--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-06-24' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users value the **knowledgeable and helpful customer support** from AfterShip, enhancing their logistical processes effectively. (7 reviews) - Users find the **helpful support team** of AfterShip invaluable for resolving issues and enhancing organization. (6 reviews) - Users value the **intuitive integrations** of AfterShip that streamline logistics and enhance communication with clients. (5 reviews) - Users love the **easy integrations** AfterShip offers, streamlining tracking and enhancing overall customer experience. (4 reviews) - Users find AfterShip's **ease of use** impressive, with simple navigation and seamless integration enhancing the tracking experience. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users feel that AfterShip is **too expensive** for small businesses, with high costs and unfulfilled service promises. (3 reviews) - Users report persistent **tracking issues** with AfterShip that hinder business operations and result in unsatisfactory service resolutions. (3 reviews) - Users report **missing features** like support for small carriers and occasional auto-sync issues with Shopify. (2 reviews) - Users express frustration with AfterShip's **poor customer support** , reporting unresolved issues and inadequate billing resolutions. (2 reviews) - Users express frustration over **poor support** , citing unresolved issues and inadequate response systems that hinder resolution efforts. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. Nice app to track your packages **Rating:** 4.0/5.0 stars **Reviewed by:** Bram K. | Video Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AfterShip?** It's an all-in-one tracking app that is easy to use! Easy paste function. **What do you dislike about AfterShip?** It often takes time before it updates the tracking information. **What problems is AfterShip solving and how is that benefiting you?** I have several apps to track my shippings. And this app combines them all. ### 2. Excellent experience in tracking all shipments and shipment status **Rating:** 5.0/5.0 stars **Reviewed by:** Jawad S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about AfterShip?** Notify the customer of the delivery status to improve the customer experience APIs and Webhooks allow for greater customization and integration with other systems. **What do you dislike about AfterShip?** Nothing at all; they have excellent customer service and a step-by-step guide on how to do things. This platform allows for a great deal of customization at a low cost. **What problems is AfterShip solving and how is that benefiting you?** Tracking all shipments in one place and notifying the internal team and customers, as well as the tracking page that is integrated into our website for easier access by everyone. ### 3. Aftership Elevating Tracking and Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about AfterShip?** Aftership provides us the ability to offer branded tracking pages and notifications to customers making the shipping process seamless and on brand. We also use returns center to manage all returns including auto label generation and auto refund capability, reducing staffing requirements and offering a single branded portal for customers. Customer service is always helpful and on hand to provide support and advice. **What do you dislike about AfterShip?** Ability to use some premium features on lower plans such as shopify tracking pages and EDD, however account managers willing to work on alternate solutions. **What problems is AfterShip solving and how is that benefiting you?** Single stop for all things tracking and returns. Customers like being kept up to date with the latest tracking information and an easy to use returns portal, all branded for a seamless experience. ### 4. Aftership Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2023 **What do you like best about AfterShip?** With Aftership we have found fewer customers that need to contact us to find out where their shipments are as they are kept updated automatically by Aftership as and when the carrier changes information on their site. **What do you dislike about AfterShip?** The Aftership interface is not always as easy to navigate, and sometimes, finding a setting that you need to change or chECK can be time-consuming. **What problems is AfterShip solving and how is that benefiting you?** We have less unecessary customer calls and quaries as they are kept updated automatically by Aftership. ### 5. Great support assistence **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Alberto A. | Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about AfterShip?** Great support help on explore and see all the possibilities to solve our exceptions on the operation part and good commitments to their clients. They also raised a possible new feature after our zoom meeting. **What do you dislike about AfterShip?** Would be better if they can solve the case on warehouse pickup. **What problems is AfterShip solving and how is that benefiting you?** Tracking our orders and reduce the spam on our emails regarding to the status of their purchases ### 6. Easy to setup and user friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Prime Impex L. | Website Designer & Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about AfterShip?** We are happy to be able to manage shipping and returns from the same dashboard and branded tracking and return pages enabled us to have modern setup for our customers at affordable rates. Customer service is top notch. **What do you dislike about AfterShip?