Aircall Reviews & Product Details

Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized.

I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics Review collected by and hosted on G2.com.

Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls.

The structure on mapping/creating workflows is still quite manually Review collected by and hosted on G2.com.

I love the transcription feature of Aircall, which utilizes AI to transcribe entire phone calls into text. This function is incredibly useful as it saves me from having to listen to lengthy conversations to find specific information, such as an apartment number or an email address. With the transcription readily available, I can quickly locate any details needed without disturbing the customer with additional questions. The ease of navigation within the app and the consolidation of communication features into a single platform enhance my workflow significantly. Moreover, the setup process was intuitive and straightforward, making it easy to integrate into our operations and train new users. Review collected by and hosted on G2.com.

Sometimes Aircall can be slow or laggy, which affects its performance. This might be partly due to my not very high-end laptop, but I use other applications that do not exhibit the same sluggishness. Aircall tends to be slower compared to these other applications, and I believe improvement in this area would enhance its ease of use significantly. Review collected by and hosted on G2.com.

Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. Review collected by and hosted on G2.com.

What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. Review collected by and hosted on G2.com.

What I like best about Aircall is its ease of use and seamless integration with other tools. The call quality is reliable, and features like call logging, recordings, and analytics make it easy to track conversations and manage workflows efficiently. It also helps teams collaborate better by keeping all call-related data in one place. Review collected by and hosted on G2.com.

One downside of Aircall is that some features and settings can feel limited or less flexible, especially when it comes to advanced customization and reporting. There can also be occasional call quality or latency issues depending on network conditions, and the pricing can feel a bit high as teams scale. Review collected by and hosted on G2.com.

Aircall is wonderful when I’m working with other peers and handling the same callers/clients, thanks to features like “Assign to” and the fact that we can all see who called which client. Review collected by and hosted on G2.com.

It’s not that I dislike it, but it would be nice if the call didn’t disappear from the “Assigned to” tab once you place the call. I’d prefer to be able to clear it manually, since sometimes a single call doesn’t actually lead to a resolution. Review collected by and hosted on G2.com.

What I like most about Aircall is how seamlessly it fits into modern teams’ workflows, without adding unnecessary friction. Review collected by and hosted on G2.com.

Add-ons cost extra: The core features are generally fine, but many useful integrations and more advanced analytics are only available as paid add-ons, which can add up. Review collected by and hosted on G2.com.

What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. Review collected by and hosted on G2.com.

There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. Review collected by and hosted on G2.com.

It is easy to use and I have never bumped in to any issues so it is also reliable! Review collected by and hosted on G2.com.

I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. Review collected by and hosted on G2.com.

I like Aircall's easy-to-use interface and the thoughtful suite of features they offer. I also appreciate how well it integrates with AI, which helps us accomplish tasks more efficiently and track conversion and performance metrics. The initial setup was super simple, taking us no longer than a day to have everything ready. This efficiency allows us to get more done with less work required. Review collected by and hosted on G2.com.

Some key features are locked behind paywalls which does not help when you are trying to make use of the features but on a tight budget Review collected by and hosted on G2.com.

Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. Review collected by and hosted on G2.com.

Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. Review collected by and hosted on G2.com.