--- title: Bird Reviews meta_title: 'Bird Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Bird works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 73 scale: '5' date_modified: '2026-06-21' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bird Reviews **Vendor:** Bird **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.9/5.0 **Total Reviews:** 73 ## About Bird Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you. ## Bird Pros & Cons **What users like:** - Users appreciate the **ease of use** with Bird's intuitive UI, enhancing WhatsApp Inbox management effortlessly. (2 reviews) - Users love the **intuitive UI** of Bird, making WhatsApp inbox management modern and professional. (2 reviews) - Users appreciate the **clean and modern UI** of Bird, enhancing their WhatsApp inbox management experience. (2 reviews) - Users love the **robust API** quality of Bird, enabling seamless custom integrations for enhanced functionality. (1 reviews) - Users appreciate the **communication opportunities** provided by Bird's flows, enhancing their connections with customers. (1 reviews) - Connectivity (1 reviews) - Customer Engagement (1 reviews) - Customer Support (1 reviews) - Users value the **easy integrations** of Bird, streamlining communication across various platforms seamlessly with a robust API. (1 reviews) - Easy Interface (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , citing unresolved issues and numerous bugs in the product. (4 reviews) - Users criticize Bird for being **expensive** and for the hidden costs associated with inadequate support and service. (3 reviews) - Users report encountering **buggy features** and lack of support, leading to frustration and a challenging experience with Bird. (2 reviews) - Users find the **complex setup** of Bird frustrating, citing numerous bugs and lack of support as major issues. (2 reviews) - Users find the **difficult setup** of Bird frustrating, compounded by bugs and lack of adequate support and guides. (2 reviews) - Learning Curve (2 reviews) - Poor UX (2 reviews) - Software Bugs (2 reviews) - Software Glitches (2 reviews) - User Restrictions (2 reviews) ## Bird Reviews ### 1. Awful buggy email and sms platform **Rating:** 0.0/5.0 stars **Reviewed by:** Boris G. | Head of online, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Bird?** Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs **What do you dislike about Bird?** Everything does not work, support not helpful and accounts chase despite cancelling **What problems is Bird solving and how is that benefiting you?** Email and sms ### 2. Locked Out, No Response for Days **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Bird?** Clean UI which is modern and very professional looking. **What do you dislike about Bird?** Support, lots of bugs and WhatsApp interface lacks formatting characters visualization. **What problems is Bird solving and how is that benefiting you?** Bird.com helps us serve our customers on WhatsApp channels and live chat in our website. ### 3. Cool tech...just isn't robust. **Rating:** 1.0/5.0 stars **Reviewed by:** Gus K. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Bird?** Bird's flows product is interesting, and opens up lots of opportunities for connectin with customers. **What do you dislike about Bird?** Bluntly, there are just WAAAY too many bugs in the product, there are limited/no guides, and support is non-existent. For example, we're trying to build an AI agent, that leverages a Bird.com knowledge base to take phone calls. It has been easy enough to get this working with a website chat bot, but despite it being advertised as available for Phone, it has been impossible to achieve this - and support haven't even updated our case for the last 5 days. Today's gripe has been that the 'Create document' API call is returning a 500 error. Yesterday's was that the 'Try this' functionality in the API docs wasn't working. The UI keeps changing, there are multiple different login types...the list goes on. It is really frustrating as it is full of potential...but right now, it's just irritating. The experience of building with Bird is akin to the experience of building with a newly released YC product...only that they're an established business. **What problems is Bird solving and how is that benefiting you?** WhatsApp, Phone and Chatbot knowledge base that can be queried by customers. ### 4. A Scam in Sheep's Clothing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Bird?** Great sales team. The sales team can actually sell ice to an eskimo. **What do you dislike about Bird?** Bird.com, formerly known as MessageBird, has proven to be a company that thrives on false promises and deceptive tactics. Their sales team is skilled at painting a rosy picture, promising seamless onboarding, exceptional support, and a user-friendly platform. However, once you've signed the dotted line, the reality is far from idyllic. We experienced firsthand the company's lack of integrity. After purchasing their platform, we encountered numerous hurdles, including failed verification processes and unresponsive support teams. When we sought assistance, we were met with exorbitant fees for basic support services, a move that seemed designed to extort desperate customers. The company's refusal to issue a refund, despite their broken promises and subpar service, speaks volumes about their ethical standards. It's clear that Bird.com is more interested in lining their pockets than delivering on their commitments. We strongly advise potential customers to steer clear of Bird.com. Their deceptive practices and lack of customer support make them a company to avoid at all costs. **What problems is Bird solving and how is that benefiting you?** SMS and Whatsapp messaging ### 5. Reliable and Scalable WhatsApp Inbox Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jayraj M. | Founding Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Bird?