# Field Nation Reviews **Vendor:** Field Nation **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 398 ## About Field Nation Field Nation is the #1 labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation. Our platform enables service delivery teams to identify and work with independent professionals who care about the outcome as much as they do. With Field Nation, companies can build and deploy their trusted on-demand workforce, and technicians can choose work that aligns with their interests, skill set, and schedule. Build a better way to work. Build it with Field Nation. THE CHALLENGE: Demand for skilled technicians is at an all-time high. There’s work to be done, but not enough workers. Companies are increasingly tired of sacrificing control and putting their customer relationships at risk because of outdated talent strategies. Yet, people with the skills and passion for IT field service are available, still committed to their profession, but not where you’d expect to find them. They want a new way of working— flexibility, autonomy, and freedom. Field Nation helps field service leaders: IMPROVE OUTCOMES \>\> Connect directly with the technicians representing your brand, and make sure their work is completed to your specifications before you click ‘Approve’. + 40% reduction in site revisits vs. third parties + 98% success rate on work completed via Field Nation RESPOND QUICKLY \>\> The breadth and depth of skilled technicians on the Field Nation marketplace enable you to say “yes” to your customers, knowing you can quickly scale up to meet demand. + Source techs and dispatch work up to 80% faster than third parties + 12-minute average time to first request in major cities + WOs completed in 29K+ zip codes across the U.S. + 1M WOs completed annually at 425K sites + Skilled techs with experience across 20+ service types REDUCE COSTS \>\> Eliminate the third-party margin stack and additional fees while maintaining control over your pay rates. + Visibility into current market rates by type of work and geography + Realize up to 20% labor cost savings vs third parties and up to 30% labor cost savings vs W2s ## Field Nation Pros & Cons **What users like:** - Users commend the **ease of use** of Field Nation, with a straightforward interface and simple setup for everyone. (33 reviews) - Users value the **quick and responsive customer support** of Field Nation, ensuring swift issue resolution and efficiency. (14 reviews) - Users highlight the **efficiency** of Field Nation, enabling quick access to skilled technicians and streamlined operations. (12 reviews) - Users appreciate the **user-friendly interface** of Field Nation, making navigation and setup quick and accessible. (12 reviews) - Users find Field Nation **very helpful** , appreciating its ease of use, excellent customer support, and efficient technician dispatching. (7 reviews) - Users value the **user-friendly interface** of Field Nation, enhancing efficiency in managing technicians and projects effectively. (7 reviews) - Simple (7 reviews) - Easy Access (6 reviews) - Easy Setup (6 reviews) - Setup Ease (6 reviews) **What users dislike:** - Users note that **improvement is needed** in buyer features and technician screening for better support and performance. (14 reviews) - Users find the **high fees** of Field Nation to be excessive, impacting overall project costs for companies. (6 reviews) - Users experience **technical issues** with Field Nation, including slow website performance and frustrating check-in processes. (6 reviews) - Users find the **lack of a reliable mobile app** for Field Nation frustrating, impacting their overall experience. (5 reviews) - Users report **poor support** from Field Nation, struggling with a buggy mobile app and high costs for minimal assistance. (5 reviews) - Users experience **delays** in communication and project timelines, affecting timely approvals and overall productivity. (4 reviews) - Users find the **difficult navigation** in Field Nation can complicate the experience, especially for new users. (4 reviews) - Users feel the **fees are high** , particularly for small projects, which can lead to unexpected expenses. (4 reviews) - Users experience a **steep learning curve** with complex features and initial difficulties in navigation and support response. (4 reviews) - Connectivity Issues (3 reviews) ## Field Nation Reviews ### 1. Expands Our Reach with Reliable, Nationwide Talent **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond R. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Field Nation?** Field Nation provides quick access to a plethora of trained professionals that allows companies like ours to expand our footprint to nationwide status in support of our customers. Customers like the option of having a single source vendor to reach out to in a time of need. **What do you dislike about Field Nation?** I really do not have any complaints about Field Nation. I have only had one issue where I had to go to support since the provider we selected replaced himself with an alternate who had a much lower rating but I called support and we resolved it quickly. **What problems is Field Nation solving and how is that benefiting you?