--- title: Knowlarity IVR Reviews meta_title: 'Knowlarity IVR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Knowlarity IVR works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 22 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Knowlarity IVR Reviews **Vendor:** Knowlarity Communications **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.1/5.0 **Total Reviews:** 22 ## About Knowlarity IVR Knowlarity's Interactive Voice Response (IVR) Solution is a cloud-based system designed to automate customer interactions, enhancing operational efficiency and customer satisfaction. By utilizing pre-recorded voice messages and text-to-speech technology, it enables businesses to manage both inbound and outbound calls effectively. The system operates on Dual-Tone Multi-Frequency (DTMF) input, allowing callers to navigate through multi-level menus and connect with the appropriate agents or departments based on their selections. Key Features and Functionality: - Multi-Level IVR Menus: Create hierarchical menu structures to guide callers through various options, ensuring they reach the correct department or service. - Call Routing: Automatically direct calls to available agents or departments based on caller input, reducing wait times and improving response efficiency. - Multi-Lingual Support: Provide customized messages in multiple languages, including English, Hindi, and regional dialects, catering to a diverse customer base. - 24/7 Customer Support: Offer continuous support through recorded messages, ensuring customers receive assistance at any time. - Call Recording: Record inbound and outbound calls for quality assurance, training, and compliance purposes. - Concurrent Call Handling: Manage multiple calls simultaneously, allowing businesses to handle high call volumes efficiently. - CRM Integration: Seamlessly integrate with existing Customer Relationship Management systems to access customer data and provide personalized service. Primary Value and Solutions Provided: Knowlarity's IVR Solution addresses several critical business needs: - Enhanced Customer Experience: By automating call management and providing self-service options, customers receive prompt assistance, leading to higher satisfaction levels. - Operational Efficiency: Automating routine inquiries and directing calls appropriately reduces the workload on human agents, allowing them to focus on more complex tasks. - Scalability: The cloud-based nature of the solution ensures that businesses can scale their communication systems as needed without significant infrastructure investments. - Cost-Effectiveness: By reducing the need for extensive human intervention and optimizing call handling, businesses can lower operational costs while maintaining high service standards. In summary, Knowlarity's IVR Solution empowers businesses to streamline their communication processes, manage large call volumes effectively, and deliver a personalized and efficient customer service experience. ## Knowlarity IVR Pros & Cons **What users like:** - Users appreciate the **easy-to-understand dashboard** of Knowlarity IVR, enhancing team collaboration with multiple extensions. (1 reviews) - Users value the **easy multi-extension transfers** allowed by Knowlarity IVR, simplifying communication within their teams. (1 reviews) **What users dislike:** - Users face challenges due to **limited integration** with other tools, hindering overall effectiveness of Knowlarity IVR. (1 reviews) ## Knowlarity IVR Reviews ### 1. Good tool for IVR calling management **Rating:** 4.5/5.0 stars **Reviewed by:** Prerak J. | Associate team lead, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Knowlarity IVR?** The dashboard of this tool is easy to understand, and you can also set the multiple extensions for your individual team. **What do you dislike about Knowlarity IVR?** It has limited integration available to connect with other tools like freshdesk **What problems is Knowlarity IVR solving and how is that benefiting you?** It is helping us to maintain a structured record of calls with riespect to the individual teams that also helps to mantain the quality assessment of the calls. ### 2. Knowlarity IVR has a feature-rich API **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Knowlarity IVR?** Knowlarity IVR has a powerful API for authoring custom integrations. There is good customer support and knowledgebase for developing integrations. The Knowlarity IVR API is feature-rich and can tie in to third party CRM applications. The dialing system is easy to use and provides a decent virtual phone number platform. **What do you dislike about Knowlarity IVR?** It is based in India so the time zone difference can slow down the development process when needing to contact support. Can sometimes be confusing to navigate. **What problems is Knowlarity IVR solving and how is that benefiting you?** We created a custom integration between Knowlarity IVR and vTiger CRM using Django. The Django webform could manipulate contact data in the CRM to make calls via Knowlarity. A messaging component of the integration would receive inbound call data from the Knowlarity IVR, open tickets and display a Click2Call pop-up window of the incoming call to bridge the call. ### 3. Affordable solution for Managing Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Knowlarity IVR?