NetSuite Features
Platform (57)
-
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
-
Workflow Capability
Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
-
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
-
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
-
Sandbox / Test Environments
Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.
-
Document & Content Mgmt.
Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.
-
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
-
Output Document Generation
Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
Mobile Access
Access software remotely via mobile devices
Lead Generation
Manage the process of attracting and converting business prospects into leads
-
APIs
System provides well documented API's that can be used to integrate to any 3rd Party or internal system.
-
Customization
Product provides tools to customize web store front, business process, etc. to meet unique business needs.
-
Integrations to Add-on Tools
Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.
-
User Management
Enables customers to update their own user information, settings and preferences.
-
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements
-
Security
Software provides appropriate tools and certifications to protect against fraud and malicious attacks
-
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
-
Admin Access Rights
Provides ability to control editing rights by product category, geography etc.
-
Test-to-Product Migration
Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site
-
Internationalization
Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation
-
Cross Browser Support
Enables store or site to provide the same user experience in all browsers and browser versions.
-
Performance and Reliability
Software performs well and runs with minimal unscheduled downtime
Mobile Access
Access software remotely via mobile devices
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Shipping Management
Manage and track orders being shipped to customers
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Website Management
Built-in website builder or integration with third-party site
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Reviews Management
Track and monitor reviews of products or services
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Product Data Management
Capture, organize and track product-specific data and information in a centralized location
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Workflow Management
Create, design and manage workflows for repetitive tasks
Warehouse Management
Manage and track operations and inventory within warehouses
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Customer Management
Store and organize information about customers and previous interactions
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Data Security
Protect sensitive data for digital privacy
-
Customization
Allows administrators to customize to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.
-
Workflow Capability
Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
-
User, Role, and Access Management
Grants access to select data, features, objects, etc. based on the users, user role, groups, etc.
-
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
-
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
-
Output Document Generation
Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
Mobile Access
Access software remotely via mobile devices
-
Customization
Allows administrators to customize to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.
-
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
-
Output Document Generation
Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
-
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
-
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
-
Workflow Capability
Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
Mobile Access
Access software remotely via mobile devices
Sales Force Automation (10)
-
Contact & Account Management
Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.
-
Partner Relationship Mgmt. (PRM)
Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information
-
Opportunity & Pipeline Mgmt.
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
-
Task / Activity Management
Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.
-
Territory & Quota Management
Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.
-
Desktop Integration
Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.
-
Product & Price List Management
Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.
-
Quote & Order Management
Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.
-
Customer Contract Management
Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.
Contract/License Management
Track, store, and access client contracts or licenses
Marketing Automation (23)
-
Email Marketing
Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.
-
Campaign Management
Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.
-
Lead Management
Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.
-
Marketing ROI Analytics
Enables analysis of effectiveness of an organizations various marketing activities
Email Management
Manage, store and organize emails within the system or via third-party apps
File Management
Create, save, and store files
Deal Management
Defines specific deal parameters to negotiate and secure deals
-
Email Marketing
Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing, and auto-responders.
-
Lead Management
Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.
-
Campaign Management
Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.
-
Marketing ROI Analytics
Analyzes effectiveness of an organization's various marketing activities
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Email Management
Manage, store and organize emails within the system or via third-party apps
Committee Management
Manage a group of members established for coordinating plans, programs, or other initiatives
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Volunteer Management
Manage volunteer information and direct volunteer resources
Contact Management
Manage, organize, and store contact information
Fundraising Management
Activities related to raising money for a specific cause
Task Management
Create, manage and track all task activities and progression
Forms Management
Store, manage and track all forms in a centralized location
Membership Management
Database of members to track personal information of individuals and families
Workflow Management
Create, design and manage workflows for repetitive tasks
Customer Support (20)
-
Case Management
Tracks issues/help requests reported by customers through the resolution process.
-
Customer Support Portal
Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.
-
Knowledge Base
Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.
-
Call Center Features
Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.
-
Support Analytics
Enables analysis of customer support activities to optimize customer support professionals, processes and tools.
Workflow Management
Create, design and manage workflows for repetitive tasks
Opportunity Management
Track all opportunities for potential sales and convert them into recurring revenue
Sales Pipeline Management
Pipeline view and tracking lead status
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Predictive Analytics
Predict future data based on historical data sets
Document Management
Store, manage, and track all electronic documents in a centralized location
Channel Management
Manage various distribution channels, build relations with channel partners, and track their performance
Commission Management
Tracking, calculating, and paying commissions and earnings to employees
Field Sales Management
Manage or track sales completed by field teams/employees
Integration (32)
-
Data Import & Export Tools
Ability to input, modify and extract data from the application in bulk through a structured file.
-
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
-
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Internal Chat Integration
Incorporation of a chat or messaging system within an organization's internal communication infrastructure
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Prospecting Tools
Tools designed to streamline the process of lead generation and management for sales teams
Real-Time Data
Receive data and information in real time
-
Data Import and Export Tools
Ability to input, modify and extract data from the application in bulk through a structured file.
-
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
-
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Accounting Integration
Integrate with a third-party accounting system
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
-
ERP and Accounting
Standard integration with accounting and ERP software
-
Sales and Marketing
Standard integration with sales and marketing software
-
Quote-to-Cash
Standard integration with Quote-to-Cash systems
-
APIs
Out of the box APIs to integrate with any type of software
Accrual Accounting
Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed.
-
Breadth of Partner Applications
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
-
Data Import and Export Tools
Ability to input, modify and extract data from the application in bulk through a structured file.
-
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Productivity Tools
Tools to facilitate the production of information and promote efficiency
Real-Time Data
Receive data and information in real time
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Data Analysis Tools
Analyze survey results via statistical testing or crosstabs directly within the software
-
Accounting
Provide integration with accounting and financial management software
-
Payments
Integrates with other payments software
-
ERP
Deliver integrations with accounting modules of ERP systems
Mobile Payments
Clients can submit payments via mobile devices
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Mobile & Social (5)
-
Mobile User Support
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Customer Support
Provide online support for your customers through live chat or help desk functionality
Multi-Channel Social Integration
Integrate with more than one social media network
Reporting & Analytics (18)
-
Reporting
Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.
-
Dashboards
An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance
-
Forecasting
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
-
Financial Statements
General reporting offered covers all of the standard financial statements and meets the basic needs of the business
-
Custom Reporting
Reports created by the user to cater to specific requirements. If you can build it in Excel, you can build it in the custom report writer
-
Budgeting / Forecasting
Create and revise an unlimited number of budget, plan and forecast scenarios.
-
Dashboards
An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance
Financial Reporting
Generate reports to assess the financial performance of an organization
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
-
Custom Reporting
Reports created by the user to cater to specific requirements. If you can build it in Excel, you can build it in the custom report writer
-
Dashboards
An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance
-
Integration
Provide integration with analytics and business intelligence software, or specialized products such as Corporate performance management solutions.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
-
Reporting
Enables reporting of all data contained within the system. Allows for standard reports as well as the ability to create customs reports.
-
Dashboards
Displays a customizable graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs)
-
Automated Reports
Allows users to schedule automated reports to be pulled at a specified day and time.
Summary Reports
Customizable Reports
Alter the layout and content of reports
Merchandising/Marketing (7)
-
Storefront Design Tools
Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience
-
Product Visualization
Ability to display and manage photos, 3D views, videos etc for each product
-
Recommendations / Personalization
Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc
-
Promotions and Discounts
Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
-
Shopping Cart Abandonment
Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.
-
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products
-
SEO
Provides tools to drive traffic to pages via organic search
Product Catalog (5)
-
Content Management
Ability to add/update products, product pricing, product information and other content included on eCommerce site.
-
Product Configuration
Ability to all users select options to configure the product or select product options. For example, color, size, etc.
-
Product Search and Filtering
Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting
-
Intangible Products
Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Order Process (18)
-
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.
-
Shipping Options
Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
-
Tax Display and Processing
Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.
-
Payment Processing
Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.
-
Order Management
Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.
-
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service.
-
Retail Inventory Management
Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process
-
Multi-Channel Fulfillment
Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.
Returns Management
Track and facilitate returns of products sold
Order Processing
Send / receive, process, and execute orders
Order Fulfillment
Manage the process of receiving, preparing, and delivering orders for goods/products
Purchase Order Management
Create, send, and track purchase orders and their statuses
Backorder Management
Manage customer orders that cannot be filled immediately due to out-of-stock items
Special Order Management
Manage special order requested by a customer
Payment Options
Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more
Sales Order Management
An order generated by a seller to a customer, containing details about products or services
Purchase Order Management
Create, send, and track purchase orders and their statuses
Credit Card Processing
Accept and process credit card transactions
Multi-Channel Support (11)
-
Omnichannel
Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.
-
Mobile
Features that enable customers to easily to shop for products using a mobile device.
-
Social Commerce
Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.
-
Customer Service
Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.
-
Store Locator
Enable customers to locate and navigate to physical locations by zip code, city or GPS
-
3rd-Party Store Integration
Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
-
B2B
Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.