** Simplifies WhatsApp Inbox management with an intuitive UI. Scalable to handle high message volumes seamlessly. Robust API for custom integrations. **What do you dislike about Bird?** Initial setup may require some technical expertise. Pricing could be a concern for smaller teams. **What problems is Bird solving and how is that benefiting you?** MessageBird has significantly enhanced our ability to communicate effectively with users on WhatsApp. It’s a reliable and scalable solution, especially for businesses looking to streamline their customer engagement in the Indian market. Highly recommended! ### 6. Looks more like. SCAM **Rating:** 0.0/5.0 stars **Reviewed by:** Peter R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Bird?** Look seemed to be very handy in sening messages with Whatsapp but the whole business modal is based on services you can do your own or in a cheaper way. The presure on signing a contract without giving time to read is unmistalenly pointing to a SCAM to get you sign and pay on a yearly bases. Npot trustworthy **What do you dislike about Bird?** You have to start a wallet, put money in and than they try to lure you into a yearly contract. Setup is a mess, Helpdesk is not ontime, direct takles days. I ended up closing the account. The money in the wallet will not be refunded. Do not do business with this firm because they steel your money do nothing and than do not do a refund when you do not want to work with them anymore from the money put into your own Wallet. **What problems is Bird solving and how is that benefiting you?** Whatsapp messagein but it did not solve anything ### 7. Appalling customer support / billing behavior from Bird **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Bird?** We've been using Bird / Pusher Channels for many years. It works fine, however we suspect the product is in mainenance mode (there doesn't seem to be any improvements) so we've switched to a competitor. **What do you dislike about Bird?** We gave them cancellation notice of our plan 30 days before our renewal date, however since they've received it 29 days (per email dates) prior to renewal they are refusing to cancel our plan and plan to "auto subscribing" us for a further 12 months although we are not using their service. We'd recommend against working with companies with these types of money-hungry billing practices. **What problems is Bird solving and how is that benefiting you?** Real-time synchronization support for SaaS apps. ### 8. The best communication service provier **Rating:** 4.5/5.0 stars **Reviewed by:** Anil J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Bird?** MessageBird is an excellent platform for online communication service solutions providers. MessageBird support channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages. **What do you dislike about Bird?** There is nothing to dislike about MessageBird, but one thing it should improve is its pricing structure. The pricing structure is a bit high in compare to other service providers. Else everything is perfect. **What problems is Bird solving and how is that benefiting you?** I use MessageBird to integrate WhatsApp API and SMS API. It allows us to test WhatsApp and SMS in the Sandbox environment before we go into production. It offerers API in many programming languages like Python, PHP, Javascript etc. We can test the API with ready available templates for WhatsApp. MessageBird is the best communication API service provider. ### 9. Best automation and contact platform I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro A. | suporte, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Bird?** In addition to integrating different means of contact and dividing it into several support sectors, the platform offers practical and efficient integrations, unifying the services in just one place and directing them to the exact sector, without needing to be surrounded. In addition, it offers us a detailed report of everything that happens between appointments. **What do you dislike about Bird?** Despite the platform delivering everything I needed, I feel that the configuration of some APIs is a bit difficult for laypeople, but the support and knowledge base will help you easily in this regard. I feel a lack of native integration with Airtable, a service that we use to store some information that would be useful in the chatbot. **What problems is Bird solving and how is that benefiting you?** The platform solved the service drowning problem. In the past, everything was unified, making the service difficult due to several conversations across various sectors. Thanks to the chatbot, we were able to direct customers to specific sectors and finalize the service with more practical and common information without needing to forward it to an attendant. ### 10. MessageBird is an excellent API service provider for SMS, WhatsApp and Audio calls **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil M. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Bird?** MessageBird is the best API provider for Text Messages (SMS), WhatsApp Integration and audio calls. MessageBird also allows other social media integrations like Instagram, Twitter, Gmail etc. **What do you dislike about Bird?** There are a few limitations to MessageBird. 1) It doesn't have complete control on WhatsApp APIs. We'll have to create an account on Meta, and once approved, we can use it. 2) Sometimes, API takes much more time to respond. 3) Cost is a bit high. **What problems is Bird solving and how is that benefiting you?** MessageBird is the best communication platform API provider. MessageBird is fast, secure and easy to use. It has many APIs for our needs, like SMS API, Instagram API, WhatsApp API, etc. I use MessageBird to integrate my WhatsApp business channel. I love the performance of MessageBird. ### 11. The best WhatsApp API provider **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Bird?