NetSuite Reviews & Product Details

NetSuite has been an invaluable platform for centralizing our business operations across inventory, accounting, and reporting. What stands out most is the depth and accuracy of the real-time reporting, which gives us a complete financial picture at any given moment without having to pull data from multiple disconnected systems. The inventory management capabilities are particularly strong, allowing us to track stock levels, manage purchase orders, and forecast demand in a way that keeps our operations running efficiently. Having accounting, inventory, and reporting all living in one platform has eliminated a significant amount of manual reconciliation and data entry that used to create errors and slow down our close process. The customization options for dashboards and reports also mean we can surface exactly the metrics that matter most to our team without wading through irrelevant data. For a business operating across ecommerce and multiple channels, having NetSuite as the financial and operational backbone gives us the confidence that our numbers are accurate and up to date. Review collected by and hosted on G2.com.

NetSuite's biggest drawback is the complexity and cost of implementation and customization. Out of the box it requires significant configuration to fit your specific business needs, and that almost always means relying on either internal technical resources or expensive outside consultants to get it set up properly. The user interface, while functional, feels dated compared to more modern platforms and can be unintuitive for new users, which makes onboarding and training more time consuming than it should be. Reporting is powerful but building custom reports can be cumbersome and often requires more technical knowledge than the average user has. The licensing and add-on cost structure can also be difficult to predict as the business grows, since many features that feel essential are gated behind additional modules. These friction points are manageable given the overall value NetSuite provides, but they are real enough that they add to the total cost of ownership beyond just the subscription fee. Review collected by and hosted on G2.com.

NetSuite offers a wide range of valuable features that have significantly improved our operations. Since transitioning to this software about five years ago, the experience has been highly positive. In my role within purchasing and inventory management, the system has greatly streamlined my workflow for example, having real-time access to inventory levels and purchasing data allows me to make faster, more accurate decisions without switching between multiple tools. Additionally, the centralized dashboard and automated processes reduce manual data entry and save me several hours each week, enabling me to focus on more strategic tasks. Review collected by and hosted on G2.com.

Certain processes, like generating reports or running searches, can be slower than ideal, particularly with large datasets. These challenges don’t outweigh the benefits, but they can impact efficiency in day-to-day use. Review collected by and hosted on G2.com.

I like how flexible NetSuite is and how you can interact with it. It's getting easier and easier to connect it with other platforms, whether out of the box or paid services, or using the AI models. We have been able to connect different ways, like an Apple Shopify connection with third party Selena, Floj connecting our POS Square, and using ShipStation for generating labels, all done by CSV. That's the flexibility of those with some of the tools. Review collected by and hosted on G2.com.

Some of the modules seem like they were an afterthought or built in, which isn't great. The language and safe search features aren't always clear, and there are limitations in setup that just aren't obvious. This kind of hidden knowledge is frustrating. Knowing that NetSuite is primarily a general ledger would have been helpful and saved us time. The initial setup was really challenging because we didn't have any on-site IT experts, and the consultants weren't much help. We had to manually handle a lot of processes, which was tedious. Also, moving to a web store with a user-friendly interface was harder than we thought, so we ended up using Shopify instead of SuiteCommerce. Review collected by and hosted on G2.com.

What I like best about NetSuite is that it provides a complete, cloud-based ERP solution that brings together finance, order management, inventory, and reporting in a single platform. This helps reduce dependency on multiple systems and improves overall operational efficiency.

NetSuite also offers strong customization capabilities through workflows, saved searches, and scripting, which makes it flexible to adapt to different business requirements. The integration capabilities with external platforms such as eCommerce, payment gateways, and third-party logistics providers are another major advantage.

Additionally, the real-time reporting and visibility across business processes help teams make faster and more informed decisions. The platform is scalable and suitable for growing businesses, making it a reliable long-term solution. Review collected by and hosted on G2.com.

One of the challenges with NetSuite is that the user interface can sometimes feel less intuitive, especially for new users. Certain configurations and customizations may require technical expertise, which can increase dependency on developers or consultants.

Additionally, troubleshooting integrations and scripts can sometimes be time-consuming, and documentation for specific use cases is not always detailed. Performance can also occasionally slow down when working with large datasets or complex saved searches. Review collected by and hosted on G2.com.

