vivenu Ticketing Platform Reviews & Product Details

The features I like best about vivenu are how smooth their mobile ticketing function works and their ticket transfers. Both are a huge improvement for us this year and make data collection and ease of operations better. Review collected by and hosted on G2.com.

My only dislike with vivenu is how raw some functions can be at times. A few features may only work after a few weeks of testing and back and fourth with support. This doesn't always mean the feature even works how you would like it to, but vivenu is constanly trying to update features to get them to a point where they work for all vendors. Review collected by and hosted on G2.com.

What I appreciate most about Vivenu is the perfect balance it strikes between powerful customization and total simplicity. The backend dashboard is incredibly intuitive, allowing us to manage complex seating charts, adjust ticketing tiers, and access real-time data insights instantly without needing a dedicated IT team. Furthermore, the end-user checkout is remarkably fast and clean, which has significantly reduced cart abandonment and kept our ticket buyers happy from start to finish. Review collected by and hosted on G2.com.

If there is one area that could use refinement, it is the initial learning curve associated with some of the platform's more advanced, granular features. Because the system is so highly customizable and offers an extensive array of developer-forward tools, it can occasionally feel a bit overwhelming for newer team members during the onboarding phase. While their excellent customer support team always helps us navigate these complexities quickly, a slightly more guided in-app tutorial for the deepest settings would make the setup process flawless. Review collected by and hosted on G2.com.

I greatly appreciate the vivenu Ticketing Platform, especially the ability to work independently through the integrated AI. This allows us to solve problems ourselves and not rely on business hours. I like that personal support directly helps to resolve issues during game days. The fast and reliable ticket processing is also a big plus, as is the strong design and full control the system offers. Review collected by and hosted on G2.com.

So far, nothing has come up here. We have been working intensively with it for 4 months. Review collected by and hosted on G2.com.

Working with the system is very intuitive. Thanks to the integrated wiki, "problems" can usually be solved quickly and easily on your own. And if the wiki doesn't help, the chat window allows for quick and direct communication.

The dashboard can be easily customized to suit your own needs in the daily workflow. There have never been any issues with the system. Everything works without problems.

Through numerous interfaces (marketing tools, etc.), our customer communication can be easily optimized. Review collected by and hosted on G2.com.

For the future, an integration of AI would be desirable, for example in the support area. Review collected by and hosted on G2.com.

We’ve had an outstanding experience with vivenu's live chat support that has consistently been there for us whenever we’ve needed help, whether it’s assisting our frontline operations team in real time or supporting our internal team behind the scenes.

Their responsiveness is exceptional. Questions are answered quickly, issues are addressed efficiently, and we always feel that our needs are understood and prioritized. What truly sets them apart is the close relationship they build with their customers. We never feel like just another account. Their team feels like an extension of our own. Review collected by and hosted on G2.com.

Due to the nature of our business setup, as it was a little far from what vivenu first was designed for, we've had few issues in setting it up to our likings. However, vivenu team has always been attentive to our needs. Review collected by and hosted on G2.com.

Ease of integration, the support and care received by both the sales and service teams, and the overall technological advancement of the platform in terms of up-to-date ticketing software and functions. Review collected by and hosted on G2.com.

Truly nothing so far. I am still a new client and so far, they have checked every necessary box off my list. Review collected by and hosted on G2.com.

The customer service has been great. The customer journey worked well and the backend build went well Review collected by and hosted on G2.com.

It was just new to us so there are things to learn. With that said, our staff felt supported during the process of being onboarded. Review collected by and hosted on G2.com.

Super fast customer support and simple solutions for complex problems. Additionally, there is a fantastic UI and UX, strong performance, good pricing offers, and a fantastic contact person. Review collected by and hosted on G2.com.

The API and MCP interfaces, as well as the natural, native integration into AI systems, still have room for improvement. Review collected by and hosted on G2.com.

It's very helpful for selling tickets via using its SDK or even using their APIs to use it as a SaaS. Also, it solves a lot of problems that this industry experiences Review collected by and hosted on G2.com.

Customer support is not on point and sometimes they don't themselves know their product. APIs can be limiting sometimes. Review collected by and hosted on G2.com.