--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1667 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1667 scale: '5' date_modified: '2026-09-29' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,667 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Aircall's **ease of use** essential for effective communication and seamless workflow integration. (228 reviews) - Users find Aircall's **easy integration** with CRM and helpdesk tools enhances communication efficiency and workflow management. (91 reviews) - Users commend Aircall for its **reliability** and seamless integration, making customer support efficient and straightforward. (90 reviews) - Users find Aircall's **intuitive design** exceptional, facilitating easy setup and enhancing communication for all team members. (89 reviews) - Users value Aircall for its **automatic call recording** , enhancing record-keeping and improving communication efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often face **connection issues** with Aircall, including low call quality and frequent disconnections during calls. (62 reviews) - Users often face **call issues** with Aircall, including uneven call distribution and connection problems affecting communication. (49 reviews) - Users report **dialer issues** with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging. (44 reviews) - Users indicate that Aircall lacks **text handling and individual voicemail features** , impacting communication efficiency and usability. (37 reviews) - Users experience occasional **slow loading** issues with Aircall, particularly when syncing call logs and real-time updates. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Great app for companies **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael P. | Assessor Financeiro, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** June 11, 2025 **What do you like best about Aircall?** The practicality and security. Being able to make calls over the internet. **What do you dislike about Aircall?** I have nothing to declare, I like everything. **What problems is Aircall solving and how is that benefiting you?** Calls in powerdiller, make group conference call. **Official Response from Francis Ramos:** > Thank you for your positive review, Rafael! It's good to hear that you're enjoying Aircall's practicality, ease of use, and Power Dialer feature to help make your days more efficient and productive. If you ever have any questions or need assistance with group conference calls or any other feature, please don't hesitate to reach out to our support team. We're here to help ensure you have a seamless experience with our app. Thank you for choosing Aircall! ### 2. Great Dialler solution **Rating:** 4.5/5.0 stars **Reviewed by:** Roger M. | operations Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 04, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** I have been using Aircall for a while now and I must say that I've been very happy with the product. The interface is simply to use for agents and the dashboard is very easy to navigate even as a IT illiterate.

Set up was very simple with click and drag interfaces and simple english explanations.

Thankfully I've only had to contact customer support once or twice but when I have the responses have been fast and efficient. **What do you dislike about Aircall?** I'm looking forward to the potential to integrate the text message side of things with our CRM system, it works well at the moment but does not automatically link to our CRM which I would say is the only downside. **What problems is Aircall solving and how is that benefiting you?** The ability to track and monitor agents is a huge benefit of the Aircall system, this has helped us to improve our work rates and results. ### 3. Aircall Saves the day **Rating:** 5.0/5.0 stars **Reviewed by:** Tabay R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2024 **What do you like best about Aircall?** AIrcall Dashboard which gives a holistic view of all your agents and all the influx that you receive in any particular day. Besides that, they have amazing built reports which give you the coverage about so many other features such as user history, user status, agent occupancy rate, missed call ratios and SLA etc. Alos, they have top notch customer support when it comes to reaching out to them for any issues, they tend to help and resolve all your concerns. The tool is super easy to use and navigate. **What do you dislike about Aircall?** Missed call details, who it rang for, for how long etc. When we have these calls with our agents where we speak about their missed calls they want details about it which is missing. **What problems is Aircall solving and how is that benefiting you?** Aircall is a one stop solution for all your calling needs and that it just makes your life whole lot easier. ### 4. Very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Wanessa Adriana R. | Assessora financeira, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** Very practical, many features, possibilities to make several calls in a short time. **What do you dislike about Aircall?** The format of the App is not so good, you could make it in a more dynamic way. **What problems is Aircall solving and how is that benefiting you?** More efficient, faster calls find the fastest made calls. **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Wanessa! We're glad to hear that you find Aircall practical with many useful features, and appreciate your input on the app's forma, which will be shared with the team into consideration for future improvements. Our goal is to provide a dynamic and user-friendly experience for all our customers. Thanks again for choosing Aircall! ### 5. Easy access **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana P. | Analista Financeira, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** An easy-to-access application, very agile and effective. **What do you dislike about Aircall?