I like NetSuite for its security because it allows us to comply directly with our company's security policies. The ease of use is a big plus as it greatly reduces the need for specialized training whenever someone new joins. I also appreciate that it's role-based, enabling the IT department to delegate access according to roles rather than individual users. It's great that I can work on any device and connection too. The fast timesheet reporting and the ability to enter timesheet data on one screen for projects, support cases, and tasks are really handy. Plus, the direct integration with the accounting systems in our company makes things seamless. Setting up NetSuite was very easy, though we did have a few user adoption challenges. Review collected by and hosted on G2.com.

I don't like that multi-currency settlement does not allow settlement between currencies in purchases or sales. Manufacturing planning also can't be customized depending on custom fields. Review collected by and hosted on G2.com.

The ability of NetSuite to offer end-to-end visibility across operations and finance in a single system is what I find most appealing. Strong process control is made possible by its integrated audit trails, approvals, and validations. With scripting, workflows, and saved searches, the platform is very customizable. It makes it possible to solve challenging business issues without requiring a lot of development work. It is an effective central hub because of its smooth integration with programs like Boomi. All things considered, it is a dependable and adaptable system for effectively managing financial operations. Review collected by and hosted on G2.com.

one disadvantage is that managing intricate logic (such as tolerance checks) frequently necessitates the use of scripting or saved searches as workarounds. Certain common restrictions, like line-level controls or partial billing of expenses, are not always clear-cut. Troubleshooting can be time-consuming due to unclear user interface and error messages. Some actions seem counterintuitive, such as managing system-generated records or excluding voided transactions. In general, obtaining advanced functionality may occasionally necessitate additional customization work rather than native support. Review collected by and hosted on G2.com.

What I like most about NetSuite is that it brings everything together in one place. Rather than juggling separate tools for accounting, inventory, CRM, and reporting, it all runs within a single system. That makes day-to-day work smoother and saves a lot of time.

Another standout for me is the real-time visibility. I can quickly check financials, track orders, or review performance without having to wait for reports to be generated, which makes it easier to make faster, more informed decisions.

I also appreciate how customizable it is. As business needs change, you can adjust workflows, dashboards, and reports without having to switch to a completely different system. Overall, it feels like a scalable solution that can grow along with the business. Review collected by and hosted on G2.com.

One thing I don’t like about NetSuite is that it can feel pretty complex, especially for new users. The interface isn’t always very intuitive, so it takes a while to get comfortable and really understand how everything works.

Another drawback is the cost. For smaller businesses, it can be quite expensive—not only the subscription, but also the implementation and customization. It’s simply not always the most budget-friendly option.

I’ve also found that some customizations and reports can be tricky to set up without technical help. At times you need external support or a specialist, which can slow progress and make changes take longer than expected.

Overall, even though it’s a powerful system, there’s a clear learning curve and some added costs that come with it. Review collected by and hosted on G2.com.

I appreciate NetSuite’s integration capabilities, especially with ticketing software, which is essential for us. The setup process was smooth and accompanied by comprehensive training, making it easy for us. I also value the ease of generating reports and saved searches, which I use frequently. Additionally, NetSuite’s extensive capabilities in handling order management, processing, budgeting, and financials all within one software make it a worthy consideration. Review collected by and hosted on G2.com.

I find integrating bank and credit card feeds with NetSuite challenging. Unlike smaller software like QuickBooks, which makes this process straightforward, NetSuite requires more effort and complexity to achieve this integration. Review collected by and hosted on G2.com.

I like that I can create custom record types, and I also appreciate the ability to customize things using JavaScript. Review collected by and hosted on G2.com.

I don’t like SDF, and I honestly don’t use it much. Early on, I found the deployment process difficult and error-prone, mainly because of missing dependencies. Since we have four SBs before we get to production, the manual deployment entry steps become especially troublesome.

While I understand the benefits of workflows, I find that our company’s implementation of workflows and scripts often creates challenges when maintaining a system where the logic can live across multiple platforms. A lot of the time, simply figuring out where the issue actually resides ends up being the most time-consuming part of maintenance. Review collected by and hosted on G2.com.

I am very satisfied with Advanced Support, and the Learning Labs conducted occasionally are also very helpful. Review collected by and hosted on G2.com.

There is a lack of organization and explanation regarding invoicing. Review collected by and hosted on G2.com.