---
title: Reachdesk Reviews
meta_title: 'Reachdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1226 reviews by the users' company size, role or industry
  to find out how Reachdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1226
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Reachdesk Reviews
**Vendor:** Reachdesk  
**Category:** [Direct Mail Automation Software](https://www.g2.com/categories/direct-mail-automation)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1,226  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Reachdesk
Leading marketing and sales teams trust Reachdesk to generate pipeline, accelerate deals, and strengthen customer relationships through integrated global gifting and swag logistics. Our clients achieve over 480% ROI and a 19% increase in closed deals. With Reachdesk, create, store, ship, track, and measure hyper-personalized corporate gifts—all from one platform. Our AI-driven personalization ensures each gift is thoughtful, timley, and aligned with your goals. Eliminate guesswork with actionable insights that optimize your budget while driving ROI and measuring the impact of every gift. As your trusted gifting partner, we promise 5x ROI and transparent pricing—empowering you to deliver moments that matter.



## Reachdesk Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of Reachdesk, finding it intuitive and reliable for gifting campaigns. (206 reviews)
- Users value the **efficient gifting process** with Reachdesk, enhancing client relations through timely and curated gifts. (158 reviews)
- Users love the **easy gift sending** with Reachdesk, appreciating the seamless integration and tracking features. (145 reviews)
- Users appreciate the **variety of gifting options** and global fulfillment that enhance the gifting experience seamlessly. (93 reviews)
- Users find the **easy sending feature** in Reachdesk super quick for gifting clients directly from Salesforce. (81 reviews)
- Users appreciate the **personalization** features of Reachdesk, enhancing client engagement and fostering stronger relationships. (68 reviews)
- Ease of Sending (67 reviews)
- Users appreciate the **wonderful variety of options** provided by Reachdesk for gifts and incentives globally. (65 reviews)
- Customer Support (55 reviews)
- Gift Variety (52 reviews)

**What users dislike:**

- Users find the **limited gifting options** of Reachdesk cumbersome, particularly with size selections and SKU management. (44 reviews)
- Users find the **pricing of gifts quite expensive** , which can complicate budgeting and scalability for teams. (38 reviews)
- Users note the **limited options** for customizing gifts, leading to cumbersome logistics and inefficient workflows. (36 reviews)
- Users face **limited international availability** , encountering delays and lack of options for cross-border inventory and gifts. (32 reviews)
- Users find **geographical limitations** challenging, particularly with fewer gifting options available in certain countries. (31 reviews)
- Users find the **usage difficulty** of Reachdesk can hinder workflows, particularly with campaign management and gifting logistics. (28 reviews)
- Users desire a **wider range of gifts** for their regions, noting limited options for the CEE and India. (27 reviews)
- High Prices (23 reviews)
- Slow Shipping (23 reviews)
- Users find the **learning curve steep** , with complexities in managing sizes and logistics hindering their experience. (21 reviews)

## Reachdesk Reviews
  ### 1. Gifting platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hayley R. | Social Media Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 10, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reachdesk?**

Easy to use and love the versatility of gifts/experiences/e-cards on the platform. Landing pages work really well for us. 

The customer success team is so helpful.

**What do you dislike about Reachdesk?**

I'd love to see more opportunities to send gifts globally, the (good) alternative at the moment is the gift cards are accessible for everywhere.

**What problems is Reachdesk solving and how is that benefiting you?**

It makes sending our company swag and gifts to customers and prospects super easy for our social and brand campaigns. It adds a personal touch, turning everyday interactions into a memorable experience for them.

**Official Response from Sofia Silva:**

> Hi Hayley! Thank you so much for your review and for being a Reachdesk customer. We're thrilled to read Reachdesk has been positively impacting your campaigns. Please note that our marketplace team works tirelessly to bring new gifting vendors onboard everyday and having more global options is one of our top priority.

Thank you!

  ### 2. Reachdesk Constantly Misses the Mark

**Rating:** 0.5/5.0 stars

**Reviewed by:** Kelly C. | Customer Marketing Lead, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 10, 2024

**What do you like best about Reachdesk?**

The user interface and functionality are easy to use.

**What do you dislike about Reachdesk?**

More often than not there are issues with Reachdesk campaigns. I've experienced eGifts not being delivered, the wrong t-shirt sizes being sent, broken materials received and many delayed shipments that arrived too late to use.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk enables us to send branded swag quickly or gift cards out at scale.

**Official Response from Sofia Silva:**

> Hi Kelly, thank you for sharing your honest feedback with us. While we're glad to hear you find our platform easy to use, we're sorry that your experience with campaigns hasn't met expectations and we understand how frustrating these issues must be. 

Our team is constantly working to improve reliability, and your feedback is invaluable in helping us be better. If you haven't already, please reach out to your CSM so we can address these concerns directly and find a resolution. Once again, we appreciate your time and thoughtful feedback.

  ### 3. Great software and very user friendly. It gives companies an extra tool to help with outreach

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bailey M. | Field Marketing Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

A major upside of reahdesk is its integration with CRMs. We are now able to track any opportunities that come from sending gifts.

**What do you dislike about Reachdesk?**

This has been a more recent downside but the cost of transferring payments. The credit card fee was recently introduced this year and I would say that is one of the only downsides.

**What problems is Reachdesk solving and how is that benefiting you?**

Streamlining gift and incentive sending. It gives us an extra tool to help with additional outreach with customers.

**Official Response from Sofia Silva:**

> Hi Bailey, thank you for your review! We truly appreciate the feedback and are happy to hear that our platform has been positively impacting your customer relationships! 

Best,

Sofia @ Reachdesk

  ### 4. Working with Reachdesk makes my job easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Silvana A. | Sr Field and Channel Marketing Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 05, 2024

**What do you like best about Reachdesk?**

Quick responses from support, super intuitive and easy to use, it contains all the features that I need to succeed at my job and it just keeps getting better!

