.

  ### 7. QuickBooks Online Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marsha J. | Client Services Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2025

**What do you like best about QuickBooks Online?**

My organization went with QuickBooks Online because we’re a mid-sized company and needed something that could give us real-time visibility into our financials. What I really like is how easy it is to use from anywhere—the cloud-based setup lets our HR and finance teams work together without worrying about version control. The dashboard gives a good overview of everything from payroll to expenses and outstanding invoices. I also find the bank feed connection and automation for recurring transactions super helpful—it saves us a lot of time on the manual stuff.

**What do you dislike about QuickBooks Online?**

What I don’t love about QuickBooks Online is that the reporting features—especially for financials and payroll—feel a bit limited. It would be great if we could filter reports by multiple fields at once, like department and project, without having to export everything to Excel. Also, as someone working in Canada, I’ve noticed the payroll features aren’t as flexible as the U.S. version. Things like making T4 adjustments or formatting ROEs could definitely be improved. It works, but there’s room for better support for Canadian businesses.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online helps my department manage accounts payable, employee reimbursements, and payroll processing efficiently. For example, when we have to reimburse staff for travel or training expenses, the platform lets us track those reimbursements easily and match them to the correct GL accounts. It also integrates with our payroll tool, so journal entries sync automatically—saving us time during reconciliation at month-end. The integration helps ensure everything stays accurate and aligned with CRA requirements, which is especially important during audits or year-end reporting.

  ### 8. Performance Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ajay B. | Senior Account Executive, Accounting, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2025

**What do you like best about QuickBooks Online?**

I am using Quickbooks Online every day to post the bank statement and credit card transactions in to our client's QBO. It's very easy to upload multiple transactions in single spreadsheet and categories transactions in the software. The feature of create rule for single transaction will move all transactions with same description with in a second and for future as well. I am using QBO for maintain AP and AR as well. The ageing report is clearly Shaw that how much invoices are pending to pay or how many are already out of due. I can easily identify the financial health using the automated graph and cash flow which is the best part of this software.

**What do you dislike about QuickBooks Online?**

I can not categories bank statement and credit card transactions in the spreadsheet which i upload in QBO. I have to manually categories those transactions after posting them in QBO. It consume more time as usual to categories with in the QBO.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Previously we used Excel Sheet for preparing financial statements like Balance Sheet and Income Statement. It take a week for preparing those statement in proper manner. After using Quickbooks Online we reduce our time to prepare those statement because we just have post transaction within the software QBO automatically prepare Balance Sheet and Income Statement for us. Also it's send us an notification of the invoices which are overdue and have to pay on urgent basis for saving penalty. Also it is automatically calculate the tax amount which we have to pay at the end of year.

  ### 9. Highly Recommended for Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diego E. A. | Accounting Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about QuickBooks Online?**

I find QuickBooks Online to be excellent software for small businesses, offering multiple options that cater to the needs of self-employed individuals and small business owners. As the owner of a CPA practice, I appreciate the price and the options to access the software by phone and desktop. I also use and value the cash application feature and the generic reports like P&L and Balance Sheet. The initial setup was very easy.

**What do you dislike about QuickBooks Online?**

There are transactions that you can't process once your business starts growing.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online solves bookkeeping and cash application problems for me. I like the pricing and that I can access it via phone and desktop.

  ### 10. QuickBooks Makes Transaction Drill-Down Easy and Intuitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** JP C. | International Financial Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about QuickBooks Online?**

it is very easy to drill down into transactions

**What do you dislike about QuickBooks Online?**

Nothing - I love quickbooks. its really intuitive.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Faster month end close times

  ### 11. Cloud Access Anywhere, but Customization and Reporting Feel Limited

**Rating:** 3.0/5.0 stars

**Reviewed by:** Angela D. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about QuickBooks Online?**

I like that it is cloud based so I can access and work anywhere. There are many good things about this platform

**What do you dislike about QuickBooks Online?**

The customizations are fairly limited. There are many reports I should be able to run but I cant.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I no longer use quickbooks

  ### 12. Outstanding Banking Integration and Real-Time Transaction Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Krishna A. | Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about QuickBooks Online?**

Banking integration ; ability to pull transactions in realtime and also pull bank statements. 

The features to categorise transactions from the bank feed is amazing. If we compare it to zoho books, QB is far ahead than zoho.

