ServiceTrade Reviews & Product Details

Its platform is quite simple and easy to use, the fact that it is very useful to maximize the way in which attention is channeled to my clients is something of great help to improve the services and internal processes of my company in terms of Customer service is concerned, the fact that it allows me to schedule work meetings in a simple and practical way is of great help to maintain a better order about the control of my daily activities concerning meetings with my clients to talk about the development of projects in a very simple way. Review collected by and hosted on G2.com.

My biggest complaint is the fact that in the event that I cannot attend a meeting and must be rescheduled, it is practically impossible to do this without completely changing the entire work schedule. Review collected by and hosted on G2.com.

Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor. Review collected by and hosted on G2.com.

There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort. Review collected by and hosted on G2.com.

Service Trade is a great platform for organizing and upgrading and branding your service-based company. Review collected by and hosted on G2.com.

As a side effect of the robust nature of the software, there is a learning curve involved in mastering the software. Fortunately, training is offered. Review collected by and hosted on G2.com.

The service and software are perfect for our company and it keeps everyone on schedule.  I like that the techs can look ahead for the week and see where they are working and what jobs they are doing.  Also, I can keep up with where they are located and how they are doing time wise.   If I need to add another job while the tech is in the field, I can.  I can update my customers by calling a customer to  inform them that the tech will be early or late to the appointment because I can see where they are located and how long they have been on the job.  I don't know how we survived without Service Trade!!  They saved us!! Thank you!! Review collected by and hosted on G2.com.

I only have one complaint about the software and that is when I need to reschedule a job from one week to the other, I can't do it without going in the job and making the change. I would love to be able to move the jobs in the scheduling area where you just click and drag the job to the next day! I've asked Service Trade about this idea...I'm sure they will have it at some point! Review collected by and hosted on G2.com.

It genuinely is stunning that an organization will stand up and be there for you when you need help. The ServiceTrade staff are so tolerant and solid each time anybody inside our organization needs assistance. I genuinely don't imagine that is the best piece of ServiceTrade's client administration, I state it is the manner in which they tune in to the requirements of their client and advance with their customer's needs. They really tune in and give us the additional devices to improve our business much more. Much obliged to you ST! Review collected by and hosted on G2.com.

The way that there is no "autosave" highlight. On the off chance that we are a site with cutoff administration when we go starting with one page then onto the next and it loses association our specialists must retype the whole report. Review collected by and hosted on G2.com.

It has helped me be more confident while also getting to help consumers with their needs. I like being in an environment of co workers who are encouraging and want to see you succeed. Review collected by and hosted on G2.com.

It’s hard sometimes getting the consumers that are angry and upset at you. Sometimes you can’t give them what they want. Review collected by and hosted on G2.com.

Its great for every day use and for implementing of new features are great Review collected by and hosted on G2.com.

Sometimes the invoicing is hard to deal with hence would recommend improving that area Review collected by and hosted on G2.com.

I was able to get help with my mobile apps in a timely manner Review collected by and hosted on G2.com.

Nothing, everything was great I had no problems I hope everyone’s experience is the same Review collected by and hosted on G2.com.

I really enjoy the kindness of the customer service that ServiceTrade is providing. It really helps me to solve few personal problem. Review collected by and hosted on G2.com.

There are lags and glitches once a while. and rescheduling is kind of difficult Review collected by and hosted on G2.com.

I like how quickly we can send completed jobs to customers, as well as update work order notes. Review collected by and hosted on G2.com.

I dislike that there are constant glitches and bugs. They also advertised features that silk don’t work after over a year of implementation. Review collected by and hosted on G2.com.

My favorite thing about servicetrade is how easy it is for me to use. Review collected by and hosted on G2.com.

Sometimes I get a lot of pop ups, that’s what I dislike the most Review collected by and hosted on G2.com.

Our company has crews spread out all over the country. ServiceTrade helps us stay organized and communicate with our employees. The customer service is great and very responsive! Review collected by and hosted on G2.com.

Sometimes we run into things that were previously available in ServiceTrade, but now we can't do anymore. There are workarounds but sometimes they involve additional programs or extra time on our part. Review collected by and hosted on G2.com.

