Adobe Commerce (formerly Magento Commerce) Reviews & Product Details

I really like the Visual 'Time Machine' feature for content staging and preview in Adobe Commerce. It's a favorite for marketing teams because it allows scheduling sales launches without needing someone to be awake to hit 'publish.' The Business Intelligence Dashboards are also impressive; they offer a full-scale data experience rather than just providing reports. I also find the Adobe Developer App Builder to be a significant addition. It shifts customization to a serverless framework, making it easier to handle growth and maintenance in a clean, external process. It also eliminates the 'upgrade headache' by keeping custom code out of the core platform, safeguarding performance with an event-driven architecture, and speeding up time to market with starter kits. Review collected by and hosted on G2.com.

While Adobe Commerce is a powerhouse for enterprise-level operations, it definitely isn't without its 'heavy' parts. Even with the agility of tools like the App Builder, there are some significant hurdles that can make the platform feel a bit like steering a cruise ship—powerful, but not exactly nimble. The 'Hidden' Complexity of App Builder introduces a new kind of 'technical debt.' It requires a shift from PHP to a Node.js/JavaScript stack, which means hiring new talent or retraining entire teams. Additionally, debugging can be frustrating. Also, the monthly patch cycle creates a maintenance treadmill due to constant QA requirements. The platform feels 'over-engineered' for single-storefronts, leading to navigating around features we don't use. Lastly, the B2B checkout customization remains rigid, and customizing it often requires complex coding. Review collected by and hosted on G2.com.

I love the total flexibility of Adobe Commerce, as it allows me to customize every part of the checkout and product pages to match our brand. The Page Builder is fantastic since it enables our marketing team to update the site without requiring a developer every time. I find the native B2B features incredibly helpful for handling bulk orders. The multi-store management is a huge advantage, making it much easier to run different sites for different countries from one dashboard. The reporting tools are genuinely useful, providing deep insights into sales and customers without the need for extra plugins. These features save us time and money, making the business scalable and allowing us to grow our sales and add new countries without overwhelming the tech side. Review collected by and hosted on G2.com.

The cost is the biggest issue- it's very expensive once you add up licensing and developer fees. Also, the admin panel can be slow and feels a bit outdated. I'd suggest making the interface more modern and 'snappy'. It also needs a simpler setup process because right now, you need a technical expert for even basic changes. It feels a bit too 'heavy' for simple tasks. Review collected by and hosted on G2.com.

I like Adobe Commerce for its unparalleled flexibility in handling complex, high-scale enterprise needs. I appreciate its evolution into a composable, headless-driven ecosystem, which has made it even more adaptable and powerful over time. The platform's strength lies in its ability to manage extreme complexity while seamlessly integrating with the Adobe Experience Cloud. This makes it a robust solution for businesses needing to integrate various tools and software, especially for those requiring both B2B and B2C functionalities. Review collected by and hosted on G2.com.

Adobe Commerce is known for being complex and demanding. The initial setup is generally considered complex, time-consuming, and requires a high level of technical expertise. It's not an out-of-the-box solution for beginners but a robust platform that needs significant development skills. Review collected by and hosted on G2.com.

What I like most about Adobe Commerce is its flexibility and scalability, which make it a powerful platform for businesses with complex or evolving eCommerce needs. The ability to fully customize the storefront, product catalog, and checkout experience allows brands to create unique, high‑performing shopping journeys.

I also appreciate its robust ecosystem of extensions and integrations, which makes it easy to add new capabilities without heavy development. Combined with Adobe’s advanced marketing, analytics, and personalization tools, it becomes a strong end‑to‑end solution for managing customer experience.

Finally, its multi‑site and multi‑store capabilities are a major advantage for organizations that operate in multiple regions or manage several brands - everything can be managed from a single backend with efficiency and consistency. Review collected by and hosted on G2.com.

While Adobe Commerce is a powerful and highly flexible platform, one of the main challenges is its complexity. Because it offers so many advanced features, it often requires skilled developers for setup, customization, and ongoing maintenance - making it less accessible for teams without strong technical resources.

I also find that the cost of ownership can escalate quickly. Between licensing fees, hosting, development, and extensions, the total investment is significantly higher compared to simpler or more modern SaaS eCommerce platforms.

Additionally, updates and upgrades can sometimes be time‑consuming and require careful planning to avoid compatibility issues with custom code or third‑party modules. This makes the platform robust but also resource‑intensive. Review collected by and hosted on G2.com.