** Sometimes we forget to end the call in the classification and we stop receiving calls. **What problems is Aircall solving and how is that benefiting you?** I think it should only really return to the original state when the call ends. **Official Response from Francis Ramos:** > HI Juliana, and thanks for this positive review! We're glad to hear that you're enjoying Aircall's ease of use, agility, and effectiveness. At the same time, thank you for sharing your feedback with regards to call classification, which will be brought back to the team. Thanks again! ### 6. Works perfectly in calling all my customers in Brisbane, Queensland, Australia. **Rating:** 5.0/5.0 stars **Reviewed by:** dennis l. | Lead Coordinator and Service & Support Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2025 **What do you like best about Aircall?** Noise cancelling and very easy to work with. **What do you dislike about Aircall?** Probably integrations with other app. Everything is packed so it's not so easy to integrate it with other apps. **What problems is Aircall solving and how is that benefiting you?** It easily connects me to customers with no hassle. **Official Response from Francis Ramos:** > Thanks for this great review, Dennis! We're thrilled to hear that Aircall is helping you efficiently connect with your customers and appreciate your feedback on the noise-canceling feature and user-friendly interface. We understand the importance of integrations and are continuously working to enhance our capabilities in this area. If you have specific apps in mind that you'd like to integrate with Aircall, please let us know so we can explore potential solutions. Thank you for choosing Aircall to streamline your customer communications! ### 7. Faster and easier to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia J. | tele agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 10, 2025 **What do you like best about Aircall?** easy to make calls, to read text messages **What do you dislike about Aircall?** everything is fine for now, no problem **What problems is Aircall solving and how is that benefiting you?** pass the calls to the salespeople faster. **Official Response from Francis Ramos:** > Hi Alexia, and thank you for leaving us this review! I'm glad to hear that you're making the most of our all-in-one platform to manage calls and texts in a single place. If you ever have any issues, feel free to submit a ticket using the Support Portal and we will respond as quickly as possible. Thanks again for choosing Aircall! ### 8. Aircall doing the GOD work **Rating:** 5.0/5.0 stars **Reviewed by:** Rares M. | Tracking Agent, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** How easy it is to use it and all the features it got. **What do you dislike about Aircall?** Currently I do not have any downsides on Aircall **What problems is Aircall solving and how is that benefiting you?** Gives me a fast phone at my disposal anytime on my laptop **Official Response from Francis Ramos:** > Thanks for the positive review, Rares! We're thrilled to hear that you find Aircall easy to use and appreciate its features! ### 9. Tool that I use in my everyday life at work **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Christophe H. | tele agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** May 12, 2025 **What do you like best about Aircall?** A quick tool that is very easy to use and rarely has connection problems. **What do you dislike about Aircall?** this is often crossed out and often there are too many updates **What problems is Aircall solving and how is that benefiting you?** to take a maximum number of calls in a minimum amount of time **Official Response from Francis Ramos:** > Hi Jean Christophe, and thanks for this positive review! We're glad to hear that you find Aircall quick and easy to use with minimal connection problems. We understand that frequent updates can be disruptive, and we are constantly working to improve our update process to minimize interruptions. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 10. super **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas Louis P. | vendeur, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** July 07, 2025 **What do you like best about Aircall?** What I appreciate most about Aircall is its ability to simplify team communication with a modern, intuitive phone solution that is perfectly integrated with business tools. **What do you dislike about Aircall?** nothing, text messages are more accessible and the interaction panel is more pleasant **What problems is Aircall solving and how is that benefiting you?** cuts off from time to time **Official Response from Francis Ramos:** > Hi Thomas Louis, and thank you for this review! We're glad to hear that you're enjoying the new version of Aircall. If you encounter any issues or have any feedback as you continue to explore the new features, please don't hesitate to reach out by submitting a ticket via the Support Portal. Thanks again! ### 11. Aircall Usage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 20, 2025 **What do you like best about Aircall?** Once integrated it picks up all the calls and the insight card shows you who is calling and can add other features such as the weather etc. It is used every day and the team have seamless calls. **What do you dislike about Aircall?** The integration is not easy. If you use Vincere you need a third party workflow to integrate with the CRM. The data and reporting could be better to read. It's quite a hassle to see go back to past data to see a specific call at a certain time or date. **What problems is Aircall solving and how is that benefiting you?