Its extremely patient friendly!! My patients can communicate with our practice and have full access! Review collected by and hosted on G2.com.

There are some navigation tools that could use some short cuts. Review collected by and hosted on G2.com.

I love the fact that I can have my customers see online reviews & real time information Review collected by and hosted on G2.com.

Nothing so far; everything has been awesome Review collected by and hosted on G2.com.

It truly is amazing that a company will stand up and be there for you when you need assistance. The ServiceTrade staff are so patient and reliable every time anyone within our company needs help. I honestly don't think that is the best part of ServiceTrade's customer service, I say it is the way they listen to the needs of their customer and evolve with their client's needs. They actually listen and provide us with the added tools to improve our business even more. Thank you ST! Review collected by and hosted on G2.com.

The fact that there is no "autosave" feature. If we are a site with limit service when we go from one page to the next and it loses connection our technicians must retype the entire report. Review collected by and hosted on G2.com.

Great costumer services great products everything is perfect Review collected by and hosted on G2.com.

Nothing everything good thank you for the good experience Review collected by and hosted on G2.com.

With ServiceTrade our operation is completely paperless and cloud based now. This allows for real-time updates from the field which has greatly improved our customer service. The software is intuitive and helps everyone stay organized. The ability to save pictures and paperwork and then share that with customers in professional looking HTML emails which are preformatted is fantastic. Software will allow integration with QuickBooks, Intacct, and other accounting systems so that invoices don't have to be entered twice. Review collected by and hosted on G2.com.

Some pages don't always load instantaneously which can slow the work down compared to a local server based solution. The ability to sort and filter lists of data like customers, locations, and jobs could be better designed. Review collected by and hosted on G2.com.

I have had many fiddly requests and the support team has been accommodating and friendly. I like the way it allows us to schedule jobs and see who is where. I love the ability for the technicians to add notes, before and after photos, etc. I like that it allows them to clock in and out on site and shows location. It's very useful to have the calendar view and the ability to pair the software with other technologies (wufoo forms, websites, etc.) through zapier.

Pretty good communication between servicetrade and quickbooks online simplifies things for us as well. Review collected by and hosted on G2.com.

I'd like further customizations and ability to pair with Weebly instead of WordPress (further customizations are on their way). Support folks are good about getting back to us and being honest about what customizations they can and cannot deliver. Review collected by and hosted on G2.com.

I like that this software is very easy to use. I was able to teach myself a lot of things just by exploring the website. Review collected by and hosted on G2.com.

I don't like when the website is down for maintenance. We are a 24 hour company so it can be stressful not having access. Review collected by and hosted on G2.com.

The service is good and very efficient for myself and my coworkers. Review collected by and hosted on G2.com.

I do not have access to all parts of the platform due to my position. Review collected by and hosted on G2.com.

It's great to have a fast and easy way for everyone to collaborate and serve customers all at once with service trade! Review collected by and hosted on G2.com.

Not very happy with the fact Adobe PDF suite isn't compatible with service trade. Only xodo pdf editor is compatible, and even that won't upload files to service trade anymore. Review collected by and hosted on G2.com.

Speed of communication. When trying to get position filled they rocked. Review collected by and hosted on G2.com.

Never had a problem with this program. 👍 Review collected by and hosted on G2.com.

Intuitive solution that handles almost all situations in an easy to understand and operate format. Review collected by and hosted on G2.com.

I wish it had more integrations however, this comment is quickly becoming obsolete since they listen and take action for their customers. Review collected by and hosted on G2.com.

Can scale for growth, transforms the service industry Review collected by and hosted on G2.com.

Some of the network issues can slow the process since it uses data (internet connection) to process anything. Review collected by and hosted on G2.com.

The ease of use and cool features that ServiceTrade give you. The quoting features/tracking has really helped us stay on top of our quotes Review collected by and hosted on G2.com.

The lack of features without wifi. Technicians aren't able to do some basic stuff on their tablets/phone when their internet connection is poor. Trouble clocking into jobs sometimes. Review collected by and hosted on G2.com.