**What do you dislike about QuickBooks Online?**

Backup file should be made available for offline download.
Company with inventory and manufacturing face some trouble with QB.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Accounting from anywhere. QBO has integration with majority softwares like Dext, Float, A2X, etc

  ### 13. User-Friendly with Great Financial Management Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gulden B. | Accounting Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about QuickBooks Online?**

I really like that QuickBooks Online is user-friendly. It makes the record-keeping very easy, and the reports are very organized.

**What do you dislike about QuickBooks Online?**

Integration with the banks

**What problems is QuickBooks Online solving and how is that benefiting you?**

I use QuickBooks Online for reconciliation, preparing financial statements, and tracking A/R and A/P. It's user-friendly, makes record-keeping easy, and the reports are very organized.

  ### 14. Simplifies Accounting with Excellent Reports

**Rating:** 4.0/5.0 stars

**Reviewed by:** VIPUL J.

**Reviewed Date:** January 06, 2026

**What do you like best about QuickBooks Online?**

I find QuickBooks Online easy to use with great categorization rules and bank reconciliation, which helps me manage accounting for my clients efficiently. I appreciate the standard reports like the Profit & Loss statement and Balance sheet. Additionally, the recategorization of transactions feature is beneficial. The initial setup was very easy for my team.

**What do you dislike about QuickBooks Online?**

I don't like that there isn't a report providing the details of uncleared checks.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I use QuickBooks Online for accounting for my clients. It is easy to use and helps with categorization rules and bank reconciliation.

  ### 15. We use quickbookds online

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 16, 2017

**What do you like best about QuickBooks Online?**

We are a small organization and the staff who use this program are responsible for a variety of duties.  In my new role we are using for payments.

**What do you dislike about QuickBooks Online?**

I will say that upgrading to the current edition was very easy and seamless. We are readying for our annual audit so we were nervous.

**What problems is QuickBooks Online solving and how is that benefiting you?**

The program allows us to increase our efficiency and it easily interfaces with several bank accounts. 

  ### 16. Streamlined Accounting with Cloud Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** altaf k.

**Reviewed Date:** January 09, 2026

**What do you like best about QuickBooks Online?**

I use QuickBooks Online for accounting, sending invoices to customers, and receiving payments directly. I like that it's cloud-based and integrates with banks, offering an easy-to-use interface for accounting. The initial setup was very easy since it asks for the business industry and creates a chart of accounts accordingly, which can be modified.

**What do you dislike about QuickBooks Online?**

I think it should add some modern features like AI automation into it.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I use QuickBooks Online for accounting, invoicing, and direct payments. It provides integrated bank transaction feeds, offering a centralized financial management solution.

  ### 17. Accessible Anywhere, but Cost and Blocking Issues Hold It Back

**Rating:** 3.0/5.0 stars

**Reviewed by:** Kent I. | President &amp; CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about QuickBooks Online?**

Availability from anywhere if you have Internet access.

**What do you dislike about QuickBooks Online?**

Cost compared to QuickBooks Enterprise, and number of issues that block my ability to use the product as I need to.

**What problems is QuickBooks Online solving and how is that benefiting you?**

It allows syncing with our invoicing system and payment portal.

  ### 18. User-Friendly with Seamless Financial Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wensly A. | Author

**Reviewed Date:** December 16, 2025

**What do you like best about QuickBooks Online?**

I really like QuickBooks Online for its convenience and how user-friendly it is. I appreciate the real-time updates to financials, which make my job much easier. Whenever a client notifies us of adjustments, the revisions are updated immediately. The initial setup was seamless, and this ease of use is one of the reasons I would highly recommend it.

**What do you dislike about QuickBooks Online?**

Sometimes it's slow. Sometimes I need to click on 'standard reports' 2-3 times before it responds.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I use QuickBooks Online for gaining access to client's financials and ensuring accuracy. It's convenient, user-friendly, and provides real-time updates once clients make recommended adjustments.

  ### 19. Great for Organizing Business Transactions, but Missing Some Features

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about QuickBooks Online?**

Organizing transactions for business tracking.

**What do you dislike about QuickBooks Online?**

Quickbooks can have a bit of a learning curve, and some features that other well-known accounting software offers are not present.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Allowing me to track my business expenses.

