Field Nation Reviews & Product Details

Field Nation is a valuable platform that offers broad access to field-based technicians who provide services to various clients within their regions. The program streamlines the process of filtering these technicians, ensuring that we work with the most skilled and experienced professionals. Dispatching technicians through Field Nation is both straightforward and efficient, allowing many jobs to be completed within the designated timeframe. Additionally, Field Nation is helpful in supporting tax compliance and computation, which helps to reduce administrative burdens. The app also proves useful by delivering comprehensive reports that cover job status, performance metrics, and resource usage. Field Nation features models that accommodate both small and large-scale projects, making operations easier for customers. Furthermore, the program implements a thorough risk mitigation strategy by filtering out inexperienced staff or technicians. Review collected by and hosted on G2.com.

Field Nation faces the problem of quality skills of the technicians, where the listing done by them may be fake or misleading

Tye mobile app for Field Nation is unstable and buggy, and it demands a consistent network connection Review collected by and hosted on G2.com.

Field Nation is highly effective in supporting field services, particularly when it comes to IT technicians who possess the expertise to manage complex tasks on site. The app provides access to a wide network of professional technicians who are able to work remotely from any location. Field Nation also ensures that technicians or employees can respond promptly whenever their services are required. The platform features a thorough vetting system, which helps us build a team of exceptionally skilled and productive staff members. Additionally, Field Nation excels in managing tax matters and ensures proper compliance, including accurate sales tax calculations to meet regulatory requirements. The program offers strong operational capabilities, relieving administrators of numerous tasks such as payroll processing. The support we receive from Field Nation is available around the clock, and any issues that arise are resolved permanently. Review collected by and hosted on G2.com.

Field Nation has a mobile app option, but users complains about it being buggy and easily crushing

The cost structure for Field Nation is significantly high and this bloats the expenses of a company Review collected by and hosted on G2.com.

I find Field Nation to be a great platform for hiring and managing technicians efficiently for troubleshooting tasks across various locations, such as Walmart stores. I love that it allows us to handle multiple work orders simultaneously, which is crucial for our operations. The ability to set negotiation rates for technicians based on the specific job requirements is incredibly valuable, offering flexibility and potential cost savings. I also appreciate the platform’s wide reach, making it easy to find technicians suited to our specific needs, and the flexibility to set timing for projects, enhancing our scheduling capabilities. Overall, I am pleased with how easy and manageable the interface is; even those with basic technological skills can understand and navigate the options and settings effortlessly. In terms of setup, it was quite straightforward, with account creation and the user interface being simple enough for anyone to grasp quickly. These features collectively ensure our processes run smoothly and efficiently, making Field Nation an indispensable tool in our operations. Review collected by and hosted on G2.com.

Sometimes Field Nation work orders are approved accidentally, and there is no straightforward way to correct these approvals with relevant correction information and charges. This creates an issue that ideally should be addressed with a corrective option. Additionally, there is a lack of notifications for work orders that are overdue by 2 to 3 days, which can cause SLAs to be missed and negatively impact the process of approving work orders and releasing payments. Review collected by and hosted on G2.com.

With over 20 years in the managed services industry, I've used numerous labor platforms to deliver break-fix and project work for companies of all sizes, from small businesses to large enterprises. The Field Nation Marketplace stands out as the easiest platform to use, the fastest in finding qualified technicians, and the best for achieving strong customer outcomes.

Several features make Field Nation essential for managing our workload. The updated Match 2.0 uses smart technology to quickly connect us with skilled professionals, making it simpler than ever to assign qualified technicians to our projects. The platform’s Push/Pull integration with Smartsheets streamlines our data management, while Talent Pools allow us to group proven technicians for future needs. Additionally, the ability to define TASKs within work orders provides a clear roadmap for technicians, ensuring that every job meets our standards and delivers the data we need for thorough customer reporting.

Field Nation is an invaluable tool for delivering reliable, high-quality service. Its powerful features help us achieve consistency and efficiency, ultimately driving better results for our customers. Review collected by and hosted on G2.com.

Field Nation has great tools; however, they are missing one that would help grow their break-fix work with enterprise-level customers. The ability to manage inventory/warehouse parts and trunk stock for technicians. Review collected by and hosted on G2.com.

