PairSoft Reviews & Product Details

PairSoft brings together industry-leading products – PaperSave, DocuPeak, WorkPlace, and APRO – to form the strongest procure-to-pay platform for mid-market and enterprise businesses. With PairSoft, automating the creation of purchase orders, invoice capture, AP payments, and approval workflows is a breeze. Best of all, PairSoft features true integrations with trusted ERPs like Microsoft Dynamics GP and 365 Business Central, Blackbaud (BBCRM, Raiser's Edge NXT, and Financial Edge NXT), NetSuite, Oracle Financials Cloud and E-Business Suite, and Sage Intacct, which means you don’t have to toggle between tools to get your work done. NEW! Payment Management: PairSoft Pay simplifies AP payments while enhancing speed and security directly from your ERP. By eliminating paper checks in favor of an electronic platform, you’ll save your team the excessive time and money normally spent on a manual payment management process. Accounts Payable: The AP process can be time-consuming and frustrating for businesses of any size. Break free of manual processes with PairSoft's automated invoice processing and workflows that directly integrate with your ERP. ECM: Maintaining organized files is a business necessity, but the expense associated with paper-based processes typically outweighs the return on investment. PairSoft's document management solutions eliminate 30% of time spent filing, searching, and retrieving documents. Procurement: Empower your entire team with PairSoft's innovative procure-to-pay solution that’s easy for employees, effective for management, and powerful for accounting. Fundraising: Free up your fundraising and advancement teams’ time by reducing the amount of traditional, paper-based processes they use. PairSoft's secure, cloud-based platform integrates with popular applications and boosts efficiency with automated gift and donation processing and streamlined document management. Schedule your free demo now: https://www.pairsoft.com/get-a-demo/

Seller

PairSoft

Discussions

PairSoft Community

Languages Supported

German, English, Dutch

Solution Type

All-in-One

Overview by

Jemina Boyd

PairSoft Integrations

(13)

Verified by PairSoft

Show More Integrations

PairSoft Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is PairSoft, and what problem is it built to solve?

PairSoft is a technology company focused on intelligent document processing and automation. Its platform is built to streamline document capture, processing, and management so organizations can improve data accuracy, make workflows more efficient, and reduce manual work.

What languages does PairSoft support?

PairSoft supports 3 languages: Dutch, English, and German.

What company sizes and industries is PairSoft the best fit for?

PairSoft appears most relevant to small and mid-market organizations, with positive experiences also concentrated in several document- and finance-heavy industries.

Company size: Small businesses and mid-market organizations.
Industries: Non-profit organizations, education, accounting, and health care.

How long does it take to implement PairSoft across a team?

Implementation most commonly takes 1–3 months. Teams should plan for configuration and process design, particularly when setting up invoice automation and approval workflows.

What customer support options does PairSoft provide, and how do users find the overall support experience?

PairSoft provides support through chat, phone, and email or help desk channels. The experience is mixed: users describe knowledgeable, responsive help, while others report slow follow-up or difficulty getting timely assistance for technical issues.

What tools and platforms does PairSoft integrate with, and how do these integrations help users get more value from the product?

PairSoft offers 11 integrations, and the connections users name most often link it with financial systems and donor-management platforms.

Blackbaud: Financial Edge, Financial Edge NXT, Raiser's Edge, and Raiser's Edge NXT.
Microsoft Dynamics: Dynamics GP and Dynamics 365.
Other accounting and ERP systems: Sage Intacct and NetSuite.

These connections help teams attach and retrieve documents alongside financial or constituent records, and move invoice information into connected systems with less manual entry.

What features or capabilities could make PairSoft even more useful?

PairSoft could be more useful with stronger reporting and more straightforward ways for teams to shape and manage workflows.

Expand reporting options so teams can access and export the information they need.
Make workflow design and administration easier, including greater flexibility for custom routing and changes.
Improve application speed and reliability so documents and workflows load and progress more consistently.

G2 reviews are authentic and verified.

Here's how.

Verified User in Philanthropy

Director, Database, Donor Services & Annual Giving

Small-Business (50 or fewer emp.)

6/29/2026

"Paper-Free, User-Friendly DMS with Smooth Raiser's Edge & Financial Edge Integration"

4.5/5

What do you like best about PairSoft?

Pairsoft has worked well for us as an electronic document management system. It allows us to work paper-free remotely or in-office and has improved document sharing, storage and recall across the organization. It integrates well with the Raiser's Edge and Financial Edge. Our users report ease of use and responsive support. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

We are unable to create our own custom workflows, but we understand that the backend's complexity requires developers or engineers to make those changes. Review collected by and hosted on G2.com.

What problems is PairSoft solving and how is that benefiting you?

We introduced PairSoft a decade ago to solve our paper-based document management risk. This software securely stores our documents in an easy-to-use solution that makes document recall seamless and efficient. Audit time is now a breeze, and we can feel confident that our documents are safely stored on the cloud and no longer at risk of being physically destroyed by flood/fire/theft. Review collected by and hosted on G2.com.

Response from Tanja Kannisto of PairSoft

Thank you for your thoughtful review and for being a PairSoft customer for so many years! We're thrilled to hear that PairSoft has helped your organization transition to a secure, paper-free document management process, making collaboration, audits, and document retrieval easier while integrating seamlessly with Raiser's Edge and Financial Edge. We also appreciate your feedback on workflow customization, as it helps guide our ongoing product improvements. Thank you again for your continued partnership and trust in PairSoft!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Melissa R.

Housing Certification Assistant

Mid-Market (51-1000 emp.)

6/26/2026

"Fast, Responsive Support and Evolving AI Tools at a Great Value"

4.5/5

What do you like best about PairSoft?

