Crunchtime Reviews & Product Details

We appreciate the customer support response time and that we feel like when something is urgent or important to us, customer support reacts in the same manner. The data continues to be reliable and trustworthy, which goes a long way for restaurant operators. Review collected by and hosted on G2.com.

It continues to be cumbersome to access each store individually and not be able to run reporting or export data globally for all stores. We have also had a continuous issue with ghost wages coming from Crunchtime and importing into our GL software. It is minimal, but we, nor customer support, can figure out where these incorrect wages are coming from. Review collected by and hosted on G2.com.

The ability to do so many things within their system. We are currently using it for recipe management, purchasing and inventorywhich requires so many department involvement. Review collected by and hosted on G2.com.

Minor things like how the columns do not auto adjust sizing, unable to export all pages of errors in inbound integrations, how you have to always start at the dashboard when logging into matched (wish it could be the last page I was on) Review collected by and hosted on G2.com.

I use it to keep the information from several stores organized, and Crunchtime makes the whole process so much easier, from entering data to viewing reports. Plus, it integrates with many accounting systems, which is incredibly flexible. Review collected by and hosted on G2.com.

With the latest updates, they worked extensively on the ecosystem and how the user navigates through the system, making it much more user-friendly and intuitive. Review collected by and hosted on G2.com.

Always felt that the ability to drill down on variances on a micro-level is Crunchtime's biggest asset. ROI is always going to be the driving factor when considering a data management partner. Identifying areas of waste and putting a system in place to rectify becomes an easy cost savings solution when using Crunchtime. Review collected by and hosted on G2.com.

The lack of consistency from Menu Screen to Menu Screen. Important to remember the high turnover rate in this industry, the more consistent the screen layout, the quicker the end-user becomes familiar and comfortable with the system. This applies to both EM and Net-Chef. Even submenu's under the same menu screen are different than one another. I know this may have improved over new releases, it is much appreciated.

A constant issue for us is drastic price changes skewing cost. I notice every week, drastic price changes due to invoice errors. While I understand they're end-user errors that need to be minimized, after invoices are corrected within the same day or next day, we still run into average cost being off constantly. Products depleted at the wrong price then require a rerun of menu mix that create extra work. Would love the ability to get an email alert on drastic cost changes to rectify inaccurate cost depletions more timely. The system can be unforgiving to user errors. Review collected by and hosted on G2.com.

The scheduling on teamworx is much easier than our old company. Review collected by and hosted on G2.com.

The Teamworx mobile app has some flaws for example the Managers not being able to see their own schedules or request time off through the mobile app. They have a limited options they can view and some people can’t even open the teamworx app it just load indefinitely and never opens. Review collected by and hosted on G2.com.

The dashboard is clear cut and easy to read Review collected by and hosted on G2.com.

I think there’s too many steps and it’s tedious did you simple actions. The reporting has way too many categories could just be simplified. Review collected by and hosted on G2.com.

Phone app and its continuous upgrades especially the sales tracking. Review collected by and hosted on G2.com.

I would like to be able to see who is on the clock from the app. There is no way to review this on the app Review collected by and hosted on G2.com.

Easy to navigate from EM, Net Chef, and Teamworx. Review collected by and hosted on G2.com.

One thing I dislike is the support center that is provided for certain tasks. The information in the support center doesn't really go into too much detail and there is a bit of confusion. Review collected by and hosted on G2.com.

I appreciate the integrations, real time reporting, and easy to use mobile apps. I also feel they are a great partner with our brand and listen to our needs, and make adjustments. Review collected by and hosted on G2.com.

I am excited to see improvements in forecasting as they often need manager intervention. Review collected by and hosted on G2.com.

Excellent for food cost and labor management Review collected by and hosted on G2.com.

Downside is a lot of things are not customizable for our specific business needs Review collected by and hosted on G2.com.