This platform has helped us in 3 key areas:
- Scheduling/Route Planning
- Customer/Employee Communication
At the outset, ServiceTrade is visually appealing and straightforward to navigate. The legwork required in the initial setup is no different from any other platform I have tested - the customer setup, location setup, service setup and job setup are intuitive and ultimately save us time (and money!).
The map-based scheduling feature allows us to visualize routes and location proximity - which can be crucial when optimizing tech routes.
Our customer and employee communication processes have been vastly improved and are now more efficient. No lost paper 'notes' or phrases like 'I meant to tell you...', 'I forgot to mention that...' - the mobile app with work order features is invaluable in effective job management. With customer communication, ServiceTrade allows us to instantly send a job report with onsite issues, photographs and time spent on property. It also allows us to recall past service issues should the customer need to address them.
I would recommend ServiceTrade to any field service business with repeat customers and maintenance agreements.
Make the effort to upload and set up all customers, locations, jobs and services - the true benefit of any field service management platform is only realized when all company information is available.