ServiceTrade Reviews & Product Details

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

Seller

ServiceTrade

Discussions

ServiceTrade Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shelley Bainter (Marketing Manager at ServiceTrade)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

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Top-Rated Alternatives

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User Insights

Average based on 59 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

ServiceTrade Integrations

(13)

Integration information sourced from real user reviews.

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ServiceTrade Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ServiceTrade, and what problem is it built to solve?

ServiceTrade is a management platform designed for commercial service contractors. It addresses the work of coordinating scheduling, dispatch, and customer management, with mobile and online experiences for field technicians and customers.

What languages does ServiceTrade support?

ServiceTrade supports 1 language: English.

What company sizes and industries is ServiceTrade the best fit for?

ServiceTrade appears most relevant to small and mid-sized teams, with positive users also concentrated in facilities services and construction. The strongest represented segments are:

Company size — Small Business: teams with 50 or fewer employees.
Company size — Mid-Market: teams with 51–1,000 employees.
Industry — Facilities Services: a prominent area of use.
Industry — Construction: another prominent area of use.

How long does it take to implement ServiceTrade across a team?

Implementation experiences range from a few days to several months, with 1–3 months the most commonly reported time to go live. Other reported timelines include under a month and 3–6 months.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month, including under 1 day	Also reported
3–6 months	Less common

What customer support options does ServiceTrade provide, and how do users find the overall support experience?

Support is available through self-service and direct channels, including the knowledge base, chat, and phone support. The support experience is often described as responsive, helpful, and receptive to customer needs, though some users would like clearer answers or stronger guidance during setup.

What features or capabilities could make ServiceTrade even more useful?

ServiceTrade could be more useful with stronger reporting and more flexibility for teams whose workflows need tailoring. Recurring improvement requests include:

Reporting: add more management and financial reporting, including clearer views of revenue and margins.
Forms and workflows: make service forms more flexible, including support for multiple reports and editing submitted reports.
Scheduling: make rescheduling and schedule adjustments more straightforward.
Integrations and reliability: improve integration workflows and reduce bugs, syncing issues, and interruptions to field work.

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Jessica L.

Chief Project Officer

Small-Business (50 or fewer emp.)

4/7/2026

"Streamlined Operations with Easy-to-Use Interface"

5/5

What do you like best about ServiceTrade?

I like the ease of correcting errors and updating billing and appointment setting with ServiceTrade. It's extremely valuable to us because our guys in the field find it very easy to use and can understand quickly how to process. This ease doesn't interfere with their talent and tasks at hand, making it a crucial tool in our operations. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

The reporting aspect when it comes to AR isn't great. They should have an accounting dashboard. Review collected by and hosted on G2.com.

yurii l.

operation manager

Small-Business (50 or fewer emp.)

4/13/2026

"ServiceTrade Makes Field Job Management Easy"

4/5

What do you like best about ServiceTrade?

ServiceTrade makes managing jobs and paperwork way easier in the field. Great when it works, just needs better reliability. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

the bugs and syncing issues can be frustrating at times Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

6/8/2026

"Helpful Real-Time Dispatch Board for Quotes and Invoices"

5/5

What do you like best about ServiceTrade?

Dispatch board is helpful with real time updates. You can review quotes and invoices. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

Loading of the dispatch board takes a while if you are using the older version. Review collected by and hosted on G2.com.

Rachel C.

Application Support Specialist

Mid-Market (51-1000 emp.)

4/30/2024

"Application Support Specialist"

4/5

What do you like best about ServiceTrade?

I love the ability to use the application in a way that best suits your company. Service Trade is a company that wears many hats, anywhere from mechanical to the fire and security industry and more. Each company uses service trade in a way that benefits their needs and clientele. It's adaptability and the companies want to always improve makes it a great application for for our company. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

The downsides of service trade we've ran into is changes we were not made aware of or the integration of device magic into service trade. That seems to be where our company struggles the most is with forms. The rest is user error and not really Service Trades fault. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

Originally submitted 4/30/2024

"Real-time history details"

5/5

What do you like best about ServiceTrade?

The history/info on a specific asset at a location can be easily documented for all technicians to see and utilize while on site. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

One big downside to ServiceTrade is the integration of building reports to ServiceTrade. The useless data that comes with it and each deficient device being a separate deficiency. Review collected by and hosted on G2.com.

Charlie M.

Small-Business (50 or fewer emp.)

4/29/2024

"Operational Efficiency"

5/5

What do you like best about ServiceTrade?

The system is real-time which allows tracking progress of jobs. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

Service Links do not populate appointments in local time zones Review collected by and hosted on G2.com.

Andi W.

Service Coordinator

Construction

Small-Business (50 or fewer emp.)

1/25/2024

"Very easy to use and navigate."

5/5

What do you like best about ServiceTrade?

Its very simple to use and the tech support is fast at responding to any questions I have had. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

There isn't much I dislike about it. It's very effective for what my company uses it for. The cost could come down a bit but other than that it's great. Review collected by and hosted on G2.com.

Nicole Y.

Controller

Mid-Market (51-1000 emp.)

11/29/2022

"ServiceTrade"

5/5

What do you like best about ServiceTrade?

ServiceTrade has been excellent for our company and growing our service departments across the country. We run the entire service lifecycle through ServiceTrade from when a job is created until an invoice is sent to the customer. We also have custom integrations with our accounting software. ServiceTrade is always open to feedback and working on adding beneficial features for customers. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

There is currently no built-in reporting for managers. It would be nice to have a spot managers of divisions could go in and see information such as revenue, margins, etc. ( I do think this is something they have discussed working on though). Review collected by and hosted on G2.com.

Joshua E.

Beverage Division Management

Mid-Market (51-1000 emp.)

12/21/2022

"ServiceTrade has been a great tool to help us expand our territory"

5/5

What do you like best about ServiceTrade?

Service Trade has provided our company with a powerful set of tools. The way that we can keep histories in the hands of the technicians and bill on-site really help us to streamline and be a better service company. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

Sometimes Service Trade can be buggy as they continue to improve and expand the way it works. We find that somethings that used to work may not work exactly right after an update. The good news is that they are very receptive to listing to issues and finding the errors and correcting them. Review collected by and hosted on G2.com.

What problems is ServiceTrade solving and how is that benefiting you?

ServiceTrade has made it much easier for the office to keep track of and schedule jobs. From routine services to emergency calls, it is straightforward to enter work, schedule and get a technician on site. The technicians like that they can have a history and detailed job notes when they arrive at a call. Review collected by and hosted on G2.com.

Nicole G.

Human Resources Manager

Mid-Market (51-1000 emp.)

11/14/2022

"Expansive program but…"

3.5/5

What do you like best about ServiceTrade?

ST is a program with enormous customization and utilization opportunities. The messaging to customers is very user friendly and provides a comprehensive experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceTrade?

ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customize things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly. Review collected by and hosted on G2.com.