**What do you dislike about Reachdesk?**

No downside but I guess room for improvement is to include affordable or cheaper items in the marketplace

**What problems is Reachdesk solving and how is that benefiting you?**

For now is solving our warehousing and event shipments issues. Next thing for us is to link it to SFDC and make use of the campaigns function

**Official Response from Sofia Silva:**

> Hi Silvana, thank you for your review! We're truly happy to hear you're having an incredible experience with Reachdesk. We appreciate the feedback about the options in the marketplace—our Marketplace team is constantly working to add more options and improve the variety of offered gifts! 

Best,

Sofia @ Reachdesk

  ### 5. Exceptional Customer Success Team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Antje H. | Senior Manager Customer Marketing, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 19, 2024

**What do you like best about Reachdesk?**

We've been using Reachdesk for a while now, and I have to say that their customer success team is outstanding! They've been incredibly supportive, proactive, and responsive to our needs since day one. Whether it was onboarding, troubleshooting, or helping us maximize the value of their platform, the team has consistently gone above and beyond. Their expertise and dedication have made our experience with Reachdesk seamless and effective. If you're looking for a partner who truly cares about your success, Reachdesk is the way to go!

**What do you dislike about Reachdesk?**

The variety of gifts available for countries outside the US could be expanded. While the selection in the US is fantastic, the options for international markets are somewhat limited, which can be a challenge when trying to provide unique and tailored experiences for our global clients. We'd love to see more diverse and region-specific options added to the platform to better serve our international audience.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is solving a key challenge for us by streamlining and automating our gifting processes, which has enhanced our sales and marketing efforts. Before using Reachdesk, it was time-consuming and difficult to manage personalized gifting at scale, especially across different regions. Now, we can easily send tailored gifts and e-gifts to prospects and clients, making our outreach more impactful and memorable.

**Official Response from Sofia Silva:**

> Hi Antje, thank you so much for your review and for being a Reachdesk customer! Reading those words about our team leaves us full of pride! It's also incredible to read about the success and time savings that you've been seeing with our platform. Here's to delivering more moments that matter together 🤩. 

We appreciate the feedback about our marketplace offering outside of the US. Our Marketplace teams work tirelessly to add new vendors to the marketplace every day, with a huge focus on the international offering. Keep an eye out for new vendor announcements regularly! 

Thank you! 

  ### 6. Great way to surprise and delight your customers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cara P. | Customer Advocacy Program Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

Reachdesks offers an easy way to send customers thank-you gifts and customized swag. It is easy to create swag that you have to personalize for each customer and check that it all looks okay.

**What do you dislike about Reachdesk?**

I wish there was a way to send made-to-order swag to customers with the same option as you do with warehouse swag: letting them add their address. Shipping times and costs are also very unpredictable.

**What problems is Reachdesk solving and how is that benefiting you?**

Surprise and delight customer sends

**Official Response from Sofia Silva:**

> Hi Cara, thank you so much for your thoughtful review! We appreciate the feedback and idea about sending swag with our address confirmation feature—we'll make sure to pass this onto our team as we improve our platform! 

Best,

Sofia @ Reachdesk

  ### 7. Gift options are endless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 04, 2025

**What do you like best about Reachdesk?**

There are a lot of gift baskets and gift cards to choose from! The best option is a Visa gift card, which is asked for quite often and something not all gift platforms offer.

**What do you dislike about Reachdesk?**

For me personally, it wasn't super intuitive and took some time to learn, especially if you're uploading funds yourself.

**What problems is Reachdesk solving and how is that benefiting you?**

Allowing me to send gifts to prospects or teammates around the world.

**Official Response from Sofia Silva:**

> Hi there, thank you for your wonderful review and for being a Reachdesk customer! We truly appreciate the feedback :) 

  ### 8. Great tool, easy to use and effective results!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Heather K. | Account manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 24, 2024

**What do you like best about Reachdesk?**

The concept is great and makes it easy to support deals, speak with customers and incentivise attendance to meetings. It can be used multiple times within an account and allows for personalisation.

**What do you dislike about Reachdesk?**

It could be perceived as bribery to encourage a meeting but I think that is a misconception.

**What problems is Reachdesk solving and how is that benefiting you?**

The problem it is solving is having the personalised touch for each account and being able to support that with something that other companies might not be doing.

**Official Response from Sofia Silva:**

> Hi Heather, thank you so much for your review! We're really happy to hear our platform is positively impacting your client relationships. We also couldn't agree more with you—gifting being bribery is a misconception. In fact, when used responsibly, gifting can be a great tool to build and strengthen connections, which seems to be exactly what you are doing!

Best,

Sofia @ Reachdesk

  ### 9. Reachdesk is AWESOME!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 05, 2024

**What do you like best about Reachdesk?**

ease of sending personalized, on-brand gifts to prospects and clients. It’s a powerful tool for creating memorable touchpoints that help boost engagement and strengthen relationships. The platform’s tracking and analytics also make it easy to measure the impact of each campaign, which can be invaluable in refining outreach strategies.

**What do you dislike about Reachdesk?**

Nothing. It's a great platform and a great tool to use. Great resource to have

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk helps address the challenge of standing out in a crowded market by offering a streamlined way to send personalized, memorable gifts that drive engagement. This is especially beneficial for connecting with prospects and clients, allowing for a more humanized and differentiated outreach.

**Official Response from Sofia Silva:**

> Hi there! Thank you for your review and for being a Reachdesk customer⎯YOU are awesome! 

Sofia @ Reachdesk

  ### 10. Easy, fun and intuitive- love using this tool for prospecting!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Molly P. | Business Development Representative, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 04, 2025

**What do you like best about Reachdesk?**

The platform is super intuitive and easy to use. The integration with Salesforce and Outreach is very helpful when quickly trying to send a prospect a gift.

**What do you dislike about Reachdesk?**

Sometimes I wish there were more options in the marketplace.

**What problems is Reachdesk solving and how is that benefiting you?**

As a sales representative, Reachdesk is benefitting me to easily send prospects something so that I can have a warmer introduction when cold outbounding.

**Official Response from Sofia Silva:**

> Hi Molly, thank you so much for your review of Reachdesk and for being a customer! It's incredible to hear how the platform has been positively impacting your outbound efforts.