** MessageBird is an excellent WhatsApp API service provider. MessageBird also supports other social media communication channels like Facebook (Meta) Messenger, Instagram etc. **What do you dislike about Bird?** There is nothing specific to dislike about MessageBird it gives almost all things perfect. There are some improvements needed for error messages. Sometimes error messages are not so applicable we can't get an exact idea about them, and debugging is tedious. Else everything is perfect. **What problems is Bird solving and how is that benefiting you?** I use MessageBird for my WhatsApp business channel integration. MessageBird allows seamless API integration. It also has ready available code snippets for popular programming languages like Python, PHP, Javascript etc. It is straightforward to test APIs in postman. It also provides a sandbox play area to try the templates. ### 12. MessageBird is the best service for Chat, SMS and Voice Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Ravina M. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Bird?** MessageBird is an excellent service for WhatsApp, SMS, and Voice call integration. MessageBird provides API to send SMS from our Website or Mobile Application. It also provides APIs for WhatsApp Channel Integration. **What do you dislike about Bird?** The pricing of the MessageBird API is a bit high. A few other alternatives provide this type of service at a low cost. Sometimes API response takes a long time. Else everything is perfect. **What problems is Bird solving and how is that benefiting you?** I use MessageBird for my WhatsApp channel integration with MessageBird APIs. Using MessageBird's API, I can send and receive WhatsApp messages to and from my website. MessageBird provides a great Dashboard to view all data and statistics at one place. ### 13. Brilliant unified platform **Rating:** 4.5/5.0 stars **Reviewed by:** Markus S. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Bird?** It's helpful to have one platform where we can manage different contact points from social media platforms, SMS and WhatsApp. Knowing that an automated reply will be sent out of hours too is reassuring so that clients don't feel they're being ignored. And can all be managed via their APIs. **What do you dislike about Bird?** Our only issue with MessageBird is that there is no monthly billing invoice/statement. You top-up your account with account credit, but then there's no real monthly breakdown sent to you, to account for the depleting account credit. **What problems is Bird solving and how is that benefiting you?** Being able to interact with our clients via their preferred platforms, using a single API is incredibly efficient, and saves us a lot of work and headaches. It's helpful also for sending through notifications for updates on their services or orders with us. ### 14. Deceptive and unethical business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Bird?** MessageBird's product: - Data integrity = 6.5 / 10, but we've found it's the best available for the email deliverability niche - UX = 3 / 10, very difficult to use **What do you dislike about Bird?** MessageBird is a horrible company to do business with. 1. Over 3 years of being a customer, we never heard from them unless we initiated contact. They only contacted us if it had to do with making them money — sales or renewal. They never offered customer service or training unless we forced them to. And this is for a product priced at $18,000 - 25,000 USD per year. 2. They bury essential contractual clauses as deep as possible in the paperwork to make it easy to miss. For example, our annual contract had a hidden auto-renewal clause that required 30 days notice to opt out of and they put that on page 6 of the contract in size 7 font. 2. After several years of using the product, it was no longer relevant to our business. Unfortunately, we missed the 30 day auto-renewal that was hidden in the contracts by 6 days. When we notified the MessageBird team, they insisted that we must continue subscribing for another entire year, at a cost of $25,000 USD, for a product we don't use. It felt very disappointing and unethical, especially from a company we had been a paying customer of for 3 years. **What problems is Bird solving and how is that benefiting you?** We used the a part of MessageBird's platform for email analytics. Specifically for doing research on clients' competitors' email metrics, activity, and tactics. ### 15. Excellent Omnichannel platform to manage customer requests, for telemedicine company. **Rating:** 5.0/5.0 stars **Reviewed by:** Armid A. | Group Medical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Bird?** It's virtually free, and we've had great success driving incoming messages through our WhatsApp API connection. We also have Facebook and Instagram messages coming through to our inbox so we never miss a thing. **What do you dislike about Bird?** The UI is a little complicated for a non-tech person to get the full features of Messagebird working. It would also be great for our agents to be able to manage our incoming messages from their mobile phones through an app for instance. **What problems is Bird solving and how is that benefiting you?** It allows multiple response centre agents to respond to patient's incoming requests through our WhatsApp channel mostly. ### 16. Good product but unstable and costly support **Rating:** 3.0/5.0 stars **Reviewed by:** Baker A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Bird?** Messagebird offers an actual omnichannel inbox for those looking for a unified inbox Has great automation via the flow builder Good reporting dashboards that give an extensive look into the inbox activities on ticket and agent level Robust messaging API **What do you dislike about Bird?