Orum Reviews & Product Details

Orum is extremely easy to use! Allows you to choose power or parallel dialing which speeds up & automates a lot of your rep's process. I also enjoy the virtual sales floor as it gives an "in office" feel being able to make calls, listen to peers or have peers listen to you for that extra encouragement & instant caching or debriefing is great. They also have AI recaps & coaching that you can utilize & a pretty in depth dashboard for analytics so you can see what the gaps are for the team. Our account team is very helpful showing us different reports to tap into, where we can help push the team, & sharing new updates coming. Review collected by and hosted on G2.com.

This is just being picky, I think the layout leaves you wanting to see something flashier BUT that's just being a tech snob. The layout is simple & easy. Review collected by and hosted on G2.com.

- The flexibility to switch between power dial and parallel dialing so I can choose efficiency or control depending on the list and objective

- The ability to reach more people in the same amount of time, which keeps my outbound momentum high instead of getting stuck in one-by-one dialing.

- The AI call summary that generates notes right after each conversation, saving me time and capturing key takeaways without manual effort. Review collected by and hosted on G2.com.

No major dislikes so far; it’s been reliable and straightforward for my day-to-day outbounding needs. Review collected by and hosted on G2.com.

I find Orum's parallel dialer to be a lifesaver as it allows me to make multiple calls swiftly, which is crucial for completing my campaign flow on time. This feature enables me to reach out to multiple people simultaneously, rather than wasting time calling individuals one by one. I appreciate the automation that Orum provides, allowing me to focus on talking to whoever picks up instead of sitting and dialing each number. The seamless integration with platforms like ZoomInfo simplifies the process of picking up numbers and making calls, streamlining my workflow significantly. Moreover, the initial setup of Orum was straightforward and easy, which was a pleasant experience as a new user. This ease of navigation and user-friendly setup has made my experience with Orum very positive. Review collected by and hosted on G2.com.

I think Orum could be improved by incorporating more advanced live coaching features. Currently, while there are basic AI role plays available for practice, having bots specifically customized for the company would allow for more effective practice of cold calls and discovery. This would enhance the user experience by providing tailored, realistic scenarios that better prepare users for actual calls. Review collected by and hosted on G2.com.

I am highly impressed by Orum's capability to make exponentially more dials than a human can manually, which tremendously boosts my efficiency in SDR cold calls. The ability to automate this process not only saves time but also increases the number of potential connections I can make, which is pivotal for my role. Furthermore, I find the KPI tracking feature fantastic, offering me precise and real-time insights into my performance metrics. This level of tracking helps me better strategize and optimize my call techniques. Additionally, setting up Orum was very easy, which allowed me to integrate it seamlessly into my workflow without any hitches. Finally, the integration with HubSpot enhances my overall experience, as it meshes well with the tools I am already familiar with, making my work smoother and more cohesive. Review collected by and hosted on G2.com.

I am frustrated that Orum's call transcripts don't automatically scroll to the current timestamp during a call. This feature would significantly enhance the experience of reviewing calls. Additionally, I find it challenging that I can't easily compare different analytical statistics side by side. Being able to view and compare metrics such as October's call stats against November's, alongside seeing the percentage differences, would greatly improve the usability for my analytical needs. Review collected by and hosted on G2.com.

It simplifies my whole outbound process and is built to directly reflect everything that I've spent time dialing in in my CRM. The fully built-out push/pull API means that Orum is a direct reflection of the notes and data that matter the most to me, and any notes and information I enter into Orum make it back into my CRM in a perfectly predictable way. Review collected by and hosted on G2.com.

Orum can be detrimental to your organization and your prospects/leads/database if you don't know how to use it correctly. Your rep will be able to help you understand best practices to ensure that you become a power-user and increase your efficiency without compromising any of the intentional outreach you are doing. Review collected by and hosted on G2.com.

I like that Orum helps me prospect quciker and make more outbound calls to prospects. Also, when I can't get a prospect to answer my work cell #, I can call the same prospect in Orum using a local area code and this greatly improves my success speaking with the prospect.

I like being able to add filters to the list of contacts. I like to filter my contact list by "State" so I know the territory I am calling into so my talk track will be relevant with the prospect.

I like the AI summary of calls that highlight key points, saving me time on typing out notes or having to relisten to the call. Review collected by and hosted on G2.com.

The thing I dislike the most about Orum is not being able to skip forward when listening to "Connected" calls that were recorded. It restarts the call, making it time consuming to listen to longer calls

One thing I don't necessairly enjoy is navigating both Orum and Hubspot to prospect efficiently. Taking the time to move contacts from Zoominfo to Hubspot and then to Orum. There are a lot of clicks, but once they are added, the rest of my experience is simple and efficient. Review collected by and hosted on G2.com.

I love how much time it saves me. The ability to connect with multiple prospects quickly without manually dialing is a game-changer. It makes my workflow more efficient and helps me focus on having quality conversations instead of just spending time on the phone. Review collected by and hosted on G2.com.

Sometimes the connection quality can be inconsistent, and there are moments when calls drop or don’t connect as expected. It’s not frequent, but when it happens, it can slow me down. Review collected by and hosted on G2.com.

Orum is an absolute life saver in an SDR roll. It helps me optimize my outreach and get in touch with more companies on a day to day basis. It helps me maximize efficiency and the layout of the app is awesome. The customer support is fantastic. Works amazingly with HubSpot. Took some getting used to, but is very easy to implement into your process. Review collected by and hosted on G2.com.

At times, the platform operates a bit too quickly, and I have noticed some glitches when trying to unenroll or snooze people. I would appreciate having an improved view that allows you to see these actions separately, ideally with a search function to make finding them easier. Review collected by and hosted on G2.com.

What makes Orum great is you can choose to dial a group of people or individuals to match your call tasks. Parallel dialing is great for larger call lists. I also enjoy that you get a reading of the transcript on the other line once it picks up some sort of automated answer or a live person. I also love the dial floors that allow group calls. Makes for fun and easy training or bull pen sessions. Review collected by and hosted on G2.com.

The delay in getting put through to a live person can be frustrating. It tends to set the prospect off as they can tell its a cold call from the delay, but it is manageable and not a deal breaker. Review collected by and hosted on G2.com.

This software is extremely user-friendly and simple to navigate, yet it remains highly efficient and effective. I really appreciate the ability to organize calls by time zone, as well as by the various types of calls, since many of my calls involve different talk tracks. I also enjoy the clean design—not just in the dialer, but also in the analytics and call history sections. Review collected by and hosted on G2.com.

I wish they would add an option to filter out items in the dialer, rather than only allowing you to filter in what you want. Additionally, I would appreciate the ability to add line breaks in the account description notes section, so my notes can be organized and not all merged into a single large paragraph. Review collected by and hosted on G2.com.