** The best thing about Knowlarity is its easy-to-use interface and we can easily route the calls to different phone numbers with separate extensions. The API option is available for all price plans and can be used to integrate with other software as well. **What do you dislike about Knowlarity IVR?** We use Knowlarity API to route calls to a separate software. The API is basic and routes all calls to one Url and there is no way to send different calls from different extensions to different API. **What problems is Knowlarity IVR solving and how is that benefiting you?** We are a software product company and we have a phone number listed on our website on which clients and prospective customers can call and reach out to Sales, Support and HR departments. Implementing Knowlarity is an affordable solution that covers our need and routes the call to separate departments. Also we use Webhooks to transfer call data via APIs built into the software ### 4. best Calle Center Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj G. | Marketing Executive, Luxury Goods & Jewelry, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Knowlarity IVR?** The Clarity in the connection and auto-dialer was so smooth, User Friendly, Easily Integration with CRM tools **What do you dislike about Knowlarity IVR?** Support team, Some time connecting them is a different task, but we can directly connect with CSMs **What problems is Knowlarity IVR solving and how is that benefiting you?** Clarity In Call, we are into jewelry sector and the sales pitch is a big task, if a user is not able to hear properly, might affect the sales ### 5. Good for Managing Sales and Support Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Achir s. | Growth & Operation Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Knowlarity IVR?** Easy of use: Knowlarity IVR is very easy to set up and get started with. You just need to add an agent and give a missed call to your support number. It is just a matter of a few clicks and touches. Integration is super smooth and seamless. We have integrated it with our CRM and it went well without any error. Reporting and recorded calls help us in managing the quality of our team and help them improve in the areas where they lack. **What do you dislike about Knowlarity IVR?** Support is slow-they should work on their documentation and resolution matrix. Sometimes call to a new number that is not available in their database takes time. In terms of pricing, it is a bit costly. **Recommendations to others considering Knowlarity IVR:** If you are looking for a hassle-free solution then Knowlarity IVR is a must-try tool. It is super easy to set up and get started with this. **What problems is Knowlarity IVR solving and how is that benefiting you?** Knowlarity IVR helps us in managing our customer support and sales call flow. With its feature, we have managed to improve our quality and provide the best support to our clients. ### 6. Good new age solution with good service **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Assistant General Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Knowlarity IVR?** Knowlarity eases the entire contact center requirement by taking it to the cloud, makes it easy to setup, manage and provides a modern interface convenient to agents. **What do you dislike about Knowlarity IVR?** There nothing much that you dislike about the solution as such. There may be a few service disruptions but they happen because of the telecom service providers. Knowlarity team helps us restore back services faster. **Recommendations to others considering Knowlarity IVR:** Knowlarity is a fast growing organisation and very keen to provide quality service. Recommended. **What problems is Knowlarity IVR solving and how is that benefiting you?** We used to face challenge in maintaining our own hardware and software for contact centre. Moving to the cloud eased the entire process as we do not have to deal with the hardware part any more and can better focus on running the contact centre. ### 7. Auto Campaign **Rating:** 4.5/5.0 stars **Reviewed by:** Harsimran k. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Knowlarity IVR?** We can attempt thousands of users within seconds for any conversational/non-conversational marketing campaign. Without human interference, You can capture the VOC of the customers within short spam. **What do you dislike about Knowlarity IVR?** There is nothing I got as such about the product. It's good to have options in the company. **What problems is Knowlarity IVR solving and how is that benefiting you?** Covering lakh of users in seconds reduces the cost of the PRI/SIP bills, and of course, you can utilize the calling team in another voice campaign. ### 8. Extremely poor product **Rating:** 0.5/5.0 stars **Reviewed by:** Shankar Ram A. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2022 **What do you like best about Knowlarity IVR?** Nothing. I trusted that they would be developer-friendly and self-service but they are not! **What do you dislike about Knowlarity IVR?** Their technology is unbrearable. Their code is written by some interns or someone who has no understanding of technology whatsoever! They recommend a GET request to create users **What problems is Knowlarity IVR solving and how is that benefiting you?** Click to call solution ### 9. i used knowlarity for past 11 months **Rating:** 4.5/5.0 stars **Reviewed by:** Rohini M. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Knowlarity IVR?