  ### 20. Easy-to-Use Accounting Software for Small Business Owners

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel Q. | Oral and Maxillofacial Surgeon, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about QuickBooks Online?**

Easy to use accounting software for small business owners who do their own accounting

**What do you dislike about QuickBooks Online?**

Recent updates make it a little more challenging to navigate

**What problems is QuickBooks Online solving and how is that benefiting you?**

QBO meets my needs.  Reports are easy to generagte

  ### 21. Great Bank Reconciliation and Easy Document Attachment

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about QuickBooks Online?**

Reconcile Bank and attaching documents is good functions

**What do you dislike about QuickBooks Online?**

Not having option for schedule prepaid expenses.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I can easily access Quickbooks online even at any place. no need my system, Just need any laptop and net connection.

  ### 22. All Our Financial Overview

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about QuickBooks Online?**

It handles all our financial needs in one place

**What do you dislike about QuickBooks Online?**

I don't have a financial background and find the UX on Quickbooks hard to use and navigate. It feels like it's built for accountants and bookkeepers, not for the everyday person.

**What problems is QuickBooks Online solving and how is that benefiting you?**

It is our financial record that all our other tools flow into.

  ### 23. I left Quickbooks for Finaloop

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about QuickBooks Online?**

I left QuickBooks online for Finaloop. The required reconciling was a time consuming chore. I liked that Finaloop automated the expenses once it learned the vendor's name. It also hooked into my ecommerce whereas QB did not. I hated using QB tbh

**What do you dislike about QuickBooks Online?**

I hated QB online for the redundant chore of reconciling expenses. I hated having to download sales from ecommerce platforms to track bookkeeping

**What problems is QuickBooks Online solving and how is that benefiting you?**

I don't use QB anymore

  ### 24. Efficient Accounting, Needs Better Multicurrency Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User

**Reviewed Date:** January 08, 2026

**What do you like best about QuickBooks Online?**

I use QuickBooks Online for invoicing, purchase orders, payroll, and managing my company’s revenue. I find the invoicing estimates feature particularly valuable, especially the automatic reminders for late payments. The initial setup was also very easy.

**What do you dislike about QuickBooks Online?**

I don't like that multi-currency costs extra, that's a pain. It would be better if businesses could add payroll capabilities directly in the cart.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I use QuickBooks Online for accounting, bookkeeping, payroll management, invoicing, purchase orders, and managing company revenue. It helps with sending automatic reminders for late payments.

  ### 25. Amazing ease with QuickBooks Online

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aymet F.

**Reviewed Date:** February 01, 2026

**What do you like best about QuickBooks Online?**

I like everything about QuickBooks Online. I really appreciate how easy it is to use and how super easy the initial setup was. The 'invoice and estimate' tool is especially valuable for my business. Also, I am satisfied with how everything is working, as I don't find anything that needs improvement.

**What do you dislike about QuickBooks Online?**

I feel comfortable with everything

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online helps me with invoices and estimates, and it is very easy to use.

  ### 26. Quckbooks Online - Choose another software

**Rating:** 0.0/5.0 stars

**Reviewed by:** Brenda T. | Office manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about QuickBooks Online?**

Nothing—this software isn’t worth the money or the time.

**What do you dislike about QuickBooks Online?**

Everything.  When it went from desktop to online, it went backward into the dark ages.  The customer support is terrible.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Nothing - we left quickbooks online for another software.

  ### 27. It's changed so much I'm not sure it's the best for small businesses

**Rating:** 2.5/5.0 stars

**Reviewed by:** Cassandra P. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about QuickBooks Online?**

What I like best about QuickBooks Online is that it’s cloud-based, which means I can log in from any computer, anywhere. That flexibility is incredibly convenient. When we first made the switch, it felt familiar enough to the desktop version that the transition was smooth and easy to get behind. It used to be a great fit for our needs.

**What do you dislike about QuickBooks Online?**

One of the biggest frustrations with QuickBooks Online is the constant updates and forced changes to the interface—it feels like they’re trying to become an all-in-one platform but haven’t quite nailed the execution. The system frequently lags, and I’ve noticed that my login slows down significantly compared to my employees, likely because I’m in it more often. It seems like there’s a time limit or performance drop tied to user activity. Just when you get used to one update, another rolls out, making it hard to keep up. And unfortunately, the customer service hasn’t been helpful enough to make up for these issues.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Honestly, I’m not sure QuickBooks Online is solving any real problems for us anymore. Many of my clients use it, and a growing number are becoming so frustrated with the constant changes and limitations that they’re considering going back to spreadsheets—and I completely understand why. QuickBooks started as a great solution for small businesses, but it feels like they’ve shifted focus to compete with enterprise-level platforms like Oracle NetSuite. In doing so, they’ve lost sight of the small business users who helped them grow, and unfortunately, those users are now the ones being impacted the most.

