What do you like best?
I implemented Intacct for my organization after doing a lot of research and demos for 3 main reasons:
1. Custom reporting doesn't require a degree in Crystal Report writing and database setup
2. Being able to set up and work with multiple dimensions, like departments, programs, funding sources
3. Greatly increased visibility to managers and decision makers via dashboards
Other accounting software can do some of these things, but I haven't found a system that does them as easily or as well.
What do you dislike?
Like many accounting systems with lots of features and flexibility, Intacct is built to work with large manufacturing and distribution companies as well as small nonprofits like my group. The pricing structure may make it difficult to afford for small nonprofit companies, regardless of how well some of the features work for nonprofits. Our organization can only afford the core module, and adding just one module which includes some of the features we need would more than double the annual cost. So we've had to look for less expensive solutions outside the Intacct ecosystem.
Recommendations to others considering the product:
Anyone considering changing accounting systems will have to weigh the cost against the benefits. Can you afford those slick features? Sometimes settling for less automation and efficiency may be necessary to keep from blowing your budget. Just make sure you have a good way to measure the value in time savings and efficiency, and being able to more clearly see where you're headed financially by gaining features your current system doesn't have.
What problems are you solving with the product? What benefits have you realized?
Things like budgeting/forcasting, analysis of historical data, quick answers for leadership or auditors, are all made easier and quicker with the extremely flexible AND user friendly custom reporting features.
In our small group, I'm the only accountant, so "separation of duties" is difficult to say the least. But we are able to use electronic approvals and signatures, and the Purchasing menu, so that non-accounting staff can help us stay in compliance.
Intacct allows us to make adjustments and reclass transactions easier while still maintaining an appropriate audit trail.
Managers and decision makers now have a much higher visibility in real time of how their programs are doing financially. We used to have to export data to Excel, fill out template reports, to print and give managers on paper.