--- title: Arrows Reviews meta_title: 'Arrows Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Arrows works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 48 scale: '5' date_modified: '2026-06-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Arrows Reviews **Vendor:** Arrows **Category:** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding) **Average Rating:** 4.8/5.0 **Total Reviews:** 48 ## About Arrows Sales rooms, onboarding plans, and client portals. All in one platform. Built for HubSpot. Send sales rooms & onboarding plans to your customers to build momentum and drive action. Give your entire team visibility into how your deals are unfolding and your customer onboarding is progressing, all inside HubSpot. No more guessing games or disconnected tools. • 44% higher win rates with sales room. • 42% quicker time-to-close for deal. • 2x+ faster onboarding for customers. Arrows sales rooms: turn every rep into your best rep. Win deals faster with customer-facing pages that sell, even when you’re not in the room. Arrows onboarding plans: scale your onboarding process and keep customers moving; quickly gather what you need from new customers and fuel your HubSpot pipeline with real-time onboarding data. ## Arrows Pros & Cons **What users like:** - Users love the **responsive customer support** from Arrows, making setup and training a breeze. (1 reviews) - Users appreciate the **ease of use** of Arrows, finding setup simple and integration with HubSpot seamless. (1 reviews) - Users love the **easy integrations** with Arrows, enjoying seamless setup and training experiences. (1 reviews) - Users love the **easy learning curve** of Arrows, finding it simple to set up and train others. (1 reviews) - Users find the **easy setup** of Arrows helpful, complemented by responsive support and seamless HubSpot integration. (1 reviews) - Integrations (1 reviews) - Proactive Support (1 reviews) - Quick Setup (1 reviews) - Seamless Transitions (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users find the **missing advanced branching features** to be a significant limitation in Arrows' functionality. (1 reviews) - Users feel the absence of **advanced branching features** limits the overall functionality and usability of Arrows. (1 reviews) ## Arrows Reviews ### 1. Easy Setup and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Arrows?** Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. **What do you dislike about Arrows?** There are some advanced branching features that I think should be available across the board but are not yet. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us with an indepth customer onboarding process. With Arrows we are able to standardize and make a more consistent process while still documenting the customers onboarding progress inside of our CRM ### 2. Finally, a way to map our journey! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Arrows?** Think about Arrows as a wonderful map where both the client and your Onboarding team can see where we are at any time. "YOU ARE HERE" kind of red dot on a map. And then, the Onboarding process is not "abstract" anymore, things move because either the customer or you check off a task. All the way until we are up and running. **What do you dislike about Arrows?** Well... is not that I dislike it, but once you start using Arrows, this makes you re-think the Onboarding steps, and you better come out with a nice setup that makes sense, if not you may create a terrible Onboarding plan. But that is a nice problem to have anyway. But this will make you think a lot! **What problems is Arrows solving and how is that benefiting you?** Right of the bat, Arrows is picturing the Onboading progress in a way that both us and the client can agree. Now we know where we are at any moment, what are we waiting on, and what is left. Is quite of a game changer to be honest. ### 3. So easy with a big impact! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Arrows?** I love how intuitive it is and easy to customize for my clients. The ability to create templates and then further customize those templates is awesome and really shows this was designed with Customer Success in mind. A big bonus is that you can sync it with Hubspot and track plan activities. I also love that the task based planning makes it really clear who's waiting on what. The automatic emails nudging clients about overdue tasks is also super helpful. **What do you dislike about Arrows?** Everything is meeting expectations! If I had to say something I'd like to see more of (as this already exists in the tool): More insights and dashboards based on the client activity in the various plans. More ways for account managers to compare plans and understand which ones to prioritize. **What problems is Arrows solving and how is that benefiting you?** It's helping clients implement faster and adopt the system faster. ### 4. An easy way to track the progress of the Implementation Process **Rating:** 5.0/5.0 stars **Reviewed by:** Martyna J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Arrows?** - An organised and user-friendly way to monitor the progress of implementation, an adjustable structure (template/tasks) - I like that there is a direct access to the calendar, allowing clients to schedule meetings easily **What do you dislike about Arrows?** I have not found anything so far. All good. **What problems is Arrows solving and how is that benefiting you?** One place for the whole Implementation process, ensuring organization and transparency . ### 5. Arrows is an intuitive, effective, and pleasant onboarding experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** It's intuitive on both sides of the field. On the admin side its easy to put together a linear path for your customer to follow. They make it extremely easy to pivot for the bespoke scenarios you will of course come across. On the customer side, we haven't had a single person run into snags or halt their onboarding because of the tool. If anything, when we discover an issue, since we have full visibility via Slack or Hubspot notifications, its on us for putting in a wrong step or not explaining something correctly. It makes for an easy fix in the moment. **What do you dislike about Arrows?