ShipStation Reviews & Product Details

Shipping options are a strong point. The built-in shipping carriers, along with the ability to bring your own contract, are really helpful for both small and large businesses. Shipstation’s automations are also improving more and more every day, which makes the overall shipping workflow easier to manage. Review collected by and hosted on G2.com.

Sometimes it misses sending the tracking info back to the connected system. It only happens occasionally, but it can be inconvenient when it does. Review collected by and hosted on G2.com.

It has integrations with GlobalPost which is the best international shipping option I have found. Review collected by and hosted on G2.com.

The cost is still the main issue. Like so many small companies that get bought up, it just becomes a

game to squeeze higher $$ from users. Review collected by and hosted on G2.com.

ShipStation hooks to everything and makes shipping easy. I even like how much we save on shipping using ShipStation. We use the mobile app and use ShipStation to verify orders as well. Customer support is great at answering any questions we have quickly. Setting up ShipStation was easy as it just plugs quick and easy in to Shopify and Amazon. Simplifying the shipping we do on a daily basis. ShipAtation has become a crucial part to our company. Review collected by and hosted on G2.com.

Not everything printable is customizable. Review collected by and hosted on G2.com.

Really like the platform... when it works! Constantly drops the API connection between it and my WooCommerce store. Shopify got booted months ago, but I think that's more of shopify pushing their shipping service than anything. Review collected by and hosted on G2.com.

Really on the fence whether I'll keep it. I may drop my WooCommerce store and drop shipstation as well. I think paying 9.95 a month is not too bad though, does come in handy when I was using it for both stores. Also is one hell of an accounting tool when all of the sales are in the system. Not anymore. Review collected by and hosted on G2.com.

I have been using ShipStation for about six years and appreciate its capability to seamlessly integrate with our POS system and manage online shipping need. One of the things I love about ShipStation is its ease of use, from setting it up initially to its day-to-day operations, it has been very smooth. The quick shipment features, ability to create labels promptly, and securing good shipping rates effectively streamline our shipping logistics. It handles tracking and sends out confirmation updates efficiently which significantly helps with customer communication. The address validation and alerting our customers about the status of their shipments are very useful features. I value the quick calculation and purchase of shipping labels, especially from UPS. Additionally, the feature that allows us to generate labels and retrospectively check on shipments for our customers extends our business efficiency. Moreover, staying competitive with pricing is crucial for us, and ShipStation meets this need effectively. I am also pleased with the reporting structure, which aids in our business management. Overall, ShipStation significantly simplifies the processes of our online e-commerce shipping. Review collected by and hosted on G2.com.

I feel that ShipStation could improve by offering more options for best purchase decisions. Review collected by and hosted on G2.com.

I appreciate the smooth and straightforward setup experience with ShipStation, thanks to the assistance of their representative. I love how ShipStation handles bulk shipping efficiently, particularly in generating shipping labels using a thermal printer, which simplifies the process of preparing packages for the United States Postal Service pick up the next day. The capability to upload addresses into the system for label creation significantly enhances my operations, especially for managing up to 400 shipments in a single day. I value the integration with Excel, which streamlines data processes by eliminating the need for manual address entry and enabling the generation of reports with tracking information for customer communication. The ease of shipping procedures, from uploading addresses to printing labels and preparing them for postal service collection, makes ShipStation a remarkable tool. These features are crucial, and this ease of use is a key reason why I would choose to repurchase and recommend ShipStation to others, warranting my rating of 10 on the likelihood of recommending it. Review collected by and hosted on G2.com.

There is nothing I don't like about ShipStation Review collected by and hosted on G2.com.

We initially started using ShipStation when we were switching to using Shopify as our primary platform. After looking at several other possible shipping facilitators, ShipStation was the only one that hd the features we needed to keep business going as usual. Once you get the basics, it's fairly intuitive to use, and getting better. We have negotiated our own rates with our carrier, and it's really simple to have those rates show up in the system. Anytime I've called with a question, the customer support has been excellent. Review collected by and hosted on G2.com.

While there are a lot of amazing reports, there are some limitations that are frustrating only because I know the data is there, it's just not easily accessible. One thing I would love to see is an expansion on the "Shipment Count By User" report. It would be awesome to not only see how many shipments an individual has gotten out, but also how many boxes, how many items, and how much weight. We have such a wide range in our order size, that one person may get 50-75 orders out in a day, while another who is working just as hard may only get out 12-17. Having metrics besides the number of shipments would help me establish a more uniform expectation of what should be accomplished in any given day. Review collected by and hosted on G2.com.

I appreciate ShipStation for its capability to automatically sync orders into their platform, which has streamlined our order processing significantly. The automatic synchronization not only saves us a lot of time but also labor, as we used to manually copy-paste shipping labels using different providers. This function enables us to process shipments more efficiently by automatically adding tracking numbers to our website. Additionally, I love the rate comparison feature, which allows us to compare shipping rates from different carriers like USPS, UPS, and FedEx. This functionality is vital as it empowers us to select the most cost-effective shipping options, ultimately saving us money. The customer service representatives are incredibly helpful; they guided us through a somewhat complicated onboarding process, ensuring our accounts like Etsy and Amazon were properly linked, which would have been challenging without their support. Overall, ShipStation enhances our shipment processing efficiency and helps us maintain a smooth operational flow. Review collected by and hosted on G2.com.

I find the initial setup with ShipStation a bit complicated. Linking accounts like Etsy and Amazon requires customer support assistance, as doing it independently can be challenging. Additionally, ShipStation's inability to process master shipments is a significant limitation for us. With orders containing multiple boxes, we cannot provide a master tracking number for customers to view all related shipments. This forces us to process each box separately, unlike FedEx, which offers master shipment capabilities. Review collected by and hosted on G2.com.

Easy shipment management across multiple carriers.

Strong automation rules that save time on order fulfillment tasks.

Excellent integration with Shopify, marketplaces Review collected by and hosted on G2.com.

Some advanced automation features can be confusing to set up initially.

Reporting capabilities are basic compared to dedicated BI tools. Review collected by and hosted on G2.com.

Support has been good when i do livechat Review collected by and hosted on G2.com.

Discounts are nothing special, login is slow and reports are very lackluster Review collected by and hosted on G2.com.