Response from Derek Gregg of Quartzy
Hi Paula - We truly appreciate your thoughtful feedback about Quartzy and look forward to replying to some of your concerns and working to answer specific questions with you directly.
Quartzy is happy to be able to provide a free platform for labs to manage their inventory and orders. This is a tough task and we're glad to be a part of helping labs run smoothly!
Quartzy's Support Team can best be reached via email at firstname.lastname@example.org or on live chat between 9am-5pm Pacific Time. In addition to the support provided to all users through those channels, we offer free webinar sessions with a lab implementation specialist who can answer any questions you have about how to use Quartzy's features in the way that best suits your lab. If there is any functionality we don't provide, we help with ideas for workarounds or send suggestions to Quartzy's Product Development Team to consider when working on platform improvements.
Our company was founded by scientists and there are many employees who have lab experience that are actively involved in making the platform more useful. Check out some of them here: https://support.quartzy.com/hc/en-us/articles/206996608-Who-makes-the-matches-at-Quartzy-