  ### 11. Incredible Platform! Incredible Team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lizzy S. | Lifecycle Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

Reachdesk empowers my team to take charge of customer gifting and campaigns. The platform has great gifting options; the support team is AMAZING and incredibly responsive.

**What do you dislike about Reachdesk?**

I wish Reachdesk would separate different teams' inventory lists. 
As of right now, we have a make-shift labeling system that works but is not perfect.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is an easy solution to lean on when getting SWAG and gifts to customers quickly.

**Official Response from Sofia Silva:**

> Hi Lizzy,

Thank you for your wonderful review and for being a valued Reachdesk customer! We’re thrilled to hear how Reachdesk has empowered your team with gifting campaigns and how much you value our gifting options and responsive support team. We appreciate your feedback on separating inventory lists and will share it with our team as we explore ways to improve. Thank you for sharing your positive experience!

Best,

Sofia @ Reachdesk

  ### 12. LOVE ReachDesk!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber T. | Major Market Sales Executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

It is an easy to use and fun way to prospect. My prospects truly enjoy the personal touch ReachDesk brings and love being able to send Thank You's.

**What do you dislike about Reachdesk?**

Nothing to report at this time. Everything is easy and always very reliable.

**What problems is Reachdesk solving and how is that benefiting you?**

It is a personal touch when I'm not able to go in person to accounts in Washington and New Mexico when I work from Texas.

**Official Response from Sofia Silva:**

> Hi Amber, thank you so much for your review—we truly appreciate the feedback! 

Best,

Sofia @ Reachdesk

  ### 13. Amazing tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Khushi C. | SDR, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 10, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reachdesk?**

Options and varieties to choose from in the tool. The support is amazing. The implementation is nice. I use it very frequently and it integrates amazingly with outreach

**What do you dislike about Reachdesk?**

The process is bit long and time taking. If the process gets easy it would be more fun to use.

**What problems is Reachdesk solving and how is that benefiting you?**

It helps me to connect with my prospect through means of gifts which adds personal touch.

**Official Response from Sofia Silva:**

> Hi Khushi, thank you so much for your review and being a Reachdesk customer. We'd love to help you streamline your process. Feel free to shoot your CSM,  or me (sofia.silva@reachdesk.com), a message and we'll be more than happy to help.

Thanks again!

  ### 14. The perfect solution for our business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gina H. | Sr. Director of Digital Fulfillment, Americas, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 22, 2024

**What do you like best about Reachdesk?**

Reachdesk Integrates perfectly into our process as a nice personalized follow up for direct mail respondents. It has done wonders for streamlining our workflow, and once we integrate with our new tech stack, it'll make it that much more impressive. We Love Reachdesk!

**What do you dislike about Reachdesk?**

The only thing I don't love is that it is difficult to browse items before campaigns are created. Often, clients want to know what options are available before signing on with us, so it would be nice to be able to browse without creating a campaign just to see them.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk allows us to choose from a wide variety of gifts to send to our clients, as well as on behalf of our clients. We also love the level of customization available in terms of messaging that goes out with our gift, and being able to pull reporting on claimed/redeemed gifts.

**Official Response from Sofia Silva:**

> Hi Gina, thank you so much for your review and being a Reachdesk customer - we truly appreciate your feedback! Regarding the browsing of items before creating a campaign, we actually re-launched our catalogs UI so you can browse through the entire catalog before selecting your campaign gift. Take a look at the release notes to learn more.  Once again, thank you for your review!

  ### 15. Simple, Easy and Trackable!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vanlexus F. | Enterprise BDR, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

A great way to drive engagement and add a thoughtful human touch to sales outreach in just a few clicks.

**What do you dislike about Reachdesk?**

Searching the gift catalogue is not the best experience. I wish it would auto default to your region without you having to select it, maybe even and a confirmation screen before you submit to ask if you'd like to change the region.

**What problems is Reachdesk solving and how is that benefiting you?**

Making corporate gifting easy and secure

**Official Response from Sofia Silva:**

> Hi Vanlexus, thank you for your incredible review! We appreciate the feedback about auto-selecting your region when you browse through the catalog—we'll pass this feedback to our product team! 

Thank you,

Sofia @ Reachdesk

  ### 16. Dropping service and efficiency in a delivery and gifting service

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 24, 2024

**What do you like best about Reachdesk?**

I used to love the service-mindedness and efficiency working with Reachdesk. That unfortunately is no longer the case. 

Also, the renewal fee increase of more than 25% has been a hard pill to push with in the org. 
Still may be easy to use but we've decided to move to a new vendor. 
Is easy to integrate with SFDC but needs time to integrate to a customer advocacy or marketing platform.

**What do you dislike about Reachdesk?**

- My inventory was moved to a new warehouse without informing me or everyone in the org. 
- Reachdesk kept me in the dark on missing inventory and when asked shared the company line of we've located it and will move it accordingly. It was only after 6 weeks they admitted the loss of items. 
- The platform kept making changes to its features and how the menu was listed without any tutorials or info on how to use the platform better. 

- Customer service SLAs have been delayed and can take up to 48 hours on urgent items.

**What problems is Reachdesk solving and how is that benefiting you?**

Not very beneficial as we've decided to move from the platform after using it for 3 years.

**Official Response from Sofia Silva:**

> Hi there, thank you for your review. Your feedback is essential for us to access areas we might do better at and understand what we need to improve - so thank you for sharing this.

We're sorry your experience with Reachdesk wasn't the best. Our goal is always for our customers to have the best experience with our platform and get maximum value out of it, so we're sorry to hear that wasn't your case.

With growth comes some growing pains, and we've been experiencing some of those lately. Our ultimate goal with this growth period is to deliver the best to our customers, and bring our operation back to normal (and make it even better!) soon.

Again, we're sorry to hear about your experience and hope we can make it up to you in the future. If there's anything specific we can help you with, feel free to send us a direct message. 

Thank you,

Sofia

  ### 17. Reachdesk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 24, 2024

**What do you like best about Reachdesk?**

Reachdesk has completely changed the way I approach strategic gifting. The platform's AI-powered personalization is a game-changer. It allows me to curate gifts that are not only thoughtful but also hyper-relevant to each recipient. This level of customization has significantly elevated my ability to build strong, lasting relationships with clients and prospects.

