Conversation intelligence (CI) software is a machine learning-infused sales training software tool that helps sales orgs optimize and improve their ability to close deals. CI software records sales calls and facilitates playback, transcriptions, and scoring, so that both sales representatives and sales managers can identify highs and lows. With CI software, sales orgs can leverage and disseminate best practices to all reps, as well as unlock hidden insights that exist in the current CRM. Ultimately, CI software’s coaching and development functionalities encourage knowledge sharing, improve sales processes, and optimize pipelines.
To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:
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Gong is the #1 conversation intelligence platform for sales. It gives you unfiltered visibility into your customer conversations. Gong captures and analyzes every customer conversation across every channel. You can win more deals, skyrocket rep success, and change the way you go-to-market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong.
SalesLoft is the leading sales engagement platform, helping sales organizations deliver a better sales experience for their customers. More than 2,000 customers use the company’s category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including IBM, MuleSoft, Square, WeWork, and Zoom. Headquartered in Atlanta, SalesLoft has additional offices in San Francisco, New York City, London, and Guadalajara. SalesLoft has more than 400 employees and was recognized as the #1 best place to work in Atlanta for the second year in a row. The company was also named the 7th Fastest-Growing Technology Company in North America by Deloitte and recently hailed by The New York Times as a start-up that ‘may be the next unicorn… on a path to a $1B valuation.’ For more information on SalesLoft and how to deliver a better sales experience, visit http://www.salesloft.com.
Chorus.ai is a conversation intelligence platform that helps sales teams win more deals and coach reps to become top performers. With Chorus.ai all your calls and video conference get automatically recorded and accurately transcribed in real-time. Sales teams leverage conversation data for note-taking, follow-ups, coaching, and onboarding. AI-based insights help track deal risks, next steps, talk track adoption, and surfaces what works or doesn’t work for a specific company’s sales cycle. Companies like Adobe, Zoom, Outreach, and Qualtrics have increased win rates and reduced ramp time by using Chorus.ai.
Know what makes your phone ring - every click, every call, every channel. CallRail’s multi-channel attribution application helps more than 100,000 businesses answer questions about their marketing performance. Its intuitive software helps marketers know which marketing efforts are driving phone calls and web form submissions for their business, arming them with the data they need to optimize their campaigns to generate more leads, increase sales effectiveness, and improve customer retention. Contact us about our international plans now offered in the United Kingdom, Australia, New Zealand and Brazil! CallRail tracks phone calls from online and offline marketing campaigns (such as print ads, radio ads, TV ads, referrals, SEO), analyzes which campaigns best convert into customers, and increases phone call conversion rates by recording calls for training to make sales reps more effective - all breaking the limitations of historical PPC tracking! Simply put, CallRail is a cloud based telephony redefining the way companies track, handle, and analyze phone calls. Instant Free Trial. No Credit Card Needed. Learn more at CallRail.com.
If you’re building a team with ambitious targets, then we believe you need tools designed especially for the way they work to improve performance. Jiminny is the first communications platform built for inside sales and success teams. Our platform brings together a web conference, dialer and SMS tool, each built in a way that allows you to develop the skills of your team, improve productivity and collaborate as a business so you can generate more revenue across the customer lifecycle. By leading with communication, we capture every interaction across the buyer and customer lifecycle to give you the highest visibility of performance. Our platform automates with your CRM to show you powerful insights on where to coach for the highest impact, whilst saving your team hours of time on the routine admin tasks. It’s the perfect platform if you’re looking to improve team performance and help them work smart. Get ready to give your team something they’ll love.
Designed by seasoned sales and customer success professionals, ExecVision is the only conversation intelligence software that was built to empower organizations to coach people efficiently at scale, improving performance and driving revenue. ExecVision analyzes conversations, providing the ability to identify what was said, the context of what was said, positive or negative reaction, and the phase of the conversation where it occurred. ExecVision then interprets and compares outcomes, giving you insights into what is and isn’t working, differentiating top performers from everyone else. To accomplish this, ExecVision ingests and transcribes conversations, then leverages AI to identify and flag key moments that managers would have never caught due to time limitations. ExecVision combines software with a team of engagement and training specialists to customize the experience for the unique needs of your organization.
DialogTech connects calls to the customer journey. Powered by AI, DialogTech attributes calls from your marketing and analyzes conversations to measure caller intent, lead quality, and conversions. We make it easy for enterprise marketers and agencies to optimize ROI, build and target audiences with personalized ads, and deliver dynamic caller experiences to win customers.
VoiceOps is a best-in-class product that transcribes conversations and provides coachable call analytics for sales teams. Instead of listening to and manually scoring a small sample of calls, we transcribe, parse, and analyze all your reps’ calls to show you a breakdown of core skills like asking probing questions, describing benefits, upselling, and asking for the close at the right moment. VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that behavior across your team.
SalesDirector.ai is a conversational AI assistant that gives leaders the complete revenue picture and helps build a salesforce that scales. SALES COACHING Turn your team into a repeatable sales machine with AI-assisted deal coaching and insights. PIPELINE MANAGEMENT & DEAL INSPECTION Get instant visibility into every opportunity, account and lead with automated data entry and AI-enhanced insights. SALES FORECASTING Increase forecast accuracy and eliminate end-of-quarter surprises with objective, AI-enhanced forecasting. CRM DATA ENTRY AUTOMATION By connecting CRM, Email, Calendaring & call log data, we capture all interactions between sellers and buyers - without data entry from sales reps. LEADING SALES TEAMS USE SALESDIRECTOR.AI “Without a doubt, SalesDirector.ai has helped us improve forecast accuracy and pipeline visibility across the business.” - Mike Battaglia, VP of Sales, J.D. Power Global Automotive Division “SalesDirector.ai gives us an easy way to visualize forecast and pipeline health. Excellent tool for providing insights that keep things from falling through the cracks.” - Jim Patterson, Director of Sales at Wicresoft
An AI-powered meeting assistant for Sales and Customer Success teams to capture, transcribe, summarize, analyze, and collaborate across every customer conversation — at scale. Boost team productivity, increase peer coaching and knowledge sharing, and ultimately close more deals and delight customers.