Versapay Reviews & Product Details

When it works and you've found the right support person/team, it's a smoot troubleshooting experience. There are maybe like 2 great support specialists and if you get lucky and they picked up your case, you know you'll be in good hands. Or else you're looking at getting over 2 weeks or more to get your case resolved even if it's a small item. Review collected by and hosted on G2.com.

No account manager and nearly impossible to find the right contact for the right team to find the right resolution when you're already a customer. Inconsistencies with the documentations that different Versapay team tries to give out and then you're back and forth arguing with the Versapay team for following their documentation. Review collected by and hosted on G2.com.

1) Very user-friendly interface

2) Precise information

3) Seamless payment processing

4) Customer support is satisfactory Review collected by and hosted on G2.com.

Couple of times I have observed that we are unable to remove a bank account on behalf of our customers which becomes a bit stressful for them. They have to disable the autopay, select another account and then delete the primary account. This process can be made more efficient. Review collected by and hosted on G2.com.

VersaPay integreates seamlessly into Netsuite in a way that works perfect for our existing workflow. Having the ability to take customer payments right in Netsuite as well as give clients the option to pay through the link on an invoice reduces the amount of time it has taken to get customer payments after an invoice is generated. We use VersaPay every day, and it's become essential to accepting credit cards in various forms from our clients. Review collected by and hosted on G2.com.

Sometimes we have clients pay for multiple invoices at once with one credit card, but the invoices are in different accounts on Netsuite. I would prefer if there were a way to use that credit card for these two invoices on Netsuite, instead of needing to use the Versapay Gateway. Review collected by and hosted on G2.com.

Integrates well with Netsuite. We've been able to use it daily with many customers to consolidate our AR activity. Unlike other payment processors, it's easy to get someone to answer a support ticket and we feel like a valued customer, not just another number. Review collected by and hosted on G2.com.

Initial implementation was more difficult than we expected and we ran into a number of hurdles getting users with the correct access, finding the customer support less than totally accomodating. The initial outreach to customers to move them to this platform was not as streamlined as it could be and represents an area for growth for the company. Review collected by and hosted on G2.com.

Affiliate invoicing and payment feature. Review collected by and hosted on G2.com.

Non-usd payments not supported and failure reporting is not as expected Review collected by and hosted on G2.com.

We use Versapay to automate our invoicing process with a paylink button that they added to our invoices to get paid faster. This is very helpful to get instant payments from our customers. Review collected by and hosted on G2.com.

We had occasional broken links on the payment button so we had to contact Versapay to fix the link. They were quick to responsd which we appreciated. But the last time they fixed the link, it changed our template and we can no longer edit it in "what you see is what you get" mode or the link will break anytime we make a change in this mode...so when we customize our invoice template, it has to be in html mode which is challenging. Review collected by and hosted on G2.com.

We always faced challenges with customers saying they never received our invoice by email. With VersaPays transparent system we can see when our customers have opened and viewed their invoice so “the lost in cyberspace” to delay payment can never be used again!! Review collected by and hosted on G2.com.

Unfortunalty I cannot see any downside to using Versapay. I would be making something up if I had to complete this section. Versapay says what it does and does what it says.... it's that simple! Review collected by and hosted on G2.com.

Streamlined Processes, Faster Payments and Reduced DSO, Customer Self-Service Portal, Visibility Review collected by and hosted on G2.com.

Time-Consuming Setup, Slow or Inconsistent Support, Reporting Limitations Review collected by and hosted on G2.com.

It's ease of use & implementation. They provide excellent customer support & has a lot of interesting features especially there click to pay feature. Review collected by and hosted on G2.com.

It's ability to integrate with some ERPs. Review collected by and hosted on G2.com.

Versapay integrates with NetSuite really easily, and has a reasonable pricing model. Review collected by and hosted on G2.com.

Versa pay does not offer a customer experience that is as customizable as some other providers. Review collected by and hosted on G2.com.