**What do you dislike about Reachdesk?**

I haven't encountered any major drawbacks with Reachdesk. It's a powerful platform that has consistently met my needs.

**What problems is Reachdesk solving and how is that benefiting you?**

What I also appreciate is Reachdesk's seamless integration with my CRM. It's incredibly efficient and allows me to track the impact of each gift, measure ROI, and optimize my gifting strategy accordingly.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for the wonderful review! We really appreciate the raving feedback! 

Best,

Sofia @ Reachdesk

  ### 18. Easy to use and good selection

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sabina D. | Senior Account Development Representative, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 04, 2025

**What do you like best about Reachdesk?**

It's easy to use, I just send folks a link and they choose what they want. Choices change which is also nice.

**What do you dislike about Reachdesk?**

Would be good to have options in other categories.

**What problems is Reachdesk solving and how is that benefiting you?**

It gives people an incentive to take a meeting with me and in turn make it into a real deal.

**Official Response from Sofia Silva:**

> Hi Sabina, thank you so much for your review and for being a Reachdesk customer! We truly appreciate the feedback :) 

  ### 19. Creating Connections

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

I like how you help me grow my relationship with clients and send them gifts that make me more memorable. Reachdesk also is a big part in building new connections with tailored gifts at the right time making it easier to reach out to a prospect. I use this with Salesforce which helps me because it's already got all my contacts' details in the system saving me time. The user interface is easy to use and you can implement it easily with your daily tasks.

**What do you dislike about Reachdesk?**

Sometimes the gifts are only available in certain regions and it makes it unclear in what currency my gift will be available.

**What problems is Reachdesk solving and how is that benefiting you?**

When I have a meeting booked that's a couple of weeks away, it keeps my prospect engaged because I will send a coffee voucher reminding them about the meeting while providing a hot drink.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review. It's incredible to hear how positive your experience with Reachdesk has been—thank you for sharing your journey with us!

Best,

Sofia @ Reachdesk

  ### 20. Great platform to streamline gifting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 12, 2024

**What do you like best about Reachdesk?**

Ease of use in sending gifts. I sent gifts in bulk and to individual recipients. I use gift cards, marketplace and inventory stored in the warehouse. It's nice to be able to send from one place for each unique gifting experience. Our CSM is very responsive and always available to help us troubleshoot.

**What do you dislike about Reachdesk?**

Warehouse moves never go perfectly. This is an area to improve on for ReachDesk in terms of inventory management, timeliness of the move and when inventory is accounted for and able to ship again.

**What problems is Reachdesk solving and how is that benefiting you?**

ReachDesk makes gifting easier.

**Official Response from Sofia Silva:**

> Hi there, 

Thank you so much for your review and being a Reachdesk customer. We truly appreciate the feedback about our warehouse moves and we are continuously working to improve our inventory management and warehousing capabilities. 

Thank you!

Sofia

  ### 21. Simply & Hassle Free

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julia R. | Event Coordinator, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

I like how it has options for each department at our company. Even within the marketing team we find different features of Reachdesk valuable to each person.

**What do you dislike about Reachdesk?**

Warehousing can sometimes get delayed but the support team is incredible and very responsive

**What problems is Reachdesk solving and how is that benefiting you?**

We keep our tradeshow and invent inventory in reachdesk and reachdesk allows us to send with quick turnaround times and hassle free.

**Official Response from Sofia Silva:**

> Hi Julia, thank you so much for your review. It's incredible to hear that our platform has been helpful to multiple people within your team and to support multiple use cases! 

Thank you,

Sofia @ Reachdesk

  ### 22. A Great way to reward people

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlotte M. | Executive Assistant, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 05, 2024

**What do you like best about Reachdesk?**

I like being able to see a full inventory of our stock and being able to send an email so that people can enter their addresses and I don't have to get involved!

**What do you dislike about Reachdesk?**

It is a bit clunky sometimes, creating a campaign, then going into sent etc

**What problems is Reachdesk solving and how is that benefiting you?**

I have a one stop shop to send rewards out

**Official Response from Sofia Silva:**

> Hi Charlotte, thank you so much for your review! We're glad to hear you find Reachdesk helpful in managing your inventory and sending your reward efficiently! 

Best,

Sofia @ Reachdesk

  ### 23. Great platform to send an appreciation voucher to someone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Farida Q. | Lead Generation Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Reachdesk gives multiple gift vouchers to send. It gets integrated with our current CRM and fetches the email details from CRM. Easy to use platform.

**What do you dislike about Reachdesk?**

So far the product is great nothing to say more.

**What problems is Reachdesk solving and how is that benefiting you?**

I am sending gift vouchers to my prospects as a token of appreciation, this really helps me to build my connections and crack the deal.

**Official Response from Sofia Silva:**

> Hi Farida, thank you for the great review and being a Reachdesk customer—we truly appreciate your feedback and are happy to hear how impactful Reachdesk has been for you!

Best,

Sofia @ Reachdesk

  ### 24. Simple, easy, straightforward, helpful insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emily D. | Sales Development Representative, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

It only takes a few minutes to send my gift with a personalized message, and I can see when it is opened or claimed.

**What do you dislike about Reachdesk?**

Short expiry on e-gifts, wouldn't mind a little longer before these expire.

**What problems is Reachdesk solving and how is that benefiting you?**

I set zoom meetings and Reachdesk allows me to politely remind someone we're meeting today and incentivize them to show up to the meeting.

**Official Response from Sofia Silva:**

> Hi Emily, thank you so much for your review—we truly appreciate the feedback! Regarding gift expiry dates, we would suggest you reach out to your internal Reachdesk admin, as this might be an organization-wide setting, and can be changed.

Thank you,

Sofia @ Reachdesk

  ### 25. New user, but enjoying so far!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kelsy B. | Customer Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

We are new Reachdesk users, but already I love the ease of use, browsable products, and tracking for when a gift was sent/received!

