Crunchtime Reviews & Product Details

Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences. For more information, visit Crunchtime.com.

Product Website

Seller

Crunchtime

Discussions

Crunchtime Community

Languages Supported

Arabic, English, Japanese, Malay, Polish, Russian, Spanish, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Thao Littler

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

View More Pricing Information

Crunchtime Integrations

(6)

Verified by Crunchtime

Crunchtime Media

Crunchtime Demo - Crunchtime's Operations Management software for restaurants

Crunchtime helps multi-unit restaurant operators of all sizes achieve operational excellence by delivering consistent experiences and managing profitability at every location to grow successfully.

With real-time, perpetual inventory, you always know what’s on hand and can easily automate sales forecasting to streamline ordering and prep. Drill down into problem areas with product-level actual vs. theoretical food cost analysis.

Save time each week by automated shift scheduling, providing labor alerts, and ensuring local labor law compliance. Give employees mobile access to see their schedule, request time off, and swap shifts.

Crunchtime Demo - Zenput Operations Execution

Zenput is how top restaurant and convenience store operators drive more consistent operations at scale. Operators gain full visibility into what's happening at every store to help them proactively improve performance and achieve their corporate growth goals.

Crunchtime Demo - Learning & Development

Accelerate training to make team members successful today and continue their development for better retention tomorrow. Crunchtime's Learning & Development solution allows you to rapidly train every new employee on how to deliver a great customer experience and keep them engaged by offering n...

Crunchtime Demo - Crunchtime's Inventory app

The Inventory app provides an intuitive inventory counting process on your phone or tablet. The app supports offline mode saves and syncs data and allows multiple users can count at the same time. Immediate variance visibility can be triggered to notify specific users.

G2 reviews are authentic and verified.

Here's how.

Verified User in Accounting

Mid-Market (51-1000 emp.)

6/28/2022

"Crunchtime is a solid BOH software option."

4/5

What do you like best about Crunchtime?

We appreciate the customer support response time and that we feel like when something is urgent or important to us, customer support reacts in the same manner. The data continues to be reliable and trustworthy, which goes a long way for restaurant operators. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

It continues to be cumbersome to access each store individually and not be able to run reporting or export data globally for all stores. We have also had a continuous issue with ghost wages coming from Crunchtime and importing into our GL software. It is minimal, but we, nor customer support, can figure out where these incorrect wages are coming from. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Crunchtime is helping us solve our issue of moving data from one software to another. So far it has integrated seamlessly with the other software we have to issue financial statements, run payroll, and make GL entries. This has been very helpful because it cut down on implementation time and also increases our efficiency in our daily work. Review collected by and hosted on G2.com.

Response from Tasha Lloyd of Crunchtime

edit

Thank you for your candid review! We are happy to hear that you have had positive experiences with our platform as well as with our support team throughout onboarding and while operating day-to-day.

Dorothy A.

IT Project Manager

Mid-Market (51-1000 emp.)

1/14/2026

"Powerful for Purchasing & Inventory, but Needs Better Column Sizing and Navigation"

3.5/5

What do you like best about Crunchtime?

The ability to do so many things within their system. We are currently using it for recipe management, purchasing and inventorywhich requires so many department involvement. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

Minor things like how the columns do not auto adjust sizing, unable to export all pages of errors in inbound integrations, how you have to always start at the dashboard when logging into matched (wish it could be the last page I was on) Review collected by and hosted on G2.com.

Ignacio A.

Food Accounts Manager

Mid-Market (51-1000 emp.)

9/5/2023

"It remains a great tool."

5/5

What do you like best about Crunchtime?

I use it to keep the information from several stores organized, and Crunchtime makes the whole process so much easier, from entering data to viewing reports. Plus, it integrates with many accounting systems, which is incredibly flexible. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

With the latest updates, they worked extensively on the ecosystem and how the user navigates through the system, making it much more user-friendly and intuitive. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

edit

Hi there, Ignacio! Thank you for taking the time to leave your positive feedback about Crunchtime! We understand that app navigation can sometimes be confusing, and we are constantly working on enhancing the user experience to make it more intuitive. If you have any questions or concerns about anything specific at this time, please don't hesitate to reach out to our support team. We are always happy to help! Thanks again.

Verified User in Restaurants

Enterprise (> 1000 emp.)

6/19/2022

"Implementation and Day to Day Functionality"

4.5/5

What do you like best about Crunchtime?

Always felt that the ability to drill down on variances on a micro-level is Crunchtime's biggest asset. ROI is always going to be the driving factor when considering a data management partner. Identifying areas of waste and putting a system in place to rectify becomes an easy cost savings solution when using Crunchtime. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

The lack of consistency from Menu Screen to Menu Screen. Important to remember the high turnover rate in this industry, the more consistent the screen layout, the quicker the end-user becomes familiar and comfortable with the system. This applies to both EM and Net-Chef. Even submenu's under the same menu screen are different than one another. I know this may have improved over new releases, it is much appreciated.

