# Agentforce 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,998 ## About Agentforce 360 Platform (formerly Salesforce Platform) Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform. ## Agentforce 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users value the **ease of use** of Agentforce 360, thanks to its intuitive UX and comprehensive training resources. (1637 reviews) - Users commend the **flexibility and automation power** of Agentforce 360, enabling seamless data management and engagement. (798 reviews) - Users praise the **customization** capabilities of Agentforce 360, allowing tailored solutions for diverse business needs. (673 reviews) - Users value the **customizability** of Agentforce 360 Platform, allowing tailored solutions to meet diverse business needs efficiently. (670 reviews) - Users appreciate the **customization options** of Agentforce 360, enabling easy campaign and segment creation for user-friendly experiences. (630 reviews) - Integrations (571 reviews) - Flexibility (561 reviews) - Customer Management (538 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (527 reviews) - Easy Integrations (492 reviews) **What users dislike:** - Users note a **steep learning curve** with the Agentforce 360 Platform, which can feel overwhelming at first. (573 reviews) - Users find the **complexity of the setup and features** on the Agentforce 360 Platform to be overwhelming and time-consuming. (537 reviews) - Users find the **high cost of ownership** and complexity of the Agentforce 360 Platform challenging, especially for small businesses. (482 reviews) - Users find the **difficult learning curve** challenging due to complexity and insufficient help resources on the Agentforce 360 Platform. (411 reviews) - Users note a lack of **essential features** in Salesforce Platform, leading to complexity and overwhelming experiences. (411 reviews) - Learning Difficulty (389 reviews) - Limitations (370 reviews) - Pricing Issues (352 reviews) - Limited Customization (335 reviews) - Limited Features (318 reviews) ## Agentforce 360 Platform (formerly Salesforce Platform) Reviews ### 1. Agentforce 360 Platform Driving Automation and Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Eder S. | Soluções Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like most about Agentforce 360 Platform is its flexibility to model complex business processes and data structures in a scalable way. In our day-to-day work, we use custom objects and relationships to build tailored data models for different clients, which allows us to adapt the platform to very different business requirements without relying on external systems. Another key strength is the automation layer, especially Flow. We regularly use record-triggered flows and approval processes to automate tasks such as case routing, status updates, and multi-step approvals. This has significantly reduced manual work and allows us to deliver solutions faster compared to traditional development approaches. I also value how everything is centralized within the platform — including data model, automation, and security (profiles, roles, and permission sets). This makes it easier to manage access, maintain consistency across environments, and evolve solutions over time without increasing complexity. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One aspect I find challenging in Agentforce 360 Platform is managing complexity as implementations scale. As the number of custom objects, flows, and automations grows, it becomes harder to maintain a clear structure and ensure consistency across the solution. In practice, this becomes more evident when dealing with multiple record-triggered flows on the same object or overlapping automation logic, where it’s not always clear which process is executing or causing an issue. This can make debugging and impact analysis time-consuming, especially in environments with multiple teams contributing to the same org. Additionally, while Flow is powerful, managing large and highly interconnected flows can be difficult, particularly when trying to track dependencies or troubleshoot errors across different processes. Improved visibility into automation execution, better dependency mapping between flows, and more robust version control would make it significantly easier to manage and maintain complex implementations at scale. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Before using Agentforce 360 Platform, we struggled to adapt systems to different client requirements without relying heavily on custom development and integrations. Each new use case often required additional code or external tools, which increased delivery time and made it harder to maintain consistency across projects. With the platform, we can now design custom data models using objects and relationships, and implement business logic through low-code tools like record-triggered flows and approval processes. In practice, this allows us to handle use cases such as case lifecycle management, automated status updates, and approval workflows without needing custom development. As a result, we’ve significantly reduced development effort and accelerated delivery timelines — tasks that previously required custom code can now be implemented much faster using configuration. This also improved consistency across projects and made ongoing maintenance easier, especially in environments with multiple clients and complex processes. ### 2. A Complete Enterprise Platform for Integration, Automation, and AI **Rating:** 3.0/5.0 stars **Reviewed by:** Vaibhav K. | Salesforce Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Agentforce 360 Platform is its well-rounded capabilities across UI/UX, integrations, performance, and AI-driven features, making it a strong foundation for enterprise applications. The UI/UX is intuitive and modern, with flexible customization options that make it easy for both developers and business users to navigate and build solutions efficiently. The