TeleCMI Reviews & Product Details

TeleCMI has truly streamlined our communication processes. What stands out most is how intuitive and easy to use the platform is—even new team members can get started with minimal training. The implementation was smooth, with clear onboarding and responsive support throughout the setup.

We rely on TeleCMI daily, and its reliability and rich feature set make it a dependable part of our workflow. From call tracking to analytics and integrations, it covers everything we need. We also appreciate how easily it integrates with our existing tools, which minimizes disruption and enhances productivity. Above all, their customer support is responsive and genuinely helpful, which adds a lot of value to our overall experience. Review collected by and hosted on G2.com.

While our experience has been mostly positive, we’ve occasionally noticed minor lags during peak hours or when switching between features. Additionally, there’s room to improve the UI in some areas to make navigation even more fluid. It’s not a dealbreaker, but small tweaks could further enhance the user experience. Review collected by and hosted on G2.com.

What I appreciate most about TeleCMI is how straightforward it is to set up and begin using. The call quality is reliable, the dashboard is easy to navigate, and features such as call tracking and reporting are extremely useful for managing daily tasks. It accomplishes what I need without unnecessary complexity. Review collected by and hosted on G2.com.

At times, the user interface comes across as somewhat basic, and I find that some of the more advanced features could benefit from clearer documentation. Additionally, the support response time tends to slow down during peak hours. While these are not major problems, addressing them with a few small improvements would definitely enhance the overall experience. Review collected by and hosted on G2.com.

I like how TeleCMI integrates the communication with customers using tools like WhatsApp, which really helps us to share important information. This feature is particularly useful when a student isn't available to pick up the call; the parent can still be informed through this integration. Each agent can see and manage communication, making it easier to connect with both students and their parents. Additionally, the initial setup was quite easy for us. We took a trial account for a few days, and it worked well, allowing us to go live within a week. The support team was really helpful throughout the setup process, making it an overall smooth experience. Review collected by and hosted on G2.com.

Only a few modifications have been done in WhatsApp. Review collected by and hosted on G2.com.

I find the call barging or whispering feature of TeleCMI incredibly helpful. It allows me to listen to ongoing calls in real-time and assist our agents to make business more effective. When our agents struggle to explain our packages and offers, or make mistakes in giving the right pricing, we can intervene during the call to help them and ensure they offer the right membership plan to the right client. Additionally, the initial setup of TeleCMI was very easy for our team. Review collected by and hosted on G2.com.

I think they could improve the dashboard by making it simpler. It has too many feature tabs and sections. They should minimize these and simplify the UI, including all the feature options on the same page. Specifically, in the analytics section, there are multiple tabs segregating the user team answered missed; they could provide all those options in a dropdown-like option. Review collected by and hosted on G2.com.

I use TeleCMI for marketing and handling incoming customer relations calls, and I really appreciate its clear voice quality without any voice breaking. The softphone is very convenient for making calls, and the call transfer and merging options are a big help in transferring calls to another agent when needed. I also like the internal chat option and the ability to do recordings. It's user-friendly, and switching numbers within the app without changing them in the backend is super handy. The setup was very easy; we had it done on the same day. Review collected by and hosted on G2.com.

I think they could reduce the size of the softphone. It's big and takes up half of the screen, which makes it hard to see other pages if needed. It would also be great if they provide a phone app. Review collected by and hosted on G2.com.

I like how the IVR setup helps us manage high call volumes by guiding customers to the right department without any manual intervention. The call routing feature is great for ensuring that customers reach the right team. I also appreciate the call recording feature, which is helpful for maintaining service quality and for audit purposes. The initial setup was made really easy thanks to the support team, who provided a great walkthrough of the product. Review collected by and hosted on G2.com.

More customization can be done in the report section and the dashboard. In the report section, we need a small link of the call recording while downloading it in a CSV format. Also, the dashboard UI needs to be enhanced. Review collected by and hosted on G2.com.

We operate in the tax filing business and have several agents working for us. All calls and logs are tracked through a single dashboard, which greatly simplifies our production monitoring and evaluation process. They also have effective and efficient support Review collected by and hosted on G2.com.

Our number gets spammed frequently, and as a result, we have to change it almost every month. If they could provide a legitimate calling solution, it would help prevent our numbers from being targeted by spam. Review collected by and hosted on G2.com.

I use TeleCMI for managing our lead calls and tracking lead conversions, and it has really solved our call tracking problems by allowing us to monitor calls, keep records of calls, and maintain incoming call records. My most liked feature is the live call barging, which is really useful. If our agents struggle to convert a call into business, our senior agent can interfere with the call, whisper advice, or barge in like a three-way call, helping to successfully develop the lead into business. The setup was very easy, we were able to complete it on the same day, which was great. Review collected by and hosted on G2.com.

I think they could provide a mobile app for more convenient call handling. Review collected by and hosted on G2.com.

I like TeleCMI because it solves our long call durability problem where our previous providers would drop long calls, but TeleCMI sustains them. I also appreciate the call quality with no latency. The internal messaging tool looks good and helps in chatting with our agents while on a call without changing the dialer or moving to another application for internal chats. Also, the initial setup was easy. Review collected by and hosted on G2.com.

The dashboard can be simplified. Call logs can be provided in the analytics section itself instead of a separate tab. Review collected by and hosted on G2.com.

I have been using TeleCMI for our IT solutions business marketing calls for the past three years and I'm genuinely impressed with its performance and features. The transition from another vendor, particularly Skype, to TeleCMI was driven by the numerous attractive features offered by TeleCMI, such as call barging, whispering, and monitoring, which were demonstrated to us and proved to be very effective. The setup was seamlessly handled by the TeleCMI team, who provided us with a user-friendly demonstration of how to use their dashboard and make calls from their softphone, making the entire process straightforward. I particularly value the detailed call monitoring and reporting features, which allow us to listen to live calls and assess our agents' performance through comprehensive call success rates and monthly reports. TeleCMI has notably improved our call quality and connectivity, eliminating issues like voice lags and call drops that we experienced with previous solutions, thus enhancing our productivity significantly. In addition, the reliable pricing, excellent call quality, and the comprehensive range of features like detailed call reports make TeleCMI a product I'd readily choose again. Review collected by and hosted on G2.com.

Including messaging service along with calling package Review collected by and hosted on G2.com.