** Overall, we have not found any issues with AfterShip. Only, if they would include their AI Predicted EDD to essential bundle or enable customers to buy this addon as extra instead of it's availability only in premium plan, that would have been a really great feature to have. **What problems is AfterShip solving and how is that benefiting you?** AfterShip enabled us to keep track of our shipments and returns with greater ease, to provide our customers with modern interface. for order tracking and returns and helped us increase our overall efficiency. Special thanks to AfterShip customer service. ### 7. App is functional and the support is responsive **Rating:** 4.0/5.0 stars **Reviewed by:** christophe b. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about AfterShip?** The functionality of the return portal and the ability to create sub-reasons for returns. The ability to perform analyses on returns and have statistics. **What do you dislike about AfterShip?** We cannot translate the reasons and sub-reasons for return motives into multiple languages, the additional payment to add members or customize the return portal domain. **What problems is AfterShip solving and how is that benefiting you?** AfertShip can solve product quality analysis problems through returns ### 8. Aftership **Rating:** 4.0/5.0 stars **Reviewed by:** Dany C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about AfterShip?** Easy for tracking returns and making returns label **What do you dislike about AfterShip?** The plans seem to be expensive and recommend adding more customized options for the user. **What problems is AfterShip solving and how is that benefiting you?** Returns from our customers makes more easy right now. ### 9. I have a question about sending emails to all contacts and it was solved quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Siyi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about AfterShip?** Powerful functional and the perfect afersale service! **What do you dislike about AfterShip?** So far, all good. But more guide videos can be added to help people **What problems is AfterShip solving and how is that benefiting you?** Use the segment to filter my contact, optimize the welcome email ansd abandoned cart email to win orders ### 10. Effortlessly Track Your Packages with Aftership **Rating:** 5.0/5.0 stars **Reviewed by:** Madan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about AfterShip?** The Aftership Tracking app is a lifesaver! With so many online purchases these days, it's essential to have a tool that can help you stay organized. This app does exactly that and more. 5 stars! **What do you dislike about AfterShip?** The app may be slow to update tracking information or some courier companies may not be supported **What problems is AfterShip solving and how is that benefiting you?** AfterShip makes package tracking a breeze! No more juggling multiple courier websites. Real-time updates and delivery analytics are a huge plus ### 11. A real problem solver **Rating:** 5.0/5.0 stars **Reviewed by:** Bricke V. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2022 **What do you like best about AfterShip?** The service the AfterShip companies provide is insane. It's a complete automatization of your order handling with not even a headache. the support is always friendly and answers on the weirdest times of the day **What do you dislike about AfterShip?** - pricy for starters - no possibility to create own plans with a selection of features you want (and remove some you don't want but pay for). **What problems is AfterShip solving and how is that benefiting you?** Aftership helps us take all the problems away with putting orders from different carriers coupled with clients' orders and gives the clients and us a clear view of where the orders are. ### 12. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Omar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about AfterShip?** Amazing Customer Service. Helped me out with all my inquiries. Special shoutout to Debashish Banerjee for guiding me on how to set up all the functionalities I needed. **What do you dislike about AfterShip?** Nothing. It is a great app. Very easy to use and good learning experience. Great analytics and data insight. Def recommended for anybody looking to optimize shipping **What problems is AfterShip solving and how is that benefiting you?** Amazing Customer Service. Helped me out with all my inquiries. Special shoutout to Debashish Banerjee for guiding me on how to set up all the functionalities I needed. ### 13. Great for keeping our customers updated! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about AfterShip?** I like that it supports most carriers and that the setup was fast and easy to implement. Our customers appreciate being kept up to date with current tracking. Customer support is responsive and helpful. **What do you dislike about AfterShip?** There were not really any downsides with using Aftership. It's easy to use and the custom branded tracking is a great feature to make it feel like it's a part of our store. **What problems is AfterShip solving and how is that benefiting you?** It's really useful for keeping our customers up to date on their tracking which helps to decrease the amount of phone calls we receive from customers asking when their package will arrive. ### 14. Very good CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about AfterShip?** Thank you, Priyanka, for your patience in answering my questions and for following up promptly. **What do you dislike about AfterShip?