Multi-Store
Manage multiple teams and operations from a central location
Point of Sale (POS) Integration
Integrates with point of sale (POS) systems
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Mobile Commerce
General Ledger (3)
-
Journal Entries
Increases user efficiency by auto-populating based on previously entered information. Schedules future entries. Allows Journal Entries to be uploaded from an external source.
-
Tags / Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc. These dimensions should be available on any transaction in any module in the system and available to be reported upon.
-
Audit Trail
Automates chronological tracking of transactions that have affected a specific operation, procedure, event or record
Accounts Receivable (3)
-
Invoice Customization
The layout of the invoice template is fully customizable and you can add or remove fields.
-
AR Automation
Automation helps the user be more efficient by populating default customer data, setting up systematic payments from clients and automatically matching customer receipts to outstanding transactions.
-
Collections Automation
The system automates the dunning process to help drive collections
Accounts Payable (9)
-
AP Automation
Steamlines data entry by auto populating recurring or predefined vendor values
-
Payment Processing
Ability to manage, track and report on numerous payment types. Customize and automate complex purchase to pay work flow.
-
Purchase Orders
Software supports purchase orders and provides purchasing personnel, management and accounts payable with visibility needed to streamline the procure to pay process
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Purchase Order Management
Create, send, and track purchase orders and their statuses
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Electronic Payments
Electronically collect payments for goods or services
Electronic Payments
Electronically collect payments for goods or services
Credit Card Processing
Accept and process credit card transactions
Other Functionality (12)
-
Inventory Tracking / Ordering
Real time inventory tracking. Maintains accurate "On Hand" infomation by matching reserved inventory requested on purchase and sales orders.
-
Inventory Pricing and Costing
Ability to establish multiple price levels. Update pricing on a per item or global inventory basis. Choice between multiple costing methods such as Average, LIFO, FIFO and Specific Unit.
-
Inventory Reporting
Customizable reporting allows insight into usage of inventory and services.
-
Multi-Entity / Consolidation
Multi-ledger and multi-tenant architecture. Automated consolidations, inter-entity transactions and eliminations
-
Recognition Rules
Automates recognition of revenue and expenses by defining recognition rules.
-
Reconciliations
Transactions are imported from source systems and automated matching reconciles majority of transactions. Includes user flexible, user defined matching and grouping rules to help reduce the time needed to produce accurate reconciliations.
-
Payroll
Payroll module or integration to an external payroll provider which automates the recording of payroll
-
Time and Expense
Automated time and expense capture, tracking, approval, reimbursement and reporting
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Status Tracking
Track the status over time for a request, process, asset, or transaction
Budget Tracking
Track actual spending to ensure it's in line with the planned budget
Inventory Management Platform Features (25)
Centralized Inventory Database
Manage and track all inventory records across warehouses and retail locations through a single unified database.
Inventory Level Dashboards
Maintain a visual on product stock levels throughout your facilities with flexible inventory dashboards.
Stock History Reporting
View the history of individual items and compare the sales performance of new to old stock in order to inform purchasing decisions.
Low Stock Notifications
Set low stock thresholds and receive automatic alerts when stock decreases to that level.
Bundles, Kits, & Variants
Automatically adjust inventory for product bundles, kit orders, and product variations within the system.
Asset Tracking
Use barcode or radio-frequency identification (RFID) technology with specialized readers or mobile applications to track inventory assets throughout warehouse facilities.
Inventory Forecasting
Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management.
eCommerce Integrations
Integrate shopping carts, eCommerce platforms, POS, and payment gateways with the system to link inventory records between across platforms.
Accounting Integrations
Track inventory costs and costs of goods sold (COGS) with accounting software integrations.
Data Exporting / Importing
Transfer large volumes of inventory data records into and out of the system with built-in import / export tools.
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Budget Tracking
Track actual spending to ensure it's in line with the planned budget
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Status Tracking
Track the status over time for a request, process, asset, or transaction
Demand Forecasting
Forecast customer demand using historical insights and simulations
Customer History
Access previous interactions or concerns to maintain customer relationships
Serial Number Tracking
Track and assign specific serial numbers to products
Status Tracking
Track the status over time for a request, process, asset, or transaction
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Demand Forecasting
Forecast customer demand using historical insights and simulations
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Before the Job (4)
-
Calendar
Uses the calendar tool to determine field workers who are free for the job.
-
Dispatch
Notifies field service workers of their upcoming assignments.
-
Roles
Allows users to see tasks according to permissions and roles.
-
Booking
Allows clients to book jobs through the desktop page or within the app.
On the Job (10)
-
Location
Tracks employee location to ensure timeliness.
-
Employee Communication
Enables communication within the app from manager to field service employee.
-
Behavior Monitoring
Monitors behavior in the field.
-
Client Notifications
Notifies clients, should any delays or mishaps occur.
-
Field Sales
Includes some ability to serve as a sales and ordering application.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customizable Fields
Customize data fields to support various needs and use cases
Multi-Location
Manage and support multiple locations
Payment Collection in the Field
Swipe a credit card or manually process payments while with the customer in the field
After the Job (8)
-
Reports
Creates reports that reflect field performance either as a team or individually, to review productivity.
-
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
-
Billing & Invoicing
Create, manage, and send invoices or bills to customers
-
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Accounting Integration
Integrate with a third-party accounting system
QuickBooks Integration
Integrates with QuickBooks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Customizable Reports
Alter the layout and content of reports
Billing (4)
-
Automation
Ability to create and send invoices automatically at predefined or custom frequencies.
-
Consolidation
Consolidate invoices so customers can make one payment for multiple bills.
-
Adjustments
Adjust invoices to handle exceptions and correct errors.
-
Blacklisting
Allows users to temporarily or permanently block potential fraudsters.
Dunning (3)
-
Collections
Assists users in collecting payments for unpaid invoices.
-
Dispute Management
Manages disputes regarding billing and payments.
-
Escalation
Define escalation processes to suspend service for unpaid invoices.
Performance (3)
-
Packages
Track the financial performance of various types of packages.
-
Discounts
Identify the impact of special pricing and discounts on revenue.
-
Plan Changes
Monitor plan changes such as upgrades and downgrades, or cancellations.
Revenue Recognition (6)
-
Revenue Types
Support multiple types of revenues, such as recurring and transaction based
-
Revenue Allocation
Allows users to allocate revenues to various business entities or departments
-
Reclassification
Revenue can be reclassified from one category to another, such as from deferred to earned
-
Compliance
Provide compliance with accounting standards for revenue recognition such as ASC 605, 606 and IFRS 15
-
Scheduling
Automatic scheduling to ensure that revenue is recognized at the proper time
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
Revenue Performance (6)
-
Customer Performance
Track revenue performance by customer, customer groups, or demographics
-
Contract Performance
Monitor revenues per contract, contract types, or groups of contracts
-
Revenue KPIs
Provide revenue KPIs such as Customer Lifetime Value or Net Customer Worth
-
Pricing & Discounting
Analyse the impact of special pricing and discounts on revenue
-
Offering
Track the performance of bundles, special offers, and other sales incentives
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Revenue Optimization (5)
-
Forecasting
Create forecasts to estimate future revenues
-
Promotion Programs
Ability to define promotions to increase revenues
-
Pricing Optimization
Adjust prices to attract more customers and to improve revenues
-
Re-evaluation
Revenue optimization activities can be evaluated on a regular basis
Demand Forecasting
Forecast customer demand using historical insights and simulations
Accounting (49)
-
Chart of Accounts
Deliver out of the box Chart of accounts that can be used across multiple companies or business units.
-
AP Automation
Steam lines data entry by auto-populating recurring or predefined vendor values.
-
AR Automation
Automation helps the user be more efficient by populating default customer data and setting up regular payments from clients.
-
Journal Entries
Auto-populate based on previously entered information, uplaode journal entries and schedule future entries.
-
Tags & Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc.
-
Cash Management
Match payments and invoices and perform bank reconciliation in multiple currencies.
-
Payment Batches
Payments can be processed by batch without manual intervention
-
Payments Scheduling
Ability to schedule payments at predefined dates and times
-
Payment Settlements
Clearing of electronic payments to transfer funds from customers to suppliers
-
Payment Methods
Support multiple payment methods such as Automated Clearing House (ACH), credit and debit card, and wire transfers
-
AP Automation
Streamlines data entry by auto populating recurring or predefined vendor information and invoice details
-
AR Automation
Ability to populate default customer data, set up payments from clients and automatically match customer receipts to outstanding transactions.
-
Audit Trail
Automated, chronological tracking of activities that have affected a specific operation, procedure, event or record
-
Budgeting / Forecasting
Create and revise an unlimited number of budget, plan and forecast scenarios.
-
Collections Automation
The system automates the dunning process to help drive collections
-
Financial Statements
General reporting offered covers all of the standard financial statements and meets the basic needs of the business
-
Invoice Customization
The layout of the invoice template is fully customizable and allows users to add or remove fields and create new templates.
-
Journal Entries
Create journal entries based on previously entered information, schedule future entries, and allow Journal Entries to be uploaded from an external source.
