TeleCMI Reviews & Product Details

. I especially like the IVR creation: on some other platforms, there isn’t a multi-level IVR, but in Telecmi we have a multi-level IVR, and it helps me manage call management for our team, I also like the support team because whenever we face issues on Telecmi, they help us. They are easy to reach and usually help us find a solution quickly. Review collected by and hosted on G2.com.

The first time I tried to use it, I got so much stuck and sometimes the options can be a little confusing, especially when we are trying a feature for the first time. It would be helpful if the dashboard and some of the features were a bit more straightforward. Other than that, we are quite satisfied with Telecmi and overall performance and support was good for us. Review collected by and hosted on G2.com.

what i like best about telecmi is its user friendly interface, reliable call quality comprehensive communication features. Theplaform makes it easy to manage inbound calls and outbound calls, track customer interations, in the telecmi like very supportive and easy to understand and also we are using telecmi for inbound and outbound calls we are using telecmi to connect with our customer to get available and also we are giving the support for them, using telecmi. Review collected by and hosted on G2.com.

While TeleCMI works well overall, I wish the notification system was more consistent, as I occasionally miss updates or alerts. The initial setup and configuration can also take some time if you're new to the platform. Additionally, having more detailed documentation and video tutorials would make it easier to learn some of the advanced features and also we need a customized report. Review collected by and hosted on G2.com.

What i like best about the Telecmi is its reliability and ease of use and also that the platform runs smoothly, and the call management features like click to call and also the features help our team stay organised throughout the day, I appreciate how quickly we can access call history and monitor performance, which has made it easier to improve. Review collected by and hosted on G2.com.

At this point, i don't have any major dislikes about Telecmi. It has been meeting our business requirement well and performs reliably in our day to day operations. if could suggest one improvement, it would be to add more customisation option for reports and dashboard, which would make it even easier to analyse performance based on our specific business needs. Review collected by and hosted on G2.com.

what i like best about Telecmi is its user- friendly interface. and also the call quality is stable and reliable the call recording and call history help to monitoring and improving team performance. Review collected by and hosted on G2.com.

At this time, i don't have any significant dislike about the Telecmi. The platform has been reliable, easy to use, and meets our business requirement well. the feature we use to work smoothly, and whenever we've needed assistance, with the support team has been responsive and helpful. Overall our experience with Telecmi has been very positive, and we appreciate the continuous improvements and updates to platform. Review collected by and hosted on G2.com.

I find TeleCMI easy to use and reliable, especially liking its excellent click-to-call feature, which helps manage student inquiries efficiently and keeps call records organized. It provides useful reports and offers responsive customer support. The platform has improved our admission communication process overall. The integration with our CRM makes it convenient to access contact details and keep communication records organized for efficient follow-ups. Additionally, the initial setup was quite easy thanks to the guidance of the TeleCMI support team, which helped us get everything running smoothly. Review collected by and hosted on G2.com.

There are no major concerns with Telecmi. the platform works well for our requirements. As now we don't have dislike on Telecmi. Review collected by and hosted on G2.com.

i like the most about the Telecmi because it makes our day to day calling and communication much easier. and that the platfrom is user-friendly, works smoothly, has all the important features we need in one place and also we use this dashboard to track our sales team reports we getting the exract, it also help us manages call better and stays organized while working with customer Review collected by and hosted on G2.com.

sometimes Telecmi can be a little lower, and some features take time to understand. it would be better if the interface was a bit simple and features . Review collected by and hosted on G2.com.

Telecmi has made my daily communication much more convenient.The platform is easy to understand, calls are managed smoothly, and everything feels well organized. it helps me save time and it help us connect with our customer without issue and also with customer without any unnecessary hassl. Review collected by and hosted on G2.com.

sometime it takes a little time to get used to all the features, but overall it's pretty easy to use, otherwise it was good for us has much we don't have any dislike. Review collected by and hosted on G2.com.

I like TeleCMI's easy-to-use interface that requires minimal training, and its reliable call quality with smooth connectivity. The automatic call recording is great for quality checks and future reference. I also appreciate the real-time reports and analytics to monitor team performance. The click-to-call functionality is really handy for quick communication with students and parents. The centralized call management ensures no student inquiry or lead is missed, and it simplifies admission follow-ups by keeping all communication in one place. The initial setup was very easy, the onboarding process was smooth, and the support team guided us through the configuration and CRM integration. Review collected by and hosted on G2.com.

One small improvement I'd like to see reporting model could offer more features. Apart from that, overall experience with telecmi has been very positive. Review collected by and hosted on G2.com.

Support team guide’s us very well and issue has been fixed Review collected by and hosted on G2.com.

We have faced an issue while integrate the telecmi with the CRM but Raja from support team helps us to integrate it Review collected by and hosted on G2.com.

Call routing using IVR helps very much to connect to the actual team where the customer easily reaches. Easy to manage and streamline the users' calling operations. Review collected by and hosted on G2.com.

Some features in the new Telecmi portal look a little difficult to understand initially. But later, with the help of the support team, it seems easier to understand some technical terms. Review collected by and hosted on G2.com.