  ### 28. Robust Banking Integration with an Intuitive Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rick B. | Controller, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about QuickBooks Online?**

The banking integration is robust. Intuitive

**What do you dislike about QuickBooks Online?**

Reporting can be limited. Clunky interface at times.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Their AI tools are getting smarter and streamlining manual bookkeeping tasks.

  ### 29. Seamless Invoicing and Payroll Integration with Quick Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Melissa N. | CEO - Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about QuickBooks Online?**

QuickBooks allows me to integrate invoicing, billing and payroll fairly seamlessly. Most of my issues/questions can be handled with a chat or quick phone call

**What do you dislike about QuickBooks Online?**

The help desk is often  not in the US and the language barrier causes delays in solving the issues

**What problems is QuickBooks Online solving and how is that benefiting you?**

Recuring invoicing

  ### 30. Make Running Our Business a Breeze....

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 16, 2025

**What do you like best about QuickBooks Online?**

QuickBooks Online helps with all our business needs....invoicing, transaction recording, reconciliation, and all the business reports we could possibly need. Super easy to use and they have an extensive support page with answers to all the possible questions that might come up when using QBO. We also love that our accountant can have access to our QBO account for ease of tax time each year.

**What do you dislike about QuickBooks Online?**

Only downside is that all the extra add ons can add up price wise....i.e. QuickBooks payments, Payroll, etc.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QBO is solving the problem most small businesses face with bookkeeping. QBO make bookkeeping for small businesses easier!!!

  ### 31. User-Friendly Yet Lacks Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian R. | Financial Planning &amp; Analysis (FP&amp;A), Small-Business (50 or fewer emp.)

**Reviewed Date:** December 15, 2025

**What do you like best about QuickBooks Online?**

I like QuickBooks Online because it is easy to use, making it ideal for SMB companies. It has a user-friendly interface that makes it simple to set up and find things whether you are an experienced user or new to the software.

**What do you dislike about QuickBooks Online?**

The support is very bad. They hardly give you solutions to the problems. They typically tell you solutions that you might already tried and did not work.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online is easy to use for SMB companies and has a user-friendly interface, making it simple for both experienced users and newcomers to navigate.

  ### 32. my experience with QuickBooks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Allen W. | Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about QuickBooks Online?**

What is important to me are the automatic backups.  I used to have issues with not having things properly saved and filed and being able to access when I was out and about.  The cloud based online system makes that much easier now.

**What do you dislike about QuickBooks Online?**

Currently the advanced features don't seem to be as user friendly as I would like.  That could just be operator error but there seems to be a bit of a learning curve for me.  I suppose I still need to take some more time with the program.

**What problems is QuickBooks Online solving and how is that benefiting you?**

There's a handful of problems that it's solving for me right now but mostly in making sure I don't make mistakes from entering things manually as well as giving me payment and invoice reminders.

  ### 33. Ease and Intuition with QuickBooks Online, Billing Can Be Improved

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about QuickBooks Online?**

I like the ease of handling the program and I find that QuickBooks Online is very intuitive.

**What do you dislike about QuickBooks Online?**

The structure of invoices and editing of fields

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online solves all problems related to accounting.

  ### 34. Small Business Robust Accounting Tools & Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bruce F. | Senior Web Application Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about QuickBooks Online?**

Easy to use, reporting, and robust accounting tools.

**What do you dislike about QuickBooks Online?**

Can be overwhelming for a person that doesn't know all the accounting terminology and processes.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Managing a small business accounting.

  ### 35. Overpriced & not user-friendly for SMBs - horrible

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kyle L. | Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about QuickBooks Online?**

I have nothing good to say about QuickBooks Online.

**What do you dislike about QuickBooks Online?**

After using QuickBooks Desktop for many years, I’ve had a terrible experience with QuickBooks Online. It’s not user-friendly, and the recent update has made it feel like I’m having to learn an entirely new package all over again. At this point, I’m looking for an alternative and may switch to Zoho.