** You can't prepare for everything. We're a young company and still learning what is best for our onboarding itself. Sometimes we find ourselves straying from the Arrows plan and continuing via email but I believe these learnings will correct our strategy and we'll find ourselves staying within Arrows 100% of the time. This is a very bespoke issue related to our company but once again to my positives, Arrows makes it extremely easy to add steps mid-plan and pivot to keep your customer aligned. **What problems is Arrows solving and how is that benefiting you?** We want to collect and store information in a safe and easy to access way. With Arrows forms and linear guides that can be created from templates or on the fly, this accomplishes our goal. We have to collect a lot of detailed information for our onboarding before we're able to set our customers up and the plans we have in place allow us to do that. ### 6. Smooth Onboarding > Increased Adoption > Reduced Churn **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** Arrows has unified our onboarding process and made the experience simple for our customers! We can easily create templates for different subscriptions, track the progress of the onboarding process, and even communicate effectively with customers stuck on a certain step. Shareil has also been an incredible asset in getting Arrows rolling to our users! **What do you dislike about Arrows?** At this time, I have genuinely been unable to find any real issues with Arrows. There are things to look forward to, like increased integrations with Hubspot (hello, recent funding), but overall the workflows we have created certainly get the job done! **What problems is Arrows solving and how is that benefiting you?** Before using Arrows, most customers came to our launch calls without any previous engagement on our platform. Now, more than half log in, explore the platform, and even complete a lot of legwork before the call. This increased engagement has allowed our team to be more strategic and answer any questions from their initial experience, ultimately driving adoption. ### 7. A simple, elegant solution to a complex, chaotic problem **Rating:** 5.0/5.0 stars **Reviewed by:** Naor C. | SVP & Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding. **What do you dislike about Arrows?** My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is immediately responsive to feedback and product ideation. **What problems is Arrows solving and how is that benefiting you?** We are a Salesforce CRM / HubSpot marketing b2b business which has simple, but very customer task focused and location based onboarding which we were trying to do via many customizations to Salesforce. This was absolutely not working, both from our ability to stay organized on what was going on, and the ability to manage and hold customers responsible for their tasks. Someone mentioned Arrows to us as a lightweight solution that could plug in to the hubspot end and give us everything we wanted without relying on excel and email for reporting And yes it's true and it's amazing. ### 8. Seamless, efficient onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Michael O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** Customers say they love using Arrows to onboard with us. The team is very open to feedback and is a pleasure to work with. Customizable push notifications make it easy to know where out customers are at in the process and when we need to give them a helping hand. **What do you dislike about Arrows?** It would be helpful if you could easily see what customers input in each field or their comments from the main screen (perhaps in a dropdown format). Currently, you need to click on each task to review its contents. **What problems is Arrows solving and how is that benefiting you?** We can collect all customer information up front rather than scattered throughout multiple email channels. It also allows us to schedule onboarding meetings with the customer on our preferred timeline. It helps with the organization from top to bottom. ### 9. Useful, intuitive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Arrows?** As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients. **What do you dislike about Arrows?** It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The Arrows team are very accommodating of feedback and, it is clear that they want to improve the system for their users. **What problems is Arrows solving and how is that benefiting you?** Arrows provides our clients and consultants with detailed plans for Onboarding projects, clearly outlining which tasks need to be completed and when, as well as who is responsible for these. It delivers an excellent user experience for all involved, something that other project management tools that we have used have not delivered. Arrows is also helping us to solve the problem of reporting on service-based KPIs, with it's HubSpot integration making this possible. ### 10. Take Your Customer Onboarding Experience from 0-100! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** I love that there is a one-stop shop for all my customer onboarding needs. I can input videos, help docs and resources, links; you name it! I can also @ my customers within arrows to nudge them, or they can communicate with me if they are stuck on a specific step during the onboarding process. **What do you dislike about Arrows?** There could be more automations or triggers for my team to help remind us of customers taking too long to complete tasks, and more details in the daily digest emails. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us streamline our onboarding process with our customers. This also saves us so much time from going back and forth with each customer to provide all documents and helpful resources to get them up and running. Our initial welcome email used to have several links and PDFs attached. Now, it's just 1-2 short paragraphs with 1 link to Arrows! ### 11. Arrows is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. **What do you dislike about Arrows?** No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. **What problems is Arrows solving and how is that benefiting you?** Our client onboarding and client overall experience. All the resources for their onboarding and continued coaching session live into their Arrows plan, it becomes a constant place for them to go back to. ### 12. There is nothing else like it... where has it been all of my life? **Rating:** 5.0/5.0 stars **Reviewed by:** Drew F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Arrows?** Single place for customer onboarding Easy to use interface Integrates with other systems Great CS team to make sure you get up and running We found one other system like it, but it was 20x as much **What do you dislike about Arrows?** Its new, so it is growing and adding new features and tools every day. **What problems is Arrows solving and how is that benefiting you?** We have a lot of questions that need to be asked when we sign a new customer and this gives us a great 'task' list for the customer in a very frendly UX ### 13. Onboarding Transparency & Improved Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce M. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Arrows?** I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot. **What do you dislike about Arrows?** We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and keen to see how they implement some of our ideas. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us improve transparency and process to our clients. Our onboardings are lengthy and include multiple stakeholders. It's been great to have one place to bring everyone together. ### 14. The tool we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** I love how arrows simplifies the onboarding process for our clients. The experience is elevated for both our team and theirs. **What do you dislike about Arrows?** I dislike that I am not living in the year 2025 when this product will be so upper echelon by then. I'm excited to see what is in store and they only keep improving. **What problems is Arrows solving and how is that benefiting you?** Arrows provides a polished and clean enviroment for our team to be transparrent with our client's onboarding plans. ### 15. Definately improved and centralized our onboarding. **Rating:** 4.5/5.0 stars **Reviewed by:** Louis T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** I love how easy it is for customers to submit the appropriate information and resources. The prebuilt tasks are great. **What do you dislike about Arrows?** The process for asking for contact info could be improved. Right now, we ask for a PMs name, then add a question for the PMs email address and another line asking for the PMs phone #. It would be nice if we could ask for contact info and it automatically adds lines for NAME, TITLE, EMAIL, and PHONE. **What problems is Arrows solving and how is that benefiting you?** Arrows is centralizing our onboarding process. No more email attachments to forward; we can also automatically ping the customer when they fall behind or are delaying the process. ### 16. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Sheema L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** - Organized onboarding - Status updates - New product updates - Great team with quick and efficient responses - Custom plans - The ability to chat on a specific task **What do you dislike about Arrows?** Happy with the product so far. The Arrows team constantly provides new product features and training. **What problems is Arrows solving and how is that benefiting you?** Since we request a lot of information during investor onboarding, having everything organized in one location is helpful. ### 17. Great product AND a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Arrows?** Arrows has been super helpful so far. It's really easy to use while still being powerful which is a great combination for driving high value quickly. We were able to go from sending long emails and attachments to customers (for them to not read or be confused) to sending an organized Arrows plan in a really short time! On top of that, I like how despite being able to build it out quickly, there are still many more layers and automations I can leverage with Arrows and other tools to further enhance our usage of the product over time. **What do you dislike about Arrows?** I think most of this stuff is planned for future releases, so with a grain of salt, I dislike how you can't sequence certain tasks to be available after earlier tasks are completed. Additionally, I wish you could add images to the description of a task **What problems is Arrows solving and how is that benefiting you?** Our customers are all pretty unfamiliar with our product and how to set it up, so Arrows is key in delivering our messaging to customers on the process in front of them for a smooth install. ### 18. Simple to use and works seamlessly with HubSpot **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma P. | Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Arrows?** It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights. **What do you dislike about Arrows?** Not many options for personalisation of branding, would like to see more features on the comments section **What problems is Arrows solving and how is that benefiting you?** Shows our customers the whole onboarding process in a simple way, makes assigning tasks simple and the integration with HubSpot means great reporting on onboarding that we never had before. ### 19. With great standardization, comes great responsibility... scale! **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle Y. | Associate Director, Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Arrows?