** Easily integrates with OneUp another data and reporting tool and our CRM so not manually counting our outbound activity. ### 12. Very Buggy and Numbers are Spammy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 09, 2024 **What do you like best about Aircall?** Not much since it was very buggy and the team had a lot of issues using it **What do you dislike about Aircall?** Pretty much everything from the integration and onward to HubSpot - it really messed up the reporting and the analytics in Aircall were not great either. The app itself is very buggy, calls were just dropping and the app kept freezing and not letting them sign in. We are 100% outbound here and if it's not working then it messes up our top of the funnel. The CSM team there is non-existent. We were a few days after the 30-day mark to let them know we wanted to cancel, they sent us an invoice for the full year saying we didn't cancel within the 30-day window. That's when the CSM team reached out. Never a reach out before, no QBRs, nothing. It's not a great service at all. **What problems is Aircall solving and how is that benefiting you?** It was supposed to help our BDR team outbound ### 13. Air Call Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Eissa F. | Travel Expert, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 02, 2025 **What do you like best about Aircall?** I like how smooth it is and that it has a Desktop app version. **What do you dislike about Aircall?** Nothing much, the app is quite optimized for best performance. **What problems is Aircall solving and how is that benefiting you?** making and receiving calls in a nice neat and clean way, organized app sections, and easy to navigate. That helps me be most productive. **Official Response from Francis Ramos:** > Hi Eissa, and thanks for this review! It's great to hear that Aircall is helping boost your productivity and that you're getting great utility out of the desktop app. If you encounter any difficulties in the future or have any questions, please don't hesitate to submit a ticket via our Support Portal. We're here to assist you every step of the way. Thanks again for choosing Aircall! ### 14. All in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 01, 2025 **What do you like best about Aircall?** I really like that you can use AirCall as an usual telephone app; texts, calls, voicemails and multiple phone numbers. **What do you dislike about Aircall?** I think pricing is excessive for just one user usage. **What problems is Aircall solving and how is that benefiting you?** It is one of the best apps when it comes to number of features and a simple UI. **Official Response from Francis Ramos:** > HI Luis, and thank you for sharing your feedback! We're glad to hear you enjoy the variety of features Aircall offers. We understand your concern about pricing and we appreciate your input. f you have any specific suggestions or questions for us, please feel free to submit a ticket through our Support Portal. Thank you for choosing Aircall! ### 15. Great phone service **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus C. | Care Navigator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** it keeps track and takes notes of each call, which you can reference afterwards. **What do you dislike about Aircall?** it does not provide a quoe that way everyone can get the same amount of calls **What problems is Aircall solving and how is that benefiting you?** you can not set up diferent quoes **Official Response from Francis Ramos:** > Hi Jesus, and thanks for leaving this positive review! We're happy to hear that our call tracking and note-taking features are beneficial to you. We understand the importance of equal call distribution and will consider this for future updates. Thanks again for your feedback, and please don't hesitate to reach out if you have any questions or need assistance! -Francis @ Aircall ### 16. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Tainara C. | Analista Financeiro, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 19, 2025 **What do you like best about Aircall?** use the Aircall extension and quality calls **What do you dislike about Aircall?** can improve in organization, facilitate identification of calls and records **What problems is Aircall solving and how is that benefiting you?** it helps me a lot at work, being able to make calls with quality **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, tainara! We're thrilled to hear that you enjoy the quality calls using our extension. We appreciate your feedback on areas for improvement, such as organization and call identification, which the team is continuously working on to better meet our users' needs. If you have any specific suggestions or further feedback, please feel free to reach out to us. We're here to assist you in any way we can to ensure your continued satisfaction with Aircall. Thank you for choosing us to help you with your work calls! ### 17. Very easy to use and have control of your conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** That I can open and close conversations that I need or don’t at that specific moment **What do you dislike about Aircall?** That when you have several number you use all the history is combined together **What problems is Aircall solving and how is that benefiting you?