** The development of new features is slow compared to other market-established products The product is so unstable that we could barely go a week without an outage on one of the channels The introduced support plans were more costly than the one we subscribed to! That's why we left **What problems is Bird solving and how is that benefiting you?** We are currently using the messaging API for Whatsapp in a different tool (We stopped using Messagebird inbox in 2021 and switched to a different platform) We manage all our Whatsapp conversations via the API ### 17. Do you need to integrate WhatsApp and all social platforms chat services? This is the app! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús G. | Growth Hacker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Bird?** Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. It has a very useful administration panel that allows you to easily understand where to go to execute any action, from flow configuration to message automation. **What do you dislike about Bird?** It is very difficult to find something that I do not like about this platform. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox and also, how to differentiate the inbox from the main dashboard. **What problems is Bird solving and how is that benefiting you?** I work with dental clinics, which do advertisements that generate many leads. And find a solution that allows you to centralize all the contact channels and make these potential clients go through a precise segmentation flow and which, in turn, can be derived to the corresponding managers. It has been a headache. I've tried Zendesk and similar solutions in the past, to no avail. MessageBird fully understood that most of the companies that generate business opportunities through advertisements require an easy integration with Whatsapp, above all, and they solved this perfectly. ### 18. MB **Rating:** 3.5/5.0 stars **Reviewed by:** Vince T. | Evangelist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Bird?** Ability to integrate Intagram and Facebook messages **What do you dislike about Bird?** Chat assignment function, analytics features **What problems is Bird solving and how is that benefiting you?** Chat support and also automated Whatsapp messaging, it helps filter out what customer needs help with instead of agents taking time to identify the issue ### 19. Good tool for international sms **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav k. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Bird?** I can used to send international sms , also two way sms can be done easily with it. **What do you dislike about Bird?** Nothing so far, all features are best, api doc is not that much friendly **What problems is Bird solving and how is that benefiting you?** sending sms both national and international , able to read sms also , virtual sms number ### 20. The Best free Omnichannel platform for your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar B. | Mr, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Bird?** "It makes it easy to contact your customers and ensure their trust in you as a company." "This was also when we started a big campaign and really needed help." "MessageBird has many useful features and channels, great statistics, and good overall campaign delivery." **What do you dislike about Bird?** The only thing we don't understand yet is to link the API to a physical desk phone or WiFi phone and receive an incoming call when no one is answering the main phone mobile phone How to be able to redirect to. Tutorials and guides for wireless phone models are not yet available. **What problems is Bird solving and how is that benefiting you?** Getting connected to the business clients via WhatsApp, Telegram, Facebook Messenger and other platforms under a single platform and solve their queries via excellent chat support system by Messagebird ### 21. Great way of activating users, complementary to other activation channels. **Rating:** 4.0/5.0 stars **Reviewed by:** Bahar U. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Bird?** Thanks to Messagebird, I can activate my users more and reach them out. Also, thanks to their verify feature, we use them as a verification method and increase our conversion rates. **What do you dislike about Bird?** I wish the user interface were a bit easier to understand and straightforward. Sometimes I get lost when trying to find a function that I am looking for. But other than that, everything is fine. **Recommendations to others considering Bird:** I recommend using it. It helped us to increase some significant conversion rates. **What problems is Bird solving and how is that benefiting you?** We started to activate more and more users with the help of MessageBird's SMS feature. We considerably increased our conversion rates and began to verify users through their phone numbers, thanks to MessageBird. ### 22. Omnichannel platform for online chat support **Rating:** 3.5/5.0 stars **Reviewed by:** Kumar B. | Senior Tendering Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Bird?** Overall the platform is great. The price is economical and our support team always tries to solve all the problems in the shortest possible time. The the control panel is beautiful and intuitive, and the documentation and support features such as stream builder are very well done and easy to use. What I love most about this software is that it integrates easily with other solutions and offers excellent uptime and high performance. **What do you dislike about Bird?** MessageBird is limited by "providers" which severely limit the content, frequency, and volume of SMS messages. Nothing fancy except for a few UI improvements, but it seems to be gradual. There is no way to immediately add funds. All PayPal payments are manually authorized by our staff. However, payment will be approved within 12 days. Even better if you can install it right away. **Recommendations to others considering Bird:** We recommend MessageBird Platform for those business owners who wants to establish their chat supports without initial costings and those who requires only initiate the chat after the customer have raised any queries or request. **What problems is Bird solving and how is that benefiting you?