** So much about onboarding and customer success is based on setting expectations and next steps. With Arrows, anyone can build a great customer onboarding template that should apply to the bulk of your customer base and offload a lot of repeated CSM work. You can focus on making the customer experience unique to their needs instead of repeating yourself all day. That same template communicates an expectation to the customer of your entire onboarding process, when each step should take place and, ideally, how long things should take. **What do you dislike about Arrows?** Because the app is 100% browser-based, it can be a little challenging to navigate. Without back buttons to head to the last thing you were working on it can feel a little clunky. **What problems is Arrows solving and how is that benefiting you?** Ultimately Arrows is helping us scale. Instead of recreating the wheel every time we onboard a client, we have a standard process to follow. Saving us time on repeated processes so we can get proactive as CSMs instead of staying reactive. To date, we're still new to using Arrows but we're hoping to track our average time to go-live and see that reduce over the coming year. ### 20. Your Onboarding Dreams Come True! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim E. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Arrows?** Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your feedback and concerns empathetically. **What do you dislike about Arrows?** No dislikes so far on our journey with Arrows. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us solve increased customer engagement during onboarding and enabling our customers to understand their onboarding journey holistically. ### 21. RK Arrows Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Experience Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Arrows?** Arrows is an excellent program that has completely streamlined our workflow. We use it for onboarding as new clients arrive into our systems. It allows us to assign tasks, create deadlines, and manage onboarding flow all while taking the headaches out of the process. We can watch customer success in real-time as tasks are completed. Missed steps, edits, and process improvements are all easily adjusted within Arrows to make a simple yet effective experience. **What do you dislike about Arrows?** I love the program and can't point to anything in particular that I dislike. The team at Arrows is constantly improving its product, requesting customer feedback, and making real-time solution-based recommendations. A must have! **What problems is Arrows solving and how is that benefiting you?** Arrows has solved onboarding issues that we previously had in our workflow. It's simple to use, intuitive in nature, and provides an excellent experience for both our team and clients. ### 22. We have already referred a few of our friends! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Arrows?** The connection with HubSpot and the form fields and asset gathering that can be tracked back to HubSpot. Along with the embedded meeting links and the tags for customers! Some customers onboard themselves. Other's need a light touch to keep working. **What do you dislike about Arrows?** It isn't really pretty and it would be so nice to be able to white label it and make it look like out own platform. with images and examples. And it would be nice to have more reward (like Monday.com) when a task is completed. The tag feature is a little bit old feeling. And it would be so cool to have internal comments to team mates without the client seeing. It would be nice to have a drop down menu instead of short form text fields in the Form Submission. Except if the client gets behind and then they get a lot of tasks that are overdue that just buries them. It would be sweet to have Sequence Style condition that follows up and then assigns the task based on the status of the grouping of tasks that has to be completed BEFORE the next task is assigned. because we have 10-20 onboardings at a time and you have to click out and in to the next client and you start to forget where you are. ** I am thinking Task manager style in HubSpot... **What problems is Arrows solving and how is that benefiting you?** Step by step, task based onboarding. Because we have to collect a lot of information from customers, so this really helps break it down. ### 23. Arrows is what every high touch B2B SaaS companies needs **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Arrows?** We had serious problems onboarding our mid size and enterprise clients, we had no way to align our clients with our onboarding plan until we found Arrows. Arrows helped us create a mutual action plan between us and our customers key stakeholders to ensure a smooth onboarding. They automate all our communication, gives us a 360 view of our customers' onboarding experience and fight churn. Ohh... and their design is gorgeous, super user friendly and my clients love it! **What do you dislike about Arrows?** I honestly have no complains. However, I would like to see Arrows integrate with more crms. **What problems is Arrows solving and how is that benefiting you?** They help streamline and automate onboarding via a mutual action plan, align our internal team and our client's teams. Product adoption increased by 200% and our CSAT increased by 35%. ### 24. Arrows will make your life easier, I promise. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany W. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Arrows?** Before Arrows, I was using pen and paper and other software that just didn't make sense for implementation. I needed something designed specifically to organize and manage all new clients. The top 2 things I appreciate about Arrows: 1. The software itself - it meets the need, provides structure, and has a place for the information I need to organize my mind and clientele. Not only that, but it also provides a client-facing side to it, so I can collaborate using the same software. 