I really found the Content Scheduler to be a great tool, especially since it was easy to learn and work with, even as a Marketing Intern. It was useful for automating content changes, which improved team efficiency and reduced human errors, helping us maintain consistency across various teams and markets. I also appreciated how it supported collaboration by eliminating last-minute or overtime changes. Although I haven't used the App Builder personally, I've heard from developers that it's valuable for supporting our scalability and automation goals, particularly related to CRM. Additionally, I appreciate Adobe Commerce's flexibility and scalability which is crucial for our global company, helping us standardize approaches and scale capabilities across all teams and regions. Review collected by and hosted on G2.com.

The costs were a bit of an issue for us because we moved from a different platform that was cheaper. We didn't see a big growth in sales right after switching. Plus, the platform was complex, and the team had to be trained well, which took a long time. The initial setup was complex and hard to grasp, even though we got guided onboarding and some simplifications for Marketing. A clearer UX would be nicer. Review collected by and hosted on G2.com.

I like the continuous improvements in Adobe Commerce, especially the enhanced performance with built-in caching, advanced customer and product attribute management, and more flexible promotion and pricing rules. The smooth integration capabilities with ERP and other enterprise systems, along with strong scalability and customisation options, make it a powerful and future-ready e-commerce platform. Review collected by and hosted on G2.com.

Performance optimisation and deployments often require significant technical effort, so better out-of-the-box performance and smoother upgrade paths would help here. Review collected by and hosted on G2.com.

I deeply appreciate Adobe Commerce for its high level of customization and scalability, which stands out from competitors like WooCommerce and Shopify. Its flexibility allows us to create tailored e-commerce solutions that cater effectively to both B2B and B2C customers, enabling us to handle a broad range of client needs from small to large-scale operations without any hassle. The platform's marketing outreach capabilities are commendable, aiding in effective customer acquisition and retention strategies. Adobe Commerce also excels in providing an engaging and user-friendly interface, which greatly enhances user experience and satisfaction. The robust analytics features are invaluable, offering our clients critical insights into their sales performance, customer interactions, page visits, and product performance. This data-driven approach empowers our clients to make strategic business decisions and optimize their operations. Additionally, the cloud-based architecture of Adobe Commerce simplifies the initial setup process, making it quick and efficient for deployment. Overall, the scalability, analytics, and user-friendly nature of Adobe Commerce make it an invaluable asset for our business operations. Review collected by and hosted on G2.com.

I dislike the limited integration options with other CRM platforms, specifically the lack of integration with Zoho. This limitation makes it less flexible and requires additional workarounds to connect with other tools and platforms that are crucial for my business. Review collected by and hosted on G2.com.

I've been using Adobe Commerce (formerly Magento Commerce) for 12 years to develop fast-loading, secure, highly customizable ecommerce websites. I appreciate its possibilities for customization, like developing pricing algorithms for the jewelry industry and tweaking the checkout flow. I value the coding standards, layouts, and dependency injections on the tech side. The open-source nature, full customizations, no hidden costs, self-hosting, future-proofing, and a huge supporting community are great for business. I've mainly utilized configurable products as they suit most cases of product configurations. Additionally, inventory management, stock management, ease of use, external third-party integrations, and API support are noteworthy. Also, the initial setup was very easy for me. Review collected by and hosted on G2.com.

The Knockout JS is very time-consuming and tedious to write. Even though I have expertise with it, many of my teammates struggle with it. Review collected by and hosted on G2.com.

I must say that Adobe Commerce is an exceptional tool because of not only its customization abilities but also its flexibility and scalability for my operations. It has helped me to manage my large portfolio of product catalogs. Review collected by and hosted on G2.com.

As such, there is no downside if Adobe Commerce. All I can think of is not having dedicated tech support, as one has to go through a learning curve.

I am dependent on my developer for all the customizations, which is sometimes very time taking. Review collected by and hosted on G2.com.

What I appreciate most about Adobe Commerce is its flexibility, scalability, and robust e-commerce capabilities. These qualities allow businesses to completely tailor and expand their online stores to meet their unique needs. Review collected by and hosted on G2.com.

What I dislike about Adobe Commerce is that it can be complex and resource-heavy, requiring skilled developers and strong hosting. Setting up, customizing, and maintaining it can be time-consuming and costly, especially for small businesses. Review collected by and hosted on G2.com.