PairSoft is continually trying to advance the AI tools that we need. They are low-cost and their support team is very fast and responsive. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

We've had some technical difficulties, but we are also a very complex client. Performance is good and it's a great system. Once the bugs are worked out, it's a wonderful system. Review collected by and hosted on G2.com.

Response from Tanja Kannisto of PairSoft

Thank you, Melissa, for your thoughtful review! We're delighted to hear that you're finding value in our AI capabilities, responsive support team, and seamless integration with Blackbaud to help save your AP team time. We also appreciate your patience and feedback as we've worked through the complexities of your environment—it's invaluable in helping us continue to improve. Thank you for being a valued PairSoft customer!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Higher Education

Mid-Market (51-1000 emp.)

10/22/2026

"PairSoft Keeps Improving with New Features"

4.5/5

What do you like best about PairSoft?

PairSoft is a company that is always looking to improve their software and add new features. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Some of their products were acquired through acquisition which can make the path forward more challenging. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

10/22/2026

"Great Functionality, Usability, and Support"

4.5/5

What do you like best about PairSoft?

The functionality, usability and support is great. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Problem solving is somewhat of an issue. It is a little complicated in finding and resolving system error. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/22/2026

"Effortless Gift Documentation Recording and Retrieval"

5/5

What do you like best about PairSoft?

Absolute ease of recording and retrieving gift documentation Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It would be nice if they offered more of a discount for nonprofit orgs Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Amber D.

Supervisor of Foundation Systems

Small-Business (50 or fewer emp.)

6/26/2026

"Documentation Right on the Gift—No More Digging"

4/5

What do you like best about PairSoft?

I love that documentation is right on the gift and you do not have to go digging for documents. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

I dislike the lag time (sometimes, not always) and my team has an issue with scanning gifts and then going back and they are not attached. Review collected by and hosted on G2.com.

Response from Tanja Kannisto of PairSoft

Thank you, Amber, for your thoughtful review! We're glad to hear that having documentation attached directly to each gift has made your team's work easier. We also appreciate your feedback about the occasional lag and attachment issues, and we're continually working to improve the experience. It's wonderful to hear that Terry has been so helpful—we'll be sure to share your kind words with him. Thank you for being a valued PairSoft customer!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

6/30/2026

"Cuts Staff Time Needed to Enter Gifts into Raisers Edge"

4/5

What do you like best about PairSoft?

This has helped us reduce the staff time needed to enter gifts into Raisers Edge Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

There are still some data syncing issues, this has caused a delay or had to be manually done a few times Review collected by and hosted on G2.com.

Response from Tanja Kannisto of PairSoft

Thank you for your review and for sharing your experience! We're so pleased to hear that PairSoft has helped your team save time and streamline gift entry and acknowledgements in Raiser's Edge, especially with limited staff resources. We also appreciate your feedback about the data syncing issues, and we're always working to improve reliability and performance. Thank you for being a valued PairSoft customer!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

Updated 7/6/2026

Originally submitted 6/29/2026

"Smart OCR Machine Learning with Seamless Integration"

4.5/5

What do you like best about PairSoft?

Integration and the machine learning of the OCR Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

The price is very high and could be reduced. It also needs the feature of managing the ERP payments as well as invoices Review collected by and hosted on G2.com.

Response from Tanja Kannisto of PairSoft

Thank you for taking the time to share your feedback! We're delighted to hear that you're seeing value from our OCR machine learning capabilities and seamless ERP integration. We also appreciate your candid comments about pricing and expanding payment management capabilities—feedback like yours helps shape our product roadmap and future improvements. Thanks again for being a PairSoft customer!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/4/2025

"Value Support and Proposition from PairSoft; Insightful Review"

4/5

What do you like best about PairSoft?

PairSoft has demonstrated an AI supported accounting automation, document management and procurement processes

We precisely integrate PairSoft with ERP, and this maintains consistency in our financial operations

We get intelligent documentation and indexing, which brings improved compliance and accessibility

The approval of routing is fully customizable, escalating the efficiency of tracking transactions Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Often, PairSoft has slow performance and it gets overwhelmed by high loads

When downloading files, we experience high inefficiencies from the app Review collected by and hosted on G2.com.

What problems is PairSoft solving and how is that benefiting you?

PairSoft helps us manage our procurement and financial situation, by automating most of the business processes

The struggles of fragmented documents has been fully automated by PairSoft

Issues of accounts payable and payment processing has been done by this software

We have included ERP support in our operations through the software Review collected by and hosted on G2.com.

Response from Jemina Boyd of PairSoft

Thank you for your review - please let us know how we can continue to help your business optimize processes!

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Outsourcing/Offshoring

Enterprise (> 1000 emp.)

Updated 10/20/2025

Originally submitted 1/30/2025

"Neutral experience with the product"

2.5/5

What do you like best about PairSoft?

Integration with Microsoft Dynamics 366 and Sage Intacct. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It is worth to have integration with Zapier and Google Workspace. Review collected by and hosted on G2.com.

Response from Jemina Boyd of PairSoft

Thank you for sharing your feedback. We’re sorry to hear that your experience with our service hasn’t fully met your expectations. We’re always looking for ways to improve, and your input is valuable.

If you haven’t already reached out, we’d love to understand more about what specifically isn't working for you, so we can work together to resolve any challenges. Please contact accountmanagement@pairsoft.com, and we'd be happy to assist you and explore ways to enhance your experience.

We look forward to hearing from you and hope to have the opportunity to improve your experience. Thanks again for your feedback!

See how PairSoft improved

Validated ReviewerIncentivizedSource: G2 invite