Dynamics 365 Commerce Reviews & Product Details

What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which makes day-to-day work easier. Once I got used to it, it helped me manage both online and in-store operations without constantly jumping between different systems. It feels reliable and handles large amounts of data pretty well. I’ve actually used this software for my clients. Review collected by and hosted on G2.com.

The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everything configured correctly. Even simple tasks can require changes that feel more complicated than they should be, and the system can sometimes feel a bit heavy to use. On top of that, the cost can be somewhat high, depending on the size of the business. Review collected by and hosted on G2.com.

One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform provides me with real time customer information and sales, this information makes the business more efficient Review collected by and hosted on G2.com.

This is be a bit complex to setup, you need to be tech savvy to be able to fully implement.

The pricing isn’t very reasonable for small businesses. Review collected by and hosted on G2.com.

Unified Commerce Experience

It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all channels. This omnichannel approach helps businesses deliver a seamless customer experience.

Deep Integration with Microsoft Ecosystem

Because it’s part of Dynamics 365, it integrates smoothly with Finance, Supply Chain, Customer Insights, and Power Platform, enabling end-to-end visibility and automation. Review collected by and hosted on G2.com.

Complexity in Implementation

Setting up and customizing Dynamics 365 Commerce can be time-consuming and resource-intensive, especially for businesses without prior experience in Microsoft Dynamics.

Requires skilled consultants or partners for proper deployment.

High Cost

Licensing and implementation costs can be significant, making it less attractive for small businesses compared to platforms like Shopify or WooCommerce. Review collected by and hosted on G2.com.

Integrates front office with back office to handle all retail related operations and personalized customer needs. We were using a timesheet system with help of Dynamics. Review collected by and hosted on G2.com.

Because of its having so many features we have to choose what we need in initial setup to suit specific business needs and when it comes to updates or integration you have to be careful and pay attention as it will affect existing customisations not often but occasionally. Review collected by and hosted on G2.com.

Dynamics 365 Commerce stands out for its unified platform that connects in-store, online, and back-office operations. It offers seamless omnichannel experiences, AI-driven personalization, deep integration with other Microsoft tools, and flexible customization — enabling businesses to deliver consistent, intelligent, and scalable retail experiences. Review collected by and hosted on G2.com.

One key drawback of Dynamics 365 Commerce is its **complexity and steep learning curve**, especially for businesses without prior experience in Microsoft’s ecosystem. Customization often requires skilled developers familiar with Microsoft technologies, which can lead to high implementation and maintenance costs. Additionally, some users report **performance issues and limited out-of-the-box features** for advanced e-commerce needs, requiring additional extensions or third-party integrations. The interface, while powerful, can also feel unintuitive for non-technical users, making training and onboarding more time-consuming. Review collected by and hosted on G2.com.

Complete omnichannel solution, very well integrated with the Microsoft ecosystem, allowing centralized management of sales, inventory, and customer data. Robust and scalable tool, suitable for structured organizations. Review collected by and hosted on G2.com.

Complex implementation, requiring technical support, with a higher cost and learning curve than simpler solutions. Review collected by and hosted on G2.com.

The AI assistance is definitely the highlight for me. When I first began using Dynamics, it made the process of getting started much easier by guiding me through the initial steps. Review collected by and hosted on G2.com.

So far there is not a thing I can find that I dislike Review collected by and hosted on G2.com.

D365 has been a great erp system from managing hours of the worker to final invoicing and collection of the client it took time to implement after our company shifted from Microsoft AX to D365 but it was worth the wait it is fast and way easier to use as compared to others. it can be easily integrated with software's like chrome river. Review collected by and hosted on G2.com.

Although it's a new tool it has been smooth enough but there are some issues which requires support from backend and there is a delay, so I believe there is a room for improvement for Customer support Review collected by and hosted on G2.com.

In my opinion, this is one of the best commerce platforms available today. I find it extremely convenient thanks to the wide range of features and benefits it offers, particularly the straightforward customer support and the seemingly endless selection of products. Review collected by and hosted on G2.com.

The cost has increased significantly. Both the monthly and yearly prices are now quite high. Review collected by and hosted on G2.com.

Its ease of use is the big factor for me. Review collected by and hosted on G2.com.

The learning curve, but once you figure it out then you're good. Review collected by and hosted on G2.com.