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Shopify Inbox Reviews & Product Details

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Shopify

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Shopify Inbox Community

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Shopify Inbox Reviews (16)

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SHALEENA B.

HR DIRECTOR

Small-Business (50 or fewer emp.)

9/3/2025

"Convenient App"

5/5

What do you like best about Shopify Inbox?

I like the notices for updates when something is expiring. My website doesn't go down at all. It was easy to setup the site and I haven't had the need to reach out to customer support as of yet and my site has been up for 3 years. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

It can be kinda of busy and all over the place. I wish I had training on how to add and move things around. Review collected by and hosted on G2.com.

Shaylynn B.

Customer Service

Food & Beverages

Small-Business (50 or fewer emp.)

6/24/2024

"Works well for a free program."

4/5

What do you like best about Shopify Inbox?

Inbox makes it very easy to manage customer conversations on your website. We use it daily as our main chat widget. It was very easy to install into our website and it integrates well with Shopify. The customer support is 10/10, as the Shopify team is always there to help when needed. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

It no longer supports Messenger or Instagram messages. Review collected by and hosted on G2.com.

Nikhil G.

Ecommerce Specialist

Small-Business (50 or fewer emp.)

10/25/2023

"if top communication and top-notch customer engagement is your priority, then Shopify Inbox is Must!"

4.5/5

What do you like best about Shopify Inbox?

I absolutely love Shopify Inbox! One of the coolest things about it is how it excels in customer communication. It's like having a personal superhero dedicated to keeping you connected with your customers. The seamless user experience and exceptional engagement tools truly make it a winner in my eyes. Plus, it's incredibly user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

Heres are my two dislikes about it :

Learning - The preliminary learning curve may be hard for the beginners. Switching through all of the features might make the effort to master.

Feature Overload- In few areas, the abundance of features can become overwhelming for users who're seeking out a extra streamlined or simplified communication answer. Review collected by and hosted on G2.com.

What problems is Shopify Inbox solving and how is that benefiting you?

Effortless Customer Communication- Shopify Inbox streamlines client communication, making it a breeze to deal with inquiries, offer help, and build relationships. This efficiency guarantees that no patron issue falls via the cracks.

Enhanced Engagement: this inbox has a good engagement level features, from customized messages to timely updates. This heightened stage of engagement not simplest satisfies clients but also boosts brand loyalty and retention.

Centralized Hub for Conversations: Instead of swtiching between different structures, Shopify Inbox brings all conversations to one centralized hub.

Improved Customer Satisfaction: By addressing client queries right away and imparting a unbroken conversation revel in, Shopify Inbox takes care of customer pride. Satisfied customers are much more likely to return and make repeat purchases. Review collected by and hosted on G2.com.

Esteban M.

Digital Marketing Specialist

Business Supplies and Equipment

Mid-Market (51-1000 emp.)

4/22/2024

"comunication with costumers"

5/5

What do you like best about Shopify Inbox?

It has the facility to implement a chatbot to advise users and also generates remarketing with users who have left their cart full or abandoned, reminding them of their purchase and offering a special discount if so programmed, it is used to carry out targeted campaigns, etc. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

It could be applied to large bases since large campaigns such as cyber or events of this type do not fully cover Review collected by and hosted on G2.com.

Rony C.

Small-Business (50 or fewer emp.)

10/5/2023

"Best chat for conversion"

5/5

What do you like best about Shopify Inbox?

The practicality of conversing with the visitors of my site, the ease of implementation, the high number of features because in this way the integration itself is not limited to just one feature and I don't need to look for other software for supplementation. Another feature I really liked was the customer support tool, I can even send discount coupons to my customer and order status. I am loving this software and use it frequently. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

I am constantly bombarded by people trying to sell me ads or resumes to help improve my site. I am just starting out and my budget is currently tight, so as soon as I tell one person, another takes their place. So my experience, to say the least, has been very annoying. I can't get any work done because I'm responding to text messages or emails about the subject in the Shopify inbox. The Shopify inbox, as I understand it, should be there for my customers, not for people selling or pushing their products or agendas on you. Review collected by and hosted on G2.com.

What problems is Shopify Inbox solving and how is that benefiting you?

I am able to converse directly with the visitors of my site, making it something very important for achieving conversion. In recent days, I managed to increase my company's revenue by 25% thanks to Shopify Inbox. I can overcome all my clients' objections through the Chat and even forward the product status and help them choose the best product for them. Review collected by and hosted on G2.com.

Brandon Q.

Artist

Music

Small-Business (50 or fewer emp.)

11/16/2023

"Shopify Inbox was the answer for me"

5/5

What do you like best about Shopify Inbox?

Being that I'm on the 5 dollar plan every month it beats out competitors with pricing. I also love the automations you can create. Was super easy to integrate and the rules can be used every day in different automated situations. I use this everyday

I haven't had to use customer support but Shopify in general has always been very fast and easy with getting back to me and answering my questions. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

User interface seems a little bland at first. But then you realize you don't want or need to much or it will complicate things. Review collected by and hosted on G2.com.

Amit K.

Frontend Developer

Small-Business (50 or fewer emp.)

1/23/2024

"Transforming Customer Conversations into Conversions"

5/5

What do you like best about Shopify Inbox?

Shopify Inbox seamlessly integrates into my online store, enabling real-time customer chat. Its live customer information feature allows personalized interactions, including product recommendations and discounts. Review collected by and hosted on G2.com.

What do you dislike about Shopify Inbox?

One drawback I've experienced with Shopify Inbox is its limited customization options for automated messages. While it offers automation, having more flexibility to tailor these messages to specific scenarios or customer interactions would enhance its effectiveness. Review collected by and hosted on G2.com.