** Please support airline tracking like parcel app and consider tracking two tracking numbers on one page. We have a combined shipment. **What problems is AfterShip solving and how is that benefiting you?** It gives us a customized tracking page for customers, which is very helpful. ### 15. The best service for all the tracking needs **Rating:** 5.0/5.0 stars **Reviewed by:** Bharat A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about AfterShip?** The ease of tracking and customizing the notification templates. The aftership immediately fetches the up to date information from the courier service site and pushes it to the customer as required. **What do you dislike about AfterShip?** I do not think there is anything to be disliked. Everything is more than my expectation. **What problems is AfterShip solving and how is that benefiting you?** I may tie up with any courier company; they have the API inbuilt in to their system. It takes all the headaches of integrating tghe api everytime. ### 16. Its Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about AfterShip?** It makes life easy to track all shipments in one place, and allows it easier to manage and control. **What do you dislike about AfterShip?** Too many options, it gets quite confusing. Also very expensive, if you want all the features premium is the only option I hope they can make it cheaper. **What problems is AfterShip solving and how is that benefiting you?** Finding Shipping challenges, and resolving before it gets out of control. ### 17. Great app, highly recommended!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mete Y. | E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2022 **What do you like best about AfterShip?** Very clear, quick help, and easy to use. Takes a lot of work off your hands so you can focus on other important things. Makes working with Shopify easier. **What do you dislike about AfterShip?** Only the display of the upgrade option at the bottom is a bit annoying, as it reduces the size of the page. So it obstructs the view of other control elements. And the prices are quite high. **What problems is AfterShip solving and how is that benefiting you?** Tracking and support of customers are simplified. Takes a lot of work off one's hands. You don't have to make reminders about customers and can focus on other things. ### 18. Favorite package tracking app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about AfterShip?** I love getting updates every time my package moves. **What do you dislike about AfterShip?** Sometimes (based on the carrier) the package location is not given - it will just say in transit. **What problems is AfterShip solving and how is that benefiting you?** It saves me time from having to find my tracking number in my email and searching it when I want to see where my packages are. ### 19. love it!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Fashion Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about AfterShip?** I looooove this review app !! it gives me the opportunity to get great feedback from customers and learn which products are fan favorites and exactly what they love about them. I also love that this app makes it super easy for customers to leave reviews and also read previous reviews other customers have written, which also inspires them to purchase. thank you! **What do you dislike about AfterShip?** i don't necessarily have anything negative to say about the app. **What problems is AfterShip solving and how is that benefiting you?** helps my customers share feedback and also helps future customers feel inspire to purchase my products ### 20. Excellent Coustomer service **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about AfterShip?** We love the automatic review sent by AfterShip. We do also like the assistance provided by the support team. WE found aftership very amazing **What do you dislike about AfterShip?** NA....................................... **What problems is AfterShip solving and how is that benefiting you?** Review issue.... ### 21. Great customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about AfterShip?** Just started using the app but its easy to navigate and the customer service is great. **What do you dislike about AfterShip?** NA because I just started using it but will return if I need more help. **What problems is AfterShip solving and how is that benefiting you?** Helps to track the shipments for my customers in an easy way. ### 22. The Aftership has conquered us before it is deployed live **Rating:** 5.0/5.0 stars **Reviewed by:** Hericlis M. | I.T Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about AfterShip?** There are so many features and options that are perfect for our businesses. Fast, user-friendly, and well-integrated with Shopify stores. With Aftership, our return process will be a whole lot easier. Also, the support is great **What do you dislike about AfterShip?** So far no points for bad feedback, we'll go live with Aftership in a couple of days and integrate with our carriers. **What problems is AfterShip solving and how is that benefiting you?** Returns workflow ### 23. Refferal and affiliate Marketing app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about AfterShip?** I like how there are many marketing tools in one single app dashboard **What do you dislike about AfterShip?** The SMM and Email marketing app support was not very helpful. there were communication issues. **What problems is AfterShip solving and how is that benefiting you?