-
Monitor Cash Positions
Ability to track cash positions across all accounts, banks, business units, and countries
-
Multi-Entity / Consolidation
Multi-ledger and multi-entity architecture, with automated consolidations, inter-entity transactions and eliminations
-
Payment Processing
Ability to manage, track and report on numerous payment types. Customize and automate complex purchase to pay work flow.
-
Recognition Rules
Automate recognition of revenue and expenses by defining recognition templates.
-
Reconciliations
Transactions are imported from source systems and automated matching reconciles majority of transactions using flexible, user defined matching and grouping rules.
-
Tags / Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc., which can also be used for reporting purposes.
-
Payments Scheduling
Ability to schedule payments at predefined dates and times
-
Payment Batches
Payments can be processed by batch without manual intervention
-
Payment Settlements
Clearing of electronic payments to transfer funds from customers to suppliers
-
Payment Methods
Support multiple payment methods such as Automated Clearing House (ACH), credit and debit card, and wire transfers
Business Process Automation
Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
Sales Automation
Automate processes to manage leads, contacts, opportunities and sales activities
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
-
Chart of Accounts
Deliver out of the box Chart of accounts that can be used across multiple companies or business units.
-
AP Automation
Steam lines data entry by auto-populating recurring or predefined vendor values.
-
AR Automation
Automation helps the user be more efficient by populating default customer data and setting up regular payments from clients.
-
Journal Entries
Auto-populate based on previously entered information, uplaode journal entries and schedule future entries.
-
Tags & Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc.
-
Cash Management
Match payments and invoices and perform bank reconciliation in multiple currencies.
-
Project Accounting
Track accounting transactions, costs, and expenses by project or portofio of projects
-
Fixed Assets
Manage information on fixed assets such as asset value and depreciation
-
Payment Batches
Payments can be processed by batch without manual intervention
-
Payments Scheduling
Ability to schedule payments at predefined dates and times
-
Payment Settlements
Clearing of electronic payments to transfer funds from customers to suppliers
-
Payment Methods
Support multiple payment methods such as Automated Clearing House (ACH), credit and debit card, and wire transfers
Inventory Management
Track and manage inventory levels to maintain proper supply
Change Order Management
Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs
Task Management
Create, manage and track all task activities and progression
Budget Management
Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure
Project Planning/Scheduling
Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints
Resource Scheduling
Allocate and manage resources, such as employees, equipment, facilities, and other assets
Accounting (25)
-
Chart of Accounts
Deliver out of the box Chart of accounts that can be used across multiple companies or business units.
-
AP Automation
Steam lines data entry by auto-populating recurring or predefined vendor values.
-
AR Automation
Automation helps the user be more efficient by populating default customer data and setting up regular payments from clients.
-
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
-
Tags & Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc.
-
Cash Management
Match payments and invoices and perform bank reconciliation in multiple currencies.
-
Payment Batches
Payments can be processed by batch without manual intervention
-
Payments Scheduling
Ability to schedule payments at predefined dates and times
-
Payment Settlements
Clearing of electronic payments to transfer funds from customers to suppliers
-
Payment Methods
Support multiple payment methods such as Automated Clearing House (ACH), credit and debit card, and wire transfers
Warehouse Management
Manage and track operations and inventory within warehouses
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Stock Management
Manage the buying, selling, and holding of stocks
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Supply Chain Management
Manage the planning and execution of supply chain activities
Distribution Management
Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc.
Supplier Management
Manage all supplier data and operations
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Import/Export Management
Management of inbound and outbound shipments in the context of international trade
Inventory Management
Track and manage inventory levels to maintain proper supply
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Shipping Management
Manage and track orders being shipped to customers
Returns Management
Track and facilitate returns of products sold
Sales Order Management
An order generated by a seller to a customer, containing details about products or services
Inventory (7)
-
Inventory Tracking
Real-time inventory tracking. Maintains accurate "On Hand" information by matching reserved inventory requested on purchase and sales orders.
-
Inventory Costing
Ability to establish costing methods such as Average, LIFO, FIFO, and Specific Unit.
-
Product Master
Manage and track all inventory records across warehouses and retail locations through a single unified database.
-
Inventory Forecasting
Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management.
-
Integrations
Integrate shopping carts, eCommerce platforms, POS, and accounting with the system to link inventory records across platforms.
Sales Forecasting
Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Warehousing (3)
-
Locations
Create and manage warehouse locations and areas for shipping or receiving.
-
Multi-Warehouse
Manage locatons accross multiple physical or virtual warehouses.
-
Third-Party
Ability to monitor locations and inventory in third party warehouses.
Purchasing (8)
-
Demand
Identify demand based on different types of sales orders and forecasting data.
-
Purchase Orders
Software supports purchase orders and provides the visibility needed to streamline the procure to pay process.
-
In Transit
Track products and raw materials shipped by suppliers, from origin to destination.
-
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
-
Demand
Identify demand based on different types of sales orders and forecasting data.
-
Purchase Orders
Software supports purchase orders and provides the visibility needed to streamline the procure to pay process.
-
In Transit
Track products and raw materials shipped by suppliers, from origin to destination.
-
Receiving
Match the products received with the corresponding purchase orders and add them to inventory.
Sales & Marketing (17)
-
Customer Master
Manages customer information including multiple ship-to and bill-to locations.
-
ATP
Available to promise provides information on future availability of products that are either planned for production or purchased but not received.
-
Order History
Track order history, from quotes to sales orders, invoices, and returns, as well as canceled orders and back orders.
-
Returns
Manage return merchandise authorizations (RMS) approval processes and match with the original invoices.
-
Credit Limits
Define and monitor credit limits by individual customer or categories of customers, including the option to put customers on hold.
-
Pricing & Discounts
Manage various types of pricing and discounts associated with product categories and customer types.
-
Customer Master
Manages customer information including multiple ship-to and bill-to locations.
-
ATP
Available to promise provides information on future availability of products that are either planned for production or purchased but not received.
-
Order History
Track order history, from quotes to sales orders, invoices, and returns, as well as canceled orders and back orders.
-
Returns
Manage return merchandise authorizations (RMS) approval processes and match with the original invoices.
-
Credit Limits
Define and monitor credit limits by individual customer or categories of customers, including the option to put customers on hold.
-
Pricing & Discounts
Manage various types of pricing and discounts associated with product categories and customer types.
-
Customer Master
Manages customer information including multiple ship-to and bill-to locations.
-
Order History
Track order history, from quotes to sales orders, invoices, and returns, as well as canceled orders and back orders.
-
Credit Limits
Define and monitor credit limits by individual customer or categories of customers, including the option to put customers on hold.
-
Pricing & Discounts
Manage various types of pricing and discounts associated with products, services, and customer types.
-
Proposals
Generate and manage proposals for project or portfolios of projects
Assembly (3)
-
BOM
Provide Bill of materials to define what components and packaging should be used for assembly.
-
Kitting
Define kits and packages of two or more finished products that can be sold together or separately.
-
Disassembly
Ability to take apart assemblies and ensure that the components are transfered to inventory.
Logistics (8)
-
Picking & Packing
Define and implement optimal procedures to pick and pack products for shipping.
-
Packaging
Identify packaging options like pallets or containers to optimize shipping performance and reduce costs.
-
Shipping
Plan deliveries based on inventory availability, transportation costs, and order priority.
-
Routing
Create routes for shipping directly to customers, to distribution centers, or for dropshipping.
-
Tracking
Track shipments from warehouse to the destination, including drop shipments and multilocation shipping.
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Activity Tracking
Track and document all activities across devices, networks, and other systems
Order Tracking
Track orders throughout the fulfillment process
HR (10)
-
Payroll
Payroll module or integration to an external payroll provider which automates the recording of payroll.
-
Workforce Management
Manage personnel availability and allocate human resources to production and inventory operations.
-
Time & Attendance
Track the time spent by employees performing various tasks related to production or inventory management.
Workflow Management
Create, design and manage workflows for repetitive tasks
-
Payroll
Payroll module or integration to an external payroll provider which automates the recording of payroll.
-
Workforce Management
Manage personnel availability and allocate human resources to production and inventory operations.
-
Time & Attendance
Track the time spent by employees performing various tasks related to production or inventory management.
-
Payroll
Payroll module or integration to an external payroll provider which automates the recording of payroll.
-
Workforce Management
Manage personnel availability and allocate human resources to production and inventory operations.
-
Time & Attendance
Track the time spent by employees performing various tasks related to production or inventory management.
Inventory & Warehouse (5)
-
Inventory Tracking
Real-time inventory tracking. Maintains accurate "On Hand" information by matching reserved inventory requested on purchase and sales orders.
-
Inventory Costing
Ability to establish costing methods such as Average, LIFO, FIFO, and Specific Unit.
-
Product Master
Manage and track all inventory records across warehouses and retail locations through a single unified database.
-
Inventory Forecasting
Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management.
-
Integrations
Integrate shopping carts, eCommerce platforms, POS, and accounting with the system to link inventory records across platforms.
Manufacturing (6)
-
WIP
Track work in process (WIP) across multiple production lines and manufacturing locations.