** The software offers multiple channels for the same price, so it is convenient for users to start viewing the content. We have a much better record than Twilio for sending SMS messages to our users. It's easy to use by downloading an Excel file, sending bulk text messages, and selecting the sender, message, and recipient columns. Visualization of incoming responses and visibility of conversation threads for each message. Easily add numbers as contacts to your database. Data can be easily exported to Excel. ### 23. The best service to create good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro L. | CEO / CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Bird?** Mainly the fact of having pricing, billing, and support dedicated to Brazil, we like and use the Flow Builder a lot, so we can create excellent service for our customers across all possible channels. **What do you dislike about Bird?** Sometimes the documentation is a bit confusing, it's difficult to get the hang of the user interface, but after a certain time you get used to it and everything turns out perfect. **Recommendations to others considering Bird:** Best alternative to Twilio **What problems is Bird solving and how is that benefiting you?** Telephony, SMS sending, Omnichannel service, native integration with WhatsApp, automation construct, with all this, we can provide personalized and well-automated service across all channels using MessageBird. ### 24. Messaging Platform with a Clean UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Bird?** I like that the UI is extremely clean and sleek to use. Everything is pretty straightforward; anyone should be able to use it. **What do you dislike about Bird?** You can only have one email for your entire inboxes is quite annoying. Primarily when the tool promotes multiple workspaces. Another thing that we dislike is the fact that there are limited roles, specifically only 2. **Recommendations to others considering Bird:** I would recommend this tool if you don't have strict access and role requirements. **What problems is Bird solving and how is that benefiting you?** We needed to tool to support our Whatsapp use case, which is communication with our end users via Whatsapp. The previous tool that we were using was hard to learn and had complex UI. ### 25. Not so good platform, very costly, and very bad customer support. Overall Not at all recommended. **Rating:** 1.5/5.0 stars **Reviewed by:** Shubhi S. | HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Bird?** Many types of communication channels like SMS, Whatsapp, Emails are available but with all different payment plans. **What do you dislike about Bird?** The one-time setup fee is extremely high, very bad customer support (Available only on email). Very confusing payment plans. And a limited number of WhatsApp messages will get triggered in a day. **What problems is Bird solving and how is that benefiting you?** I used it for a year to communicate important alerts to my customers. ### 26. Worst website, Extremely complex pricing model, Pathetic customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Namandeep B. | Co Founder & Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Bird?** Mostly all communication channels under one roof **What do you dislike about Bird?** Messagebird is charging an extremely high one-time integration fee (Around $600), which no other peer company charging. On top of it, you will never be able to contact the support team, it always says wait for a mail reply. **What problems is Bird solving and how is that benefiting you?** I was using it for sending alerts messages to my customers on whatsapp. ### 27. Fraud Company on Payments End **Rating:** 0.0/5.0 stars **Reviewed by:** Hardik S. | CTO & Online Head, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2021 **What do you like best about Bird?** Tried it for a week. Didn't like it so didn't use it much **What do you dislike about Bird?** Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it. But surprisingly, they charged my credit card on Feb 4, 2021, for $600 which was very surprising. Contacted their support team. Was shocked by their response when they denied the same. It was very unethical and a case of fraud. **Recommendations to others considering Bird:** Find another company with WhatsApp API **What problems is Bird solving and how is that benefiting you?** No benefits. Very unethical in terms of charging the credit card. ### 28. Customer support is terrible! **Rating:** 1.5/5.0 stars **Reviewed by:** Laura Alejandra O. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Bird?** It works as promised, most of the time... **What do you dislike about Bird?** When it doesn't work or something goes wrong, trying to get help from the Support Team is a living hell. For a company that's supposed to provide better customer communications, their communications with their own customers is terrible. Ever since the released of Inbox, their at at full capacity and it doesn't seem like they have done much to improve. Quite disappointing! **What problems is Bird solving and how is that benefiting you?** The whole process to get access to the WhatsApp Business API was great. ### 29. Pretty Good SMS Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Bird?** The UI is super easy and intitutive to use. Navigating around the service, creating your message, uploading your list and everything else is a breeze with their simple UI. **What do you dislike about Bird?