** It is giving easy access to my clients and vendors, by being able to use on the computer or phone **Official Response from Francis Ramos:** > Thank you for sharing your feedback! We're glad to hear that you find Aircall easy to use and that it helps you manage your conversations effectively. We understand your concern about the history being combined when using multiple numbers and appreciate your input, which will be shared with the team. If you have any more suggestions or need assistance with anything else, please feel free to submit a ticket via the Support Portal. Thanks again for choosing Aircall! ### 18. Great product for medium-large businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** - AI Transcriptions save our team time creating call notes - Scorecards ensure our L&D function can consistently provide accurate and meaningful coaching - Call distribution is simple and easy to use - Great analytics **What do you dislike about Aircall?** - Not being able to deactivate users and only having a delete option. This just adds some time delays if you need to re-add previous users - Needs more permission level or custom profile permission option **What problems is Aircall solving and how is that benefiting you?** Aircall is doing the basics right, the call quality is consistent and outperforms our previous two suppliers. The AI features are reducing AHT whilst enabling our teams to focus more on the calls and less on the admin. The summaries are particularly useful as this allows us to quickly access previous calls and check what needs discussing on the next call. ### 19. It works well **Rating:** 5.0/5.0 stars **Reviewed by:** Susana Isabel R. | Analista financeira, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** The software itself or how the system works **What do you dislike about Aircall?** The memorization of calls, that is, their history **What problems is Aircall solving and how is that benefiting you?** Sometimes the calls drop. At the moment, it hasn't been happening as often. **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Susana! We're glad to hear that Aircall is working well for you overall. We understand that the memorization of call history can be important for your workflow, and we'll definitely take note of your feedback. If you experience any more dropped calls, please reach out to our support team so we can investigate further and ensure a seamless experience for you. Thanks again for choosing Aircall! ### 20. Bad workflow, connection issues, overall bad experience **Rating:** 0.5/5.0 stars **Reviewed by:** Jesse M. | Account Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 01, 2025 **What do you like best about Aircall?** There wasn't really anything I could say specifically about airmail that I liked **What do you dislike about Aircall?** Connection issues, dropped calls, lagging, slow workflow, bad reporting **What problems is Aircall solving and how is that benefiting you?** It was used as a dialer when we had it **Official Response from Francis Ramos:** > Hi Jesse, and thank you for sharing your experience with us. I'm sorry to hear about the issues you experienced with Aircall. We strive to provide a seamless experience for our users, and it's disappointing to hear that we fell short in your case. Your feedback is valuable to us, and we will address the connection issues, dropped calls, lagging, slow workflow, and reporting concerns to improve our service. We appreciate your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention. ### 21. Top satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Roxane L. | Téle Agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** easy to make calls, do transfers, and also send SMS **What do you dislike about Aircall?** I like everything very practical. Very easy to use, quick to understand. **What problems is Aircall solving and how is that benefiting you?** to communicate with clients more easily through calls and by SMS. **Official Response from Francis Ramos:** > Hi Roxane, and thanks for leaving us this positive review! We're delighted to hear that Aircall has been beneficial for you in communicating with clients through calls and SMS. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 22. It is a pleasant experience considering that I do not need to take up a phone anytime somebody calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** that it s easy to use, fast, no need for phone line and a mobile phone , and also gives us the chance to add anytime what was the reason of the call **What do you dislike about Aircall?** I do not like when there are interruptions or it is not functioning properly. **What problems is Aircall solving and how is that benefiting you?** The fact that you don't actually need a physical phone, that you can speak even if you are not at the desk. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall! We're thrilled to hear that you find our service easy to use and convenient, and appreciate your feedback regarding the interruptions and technical issues you may have encountered. If you experience any further issues, please don't hesitate to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Aircall. Thanks again! ### 23. Daily use of Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Elisabete S. | Analista Estratégica, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** Get the call history Call back request **What do you dislike about Aircall?** Connection failure, creating difficulties in dialogue with the client **What problems is Aircall solving and how is that benefiting you?** More concentrated information and easy to check calls and team availability **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Elisabete! We're thrilled to hear that you enjoy Aircall's call history and call back request features. We're sorry to hear about the connection issues you've experienced, as we understand how crucial seamless communication is with clients and will take this feedback to the team. Thanks again for choosing Aircall! ### 24. An experience with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Julie L. | Conseiller en maison de retraite, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** It is an application that is very smooth. **What do you dislike about Aircall?