-
Work Orders
Manage work orders for different types of activities such as production, rework, or maintenance.
-
MRP
Determine what raw materials are required for production, based on demand, production capacity, and inventory availability.
-
BOM
Define the structure of finished products to identify which raw materials, operations, and labor are needed to produce them.
-
MPS
Create and implement master production plans for multiple production lines and locations.
-
Shop Floor
Assign equipment and monitor shop floor activities during various production stages.
Quality Management (4)
-
Inspections
Define and implement workflows for inspections, including rules for escalations and notifications.
-
Rework
Identify rejected products and decide either they can be repaired or discarded.
-
Waste
Track production waste such as scrap, as well as returns that cannot be repaired.
-
Defects
Monitor product defects, identify causes and provide corrective actions to improve quality.
Distribution (3)
-
Picking & Packing
Define and implement optimal procedures to pick and pack product for shipping.
-
Shipping
Plan deliveries based on inventory availability, transportation costs, and order priority.
-
Tracking
Track shipments from warehouse to the destination, including drop shipments and multilocation shipping.
Back Office (36)
-
Allocation
Resources can be allocated and reallocated across multiple projects and portfolios.
-
Asset Register
Create a list of all the assets owed by a company.
-
Lean Management
Include lean project management features and best practices.
-
Maintenance
Track maintenance operations for the products sold, such as calibration or preventive maintenance
-
Organization Management
Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc.
-
Payroll
Payroll module or integration to an external payroll provider which automates the recording of payroll
-
Portfolio Mix
Create the optimal mix of portfolios to achieve operational and financial goals.
-
Purchase Orders
Software supports purchase orders and provides purchasing personnel and accounts payable with visibility needed to streamline the procure to pay process
-
Requisition
Define requisition rules for various types of procurement.
-
Shift Scheduling
Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.
-
Sourcing
Identify and assess suppliers for different products and services.
-
Status
Monitor the status of multiple types of assets.
-
Time & Attendance Tracking
Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features.
-
Warranty Management
Maintain information on warranties for the products delivered and for their components
Inventory Management
Track and manage inventory levels to maintain proper supply
Support Ticket Management
Allow customers/users to submit support queries and service requests
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Client Management
Manage contact details and communication with clients
Workflow Management
Create, design and manage workflows for repetitive tasks
Time Off Management
Track and manage employee time-off, vacation, and sick leave requests
Training Management
Track employee/learner's progression through training programs
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Supply Chain Management
Manage the planning and execution of supply chain activities
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Document Management
Store, manage, and track all electronic documents in a centralized location
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Warehouse Management
Manage and track operations and inventory within warehouses
Enterprise Asset Management
Helps users manage the maintenance of assets; offers reporting to identify areas for improvement
Sales Management
Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Distribution Management
Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc.
Marketing Management
Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding
Resource Scheduling
Allocate and manage resources, such as employees, equipment, facilities, and other assets
Front Office (20)
-
ATP
Available to promise provides information on future availability of products that are either planned for production or purchased but not received.
-
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.
-
Configuration Rules
Rules ensure that users select only compatible options and that all required items are included
-
Contact & Account Management
Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.
-
Customer Portal
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
-
Field Service Booking
Allows clients to book jobs through the desktop page or within the app.
-
Field Service Dispatch
Notifies field service workers of their upcoming assignments.
-
Product & Price List Management
Enter product/part numbers and manage the prices associated with them and allow users to use this information when creating quotes and sales orders.
-
Product Catalog
Allows users to search, filter, sort and select items to be added to quote
-
Promotions and Discounts
Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
-
Quote & Order Management
Allows users to create a quote that contain information on products, prices and associated discounts, which can be converted to sales orders.
-
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service.
-
Storefront Design Tools
Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience
-
Territory & Quota Management
Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.
-
Tickets
Creates and assigns support tickets, scheduling them in a timely manner.
-
Visual Configuration
Images can be displayed of options to enable users to visualize product options as it is being configured
HR Management
Automates core HR functions such as talent management, employee evaluation and learning management
Task Management
Create, manage and track all task activities and progression
Customizable Fields
Customize data fields to support various needs and use cases
Purchase Order Management
Create, send, and track purchase orders and their statuses
Logistics (14)
-
Centralized Inventory Database
Manage and track all inventory records across warehouses and retail locations through a single unified database.
-
In Transit
Track products and raw materials shipped by suppliers, from origin to destination.
-
Inventory Forecasting
Optimize inventory levels with features that suggest reorder points and economic order quantities (EOQs) that facilitate inventory management.
-
Inventory Pricing and Costing
Ability to establish multiple price levels and choose between multiple costing methods such as Average, LIFO, FIFO and Specific Unit.
-
Inventory Reporting
Customizable reporting allows insight into usage of inventory and services.
-
Inventory Tracking / Ordering
Real time inventory tracking. Maintains accurate "On Hand" infomation by matching reserved inventory requested on purchase and sales orders.
-
Picking Methods
Support multiple picking methods such as batch, wave, or zone picking.
-
Picking Planning
Create schedules for picking activities based on inventory availability.
-
Receiving
Match the products received with the corresponding purchase orders and add them to inventory.
-
Shipping Options
Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Manufacturing Planning
Supports the effective planning of manufacturing production based on materials, labor, and machinery.
Cross Docking
Manages the transfer of products between incoming and outgoing shipments
Receiving
Provides features to automate and simplify recieving such as tracking lot numbers
Pick & Pack
Helps users pick products from multiple locations and prepare them for packing
Production (12)
-
BOM
Define the structure of finished products to identify which raw materials, operations, and labor are needed to produce them.
-
Defects
Monitor product defects, identify causes and provide corrective actions to improve quality.
-
Identify Demand
Calculate demand by consolidating data from multiple sources.
-
Inspections
Define and implement workflows for inspections, including rules for escalations and notifications.
-
Manage Resources
Track resource availability for raw materials and production capacity.
-
MPS
Create and implement master production plans for multiple production lines and locations.
-
MRP
Determine what raw materials are required for production, based on demand, production capacity, and inventory availability.
-
Production Plans
Generate production plans based on demand and resource availability.
-
Rework
Identify rejected products and decide either they can be repaired or discarded.
-
Shop Floor
Assign equipment and monitor shop floor activities during various production stages.
-
Waste
Track production waste such as scrap, as well as returns that cannot be repaired.
-
WIP
Track work in process (WIP) across multiple production lines and manufacturing locations.
Project Management (10)
-
Project Maps
Projects can be mapped out with milestones, due dates, deliverables and interdependencies.
-
Baselining / KPIs
Track key performance indicators or baseline assessments throughout project lifecycle or across multiple projects.
-
Project Budgeting
Associate a budget with a project and allocate it accordingly by task or resource.
-
Workflow
Automate task approvals processes and handoffs at project milestones.
-
Cost Tracking
Track total cost associated with projects and then report actual versus planned budget.
-
Risk Analysis
Forecast and account for project risk scenarios and apply plans to mitigate these risks in the system.
-
Resource Management
Define and allocate human and material resources for different types of projects
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
Multiple Projects
Ability to handle several projects simultaneously
Approval Workflow
Route documents and other data through one or more stakeholders for review and approval
Procurement (7)
-
Requisitions
Create and manage requisitions by project, portfolio, or business entity
-
Purchase Orders
Software supports purchase orders and provides the visibility needed to streamline the procure to pay process.
-
Subcontractor Management
Provides features to manage subcontractors for various types of tasks and projects
-
Project Procurement
Calculate procurement costs by project, portfolio, or type of projects
-
Supplier Management
Manage relationships with suppliers and track their performance
Purchase Order Management
Create, send, and track purchase orders and their statuses
Bid Management
Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison
Content Management (7)
-
Document Management
Provides a single repository for all documents and options to create and manage files
-
Collaboration
Allows users to colalborate on documents and keep an audit trail of the changes
-
Taxonomy
Categorize content based on its purpose and define relationships with projects
-
Contract Creation
Deliver templates for multiple types of contracts, that can be used to generate new contracts
-
Subcontracts
Manage subcontracts and thei dependencies on projects and contracts
-
Costs
Identify and track costs and expenses by contract or by type of contract
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
Analytics (10)
-
Earned Value
Track the earned value of projects to monitor performance and progress
-
Project Optimization
Identify project issues and provide corrective actions to improve performance
-
ROI and Forecasting
Measure return on investment and leverage data to predict profitability of future projects.
Worker performance
Allows users track worker performance over a set period of time
Error Tracking
Allows users to track any track incidents such as receiving discrepancies, incorrect shipments and inventory errors
Procurement analytics
Allows users to track and use WMS data to determine vendor costs and quality
Order Tracking
Track orders throughout the fulfillment process
Warranty Tracking
Track the duration and expiration of warranty as well as any obligations under that warranty
Serial Number Tracking
Track and assign specific serial numbers to products
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Administration (7)
-
User Dashboard
Allows users to customize their home page to display the information relevant to their role and tasks.
-
Donor Profiles
Stores donor profiles that track all relevant information, including contact info, solicitor, giving history, and specialized attributes.
