Koncert Reviews & Product Details

The call tracking and analytics ensure visibility into the engagement results, response rates and communication history.

The efficiency of outbound call management allows my team to follow on quality issues with suppliers , communication about compliance and product recalls whenever they occur. Review collected by and hosted on G2.com.

It is quite a learning curve to configure the software in the firm system.

The product is not primarily for quality assurance workflows within the food production thus lacks specialized tools for regulatory compliance reporting or management of safety documentation Review collected by and hosted on G2.com.

Once Koncert is step up, it is quite simple to use. It is very intuitive for users like me who are not very technical.

Also, we enjoy the statistical data that the tool provides. Review collected by and hosted on G2.com.

The consensus on the team are the glitches. Often there is an issue with joining audio. I'm not sure what causes this. It could be something on our side. For example not restarting the computer on a regular basis or software upgrade by our IT team. Jared has shown me how to correct this issue and moving forward, I do not see a problem. Review collected by and hosted on G2.com.

I love that Koncert allows me to target more contacts simultaneously, making my workflow much more efficient compared to manual dialing. The control it offers with reports is fantastic, as it ensures I don't lose track of my activity, even with a high volume of 300 calls a day. Multitasking is significantly improved with Koncert, and the way it organizes everything simplifies my tasks. The tool's ability to help me connect with more people directly impacts my compensation, as more contacts mean greater earnings. Overall, the functionalities provided by Koncert, such as streamlining call management and efficient handling of large volumes of calls while keeping everything organized, are simply amazing. Review collected by and hosted on G2.com.

I find the sync between Salesforce and Koncert a little clunky. Additionally, the lack of integration with sales engagement apps is a bit disappointing. Though this is acceptable, there are areas for improvement in how Koncert handles Salesforce integrations, especially in creating tasks without errors and pulling information from rep reports or contacts more efficiently. This would be very helpful. The initial setup of Koncert was slightly challenging because my team was not accustomed to using reports in their work activities. However, this issue was resolved after the first few days. Review collected by and hosted on G2.com.

We absolutely love using the Koncert calling platform! Working with Victoria and Krystal has been a fantastic experience — their quick response times, deep product knowledge, and genuine dedication make every interaction smooth and productive. Thanks to their support, our teams and our clients’ teams are up and running faster than ever! Review collected by and hosted on G2.com.

I don’t have any concerns or negative feedback to share. The platform has met our needs consistently, and the team’s responsiveness and expertise make it easy to recommend Koncert. Review collected by and hosted on G2.com.

I really like that you can filter by people most likely to pick up, and I have also found that people just generally pick up more often than if I call from one of the competing dialers. Reps at Koncert are very helpful, quick to respond & happy to jump on a call if needed.

Couldn't be easier to use. Review collected by and hosted on G2.com.

No downside other than now I have no excuse not to cold call haha Review collected by and hosted on G2.com.

Koncert integrates seamlessly with HubSpot and makes outbound prospecting fast and consistent. But what truly stands out is the Customer Success team, they are hands-down one of the most responsive I’ve worked with. Whether it’s via email or through their Office Hours, I’ve always gotten clear, fast guidance. It genuinely feels like they’re invested in our success.

From a performance standpoint, the low latency makes a huge difference. You’re connected almost instantly, avoiding that awkward “hello, hello?” delay. They’ve also been consistently improving the platform, adding smart features and working to differentiate from other dialers in the market. It’s clear they’re building with feedback in mind. Review collected by and hosted on G2.com.

Honestly, there’s nothing major to dislike. The product delivers on what it promises. If anything, I’d love to see future enhancements like native scrubbing or enriched contact previews—maybe even something like an embedded LinkedIn iframe—so I can stay in the zone without needing to switch tabs mid-call. But those are just forward-looking ideas, not drawbacks. Review collected by and hosted on G2.com.

I really like Koncert's technology and ability to toggle between power and parallel dialing. I also appreciate having so many phone numbers to call from, it adds a lot of flexibility. Their service is fantastic too. Review collected by and hosted on G2.com.

Would be really great to have texting baked in but that for me wouldn't be a big enough reason to move away from Koncert. Review collected by and hosted on G2.com.

Koncert is helpful in calling high volumes of users, quickly, very helpful for call recordings as well generating the Ai summary of what the conversation was regarding. Review collected by and hosted on G2.com.

Koncert can randomly stop working, and be a bit buggy. Also, I am not sure if it is always using #s that don't get marked as Spam. Hard to find prior conversations as well when you don't remember the name of the contact. Review collected by and hosted on G2.com.

Strong CRM integration that keeps call data synced automatically

AI dialers that reduce idle time and boost connect rates

Caller ID Management improves pickup rates with prospects

Support team is responsive and helpful Review collected by and hosted on G2.com.

User interface could be more modern and intuitive

Initial onboarding and campaign setup take time to learn

Reporting dashboards lack flexibility for deeper insights Review collected by and hosted on G2.com.

It's an amazing priced tool that helped me book 34 meetings from just 5 hours of calling per week in March of 2025! Any question I had, the customer support team nailed it fast. And I used to use connect and sell's dialer. This is 10x better and way better on my wallet. This is better than Nooks too. I'm connecting with 1 in 5 dials all week long. This week I had 1 in 3 dials. The secret is their caller ID hygiene. I was integrated into Hubspot and dialing within minutes. I use it every day now and reached my $10k MRR under 60 days. Review collected by and hosted on G2.com.

I wish I had found them sooner. There is absolutely nothing I don't like. It's better and more capable than Nooks too. Review collected by and hosted on G2.com.