** The best part of Knowlarity was the data capturing. As an MIS, I can use Knowlarity for the activity tracking of my sales team. I love the timestamp fields for every activity. **What do you dislike about Knowlarity IVR?** The dislike which we had in Knowlarity is, it struck sometime in between. As a product-based company, we will mainly focus on timing. So it will affect us a bit. **What problems is Knowlarity IVR solving and how is that benefiting you?** The benefits we have in Knowlarity are call conferencing and direct integration with our CRM. I think it's the best IVR software for calling services. ### 10. Best calling experience with a single click. **Rating:** 5.0/5.0 stars **Reviewed by:** Suyash J. | Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Knowlarity IVR?** The compatability of both softwares. Easy calling. **What do you dislike about Knowlarity IVR?** Sometime there are some network error and cache and cookie isuse. **Recommendations to others considering Knowlarity IVR:** Easy and simple calling exprience. **What problems is Knowlarity IVR solving and how is that benefiting you?** Calling with confidentiality ### 11. Its a great software for calling through IVR. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Knowlarity IVR?** The call management system. And the ease of calling. **What do you dislike about Knowlarity IVR?** Sometimes the system does not respond in the correct manner. **Recommendations to others considering Knowlarity IVR:** Purchase the premium plan with all the features unlocked. As sometimes there are some limitations which are neccessary. **What problems is Knowlarity IVR solving and how is that benefiting you?** Calling solution they provide for bulk calling for multiple people at the same time. ### 12. Not a great one, needs a lot of improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Praveen R. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Knowlarity IVR?** Ease of deployment. Approach and costing. **What do you dislike about Knowlarity IVR?** Limited features. Still not planning to bring in market competitive options. **What problems is Knowlarity IVR solving and how is that benefiting you?** Customer support and IVR. Benefits mentioned on the first point. ### 13. THE PERFECT IVR **Rating:** 4.5/5.0 stars **Reviewed by:** Shohij K. | bda, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Knowlarity IVR?** IT IS INTEGRATED TO CRM SO VERY EASY TO USE JUST CLICK AND CALL GETS DETAILED REPORT ABOUT CALL TIME, CALL RECORDING, MANAGER AUDITING REPORTS, INBOUND CALLS FROM CUSTOMERS, WEEKLY AND MONTHLY CALL LOG AND WHICH HELP IN THE GROWTH PHASE OF THE CAREER AND ALSO ATTENDANCE MARKING **What do you dislike about Knowlarity IVR?** NOT HAVE The OPTION TO CALL A PARTICULAR NUMBER WHICH DO NOT EXIST IN THE SYSTEM. NEED TO CALL MANAGER EACH TIME ND SHARE THE NUMBER THEN HE WILL MAKE AND SENT THE LEAD THEN NEED TO CALL THE CX A LOT OF SPAM REPORTING IN THE NUBER THEY ARE ALWAYS USING THE SAME SET OF PHONE NUMBER **Recommendations to others considering Knowlarity IVR:** BEST TO USE AND EAY TO USE GOOD INTEGRATION WITH CRM VERY EFFICIENT QUICK CALL RESPONSES **What problems is Knowlarity IVR solving and how is that benefiting you?** CALLING CUSTOMERS AND CLOSING SALES MEETING DAILY PARAMETERS ON-CALL TIME AND CONNECTED UNIQUE CALLS RECORDING CALLS AND AUDITING SPAM REMOVING THE PARTICULAR NUMBERS TO GET MORE CONNECTED CALLS ### 14. Knowlarity for sales calls **Rating:** 3.5/5.0 stars **Reviewed by:** Vishnu P. | Business development associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Knowlarity IVR?** Knowlarity allows incoming calls. We can easily make calls and call recording is getting updated on real time basis. Dialled calls, connected calls and call time is updated on real time basis is very useful **What do you dislike about Knowlarity IVR?** Knowlarity error and spam reports are resolved very late. Incoming calls are shown from knowlarity number but not the customer number. It makes confusions **Recommendations to others considering Knowlarity IVR:** Knowlarity can easily used for connecting people without revealing your personal number. And the customer can also contact back to the same number, which i felt so good facility **What problems is Knowlarity IVR solving and how is that benefiting you?** Connect with customers without revealing our personal number and also get incoming calls ### 15. Review on knowlarity ivr. **Rating:** 3.0/5.0 stars **Reviewed by:** Anandhu B. | Business development associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Knowlarity IVR?** Simple to use for calling purposes in our company,also the support from the team is also very good. **What do you dislike about Knowlarity IVR?** Server issues are faced while use, but support team will assist at right time. **What problems is Knowlarity IVR solving and how is that benefiting you?** Cold calling, we used it for sales calls so we need good quality,it's provided ### 16. BEST CALLING BUDDY **Rating:** 4.5/5.0 stars **Reviewed by:** nevin v. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Knowlarity IVR?** INTEGRATED TO LEADSQUARE SO JUST CLICK AND CALL SO EASY TO USE ALSO HAD SO MANY FEATURES LIKE CALL SUMMERY, RECORDINGS IF A LEAD IS PULLED BACK WE CAN EVEN GET THE DETAILS USING CALL SUMMARY **What do you dislike about Knowlarity IVR?