** The only issue I ran into was with sending links. You have to get approved by carriers if you want to include a link, but their CS team is super helpful and will reach out to the carriers for approval on your behalf. The only other thing I wish they had was mobile number verification. They may have it now, but it was a little bit of a pain because you will get charged if you have a landline in your list but the SMS won't send. **Recommendations to others considering Bird:** Make sure you have all Mobile Numbers if using SMS and double check your links are approved before you send out SMS. **What problems is Bird solving and how is that benefiting you?** Texting Customers ### 30. This is what you need as a consumer or business! **Rating:** 5.0/5.0 stars **Reviewed by:** Camiel P. | Owner, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Bird?** The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner. **What do you dislike about Bird?** I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service. **Recommendations to others considering Bird:** Just try the service! The best way for us to get involved with MessageBird was the free trial option. Since I could try out the look and feel of a message and the way the system works, was the best way to get familiar with the tools and made me sign up with a good en trustworthy feeling. After the first payment, I could send messages right away to all of my customers or realtions with no delay. **What problems is Bird solving and how is that benefiting you?** True MessageBird I can reach out to customers In a more personal way. The way e-mail won't be read and calls can be forgotten, a text message is a solution for businesses to interact with customers on a direct level that suits the customer. We use MessageBird for invoice reminders, product activations and many more. ### 31. A revolutionary idea! **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham S. | Student at Georgia tech, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Bird?** The thing that I like at the best about MessageBird is the ease of access with which calls can be directed to appropriate people. The global Points of Presence is able to instantly connect you with a high speed and crystal clear connection. **What do you dislike about Bird?** The user interface is a little complicated. It would be better if the interface was designed to be more intuitive rather than having the user navigate through it. There is a steep learning curve associated with the platform but once the user is familiar with it, there are no problems. **Recommendations to others considering Bird:** It is definitely worth a try! You'll love this! **What problems is Bird solving and how is that benefiting you?** One of the big problems that I am trying to solve is regarding the customer service department. When a customer calls, he or she expects instant help. Using message bird, customers have been more satisfied with the customer service and the communication between customer service rep and the customer has been better. ### 32. Very easy to use and value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Subhajit M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** 1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy 2. The services work for Singapore very well 3. Works for HK and US numbers very well ask well **What do you dislike about Bird?** The SMS services doesn't work for Indian mobile phone numbers properly. The scustomer service system is not available 24/7. Although the team has presence in Singapore, it has been hard to get someone to respond during Asian hours. Only London hour provide customer service. 24/7 chat customer service would be the least expected if the company wants to sell its services in Asia. **Recommendations to others considering Bird:** If you want a simple API solution to send SMS then this is it **What problems is Bird solving and how is that benefiting you?** We have a mobile app that retrieves the user's phone number and sends a OTP to the customer. We are using MessageBird to create this customised OTP service. The APIs are very easy to use. The dev team could implement the APIs within the mobile app and the appropriated backend services within less than a day. Till date we have not faced any errors wrt the APIs working. In terms of value for money it is a great service. Till date top ups have worked instantly and we haven't faced any downtime! ### 33. Service was not working and no refund was given **Rating:** 0.0/5.0 stars **Reviewed by:** Pantelis Z. | IT and Business Consultant at Its All Greek To Me, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Bird?** I could not use the service, so i did not like anything about them **What do you dislike about Bird?** Messages were received in chinese characters. Making them unreadable **What problems is Bird solving and how is that benefiting you?** We wanted a mobile number that could receive and send sms messages. ### 34. Fantastic support! Great service! Low cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Bird?** We have been using MessageBird for 6 months and love the service. The support team is very responsive and always have an answer for us. Also, the prices are very reasonable. **What do you dislike about Bird?** Nothing - MessageBird does exactly what we need it to do and we cannot fault the service **What problems is Bird solving and how is that benefiting you?** We use MessageBird for SMS marketing campaigns to our subscribers ### 35. time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything. **What do you dislike about Bird?** dont dislike anything about this product very easy to use **Recommendations to others considering Bird:** easy to use and very handy to be able to send multiple messages at once **What problems is Bird solving and how is that benefiting you?** updating several customers at once, saving time on admin as able to just use a template message and can send out to several numbers at once. one of the easiest sites i have ever used no training needed very self explanatory. . ### 36. Average **Rating:** 4.0/5.0 stars **Reviewed by:** Ruel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Cheap rates and fast delivery of messages. **What do you dislike about Bird?