Best Conversation Intelligence Software

Conversation intelligence (CI) software is a machine learning-infused sales training software tool that helps sales orgs optimize and improve their ability to close deals. CI software records sales calls and facilitates playback, transcriptions, and scoring, so that both sales representatives and sales managers can identify highs and lows. With CI software, sales orgs can leverage and disseminate best practices to all reps, as well as unlock hidden insights that exist in the current CRM. Ultimately, CI software’s coaching and development functionalities encourage knowledge sharing, improve sales processes, and optimize pipelines.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

  • Include Machine Learning technology to enhance coaching functionality
  • Record sales calls for playback and archiving purposes
  • Transcribe calls into text and data that can be searched and analyzed
  • Facilitate both individual and aggregated analysis of sales calls
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Results: 19
    Gong
    (1,033)4.7 out of 5
    Optimized for quick response
    Optimized for quick response

    Gong is the #1 conversation intelligence platform for sales. It gives you unfiltered visibility into your customer conversations. Gong captures and analyzes every customer conversation across every channel. You can win more deals, skyrocket rep success, and change the way you go-to-market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong.

    SalesLoft
    (384)4.6 out of 5
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    Optimized for quick response

    SalesLoft is the leading sales engagement platform, helping sales organizations deliver a better sales experience for their customers. More than 2,000 customers use the company’s category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including IBM, MuleSoft, Square, WeWork, and Zoom. Headquartered in Atlanta, SalesLoft has additional offices in San Francisco, New York City, London, and Guadalajara. SalesLoft has more than 400 employees and was recogn

    Chorus.ai
    (508)4.5 out of 5
    Optimized for quick response
    Optimized for quick response

    Chorus.ai is a conversation intelligence platform that helps sales teams win more deals and coach reps to become top performers. With Chorus.ai all your calls and video conference get automatically recorded and accurately transcribed in real-time. Sales teams leverage conversation data for note-taking, follow-ups, coaching, and onboarding. AI-based insights help track deal risks, next steps, talk track adoption, and surfaces what works or doesn’t work for a specific company’s sales cycle. Compan

    CallRail
    (75)4.5 out of 5
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    Optimized for quick response

    Know what makes your phone ring - every click, every call, every channel. CallRail is the leading provider of marketing software to businesses who want a single attribution platform to capture the journey from visitors to leads to customers. More than 100,000 companies and agencies use CallRail’s easy-to-use marketing attribution and conversation intelligence software to optimize lead generation and improve sales. From tracking calls to website form submissions, its all-in-one platform takes th

    Designed by seasoned sales and customer success professionals, ExecVision is the only conversation intelligence software that was built to empower organizations to coach people efficiently at scale, improving performance and driving revenue. ExecVision analyzes conversations, providing the ability to identify what was said, the context of what was said, positive or negative reaction, and the phase of the conversation where it occurred. ExecVision then interprets and compares outcomes, giving yo

    DialogTech connects calls to the customer journey. Powered by AI, DialogTech attributes calls from your marketing and analyzes conversations to measure caller intent, lead quality, and conversions. We make it easy for enterprise marketers and agencies to optimize ROI, build and target audiences with personalized ads, and deliver dynamic caller experiences to win customers.

    If you’re building a team with ambitious targets, then we believe you need tools designed especially for the way they work to improve performance. Jiminny is the first communications platform built for inside sales and success teams. Our platform brings together a web conference, dialer and SMS tool, each built in a way that allows you to develop the skills of your team, improve productivity and collaborate as a business so you can generate more revenue across the customer lifecycle. By lea

    VoiceOps is a best-in-class product that transcribes conversations and provides coachable call analytics for sales teams. Instead of listening to and manually scoring a small sample of calls, we transcribe, parse, and analyze all your reps’ calls to show you a breakdown of core skills like asking probing questions, describing benefits, upselling, and asking for the close at the right moment. VoiceOps automatically identifies winning behavior used on successful calls and helps you scale that be

    SalesDirector.ai is a conversational AI assistant that gives leaders the complete revenue picture and helps build a salesforce that scales. SALES COACHING Turn your team into a repeatable sales machine with AI-assisted deal coaching and insights. PIPELINE MANAGEMENT & DEAL INSPECTION Get instant visibility into every opportunity, account and lead with automated data entry and AI-enhanced insights. SALES FORECASTING Increase forecast accuracy and eliminate end-of-quarter surprises with

    Balto understands phone calls and ensures reps have the exact words they need in the exact moments they need them.

    An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

    An AI-powered meeting assistant for Sales and Customer Success teams to capture, transcribe, summarize, analyze, and collaborate across every customer conversation — at scale. Boost team productivity, increase peer coaching and knowledge sharing, and ultimately close more deals and delight customers.

    Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions

    Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology and an easy CRM integration in a best-in-breed communications solution.

    Eloquent Labs provides conversational AI for customer service.

    Kreato CRM is an Unified Sales CRM platform with in-built engagement tools and science driven sales intelligence.

    Qurious is the first real-time voice A.I. platform that enables sales leaders to scale their organizations better and faster, at lower cost.

    Refract.ai helps sales professionals and sales teams adapt and improve to meet the needs of competitive markets by identifying and capitalizing on every sales conversation.

    Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.

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