** SPAM REPORTING IS SO HIGH SOMETIMES TAKE LOT OF TIME TO CALL GET CONNECTED **Recommendations to others considering Knowlarity IVR:** MOSTLY IT IS INTEREGRATED TO CRM SO EASY TO USE REALTIME UPDATES AND CAN TRACK OUR DAILY PROGRESS GOOD CHOICE **What problems is Knowlarity IVR solving and how is that benefiting you?** CALLING CX RECORDING CALL GETTING TOTAL CALL TIME OF DAY, WEEK, MONTH ### 17. IVR SOLUTION **Rating:** 4.5/5.0 stars **Reviewed by:** balagopal p. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Knowlarity IVR?** INTEGRATED TO LEADSQUAE SO JUST CLICK AND CALL SO EASY TO USE GET DEDICATED CALLING REPORTS OF DAILY AND MONTHLY ALSO, GET REAL-TIME CALL RECORDINGS **What do you dislike about Knowlarity IVR?** SOMETIMES TAKE A LOT OF TIME TO REFLECT CALL AND TALKTIME ALSO, SPAM REPORTING IS SO HIGH SO DNP ALSO INCREASES **Recommendations to others considering Knowlarity IVR:** BEST APP BECAUSE DIRECTLY INTEGRATED TO CRM REALTIME UPDATES AND SO EASY TO USE **What problems is Knowlarity IVR solving and how is that benefiting you?** CALLING CX RECORDING CALLS CHECKING DAILY PARAMETERS LIKE CALL TIE CONNECTED CALLS ETC ### 18. The ultimate caller **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas V. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Knowlarity IVR?** Simple integration with current software and very fast response even and additional response team working behind to solve our problems **What do you dislike about Knowlarity IVR?** Sometimes it take so much time to get the call connected or to come in our mobile . Also call time reftection takes some time **Recommendations to others considering Knowlarity IVR:** Last time we were using another ivr called ameyo but it is hectic like need to copy paste each lead number to their page and call now knowlarity is integrated with each lead do very easy to call **What problems is Knowlarity IVR solving and how is that benefiting you?** Used to call cx Recording and auditing calls Check call log and call time Integration of leadsquared with knowlarity Check full talktime and connected calls of desired date or month ### 19. ULTIMATE IVR **Rating:** 4.5/5.0 stars **Reviewed by:** jishnu m. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Knowlarity IVR?** EASILY INTEGRATED into CRM SO VERY EASY TO USE JUST CLICK AND DIAL VERY SIMPLE ALSO, UPDATES ARE GIVEN LIKE CALL RECORDING DIALED CALLES CONNECTED CALLS INBOUND CALLS ETC **What do you dislike about Knowlarity IVR?** SOMETIMES CALL TIME REFLECTED IS LOW VERY HIGH SPAM REPORTING SOMETIMES WILL TAKE TO RECIEVE CALLS **Recommendations to others considering Knowlarity IVR:** BEST IN MARKET VERYHIGH INTEGRATION WIH CRM AND EASY TO USE **What problems is Knowlarity IVR solving and how is that benefiting you?** CALLING CX RECORDING CALLS COMPLETING DAILY PARAMENTRS CHECKING WORKING ACTIVITY ### 20. Best business calling Application **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwin M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Knowlarity IVR?** Best business calling Application.. connectivity is perfect.. no error experience cx can even call back to knowlarity number **What do you dislike about Knowlarity IVR?** what I personally dislike the most is downloading recordings is bit hard **Recommendations to others considering Knowlarity IVR:** if you're lookin for a business call purpose go for it. **What problems is Knowlarity IVR solving and how is that benefiting you?** calling cx from a business contact and customer can call us back too. ### 21. good to control the contacted details , have glitch issues especially 403 errors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Knowlarity IVR?** inbound calls can be taken. easy to use from mobile and lap as well **What do you dislike about Knowlarity IVR?** errors happen in which most of them include 403 errors and voice not heard (it comes like once in 15 days ) **What problems is Knowlarity IVR solving and how is that benefiting you?** easy to track down leads so as to follow up leads in an organized manner ### 22. Excellent for B2C **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2019 **What do you like best about Knowlarity IVR?** The few best things about knowlarity is the support they give you after sales. I have been using it from last 5 years now as an admin and it has offered almost every customisation I requested for. **What do you dislike about Knowlarity IVR?** What I don’t like about knowlarity is there are few basic features missing from the default dashboard which can be added paying a extra cost. **What problems is Knowlarity IVR solving and how is that benefiting you?** Currently we are using knowlarity to handle our collection & sales campaigns. With the auto dialer it not only makes it fast to connect with more users but also improves the agent productivity. ## Knowlarity IVR Discussions - [What is Knowlarity IVR used for?](https://www.g2.com/discussions/what-is-knowlarity-ivr-used-for) - [View Knowlarity IVR pricing details and edition comparison](https://www.g2.com/products/knowlarity-ivr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A20%3A33+-0500&secure%5Bsession_id%5D=5f5a4104-d08d-4de2-844f-27572d4ac350&secure%5Btoken%5D=dbbdf6aeecfc1c3e5f0a59fd773ef69756eec9de3dd20a08259e80e46687a2e4&format=llm_user) ## Knowlarity IVR Integrations - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Knowlarity IVR Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Knowlarity IVR Alternatives - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - 4.4/5.0 (404 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)