2. Customer support - I have never had a better customer support experience, truly. Shareil spent time understanding who we are as an organization and what my needs are as the Implementation Manager. He patiently walked me through the software until I understood all the "ins" and "outs" and contacted me personally to update me around any changes. He also took my feedback to the developers who in turn, made some enhancements that made the product even better for me(and others, I'm sure!). **What do you dislike about Arrows?** The only downside is if you do not use one of the main CRM products, such as Salesforce, it's a bit more challenging to integrate Arrows with your system. **Recommendations to others considering Arrows:** If you are currently tracking the details of onboarding new clients with pen/paper or using a platform not specifically designed for implementation.. it's time to sign on with Arrows. It has made my job a lot easier, and more efficient. It also shows my clients that we have a clear system to track onboarding plans, resulting in building trust for my own company. **What problems is Arrows solving and how is that benefiting you?** Recently they created a way to design your own customer attributes and view them all on one page. This is super helpful for me, as I am implementing as many as 10-12 clients per month, and sometimes I need to be able to compare the details of each client easily. ### 25. Finally a product that nails both the experience and operations of customer onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew R. | VP, Sales & Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Arrows?** We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and Arrows has just that. The crew behind the Product and enablement/success are always available to brainstorm, share insights, and take input for how the product can better support our needs. **What do you dislike about Arrows?** Arrows has the same challenge as many platforms in this space - it's often 'just another tool' in the stack, which means it can be hard to keep users engaged or get return on the time you spend setting it up. That said, Arrows' focus on the end user experience is already paying off and driving more effective results! **What problems is Arrows solving and how is that benefiting you?** Using the HubSpot integration to tie Arrows into our deal and onboarding workflows in HubSpot makes it that much easier to standardize processes that we know get results. **Official Response from Daniel Zarick:** > Appreciate the review, Andrew! You've been so helpful to the entire team and we've always appreciated your time. ### 26. Streamline, automate, and monitor your onboarding with Arrows **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Arrows?** Visibility into how far along our customers are making it in their onboarding and the ease of piping info directly into properties in HubSpot has streamlined our onboarding process and made it easier on our team! Their team also offers incredible insight and great resources to make it easy to capitalize on using the software to the greatest effect. **What do you dislike about Arrows?** Just waiting for rich text to help emphasize different points in our oboarding task lists as ours are a bit dense :) Emojis work in the meantime. However, i can't complain - Their team takes feedback and builds it into new features - looking forward to the new UI changes coming..!! **What problems is Arrows solving and how is that benefiting you?** When using Basecamp to push our users through onboarding it was messy, and untrackable inside our CRM (Hubspot). The ability to tie in properties in Hubspot directly to arrows via tokens and vice versa makes it easy to automate our monitoring of customer progress. **Official Response from Daniel Zarick:** > Hey John! You've been so great to work with... we're going to be adding rich text to task descriptions *very* soon 👀 Not immediately with the updated UI, but right after that. ### 27. Game-changer. This is the missing automation and consolidation link you've been looking for. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Arrows?** Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey, and especially look no further if you're using HubSpot at the moment. Very rarely do you find a solution that solves nearly all the problems that arise from all those edge cases that add up for your unique business. Arrows allows you to solve two major problems that arise with your customer journey: - The first one of being able to capture and be on top of the various ways each customer can be unique in their lifecycle (which probably has resulted for you reading this - multiple tools and a lot of manual lifting and/or coordinating). - The second problem of being able to link up all of that data you have across multiple areas into one consolidated area for reports, metrics, and ensuring tasks are completed. What was once a variable mix of data silos across multiple excel files and folders, Asana & Jira, platform-specific user input stores like TypeForm and Forms, and so on (which then need to be hooked up manually...) and not to mention the many additional custom scripts, calendar entries, and reminders configured to not to miss entering a data point somewhere or following up on someone based on a very unique situation............ has all now been consolidated in Arrows and further accelerated exponentially if you're integrating it into HubSpot. Additionally, the team at Arrows is fantastic to work with! They're highly supportive, very engaged with you, and are always receptive to new ideas and function/feature discussions of what their tool could potentially do for you and others. Working with Arrows kind of feels like they're part of your team working on this integration piece for you while you're continuing to execute your business operations. **What do you dislike about Arrows?