** We have customers who have planned and unplanned events that require talent in areas where they do not have a physical presence. The planned events are easy as we have the time to source, vet and engage a Field Nation professional with time to plan, communicate and execute. The unplanned events are where it gets interesting and having access to the expansive network of technicians allows us to become the hero. For example, this past Sunday I received a call from one of my customers that they needed remote hands support for a Fortinet upgrade that had not been successful and in one hour I had engaged a Field Nation technician who arrived on site Monday morning at 9AM CST and by 10AM, the issue was resolved and my customer and theirs were completely satisfied. Field Nation allows us to resolves these issues without having to fly anyone to the customer site which minimizes the cost of doing business quickly, efficiently and effectively. ### 2. Reliable Resource for Fast Technician Dispatch **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. **Reviewed Date:** January 20, 2026 **What do you like best about Field Nation?** I appreciate the amount of technicians available on Field Nation, which allows us to quickly find qualified and capable technicians across a wide area, including the entire US. The almost immediate response to our company when there are any issues is also very valuable. The support desk agents are quick to reply and communicate, helping us solve issues swiftly. Additionally, having multiple immediate ways to get in touch with a technician if something starts to go south makes the process efficient. **What do you dislike about Field Nation?** Maybe some UI changes on the website, but personally I haven't had any issues worth noting. **What problems is Field Nation solving and how is that benefiting you?** Field Nation helps us find technicians quickly across a wide area, ensuring issues are addressed promptly, which keeps customers happy. The platform's extensive technician network and quick response from the support desk make it a valuable tool. ### 3. Effortless Technician Dispatch with Field Nation **Rating:** 5.0/5.0 stars **Reviewed by:** Will C. | Freelance Translator **Reviewed Date:** December 12, 2025 **What do you like best about Field Nation?** I like the fact that there are a lot of features that allow me to find the best resource and availability for each technician and site. One of the features I enjoy is the market smart insights, where I can see the entire map and locate technicians by filtering their skills and certifications. It makes the search process very straightforward and efficient. Additionally, I find that the initial setup was pretty easy because the software has a tour for new users that clearly explains everything, making it user-friendly. **What do you dislike about Field Nation?** There are certain things that can be improved, like the way that Field Nation screens their technicians. Some technicians don't perform well, so it's important to check reviews on each individual person from their previous jobs to verify if they can actually perform on a job site. **What problems is Field Nation solving and how is that benefiting you?** I use Field Nation to dispatch technicians easily, saving time compared to manual calls. The search tools with market smart insights help me locate technicians by skills at the right sites, ensuring I find the best resource and availability. ### 4. Effortless Work Order Management with Field Nation **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad j. | Field dispatch coordinator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Field Nation?** I find Field Nation to be a great platform for hiring and managing technicians efficiently for troubleshooting tasks across various locations, such as Walmart stores. I love that it allows us to handle multiple work orders simultaneously, which is crucial for our operations. The ability to set negotiation rates for technicians based on the specific job requirements is incredibly valuable, offering flexibility and potential cost savings. I also appreciate the platform’s wide reach, making it easy to find technicians suited to our specific needs, and the flexibility to set timing for projects, enhancing our scheduling capabilities. Overall, I am pleased with how easy and manageable the interface is; even those with basic technological skills can understand and navigate the options and settings effortlessly. In terms of setup, it was quite straightforward, with account creation and the user interface being simple enough for anyone to grasp quickly. These features collectively ensure our processes run smoothly and efficiently, making Field Nation an indispensable tool in our operations. **What do you dislike about Field Nation?** Sometimes Field Nation work orders are approved accidentally, and there is no straightforward way to correct these approvals with relevant correction information and charges. This creates an issue that ideally should be addressed with a corrective option. Additionally, there is a lack of notifications for work orders that are overdue by 2 to 3 days, which can cause SLAs to be missed and negatively impact the process of approving work orders and releasing payments. **What problems is Field Nation solving and how is that benefiting you?