Descartes Shipper TMS Reviews & Product Details

I like that Descartes Shipper TMS is very configurable, which allows me to make the necessary adjustments myself without needing to rely on someone else. The configurability is really beneficial as it helps me tailor the system exactly how I need it. Additionally, I appreciate the process automations because they eliminate a lot of manual work for us, making things more efficient. Review collected by and hosted on G2.com.

The configuration process of Descartes Shipper TMS can be quite challenging, especially if you're not well-versed in the system. It can be complex and figuring out what solves what is hard. It takes a lot of research to determine how to best use the system, which can be overwhelming. Additionally, the initial setup wasn't easy. More in-depth training after implementation, rather than just SME and super user training beforehand, would help improve familiarity and reduce the need for service tickets. Review collected by and hosted on G2.com.

What I like most is how much manual work it took out of our outbound planning. Orders come over from our ERP and load planning tool, and in TM we can rate each load against all our carrier contracts, pick the cheapest one that fits, and send the tender by EDI with a right-click. The 990 acceptance comes back the same way, so we don't have to chase carriers by email or phone to confirm a load anymore. When we started rolling it out, we went from about a quarter of our weekly orders planned and tendered in TM to close to 90% within roughly 10 weeks.

The GLN setup made carrier onboarding manageable. Most carriers connected through standard 204/990/214/210 documents, and the Descartes integration team ran the testing with them directly. Having MacroPoint tied to the same loads also gives our team and clients one place to see tracking status instead of checking each carrier's portal. The tariff import template is useful too. It lets us load carrier rates in bulk instead of keying them in one by one Review collected by and hosted on G2.com.

MacroPoint tracking hasn't always been consistent, especially when carriers use their own ELD or hand off LTL freight, and fixing it took a lot of back and forth. Some rating and contract setup issues need a support ticket to resolve, and smaller changes like adding fields to the EDI tender go through an enhancement request instead of being configurable on our end. Review collected by and hosted on G2.com.

Rating functionality is strong, system generally available 24x7x365. Good integration depth and functionality. Review collected by and hosted on G2.com.

Too many process automations are needed to manage what should be basic operations tasks. And getting the PA’s in place is complex, often requiring paid-for work. Review collected by and hosted on G2.com.

UI is very intuitive and easy to understand and navigate Review collected by and hosted on G2.com.

Outages cause disruptions in daily use which hurts the experience. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to use, along with the quality of the customer support. Review collected by and hosted on G2.com.

Some features can be difficult to navigate, especially when it comes to how all the different settings interact with each other. Review collected by and hosted on G2.com.

Carrier settlement, historical pricing, and user visibility limits Review collected by and hosted on G2.com.

Sometimes we have to go through multiple steps when creating an order into a load Review collected by and hosted on G2.com.

This system is easy to use and I am able to capture the data my superiors need to have visibility of. Inputting data is simple. The reps I have had have been very responsive to my requests. The "Load Template" feature saves me so much time for my day to day tasks. Review collected by and hosted on G2.com.

The system reminds me of Windows 98, in my opinion, for the price, I would prefer to see a modern style system. Another thing is asking for specific changes to better fit my company on the platform. Instead of just sending an email, I have to create an account to a different website to request a change. Review collected by and hosted on G2.com.

I really appreciate the efficiency of Descartes Shipper TMS in optimizing load and delivery processes. The capability to consolidate shipments into loads is particularly beneficial, as it allows me to maximize efficiency in transportation. Additionally, I love the detailed insights it provides, such as calculating mileage, total weight, and overall dimensions of shipments. These features ensure that I have all necessary data for making informed logistics decisions. Moreover, Descartes Shipper TMS helps in identifying opportunities for milk runs and full distribution strategies, which are excellent for optimizing routes and improving service levels. The software greatly aids in easing the modeling of distribution networks, allowing us to find the optimal origin location for setting up a warehouse, thereby streamlining our logistics operations. Review collected by and hosted on G2.com.

I find the user interface of Descartes Shipper TMS could be more user-friendly and a little more robust. Review collected by and hosted on G2.com.

Lots of functionality and capabilities that we need Review collected by and hosted on G2.com.

It takes a lot of clicks and should be organized in a better workflow Review collected by and hosted on G2.com.

I like Descartes Shipper TMS for its basic, non-flashy GUI, which makes using it straightforward without unnecessary distractions. I really appreciate the ability to build and save load templates for multiple types of loads, as this feature means I don't have to enter loading and destination addresses and specifics every time I want to plan a load. The setup was also easy, just an email to set up my account, and it was done. Review collected by and hosted on G2.com.

I don't like that there is a combination of the two interfaces, ridged packing and scrap. Review collected by and hosted on G2.com.