Aircall Reviews & Product Details

We’ve had a very positive experience with Aircall so far. It has become a key part of our call center operations, especially as we scale across multiple business units. It’s a very user-friendly tool, and it’s constantly being updated—especially within the AI tools. Call quality and platform stability have been solid. We manage a high volume of inbound and outbound calls, and Aircall has handled this reliably. By centralizing our communication and improving agent productivity, we’ve been able to optimize our team’s performance without needing to significantly increase headcount. The time savings and operational visibility alone justify the investment. Onboarding was smooth, and the support team has been responsive whenever needed. Additionally, the availability of resources and documentation has made it easy to explore more advanced features over time. One unexpected advantage has been the ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. Review collected by and hosted on G2.com.

One limitation we’ve encountered is around SMS capabilities. While Aircall supports one-to-one messaging effectively, it does not natively offer robust tools for running mass SMS marketing campaigns. Review collected by and hosted on G2.com.

Nothing because they weren't able to deliver on a core function: texting never worked Review collected by and hosted on G2.com.

Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Review collected by and hosted on G2.com.

Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized.

I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics Review collected by and hosted on G2.com.

Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls.

The structure on mapping/creating workflows is still quite manually Review collected by and hosted on G2.com.

I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It's easy to navigate and you. can save contact details, make a call with a touch of one button. the call transcripts are amazing in helping you see what was discussed on the call. Their customer is easily reachable and swift in assisting and their knowledge base has very useful information. Review collected by and hosted on G2.com.

Sometimes missed calls just appear without the phone ringing but I later found that this is a routing issue after reaching out to their customer, they helped me with properly setting up routing and I did not have a missed call problem anymore Review collected by and hosted on G2.com.

I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. Review collected by and hosted on G2.com.

Sometimes it's confusing as to which number is assigned to a specific time where it routes to Review collected by and hosted on G2.com.

I love that with Aircall, I can text with clients while on a call, which means they can send me documents and other things I need right away. This feature saves time because I don't have to ask them to send an email or use another method. The text feature is especially valuable because it also helps me avoid being marked as spam. Additionally, Aircall provides a call summary that is very specific, which helps me remember past conversations with clients without needing to recall everything myself. The setup was pretty easy, and Aircall is super user-friendly. Review collected by and hosted on G2.com.

I don't really think I have negative things to say about Aircall. What I would really like is to have an option to call multiple numbers. If they don't answer, then go to the next one. Review collected by and hosted on G2.com.

I find Aircall to be a reliable phone service that works really well for me. I like its ease of use and how easy it is to look at calls made, missed calls, and voice messages. The call history feature is particularly valuable as it allows me to clearly see when I've missed a call and the history of calls made. This feature, along with voicemail, is absolutely essential. Another great thing I like is the ability to assign tasks and calls to different people, which is very important. The initial setup was also super easy; just download and go. Review collected by and hosted on G2.com.

The user interface takes a little getting used to. Clicking the green plus sign to initiate a call is not super intuitive. Closing out a task and calls is also not super intuitive, but it does work well. Review collected by and hosted on G2.com.

I love the transcription feature of Aircall, which utilizes AI to transcribe entire phone calls into text. This function is incredibly useful as it saves me from having to listen to lengthy conversations to find specific information, such as an apartment number or an email address. With the transcription readily available, I can quickly locate any details needed without disturbing the customer with additional questions. The ease of navigation within the app and the consolidation of communication features into a single platform enhance my workflow significantly. Moreover, the setup process was intuitive and straightforward, making it easy to integrate into our operations and train new users. Review collected by and hosted on G2.com.

Sometimes Aircall can be slow or laggy, which affects its performance. This might be partly due to my not very high-end laptop, but I use other applications that do not exhibit the same sluggishness. Aircall tends to be slower compared to these other applications, and I believe improvement in this area would enhance its ease of use significantly. Review collected by and hosted on G2.com.

I find Aircall really helpful for my job, especially since it shows incoming calls in an easy-to-use tab. Everything about it is very easy to follow, and I love that after each call, I can take notes without worrying about a time limit, which relieves a lot of pressure. What I like most is the simplicity of the tabs; I can easily see the conversations, calls, messages, and use features like the power dialer without needing an introduction. It's so intuitive that I can start using it immediately without confusion. The power dialer is particularly valuable as it automatically sets my availability to unavailable when I make outbound calls, which is great because it takes care of that for me, even if I forget. The messages tab is also convenient for talking to customers. Additionally, setting up Aircall was a breeze—I just followed an email, entered my credentials, and downloaded the app. Everything is sorted out, and for incoming calls, I just click accept or decline. I'd definitely give Aircall a 10 for recommendation because it's so easy to use, even for someone new. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. Review collected by and hosted on G2.com.

What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. Review collected by and hosted on G2.com.