TrueCommerce EDI Reviews & Product Details

They were friendly. Not too much positive otherwise. Review collected by and hosted on G2.com.

They oversold TrueCommerce and then wouldn't provide a refund when we determined their system would not work for us.

They lied to us that they were already connected to the primary customer we wanted to connect to. They also pointed us to a demo video that shows the ability to export & import data from their website. What they failed to tell us is this costs $2,500 per file!!!! Can't get an export of any type file with their system without paying $2,500. We just wanted a simple csv file, can't do it!!

So don't pay for anything until you are for sure this solution will work for you. Review collected by and hosted on G2.com.

The interface is easy to navigate, the accessibility to log from my computer or smartphone and process transactions, the connectivity with our ERP system Review collected by and hosted on G2.com.

The "limited" schedule for developers and/or specialist to provide support. No solution to integrate the recording of serialized data in our ERP that doesn't take LONG time to process. Review collected by and hosted on G2.com.

The ability to send a PO and an invoice. This completes the process and decreases double entry of data. This omits the room for errors. The accounting department is able to process more invoices. Review collected by and hosted on G2.com.

The learning curve for the user interface. Once the product is setup, there's not much maintenance needed. I will say that we sometimes run into issues where our unit of measure conversion is different than the vendor. Sometimes we manually have to make adjustments to a PO so it will send. Review collected by and hosted on G2.com.

The system is robust, and it is great for hands-on people. You can control a lot of the transmitting documents the way you like and map to the fields you want with Mapping Tool. Review collected by and hosted on G2.com.

Limited resources and staff. Some missed meetings forgot to send out invites, and causing your project delay. Also the system needs to use IE with Silverlight. Their technology is tool old. Review collected by and hosted on G2.com.

ease of usage and great customer service and implantation of quick books. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

cost is hard to understand for someone who's not really techie. sometimes it is very slow. network connect is slow. hope it can be faster to safe us time waiting. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

The ability to automate and batch orders helps during peak times, though it doesn't seem to scale linearly with order amount Review collected by and hosted on G2.com.

Internet Browser compatibility, sometimes it randomly breaks on Chrome, requiring users to upload files on Internet Explorer or Firefox, which is a bit of a headache when it hits out of the blue. Review collected by and hosted on G2.com.

I really liked the new feature of for searching the orders. Also, it reduces the time by automatically processing the orders. Review collected by and hosted on G2.com.

I can not use it on Google Chrome and the internet explorer is very slow. Review collected by and hosted on G2.com.

Honestly the customer service has been beyond impeccable. As a new user they have helped me with all my trivial newbie questions and not with a condescending attitude, they really seemed like they cared about making sure the issue was resolved. Which they were. and they were there when I called which helps a lot too. The Foundry software is intuitive. I can work and update bulk orders and single items. They have integration tools for Quickbooks and i an just load and unload my orders and invoices easily. They are pretty great for making this task easy. Review collected by and hosted on G2.com.

It doesn't seem to be working with Mozilla Foxfire anymore. I prefer this browser because chrome is so RAM intensive. I truly despise Chrome as a browser. I wish they would just fix that issue. Review collected by and hosted on G2.com.

We utilize the core functions of TruCommerce EDI to send and receive invoices, pack slips, etc. in the form of EDI. EDI is inherently more accurate than manual processing and TrueCommerce accomplishes its main functionality well. We do enjoy the ability to create folders and organize our data dna exchanges in that manner, however, there is little else that I like about the platform as it relates to the user friendliness. Review collected by and hosted on G2.com.

I find TrueCommerce EDI to be very clunky and not very user friendly. I find myself have to click excessively to get what I need and there are many repetitive tasks that I perform in the system that could be easily optimized. The search tool is also not intuitive, making it unclear what needs to be done to execute a search and performing slowly when you do search. Sometimes we receive a transmission that comes through in several lines. Unfortunately there is a limit to the number of lines that you can view on a particular page. This makes it difficult for us to mass download and creates inefficiencies. We also need to download the raw EDI data from each of the pack lists that we receive. We use this data to execute an invoice in our ERP system. Currently, you can only download the raw EDI date from one pack list at a time, so if we receive 50 pack lists on a shipment (which happens because we ship to big retailers, multiple distribution centers) we have to painstakingly go in and dowload each individually. Review collected by and hosted on G2.com.

If you are having trouble connecting your outside vendors to the system, the EDI team is more than willing to help solve any problems you might be having. Review collected by and hosted on G2.com.

The fact that when you call in to support you have to have someone call you back. It may take several hours for this Review collected by and hosted on G2.com.

The support staff at TrueCommerce are easy to work with and answer any questions you may have. They have stayed on the phone with me for hours working through issues and mapping trading partners as needed. There was never a feeling of "email us your issue and we'll get back to you in a few days." Their product offerings are solid and new features are always being developed. When comparing something like their Pack & Ship add-on, it seemed like more of a complete shipping solution than what their largest competitor, SPS Commerce, offers. Review collected by and hosted on G2.com.

