Gusto Reviews & Product Details

What I like best about Gusto is the ease of use; it’s simple to navigate, quick to check paystubs and update info, and the features feel well-organized. It’s also easy to implement and integrates smoothly, so payroll and HR tasks don’t turn into a hassle. Review collected by and hosted on G2.com.

Overall, nothing major. The only downside I’ve noticed is that when clocking in on my phone, the location/GPS isn’t always accurate, even when I’m in the office, so it can sometimes show the wrong place. Review collected by and hosted on G2.com.

Gusto has been so easy to use the past three years using it! I use it every single work day to clock in and out on. It has a bunch of features as well, like checking your benefits, tracking your time, your days off, and so much more. Also, they have a great customer support, so that if you have any questions or need help, they are there to help you! Everything is easy to find in Gusto as well and is a all in one place kinda thing for me! Review collected by and hosted on G2.com.

I really can't say there are any dislikes about Gusto for me. I think if anything, if there was going to be a delay in payday for me, that maybe I'd like to get an email heads up about that, but that is really about it. Review collected by and hosted on G2.com.

I'm literally sitting on my couch right now and I'm not even worried about payroll this weekend. So far I'd say the Mobile App is the best feature...my employees are not very tech savvy, but they were able to figure it out in no time and they quit calling me to ask for pay stubs. Also our support Rep was great as she actually picks up the phone and explains what happened instead of just sending a link to an Article. Review collected by and hosted on G2.com.

Reporting is a little bit confusing. I feel like I need to learn another Language to get a List. This is Petty but on the Mobile App when I try to Request Time Off, the Arrow to move to the Next Month is almost impossible to hit. It's like Halfway off the Screen so I have to Close the Whole Calendar and Reopen it Just to Find the Submit Button. Review collected by and hosted on G2.com.

Gusto is very easy to use. I like being able to customize my on-boarding checklist. The price is very good, especially for companies that pay weekly. Chat is usually very helpful. Review collected by and hosted on G2.com.

The platform is very rigid. For example, a client who has a bi-weekly payroll used to only withhold employees' share of health insurance on the first and second payrolls of the month so, for the two months each year when there are three paydays, they would get a deduction "holiday", increasing their net pay two times a year. The benefit to the employer is a better match of employee deductions against premiums as well -- one month's premium and two deductions each month. They switched to Gusto which can only do 1/26 of the annual premium per pay period. Review collected by and hosted on G2.com.

I like the third-party services that Gusto provides for employees to get advances and other benefits. These features add value for my team. I feel the customer service is great and every helpful. It has been easy to use for my employees to clock in and clock out. I enjoy that the employees are able to adjust their time sheets and make corrections if needed and reviewed by HR. Review collected by and hosted on G2.com.

I don't like that clients can't sign off on their invoices after work is performed and completed. Also, I'm not happy with not being able to set different rates for different projects. The initial setup wasn't easy, and I had to do it manually to start payroll usage right away. Review collected by and hosted on G2.com.

I would say the password management function is probably the best feature. I have like 15 log ins and can never remember any of them. This thing helps me out big time. And unlike our previous system, it's very readable; ours looked like an Excel sheet from 1999. When you are paid, Gusto emails you with a funny GIF in your work email – that is the only work email I ever open. Review collected by and hosted on G2.com.

Occasionally, the page takes too long to load. I swear my internet is dead. It just spins. I don’t like that I can’t view the exact date the money hits my bank account. It creates a lot of stress when rent is due. Also the support is simply a chatbot that emails me links to articles that I’ve already read which is very annoying as I just want to speak to someone. Review collected by and hosted on G2.com.

I really appreciate using Gusto for HR compliance and payroll, along with storing employee documents. The Mineral feature is particularly valuable, as it allows me to consult with pros for clarification on regulations and laws. It's a huge plus to have a team of experts available to walk me through standards and procedures that have to follow specific guidelines. I find Gusto makes running payroll incredibly easy with its direct deposit and auto-calculations of pay, saving me from the complex process. The integrated background checks are quick and simple, adding to the ease of handling our HR tasks. Additionally, the harassment training feature is straightforward to purchase and assign, and again, makes it really easy to follow state regulations without having to go outside of gusto and buy expensive packages. I really like how Gusto allows for tailored features to individuals, avoiding the need for entire group purchases that might not suit everyone. It's also worth noting the service's price is super reasonable given the value provided. I would definitely recommend Gusto to any business looking to streamline payroll and personnel tasks, while having a team of people on your side to help with every step along the way. Review collected by and hosted on G2.com.

Overall, Gusto has been really helpful to our company and we rely on it it every day. Review collected by and hosted on G2.com.

Gusto is easy to use and doesn’t feel overwhelming. Payroll runs are simple, the interface is clear, and employees can easily find what they need on their own. The automation around taxes and compliance is a big plus and gives peace of mind. Overall, it saves a lot of time and makes day to day HR tasks much smoother. Review collected by and hosted on G2.com.

Some features are a bit basic if you need more advanced HR tools or detailed reporting. There are moments where you want more flexibility or customization. Also, the cost can add up as the company grows and more features are added. Review collected by and hosted on G2.com.

What I like best about Gusto is how simple and reliable it makes payroll and tax compliance. Running payroll is very straightforward, and the system clearly breaks down gross pay, employee deductions, employer taxes, and total employer cost, which is extremely helpful for budgeting and cash-flow planning. Automatic tax filings and reminders reduce the risk of missing deadlines, and the reporting tools make it easy to review payroll history and year-to-date totals. Overall, it saves time and reduces administrative stress for a small business. Review collected by and hosted on G2.com.

Some more complex payroll scenarios, such as retro payroll adjustments or correcting past payments, are not as intuitive and may require support or extra steps. While customer support is generally helpful, response times can vary depending on the issue. Additionally, certain advanced reporting or customization options could be expanded for businesses with more complex payroll needs. Review collected by and hosted on G2.com.

I'm not sure I like anything other than

how easy it is to request sick time,I often get frustrated when using this app. Also why would I refer a friend to a payroll app payroll is decided by a company they work for unless you're trying to get me to refer to friends that run small businesses there's no reason for me to refer this to anyone in my life Review collected by and hosted on G2.com.

Logging in takes far too long—usually between two and five minutes—which disrupts my schedule. After finally getting in, I often have to go back and edit or explain why I needed to adjust my hours. This makes it seem as if I’m trying to manipulate my time, even when that’s not the case. The delays are especially frustrating when I need to log in quickly for something brief or temporary, or when I’m commuting. Additionally, the system doesn’t show me my estimated paycheck until after I’ve already been paid; it only tells me the date I’ll receive my paycheck, which I already know. Review collected by and hosted on G2.com.