** For now, no problem with the application, no negative points. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the smoothness of calls and this is beneficial to me because I use it daily. **Official Response from Francis Ramos:** > Hi Julie, and thanks for leaving us this positive review! We're glad to hear that you find Aircall to be a smooth application for your daily use. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 25. very fast and no lagging **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine D. | Tele agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** ease of use ease of implementation customer support **What do you dislike about Aircall?** none everything functions well there is nothing that i dislike about it **What problems is Aircall solving and how is that benefiting you?** it is more efficient and rapid in making international calls No lagging **Official Response from Francis Ramos:** > Hi Nadine, and thanks for this positive review! We're glad to hear that you find Aircall easy to use and that implementation went smoothly for you. It's our mission to make sure that Aircall functions well and makes your days more efficient! Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 26. A Reliable, Cloud-Based Communication Solution with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** One of Aircall’s strongest points is its ability to integrate smoothly with a wide range of CRMs and productivity tools like Salesforce **What do you dislike about Aircall?** Although generally reliable, some users experience occasional call quality issues, especially in regions with weaker internet infrastructure. Since it's VoIP-based, it's highly dependent on internet stability. **What problems is Aircall solving and how is that benefiting you?** Aircall consolidates phone communication into a cloud-based system, integrating with CRM, support, and collaboration tools like Salesforce, HubSpot, and Slack ### 27. Qiuck Set Up and Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed A. | Account Development Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 14, 2025 **What do you like best about Aircall?** The customer support team is quite responsive to any issues I raised **What do you dislike about Aircall?** The integration with FLG did not allow for the contacts to be synced to Aircall unless I am on an active call with the leads. **What problems is Aircall solving and how is that benefiting you?** We are able to call Dubai Mobile numbers which we were not able to do that with the previous dialer. **Official Response from Francis Ramos:** > Hi Ahmed, and thanks for this positive review! I'm glad to hear that you've had a good experience with Aircall so far and that my colleagues on the Customer Support team have been able to address any issues you've experienced. I also appreciate your feedback on the FLG integration, which I'll take back to the team. Thanks again, and please don't hesitate to reach out if you ever have any additional questions or need assistance! -Francis @ Aircall ### 28. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe R. | Assessor Financeiro, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** To be able to have a list of clients to call **What do you dislike about Aircall?** I see no disadvantages in using Aircall during work. **What problems is Aircall solving and how is that benefiting you?** It's helping to get in touch with many clients **Official Response from Francis Ramos:** > Thank you for the positive feedback, Felipe! We're thrilled to hear that Aircall is helping you efficiently manage your client calls. If you ever have any questions or need assistance with any features, feel free to reach out to our support team. We're here to help make your experience with Aircall as seamless as possible. Thank you for choosing Aircall! ### 29. Aircall makes serving customers EASY!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen B. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2024 **What do you like best about Aircall?** I am not super tech-savvy, and with all of the things that need to be done as CEO of my company, Seldom do I have long periods to sit down and work them out. Air call is so user-friendly. I can have Team send me the calls to deal with and then i can pass it back to them that it is done. This leaves me more time to work on my business. We use it 7 days a week and love being able to text back after a call as that saves even more time. **What do you dislike about Aircall?** We have used it for several years with no downsides. Customer service is great but seldom required, which is even better. **What problems is Aircall solving and how is that benefiting you?** Saving so much time and keeping communication of how the customer was served in one place and being able to tag others in the company to alert them to finish it up. ### 30. Quick setup & intuitive IVR, but support can lag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2025 **What do you like best about Aircall?** Aircall excels in ease of use and implementation. The setup process was incredibly straightforward - thanks in large part to the intuitive IVR tree, I had the entire system running even before my formal onboarding began. I use it frequently, and the extensive range of features coupled with seamless integration with other tools really streamlines our daily communication. **What do you dislike about Aircall?** While the product is robust in many areas, the customer support leaves room for improvement. When I do need assistance - which is rare - it can be challenging to get in touch with someone promptly. The delays in response sometimes make an otherwise excellent tool feel less responsive when issues arise. **What problems is Aircall solving and how is that benefiting you?