**What do you dislike about Reachdesk?**

Our old vendor allowed for evergreen links for gifts (like a $5 starbucks giftcard) that could be used in multiple campaigns (like an auto-sent welcome email)

**What problems is Reachdesk solving and how is that benefiting you?**

Customer support and retention

**Official Response from Sofia Silva:**

> Hi Kelsy,

Thank you for sharing your experience with Reachdesk so far! We’re thrilled that you’re enjoying using our platform so far. Regarding your feedback about evergreen links, we’d love to help you brainstorm workflows for auto-sent campaigns and gifts—feel free to reach out (sofia.silva@reachdesk.com), and we’ll make it happen!

Sofia @ Reachdesk

  ### 26. 10/10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Courtney E. | Jr. Customer Success Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Reachdesk is easy to use and allows me to track who I've sent what to and if they've clicked or redeemed. There are tons of options.

**What do you dislike about Reachdesk?**

It would be nice to have an easier way of following up on sent gifts without having to send an entirely new message with the link.

**What problems is Reachdesk solving and how is that benefiting you?**

Building rapport with customers through gifting.

**Official Response from Sofia Silva:**

> Hi Courtney, thank you so much for your review! We also appreciate the feedback on gift follow-up—we'll pass it along to our product team! 

Thank you,

Sofia @ Reachdesk

  ### 27. Reachdesk is a fantastic way to engage with others!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lee O. | Senior Account Executive, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** February 04, 2025

**What do you like best about Reachdesk?**

I'm a huge fan of Reachdesk. It's easy to use and offers lots of variety to help me engage with prospects and existing customers.

**What do you dislike about Reachdesk?**

No downsides from me. It does what it says on the tin!

**What problems is Reachdesk solving and how is that benefiting you?**

It's helping me level up my engagement.

**Official Response from Sofia Silva:**

> Hi Lee, thank you for the wonderful Reachdesk review and for being a customer—we truly appreciate the feedback!

  ### 28. I think Reachdesk is a great product, but I think it could be significantly more convenient

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ashley O. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 18, 2024

**What do you like best about Reachdesk?**

I like that Reachdesk integrates directly to Salesforce which helps with metric tracking. I think my favorite think about Reachdesk are the many metrics that can be found in the insights and analytics tab. It makes it significantly easier to track our user engagement and other metrics.

**What do you dislike about Reachdesk?**

I thinl Reachdesk is not as convenient to use as it could be. For example the search bar often loads no results when you input a common word or product like "cup". Also, items are extremely costly in Reachdesk which can be a turn off to users. Additionally, I don't like that you have to dig to find creative gifts. It seems the only gifts that are highly promoted in the platform or sweets and alcohol and it'd be nice to see more of a variety of gifts front and center. I also wish there were more templates when making campaign instead of ~2 per use case.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk is allowing our sales reps to build relationship and rapport with prospects and clients much easier. Alos, specifically with our AEs because they are not out in the field and typically interating with prospects and client over email and zoom, this gives them a way to capture the attention of prospects and clients and make a lasting impression. They love it a lot.

**Official Response from Sofia Silva:**

> Hi Ashley, thank you so much for your review and for being a Reachdesk customer. 

We're really happy to hear the Insights section of our platform has been useful for your team! We also appreciate the feedback and suggestions for platform improvements. We're currently working hard to better prepare our customers to use our platform and empower them with more ideas and options - so stay tuned! 

Once again thank you so much for your review!

  ### 29. Best Rewards Sites I've Used

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris C. | Account Executive - Worldpay for Platforms - Payrix, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 22, 2024

**What do you like best about Reachdesk?**

There are a lot of options to choose from and prospects/clients can choose to change their gift and pick from a library. It gives me a lot of flexibility while also allowing the receiver to get what they want if my gift isn't a good fit.

**What do you dislike about Reachdesk?**

Sometimes the messaging section can be confusing. I'm not sure what is being sent via email and what is showing up in a card to them or whatever the case. I just feel like the email section could be a little more clear as to what the subject line and body of the email will be.

**What problems is Reachdesk solving and how is that benefiting you?**

I use Reachdesk to send gifts to accounts I close as well as send small incentives like coffee to new prospects. It's a great way to make your prospects feel valued.

**Official Response from Sofia Silva:**

> Hi Chris, thank you so much for your review and for being a Reachdesk customer! We hear your concerns about the email vs gift notes - keep and eye out for an exciting launch next month! 

Again, thank you - we truly appreciate the feedback!

  ### 30. Business Development Representative

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kennedy N. | SMB Account Executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

I like how easy it is to use and how many features there are for us to use.

**What do you dislike about Reachdesk?**

I don't really have any dislikes about Reachdeask.

**What problems is Reachdesk solving and how is that benefiting you?**

I like how Reachdesk is helping me make the meeting more casual with my customers. Offering them a coffee before the meeting has definitely gotten me a good response.

**Official Response from Sofia Silva:**

> Hi Kennedy, thank you so much for the wonderful review and for being a valued Reachdesk customer! We're thrilled to hear our platform has been positively impacting your sales processes. 

Best,

Sofia @ Reachdesk

  ### 31. Easily send personalized gifts

**Rating:** 3.5/5.0 stars

**Reviewed by:** Paige C. | Account Executive, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

Reachdesk makes it easy to send gifts without the admin work of dealing with expense reports.

**What do you dislike about Reachdesk?**

I wish there was a larger selection of gifts, and that it was easier to send gifts without relying on the recipient to confirm their address.

**What problems is Reachdesk solving and how is that benefiting you?**

Sending gifts easily to prospects and customers

**Official Response from Sofia Silva:**

> Hi Paige, thank you for your review and for being a Reachdesk customer—we appreciate the feedback!

Best,

Sofia @ Reachdesk

  ### 32. Reachdesk - make gifting easier.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kris  P. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 10, 2024

**What do you like best about Reachdesk?**

Reachdesk has a relatively user-friendly interface, once you get the hang of it, it's super easy to use. The combinations of electronic gift cards are endless, so you can build the perfect combination for your customer to pick from. Or you can send a physical gift. You know when they opened it and when they accepted the gift. And it's integrated with Salesforce, so I only have to enter contact information in one place. I like the updates that you get - sent, opened, reminders, and expired (on e-gifts).