** I use Field Nation to efficiently hire and manage technicians for troubleshooting tasks, negotiate rates, and handle multiple work orders simultaneously, all with an easy-to-use interface. ### 5. Empowering Managed Services with Field Nation’s Innovative Match 2.0 and Task Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Field Nation?** With over 20 years in the managed services industry, I've used numerous labor platforms to deliver break-fix and project work for companies of all sizes, from small businesses to large enterprises. The Field Nation Marketplace stands out as the easiest platform to use, the fastest in finding qualified technicians, and the best for achieving strong customer outcomes. Several features make Field Nation essential for managing our workload. The updated Match 2.0 uses smart technology to quickly connect us with skilled professionals, making it simpler than ever to assign qualified technicians to our projects. The platform’s Push/Pull integration with Smartsheets streamlines our data management, while Talent Pools allow us to group proven technicians for future needs. Additionally, the ability to define TASKs within work orders provides a clear roadmap for technicians, ensuring that every job meets our standards and delivers the data we need for thorough customer reporting. Field Nation is an invaluable tool for delivering reliable, high-quality service. Its powerful features help us achieve consistency and efficiency, ultimately driving better results for our customers. **What do you dislike about Field Nation?** Field Nation has great tools; however, they are missing one that would help grow their break-fix work with enterprise-level customers. The ability to manage inventory/warehouse parts and trunk stock for technicians. **What problems is Field Nation solving and how is that benefiting you?** Finding Qualified Technicians Quickly, Streamlined Task Management, Efficient Data Management, Building Reliable Talent Pools ### 6. Reliable Solution with Fast Response and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Shumail F. **Reviewed Date:** October 23, 2025 **What do you like best about Field Nation?** I have been using Field Nation for about ten years, primarily for services in my local area and most of Canada, and I am genuinely amazed by their professional service. One of the standout aspects of Field Nation is their quick response to disputes and issues, especially concerning amounts, taxes, and parking, which they handle efficiently and resolve promptly. This kind of reliability and support in a busy environment is invaluable. I find the user interface and their mobile-friendly app particularly useful and easy to navigate, which greatly enhances my overall experience. Setting up the service was straightforward and not at all difficult, which I appreciate as it saves me time and makes using the platform much more accessible. Additionally, Field Nation has a vast client base, enabling me to find more clients compared to other vendors, which is a significant benefit. Their promptness and ability to resolve issues in a timely manner greatly enhance my workflow, making Field Nation an integral tool in my operations. **What do you dislike about Field Nation?** I dislike the way Field Nation handles check-in and check-out times, especially when there's no internet signal on site. This leads to delays being marked against technicians, even when the client is fine with a later check-in. This process needs revision so that technicians are not unfairly penalized due to connectivity issues. **What problems is Field Nation solving and how is that benefiting you?** Field Nation resolves disputes effectively, ensuring quick responses and timely resolutions, which saves me time. The mobile-friendly app enhances accessibility and usability, and I find a larger client base compared to other vendors. ### 7. Easy to Use and Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Christy O. | Executive Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Field Nation?** FieldNation Review We use FieldNation on a daily basis, and it has quickly become an essential part of our workflow. As someone still relatively new to the platform, I’ve found it incredibly easy to use—even as a beginner. One of the things I value most is how seamlessly it integrates with our Autotask services, allowing us to manage everything in one centralized, streamlined system. The platform gives us the flexibility to implement anything we need to support our internal processes, which has made day-to-day operations much smoother. Whether we’re posting jobs or locating techs across the globe, FieldNation allows us to move quickly and confidently. Overall, it’s a reliable, user-friendly tool that adapts well to our needs—and I highly recommend it to teams looking to simplify and scale their field service management. **What do you dislike about Field Nation?