The pricing structure is better than SPS Commerce for simpler EDI setups for most small businesses and doesn't involve monthly fees per trading partner (it is upfront instead with occasional promos for free trading partners), however, add-on pricing can feel a bit like they are "nickel & diming" you when it comes to things you'd expect would be common sense to include as part of a package offering. Review collected by and hosted on G2.com.

TrueCommerce makes EDI easy for beginners. They hold your hand throughout the whole process and help you understand how everything works. They have great customer service and great account managers that are always here to help.

Every time there is an outage or technical issue they are very good at getting it resolved as soon as possible. They also send emails every time they will not be available due to a holiday so you can prepare and know that they won't be able to assist. Review collected by and hosted on G2.com.

Sometimes they can take a little long to get through the testing process when sending up a new connection. Or hard to get them on a conference call as they are so busy. Even though they are helpful their support articles could use some work. I started as a beginner knowing nothing about EDI and their support documents didn't really help out or get as detailed as I would have liked. Review collected by and hosted on G2.com.

TrueCommerce EDI reduces data entry errors to almost 0%. It also speed up the ordering process. TrueCommerce EDI removes the hassles of sending orders by email or fax. Outbound transmissions also creates a seamless process of submitting invoices to your customers. TrueCommerce EDI will not let you allow to submit a transaction if there are any discrepancies between the original document and your created transaction. Review collected by and hosted on G2.com.

TrueCommerce EDI .pdf document download capability is somewhat limited. TrueCommerce EDI allows for downloading transaction by generating a .pdf document. But this process requires a manual operation. Transaction documents such as POs, invoices, can be downloaded as .pdf and allows for submission via email to appropriate personnell if necessary. Review collected by and hosted on G2.com.

The best part of True Commerce EDI is their customer service. We had the need to add another trading partner though a different company and True Commerce got in touch with us right away and helped us through the process.

I recently had an issue with template our transactions and they responded and solved the issue quickly. Review collected by and hosted on G2.com.

I can honestly say that I have not had a single problem is using True Commerce. Teh staff is friendly and prompt and have always been helpful. We also received help templating our transactions which was done without any issue. Review collected by and hosted on G2.com.

The True Commerce Team is very responsive and deliver results quickly. Review collected by and hosted on G2.com.

Their resources are in high demand, so I have to book mapping sessions a few days ahead of time. But their team always comes through for me. Review collected by and hosted on G2.com.

Price is probably the best thing about the product. Review collected by and hosted on G2.com.

They sell themselves as a product that can integrate to your product but the technical team lacks any type of technical skills and the product is not flexible at all. We were trying to integrate our customers and 3PL but what was expected to be a short project for 4 partners is taking a year and still isn't complete. There is no planning at all by the technical staff and they implement by trial and error which consumes everyones time. Review collected by and hosted on G2.com.

They help me step by step. They even have screen shots. Review collected by and hosted on G2.com.

Sometime they get too technical. It is hard to understant. Review collected by and hosted on G2.com.

The EDI just works, once everything is setup correctly. I rarely have errors to review and all of our EDI is setup on a scheduler so there is very little human interaction needed. Errors are fairly user friendly to review and correct, and the system if fully integrated to our ERP system. Review collected by and hosted on G2.com.

The implementation was beyond painful. It was a full time job from our internal resources for months and was pure "trial and error". We had a tight schedule to implement True Commerce and it was often difficult to get time scheduled with a support person to make mapping changes. I often felt like we were training them. Review collected by and hosted on G2.com.

True Commerce is very user friendly and we received great support Review collected by and hosted on G2.com.

There isn’t anything bad that stands out. Review collected by and hosted on G2.com.

The friendly quick customer service, and easy access to the helpful techs. Review collected by and hosted on G2.com.

Their transaction manager can be a bit finicky at times, but much easier than the standard EDI language. Review collected by and hosted on G2.com.

Easier for me to find any order and what status are they in Review collected by and hosted on G2.com.

The only thing I would say I do not like is the many emails received daily. A summary of them would be good in my case. Review collected by and hosted on G2.com.

I appreciate the responsiveness whenever an issue has arose and I've never had a bad agent on the other end of the phone. Review collected by and hosted on G2.com.

My only complaint is how long it takes to upload invoices and transmit orders. Review collected by and hosted on G2.com.

Integration with AX, viability of EDI data available to the system users not requiring me to detail data requests Review collected by and hosted on G2.com.

Global FTP between AX and TM, it is using Crazy talk and sometimes does notwork Review collected by and hosted on G2.com.

We like that we can get support and tickets submitted quickly Review collected by and hosted on G2.com.

I am still waiting on raw data from Petco PO's from Feb and March Review collected by and hosted on G2.com.

The convenience of EDI and being able to get the help that I need Review collected by and hosted on G2.com.

sometimes the holding que can be a long wait time Review collected by and hosted on G2.com.