** Honestly, there's nothing I dislike about this tool. If I had to dislike something about working with Arrows is that it makes you wish other tools you work with were just as good at understanding and delivering on your business needs. I wish the tool had been around for many more years so that it was even more integrative than it already is. **Recommendations to others considering Arrows:** Juggling and gear switching your customer journey across too many tools? Get Arrows. Be happier. **What problems is Arrows solving and how is that benefiting you?** We use arrows for the entire student journey in our Cybersecurity 14-week training program covering the three key phases of the student lifecycle - onboarding, in-class, and post-class. From all the initial to-do items, to ensuring submissions are uploaded and graded, to follow ups on job prospects and progress - everything has visibility and all ties into a student profile for class by class and year over year performance. We now have metrics in areas we just couldn't see before without painfully stitching together multiple tools. Utilizing arrows we've now eliminated multiple excel trackers, various databases and integrations, custom tools, and manual alerts/reminders both for us and the student. This is an incredible benefit, time-saver, and ultimately ensures we are focusing on the student experience more. **Official Response from Daniel Zarick:** > You're the best Anthony. Really appreciate you taking the time to write this up. We've loved working with you as well! ### 28. Customer Success Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Arrows?** Arrows make it easy to improve customer onboarding flow without making massive changes to the already existing processes we have in place. The ability to outline exactly what a customer has to do all in one place has been greatly appreciated and helped us maintain demanding customers more often. **What do you dislike about Arrows?** One of the main things we've always wanted was the ability to integrate Arrows directly into our product in some way. We know this is something that could take quite a bit of time on the Arrows end, but we look forward to it in the future! **Recommendations to others considering Arrows:** I would say give it a shot. -The price makes it accessible -Ease of use makes it easy to try. **What problems is Arrows solving and how is that benefiting you?** We have a reasonably complicated product. Arrows allows us to make the individual steps of getting started with us more digestible. This makes our customers' lives easier as the perception has shifted from "this is too much to learn," to "I only have this much more to go." It has been well received all around. ### 29. Such a great checklist tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Arrows?** It is great how myself and my clients can interact in the same checklist so we both make sure that we are on track with what needs to get done in a certain amount of time! **What do you dislike about Arrows?** My customer's willingness to go in and actually use Arrows has been rather low. I am trying to teach them the importance of it but it is primarily me going in and checking things. **What problems is Arrows solving and how is that benefiting you?** It is helping keep me on track for my customers go live dates. We can make sure we are completing the steps we need to complete in a timely manner! It is great to keep me on track. ### 30. Same page! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Founding Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Arrows?** Love Arrows. Getting customer stakeholders on the same page can be such a challenge, especially before a deeper working relationship is built, and Arrows literally gives us this same page. Tracking success at a macro level in Hubspot seals the deal. **What do you dislike about Arrows?** A challenge sometimes is capturing customer attention enough to even pay attention to Arrows. And so sometimes we end up summarizing the next steps already laid out in Arrows via other channels. But at least we can smugly point back to our Arrows list, which helps establish an expectation of accountability from day one. **What problems is Arrows solving and how is that benefiting you?** Migrating customers from the nebulous space of hopes and dreams to the tangible path toward success. **Official Response from Daniel Zarick:** > Thanks so much for the review, Justin. You've been one of our longest supporters. ### 31. Simplifying Complex Onboarding Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Lori C. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Arrows?** I love how easy it is to set up plug-and-play templates! We have an involved B2B onboarding process where our customers need to undertake a series of steps to be onboarded onto our software. Being able to embed forms, videos and calendar links is an absolute game changer. **What do you dislike about Arrows?** There aren't really any downsides, moreso product improvements. A few automations could be added and I'd love to see more rich text formatting but the team are SO receptive to feedback and extremely agile. **What problems is Arrows solving and how is that benefiting you?** Arrows helps me onboard our customers in the one simple place. **Official Response from Daniel Zarick:** > Thanks for all your feedback and help so far, Lori. We're adding rich text and one other big feature (that I don't want to spoil!) for you very, very soon. ### 32. Amazing product, great for (SaaS) companies like us that value their customer onboarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias d. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Arrows?** The tool is versatile and helps you create overview for your customer and your own team alike. **What do you dislike about Arrows?** The development is fast, so a lot changes in a short time period. Ultimately this is for the better of course. **What problems is Arrows solving and how is that benefiting you?** It used to be difficult to create overview for our customers of all steps they need to take, and we had to keep reminding them by email. With Arrows we use the same overview as they do! ### 33. SAAS Company onboarding / tracking **Rating:** 5.0/5.0 stars **Reviewed by:** J.P. L. | Tech Recruiting Aficionado, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Arrows?