A constant issue for us is drastic price changes skewing cost. I notice every week, drastic price changes due to invoice errors. While I understand they're end-user errors that need to be minimized, after invoices are corrected within the same day or next day, we still run into average cost being off constantly. Products depleted at the wrong price then require a rerun of menu mix that create extra work. Would love the ability to get an email alert on drastic cost changes to rectify inaccurate cost depletions more timely. The system can be unforgiving to user errors. Review collected by and hosted on G2.com.

Recommendations to others considering Crunchtime:

Consider the turnover rate at your business and the software abilities of your team. The system provides a ton of great analysis and drill-down abilities, but bad data in bad data out. Need to have a few strong end-users who can help with the constant training within the restaurants. Review collected by and hosted on G2.com.

What problems is Crunchtime solving and how is that benefiting you?

Actual vs. Theo COGS opportunities, Identify gaps in actual labor, Labor Productivity, Cost Analysis. Review collected by and hosted on G2.com.

Response from Tasha Lloyd of Crunchtime

edit

Thank you for leaving us a review! We appreciate you taking the time to give us valuable feedback.

It is great to hear about your positives experiences using CrunchTime for identifying waste, drilling down on variances, and overall cutting costs.

For your feedback regarding consistent screen layouts, we just launched CrunchTime version X and it includes significant updates to our UI in regards to look-and-feel and navigation. You can learn more about it here: https://www.crunchtime.com/crunchtime-blog/introducing-crunchtime-x

We are sorry to hear about end-user errors causing invoice errors. At this time we do not offer email alerts, but there are reports available to show cost discrepancies. As we improve our platform, we are continuously looking for stronger automations and tighter integrations with vendor partners to eliminate the need for manual entry and reduce user error.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

10/8/2025

"Overall great except teamworx mobile app"

4.5/5

What do you like best about Crunchtime?

The scheduling on teamworx is much easier than our old company. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

The Teamworx mobile app has some flaws for example the Managers not being able to see their own schedules or request time off through the mobile app. They have a limited options they can view and some people can’t even open the teamworx app it just load indefinitely and never opens. Review collected by and hosted on G2.com.

Response from Thao Littler of Crunchtime

edit

Hi there! We are glad to hear that scheduling using Crunchtime is an easier and better experience for you than with a previous vendor. I brought up your feedback to our team and they mentioned that your managers can actually view their schedule on the "My Schedule" page and request time off by using the "My Time" page on the mobile app. I'm sorry if your managers are currently experiencing trouble with that, though. If you think it's a configuration issue, I recommend reaching out to your company's help desk first. If needed, they can escalate the issue to our support team. If you'd like to discuss this further or if you have any questions, please don't hesitate to reach out to me directly at tlittler@crunchtime.com.

Thanks so much for taking the time to leave us a review - we really appreciate it!

Stephanie H.

Restaurant General Manager

Enterprise (> 1000 emp.)

10/16/2025

"Not a Fan of Crunch Time"

2.5/5

What do you like best about Crunchtime?

The dashboard is clear cut and easy to read Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I think there’s too many steps and it’s tedious did you simple actions. The reporting has way too many categories could just be simplified. Review collected by and hosted on G2.com.

Jennifer B.

General Manager

Small-Business (50 or fewer emp.)

8/13/2025

"Well presented in a timely manor."

5/5

What do you like best about Crunchtime?

Phone app and its continuous upgrades especially the sales tracking. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I would like to be able to see who is on the clock from the app. There is no way to review this on the app Review collected by and hosted on G2.com.

Omar P.

IT Analyst

Enterprise (> 1000 emp.)

6/12/2025

"Very educational and excited about the new features that are coming"

4.5/5

What do you like best about Crunchtime?

Easy to navigate from EM, Net Chef, and Teamworx. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

One thing I dislike is the support center that is provided for certain tasks. The information in the support center doesn't really go into too much detail and there is a bit of confusion. Review collected by and hosted on G2.com.

Steve N.

Director of Operations for a Franchise

Enterprise (> 1000 emp.)

6/11/2025

"Crunchtime and its products has simplified operations!"

5/5

What do you like best about Crunchtime?

I appreciate the integrations, real time reporting, and easy to use mobile apps. I also feel they are a great partner with our brand and listen to our needs, and make adjustments. Review collected by and hosted on G2.com.

What do you dislike about Crunchtime?

I am excited to see improvements in forecasting as they often need manager intervention. Review collected by and hosted on G2.com.