** We had a support team offering email support, we needed to expand to offer phone support and keep things logged so the email team and phone team could be coordinated. **Official Response from Francis Ramos:** > Hi there, and thanks for your review! I'm glad to hear you've been able to use and implement our software easily—this is definitely one of our goals with every customer! At the same time, we appreciate your feedback about customer support availability and speed, which I'll bring back to the team. Thanks again for your review. -Francis @ Aircall ### 31. PRACTICAL AND QUICK **Rating:** 5.0/5.0 stars **Reviewed by:** Wander N. | ASSESSOR FINANCEIRO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 08, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** RETURN THE CALL IF THE CONNECTION DROPS. **What do you dislike about Aircall?** I CANNOT REPLY TO MESSAGES IN SMS **What problems is Aircall solving and how is that benefiting you?** CALLING QUICKLY FOR THE CLIENT REGARDLESS OF COUNTRY AND LOCATION ### 32. Use Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Helena F. | Télé-agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** Quick, simple, and effective, which is great. **What do you dislike about Aircall?** So far everything is going well, so nothing negative for the moment. **What problems is Aircall solving and how is that benefiting you?** The possibility of being able to re-listen to the calls. **Official Response from Francis Ramos:** > Hi Helena, and thanks for leaving us this positive review! It's great to hear that you're having a great experience with Aircall so far and that you're getting the most out of our Call Recording feature. Thank you for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 33. Aircall for my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Partnership Development Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Convenient web and iOS integration; working hours enablement; company contact info access **What do you dislike about Aircall?** Issues of service cutting out sporadically **What problems is Aircall solving and how is that benefiting you?** Provides a convenient access to an additional phone line. ### 34. Communicate smoothly with Aircall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** June 11, 2025 **What do you like best about Aircall?** What I like best about Aircall is the easy operation, the seamless integration with our tools, and the clear call quality – it makes our communication significantly more efficient. **What do you dislike about Aircall?** Occasionally, despite a stable internet connection, calls are dropped – this is annoying. Otherwise, I am largely satisfied with the usage. **What problems is Aircall solving and how is that benefiting you?** Customer inquiries **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us! We're thrilled to hear that you find our platform easy to use, seamlessly integrated with your tools, and providing clear call quality. We understand that call interruptions can be frustrating and appreciate this feedback, which will be brought back to the team for review. If you encounter any further disruptions, please don't hesitate to submit a ticket in our Support Portal for assistance. Thanks again for choosing Aircall! ### 35. has helped me a lot in my work **Rating:** 5.0/5.0 stars **Reviewed by:** Inês S. | diretora comercial, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** May 21, 2025 **What do you like best about Aircall?** ease of listening to calls from my collaborators **What do you dislike about Aircall?** I don't see anything I don't like, everything is ok **What problems is Aircall solving and how is that benefiting you?** call audit **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Ines! We're thrilled to hear that our platform has been helpful in your work, especially with call auditing. If you ever have any questions or need assistance with any features, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Aircall! ### 36. Able to make and receive calls without difficulty **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav S. | Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 23, 2025 **What do you like best about Aircall?** I'm a regular user of Aircall and I would suggest the companies who are based in other countries or interaction for their business to other countries. This is a game changer, it saves a lot of money and best app I would recommend. **What do you dislike about Aircall?** Sometimes if we miss the call it always stays there only and always gets a reminder that I have to follow up a call. **What problems is Aircall solving and how is that benefiting you?** It's easy to connect with our clients who are working globally ### 37. Wonderfull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 06, 2025 **What do you like best about Aircall?** The platform is very user friendly, and the technical support is always well attended by the advisors. **What do you dislike about Aircall?** At the moment nothing bothers me about the application and my team uses it a lot. **What problems is Aircall solving and how is that benefiting you?** Text messaging and number availability no matter where in the world I call from. **Official Response from Francis Ramos:** > Thanks for this glowing review! We are thrilled to hear that you find Aircall user-friendly and that our technical support team has been helpful, as our goal is to provide a seamless experience for all of our customers. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Aircall! ### 38. Super good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** Aircall is very easy to access, super easy to use, and I use it in my everyday life, and it really helps me a lot. **What do you dislike about Aircall?