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Xero Reviews & Product Details

Pricing

Pricing provided by Xero.

Starter / Early

$13.00
Per Month

Xero Media

Xero Demo - invoice-with-cc.png
Xero invoice with credit card
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Business performance dashboard
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Xero Projects Task and Expenses
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Xero's mobile IOS sales dashboard
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Expenses desktop - to review
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Reporting - chart of accounts
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Xero Reviews (1,344)

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Reviews

Xero Reviews (1,344)

View 2 Video Reviews
4.4
1,345 reviews

Pros & Cons

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Thomas G.
TG
Founder/Owner
Food & Beverages
Mid-Market (51-1000 emp.)
"Helps Me To Keep My Bussiness Account Clean"
What do you like best about Xero?

The dashbord is very useful for the full picture of my businesses accounting. When running around Chicago coordinating vendors and dealing with bridezillas (usually clients are lovely, usually), I just need to open my laptop and see where the money is. I love that I can invoice a couple for a deposit right from my phone wile at a venue. It looks clean, not old clunky spreadsheet I used to work with. The way they designed this service is a vibe. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Semetimes the bank feeds deisconnect more than I'd like. It's super annoying when I sit down to do my admin day and realize that I have to re-enter my password for Chase. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Thomas, thank you so much for taking the time to share your feedback with us, we truly appreciate it!

HJ
Owner
Small-Business (50 or fewer emp.)
"Xero keeps our engineering firm's financials straight without adding more complexity"
What do you like best about Xero?

I'm Harold Kim and running a 41 person engineering and data modeling shop means I live in a world of tight deadlines, CAD revisions, and clients who always want " just one more simulation". Admin work is the last thing I want to wrestle with Xero has made our financial workflow noticeably lighter. The recurring invoices for long term modeling projects fire off automatically, and the bank feed rules keep all the software license charges organized no small feat when our team uses half the tools under the sun. I can check cash flow between design reviews without digging through a complicated interface. Review collected by and hosted on G2.com.

What do you dislike about Xero?

My biggest gripe is reporting. Engineers love precision Xero's built in reports are fine but not detailed enough when I'm comparing margins across project types or looking at cost drift over time. I still export to excel for deeper analysis and some integrations with CAD-related billing tools feel clunky, they work, but they require tuning. Support is responsive though not always as our production pace. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Harold, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it!

We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate!

JL
Founder & Owner
Small-Business (50 or fewer emp.)
"Effortless Bookkeeping and Streamlined Workflow with Xero"
What do you like best about Xero?

Running Total Bookkeeping Services by Jordan, I need software that doesn't pull me into extra steps. Xero keeps things simple the layout is uncluttered, transactions are easy to categorize, and the reconciliation screen stays straightforward even when clients have high volume activity. I can set up a new client quickly, connect their bank feeds, and get their books running smoothly without long onboarding sessions. Because I'm in the system daily, the consistency matters Xero doesn't make me hunt for features or redo work. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the report feel too locked in. When a client wants more detailed breakdowns, I usually export the data and rebuild the layout myself. A few integrations also require more tweaking that I'd like before they sync reliable, especially when clients use niche apps. Support is knowledgeable, but the response pace doesn't always match the urgency I have when I'm trying to clear time sensitive tasks. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share your positive feedback, Jordan. We also appreciate you letting us know about some features that you would like to see implemented. We encourage you to vote for or share your ideas in Xero Product Ideas - https://productideas.xero.com/

Your valuable input helps us continuously improve and innovate!

SD
Owner
Small-Business (50 or fewer emp.)
"Effortless Bookkeeping and Seamless Client Management with Xero"
What do you like best about Xero?