**What do you dislike about Reachdesk?**

We have lots of people who use Reachdesk and as a result, all my recipients are lumped in with everyone else. You are unable to sort on just your own sends. So it can be hard to find your info. As a result, I tend to send all my gifts at the end of the month. That way all my sends are in one bunch and I can reference that.

**What problems is Reachdesk solving and how is that benefiting you?**

We need a way to track the gifts we send. I send mostly electronic gift cards. By using Reachdesk, I have a set allowance each month and I know who is paying attention to my emails with the status on each gift.

**Official Response from Sofia Silva:**

> Hi Kris, 

Thank you so much for your review and for being a Reachdesk! We're really happy to hear that you like the platform! Regarding filtering in the platform to see your own sends, that's actually possible! Katherine, your CSM, will reach out and clarify how you can do this. 

  ### 33. Intuitive and great to maintain goodwill

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vaibhavi P. | Account Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 20, 2024

**What do you like best about Reachdesk?**

I love how easy it is to send something to a client when you're thinking of them. The campaigns set up by our team have made it very easy for us to choose from a large array of options when trying to gift our clients something big or small. <br><br>LOVE the fact that we can send a link if we don't have an address, track how much of our allotted amount remains based on whether they're opened or not.

**What do you dislike about Reachdesk?**

Nothing so far, user experience has been smooth!

**What problems is Reachdesk solving and how is that benefiting you?**

It helps us send gifts to our clients, either holiday gifting or ad-hoc gifting based on milestones and it's been fantastic in relationship building across the company.

**Official Response from Sofia Silva:**

> Hi Vaibhavi, thank you so much for your review and being a Reachdesk customer. We're really happy to hear about the positive impact Reachdesk is having on your customers' engagement and your day-to-day as an account manager! 

Once again, thank you! 

  ### 34. Very scalable and very easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Casey B. | Director of Business Development, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Ease of use with the integrations in place. Makes the platform accessible across our entire tech stack

**What do you dislike about Reachdesk?**

Nothing at this point, we just started scaling this across all of our sales teams.

**What problems is Reachdesk solving and how is that benefiting you?**

It is giving us additional tools to push deals across the line, generate pipeline and incentivize our amazing customer base

**Official Response from Sofia Silva:**

> Hi Casey, thank you for the wonderful review—we truly appreciate it!

Best,

Sofia @ Reachdesk

  ### 35. Easy to use! customizable and lots of choices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kate M. | Account Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

There are so many options and they only keep growing! Its also super easy to use

**What do you dislike about Reachdesk?**

I used to not like that you couldnt customize subject lines but thats now fixed!

**What problems is Reachdesk solving and how is that benefiting you?**

I needed a way to better connect with my clients and this helps a ton

**Official Response from Sofia Silva:**

> Hi Kate, thank you so much for your review! 

Sofia @ Reachdesk

  ### 36. I hope service will improve for my future orders

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kat T. | Regional Marketing Manager - Cytiva (Bioprocess), Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 24, 2024

**What do you like best about Reachdesk?**

Ease of use of the platform, visibility of all orders made by the team, notifications about my order status

**What do you dislike about Reachdesk?**

Lack of communication when the order gets stuck or items cannot be located; this has resulted in delays in receiving the items which impacted our events.

**What problems is Reachdesk solving and how is that benefiting you?**

centralized management of company swag

**Official Response from Sofia Silva:**

> Hi Kat,

Thank you for sharing your experience with Reachdesk thus far! We’re glad you find the platform easy to us, and we’re sorry to hear about the communication challenges with order delays! I will pass your feedback along to help improve our processes. Thank you for trusting Reachdesk to manage your company swag—we’re here to support your success!

Best,

Sofia @ Reachdesk

  ### 37. Reachdesk is game changing and promotes interaction with prospects.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Reachdesk's platform is very user friendly. The gift selection is great. Hard to get to prospects are very often open to engaging after a gift offer is sent to them. The tracking features are awesome too. Customer support is very good too.

**What do you dislike about Reachdesk?**

I have nothing to dislike so far. Everything is great!

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk provides the incentive for a prospect to engage. It's like dangling a carrot in front of a horse. Some prospects are very hard to engage with, Reachdesk makes engagement so much easier and more effective.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for the wonderful review. We're really happy to hear about your positive and impactful experience with Reachdesk! Thank you.

Sofia @ Reachdesk

  ### 38. Easy for the Sales Folks out there

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alberto M. B. | Regional Sales Director EMEA South, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reachdesk?**

It is really easy to send swags to customers for Sales reps. Intuitive and easy to use.

**What do you dislike about Reachdesk?**

I could not describre any specific function I do not like about Reachdesk.

**What problems is Reachdesk solving and how is that benefiting you?**

Sending swags to the customers directly without having to go through a long process of requesting marketing to do it

**Official Response from Sofia Silva:**

> Hi there Alberto - thank you so much for your review and for being a Reachdesk customer!

  ### 39. Reachdesk helping book meetings

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

Reachdesk has been so helpful in creating outreach that doesn't seem automated and allows for greater personalization. Prospects are more open to booking meetings or even just engaging with us when they see we've taken the time to send a personalized gift.

**What do you dislike about Reachdesk?**

This may be more of an internal issue but there are certain regions we can't send out to.

**What problems is Reachdesk solving and how is that benefiting you?**

Setting more meetings with prospects which means achieving quota :) 

More specifically though, allows for more relationship building with personalized gifts.

**Official Response from Sofia Silva:**

> Hi there,

Thank you so much for your review and for being a valued Reachdesk customer! We’re thrilled to hear how Reachdesk has helped you create personalized outreach that resonates with prospects and has contributed to meeting your quota. We appreciate your feedback on regional limitations and will continue working to improve the coverage of our Marketplace. Thank you for sharing how gifting is helping you build stronger relationships—it’s great to know Reachdesk is making an impact!

