Best Conversation Intelligence Software

Blue Bowen
BB
Researched and written by Blue Bowen

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Best for Small Businesses:
Fathom
Fathom
Best for Mid-Market:
Gong
Gong
Best for Enterprise:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest User Satisfaction:
Fathom
Fathom
Best Free Software:
Fathom
Fathom
Show LessShow More
Best for Enterprise:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest User Satisfaction:
Fathom
Fathom
Best Free Software:
Fathom
Fathom

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Features
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
158 Listings in Conversation Intelligence Available
  • Sort By:
    G2 Score
Salesforce Sales Cloud
By Salesforce
(23,171)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Sales Cloud is the complete platform for Salesblazers, our community of sellers, sales leaders, and sales operations professionals, to grow sales and increase productivity. With the #1 AI C

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a suite of tools designed to assist leadership teams in understanding their sales pipeline and the leads being worked on by their sales and marketing teams.
    • Reviewers appreciate the platform's ability to centralize data, provide easy access to files, share documents, and create customizable, scalable, and automated reports, which significantly enhances productivity and efficiency.
    • Reviewers mentioned that the platform can be complex for beginners, costly for small organizations, and occasionally requires specialists for more complex changes, and it may be sluggish when handling large amounts of data or overloaded with capabilities you may not require.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,791
    Features
    3,976
    Lead Management
    2,335
    Customizability
    2,237
    Customization
    2,179
    Cons
    Learning Curve
    2,259
    Missing Features
    1,486
    Expensive
    1,445
    Limitations
    1,424
    Limited Features
    1,345
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.5
    8.6
    Customer Scoring
    Average: 8.5
    8.1
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    588,618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Sales Cloud is the complete platform for Salesblazers, our community of sellers, sales leaders, and sales operations professionals, to grow sales and increase productivity. With the #1 AI C

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a suite of tools designed to assist leadership teams in understanding their sales pipeline and the leads being worked on by their sales and marketing teams.
  • Reviewers appreciate the platform's ability to centralize data, provide easy access to files, share documents, and create customizable, scalable, and automated reports, which significantly enhances productivity and efficiency.
  • Reviewers mentioned that the platform can be complex for beginners, costly for small organizations, and occasionally requires specialists for more complex changes, and it may be sluggish when handling large amounts of data or overloaded with capabilities you may not require.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,791
Features
3,976
Lead Management
2,335
Customizability
2,237
Customization
2,179
Cons
Learning Curve
2,259
Missing Features
1,486
Expensive
1,445
Limitations
1,424
Limited Features
1,345
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.5
8.6
Customer Scoring
Average: 8.5
8.1
AI Text Summarization
Average: 8.7
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
588,618 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Gong
By Gong
(6,012)4.8 out of 5
Optimized for quick response
11th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. The Revenue Intelligence Platform (by Gong) transforms organizations with an accurate understanding of customer interactions to increase business efficiency, im

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is an AI-driven tool designed to record and analyze calls, providing transcripts, summaries, and insights to help users improve their communication and sales strategies.
    • Users frequently mention the ease of use, the ability to focus on conversations without worrying about note-taking, and the valuable insights provided by the AI-driven analysis and summaries.
    • Reviewers experienced occasional issues with the accuracy of transcripts, particularly with certain accents, and some found the user interface challenging to navigate or experienced difficulties with the tool's integration with other systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    506
    Helpful
    500
    Call Recording
    396
    Recording
    321
    AI Summary
    236
    Cons
    Recording Issues
    175
    Call Issues
    167
    Accuracy Issues
    122
    AI Inaccuracy
    97
    Missing Features
    93
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.5
    8.7
    Customer Scoring
    Average: 8.5
    8.9
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,695 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. The Revenue Intelligence Platform (by Gong) transforms organizations with an accurate understanding of customer interactions to increase business efficiency, im