** it sometimes blocks, the calls are sometimes cut off **What problems is Aircall solving and how is that benefiting you?** This helps me make the maximum number of calls in the minimum amount of time. **Official Response from Francis Ramos:** > Hi there, and thanks for leaving us this positive review! We're glad to hear that Aircall is easy to access and use, and that it's helping you in your everyday life. At the same time, thank you for letting us know about the issues you're experiencing with call blocks and cut-offs, which I will relay back to the team. Thanks again for your feedback, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 39. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan W. | IT Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** Their onboarding team was very nice to work with and offered training making it a breeze to get started. The product itself is easy to manage and configure, especially with the visual phone tree. It's small but I really like the text to speech option for voicemails and the different voices, making it quick to configure voicemails for each user. It also has a web phone for if the software one is not available. **What do you dislike about Aircall?** My biggest complaint would be the lack of a proper phone directory like a traditional PBX system. This is not major as you can at least dial extensions though even that is a little odd to do. **What problems is Aircall solving and how is that benefiting you?** Aircall is being used to help our sales team reach out and our support team assist our clients. Using Aircall we can even text some of our clients who prefer it. We are on the smaller side but it is helpful for occasionally needing to reach out to another employee. ### 40. Aircall was simple and user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Dana E. | Guest Relations Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 10, 2025 **What do you like best about Aircall?** The user-friendliness and branding is easy on the eye. **What do you dislike about Aircall?** I dont have many dislikes about Aircall. Perhaps the ringtone could be reconsidered to something less alerting. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving guest queries and emergencies during there stays. **Official Response from Francis Ramos:** > Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! It's good to know that the platform's user-friendliness and its ability to help you solve guest queries or issues has been a big benefit thus far. I also appreciate your feedback regarding the ringtone and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 41. Use at work **Rating:** 5.0/5.0 stars **Reviewed by:** Myka R. | Insurance Verification Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2025 **What do you like best about Aircall?** Easy to set "away" and DND settings for managers. **What do you dislike about Aircall?** Aircall could be more discreet when using in public. **What problems is Aircall solving and how is that benefiting you?** Customer Center Contact **Official Response from Francis Ramos:** > Thanks for this review, Myka! We're glad to hear you're enjoying your Aircall experience so far. Your feedback regarding discreetness will be taken to the team for consideration with future updates. Thanks again for choosing Aircall! ### 42. User friendly software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 30, 2025 **What do you like best about Aircall?** Easy to track my calls, can leave voicemails **What do you dislike about Aircall?** I can’t use it in my laptop, just my app Phone **What problems is Aircall solving and how is that benefiting you?** I don’t have to use my personal phone number to contact the candidates. **Official Response from Francis Ramos:** > Hi there, and thank you for sharing your feedback! We're glad to hear that you find Aircall user-friendly and that you're getting the most out of our call tracking and voicemail capabilities. With regards to the difficulties you're having using Aircall on your laptop, please submit a ticket to our Customer Support team using the ticketing system in our Support Portal—the team would love the opportunity to help troubleshoot any issues you're having with the Desktop app. Thanks again for choosing Aircall! ### 43. Very Pleased with AirCall **Rating:** 5.0/5.0 stars **Reviewed by:** Leonik A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Easy Usage, Fast, Good Quality and always fast Reply on Issue Tickets. **What do you dislike about Aircall?** I'm fine with everything. 10/10!!!!!!!!!!!! **What problems is Aircall solving and how is that benefiting you?** App on Phone. **Official Response from Francis Ramos:** > Hi Leonik, and thanks for leaving us this positive review! We're delighted to hear that you are pleased with Aircall's easy usage, fast response, and good call quality. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 44. Aircall is a modern and reliable telephony solution for businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** July 25, 2025 **What do you like best about Aircall?** Language quality is perfect seamless integration into common CRM systems **What do you dislike about Aircall?** The selection of ringtones is somewhat limited. **What problems is Aircall solving and how is that benefiting you?** Integration into common CRM systems ### 45. Very quick to get us set up, friendly and helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ally W. | Sales Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 03, 2025 **What do you like best about Aircall?** I love that they are constantly evolving the product. I get the sense customer feedback is genuinely listened to and actioned. Amanda was quick to support us and answer any questions we had and the onboarding call with Juan was easy to follow and very helpful. The product is easy to use. So easy to get started. **What do you dislike about Aircall?