Best,

Sofia @ Reachdesk

  ### 40. Very intelligent platform with great gifting options

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 10, 2024

**What do you like best about Reachdesk?**

The platform is well integrated with various tools from the marketing stack! The team is very helpful and creative, and it's a pleasure to work with them. There are many gifting options which makes it very easy to make an impact. The Reachdesk team is constantly working on developing the product and providing a lot of opportunities for personalisation. Additionally, the new event shipment function in the platform provides a very well-organised process for swag scheduling.

**What do you dislike about Reachdesk?**

Limited marketplace gifting options in some countries sometimes make the process difficult, but I know that the team is working very hard to update their portfolio regularly.

**Recommendations to others considering Reachdesk:**

I 100% recommend it! It's great and it can transform your whole business model!

**What problems is Reachdesk solving and how is that benefiting you?**

With Reachdesk we are creating impactful moments for customers and prospects while also keeping track of everything in Salesforce and Outreach.

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and being a Reachdesk customer! We truly appreciate the feedback and the stellar review! 

  ### 41. Love this. Painless and easy!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa H. | Senior BDR/Account Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

I love how I can send a gift in under one minute.

**What do you dislike about Reachdesk?**

There is nothing I don't dislike. Maybe having to choose from so many different great options.

**What problems is Reachdesk solving and how is that benefiting you?**

Getting people to reply AND treating customers and prospects like actual people by showing them my appreciation for their business.

**Official Response from Sofia Silva:**

> Hi Melissa, thank you so much for your raving review! We truly appreciate it :) 

Sofia @ Reachdesk

  ### 42. Good platform that helps building rapport with prospects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Swati 	 B. | Business Development Rep, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 04, 2024

**What do you like best about Reachdesk?**

Reachdesk gives so many options to send gifts to clients and is easily integrated with CRM

**What do you dislike about Reachdesk?**

that it expires in 10 days and can't be redeemed after that

**What problems is Reachdesk solving and how is that benefiting you?**

to give credibility on company's behalf and showcase our platform to the prospects

**Official Response from Sofia Silva:**

> Hi Swati,

Thank you for your review and for being a valued Reachdesk customer! We’re glad to hear you’re enjoying the variety of gifting options within our platform. Regarding gift expiration dates, 10 days is just a reference, and you can actually set up any amount of days you'd like! Feel free to send me an email if you need further help with this.

Best,

Sofia @ Reachdesk

  ### 43. Intuitive, and easy to use

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kelly G. | Digital Marketing Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 15, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reachdesk?**

The interface is really easy to use, and there are lots of features.

**What do you dislike about Reachdesk?**

Reporting could be deeper and more detailed.

**What problems is Reachdesk solving and how is that benefiting you?**

It's helping to engage users in our nurture campaigns. It's an easy way to manage the logistics of gifting too.

**Official Response from Sofia Silva:**

> Hi Kelly, thank you so much for your review and for being a Reachdesk customer! We'd love to hear your feedback about Reachdesk Insights and what you feel is missing, so we can keep on improving it. Feel free to shoot your CSM or me (sofia.silva@reachdesk.com) a message. 

Thanks again! 

  ### 44. Sharing the love!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex P. | Sales Development Representative, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Great choice of gifts depending on how you're prospecting e.g. champagne for new joiners, hampers for get well soon

**What do you dislike about Reachdesk?**

Sometimes there are a lack of gifts for certain countries

**What problems is Reachdesk solving and how is that benefiting you?**

It's giving me a creative way to reach my prospects and allowing for deeper personalisation when outbounding

**Official Response from Sofia Silva:**

> Hi Alex, thank you so much for your review—we truly appreciate the feedback! We're continuously working to bring even more vendors and gift options to our marketplace! 

Best, 

Sofia @ Reachdesk

  ### 45. Great platform!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 05, 2024

**What do you like best about Reachdesk?**

Simple to use, not too many steps, lots of variety with the gifts, integrates with Salesforce.

**What do you dislike about Reachdesk?**

Checking if my gift has been received is a little tricky - maybe some kind of email letting me know who has still to open their gift, if a link is about to expire, just so I can keep track without having to go into the platform?

**What problems is Reachdesk solving and how is that benefiting you?**

Helping me build relationships with clients and have meaningful gifts to send them

**Official Response from Sofia Silva:**

> Hi there, thank you so much for your review and for being a Reachdesk customer! We appreciate the feedback about gift status alerts⎯this is something our team is actively working on and is top of mind for us. 

Thank you!

Sofia @ Reachdesk

  ### 46. Positive Review for Reachdesk

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Received thoughtful responses from prospects/clients after the thoughtful gift send prior to a meeting - ensuring their attendance and responsiveness. The variety of gifts and allowing for prospects to decided and exchange, as well as the UI and ease of use.

**What do you dislike about Reachdesk?**

Wish there was an ability to refute/retract a prospect's gift after they claim it, have had many claim and never talk to me again.

**What problems is Reachdesk solving and how is that benefiting you?**

Balance monthly ensuring I have access, solving no show of clients to meetings or trouble to respond.

**Official Response from Sofia Silva:**

> Hi there, thank you for your review. We're thrilled to hear Reachdesk has positively impacted your relationship-building with prospects! I'd love to further help with your challenge of not getting responses after gift claims. Email me at sofia.silva@reachdesk.com and we can work together on solving this challenge!

Best,

Sofia @ Reachdesk

  ### 47. So easy to showcase empathy with my customers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Krista K. | Mid Market Account Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Ease of use and the options that I have to pick what gift makes the most sense to send out to my customers.

**What do you dislike about Reachdesk?**

The limitations that are there based on the country that are there- for example, I can't send a Starbucks gift card to Philippines but that sounds like it's not reach desk's fault!

**What problems is Reachdesk solving and how is that benefiting you?**

Being able to differentiate myself with being able to drive empathy to customers and streamlining how easy it is to go ahead and send a gift via email.

**Official Response from Sofia Silva:**

> Hi Krista, thank you so much for the wonderful review—we truly appreciate the feedback! We understand some gifts are unavailable in all countries and are doing our best to expand our physical and digital gifts marketplace. It's incredible to hear our platform is helping you deepen your customer relationships with empathy! 

