Gusto Reviews & Product Details

I like the smooth process of running payroll. It has simple steps I can follow to get it finished. The website is very simple and organized. Onboarding new employees is also simplified, but it still walks me through everything we need to enter in just a few steps. Also customer support has been very helpful in times of need. My weekly use is not over whelming as things are step by step in each sections for payroll with time and attendance and imputing tips and switching employees to check or direct deposit. I learned to use the website in a few training sessions and implementing this into my new weekly routine has been pretty smooth overall making my job smother and less stressful. Review collected by and hosted on G2.com.

I have trouble finding some areas. For example, the toggle for employees to be set to satellite when working over 10-hour shifts can be hard to locate. There are also other sections where you have to do a deep dive into the site to find specific things sometimes, but overall it’s decent. Review collected by and hosted on G2.com.

As a nonprofit employer, we’ve used five different payroll companies over the years. I heard about Gusto from a friend and, after reading reviews, decided to make the switch. Gusto has been even better than I expected. The platform is highly intuitive and offers enough policy flexibility to support a range of HR needs. On top of that, Gusto has a fun app, which makes the experience feel a lot more user-friendly. Review collected by and hosted on G2.com.

We’ve been using Gusto for almost a year, and so far I haven’t found anything to be disappointed about. I’m a big fan. Gusto makes payroll very easy to set up and even easier to run. Review collected by and hosted on G2.com.

What I like most about Gusto is how easily I can find help when I get stuck. It feels like they’ve really thought through how to make the different workflows as foolproof as possible. Our employees have also had very few issues figuring out how to use it, which is a huge plus. I also appreciate how security-conscious Gusto is, including ensuring I-9s are completed properly. Review collected by and hosted on G2.com.

The least helpful thing about Gusto is that, at times, there seems to be a breakdown in communication regarding the company’s unemployment liability status in certain states. I have uploaded letters from the state confirming that we are not liable, but Gusto still wants me to reconnect to the VEC (for example). The warnings telling me this is an issue every time I log on are becoming tiresome. Review collected by and hosted on G2.com.

Gusto is super easy to use, makes finding any documents simple and has a lot of enjoyable features. I used it to clock in to a specific job and it was always accurate and easy, two things that make a big difference in a platform that is used every day. Review collected by and hosted on G2.com.

In complete honesty, I don't see downsides to Gusto. I always felt supported when it came to asking questions and receiving answers, I have always been able to easily find the info I need. I've used Gusto at 3 separate companies and it's been a pleasure each time. Logging in and finding info for those different accounts was also easy, something that I really appreciate. Review collected by and hosted on G2.com.

I like using Gusto for payroll because it makes it easier than calculating all the deductions myself. I really appreciate the ability to chat with an actual person to get an answer, which is super helpful. Additionally, the ease of use is nice. Its pretty simple UI design makes it intuitive. Review collected by and hosted on G2.com.

I wish Gusto had more features, especially with journal entry changes in accounting software, like using manual checks in different accounts than direct deposits. I find the process of handling employee leave cumbersome as I'd prefer an option to mark an employee as inactive instead of skipping them on each payroll. The benefits and deductions setup feels backwards because I have to add the first one through the deductions tab and then can manage everything from the employee page afterward. It would be simpler if everything could start from the same spot. Review collected by and hosted on G2.com.

Gusto is user-friendly for both employers and employees. Account setup feels seamless and straightforward. From an employer standpoint, the platform is easy to navigate and use; however, more robust reporting structures would be helpful. For example, having suggested reporting templates, rather than relying on a self-help format, would make it easier to find what you need. An AI-assisted tool would also be a big improvement compared to reading through pages and pages of “self help,” especially if you’re a new user versus someone who’s already familiar with the platform. That said, coming from a SAGE and Pastel background, I would highly recommend Gusto, particularly for new, starting companies. This is a definite winner. Review collected by and hosted on G2.com.

For more advanced payroll users, the functionality feels quite basic. I’d strongly recommend offering tutorials instead of relying mainly on the FAQ pages, as that would make it easier to learn and keep up. Alternatively, adding an AI tool could also help. Review collected by and hosted on G2.com.

Gusto has made payroll and onboarding SO MUCH EASIER. When I first set up my startup, I used QBO for payroll. It was a nightmare, and got almost everything wrong. Gusto was recommended to me by an HR team I work with, and wow, it has made my life so much easier. Review collected by and hosted on G2.com.

Some of the automations Gusto tries to work in can be annoying. For example, I want to add my employees' work emails to the system, but I don't want to link their google workspace account with Gusto. There doesn't seem to be a straightforward way to do this. Other than that, no real issues in over a year of use! Review collected by and hosted on G2.com.

The time and attendance part feeds payroll and that's the one thing I care about. That alone has reduced countless stupid mistakes. (bus is running late, btw... so I now have time to complete this). The self-serve aspects of Gusto are very solid as well. Employees can obtain their own pay stubs and tax documents through Gusto's portal and HR won't even have to receive an email asking them to send the employee the documentation. Review collected by and hosted on G2.com.

Navigation is a little clunky and feels like simple tasks take a lot of clicking and menu navigation. Petty annoyance, but the worker's comp policy document has never downloaded correctly... I receive the email stating it is ready and then I log into the Gusto portal to find no document is there... EVERY SINGLE TIME... I have to contact them to resend it. Frustrating. Customer Support Quality is a coin toss, I have had great reps, and others that I simply have to hope they got the question right. Review collected by and hosted on G2.com.

I use Gusto for paying myself with a W-2 for my small business. I love how Gusto solves the complex parts of running payroll like tax handling, payroll taxes, Social Security, and Medicare by handling it all for me. The software is super simple to use; I just click pay, and it does everything, including withholding my taxes and generating my 1040 at year-end. I think I like most about Gusto is actually the user interface. It's super simple, cut and dry, and not complicated. You just click a button to run payroll, which makes it very easy to use. It makes everything in my business very systemized and easy to handle, especially monotonous tasks like payroll. I just want to hit a button, and it's taken care of. It also happens automatically in the background, so payroll is done, taxes are taken, and sent to IRS automatically without me worrying. The setup was very easy and very simple, took only a few minutes, and was definitely more simple than other payroll providers. I already recommended it to another business and referred them. Review collected by and hosted on G2.com.

The only thing I could say that could be improved is maybe the pricing. I think maybe $55 is a little steep, but, honestly, I'm happy with your platform. Review collected by and hosted on G2.com.

What I like most about Gusto is how easy it is to access payroll information. The interface is simple and clear, so it’s very easy to check my pay stubs, payment history, and tax documents. I also like that everything is available online in one place, which makes it convenient during tax season when I need forms like W-2. The platform is user-friendly even for people who are not very familiar with payroll systems. Review collected by and hosted on G2.com.

One thing I find a bit challenging is that some settings and personal information sections can be hard to find at first. It can take a few clicks to locate certain options, especially for new users. The mobile experience could also be slightly smoother, but overall it’s not a major issue. Review collected by and hosted on G2.com.