**What problems is QuickBooks Online solving and how is that benefiting you?**

It’s keeping my books organized.

  ### 36. Love How Seamlessly Everything Is Integrated

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis R. | Billing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about QuickBooks Online?**

How integrated everything is. Everything is accessible and understandable from in the app

**What do you dislike about QuickBooks Online?**

So far i have no downsides. everything has been smooth

**What problems is QuickBooks Online solving and how is that benefiting you?**

everything is together in one space. payroll, expenses, etc

  ### 37. Effortless Billing Integration and Insightful Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** hayley s. | Property Manager - Siena Ridge Apartments, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about QuickBooks Online?**

Very easy to use with our online billing platform. I love the reports and how they generate, and it makes it easy to reconcile!

**What do you dislike about QuickBooks Online?**

Sometimes the bill sync is a bit delayed, making it tough to get bills out timely.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Reconciling reports monthly in a streamlined manner - quickbooks makes it easy to do so.

  ### 38. Effortless Bookkeeping with Sleek Design and Robust Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zoe S. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2025

**What do you like best about QuickBooks Online?**

I like the ease of use, sleek design, and vast amount of bookkeeping features provided by QBO.

**What do you dislike about QuickBooks Online?**

Quickbooks Online is occasionally complex for a beginner, but their support is very helpful.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QBO allows me to organize my business's finances, analyze profit/loss, and be prepared ahead of time for tax season.

  ### 39. Good for Simple Bookkeeping, But Not User-Friendly for Multi-Location Growth

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kristen P. | Finance Manager, Medical Practice, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about QuickBooks Online?**

The program is good for simple bookkeeping.

**What do you dislike about QuickBooks Online?**

The program isn’t very user-friendly, and it couldn’t keep up with our company’s growth—especially once we expanded to multiple locations.

**What problems is QuickBooks Online solving and how is that benefiting you?**

It is no longer a benefit for us. We switched to Sage Intacct, which has streamlined our AP/AR and overall financials.

  ### 40. Complete and Detailed

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dan L. | Director, Sales and Customer Service, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about QuickBooks Online?**

I like the multitude of options when categorizing expenses, and I also like the automation they have put in place with banking, expenses, categories, payroll as well. It makes it very easy to use when tracking expenses and finances, and it is easy to implement in your business/internal processes.

**What do you dislike about QuickBooks Online?**

The fact that sometimes it is very slow to load invoice and customer data in lists. But it is manageable. The API integration is also a bit complex to implement.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Spending time on tracking expenses and cash flow and profits, as well as payroll.

  ### 41. User-Friendly Accounting with QuickBooks Online

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sidharth V. | Team Lead - Accounting

**Reviewed Date:** December 21, 2025

**What do you like best about QuickBooks Online?**

I really like QuickBooks Online because it's very user-friendly and has solved most of my accounting-related problems. I particularly appreciate the balance sheet review feature, which allows me to view data on a month-on-month basis and compare it with previous years. The same goes for the PNL review.

**What do you dislike about QuickBooks Online?**

There are some transactions in which QuickBooks Online doesn't fetch the vendor name, and some of the descriptions are missing when we extract the general ledger.

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online solves most of my accounting problems and is very user-friendly.

  ### 42. All books in one quick analizationgoog

**Rating:** 5.0/5.0 stars

**Reviewed by:** Den Mark T. | Customer Technical Support II for Canada Payroll, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about QuickBooks Online?**

The best thing about QuickBooks Online is its cloud-based accessibility and real-time synchronization, which allows business owners and their accountants to manage finances from anywhere and on any device.

**What do you dislike about QuickBooks Online?**

While the extensive features can sometimes feel overwhelming for new users, they also provide a powerful and comprehensive suite of tools for businesses to scale and grow.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Automating routine tasks: By handling tasks like bank reconciliation, invoice creation, and expense categorization, QuickBooks Online frees me from tedious data entry, allowing me to focus on more complex tasks like generating reports, forecasting, and providing strategic financial advice.

  ### 43. Accessible Anywhere, But did not work well for HOA Accounting

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about QuickBooks Online?**

I liked that is was online since I had previously used the desktop version, so it could be accessed from anywhere

**What do you dislike about QuickBooks Online?**

I found it hard to use for what I was using it for. It could not categorize things the way I needed for an HOA

**What problems is QuickBooks Online solving and how is that benefiting you?**

It did not solve problems for me and did not benefit me, which is why I actually stopped using it.