-
Reporting
Reports on any designated segmentation of donor information and/or gift history, and analyzes year over year trends.
-
Templates
Provides standard templates for letters and emails and/or allows users to create their own.
-
Customization
Creates custom fields to track information about donors or gifts that is specific to an organization.
Ad hoc Reporting
Generate one-off reports that meet information requirements
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Donor Management (18)
-
Moves Management
Tracks action steps and notes for each prospective donor in the donor pipeline.
-
Pledge Tracking
Records gift pledges and updates remaining amount based on installments.
-
E-Document Storage
Allows electronic files to be uploaded and stored within donor profiles.
-
Acknowledgments & Communications
Generates acknowledgment letters for donations, and supports e-mail and letter mailing communication with donors.
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Receipt Management
Upload, track, and submit receipts in a central database
Email Management
Manage, store and organize emails within the system or via third-party apps
Volunteer Management
Manage volunteer information and direct volunteer resources
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Gift Matching Management
Ability to match gifts through the system
Event Management
Schedule and manage the logistics of activities and other gatherings
Grant Management
Monitor application statuses, proposals and award funds
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Contact Management
Manage, organize, and store contact information
Pledge Management
Track commitments to donate in the future
Forms Management
Store, manage and track all forms in a centralized location
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Interoperability (5)
-
Event Tracking
Stores event registration and ticketing information collected through online forms or manual data entry.
-
Gift Tracking
Downloads gift information from integrated fundraising tools into donor profiles.
-
Fund Accounting
Designates restricted and unrestricted revenue and either integrates with accounting software or generates accounting reports for reconciliation.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Constituent Management (3)
-
Constituent Profiles
Creates unique profiles for constituents--such as donors, volunteers, or members--to store relevant information, and categorize individuals with customizable attributes.
-
Online Portal
Allows constituents to create an online account to engage with the organization, such as updating contact information, managing memberships, or signing up for marketing and event reminders.
-
Donor Communications
Enables gift acknowledgment and letter and electronic communications with constituents.
Workflow Automation (3)
-
Donor Prospecting
Automates activities and reminders for each of your prospects to help move them along the donor pipeline.
-
Data Entry
Simplifies data entry tasks by pulling relevant data from other sources and automatically updates existing records, or generates new records.
-
Task Delegation
Establishes task assignments for individual staff members that alert as prerequisite tasks are completed.
Integrations (5)
-
Accounting
Provides fund accounting support to track payments receivable and pending.
-
Fundraising
Supports online donation and event registration processing and imports fundraising data into records.
-
Grant Management
Manages grant-related activities such as proposal and reporting deadlines, document storage, and grant award expenditure.
-
Sales POS
Aggregates on-site and online sales transactions to track in constituent profiles and to assist with account reconciliation.
Event Management
Schedule and manage the logistics of activities and other gatherings
Cash Flow (3)
-
Track Cash Flow
Check cash on hand at the beginning of each month and view each day’s incoming and outgoing funds.
-
Income and Expenses
Add one-time or recurring cash flow items and add line items for each payment or deposit.
-
File Exports
Timesheets, projects, tasks, income or expenses can all easily be exported to pdf, xls or csv for simpel cash clow analysis.
Budgeting & Forecasting (4)
-
Budgeting / Forecasting
Create and revise an unlimited number of budget, plan and forecast scenarios.
-
Data Import
Import trial balance, monthly P&L, balance sheets, and other types of financial data
-
Versioning
Keeps track of all versions of a budget and allows users to compare versions
-
Historical Data
Forecasting is based on past transactions and historical financial or operational data
Revenue (3)
-
Revenue Types
Supports multiple types of revenues, such as recurring and transaction based
-
Revenue Allocation
Allows users to allocate revenues to various business entities or departments
-
Scheduling
Automatic scheduling to ensure that revenue is recognized at the proper time
Warehouse Definition (3)
Locations
Define and manage physical and virtual warehouse locations
Visualization
Provide a visual representation of all the locations in a warehouse
Warehouse Slotting
Allows users to identify the most efficient location for inventory within the warehouse based on a number of product and storage characteristics
Inventory Management (2)
Customer Portal
Provides customers with a web portal in which they can view invoices as well as batch levels and changes in inventory
Cycle Counting
Provides users with features to verify item locations and quantities
Payroll (4)
-
Direct Deposit
Automatically deposits paychecks into employees' bank accounts.
-
Check/W-2 Printing
Allows administrators to print valid paychecks and W-2 forms.
-
Tax Calculation
Calculates taxes due and may include resources or tools for federal and state tax compliance.
-
Reporting and Dashboards
Access pre-built and custom reports and dashboards to track payroll costs and for compliance purposes.
Reporting (3)
-
Dimensions
Reports revenue based on various dimensions, such as subscription segments, geographies, or discounts
-
Deferred Revenue
Tracks revenue for goods or services that have yet to be collected
-
Revenue Recognition
Accurately determines and reports the accounting period when revenues are recognized
Bill Generation (9)
-
Templates
Provide standard invoice templates that can be customized by users
-
Digital Billing
Ability to convert invoices to digital formats such as PDF
-
Recurring Billing
Automatically generates invoices at pre-defined time intervals
Hourly Billing
Business model that charges based on the amount of time spent on an hourly basis
Contingency Billing
Business model where clients pay their lawyer a fee only if the case is won/settled successfully
Project Billing
Business model that bills clients an amount based on the project/task/job performed
Multi-Period Recurring Billing
Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Deferred Billing
Buyer isn't billed until the period is up without any interest charges
Bill Processing (16)
-
Consolidation
Allow users to consolidate multiple invoices into one
-
Batch Invoicing
Ability to create multiple types of invoices
-
Management
Manage invoicing for different types of products or services
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Purchase Order Management
Create, send, and track purchase orders and their statuses
Document Management
Store, manage, and track all electronic documents in a centralized location
Email Management
Manage, store and organize emails within the system or via third-party apps
Client Management
Manage contact details and communication with clients
Dunning Management
Process of automatically notifying clients when payments fail to ensure invoices are paid
Master Data Management
Verify, organize, manage & store enterprise data assets in a centralized repository
Refund Management
Oversee the process of issuing refunds
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Subscription Management
Process of managing customer subscription lifecycle for a recurring service or a product
Recurring Invoicing
Generate recurring invoices
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Headless Commerce (5)
-
Decoupling
Ability to disconnect the front office from the back office of an e-commerce platform
-
REST APIs
Provide APIs that allow for interaction with RESTful web services
-
Data Orchestration
Capture and manage data from multiple sources and syncronize it with the front end and back end
-
Customization
Allows developers to customize the platform using multiple programming languages
-
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM
Generative AI (18)
-
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Proposal Generation
Create proposals based on costs of labor and materials
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI (27)
-
Data Extraction
Uses AI to automatically input data from receipts, invoices, and other documents
-
Invoice Processing
Uses AI to generates, send, and track invoices
-
Expense Management
Uses AI to categorize expenses, detect anomalies, and provide insights on spending patterns
-
Fraud Detection
Uses AI to detect unusual patterns and flag potential fraudulent activities in real-time
-
Tax Compliance
Uses AI to assist in calculating taxes, ensuring compliance with changing tax regulations, and automate the preparation of tax returns
-
Support Chatbots
Uses AI and NLP-powered chatbots to provide customer support and assist with queries regarding financial data and reports
-
Bank Reconciliations
Uses AI to match transactions recorded in the accounting system with those in bank statements
-
Report Generation
Uses AI to generate detailed financial reports, dashboards, and visualizations to provide insights into the financial health of the business
-
Customizable Alerts
Uses AI to set up alerts for various financial activities, such as payment due dates or low cash balances
-
Predictive Analytics
Uses AI to analyze data to identify trends and make predictions
Receipt Management
Upload, track, and submit receipts in a central database
Workflow Management
Create, design and manage workflows for repetitive tasks
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Tax Management
Implementation of various strategies to manage tax obligations via planning and maintaining compliance
Fixed Asset Management
Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Sales Order Management
An order generated by a seller to a customer, containing details about products or services
Cash Flow Management
Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period
Cash Management
Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances
Real-Time Data
Receive data and information in real time
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Credit Card Processing
Accept and process credit card transactions
Financial Consolidation & Close Management
Bring together financial information by collecting data from multiple ledgers and close financial processes
Transaction Management
Manage, record and track all business exchanges in form of money and its related interactions in the system
Mobile Applications - Accounting (14)
-
Cloud Integration
Enables synchronization of accounting data across devices in real-time
-
Notifications
Send push notifications for important updates, such as due dates, invoice statuses, or tax deadlines
-
UI
Simplifies interfaces to be user-friendly and tailored for smaller screens, such as mobile phones and tables
-
Offline
Allows users to view and update certain data without an internet connection
-
Expense Tracking
Allows users to capture and upload expense receipts directly from mobile devices
-
Invoice Management
Enables creation, editing, and sending of invoices
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Inventory Management
Track and manage inventory levels to maintain proper supply
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Activity Tracking
Track and document all activities across devices, networks, and other systems
Document Management
Store, manage, and track all electronic documents in a centralized location
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Notes Management
Allow users to create, edit, and sort multiple notes
Agentic AI - Nonprofit CRM (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Accounting Integration
Integrate with a third-party accounting system
Website Integration
Seamlessly integrates with 3rd party websites
Agentic AI - E-Commerce Platforms (7)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Cross-system Integration
Works across multiple software systems or databases
-
Adaptive Learning
Improves performance based on feedback and experience
-
Natural Language Interaction
Engages in human-like conversation for task delegation
-
Proactive Assistance
Anticipates needs and offers suggestions without prompting
-
Decision Making
Makes informed choices based on available data and objectives
Accounting Integration
Integrate with a third-party accounting system
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - CRM (8)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Multi-step Planning
Ability to break down and plan multi-step processes
-
Cross-system Integration
Works across multiple software systems or databases
-
Adaptive Learning
Improves performance based on feedback and experience
-
Natural Language Interaction
Engages in human-like conversation for task delegation
-
Proactive Assistance
Anticipates needs and offers suggestions without prompting
-
Decision Making
Makes informed choices based on available data and objectives
Calendar/Reminder System
Notifications/alerts for upcoming events or tasks
Agentic AI - Subscription Billing (6)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Multi-step Planning
Ability to break down and plan multi-step processes
-
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Accounting Integration
Integrate with a third-party accounting system
Agentic AI - Accounting (1)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Billing (1)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - ERP Systems (1)
-
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Project-Based ERP (2)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Discrete ERP (3)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Distribution ERP (3)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Cross-system Integration
Works across multiple software systems or databases
-
Adaptive Learning
Improves performance based on feedback and experience
Financial Management - Government ERP (3)
Budget Planning & Allocation
Captures requirements for allocating and monitoring budgets across departments.
