Dynamics 365 Commerce Reviews & Product Details

Microsoft Dynamics 365 Commerce is a comprehensive, cloud-based solution designed to unify physical and digital retail operations, delivering seamless and personalized shopping experiences across all channels. By integrating in-store, online, and back-office functions, it empowers retailers to enhance customer engagement, optimize operations, and drive business growth. Key Features and Functionality: - Omnichannel Retail Engagement: Provides a consistent and personalized customer journey by connecting in-store, online, and mobile experiences on a unified commerce platform. - Point of Sale (POS): Offers modern POS capabilities with mobile functionality, enabling efficient customer interactions, inventory searches, and transaction processing both online and offline. - E-commerce Capabilities: Includes customizable storefronts, AI-driven product recommendations, and integrated payment gateways to build engaging online stores. - AI-Powered Personalization: Utilizes artificial intelligence to analyze customer behavior, providing tailored product suggestions and targeted promotions to enhance engagement and loyalty. - Inventory Management: Ensures real-time visibility across all channels, facilitating accurate stock levels and intelligent replenishment strategies. - Order Management: Supports flexible fulfillment options, including buy online, pick up in-store, and home delivery, to meet diverse customer preferences. - Loyalty and Marketing: Enables the creation of targeted campaigns and loyalty programs to foster customer retention and increase sales. Primary Value and Solutions Provided: Dynamics 365 Commerce addresses the challenges of fragmented retail systems by offering a unified platform that integrates all aspects of retail operations. This integration allows retailers to deliver consistent and personalized customer experiences, streamline operations, and make data-driven decisions. By leveraging AI and real-time data, businesses can enhance customer engagement, optimize inventory and supply chain management, and drive revenue growth. The solution's flexibility and scalability make it suitable for retailers of various sizes, enabling them to adapt to changing market demands and customer expectations effectively.

Seller

Microsoft

Discussions

Dynamics 365 Commerce Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Shopify

4.4/5

(4,737)

Adobe Commerce (formerly Magento Commerce)

4/5

(541)

Salesforce Commerce for B2C

4.3/5

(534)

View All Alternatives

Dynamics 365 Commerce Integrations

(6)

Integration information sourced from real user reviews.

Dynamics 365 Commerce Reviews (57)

G2 reviews are authentic and verified.

Here's how.

Cristian O.

IT Service continuity manager

Mid-Market (51-1000 emp.)

12/16/2025

"Unified Commerce and Seamless Microsoft Integration"

4.5/5

What do you like best about Dynamics 365 Commerce?

Unified Commerce Experience

It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all channels. This omnichannel approach helps businesses deliver a seamless customer experience.

Deep Integration with Microsoft Ecosystem

Because it’s part of Dynamics 365, it integrates smoothly with Finance, Supply Chain, Customer Insights, and Power Platform, enabling end-to-end visibility and automation. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Complexity in Implementation

Setting up and customizing Dynamics 365 Commerce can be time-consuming and resource-intensive, especially for businesses without prior experience in Microsoft Dynamics.

Requires skilled consultants or partners for proper deployment.

High Cost

Licensing and implementation costs can be significant, making it less attractive for small businesses compared to platforms like Shopify or WooCommerce. Review collected by and hosted on G2.com.

Yogesh K.

Associate Software Engineer | Junior Consultant

Enterprise (> 1000 emp.)

7/29/2025

"Simple and Dynamic"

4.5/5

What do you like best about Dynamics 365 Commerce?

Integrates front office with back office to handle all retail related operations and personalized customer needs. We were using a timesheet system with help of Dynamics. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Because of its having so many features we have to choose what we need in initial setup to suit specific business needs and when it comes to updates or integration you have to be careful and pay attention as it will affect existing customisations not often but occasionally. Review collected by and hosted on G2.com.

Majid H.

Senior Business Intelligence Consultant

Mid-Market (51-1000 emp.)

7/10/2025

"Dynamic 365"

4.5/5

What do you like best about Dynamics 365 Commerce?

