TrueCommerce EDI Reviews & Product Details

TrueCommerce EDI Overview

What is TrueCommerce EDI?

TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. But too often, doing so means too many solutions and too much assembly required. For decades TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from startups to the global Fortune 100, across various industries – rely on us. TrueCommerce: Do business in every direction

TrueCommerce EDI Details
Languages Supported
English
Product Description

TrueCommerce offers an electronic data interchange (EDI) platform designed to be affordable, easy to use, and connect businesses to great opportunities.

How do you position yourself against your competitors?

TrueCommerce is the most complete way to connect your business across the supply chain. We integrate everything from EDI, to digital storefronts and marketplaces, to product information management and inventory management, and whatever comes next.

Our unified commerce platform links all four key elements that drive your success: your customers, your suppliers, your channels and your systems—enhancing timeliness, accuracy, agility and insight so you can focus on customer experience and keep pace with today’s omni-channel expectations.


Seller Details
Seller
TrueCommerce
Company Website
Phone
1995
HQ Location
Seven Fields, PA
Twitter
@TrueCommerce
1,138 Twitter followers
LinkedIn® Page
www.linkedin.com
297 employees on LinkedIn®
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TrueCommerce EDI Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They were friendly. Not too much positive otherwise. Review collected by and hosted on G2.com.

What do you dislike?

They oversold TrueCommerce and then wouldn't provide a refund when we determined their system would not work for us.

They lied to us that they were already connected to the primary customer we wanted to connect to. They also pointed us to a demo video that shows the ability to export & import data from their website. What they failed to tell us is this costs $2,500 per file!!!! Can't get an export of any type file with their system without paying $2,500. We just wanted a simple csv file, can't do it!!

So don't pay for anything until you are for sure this solution will work for you. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buyer Beware, oversold abilities and then wouldn't supply refund. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Could not integrate with a simple csv file format without $2,500 price tag per file. Review collected by and hosted on G2.com.

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Senior Supply Chain Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is easy to navigate, the accessibility to log from my computer or smartphone and process transactions, the connectivity with our ERP system Review collected by and hosted on G2.com.

What do you dislike?

The "limited" schedule for developers and/or specialist to provide support. No solution to integrate the recording of serialized data in our ERP that doesn't take LONG time to process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When requesting TrueCommerce's services or quoting for services/development, make sure to be clear on all the aspects of the project, from end to end, be clear on what the end result should look like. Also, if integrating requires different teams at TrueCommerce, make sure they ALL are part of ANY discussion/updates/progress of a project. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

EDI Integration between Vendors, suppliers and customers. ASN files, purchase orders, order acknowledgement. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to send a PO and an invoice. This completes the process and decreases double entry of data. This omits the room for errors. The accounting department is able to process more invoices. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve for the user interface. Once the product is setup, there's not much maintenance needed. I will say that we sometimes run into issues where our unit of measure conversion is different than the vendor. Sometimes we manually have to make adjustments to a PO so it will send. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stable company and great customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

sending POs and receiving invoices electronically. The automation of this product, streamlines the accounting process for our company. Review collected by and hosted on G2.com.

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MIS/IT Manager | Oracle NetSuite Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The system is robust, and it is great for hands-on people. You can control a lot of the transmitting documents the way you like and map to the fields you want with Mapping Tool. Review collected by and hosted on G2.com.

What do you dislike?

Limited resources and staff. Some missed meetings forgot to send out invites, and causing your project delay. Also the system needs to use IE with Silverlight. Their technology is tool old. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The project timeline is very important during implementation. If you assign someone without a sense of prioritizing and meeting a deadline to your client, you are digging your own grave. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handle EDI documents to/from our system. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

ease of usage and great customer service and implantation of quick books. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

What do you dislike?

cost is hard to understand for someone who's not really techie. sometimes it is very slow. network connect is slow. hope it can be faster to safe us time waiting. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic.TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ease of usage, implementation capabilities. cost is reasonable. friendly service. quick. fast. TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TrueCommerce EDI has been saving us time on downloading purchase orders directly into our system. We saved on retyping the Purchase orders and also avoid any errors since it's automatic. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to automate and batch orders helps during peak times, though it doesn't seem to scale linearly with order amount Review collected by and hosted on G2.com.

What do you dislike?

Internet Browser compatibility, sometimes it randomly breaks on Chrome, requiring users to upload files on Internet Explorer or Firefox, which is a bit of a headache when it hits out of the blue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automated order and document processing, which allows us to work with our customers in real time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really liked the new feature of for searching the orders. Also, it reduces the time by automatically processing the orders. Review collected by and hosted on G2.com.

What do you dislike?