I have been using Field Nation for about ten years, primarily for services in my local area and most of Canada, and I am genuinely amazed by their professional service. One of the standout aspects of Field Nation is their quick response to disputes and issues, especially concerning amounts, taxes, and parking, which they handle efficiently and resolve promptly. This kind of reliability and support in a busy environment is invaluable. I find the user interface and their mobile-friendly app particularly useful and easy to navigate, which greatly enhances my overall experience. Setting up the service was straightforward and not at all difficult, which I appreciate as it saves me time and makes using the platform much more accessible. Additionally, Field Nation has a vast client base, enabling me to find more clients compared to other vendors, which is a significant benefit. Their promptness and ability to resolve issues in a timely manner greatly enhance my workflow, making Field Nation an integral tool in my operations. Review collected by and hosted on G2.com.

I dislike the way Field Nation handles check-in and check-out times, especially when there's no internet signal on site. This leads to delays being marked against technicians, even when the client is fine with a later check-in. This process needs revision so that technicians are not unfairly penalized due to connectivity issues. Review collected by and hosted on G2.com.

FieldNation Review

We use FieldNation on a daily basis, and it has quickly become an essential part of our workflow. As someone still relatively new to the platform, I’ve found it incredibly easy to use—even as a beginner. One of the things I value most is how seamlessly it integrates with our Autotask services, allowing us to manage everything in one centralized, streamlined system.

The platform gives us the flexibility to implement anything we need to support our internal processes, which has made day-to-day operations much smoother. Whether we’re posting jobs or locating techs across the globe, FieldNation allows us to move quickly and confidently.

Overall, it’s a reliable, user-friendly tool that adapts well to our needs—and I highly recommend it to teams looking to simplify and scale their field service management. Review collected by and hosted on G2.com.

At this time, I can't say there's anything I truly dislike about FieldNation. However, if I could suggest one improvement, it would be allowing super admins to add employees directly—without needing to go through a middleman or customer support—especially when urgent issues arise with logins or third-party integrations like Autotask. When emergency tickets come in, every minute counts, and waiting on support slows things down. Review collected by and hosted on G2.com.

Field Nation helps our business find technicians all over the US and Canada to perform repairs on our products. Without this availability, we would not be able to provide such a wide location range to our customers. The platform is used by our company every day and is very user friendly. Customer support is outstanding. Most reported issues are resolved within a day or two. Review collected by and hosted on G2.com.

It is not always easy finding a tech in some rural areas of the US. Some technicians are less experienced and occasionally you have to take a chance that the tech you hire will be professional, knowledgeable and willing to learn how to repair our products from video tutorials provided. Not all providers on Field Nation have these traits and most just need experience, which we are willing to provide. Review collected by and hosted on G2.com.

I like the vast network of available technicians. The system is relatively easy to use, and the templates are easy to understand and create. It works well with our local internal system. Easy to Review collected by and hosted on G2.com.

I don't like the update that changed the providers tab. It's harder to navigate/understand. Very hard to find and write internal notes on Providers. I wish we could message Providers without them requesting an assignment. It would make it easier to start a network of reliable technicians for future use. Review collected by and hosted on G2.com.

Field Nations has saved me a tremendous amount of time vetting a new contractor in a new city. It's important to me that when a provider is on a job site, they are representing my company. Review collected by and hosted on G2.com.

As a reseller, I'm used to no sales tax when I purchase, and my customers end up paying sales tax 3 times for the same materials. Review collected by and hosted on G2.com.

While you can work with it by yourself and barely need any contact with their customer service, they will still be available whenever needed.

I had not had the need to use it or integrate it with other apps, so I couldn't tell you, but my experience with paying them (and getting my money back if needed) has been more than easy.

I can use it on a project or daily basis if needed; it has the option to mark if the request is a "revisit" which can give some context to the technicians as well.

In general, I trust it implicitly with my projects and clients when I work remotely. Review collected by and hosted on G2.com.

It has several options that may seem overwhelming at first, but once you read through them, you understand what they are and whether you'll benefit from them or not! Review collected by and hosted on G2.com.