** (1) The timeframe that I will have to wait for my payment verification (2) Lots of undelivered messages and the system takes credits. (3) No US number support line. (4) Support chat sometimes reply is taking so long. **Recommendations to others considering Bird:** I love the company but it could be better if they keep innovating new features, faster and dedicated support and faster crediting of purchased credits. **What problems is Bird solving and how is that benefiting you?** We make laundry simple, hassle-free and convenient for our customers who use our platform. ### 37. Easy and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Trent L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** We only send simple email alerts to customers that items are ready for collection, this is nice and easy to use for this purpose. **What do you dislike about Bird?** Our messages are only sent locally, not international. Having to put in the country code for every number is a little frustrating and makes it difficult for automation. **What problems is Bird solving and how is that benefiting you?** Easy notification to customers that items are ready for collection. This helps prevent getting stuck with phone calls and allow quick roll over of work. ### 38. Best way to send authentication codes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Bird?** We were looking for a partner to send our registration confirmation sms, but the sending had to be instantaneous, many vendors had failed to do so, but MessageBird totally fulfilled our need. The integration with the APIs is very simple, this made our process much easier. The statistics are complete assisting us during the decision making. **What do you dislike about Bird?** I believe the only downside would be the rather high cost close to other competitors, but the quality is velsibly higher. **Recommendations to others considering Bird:** best service, strongly recommend to those who need sms on a large scale, and do not want to suffer with failures in deliveries **What problems is Bird solving and how is that benefiting you?** as I said in the positives, we needed a partner to send authentication codes. ### 39. Easy-to-use service, great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** We've used MessageBird to conduct important trial programs in customer texting outreach with minimal cost and technical fuss. There were some technical hurdles in setting things up, but, since then, the system has worked very well. The MessageBird system also integrates well with CRM platforms like Zendesk very easily and effectively. This is a great resource for businesses that need an easy texting solution and don't want to spend months waiting for the conclusion of a sprint or requiring engineering assistance. **What do you dislike about Bird?** There are some technical challenges and fewer automations associated with MessageBird for mass-message sending. They won't automatically apportion mass text messages across multiple long codes to ensure delivery. They also don't allow automatic geo-location targeting for customers in the US based on the customer's area code. These are smaller concerns, though, based on how you plan on using their service. **What problems is Bird solving and how is that benefiting you?** We're solving the problem of being able to send mass, transactional text messages to customer without great confusion or technical challenges, and it is working well. Customer service has been extremely helpful. ### 40. Very easy to get started and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** It's really easy to use and allows you to send mass personalised emails easily. Great Support to **What do you dislike about Bird?** The price is not that cheap if you send 1000s of emails but I am not sending that many - it works well for my needs **Recommendations to others considering Bird:** Well recommended. As it is easy to use and get going. It's very modern too **What problems is Bird solving and how is that benefiting you?** I can now communicate with clients more easily - rather than just email. It's very professional too. ### 41. Thank You all **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Bird?** Flow is great. It helps me to stay off the dash board trying to get out the messages. Good system. **What do you dislike about Bird?** There is nothing I dislike yet. Except I am still getting used to this system . **Recommendations to others considering Bird:** Good and effective products. **What problems is Bird solving and how is that benefiting you?** Intern office management ### 42. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Bird?** Simplicity. It was easy to integrate with our software. **What do you dislike about Bird?** Our customers complain about the tax of delivered messages. We are using messagebird with 3 of our customers for information about Queue Management and Service status. Our intentions it's to make Messagebird the default system for all our customers in more than 40 countries. But there is a big percentage of SMS that are not delivered. We can see the same problem in our own team. We already contacted your support, but the problem remains. **Recommendations to others considering Bird:** It would be nice to have a reseler program. Our products have a connector to Messagebird, and our customers are invited to create an account at Messagebird to get informations by SMS from our software. This means that we are making business for you and get nothing for it... **What problems is Bird solving and how is that benefiting you?** We produce instore customer service systems. We use Messagebird to inform the customers about the queue status, to thank for the visit, to get feedback, etc... And to send alerts by SMS to the system administrators and store managers. cut ### 43. Great service for SMS integrations! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos T. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Bird?** MessageBird is very simple to integrate and to use and it has all required functions to use SMS with our business processes: send and receive text messages directly with our applications. **What do you dislike about Bird?** Actually it is difficult to point out any problem or issue with the service... All good so far! **What problems is Bird solving and how is that benefiting you?** We are able to send alerts to our users from our web application. ### 44. excellent service - when it works **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** far easier than any other software we have used to add bulk text lists and send out thousands in an instant. **What do you dislike about Bird?** does not always work with internet explorer. however this is not their fault, just restrictions from our IT department, which can prove to be extremely frustrating when texts are needed to be sent urgently **Recommendations to others considering Bird:** highly recommended **What problems is Bird solving and how is that benefiting you?** the amount of time saved by this process is unreal... previously we would spend a full working day per week to send the amount of texts out we need to.. with this we can do the full process in around 30 minutes ### 45. Easy peasy SMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Neil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** The easy to use Rest API. Makes it so simple to integrate and documentation is very clear. **What do you dislike about Bird?** Pricing on SMS could be clearer. Credits get confusing. **What problems is Bird solving and how is that benefiting you?** Sending bulk notifications on behalf of the users of our platform. Each has there own number which is very cheap for us. ### 46. Top notch services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** Their incoming/outgoing sms reliability and handling is top notch. And their integration (and email forwarding) features are pretty handy too. **What do you dislike about Bird?** No known issues, I'm perfectly happy with MessageBird. **Recommendations to others considering Bird:** If you only need text messaging solutions (i.e. no VoIP or calling solutions) then MessageBird is the place to go. If you're looking for an all in one solution, then MessageBird might not fit your needs. We personally use MessageBird for texting solutions, and another provider for VoIP/calling solutions. **What problems is Bird solving and how is that benefiting you?** Messagebird makes it very convenient to share a single phone number for incoming/outgoing messages between all our employees. ### 47. Nice service with good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed A. | Cluster Marketing Manager, Hilton Suites Makkah & Conrad Makkah, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** I really like the service cost and efficiency **What do you dislike about Bird?** I believe that there is more enhancements to be done in the reporting. also the support should communicate any issues related to the operators before it happens and effect negatively on the service. **What problems is Bird solving and how is that benefiting you?** Auto sms messages when users submit their orders. in addition to promotional bulk campaigns. ### 48. Great service, very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Tom N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** Very stable service. Works perfect with our web application, never had any issues. Also nice to be able to read to delivery status of the SMS message. Highly recommended! **What do you dislike about Bird?** Nothing. Everything works perfect no complains **What problems is Bird solving and how is that benefiting you?** Incident management. Quick response from users ### 49. Best service **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo M. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Bird?** MessageBird is a service that in addition to simple text messages offers other services, vocail and social chat. I installed it to make a web app interact with text messages and I found it really good. All scripts are already available. **What do you dislike about Bird?** Being a nonprofit association, we would have appreciated the possibility of buying text message packages at "facilitated" prices, so as not to affect the social report too much. **What problems is Bird solving and how is that benefiting you?** Excellent SMS and vSMS service (Vocal SMS) ### 50. Like the delivery and prices **Rating:** 5.0/5.0 stars **Reviewed by:** Dhirendra P. | Co-Founder & CTO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Bird?** Both otp and transactional sms delivery and pricing. The subaccount feature works perfectly for us. **What do you dislike about Bird?** Yet to find it. They can reduce customer care in off hours. **What problems is Bird solving and how is that benefiting you?** We do authenticate people with their otp sms functionality. It's cheaper than other people but no compromise on delivery. ## Bird Discussions - [Help Center](https://www.g2.com/discussions/support-7283bd03-8fbc-4b4a-bc33-0d1748b3ec9b) - 1 comment, 1 upvote - [View Bird pricing details and edition comparison](https://www.g2.com/products/messagebird-bird/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+15%3A56%3A45+-0500&secure%5Bsession_id%5D=cf0214c7-cbb6-4fda-9aa9-794e61d4f10a&secure%5Btoken%5D=9379723c77eef86f0dc6aa1ffa463e7f024f6685e966ec2f2f8469d0b8536734&format=llm_user) ## Bird Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Support** - Documentation - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Bird Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (453 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)