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is an AI-driven tool designed to record and analyze calls, providing transcripts, summaries, and insights to help users improve their communication and sales strategies.
  • Users frequently mention the ease of use, the ability to focus on conversations without worrying about note-taking, and the valuable insights provided by the AI-driven analysis and summaries.
  • Reviewers experienced occasional issues with the accuracy of transcripts, particularly with certain accents, and some found the user interface challenging to navigate or experienced difficulties with the tool's integration with other systems.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
506
Helpful
500
Call Recording
396
Recording
321
AI Summary
236
Cons
Recording Issues
175
Call Issues
167
Accuracy Issues
122
AI Inaccuracy
97
Missing Features
93
Gong features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.5
8.7
Customer Scoring
Average: 8.5
8.9
AI Text Summarization
Average: 8.7
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,635 Twitter followers
LinkedIn® Page
www.linkedin.com
1,695 employees on LinkedIn®
Get a quote
Fathom
By Fathom
(4,193)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Fathom uses

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that provides instant meeting notes, actions, and recording, aiming to increase the efficiency of meetings by automatically capturing important information.
    • Users frequently mention the transformative impact of Fathom on their meetings, highlighting its ability to save time, focus on higher-priority tasks, and eliminate the need for manual note-taking.
    • Users mentioned some issues with Fathom, such as its slow generation of alternative summaries, occasional misunderstanding of names, and lack of mobile compatibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,381
    AI Summary
    1,892
    Helpful
    1,789
    Accuracy
    1,545
    Summaries
    1,373
    Cons
    Recording Issues
    678
    Meeting Management
    474
    Missing Features
    404
    AI Inaccuracy
    303
    Call Issues
    292
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.5
    8.4
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Fathom uses

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that provides instant meeting notes, actions, and recording, aiming to increase the efficiency of meetings by automatically capturing important information.
  • Users frequently mention the transformative impact of Fathom on their meetings, highlighting its ability to save time, focus on higher-priority tasks, and eliminate the need for manual note-taking.
  • Users mentioned some issues with Fathom, such as its slow generation of alternative summaries, occasional misunderstanding of names, and lack of mobile compatibility.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,381
AI Summary
1,892
Helpful
1,789
Accuracy
1,545
Summaries
1,373
Cons
Recording Issues
678
Meeting Management
474
Missing Features
404
AI Inaccuracy
303
Call Issues
292
Fathom features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.5
8.4
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,922 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
HubSpot Sales Hub
By HubSpot
(12,056)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot is a customer relationship management tool that assists in managing leads, tracking sales, and automating tasks.
    • Users like HubSpot's user-friendly interface, robust automation features, and its ability to integrate with other tools, which aids in efficient sales and marketing operations.
    • Users reported issues with HubSpot's high cost, especially for smaller teams, lack of customization options, and occasional bugs and slow loading times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,582
    Features
    853
    Helpful
    646
    Intuitive
    608
    Lead Management
    598
    Cons
    Missing Features
    587
    Limited Features
    455
    Learning Curve
    405
    Contact Management
    264
    Limited Customization
    248
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.5
    8.2
    Customer Scoring
    Average: 8.5
    7.7
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    811,475 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot is a customer relationship management tool that assists in managing leads, tracking sales, and automating tasks.
  • Users like HubSpot's user-friendly interface, robust automation features, and its ability to integrate with other tools, which aids in efficient sales and marketing operations.
  • Users reported issues with HubSpot's high cost, especially for smaller teams, lack of customization options, and occasional bugs and slow loading times.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,582
Features
853
Helpful
646
Intuitive
608
Lead Management
598
Cons
Missing Features
587
Limited Features
455
Learning Curve
405
Contact Management
264
Limited Customization
248
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.5
8.2
Customer Scoring
Average: 8.5
7.7
AI Text Summarization
Average: 8.7
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
811,475 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Fireflies.ai
By Fireflies.ai
(583)4.8 out of 5
10th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    283
    AI Summary
    259
    Transcription
    240
    Transcripts
    233
    Meetings
    207
    Cons
    Accuracy Issues
    79
    AI Inaccuracy
    74
    Meeting Management
    60
    Summary Quality
    50
    AI Limitations
    43
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.5
    7.7
    Customer Scoring
    Average: 8.5
    9.0
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
283
AI Summary
259
Transcription
240
Transcripts
233
Meetings
207
Cons
Accuracy Issues
79
AI Inaccuracy
74
Meeting Management
60
Summary Quality
50
AI Limitations
43
Fireflies.ai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.5
7.7
Customer Scoring
Average: 8.5
9.0
AI Text Summarization
Average: 8.7
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,318 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Read Fireflies.ai Reviews
Balto
By Balto
(541)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportuniti

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    105
    Ease of Use
    79
    Accuracy
    31
    AI Summary
    29
    Call Recording
    29
    Cons
    Call Issues
    51
    Accuracy Issues
    42
    Voice Recognition Issues
    29
    Missing Features
    18
    AI Inaccuracy
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.5
    9.5
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportuniti

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
105
Ease of Use
79
Accuracy
31
AI Summary
29
Call Recording
29
Cons
Call Issues
51
Accuracy Issues
42
Voice Recognition Issues
29
Missing Features
18
AI Inaccuracy
17
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.5
9.5
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
258 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
Convin.ai
By Convin
(536)4.7 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

    Users
    • Policy Advisor
    • Quality Analyst
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 64% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    287
    Helpful
    170
    Auditing
    133
    Artificial Intelligence
    99
    Call Recording
    97
    Cons
    Slow Loading
    75
    Accuracy Issues
    60
    Call Issues
    56
    Inaccurate Data Analysis
    37
    Inaccuracy
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.5
    9.3
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, Karnataka
    Twitter
    @convin
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    154 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

Users
  • Policy Advisor
  • Quality Analyst
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 64% Enterprise
  • 29% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
287
Helpful
170
Auditing
133
Artificial Intelligence
99
Call Recording
97
Cons
Slow Loading
75
Accuracy Issues
60
Call Issues
56
Inaccurate Data Analysis
37
Inaccuracy
36
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.5
9.3
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, Karnataka
Twitter
@convin
13 Twitter followers
LinkedIn® Page
www.linkedin.com
154 employees on LinkedIn®
Read Convin.ai Reviews
Chorus by ZoomInfo
By ZoomInfo
(2,966)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    44
    Ease of Use
    43
    AI Summary
    37
    Call Recording
    35
    Transcripts
    26
    Cons
    Call Issues
    18
    Recording Issues
    14
    Summary Quality
    13
    Difficult Navigation
    12
    Missing Features
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.5
    8.4
    Customer Scoring
    Average: 8.5
    9.0
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,929 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
44
Ease of Use
43
AI Summary
37
Call Recording
35
Transcripts
26
Cons
Call Issues
18
Recording Issues
14
Summary Quality
13
Difficult Navigation
12
Missing Features
11
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.5
8.4
Customer Scoring
Average: 8.5
9.0
AI Text Summarization
Average: 8.7
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,929 Twitter followers
LinkedIn® Page
www.linkedin.com
4,268 employees on LinkedIn®
Get a quote
Salesloft
By Salesloft
(4,106)4.5 out of 5
Optimized for quick response
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    327
    Helpful
    193
    Features
    186
    Automation
    166
    Time-saving
    136
    Cons
    Missing Features
    132
    Call Issues
    82
    Integration Issues
    78
    Contact Management
    67
    Limitations
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.5
    8.3
    Customer Scoring
    Average: 8.5
    7.8
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
327
Helpful
193
Features
186
Automation
166
Time-saving
136
Cons
Missing Features
132
Call Issues
82
Integration Issues
78
Contact Management
67
Limitations
65
Salesloft features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.5
8.3
Customer Scoring
Average: 8.5
7.8
AI Text Summarization
Average: 8.7
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Avoma
By Avoma
(1,326)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that analyzes conversations to extract insights and streamline the meeting process.
    • Reviewers appreciate Avoma's ease of use, automatic recording and transcription, AI-powered meeting insights, and the ability to customize notes and summaries.
    • Users experienced issues such as lag upon login, inaccuracies in AI note-taking and transcription, difficulties with multiple calendars, and challenges with manual uploads from Zoom.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    515
    Helpful
    507
    Recording Features
    415
    Transcripts
    406
    Recording
    385
    Cons
    Recording Issues
    243
    Inaccurate Transcripts
    224
    Transcript Accuracy
    213
    Accuracy Issues
    203
    AI Inaccuracy
    183
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.5
    8.5
    Customer Scoring
    Average: 8.5
    8.9
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    454 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that analyzes conversations to extract insights and streamline the meeting process.
  • Reviewers appreciate Avoma's ease of use, automatic recording and transcription, AI-powered meeting insights, and the ability to customize notes and summaries.
  • Users experienced issues such as lag upon login, inaccuracies in AI note-taking and transcription, difficulties with multiple calendars, and challenges with manual uploads from Zoom.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
515
Helpful
507
Recording Features
415
Transcripts
406
Recording
385
Cons
Recording Issues
243
Inaccurate Transcripts
224
Transcript Accuracy
213
Accuracy Issues
203
AI Inaccuracy
183
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.5
8.5
Customer Scoring
Average: 8.5
8.9
AI Text Summarization
Average: 8.7
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
454 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Jiminny
By Jiminny
(738)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny helps teams improve performance and maximize revenue through conversation intelligence. Jiminny records, transcribes and analyzes conversations, giving you valuable go-to-market insights and f

