TrueCommerce EDI Reviews & Product Details

We went with TrueCommerce because their sales team went the extra mile to ensure their solution would work for us. They customized their demo to show that it would work for our business. The implementation team was very kind and understanding with our limited knowledge of EDI and patiently walked through the each aspect of how EDI works. Something was missed during the go-live process which was not noticed until after the post go-live period was over. The implementation took responsibility and was able to fix it quickly (rather then having to go through customer support). Customer support has been quick to respond to our small issues that we have had so far (additional fields required on the 810, etc.) Review collected by and hosted on G2.com.

We currently use TrueCommerce on a small scale so we haven't had a lot of experience with it. So we currently have no complaints and would recommend TrueCommerce to others. Review collected by and hosted on G2.com.

The biggest strength of TrueCommerce is their outstanding support team. Any time we've encountered an issue or needed guidance, they have provided a quick and effective solution. Their team is knowledgeable and goes the extra mile to ensure our EDI transactions run smoothly. It's great to have a partner you can trust to help navigate complex situations. Their excellent service is a key reason we continue to be a loyal customer Review collected by and hosted on G2.com.

There have been instances of slow performance, including lagging and screens freezing during operation. Review collected by and hosted on G2.com.

It's extremely helpful for sending our orders to vendors. It offers significant reliability by eliminating the need to input orders manually, which usually carries a higher risk of errors. Our EDI is quite user-friendly and integrates very well with our ERP system. Our recent implementation was also a positive experience. The support team during the implementation was very diligent and responsive in meeting our needs. Review collected by and hosted on G2.com.

The only challenge I've encountered is that, at times, the response time can be quite high when we have issues to log in. Review collected by and hosted on G2.com.

TrueCommerce made the transition to EDI a breeze for us. We had 0 experience using it going in, and have now scaled our retail business to 5x times what we were able to do without EDI this time 2 years ago. The customer support is top tier; they have always answered us promptly and helped us navigate several issues with ease. Implementation was easy as well, the training videos were a huge help and our implementation manager helped us every step of the way. Review collected by and hosted on G2.com.

No complaints from us, we recommend to anyone who is thinking about switching to EDI Review collected by and hosted on G2.com.

I love the fact that i can easily contact a customer service representative and get help. If I have a question or if I want to learn more about an aspect of True Commerce I can easily get the answers I am looking for. Review collected by and hosted on G2.com.

Sometimes it can feel "too big". I know that is a weird complaint as we should want many options and services but sometimes, I feel weighted down. Review collected by and hosted on G2.com.

TrueCommerce truly believes in providing excellent customer service. All of their employees have been professional and knowledgeable. Solutions are provided quickly. Thier support portal is designed well. Our Account Manager, Chris is exceptional. Review collected by and hosted on G2.com.

There are many online training options available. These are all clearly reviewed with the client at the beginning of the project. It would have been exteemely helpful if a more formal personalized training on the basics of the product would have be conducted. It would have saved us a lot of time on our side. Review collected by and hosted on G2.com.

The Foundry interface allows me to do everything related to EDI in one place, even the creation of labels

Their support staff is always immediately available and they are all very knowledgeable and resolve issues in a very short amount of time. No other EDI company that I've worked with offers live help and connect to my system to assist Review collected by and hosted on G2.com.

There are some limitations on the reports, example, I am unable to get an automatic daily report showing 846 inventory feeds per customer Review collected by and hosted on G2.com.

With TrueCommerce EDI connected to Business Central, I don’t have to re-enter orders or invoices anymore—everything just flows in and out automatically, which saves a lot of time and avoids typos. It also matches pricing and catches errors before they cause problems. I like that I can see the status of each document right in Business Central instead of logging into a separate system. Plus, it works with marketplaces like Amazon and connects with our 3PLs, so all of our orders, shipments, and invoices are in one place without extra manual steps. Review collected by and hosted on G2.com.

The shipping integration that requires Insight Works Dynamic Ship can be a bit limiting. You can’t run large system utilities while it’s active, so we have to schedule those jobs early in the morning before the shipping process starts. Review collected by and hosted on G2.com.

TrueCommerce EDI delivers a seamless and reliable platform that makes managing transactions effortless and efficient. Its intuitive interface simplifies processes, reduces errors, and saves valuable time, while their exceptional customer support team is always ready to assist, ensuring smooth operations and peace of mind for businesses of all sizes. Review collected by and hosted on G2.com.

Customer support is excellent, but response times can vary during high-demand periods. Minor learning curve for new users, but overall performance remains strong Review collected by and hosted on G2.com.

Their patience to work with us even when we are newcomers to the software. Review collected by and hosted on G2.com.

There are some quirks with the software for the cloud version that we wish weren't there or some transactions were a little bit easier to do. Some of the outsourced support are not as knowledgeable and have actually made changes to the incorrect information and system issues became worse. Review collected by and hosted on G2.com.