  ### 44. Easy, Intuitive Tool with a Gentle Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2026

**What do you like best about QuickBooks Online?**

It's easy to use and intuitive.  Not a steep learning curve.

**What do you dislike about QuickBooks Online?**

It does a lot of things really well.  Sometimes the integrations can be a bit wonky.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Solves accounting, budgeting, and forecasting needs.

  ### 45. QuickBooks Online: Great for Collaboration, Automation, and Easy Invoicing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shivam G. | Supervisor, Accounting, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about QuickBooks Online?**

Cloud-Based Access, Real-Time Collaboration, Bank Feeds & Automation, Third-Party Integrations, Invoicing & Payments, User-Friendly Interface
These are the best likes for quick books Online

**What do you dislike about QuickBooks Online?**

Occasional Syncing Issues, Limited Customization, Feature Gaps vs Desktop Version are some things not that like from my side

**What problems is QuickBooks Online solving and how is that benefiting you?**

QuickBooks Online solves several key problems that many small to mid-sized businesses face with financial management:

1. Manual Bookkeeping & Data Entry
2. Lack of Real-Time Financial Visibility
3. Difficulty Collaborating With Accountants/Bookkeepers
4. Invoicing and Payment Delays

  ### 46. QuickBooks Makes Accounting Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan B. | Co-owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 08, 2026

**What do you like best about QuickBooks Online?**

we love quick books we couldn't do what we do without it.

**What do you dislike about QuickBooks Online?**

took a little time to get used to it but after a call or two we figured it out

**What problems is QuickBooks Online solving and how is that benefiting you?**

needed quick books for our business accounting.

  ### 47. Wonderful and great software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bradley G. | Office Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2025

**What do you like best about QuickBooks Online?**

QuickBooks has helped us with our expenses tracking them tracking our hours for our employees. It’s been a very good system able to attach receipts and bills even scanning the main to the QuickBooks system and it will put it in the category that needs to be in fill out the information for you. It’s great with the contractors for 1099 and more.

**What do you dislike about QuickBooks Online?**

Setting up the payroll system was all complicated and time-consuming when happened to send in all the information that they needed. It took a while and so kept coming up with errors.

**What problems is QuickBooks Online solving and how is that benefiting you?**

Had some problems with entering certain items they are very helpful and putting them into the correct category and showing me where to go and what to push very polite and great customer service

  ### 48. Easy Account Calculations, but QuickBooks Online Has a Steep Learning Curve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Justine J. | Tax Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about QuickBooks Online?**

It was easier to calculate the different accounts.  Once I understood the features it was easy to implement the program.  The ease of integration was a bit difficult, but the customer support team helped me.  I used this program frequently.

**What do you dislike about QuickBooks Online?**

It was a bit hard to grasp how to use QuickBooks online.

**What problems is QuickBooks Online solving and how is that benefiting you?**

It helped to figure out the P&L and balance sheet so I could do the accounting for the client.

  ### 49. Comprehensive But Complex

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeff G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2025

**What do you like best about QuickBooks Online?**

I like the fact that it pulls in all my account information into a centralized spot.

**What do you dislike about QuickBooks Online?**

I don't like that it isn't always current and I can't figure out how to use the reporting features (my bookkeeper hasn't trained me on the platform and I haven't spent time trying to learn it.)

I also get frustrated that I have to re-enter the security feature for one of my bank accounts on a regular basis.