** At this time, I can't say there's anything I truly dislike about FieldNation. However, if I could suggest one improvement, it would be allowing super admins to add employees directly—without needing to go through a middleman or customer support—especially when urgent issues arise with logins or third-party integrations like Autotask. When emergency tickets come in, every minute counts, and waiting on support slows things down. **What problems is Field Nation solving and how is that benefiting you?** Field Nation helps us solve the challenge of finding qualified, on-demand technicians in virtually any location—fast. This is especially important when we're managing multiple projects or responding to emergency service requests across different regions. The platform streamlines our workflow by integrating with Autotask, which means we can manage tickets, dispatch work, and handle updates all in one place. It’s saved us time, reduced the stress of last-minute scheduling, and allowed us to scale our services more efficiently without sacrificing quality. ### 8. Field Nation Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jen L. | Technical Support Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Field Nation?** Field Nation helps our business find technicians all over the US and Canada to perform repairs on our products. Without this availability, we would not be able to provide such a wide location range to our customers. The platform is used by our company every day and is very user friendly. Customer support is outstanding. Most reported issues are resolved within a day or two. **What do you dislike about Field Nation?** It is not always easy finding a tech in some rural areas of the US. Some technicians are less experienced and occasionally you have to take a chance that the tech you hire will be professional, knowledgeable and willing to learn how to repair our products from video tutorials provided. Not all providers on Field Nation have these traits and most just need experience, which we are willing to provide. **What problems is Field Nation solving and how is that benefiting you?** Field Nation helps us find technical providers all over the US and Canada. ### 9. Expedited Service and Trusted Partners Keep Us Focused on Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Field Nation?** The expedited service and trusted partners give my team the ability to stay focused on our customers, without needing to travel out into the field. **What do you dislike about Field Nation?** At times, processing invoices can be confusing, especially when we pay multiple invoices at once. **What problems is Field Nation solving and how is that benefiting you?** We use multiple staff augmentation resources, which helps us keep our G&A expenses lower while still providing reliable field support in our outlier locations. ### 10. Easy to Use with High-Quality Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | Senior Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Field Nation?** The ease of use and the quality of resources **What do you dislike about Field Nation?** The platform could be improved from both an aesthetic UI and overall functionality perspective. **What problems is Field Nation solving and how is that benefiting you?** Remote resources and flex resources. ## Field Nation Discussions - [How do you input your insurance information down with ease?](https://www.g2.com/discussions/how-do-you-input-your-insurance-information-down-with-ease) - 2 comments, 1 upvote - [Does Field Nation have technicians everywhere I need work done?](https://www.g2.com/discussions/technicians-where-you-need-them) - 1 comment, 1 upvote - [What kind of support does Field Nation offer?](https://www.g2.com/discussions/field-nation-support) - 1 comment, 1 upvote - [How do I know the technicians on Field Nation are reliable?](https://www.g2.com/discussions/quality-and-reliability-of-technicians-on-field-nation) - 1 comment, 1 upvote - [Is Field Nation risky?](https://www.g2.com/discussions/field-nation-risk-management) - 1 comment, 1 upvote - [View Field Nation pricing details and edition comparison](https://www.g2.com/products/field-nation/reviews/field-nation-review-4361253?section=pricing&secure%5Bexpires_at%5D=2026-05-30+17%3A21%3A07+-0500&secure%5Bsession_id%5D=be502507-3277-4c47-a4c7-84fb7c0ed463&secure%5Btoken%5D=05d0f4dc0de5360169e0342c92880740e6cc92964f0a57bd0d81bbd532c88f7d&format=llm_user) ## Field Nation Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## Field Nation Features **Platform Basics** - Payment - Project Management - Dashboard **Generative AI** - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **Platform Performance** - Interoperability - Performance - Monitoring **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications **Platform Content** - Contracts - Request Tool - Selection Management - Invoicing Tool - Proposal Tool **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Platform Additional Functionality** - Reporting - Mobility - Portal **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Field Nation Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (420 reviews) - [Worksuite](https://www.g2.com/products/worksuite/reviews) - 4.4/5.0 (112 reviews)