Grants & Fund Management
Defines how external funds, grants, and donor programs are tracked.
AI-Driven Fraud Detection
Captures requirements for AI-based risk scoring and fraud monitoring.
Procurement - Government ERP (3)
eProcurement Workflow Automation
Maps out requisition-to-payment processes.
Vendor Performance Scoring
Defines KPIs for vendor scoring and risk assessment.
AI-Powered Tender Analysis
Requirements for using AI to evaluate bids and detect anomalies.
Human Resources - Government ERP (2)
Workforce Planning
Helps plan recruitment, staffing, and training.
Payroll & Compliance
Defines payroll logic and compliance needs.
Citizen Services - Government ERP (19)
Case Management
Captures how cases are logged, escalated, and resolved.
Public Service Portals
Defines requirements for public digital-first experiences.
AI-Chatbot for Citizen Support
Captures needs for automated citizen communication.
Workflow Management
Create, design and manage workflows for repetitive tasks
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Inventory Management
Track and manage inventory levels to maintain proper supply
Task Management
Create, manage and track all task activities and progression
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Inspection Management
Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Email Management
Manage, store and organize emails within the system or via third-party apps
Records Management
Ability to record, store, update, and retrieve information
Contract/License Management
Track, store, and access client contracts or licenses
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Fixed Asset Management
Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
Document Management
Store, manage, and track all electronic documents in a centralized location
Asset Management - Government ERP (3)
Asset Tracking
Defines lifecycle tracking for public assets.
Maintenance Scheduling
Helps implement preventive asset management.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Compliance & Audit - Government ERP (2)
Internal Audit Trail
Requirements for tracking user activity.
Regulatory Reporting
Captures compliance rules and reporting formats.
Data & Analytics - Government ERP (2)
Performance Dashboards
Defines analytical reporting and dashboard needs.
Open Data Export
Requirements for public-facing transparency datasets.
AI Capabilities - Government ERP (5)
AI Predictive Insights
AI-powered forecasting for data-driven governance.
AI-Based Risk Scoring
AI tool that analyzes risk based on user activity and patterns.
AI Predictive Maintenance
AI tool for forecasting equipment maintenance.
AI-Based Talent Matching
AI feature to analyze resumes, skills, and match them to positions.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Assistant - Accounting (1)
AI Accounting Assistant
Provides conversational assistance for accounting tasks, financial data, and product navigation using natural language.
Additional Functionality (620)
Real-Time Data
Receive data and information in real time
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Budgeting/Forecasting
Create budgets based on historical data and future projections
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Receipt Management
Upload, track, and submit receipts in a central database
Financial Reporting
Generate reports to assess the financial performance of an organization
Partnership Accounting
General Ledger
Centralized accounting record which tracks all financial transactions
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Recurring Giving
Manage and track recurring gifts
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Customizable Reports
Alter the layout and content of reports
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Expense Tracking
Monitor and record expenses such as purchases or charges incurred
Accounts Receivable
Track outstanding invoices and the money owed from clients
Check Printing
Print paychecks issued to confirm payment of wages or salary
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Cash Management
Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances
Chart of Accounts
A financial statement that lists a company's accounts and details the account type and balance
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
API
Application programming interface that allows for integration with other systems/databases
Real-Time Reporting
Active reporting of data and metrics
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Fund Management
Manage allocation and performance of financial assets
Multi-Currency
Manage and handle various international currencies
Grant Management
Monitor application statuses, proposals and award funds
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Accounts Payable
Track money owed to a company's creditors/suppliers
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Fixed Asset Management
Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Income & Balance Sheet
A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time
Mobile Access
Access software remotely via mobile devices
Tax Management
Implementation of various strategies to manage tax obligations via planning and maintaining compliance
Activity Tracking
Track and document all activities across devices, networks, and other systems
Workflow Management
Create, design and manage workflows for repetitive tasks
Fund Accounting
Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability)
Profit/Loss Statement
A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Project Accounting
Manage and track financials on a project-to-project basis
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Contact Management
Manage, organize, and store contact information
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
For Nonprofits
Software specialized for non-profit organizations
Accounting Integration
Integrate with a third-party accounting system
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export
Import and export data to and from software applications
Lead Capture
Automatically identify and save contact information of potential customers
Batch Processing
Software's ability to perform similar action on multiple similar files simultaneously
Email Tracking
Track delivered, received, and opened emails
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Pipeline Reports
Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Segmentation
Group leads or contacts based on their specific characteristics
Customizable Fields
Customize data fields to support various needs and use cases
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Interaction Tracking
Track interaction history by documenting conversations for contacts
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Document Storage
Store and organize documents in a centralized system
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Referral Tracking
Log and store the source of contacts/leads
Quotes/Estimates
Generate quotes or estimates for customers
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Lead Qualification
Score a lead on their quality or likelihood to buy based on certain behaviors
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
Email Templates
Pre-made examples and templates for emails
Sales Reports
Reports specific to sales analysis for trends and strategies
Customer Journey Mapping
Visualize and analyze customer experience across all touchpoints and channels
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Lead Scoring
Score a lead based on quality or likelihood to buy/convert based on predetermined criteria
Data Security
Protect sensitive data for digital privacy
Customizable Reports
Alter the layout and content of reports
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
For Startups
Primarily serving startup companies
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
For iPad Devices
Operate/access software on iPad Devices
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Activity Tracking
Track and document all activities across devices, networks, and other systems
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
For Mac Devices
Operate/access software on Mac Devices
Landing Pages/Web Forms
Create landing pages or online forms designed to capture new leads and prospects
Lead Nurturing
Engage with a lead throughout the sales process by actively providing information
Gamification
Games or game-like elements to track progress and reward accomplishments
Prioritization
Arrange tasks based on the level of priority or urgency
Web-based Deployment
SaaS, web-based, online deployment
Softphone
Use your computer as a phone device to make calls over the internet
Single Sign On
Allow users to access multiple services after entering their login credentials once
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Event Triggered Actions
Predefined actions automatically performed on the occurance of specific events
Mobile App
Access the system via a mobile application
Email Sequences
Set up automated email sequences to streamline outreach and engage leads/contacts
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Lead Assignment
Manually or automatically assign leads to sales reps
For Small Businesses
Designed for small businesses
Live Chat
Ability to chat online in real time
Business Card/Badge Scanning
Capture contact information by scanning a physical item and having the system automatically extract data from the scan
Data Visualization
Graphical representation of data
Customer Social Profiles
Track customers' activities across social networks and maintain details about their demographics, preferences & more
Social Promotion
Market event via social media tools
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Social Media Monitoring
Track activity on sites such as Facebook, Twitter, Instagram, etc.