Dynamics 365 Commerce stands out for its unified platform that connects in-store, online, and back-office operations. It offers seamless omnichannel experiences, AI-driven personalization, deep integration with other Microsoft tools, and flexible customization — enabling businesses to deliver consistent, intelligent, and scalable retail experiences. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

One key drawback of Dynamics 365 Commerce is its **complexity and steep learning curve**, especially for businesses without prior experience in Microsoft’s ecosystem. Customization often requires skilled developers familiar with Microsoft technologies, which can lead to high implementation and maintenance costs. Additionally, some users report **performance issues and limited out-of-the-box features** for advanced e-commerce needs, requiring additional extensions or third-party integrations. The interface, while powerful, can also feel unintuitive for non-technical users, making training and onboarding more time-consuming. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 Commerce solves the problem of disconnected retail systems by unifying online, in-store, and back-office operations into a single platform. This integration streamlines inventory management, order fulfillment, and customer data across all channels, reducing manual work and errors. It also enhances the customer experience through personalized recommendations and seamless shopping journeys. For businesses, this means improved efficiency, better decision-making with real-time insights, and the ability to scale operations while maintaining consistency and control. Review collected by and hosted on G2.com.

Alexandra F.

CIO

Mid-Market (51-1000 emp.)

12/15/2025

"Dynamics 365 Commerce: centralization and efficiency at the service of commerce"

5/5

What do you like best about Dynamics 365 Commerce?

Complete omnichannel solution, very well integrated with the Microsoft ecosystem, allowing centralized management of sales, inventory, and customer data. Robust and scalable tool, suitable for structured organizations. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Complex implementation, requiring technical support, with a higher cost and learning curve than simpler solutions. Review collected by and hosted on G2.com.

Elizabeth L.

Owner

Retail

Small-Business (50 or fewer emp.)

10/8/2025

"Copilot integration is the highlight of this software"

5/5

What do you like best about Dynamics 365 Commerce?

The AI assistance is definitely the highlight for me. When I first began using Dynamics, it made the process of getting started much easier by guiding me through the initial steps. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

So far there is not a thing I can find that I dislike Review collected by and hosted on G2.com.

Verified User in Legal Services

Enterprise (> 1000 emp.)

5/26/2025

"Best ERP system"

5/5

What do you like best about Dynamics 365 Commerce?

D365 has been a great erp system from managing hours of the worker to final invoicing and collection of the client it took time to implement after our company shifted from Microsoft AX to D365 but it was worth the wait it is fast and way easier to use as compared to others. it can be easily integrated with software's like chrome river. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Although it's a new tool it has been smooth enough but there are some issues which requires support from backend and there is a delay, so I believe there is a room for improvement for Customer support Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 has solved the problem of separate departments using software's and clubbing the data at the end manually which could be tedious and sometime encounters error which D365 has resolved as all teams can work and get seamless data Like GL balance sheet client onboarding invoicing etc. Review collected by and hosted on G2.com.

Tyelynne B.

Student Success Specialist

Enterprise (> 1000 emp.)

10/13/2025

"Great Features and Support, but Getting Pricey"

5/5

What do you like best about Dynamics 365 Commerce?

In my opinion, this is one of the best commerce platforms available today. I find it extremely convenient thanks to the wide range of features and benefits it offers, particularly the straightforward customer support and the seemingly endless selection of products. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The cost has increased significantly. Both the monthly and yearly prices are now quite high. Review collected by and hosted on G2.com.

Dallas S.

Regional Sales Manager

Small-Business (50 or fewer emp.)

12/9/2025

"Effortless to Use and Instantly Productive"

5/5

What do you like best about Dynamics 365 Commerce?

Its ease of use is the big factor for me. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The learning curve, but once you figure it out then you're good. Review collected by and hosted on G2.com.

Gopika P.

Lead Product architect

Small-Business (50 or fewer emp.)

9/30/2025

"Thanks for success ratio in our business"

4/5

What do you like best about Dynamics 365 Commerce?

The best to connect to world was by implementing interface on this tool. Highly Recommended Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Flexibility can be improved. Can be on cost optimization Review collected by and hosted on G2.com.

Andrew V.

IT Engineer

Small-Business (50 or fewer emp.)

7/24/2025

"A commerce solution that delivers across channels"

4/5

What do you like best about Dynamics 365 Commerce?

One of the things i like about Dynamics 365 commerce is that increases operational efficiency by connecting all department, like sales, inventory, accounts Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The setup is a bit complex, and it is a bit expensive Review collected by and hosted on G2.com.