For my small business bookkeeping practice, I value how straightforward Xero is. I can move from one client file to another without stopping to figure out where something lives. The reconciliation view is clean, bank rules are simple to set up, and invoicing is quick to maintain. When I bring on a new client especially one who hasn't had proper bookkeeping before I can get their file organized without a lot of setup time. The platform stays consistent from day to day, which helps me keep everyone's books current. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the reporting options feel too rigid for the presentations certain client expect. I often have to export and rebuild reports to get the breakdowns they want. A few integrations also need extra adjusting before they sync smoothly, which adds time on the front end. Support is friendly, but the response times don't always match the pace I'm working at during busy months. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Sandra, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it!

We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate!

Shraga J.
SJ
Vice President Operations
Small-Business (50 or fewer emp.)
"XRO: Effortless Accounting and Flawless Cash-Flow Management"
What do you like best about Xero?

Being VP in HR linage firm, I deeply depend on XRO IT tool on minimizing manual accounting tasks since it slice and dice them in seconds. Over 5yrs in use, it has improved general cash-flow management, all expenses incurred in my organisation, accurate online/cloud invoice, quotation and payments creation. It has been our best for it has fully reduced cost of hiring account experts and as a result, Xero has brought about Zero errors. This tool has Self-explanatory settings since clean UFI and customizable UX for everyone. Reliable and secure digital bank statement uploading and reconciliation. It is automatically add them to their respective account records. Besides, it is the best tool with an exceptional feature for cloud billing, order and inventory management under single secure umbrella (SSU). Review collected by and hosted on G2.com.

What do you dislike about Xero?

For quite long in use, it has not failed my organisation. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Shraga, thank you so much for taking the time to share your positive feedback with us, we truly appreciate it. Great to hear Xero has been such a helpful tool for you!

Haelan K.
HK
Owner, Chef
Restaurants
Small-Business (50 or fewer emp.)
"Xero helps me keep the business side organized so I can cook"
What do you like best about Xero?

Xero catches things I’d forget in the rush of pop ups and prep days. My bank feed updates on its own, which feels like someone quietly tidying the counter while I’m busy stirring something else. Other people mention how simple and reliable it is, and I feel the same. Sending invoices with my own branding also makes me oddly happy. It looks like Eating Fantasy, not some generic template, and payments show up right away, which takes a load off. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I haven’t hit any major frustrations yet. Till now just working fine. Review collected by and hosted on G2.com.

Response from Xero of Xero

Fantastic to hear, Haelan - so pleased to hear Xero is taking the hassle out of finances and repeat tasks ,so you can focus on what matters!

SB
Owner
Small-Business (50 or fewer emp.)
"Effortless Workflow and User-Friendly Interface for Small Businesses"
What do you like best about Xero?

As the owner of Sum It Up Bookkeeping, I appreciate that Xero keeps the workflow simple without stripping out useful tools. The bank rules are easy to tailor, the reconciliation screen is clear, and setting up new clients doesn't turn into a project. Most of my clients are small business owners who don't want to wrestle with software, so the clean interface makes it easier for them to follow along when I walk them through their numbers. I'm in Xero every day, and it stays consistent, which helps me keep files updated quickly. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I would like more flexibility in reporting templates. When a client wants a specific breakdown especially multi period comparisons or category level detail I usually end up exporting and reformatting it myself. Some integrations also need a bit more fine tuning that I'd expect before they sync the way they should. Support is polite and helpful, but I do wish the turnaround time were faster during busy client weeks. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for your detailed review, Sami! Great to hear you're having such success with client and SME workflows, and if you'd like to follow up some of your product feedback please head to https://productideas.xero.com/ where you can submit new ideas and follow their progress.

PC
Owner
Small-Business (50 or fewer emp.)
"Reliable Platform That Keeps Our Team's Workflow Tight"
What do you like best about Xero?