Customer Engagement
Initiate interactions with customers by proactively starting conversations or providing informational content
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Brand Tracking
Monitor social media posts or web that mention a particular brand
Audience Targeting
Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Gantt/Timeline View
Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Data Import/Export
Import and export data to and from software applications
Mobile Access
Access software remotely via mobile devices
Project Costing
The process of estimating and tracking the expenses incurred for a specific project
Multi-Currency
Manage and handle various international currencies
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Quotes/Estimates
Generate quotes or estimates for customers
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Bill of Materials
Access to a library of manufacturing parts, models, and specs
Multi-Location
Manage and support multiple locations
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Accounts Payable
Track money owed to a company's creditors/suppliers
Fund Accounting
Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability)
Quotes/Estimates
Generate quotes or estimates for customers
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Chart of Accounts
A financial statement that lists a company's accounts and details the account type and balance
Project Accounting
Manage and track financials on a project-to-project basis
Encryption
Convert data into a code for security
Accounts Receivable
Track outstanding invoices and the money owed from clients
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Multi-Currency
Manage and handle various international currencies
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Income & Balance Sheet
A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time
Data Security
Protect sensitive data for digital privacy
General Ledger
Centralized accounting record which tracks all financial transactions
Currency Conversion
Change one currency to another based on real-time rates/values
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Estimating
Estimate expected cost based on various factors before a project begins
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Expense Claims
Attaching relevant receipts or supporting documents to submit expenses for reimbursement
Document Storage
Store and organize documents in a centralized system
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Categorization/Grouping
Organize and group data or items based on various criteria
Automatic Billing
Setup and send recurring or automated bills
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
For Distributors
Primarily serving wholesale distribution companies and supply chain industry professionals
Bills of Material
Material list of manufacturing parts and associated costs
Financial Data Protection
Inventory Control
Monitor product stock levels
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Mobile App
Access the system via a mobile application
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
For CPA Firms
Software specialized for certified public accountants (financial advisors) who help outside entities reach financial goals
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Cash Flow Analysis
Calculates a company's working capital which is the amount of money a company has available to run its business
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Multi-Company
Manage the accounting and financial aspects of multiple locations or companies in a single location
For Small Businesses
Designed for small businesses
File Encryption
Encrypts data within the file, which can only be decrypted using a password or encryption key
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Multi-Language
Manage and support multiple languages
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Customizable Invoices
Invoices that can be tailored according to company's branding, payment terms and personalized information
Real-Time Reporting
Active reporting of data and metrics
Credit Card Processing
Accept and process credit card transactions
Quotes/Estimates
Generate quotes or estimates for customers
Fraud Detection
Identify and prevent suspicious activity
Real-Time Data
Receive data and information in real time
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Credit Note
Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc.
Duplicate Detection
Compare new data with existing records to detect duplicate entries
Invoice History
Store and view prior invoices for each account/client
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Billing Portal
Gateway through which end users can view past bills and pay current invoices
Accounting Integration
Integrate with a third-party accounting system
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Customizable Branding
Add customized logos and colors to align with company branding
Bulk Send
Process of sending a large number of documents, messages or emails to multiple recipients at once
Invoice Creation
Create invoices from scratch or have recurring invoices
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
API
Application programming interface that allows for integration with other systems/databases
Customizable Reports
Alter the layout and content of reports
Projections
Estimate or forecast of a future scenario based on the study of present trends
Multi-Currency
Manage and handle various international currencies
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Automated Receipt Matching
Match digital receipt images or data with corresponding expense entries
Tax Calculation
Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
Payment Processing
Accept, record, and reconcile financial transactions
Data Import/Export
Import and export data to and from software applications
Real-Time Analytics
Analyze and gain insights into data in real-time
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Email Reminders
Reminders sent via email
Mobile Access
Access software remotely via mobile devices
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Customer Accounts
Record customer information, purchase history, and other notes
Customizable Fields
Customize data fields to support various needs and use cases
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Multiple Payment Options
Process payments via multiple modes directly through the application
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Payment Tracking
Track sent and received payments, invoices, and bills.
Batch Processing
Software's ability to perform similar action on multiple similar files simultaneously
Approval Workflow
Route documents and other data through one or more stakeholders for review and approval
For Small Businesses
Designed for small businesses
Tax Compliance
Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Data Import/Export
Import and export data to and from software applications
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Quotes/Estimates
Generate quotes or estimates for customers
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Branding
Add customized logos and colors to align with company branding
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Integrated Business Operations
Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.)
Multi-Location
Manage and support multiple locations
Bills of Material
Material list of manufacturing parts and associated costs
-
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customizable Reports
Alter the layout and content of reports
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Business Intelligence
Technological processes and strategies used for collecting, managing, and analyzing organizational data
Inventory Control
Monitor product stock levels
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reordering
Accept and track repeat orders
Bulk Ordering
Accept and track orders with multiple items
Multi-Currency
Manage and handle various international currencies
Customer Accounts
Record customer information, purchase history, and other notes
Multi-Location
Manage and support multiple locations
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Shopping Cart
Checkout of online store
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Order Tracking
Track orders throughout the fulfillment process
Email Marketing
Create and send email blasts/campaigns
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
Templates
Sample files or documents that could be customized as needed or used as is
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Customizable Branding
Add customized logos and colors to align with company branding
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Kitting
Group and package individual but related items as one package set
Customer Touchpoints
Identify specific interactions between customers and brands
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Web/Mobile App Development
Create/edit commerce applications for mobile devices and/or web
Product Catalog
Present a catalog of inventory that customers can view
Inventory Optimization
Maintain and control the stock level of inventory
De-Coupled Front & Back Ends
Separate front and back end platforms to make coding changes without affecting user experience
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Conversion Tracking
Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Product Configurator
Customize the specifications of a finished product to meet the particular needs of a customer
Data Import/Export
Import and export data to and from software applications
Inventory Auditing
Cross-checking financial records with physical inventory counts and records
Quotes/Estimates
Generate quotes or estimates for customers
Customer History
Access previous interactions or concerns to maintain customer relationships
Invoice Creation
Create invoices from scratch or have recurring invoices
For Small Businesses
Designed for small businesses
Abandoned Cart Saver
Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Taxation & Assessment
Determining value of properties/purchases to calculate tax
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Permit Issuance
Issuance of valid permits to initiate projects or tasks
Code Enforcement
Ensure all properties are adhering to government and legal codes
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Data Visualization
Graphical representation of data
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Utility Billing
Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more
Customizable Fields
Customize data fields to support various needs and use cases
Customizable Forms
Customize contracts and forms to collect specific information
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Budgeting/Forecasting
Create budgets based on historical data and future projections
For Government
Intended to be used by governmental agencies
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
General Ledger
Centralized accounting record which tracks all financial transactions
API
Application programming interface that allows for integration with other systems/databases
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
For Telecommunications Industry
Specifically for telecommunications industry
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customer History
Access previous interactions or concerns to maintain customer relationships
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Service Provisioning
Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network.
Multi-Currency
Manage and handle various international currencies
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Pre-Paid Service
Services paid in advance before the end of the monthly billing cycle.
Product Catalog
Present a catalog of inventory that customers can view
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Configurable Workflow
Configure existing workflows to meet your organization's needs
Payment Processing
Accept, record, and reconcile financial transactions
Call Data Records(CDR)
Records or detailed document of call data produced by a telephone exchange over telecommunications equipment.
API
Application programming interface that allows for integration with other systems/databases
Flexible Rate Tables
Control and set flexible rates that depend on multiple variables and enable rate automation and calculation
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Customer Accounts
Record customer information, purchase history, and other notes
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
For Internet Service Providers (ISP)
Companies that provide access to the internet and its related services.
Post-Paid Service
Services paid in real-time or end of the monthly billing cycle.