Thank you,

Sofia @ Reachdesk

  ### 48. Great sales tool for impressing prospects!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chelsea C. | Account Executive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

I love how you can curate the gift you send to prospects - whether it be gift cards or cookies, it always helps to gain your prospect's attention

**What do you dislike about Reachdesk?**

Not too much! I love Reachdesk's offering

**What problems is Reachdesk solving and how is that benefiting you?**

It's getting the attention of sales prospects

**Official Response from Sofia Silva:**

> Hi Chelsea, thank you so much for your wonderful review—gifting indeed helps to break through the noise and open many doors! Thank you for the feedback.

Sofia @ Reachdesk

  ### 49. Reachdesk is awesome!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 23, 2024

**What do you like best about Reachdesk?**

Reachdesk is very user friendly and the user interface is wonderful. It is very easy to implement different features such as a QR code leading to an asset like a report.

**What do you dislike about Reachdesk?**

I don't have any dislikes about Reachdesk. I am a newer user so we haven't run that many campaigns.

**What problems is Reachdesk solving and how is that benefiting you?**

Reachdesk helps with making promotional asset management fun. It is nice that the rewards are given when requirements are fulfilled so we're not using budget liberally without tangible results.

**Official Response from Sofia Silva:**

> Hi there, thank you for sharing the positive experience you're having with Reachdesk thus far. We're excited to continue supporting you in your gifting journey! 

Best,

Sofia @ Reachdesk

  ### 50. Reachdesk is great in theory, but our specific experience has not been the best.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 10, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Reachdesk?**

I like the idea of RD, specifically each rep being able to send their own personalized gifts. I also appreciate the Salesforce integration—this makes tracking easy.

**What do you dislike about Reachdesk?**

The platform itself has been buggy, and we have also had some issues with support. We were able to have a meeting for reconciliation and hopefully these problems will be fixed. The problem is once we make a mistake on RD, it affects our reputation.

**What problems is Reachdesk solving and how is that benefiting you?**

Connecting with clients/prospects in a unique way.

**Official Response from Sofia Silva:**

> Hi there, 

Thank you so much for your review and being a Reachdesk customer. I'm really sorry to hear you're not having the best experience with our platform. I'm hopeful that the problems you're experiencing will be fixed soon. If you need any further help, feel free to reach out to the team or to me directly. 

I hope your experience improves soon and you start seeing some wins from gifting! Thank you once again for your review.


## Reachdesk Discussions
  - [What are the most common reactions you receive from prospects? Has anyone ever refused a gift?](https://www.g2.com/discussions/28264-what-are-the-most-common-reactions-you-receive-from-prospects-has-anyone-ever-refused-a-gift) - 1 comment

- [View Reachdesk pricing details and edition comparison](https://www.g2.com/products/reachdesk/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-09-25+10%3A30%3A50+-0500&secure%5Bsession_id%5D=eb8e1181-e355-4442-b931-e09878acebb2&secure%5Btoken%5D=67d7f9582aec3cf987ce21edd2348510e36ec4478649decc74f17b8418f514da&format=llm_user)

## Reachdesk Features
**Logistics**
- Direct Mail Design
- CRM & Marketing Automation Integration
- Custom Batch Sizes
- Delivery Speed

**Platform Basics**
- Warehousing
- Procurement
- Fulfillment
- Inventory Management

**Platform Basics**
- Centralization
- Account Identification and Segmentation
- Lead-to-Account Matching
- Multichannel Engagement
- Personalized Content and Messaging

**Platform Basics**
- Gift Status Tracking
- Budgeting

**Rewards & Incentives**
- Reward Catalog
- Customization
- Bulk Ordering
- Budget Management
- Dashboard
- Analytics & Reporting
- User, Role, and Access Management
- Integrations
- Reward API

**Agentic AI - Rewards and Incentives**
- Cross-system Integration
- Proactive Assistance

**Marketing Distribution**
- Segmentation 
- Personalized Messaging 
- Website Personalization 
- Email Campaigns 
- Direct Mail

**Testing & Tracking**
- Mailing List Management
- Dashboards & Reporting
- A/B Testing
- Campaign Management
- Design Management

**Reporting**
- Spend
- Conversion Rates

**Platform Data**
- Measurement
- Revenue Analytics

**Platform Data**
- Conversion Rate Measurement

**Platform Additional Functionality**
- Proof Portal
- Budgeting
- CRM Integration
- Other Integrations
- API
- Customer Advocacy Integration
- Swag Stores

**Platform Additional Functionality **
- Integrations

**Platform Additional Functionality**
- Inventory Management
- Warehouse and Fulfillment
- Contact Management
- Pipeline Management
- Communication Management
- Lead Management
- Campaign Management

**Agentic AI - Direct Mail Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Mailing Services Integration
- Printing Services Integration

**Additional Functionality**
- Content Delivery
- Multi-Channel Communication
- Alerts/Notifications
- Pipeline Reports
- Data Synchronization
- Contact Database
- Lead Nurturing
- AI Copilot
- Performance Metrics
- Prioritization
- Lead Qualification
- Marketing Automation
- Search/Filter
- Content Creation

**Additional Functionality**
- Mailer Templates
- Data Import/Export
- Mailing List Purchasing
- Delivery Tracking
- Event Triggered Actions
- AI Copilot
- Response Alerts
- Generative AI
- Mailing List Scrubbing
- Reporting/Analytics

**Agentic AI - Account-Based Orchestration Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Integrations**
- Buyer Intent Data Integration
- Marketing Automation Integration
- CRM Integration

**Artificial Intelligence**
- AI-Powered Data Analysis
- AI Personalization
- Generative AI
- Campaign Personalization

**Additional Functionality**
- Content Delivery
- Multi-Channel Communication
- Alerts/Notifications
- Pipeline Reports
- Data Synchronization
- Contact Database
- Lead Nurturing
- AI Copilot
- Performance Metrics
- Prioritization
- Lead Qualification
- Marketing Automation
- Search/Filter
- Content Creation

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