NuORDER Reviews & Product Details

Promising platform with some impressive features. Strong merchandising features for our apparel brand. Review collected by and hosted on G2.com.

Terrible support and customer service. Not Shopify native, which required added technical support, which was slow or non existent. Onboarding took much, MUCH longer than promised. Review collected by and hosted on G2.com.

Streamline your order process by giving the option to your customers to have a virtual tour to your prducts Review collected by and hosted on G2.com.

As a brand not being able to find new potential retailers. Review collected by and hosted on G2.com.

The look and feel of the interface is great It allows for a very professional presentation to your B2B customers and also allows for easy connections to be made within the NuOrder marketplace. Review collected by and hosted on G2.com.

The back end flat file integration and the ways the tables are setup can make it tricky to setup automation to work how you might expect. For example, changing a company name in NuOrder can cause all their orders to become 'orphaned' and you won't see them under that company any more.

To me it seems they need to do some work on proper data normalization in their back end as it is also easy to have duplicates created of a company if they create an account on NuOrder and then you push customers from your ERP for example, without including a Company ID, this can then create multiple companies in your system, which can be a mess to clean up. Review collected by and hosted on G2.com.

Works quite well to reduce wholesale sales workload

Assortment display is great

Visual line list is quite good Review collected by and hosted on G2.com.

Reporting is next to zero for usability (complained with no traction from NuORDER teams) sales team acknowledged the problem but years go by with no changes

Setup of platform is very data focused

Workarounds for segmentation Review collected by and hosted on G2.com.

We are able to get our products to buyers without having them come to visit our showroom. We can display multiple angles, fabrications, colors, etc. of a product, create custom linesheets depending on the customer and their needs, and it's easy to conncet with new buyers/retailers. Review collected by and hosted on G2.com.

I had a bit of trouble figuring out how to replace an existing image with an updated one. It's not as instinctual as the rest of the platform. But their customer svc team walked me through it with no problems. Review collected by and hosted on G2.com.

I like the clean design of the website. It looks very user friendly Review collected by and hosted on G2.com.

The color of the website is not very high end Review collected by and hosted on G2.com.

We have been using it for just over 5 years and it has been a huge asset to our reps in the field and accounts to have access to "real time" inventories, product images, and order history.

EZ Orders and just the ease of sending pdf and/or xls suggestions/orders to accounts individually or en masse is a great tool for our reps to have as their disposal.

The NuOrder team is also always really willing to discuss potential development ideas and in many cases, has implemented what we have suggested. Their ability to evolve has continued to make the platform a relevant tool for us. Review collected by and hosted on G2.com.

Campaigns are super useful tools with built in metrics but as an admin, I see all of them and there is currently not a way to "filter" these by creator.

We have 2 warehouses and there are some challenges on the back end with the program. Our inventories are accurate when viewing each warehouse individually but when you try to create an availability based on immediate inventory, we often get styles that have no availability showing up because there is inventory in the other warehouse. Review collected by and hosted on G2.com.

Easy wholesale selling and buying. Helps keep inventory organized and is very user-friendly. Review collected by and hosted on G2.com.

Sometimes my ATS can be glitchy and will not post to a list. Review collected by and hosted on G2.com.

The freedom to personalize the brand and provide a robust B2B experience. Review collected by and hosted on G2.com.

The website often loads in a way that is confusing. Often, page elements continue to load even after the page itself has loaded. Other times, page elements don't load at all and require refreshing the page. This may be due to the use of React for page templating.

Also, the interface for managing customers provides instructions that do not correspond to the interface itself! For example, there is a prompt to "click ADD NEW BUYER to add a buyer,' but the actual button is labeled 'NEW BUYER.' Also, there is an instruction to "click NEW ADDRESS to add a billing or shipping address," but in reality the user has to first click "Edit", then scroll down to the form fields that correspond to a new address. Again, very confusing UI. Needs work.

Another issue with the website is that it does not retain logged-in session data when visiting the homepage (nuorder.com). For example, if I log in and access my account (app.next.nuorder.com/...), then close the page and reopen to nuorder.com, I have to log back in. However, if I reopen to the same page within my account, I remain logged in from before.

Also, the CSV export that gets sent to us for each order placed is NEVER complete, and often contains errors. This requires me to manually inspect and fix every single order CSV that we get. This could be avoided if NuOrder actually delivered this step on their end.

(I really hope these comments reach NuOrder...) Review collected by and hosted on G2.com.

As a rep for a denim line, I love how easy it is to create a custom list, a custom line-sheet and send it our customers with EZ , PDF and XLS options.

I also use the campaign function which a great tool to have when utilized properly.

I can see who viewed the line-sheet I sent, who didn't, who placed an order and who didn't and then I can follow up with the ones that didn't.

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Personally there is not a lot I don't like. Just that we can't send an PDF order to our customer with the sizing and all the details with one-click. We have to go and download the pdf file and then email it to them. It's not a hustle or anything but it would be great to have a one-click option from the platform. Review collected by and hosted on G2.com.