** i like the easy ability to make templates and cross things off my list **What do you dislike about Arrows?** 2FA. But thats just how the world works these days, for privacy and security issues **What problems is Arrows solving and how is that benefiting you?** Organizing onboardings and tracking renewals for a SAAS company. Yes I can try to remember to do things but its nice to have a checklist for each client. And track my work. ### 34. Our Arrows Partners Rock! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Arrows?** Arrows itself is extremely instinctual. From the moment you checkmark your first task ...you're locked in! Who doesn't love to cross tasks off a list? The general feelings of accomplishment along with forward view of where you need to go next is very nice. We have been lucky enough to be guided on our Arrows journey by the Head of Customer Service and he has been such an encouraging and supportive business partner. 5 gold stars! **What do you dislike about Arrows?** I do wish there were subtask capabilities. **Recommendations to others considering Arrows:** N/A **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us, onboard clients, while also keeping them on track and goal oriented to finish set up. **Official Response from Daniel Zarick:** > Thanks so much for the kind review. We're working on subtask capabilities and should have it soon! ### 35. Great tool to use for employees and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Eve B. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Arrows?** I like that you are able to set up each plan how you would like and that you can choose how much access the customer can have. it is a great tool to help customers monitor their own productivity in training. **What do you dislike about Arrows?** There is nothing I dislike. Everything works well. **What problems is Arrows solving and how is that benefiting you?** Its helping keep our customers accountable ### 36. Keeps us organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee F. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Arrows?** Having a checklist to stay on top of it. Integrating with HubSpot and updating our tickets without having to transfer the information. Saves more time and clicks. Creating your own template and having the freedom and creativity to make it more engaging to our Client's. It's a fun way to get them to do their homework without it feeling like more work on their plate. **What do you dislike about Arrows?** Haven't found anything to dislike. Its great! **What problems is Arrows solving and how is that benefiting you?** Onboarding customers & seeing what needs to be done. Best way to also follow up with customers. ### 37. Arrows Goes Above and Beyond, They Really Care! **Rating:** 5.0/5.0 stars **Reviewed by:** Dani Y. | Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Arrows?** I really felt heard. I felt like my goals mattered and they did everything necessary to help me reach those goals. **What do you dislike about Arrows?** I had zero issues with Arrows and their platform. **What problems is Arrows solving and how is that benefiting you?** Arrows is listening to the needs of their customers. They are taking proactive steps to make sure they are offering exactly what I need for project management. ### 38. Satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline S. | Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Arrows?** It was easy for me to keep updated and know exactly were I was for each session with my customers **What do you dislike about Arrows?** When some customers wouldn't go in Arrows **What problems is Arrows solving and how is that benefiting you?** Where I left off in training with my customers. It's quicker to go into Arrows then researching it another way ### 39. My Customers are move involved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Arrows?** My customers are move involved in our projects. When we deliver a project plan to the customer in advance and lay it out, they use it to keep track of their plans when we are not actively working on it. It helps them to be more invested in their projects and their ability to meet deadlines. It has mad a significant impact on the level of involvement in our projects. **What do you dislike about Arrows?** For my use, I have to make adjustments to the plan template for different situations, I would like the Blocks that would be appropriate for different customers to be able to be moved to different plans. **What problems is Arrows solving and how is that benefiting you?** I can keep customers engaged between sessions, which gives higher probability of hitting deadlines. ### 40. Streamlined onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Arrows?** Clean layout and step by step to do list **What do you dislike about Arrows?** Limited abilities to integrate with commonly used software **What problems is Arrows solving and how is that benefiting you?** Helping us onboard participants into a cohort program so that we can ensure that all steps are taken prior to arrival ### 41. Arrows has been a huge asset in creating new processes for our onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy R. | Implementation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Arrows?** It is easy for my customers to use. It is easy to create the templates and modify as necessary. **What do you dislike about Arrows?** There seems to be some slow lag on the transition from one page to another at times, though not frequently, **What problems is Arrows solving and how is that benefiting you?** I have redesigned our customer training program and Arrows has helped make that easier through the phased approach to our project playbooks. It keeps our customers engaged. **Official Response from Daniel Zarick:** > Thanks so much Cindy. We'll be fixing the page transition lag in the next 2 weeks. ### 42. Makes it so much easier to deliver value to customers (and my teams)! **Rating:** 5.0/5.0 stars **Reviewed by:** Con C. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Arrows?** It's intuitive and the team is always receptive to new features that might make life easier. **What do you dislike about Arrows?** As with most early-stage tools, it's not as extensible as I want it to be for every use case — yet. **What problems is Arrows solving and how is that benefiting you?** When new customers sign up, we need to lay out what the next steps are, as our onboarding happens both in- and out-of app. ### 43. Helping us Onboard and Track Student Status! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Arrows?** The ease of use with integrating onboarding and student submissions with a CRM profile using Hubspot is AMAZING! **What do you dislike about Arrows?** Some more customization and more variety of field types would be helpful, but certainly not a dig on their current product! **What problems is Arrows solving and how is that benefiting you?** Onboarding and tracking automation and combining multiple different tools into one easy-to-use pipeline. ### 44. New Features Added Often, Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Arrows?** Arrows allows our startup to put a very professional face to our onboarding process for new customers. **What do you dislike about Arrows?** It would be nice to have waterflow dating on specific events to automatically work back from a go live date **What problems is Arrows solving and how is that benefiting you?** Lower touch and a smoother, more professional customer onboarding process **Official Response from Daniel Zarick:** > Luckily, Arrows already supports due dates that auto-calculate based on the start date or target date. See the attached URL. Please email us at help@arrows.to if you have any trouble getting it to work how you wish. Thanks! ### 45. It has been great so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Arrows?** You can create a plan and see the progress that has been made and what the next step is. **What do you dislike about Arrows?** I haven't been using it for long and everything has been great so far. **What problems is Arrows solving and how is that benefiting you?** The ability to keep track of training plans. ### 46. Works better than your traditional onboarding technique! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Arrows?** 1. User can create powerful and personalized onboarding plans/expiences for individual customers. 2. Integrates very well with CRMs and pipeline can be automated using tools like Zapier and Webhook APIs. 3. Delivers it's promised purpose that is expedite onboarding of customers. 4. Serves as a unified platform to onboard customers easily/quickly. **What do you dislike about Arrows?** 1. Solution could do with better customer analytics data. 2. Lacks support and documentation. 3. Competitors like ChurnZero, Gainsight and HubSpot Service Hub have better product pricing and customer support. **What problems is Arrows solving and how is that benefiting you?** Customer onboarding of our Saas platform was messy and chaotic without proper process. It would take almost 90 days to onboard a single customer. We used Arrows briefly to expedite our sluggish pipeline. ### 47. By far the best Onboarding tool i have ever tried out **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay V. | Developer I - Software Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Arrows?** The email reminders for consumers is the best feature and also the templates that can be used as the starting point of all onboarding plan. **What do you dislike about Arrows?** The pricing is on the higher side as compared to the competition. **What problems is Arrows solving and how is that benefiting you?** Reduced the time needed with the customers and exponentially increased my productivity ### 48. ARROWS FOR ONBOARDING **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca A. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Arrows?** I like how modern it is. It's very quick, efficient, and maximizes efficiency. **What do you dislike about Arrows?** It was hard finding their website and not too much detail about the differences between the plans available. **Recommendations to others considering Arrows:** Definitely give it a try! They offer a nice demo that shows you parts of the software. **What problems is Arrows solving and how is that benefiting you?** I'm learning more about onboarding. It's benefitted me with scheduling a lot. ## Arrows Discussions - [What is Arrows used for?](https://www.g2.com/discussions/what-is-arrows-used-for) - [View Arrows pricing details and edition comparison](https://www.g2.com/products/arrows/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+04%3A54%3A00+-0500&secure%5Bsession_id%5D=14023169-0df7-4eb2-8197-ac43c66761ef&secure%5Btoken%5D=a3f3f9fc6bc054ea154f24729b49cd3db8cdbab993f7df49ea232f0013cfd7e8&format=llm_user) ## Arrows Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## Arrows Features **Content** - Document Collaboration - E-Signature - File Request - Feedback **Onboarding Setup** - Workflows - Templates - Checklists **Deal Analytics** - Engagement Tracking - Reporting and Dashboards **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Administration and Security** - User, Role, and Access Management - Alerts and Notifications - Regulatory Compliance **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Platform** - E-Signature - Proposals - CPQ - Video Proposals - Content Sharing - Content Management - Chat **Integrations** - CRM Integration - Internal Messaging Systems Integration **Agentic AI - Digital Sales Room** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Arrows Alternatives - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) - 4.7/5.0 (832 reviews) - [GUIDEcx](https://www.g2.com/products/guidecx/reviews) - 4.6/5.0 (459 reviews) - [Dock](https://www.g2.com/products/dock/reviews) - 4.6/5.0 (448 reviews)