I can not use it on Google Chrome and the internet explorer is very slow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is highly recommended for all E-commerce companies to use this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am in accounting and operations. With the use of TrueCommerce, not only the order processing is very fast but also we can have records. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Honestly the customer service has been beyond impeccable. As a new user they have helped me with all my trivial newbie questions and not with a condescending attitude, they really seemed like they cared about making sure the issue was resolved. Which they were. and they were there when I called which helps a lot too. The Foundry software is intuitive. I can work and update bulk orders and single items. They have integration tools for Quickbooks and i an just load and unload my orders and invoices easily. They are pretty great for making this task easy. Review collected by and hosted on G2.com.

What do you dislike?

It doesn't seem to be working with Mozilla Foxfire anymore. I prefer this browser because chrome is so RAM intensive. I truly despise Chrome as a browser. I wish they would just fix that issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are great give them a try they will win you over with the service and software integration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This takes care of a large part of submitting information to our Largest Vendor. The Software runs smoothly the integration software has made it even easier to upload and download orders and invoices. This is a big difference from my other job when we did this manually. Review collected by and hosted on G2.com.

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Dylan Rabidoux
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We utilize the core functions of TruCommerce EDI to send and receive invoices, pack slips, etc. in the form of EDI. EDI is inherently more accurate than manual processing and TrueCommerce accomplishes its main functionality well. We do enjoy the ability to create folders and organize our data dna exchanges in that manner, however, there is little else that I like about the platform as it relates to the user friendliness. Review collected by and hosted on G2.com.

What do you dislike?

I find TrueCommerce EDI to be very clunky and not very user friendly. I find myself have to click excessively to get what I need and there are many repetitive tasks that I perform in the system that could be easily optimized. The search tool is also not intuitive, making it unclear what needs to be done to execute a search and performing slowly when you do search. Sometimes we receive a transmission that comes through in several lines. Unfortunately there is a limit to the number of lines that you can view on a particular page. This makes it difficult for us to mass download and creates inefficiencies. We also need to download the raw EDI data from each of the pack lists that we receive. We use this data to execute an invoice in our ERP system. Currently, you can only download the raw EDI date from one pack list at a time, so if we receive 50 pack lists on a shipment (which happens because we ship to big retailers, multiple distribution centers) we have to painstakingly go in and dowload each individually. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Test the platform before using. Performs core functionality well, but does not allow for robust customization, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We just uploaded a price list to the system so that when an ASN is turned around into an invoice, the prices automatically populate. For a while we were entering items, quantites, prices, etc. to each invoice individually Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

If you are having trouble connecting your outside vendors to the system, the EDI team is more than willing to help solve any problems you might be having. Review collected by and hosted on G2.com.

What do you dislike?

The fact that when you call in to support you have to have someone call you back. It may take several hours for this Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We receive a lot of orders from Cardinal Health. When they make changes in their system it messes with our EDI. TrueCommerce has always been able to fix the connection problems Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support staff at TrueCommerce are easy to work with and answer any questions you may have. They have stayed on the phone with me for hours working through issues and mapping trading partners as needed. There was never a feeling of "email us your issue and we'll get back to you in a few days." Their product offerings are solid and new features are always being developed. When comparing something like their Pack & Ship add-on, it seemed like more of a complete shipping solution than what their largest competitor, SPS Commerce, offers. Review collected by and hosted on G2.com.

What do you dislike?

The pricing structure is better than SPS Commerce for simpler EDI setups for most small businesses and doesn't involve monthly fees per trading partner (it is upfront instead with occasional promos for free trading partners), however, add-on pricing can feel a bit like they are "nickel & diming" you when it comes to things you'd expect would be common sense to include as part of a package offering. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With TrueCommerce handling our EDI connections to retail and distributor trading partners, it saves us money from having to hire someone with EDI expertise and saves us time with not having to keep constant mapping changes up-to-date. With a simple web-based interface, anyone familiar with computers can work the system. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

TrueCommerce makes EDI easy for beginners. They hold your hand throughout the whole process and help you understand how everything works. They have great customer service and great account managers that are always here to help.

Every time there is an outage or technical issue they are very good at getting it resolved as soon as possible. They also send emails every time they will not be available due to a holiday so you can prepare and know that they won't be able to assist. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes they can take a little long to get through the testing process when sending up a new connection. Or hard to get them on a conference call as they are so busy. Even though they are helpful their support articles could use some work. I started as a beginner knowing nothing about EDI and their support documents didn't really help out or get as detailed as I would have liked. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. You will be pleased with the service you are given and the price is not bad either. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now able to send and received EDI transactions when before we couldn't. We have benefited by being able to sell and buy from bigger companies that only work with people who can connect via EDI Review collected by and hosted on G2.com.

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AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

TrueCommerce EDI reduces data entry errors to almost 0%. It also speed up the ordering process. TrueCommerce EDI removes the hassles of sending orders by email or fax. Outbound transmissions also creates a seamless process of submitting invoices to your customers. TrueCommerce EDI will not let you allow to submit a transaction if there are any discrepancies between the original document and your created transaction. Review collected by and hosted on G2.com.