** Digital marketing and conversion for customers. Send text message marketing, offers, incentives and pop ups. I wanted to set up a customzed referral program and was able to do so. ### 24. I love everything about this app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about AfterShip?** The customer service is so helpfu; everytime i need it. Aseem helps me sooo much and so fast. He is very knowledable. **What do you dislike about AfterShip?** nothing so far everything is working so well for me **What problems is AfterShip solving and how is that benefiting you?** tracking. When i dont track orders properly i get chargebacks and miss all the not delivered orders ### 25. Fantastic service for every store **Rating:** 5.0/5.0 stars **Reviewed by:** Javier I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about AfterShip?** Good price, fast, reliable and incredibly fast support. **What do you dislike about AfterShip?** They don't have all the couriers, but they're growing and increasing the number of couriers. Some translations are not good... **What problems is AfterShip solving and how is that benefiting you?** Customers want to know where their order is at all times. The system has automatic notifications to reduce the number of queries on this issue. ### 26. The worst solution possible **Rating:** 0.0/5.0 stars **Reviewed by:** Anna S. | Customer Suppor Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about AfterShip?** I liked when it worked. Now, when they cannot get our issue resolved even though we are paying customers, I don't like anything about Aftership. **What do you dislike about AfterShip?** Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for the whole month. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. We will switch to another tool. **What problems is AfterShip solving and how is that benefiting you?** It doesn't solve any problems; it creates them! **Official Response from Ankush Kumar:** > Hi Anna, Thank you for your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. I would like to inform you that we've escalated the concern to the development team to get it fixed as soon as possible. Also, we've sent an invitation to you for the screenshare meeting to help you further. Thanks, Team AfterShip Returns Center ### 27. AfterShip's Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about AfterShip?** Recently, I had an issue that was not only handled with speed and accuracy but with care and concern for me as a customer. Thank you, Ayush, and AfterShip! **What do you dislike about AfterShip?** I didn't find anything to dislike about AfterShip. **What problems is AfterShip solving and how is that benefiting you?** AfterShip was extremely helpful in solving the issue I had with branding of my return center. ### 28. Big love for this program **Rating:** 3.5/5.0 stars **Reviewed by:** Jasper J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about AfterShip?** Very satisfied with this platform because everything is perfectly arranged, even if you have questions you will be helped quickly. **What do you dislike about AfterShip?** For now nothing. Maybe they can make a good video to add your own carriers. **What problems is AfterShip solving and how is that benefiting you?** All i one platform and managing your shipping. **Official Response from Ankush Kumar:** > Hi Jasper, Greetings from AfterShip. Thank you so much for kind words and we are glad that we fulfilled your expectations. Could you please help us with area of improvement so that we can provide you excellent service to improve the rating? You can contact us via live chat and an email. Regards, Team AfterShip ### 29. I wish other shipping and tracing tool were more like Aftership supply chain tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about AfterShip?** Speedy notifications from whatever shipper or whatever 3rd party shipping carrier is transporting your cargo. **What do you dislike about AfterShip?** They dont update well on all delivered parcels. **What problems is AfterShip solving and how is that benefiting you?** Updating customers where their cargo and or parcels are currently located with typically good location and eta ### 30. Very user friendly and easy to setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about AfterShip?** The most helpful thing about Aftership is that it keeps my customers informed about their order for it's complete journey until destination. In addition, it keeps my customers happy and continue to return. **What do you dislike about AfterShip?** The least helpful thing about Aftership is nothing I can think of at this time. I believe Aftership covers everything it was designed to accomplish. I would like to see improvements in I don't know! **What problems is AfterShip solving and how is that benefiting you?** The business problem Aftership is solving is keeping my customers informed about their shipments and it benefits me because I have happy customers that will more likely become a repeat customer. ### 31. Good package tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Vishrut J. | Student Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about AfterShip?** Automatically fetches product details and shipping codes from email and text **What do you dislike about AfterShip?** Ads, user tracking, lack of widgets, old and unupdated UI **What problems is AfterShip solving and how is that benefiting you?** Tracking becomes easy and efficinet and saves time by not having to manually keep track of packages, especially when they are from different shipping services. ### 32. Perfect for Track and Trace **Rating:** 5.0/5.0 stars **Reviewed by:** Mislay C. | Ecommerce Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about AfterShip?