Running a bookkeeping team of about ten people means I need tools that don't create bottlenecks. Xero stays operationally clean bank feeds connect with very few exceptions, coding rules cut a lot of repetitive work, and the reconciliation screen lets my staff clear transactions quickly without second guessing the logic. When we onboard new clients, setup is low friction and we can standardize their chart of accounts and workflows fast. From a team management perspective, Xero keeps everyone aligned because the interface is consistent across all files. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the advanced reporting options feel too down. For clients who want more granular comparative or departmental views, we usually have to export and rebuild the layout manually. A couple of integrations also require more tuning that I'd prefer, especially when clients have niche software in their stack. Support is knowledgeable, but the response cadence doesn't always match the pace we need during busier cycles. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Pat, thanks so much for taking the time to share your feedback! Thank you for choosing Xero.

We appreciate your feedback about the advanced reporting options and integrations, your insights are incredibly valuable! We encourage you to share your specific suggestions on our Xero Product Ideas platform at https://productideas.xero.com/.

This is the best place for your ideas to be seen. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. In fact, we've implemented features based on hundreds of community ideas. Thanks again for helping us make Xero even better!

Vaibhavi S.
VS
Senior Business Strategy Manager
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Xero keeps our financial side steady so the marketing work can keep moving"
What do you like best about Xero?

I enjoy about Xero is how it settles into the background of my work without creating extra noise. Our days at ViralMint get pretty packed with campaign changes, client calls, and the usual scramble that comes with performance marketing, so having something that quietly keeps the books in line feels like a relief.

Sending invoices is quick, the bank feeds match up almost on their own, and I don’t find myself hunting through old sheets or digging through email trails to confirm what got paid. The interface feels simple enough that I don’t have to explain it twice to anyone on the team. It almost feels like the finance part of the business finally behaves the way we wish the rest of our tools did, steady and predictable. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The mobile app also feels a little thin. It’s fine when I’m traveling and just want to check a payment, but if I need to actually work on something, I wait until I’m back on my laptop. And during crunch times, when we’re handling audits or heavy reconciliation, the support responses can feel slower than we’d like. It’s not terrible, just one of those small frictions that stick in your mind when you’re already juggling too much. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Vaibhavi, thanks so much for taking the time to share your feedback! We're thrilled to hear you're finding Xero helpful in monitoring cash flow, sending invoices and your other day to day business needs, that's fantastic to know.

We also really appreciate you highlighting areas for improvement. We encourage you to share your mobile app suggestions on our Xero Product Ideas platform at https://productideas.xero.com/.

This is the best place for your ideas to be seen. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps.

Thanks again for helping us make Xero even better, it's great to have you with us!

MR
Owner / Founder
Small-Business (50 or fewer emp.)
"Efficient Tool for Managing High Volume Client Files"
What do you like best about Xero?

I the volume of client work we handle at CAPFORGE, Xero keeps things streamlined. The bank feed connections are generally reliable, the rules engine cuts down on repetitive coding, and the interface makes it easy for my team to stay aligned even when multiple staff are in the same day. Implementation for new clients is quick we can stand up a clean, organized set of books without dragging the process out. The platform stays stable even when we push it with frequent daily use across a large client roster. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the reporting functionality is still too rigid for the more detailed analysis we do for CFO level clients, so we end up exporting to rebuild views manually. A few integrations, especially in ecommerce, need extra configuration before they settle into a predictable sync pattern. Support gets the job done, but the turnaround time isn't always fast enough when we're trying to clear bottlenecks in a busy production week. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Matt, thanks for leaving us such a detailed review and we're really pleased to hear you're getting a lot of value out of Xero. We hear your feedback about reporting functionality and we're always looking to improve the product. We'd encourage you to check out our product ideas page where you can submit and vote on the features you'd like to see. Thanks again!

See how Xero improved

Pricing Options

Pricing provided by Xero.

Starter / Early

$13.00
Per Month

Standard / Growing

$37.00
Per Month

Premium / Established

$70.00
Per Month

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Xero Features
Customization
User, Role, and Access Management
Performance and Reliability
Journal Entries
Tags / Dimensions
Audit Trail
Invoice Customization
Collections Automation
Payment Processing
Purchase Orders
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