** It would be really helpful to be able to share snippets. It sounds like a feature that is soon to be introduced though. **What problems is Aircall solving and how is that benefiting you?** Better understand the topics of conversation to help improve quality of service and potential product improvements. Also to help with Sales call performance **Official Response from Francis Ramos:** > Hi Maria Jose, and thanks for your review! I'm thrilled to hear that you’re enjoying Aircall so far and appreciate your feedback, which I'll relay back to the team. Thanks again! -Francis @ Aircall ### 46. Excellent Telephony solution **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine G. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** Aircall has been the easiest system to adapt, integrate and utilise for us. We have been able to transform key areas of our business based on stable service, accurate and easy to navigate analytics and a great partnership approach with their support teams. **What do you dislike about Aircall?** The 2hr wait for some reporting verses a live reporting option but this is a very small issue in the grand scheme of things. Reports once received are fantastic **What problems is Aircall solving and how is that benefiting you?** We had previously a challenge with provider uptime and constant minor system outages. Aircall has been stable with very high quality call quality and with the enhancement made to dashboards and data analysis it has helped us to optimise areas of our business that were previously under performing. ### 47. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Assessor financeiro, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** Ease of Use, Ease of implementation **What do you dislike about Aircall?** Customer support, Number of Features **What problems is Aircall solving and how is that benefiting you?** More efficient calls **Official Response from Francis Ramos:** > Thank you for your feedback, Vanessa! We're thrilled to hear that you found Aircall easy to implement. We're sorry to hear about your experience with our customer support and the number of features, but know that we're constantly working to improve in those areas to better meet your needs. We'd love to hear more about your specific concerns with customer support and features so we can address them. Please feel free to reach out to our support team, and we'll do our best to assist you. Thank you for choosing Aircall! ### 48. frequent users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 21, 2025 **What do you like best about Aircall?** Aircall is a practical tool that is simple to use even for beginners, and the mobile application offers an optimal experience for users. **What do you dislike about Aircall?** Sound synchronization during internet slowdowns **What problems is Aircall solving and how is that benefiting you?** Facilitate contact **Official Response from Francis Ramos:** > Thank you for this positive review! We're pleased to learn that you're making the most out of Aircall's ease of use, and that our mobile app is helping to optimize your experience. We also appreciate your feedback regarding call connectivity, which will be shared with the team for review. Thanks again for choosing Aircall, and please don't hesitate to submit a support ticket if you ever need assistance! ### 49. I use Aircall daily as a work tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolly F. | Representante comercial, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** July 09, 2025 **What do you like best about Aircall?** The ease of answering and transferring calls. **What do you dislike about Aircall?** I would change some things in the layout, making it even more simplified. **What problems is Aircall solving and how is that benefiting you?** Offers analytical reports, recordings, real-time monitoring. **Official Response from Francis Ramos:** > Hi Nicolly, and thank you for sharing this review with us! We're thrilled to hear that you appreciate the ease of answering and transferring calls. We value your input on the layout and will certainly take it into consideration for future improvements. Feel free to submit a ticket through our Support Portal if you ever experience any difficulties or have questions. Thanks again for choosing Aircall! ### 50. amazing product and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** vincenzo m. | Customer support employees, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2025 **What do you like best about Aircall?** i feel very great and ccomfortable woring with it **What do you dislike about Aircall?** nothing so far for now apart that sometimes it takes too much for log in **What problems is Aircall solving and how is that benefiting you?** it takes too much for dowloading and womtimes is slow but with the updates is clear **Official Response from Francis Ramos:** > Thank you for your positive review, Vincenzo! We're thrilled to hear that you're feeling confident and comfortable using our platform, as its our goal to provide all of our customers with a great user experience. Also, we appreciate your feedback regarding login and download times, which will be taken to the team for review. If you have any additional thoughts or questions, feel free to reach out - we're here to help! ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=10&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+20%3A09%3A18+-0500&secure%5Bsession_id%5D=3f66e5e7-e48d-464a-9e42-f6f9448ebcfd&secure%5Btoken%5D=538b0be09dfb89d6644b5531dfbf970563e0b36cf39e01ecf357dec7fd4f1565&format=llm_user) ## Aircall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,481 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 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