Orum Reviews & Product Details

The biggest benefit of Orum is the ability to parallel dial. In my previous role, I only had access to power dialing, which meant calling one person at a time and spending a lot of time waiting through rings, voicemails, and no-answers. With Orum, I can dial multiple prospects simultaneously and connect only when a live person answers. That alone massively increased my efficiency, talk time, and overall output. It keeps momentum high and makes outbound calling feel much more effective and intentional. Review collected by and hosted on G2.com.

While Orum is extremely powerful, there is a bit of a learning curve at the beginning, especially around pacing, call flows, and getting comfortable with handling live connects quickly. Once you get the hang of it, it’s smooth. New users may need some ramp time to feel fully confident using all of its features. Review collected by and hosted on G2.com.

Orum provides a very user-friendly experience. The platform is intuitive, easy to adopt, and requires minimal ramp time for reps. The Orum team is also extremely responsive—whenever we’ve needed support or had questions, they’ve been quick to help and proactive in offering solutions.

Implementation was straightforward thanks to how well the tool is designed, and both our account manager and customer success representative helped make the process seamless from start to finish. Integration with other tools has been just as easy, we use Outreach, and the two work very well together. Review collected by and hosted on G2.com.

Nothing significant so far. Any minor questions we’ve had have been quickly addressed by their team. Review collected by and hosted on G2.com.

Orum has completely transformed the way I approach cold calling. The Boost Connect feature saves me so much time by eliminating manual dialing, and Hot Numbers ensures I’m prioritizing the right prospects. The AI call scoring is a game-changer - it gives real-time feedback on tone, pacing, and objection handling, which helps me improve with every call. Review collected by and hosted on G2.com.

The Enrich Numbers feature is helpful when you’re missing contact details, but accuracy can be hit-or-miss. More than half the time, the number it finds isn’t correct. That said, this isn’t unique to Orum - most enrichment tools face the same challenge because phone data changes frequently and depends on third-party sources.

I still find it valuable because it saves time compared to manual research, and when it works, it’s a big win. If Orum continues improving data quality or adds more verification layers, this feature will become even more powerful. Review collected by and hosted on G2.com.

Orum is extremely easy to use! Allows you to choose power or parallel dialing which speeds up & automates a lot of your rep's process. I also enjoy the virtual sales floor as it gives an "in office" feel being able to make calls, listen to peers or have peers listen to you for that extra encouragement & instant caching or debriefing is great. They also have AI recaps & coaching that you can utilize & a pretty in depth dashboard for analytics so you can see what the gaps are for the team. Our account team is very helpful showing us different reports to tap into, where we can help push the team, & sharing new updates coming. Review collected by and hosted on G2.com.

This is just being picky, I think the layout leaves you wanting to see something flashier BUT that's just being a tech snob. The layout is simple & easy. Review collected by and hosted on G2.com.

- The flexibility to switch between power dial and parallel dialing so I can choose efficiency or control depending on the list and objective

- The ability to reach more people in the same amount of time, which keeps my outbound momentum high instead of getting stuck in one-by-one dialing.

- The AI call summary that generates notes right after each conversation, saving me time and capturing key takeaways without manual effort. Review collected by and hosted on G2.com.

No major dislikes so far; it’s been reliable and straightforward for my day-to-day outbounding needs. Review collected by and hosted on G2.com.

I find Orum's parallel dialer to be a lifesaver as it allows me to make multiple calls swiftly, which is crucial for completing my campaign flow on time. This feature enables me to reach out to multiple people simultaneously, rather than wasting time calling individuals one by one. I appreciate the automation that Orum provides, allowing me to focus on talking to whoever picks up instead of sitting and dialing each number. The seamless integration with platforms like ZoomInfo simplifies the process of picking up numbers and making calls, streamlining my workflow significantly. Moreover, the initial setup of Orum was straightforward and easy, which was a pleasant experience as a new user. This ease of navigation and user-friendly setup has made my experience with Orum very positive. Review collected by and hosted on G2.com.

I think Orum could be improved by incorporating more advanced live coaching features. Currently, while there are basic AI role plays available for practice, having bots specifically customized for the company would allow for more effective practice of cold calls and discovery. This would enhance the user experience by providing tailored, realistic scenarios that better prepare users for actual calls. Review collected by and hosted on G2.com.

I am highly impressed by Orum's capability to make exponentially more dials than a human can manually, which tremendously boosts my efficiency in SDR cold calls. The ability to automate this process not only saves time but also increases the number of potential connections I can make, which is pivotal for my role. Furthermore, I find the KPI tracking feature fantastic, offering me precise and real-time insights into my performance metrics. This level of tracking helps me better strategize and optimize my call techniques. Additionally, setting up Orum was very easy, which allowed me to integrate it seamlessly into my workflow without any hitches. Finally, the integration with HubSpot enhances my overall experience, as it meshes well with the tools I am already familiar with, making my work smoother and more cohesive. Review collected by and hosted on G2.com.

I am frustrated that Orum's call transcripts don't automatically scroll to the current timestamp during a call. This feature would significantly enhance the experience of reviewing calls. Additionally, I find it challenging that I can't easily compare different analytical statistics side by side. Being able to view and compare metrics such as October's call stats against November's, alongside seeing the percentage differences, would greatly improve the usability for my analytical needs. Review collected by and hosted on G2.com.

I use Orum for my BDR team so they can make calls, actually connect with our ICP, and then land meetings. It's also a really good coaching tool for me. Orum is giving them immediate feedback and also data on their calls, which makes my 1:1s with reps a breeze. I no longer have to spend hours listening to their calls to know how they are doing on the phone or what objections are coming up. I love how easy it is to use and how it integrates with HubSpot. Reps don't have to be distracted on the call to take notes because Orum is going to give them post-call notes. The dashboards are amazing and a lifesaver. Knowing what time of day is best to call is super helpful. The initial setup was a breeze. Review collected by and hosted on G2.com.

When I'm trying to add calls to the call library, the button disappears at times and slows me down, but other than that, the features I've wanted have been added. Review collected by and hosted on G2.com.

I have used and trialed just about every dialer on the market. Orum is by far the best, I have not experienced a single performance issue since starting to use it. It's features are easy to use, effective, and more useful than every other dialer, my connects and meetings have increased dramatically. Before you purchase another dialer make sure you evaluate Orum, it is in a class of its own. Review collected by and hosted on G2.com.

So far there is nothing I dislike about Orum, the team is incredibly responsive and the product is top notch. Review collected by and hosted on G2.com.

It simplifies my whole outbound process and is built to directly reflect everything that I've spent time dialing in in my CRM. The fully built-out push/pull API means that Orum is a direct reflection of the notes and data that matter the most to me, and any notes and information I enter into Orum make it back into my CRM in a perfectly predictable way. Review collected by and hosted on G2.com.

Orum can be detrimental to your organization and your prospects/leads/database if you don't know how to use it correctly. Your rep will be able to help you understand best practices to ensure that you become a power-user and increase your efficiency without compromising any of the intentional outreach you are doing. Review collected by and hosted on G2.com.