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    248
    Helpful
    247
    Call Recording
    200
    Recording
    155
    Transcripts
    113
    Cons
    Call Issues
    97
    Accuracy Issues
    77
    AI Inaccuracy
    64
    Poor Transcription
    53
    Missing Features
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.5
    8.3
    Customer Scoring
    Average: 8.5
    8.5
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    407 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny helps teams improve performance and maximize revenue through conversation intelligence. Jiminny records, transcribes and analyzes conversations, giving you valuable go-to-market insights and f

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Mid-Market
  • 33% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
248
Helpful
247
Call Recording
200
Recording
155
Transcripts
113
Cons
Call Issues
97
Accuracy Issues
77
AI Inaccuracy
64
Poor Transcription
53
Missing Features
39
Jiminny features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.5
8.3
Customer Scoring
Average: 8.5
8.5
AI Text Summarization
Average: 8.7
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
407 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Get a quote
Mindtickle
By MindTickle
(2,203)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mindtickle is a learning platform that allows users to record themselves and rehearse a sales pitch or presentation, and can be expanded for other business purposes.
    • Users frequently mention the ease of use, the smooth and user-friendly interface, the ability to learn remotely, and the helpful progress tracking feature that keeps them engaged.
    • Users reported issues with integration capabilities, slow loading times, minor bugs that slow down the experience, and a lack of mobile app features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    264
    Helpful
    120
    Intuitive
    97
    Knowledge Improvement
    92
    Simple
    91
    Cons
    Missing Features
    74
    Learning Curve
    55
    Slow Loading
    44
    Difficult Navigation
    38
    Layout Issues
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.5
    9.4
    Customer Scoring
    Average: 8.5
    8.5
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,980 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    748 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mindtickle is a learning platform that allows users to record themselves and rehearse a sales pitch or presentation, and can be expanded for other business purposes.
  • Users frequently mention the ease of use, the smooth and user-friendly interface, the ability to learn remotely, and the helpful progress tracking feature that keeps them engaged.
  • Users reported issues with integration capabilities, slow loading times, minor bugs that slow down the experience, and a lack of mobile app features.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
264
Helpful
120
Intuitive
97
Knowledge Improvement
92
Simple
91
Cons
Missing Features
74
Learning Curve
55
Slow Loading
44
Difficult Navigation
38
Layout Issues
37
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.5
9.4
Customer Scoring
Average: 8.5
8.5
AI Text Summarization
Average: 8.7
Seller Details