** I loved loved loved how easy it was set up Aftership with our Magento instance it took no time at all. Plus the feasibility of creating the notification emails without needing a developer or any HTML/code work for our customers so they are aware of everything that is happening with their package if it's shipped or delayed or possibly re-routed the customer is automatically notified and the fact that they can use those notifications to respond directly to our customer service team is amazing. It creates transparency as a brand and builds better customer relationships. **What do you dislike about AfterShip?** There is nothing that I dislike about Aftership and I am very happy with it and I will recommend it to everyone that I interact with. If I had to make a change it would be that if we want to add a service such as returns I need to go to a different section of the site to figure out what the pricing would be. I think if that could be included in the dashboard it would be really helpful for a company like ours where we need to provide quick information to our finance team. **What problems is AfterShip solving and how is that benefiting you?** The main issue that it solved for us as a business was the communication portion with our customers and reduce the number of emails our customer service team received with questions such as where is my package, has it shipped yet, why is it delayed, etc. ### 33. Amazing Customer Service and Guidance! **Rating:** 5.0/5.0 stars **Reviewed by:** Omar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about AfterShip?** Tracking, Customization, AI and integrations. Prompt Customer Service Support. Helpful links. Simplicity. **What do you dislike about AfterShip?** Nothing at all! It is a great app, and very helpful support. They have helped me navigate through very smoothly. **What problems is AfterShip solving and how is that benefiting you?** Custom Tracking page, Tracking insights & Reports. Carrier performance. Klaviyo integrations. ### 34. Aftership is great **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about AfterShip?** We get real time updates for tracking and shipments. **What do you dislike about AfterShip?** None. I like all the features it has and it is very useful. **What problems is AfterShip solving and how is that benefiting you?** I have not encountered any issues with aftership yet. ### 35. Best Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about AfterShip?** Always a tech support team member waiting around to assist. Issues are always resolved quickly and efficiently. Love this app! **What do you dislike about AfterShip?** There is nothing I dislike about this app. **What problems is AfterShip solving and how is that benefiting you?** Using Automizely flows that boost my sales and helps me win back customers. ### 36. Very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Jignesh T. | Director of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about AfterShip?** Support from Aftership is world-class; their agents are very knowledgeable and provide answers very promptly if required; they also are available to hop on to quick calls and do a screen share. **What do you dislike about AfterShip?** so far nothing, but if there is sandbox account we can test it before client can purchase and also if you can have some testing tracking numbers to try different shipment status that would be great **What problems is AfterShip solving and how is that benefiting you?** sending customers tracking updates as it goes ### 37. Great customer service from Rahul **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie J. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about AfterShip?** Keeping my customers informed in real time of when to expect their orders **What do you dislike about AfterShip?** the automated email notifications after customer support chat is ended. **What problems is AfterShip solving and how is that benefiting you?** it keeps my customers updated and saves them contacting me directly for updates on their delivery. This saves me time and effort in replying to them. ### 38. Great products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about AfterShip?** Easy to use. Very customizable. Allot of futures. **What do you dislike about AfterShip?** You need to set up a new account for each website. **What problems is AfterShip solving and how is that benefiting you?** Making sure the customer is getting updates on the Shipment/deliveries. ### 39. Centralized tracking across couriers **Rating:** 5.0/5.0 stars **Reviewed by:** Hans D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about AfterShip?** Clean easy to use platform, convenience of login with major player credentials, centralized tracking across couriers, the ability to share tracking links to clients. **What do you dislike about AfterShip?** We have been using Aftership for at least five years. There is truly nothing that comes to mind. It does all we need to be done. Interface is easy, data is reliable. **What problems is AfterShip solving and how is that benefiting you?** We use multiple shipping accounts, and it is tremendously inconvenient to have to keep track of all of them. We have both inbound and outbound shipments. Aftership grants us one central place to keep track. ### 40. Good Customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Shaun F. | Senior Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about AfterShip?** The attitude of Samad Khan, who is in support. He understood my issue and proceeded to solve it. **What do you dislike about AfterShip?