What do you dislike?

TrueCommerce EDI .pdf document download capability is somewhat limited. TrueCommerce EDI allows for downloading transaction by generating a .pdf document. But this process requires a manual operation. Transaction documents such as POs, invoices, can be downloaded as .pdf and allows for submission via email to appropriate personnell if necessary. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reduce your data entry errors and speed up your ordering process by switching to TrueCommerce EDI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TrueCommerce EDI was put into place in our ordering system to reduce data entry errors and speed up the ordering process. Review collected by and hosted on G2.com.

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Sales Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best part of True Commerce EDI is their customer service. We had the need to add another trading partner though a different company and True Commerce got in touch with us right away and helped us through the process.

I recently had an issue with template our transactions and they responded and solved the issue quickly. Review collected by and hosted on G2.com.

What do you dislike?

I can honestly say that I have not had a single problem is using True Commerce. Teh staff is friendly and prompt and have always been helpful. We also received help templating our transactions which was done without any issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't hesitate, partner with True Commerce right away. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are receiving orders electronically through a distributor that requires us to do so. Without True Commerce we would lose out on all of those sales. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The True Commerce Team is very responsive and deliver results quickly. Review collected by and hosted on G2.com.

What do you dislike?

Their resources are in high demand, so I have to book mapping sessions a few days ahead of time. But their team always comes through for me. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TrueCommerce was able to quickly deploy end to end fully integrated EDI solutions connection my systems to my 3PL warehouses. Review collected by and hosted on G2.com.

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Owner
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Price is probably the best thing about the product. Review collected by and hosted on G2.com.

What do you dislike?

They sell themselves as a product that can integrate to your product but the technical team lacks any type of technical skills and the product is not flexible at all. We were trying to integrate our customers and 3PL but what was expected to be a short project for 4 partners is taking a year and still isn't complete. There is no planning at all by the technical staff and they implement by trial and error which consumes everyones time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to integrate 850, 810, 945 documents from our customers and 3PL. The ASN product was useless so we had to build our own. Not designed for high volume companies. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They help me step by step. They even have screen shots. Review collected by and hosted on G2.com.

What do you dislike?

Sometime they get too technical. It is hard to understant. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It takes time to set up. Do lots of testing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adding new EDI customers

Much faster and accurate orders Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The EDI just works, once everything is setup correctly. I rarely have errors to review and all of our EDI is setup on a scheduler so there is very little human interaction needed. Errors are fairly user friendly to review and correct, and the system if fully integrated to our ERP system. Review collected by and hosted on G2.com.

What do you dislike?

The implementation was beyond painful. It was a full time job from our internal resources for months and was pure "trial and error". We had a tight schedule to implement True Commerce and it was often difficult to get time scheduled with a support person to make mapping changes. I often felt like we were training them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have significantly less EDI errors compared to our old EDI system. This allows us to work more efficiently with our trading partners and has helped us get paid quicker from our customers. Review collected by and hosted on G2.com.

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UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

True Commerce is very user friendly and we received great support Review collected by and hosted on G2.com.

What do you dislike?

There isn’t anything bad that stands out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can send and receive more transaction sets via EDI than we previously were Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The friendly quick customer service, and easy access to the helpful techs. Review collected by and hosted on G2.com.

What do you dislike?

Their transaction manager can be a bit finicky at times, but much easier than the standard EDI language. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy EDI language translations between systems. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easier for me to find any order and what status are they in Review collected by and hosted on G2.com.

What do you dislike?

The only thing I would say I do not like is the many emails received daily. A summary of them would be good in my case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The organization, easy coding to identify the status on an order and works perfectly with our internal softwarte Review collected by and hosted on G2.com.

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UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I appreciate the responsiveness whenever an issue has arose and I've never had a bad agent on the other end of the phone. Review collected by and hosted on G2.com.

What do you dislike?

My only complaint is how long it takes to upload invoices and transmit orders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

highly recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TrueCommerce EDI has allowed me not to hand key hundreds of daily orders and to invoice so quickly. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Integration with AX, viability of EDI data available to the system users not requiring me to detail data requests Review collected by and hosted on G2.com.

What do you dislike?

Global FTP between AX and TM, it is using Crazy talk and sometimes does notwork Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan to send more time converting, ensure that the solution is working well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cost

Turn around

Support Review collected by and hosted on G2.com.

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Sales
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We like that we can get support and tickets submitted quickly Review collected by and hosted on G2.com.

What do you dislike?

I am still waiting on raw data from Petco PO's from Feb and March Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are taking care of our EDI endeavors. Ease of use is a benefit Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The convenience of EDI and being able to get the help that I need Review collected by and hosted on G2.com.

What do you dislike?

sometimes the holding que can be a long wait time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just being able to translate the information from the partners to our internal system. Review collected by and hosted on G2.com.

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Do you work for TrueCommerce EDI?