**What problems is QuickBooks Online solving and how is that benefiting you?**

I like that my bookkeeper and accountant can see all my financial data

  ### 50. Easy, Predictive Settings That Make Life Better

**Rating:** 4.5/5.0 stars

**Reviewed by:** Susan U. | Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about QuickBooks Online?**

Easy and predictive settings make my life so much better

**What do you dislike about QuickBooks Online?**

Would love more automated settings that make categorization faster

**What problems is QuickBooks Online solving and how is that benefiting you?**

Bookkeeping and daily profit/loss statements


## QuickBooks Online Discussions
  - [How is QuickBooks Online revolutionizing financial management and accounting practices for small businesses?](https://www.g2.com/discussions/how-is-quickbooks-online-revolutionizing-financial-management-and-accounting-practices-for-small-businesses) - 1 comment, 1 upvote
  - [Online Classes For Kids In USA, UAE | CBSE, IGCSE, ICSE](https://www.g2.com/discussions/online-classes-for-kids-in-usa-uae-cbse-igcse-icse) - 1 comment, 1 upvote
  - [How do I export all of my transactional data in QBO for Quickbooks Desktop?](https://www.g2.com/discussions/how-do-i-export-all-of-my-transactional-data-in-qbo-for-quickbooks-desktop) - 1 comment, 1 upvote
  - [Can you have both the Desktop version and the online version?  Or is that pretty much redundant because it is unecessary.](https://www.g2.com/discussions/can-you-have-both-the-desktop-version-and-the-online-version-or-is-that-pretty-much-redundant-because-it-is-unecessary) - 1 comment, 1 upvote
  - [There is a difference in the revenues shown in the report and on the dashboard.](https://www.g2.com/discussions/there-is-a-difference-in-the-revenues-shown-in-the-report-and-on-the-dashboard) - 1 comment, 1 upvote

- [View QuickBooks Online pricing details and edition comparison](https://www.g2.com/products/quickbooks-online/reviews?page=5&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A51%3A19+-0500&secure%5Bsession_id%5D=4555b4b0-d997-4dfa-95c4-6479e9781256&secure%5Btoken%5D=388e699344a319c9ffeba688d55a4ef2fe405aa7d47da1f1d6b5e0ef2ab0bcc8&format=llm_user)
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## QuickBooks Online Features
**General Ledger**
- Journal Entries
- Tags / Dimensions
- Audit Trail

**Multichannel inventory management**
- Warehouse Inventory Transfer
- Multichannel Inventory Syncing
- Multi-Warehouse Routing

**Order Entry**
- Entry
- Register
- Notifications

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Vendor Management**
- Decision Making

**Accounts Receivable**
- Invoice Customization
- AR Automation
- Collections Automation

**Revenue Recognition**
- Usage Tracking
- Deferred Revenue
- Revenue Accrual

**3PL inventory management**
- Client management
- Marketplace connections
- 3PL inventory tracking

**Order Tracking**
- Shipping
- Tracking
- Backorder

**Accounts Payable**
- AP Automation
- Payment Processing
- Purchase Orders

**Inventory Management**
- Inventory Tracking
- Inventory Costing
- Product Master
- Inventory Forecasting
- Integrations

**Inventory Management**
- Stock Levels
- Flow Of Goods
- Reserving Goods

**Customer Management**
- Order Status
- Information Access
- Email Notifications

**Other Functionality**
- Inventory Tracking / Ordering
- Inventory Pricing and Costing
- Inventory Reporting
- Multi-Entity / Consolidation
- Recognition Rules
- Reconciliations
- Payroll
- Time and Expense

**Subscription Management**
- Payment Data
- Payment Gateway
- Billing
- Automatic Payments

**Reporting & Analytics**
- Financial Statements
- Custom Reporting
- Budgeting / Forecasting
- Dashboards

**Agentic AI - Order Management**
- Adaptive Learning
- Natural Language Interaction

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import and Export Tools
- Integration APIs
- Breadth of Partner Applications

**Cash Flow**
- Track Cash Flow
- Income and Expenses
- File Exports

**Inventory Management Platform Features**
- Centralized Inventory Database
- Inventory Level Dashboards
- Stock History Reporting
- Low Stock Notifications
- Bundles, Kits, & Variants
- Asset Tracking
- Inventory Forecasting
- eCommerce Integrations
- Accounting Integrations
- Data Exporting / Importing

**Budgeting & Forecasting**
- Budgeting / Forecasting
- Data Import
- Versioning
- Historical Data

**Revenue**
- Revenue Types
- Revenue Allocation
- Scheduling

**Payroll**
- Direct Deposit
- Check/W-2 Printing
- Tax Calculation
- Reporting and Dashboards

**AI**
- Data Extraction
- Invoice Processing
- Expense Management
- Fraud Detection
- Tax Compliance
- Support Chatbots
- Bank Reconciliations
- Report Generation
- Customizable Alerts
- Predictive Analytics

**Mobile Applications - Accounting**
- Cloud Integration
- Notifications
- UI
- Offline
- Expense Tracking
- Invoice Management

**Agentic AI - Accounting**
- Autonomous Task Execution

## Top QuickBooks Online Alternatives
  - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,567 reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,629 reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (3,866 reviews)