** After-ship senior staff lacks product information and technical information to solve an issue. Rely too much on technical teams for simple answers. **What problems is AfterShip solving and how is that benefiting you?** Prefer not to answer at the moment. ### 41. After ship customer service is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulla A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about AfterShip?** After ship customer service is great! Ankit was great at helping me. **What do you dislike about AfterShip?** There are a few things you can add and features. **What problems is AfterShip solving and how is that benefiting you?** Aftership tracking ### 42. Super customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano V. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about AfterShip?** Thank you Rahul and Pratibha for your great support. Look forward to use Aftership for mu business. **What do you dislike about AfterShip?** I like everything. thank you again. Stefano **What problems is AfterShip solving and how is that benefiting you?** Label generation, return managment and tracking services ### 43. Good experience ! **Rating:** 4.5/5.0 stars **Reviewed by:** Thibault D. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about AfterShip?** There are always here to help, when i have a shipment problem or billing problem, they help, so for my it's a good thing ! **What do you dislike about AfterShip?** Sometimes it's possible that there is a problem with a tracking number but they will help you to correct. **What problems is AfterShip solving and how is that benefiting you?** There are always here to help, when i have a shipment problem or billing problem, they help, so for my it's a good thing ! ### 44. Great tool for SaaS companies **Rating:** 4.5/5.0 stars **Reviewed by:** Romesh V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about AfterShip?** Shipment and Tracking features of aftership. **What do you dislike about AfterShip?** The API and Webhook features are not available in the Essential plan **What problems is AfterShip solving and how is that benefiting you?** We have a inbuilt Courier tracking feature, we are using aftership dashboard to get the tracking data ### 45. Total improvement of my shipping workflow & communications **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about AfterShip?** I have a clear view of the status of my shipments and that all my clients receive updates at each phase of the delivery. **What do you dislike about AfterShip?** Right now, I would have loved more features for my plan, but I guess it does what it does for my actual needs. **What problems is AfterShip solving and how is that benefiting you?** My customers were flooding my customer support service about where their shipment was. Now, the flow of interaction with CS has drastically dropped. ### 46. Aftership customercare is great **Rating:** 5.0/5.0 stars **Reviewed by:** rachel s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about AfterShip?** Aftership customercare is great, simple easy and effective to use **What do you dislike about AfterShip?** as of now the service is easy and I do not sdislike **What problems is AfterShip solving and how is that benefiting you?** aftership tracking ### 47. Fantastic resources! **Rating:** 5.0/5.0 stars **Reviewed by:** David J. | Entrepreneur/Owner CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about AfterShip?** The integrations you can add with AfterShip are super helpful. I'm just starting my online business; I love email marketing and referral tools. **What do you dislike about AfterShip?** Some greater variety of templates would be nice. **What problems is AfterShip solving and how is that benefiting you?** I'm a new client but so far they have been very responsive for all inquiries and super accommodating. ### 48. Automizely Email and SMS Aftership Email **Rating:** 5.0/5.0 stars **Reviewed by:** Sara Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about AfterShip?** I like the product which is Automizely. It gives great service **What do you dislike about AfterShip?** Nothing until now, I am still exploring it **What problems is AfterShip solving and how is that benefiting you?** Connecting with customers after they made an order ### 49. Courier Mapping query **Rating:** 4.5/5.0 stars **Reviewed by:** Detlev F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about AfterShip?** The chatbot, the ease of use, the smooth sending of mails and sms. **What do you dislike about AfterShip?** All is working very well thank you. There is no problem. **What problems is AfterShip solving and how is that benefiting you?** Communication with our customers as to the progress of their shipments ### 50. Customer Service Was Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Maria R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about AfterShip?** Customer Service was efficient and prompt. I was able to talk to someone directly when I was unable to resolve via the chat. **What do you dislike about AfterShip?** It was not clear which section I needed to use. **What problems is AfterShip solving and how is that benefiting you?** Controlling returns. ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?page=4&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+12%3A01%3A04+-0500&secure%5Bsession_id%5D=ab01d40c-e1bf-4ecf-95e1-f566ca2b7905&secure%5Btoken%5D=c83c7319ff67ff52f996afbd36ae92b849347cda23357aea1b27932c2aaa7b01&format=llm_user) ## AfterShip Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (171 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (574 reviews) - [Route](https://www.g2.com/products/route-2023-05-09/reviews) - 4.5/5.0 (110 reviews)