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Data Import/Export
Import and export data to and from software applications
Real-Time Analytics
Analyze and gain insights into data in real-time
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Email Reminders
Reminders sent via email
Customizable Branding
Add customized logos and colors to align with company branding
Mobile Access
Access software remotely via mobile devices
Tax Calculation
Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Credit Card Processing
Accept and process credit card transactions
Customizable Fields
Customize data fields to support various needs and use cases
Real-Time Data
Receive data and information in real time
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Multiple Payment Options
Process payments via multiple modes directly through the application
Productivity Tools
Tools to facilitate the production of information and promote efficiency
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Cash Flow Management
Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period
Multiple Data Sources
Allows users to manage data from a number of sources
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Billing Rate Management
Setting up the amount/charge for per hour of work by a company or professional
KPI Monitoring
Tracking the status of previously identified performance measurements
Inventory Control
Monitor product stock levels
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Inventory Management
Track and manage inventory levels to maintain proper supply
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Status Tracking
Track the status over time for a request, process, asset, or transaction
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Booking Management
Create, update, and manage bookings, itineraries, and reservations
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Electronic Payments
Electronically collect payments for goods or services
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Real-Time Updates
Receive system updates as soon as any changes are made
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
For Airlines
Created for use in the aviation and air transportation industry
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Multi-Currency
Manage and handle various international currencies
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Sales Reports
Reports specific to sales analysis for trends and strategies
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Quotes/Estimates
Generate quotes or estimates for customers
Third-Party Integration
Addition of necessary external data, applications, tools, or features
For Hospitality Industry
To be used by the hospitality industry
Competitive Analysis
Evaluating strengths and weaknesses of companies with the same target audience
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Historical Trend Analysis
Review data from past periods to reveal recurring tendencies
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Customer Management
Store and organize information about customers and previous interactions
Yield Management
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Price and Cost Calculations
Calculate rule-based prices for a product/service
Financial Reporting
Generate reports to assess the financial performance of an organization
Contract/License Management
Track, store, and access client contracts or licenses
Customizable Rules
Rules followed by the software/AI can be configured by users to suit their specific needs
Transaction Monitoring
Monitor or audit historical and current transactions to analyze customer account activities
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Workflow Management
Create, design and manage workflows for repetitive tasks
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Expense Tracking
Monitor and record expenses such as purchases or charges incurred
Online Giving
Outlet for members and visitors to submit donations electronically
Summary Reports
Mobile Access
Access software remotely via mobile devices
Email Marketing
Create and send email blasts/campaigns
Customizable Forms
Customize contracts and forms to collect specific information
Customizable Branding
Add customized logos and colors to align with company branding
Historical Trend Analysis
Review data from past periods to reveal recurring tendencies
API
Application programming interface that allows for integration with other systems/databases
Recurring Giving
Manage and track recurring gifts
Customizable Fields
Customize data fields to support various needs and use cases
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
For Nonprofits
Software specialized for non-profit organizations
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Mobile Giving
Ability to make a donation from a mobile device/app
Customizable Reports
Alter the layout and content of reports
Event Ticketing
Manage tickets for specific events
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Campaign Planning
Plan and strategize marketing campaigns
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Personalization
Adjust communications based on previous interactions or personal preferences
Credit Card Processing
Accept and process credit card transactions
Payment Processing
Accept, record, and reconcile financial transactions
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Import/Export
Import and export data to and from software applications
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Checklists
An itemized to do list that can be edited as tasks are completed
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Parts Management
Track parts inventory levels and manage re-stocking
Service History
Track work performed and resources used for past customers, sites, or assets
Residential Properties
For residential properties
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Customizable Forms
Customize contracts and forms to collect specific information
Purchase Order Management
Create, send, and track purchase orders and their statuses
Mobile Access
Access software remotely via mobile devices
Dispatch Management
Manage sending personnel and resources to a site as needed
Task Scheduling
Track and manage the scheduling of tasks
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Technician Management
Oversee technicians and track their assigned work orders
Status Tracking
Track the status over time for a request, process, asset, or transaction
API
Application programming interface that allows for integration with other systems/databases
Document Management
Store, manage, and track all electronic documents in a centralized location
Job Management
Manage and track all job information and associated tasks
Preventive Maintenance
Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Reporting
Active reporting of data and metrics
Commercial Properties
Designed to serve commercial properties
Real-Time Data
Receive data and information in real time
Historical Reporting
Information, data and reports that are being tracked over time
Contract/License Management
Track, store, and access client contracts or licenses
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Facility Scheduling
Schedule facilities, such as athletic fields, venues, and convention centers based on their availability
Workflow Management
Create, design and manage workflows for repetitive tasks
Inspection Management
Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
Inventory Management
Track and manage inventory levels to maintain proper supply
Predictive Maintenance
Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms
Routing
Plan daily routes to optimize employee scheduling and provide directions
Forms Management
Store, manage and track all forms in a centralized location
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Documentation Management
Manage product specific documents in a categorized order
File Storage
Store and access documents, forms, and photos in one centralized place
Electronic Signature
Digitally sign online documents
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Personalization and Recommendation
Generative AI models can create personalized recommendations for users based on their preferences and behavior.
Resource Allocation
Assign available resources to various projects and tasks
GPS
System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Quotes/Estimates
Generate quotes or estimates for customers
Scheduling
Plan availability and assign specific time slots for tasks and resources
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Online Time Clock
Track/log the amount of time employees worked per job using a timer
Workforce Management
A set of processes to optimize the productivity of its employees
Activity Tracking
Track and document all activities across devices, networks, and other systems
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Productivity Analysis
Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee
Prioritization
Arrange tasks based on the level of priority or urgency
Customizable Branding
Add customized logos and colors to align with company branding
Price and Cost Calculations
Calculate rule-based prices for a product/service
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Equipment Tracking
Track the location of specific equipment at all times
Data Capture and Transfer
Import, collect, and capture data from multiple sources
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Secure Data Storage
Securely stores data to prevent data loss or breaches
Location Tracking
Identify the physical location of an individual, asset, device, etc.
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Real-Time Updates
Receive system updates as soon as any changes are made
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Chat/Messaging
Communicate using direct chat or messages within the system
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Electronic Payments
Electronically collect payments for goods or services
Customer History
Access previous interactions or concerns to maintain customer relationships
Inventory Control
Monitor product stock levels
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Driver ETA
Generate estimated arrival times for drivers to keep back office or customers informed
Job Tracking
Track and visualize the status of an ongoing job and the time spent on tasks or projects
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Customer Management
Store and organize information about customers and previous interactions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Work Order Creation
Create a new work order
Equipment Maintenance
Manage procedures that ensure organizational equipment remains in working condition
Data Import/Export
Import and export data to and from software applications
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Recurring Appointments
Schedule repeating appointments based on a duration of time
Contractor Management
Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Batch Processing
Software's ability to perform similar action on multiple similar files simultaneously
Supplier Management
Manage all supplier data and operations
Shipping Management
Manage and track orders being shipped to customers
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Supply Chain Management
Manage the planning and execution of supply chain activities
3PL Management
Outsource and manage third party logistics
Workflow Management
Create, design and manage workflows for repetitive tasks
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Mobile Access
Access software remotely via mobile devices
Customizable Fields
Customize data fields to support various needs and use cases
Financial Management
Plan, manage, and track the financial activities of an individual or organization
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Inventory Optimization
Maintain and control the stock level of inventory
Dock Management
Manage all inbound & outbound activities relating to each dock
Labor Management
Manage the attendance, schedule, and payroll of the labor workforce
Picking & Routing
Pick and route items from inventory locations to their designated destinations
Kitting
Group and package individual but related items as one package set
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Space Management
Manage occupancy and space utilization in facilities and buildings
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Yard Management
Track and manage all activities and assets in the yard of a warehouse or distribution center
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Inventory Management
Track and manage inventory levels to maintain proper supply
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Returns Management
Track and facilitate returns of products sold
Shipping Labels
Generate or print labels that contain shipping information for packages
Ordering Automation
Automate order processes to improve operational efficiency in fulfillment, shipping, and more
Barcoding/RFID
Identify and track items using barcode tags or RFID (radio-frequency identification) tags
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Data Import/Export
Import and export data to and from software applications
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Task Scheduling
Track and manage the scheduling of tasks
Email Templates
Pre-made examples and templates for emails
API
Application programming interface that allows for integration with other systems/databases
For Nonprofits
Software specialized for non-profit organizations
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Customizable Fields
Customize data fields to support various needs and use cases
Email Tracking
Track delivered, received, and opened emails
Interaction Tracking
Track interaction history by documenting conversations for contacts
Activity Tracking
Track and document all activities across devices, networks, and other systems
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Campaign Planning
Plan and strategize marketing campaigns
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Document Storage
Store and organize documents in a centralized system
Mobile Access
Access software remotely via mobile devices
Campaign Segmentation
Group campaigns by project, client, or campaign for better management.
Customizable Forms
Customize contracts and forms to collect specific information
Electronic Payments
Electronically collect payments for goods or services
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Credit Card Processing
Accept and process credit card transactions
Web Forms
Web form that allows users to enter data that is sent and processed for different reasons
Barcode Recognition
The ability to identify a barcode on or within an image or packaging
Multi-Currency
Manage and handle various international currencies
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Quotes/Estimates
Generate quotes or estimates for customers
API
Application programming interface that allows for integration with other systems/databases
Document Storage
Store and organize documents in a centralized system
Customizable Fields
Customize data fields to support various needs and use cases
Data Import/Export
Import and export data to and from software applications
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Real-Time Reporting
Active reporting of data and metrics
Order Processing
Send / receive, process, and execute orders
Customizable Reports
Alter the layout and content of reports
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Barcoding/RFID
Identify and track items using barcode tags or RFID (radio-frequency identification) tags
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Inventory Optimization
Maintain and control the stock level of inventory
Real-Time Data
Receive data and information in real time
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Bills of Material
Material list of manufacturing parts and associated costs
Real-Time Analytics
Analyze and gain insights into data in real-time
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Technology Glossary Features
View definitions of the features and discover new technology terms.
Supplier management plays a valuable role in the procurement process by overseeing supply chain relationships. Learn more about its benefits.
Inventory pricing helps businesses estimate the value of their products or services. Learn more about inventory costs and inventory pricing methods.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.
An audit trail is a chronological record of who did what, when, and where in a system or process. Learn its types, components, benefits, and best practices
Case management refers to the processing of data and procedures for resolving cases. Learn more about case management, its benefits, and its applications.
Inventory reporting plays a valuable role in the inventory control process. Learn more about inventory reporting, how it can benefit inventory management, and how to write reports to support a business structure.
A product catalog is online or offline marketing material for all the products an enterprise has or wants to sell to customers designed to display relevant product details that help buyers make informed purchase decisions.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
A purchase order is an official document given to a seller by a buyer, pledging to pay for the sale of particular products or services that will be delivered in the future. Learn more about what a purchase order is, the types, the formats they come in, and their benefits.