low-code capabilities significantly improve productivity and reduce development time. One of the biggest strengths is its integration ecosystem. The platform enables seamless connectivity with Salesforce products and external systems via APIs, connectors, and middleware, allowing organizations to create a unified data layer and automate end-to-end business processes. In terms of performance, the platform is highly reliable and scalable, capable of handling large volumes of data and complex transactions with consistent uptime and stability. While the pricing is on the higher side, it delivers strong ROI through automation, faster time-to-market, and improved operational efficiency, making it a worthwhile investment for long-term digital transformation. The support and onboarding experience is also solid, with extensive documentation, Trailhead resources, and an active community. Salesforce support and partner ecosystem further enhance implementation and troubleshooting. Lastly, the AI and intelligence capabilities, especially with Agentforce and Einstein, add significant value by enabling automation, predictive insights, and enhanced customer and employee experiences. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** While Agentforce 360 Platform is powerful, there are a few areas that could be improved. The pricing can be a concern, especially for small to mid-sized organizations. Licensing, add-ons, and implementation costs can add up quickly, making it less accessible without a clear ROI plan. The platform also has a steep learning curve. Despite its low-code capabilities, understanding the full ecosystem—especially for complex integrations and advanced customizations—requires significant expertise. From a UI/UX perspective, while generally good, some areas still feel fragmented across different modules, and navigating between legacy and modern interfaces can occasionally impact user experience. Performance is usually strong, but in highly customized or heavily integrated environments, there can be occasional latency or governor limit constraints that require careful design considerations. Support is helpful, but response times and resolution quality can sometimes vary depending on the issue severity and support tier. Lastly, while AI capabilities are promising, features like Agentforce and Einstein may require additional setup, data readiness, and licensing, which can slow down adoption and limit immediate value realization. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform helps solve the challenge of fragmented systems and disconnected data across the organization. By providing a unified platform, it enables us to integrate multiple applications, APIs, and data sources into a single ecosystem, which improves data visibility and consistency. It also addresses inefficiencies in manual and repetitive processes. With its automation capabilities, we are able to streamline workflows, reduce human errors, and improve overall operational efficiency. This has significantly reduced turnaround time for key business processes. Another major problem it solves is the lack of scalability in traditional systems. The platform allows us to build and extend applications quickly, supporting growing business needs without major rework. Additionally, it helps bridge the gap between business and IT teams through its low-code capabilities, enabling faster development and collaboration. The benefits we’ve seen include faster time-to-market, improved productivity, better decision-making through unified data, and the ability to deliver more connected and personalized customer experiences. ### 3. Customizable Customer Data Tracking That Fits Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Ana G. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I value being able to store and track all of our customer data in one place, and to customize the system to our specific business use case. A business can’t really operate or scale effectively without a CRM, and Salesforce is extremely powerful and flexible, so it can fit the needs of organizations of any size. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** It can be complicated to learn and use for first-time end users, but there are tons of resources available to help. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Because Salesforce is so dominant in the market, it integrates with essentially our entire tech stack. That means our sales reps can work efficiently inside Salesforce without constantly swiveling their chair to jump into another tool. We’re able to keep everything integrated and accessible from within Salesforce, which is where they live and breathe day to day. As a result, adoption goes up, and the team becomes more efficient and better able to stay focused on producing revenue. ### 4. Quick, Reliable Navigation Across Tickets, Integrations, and Sales in Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Alex K. | Manager, End User Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Navigating between support tickets, our Conga integration, and other community portal functions is quick and easy. I can also access our sales opportunities directly within the support view, without having to switch over to the sales view. I’ve very rarely had any issues accessing reports or ticket data, and I can’t recall many crashes or similar problems. Uptime has seemed close to 100% over the past several years that I’ve been using Salesforce on a daily basis. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Figuring out which report types I need to pull "X" data can be tedious. It isn’t always clear what kind of report I should set up for the specific dataset I’m trying to get. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce supports all of our end-user ticketing flows and helps our agents stay connected with end users across our 24/7 support business. We can also create client workbooks and agent-facing support documentation that are easily accessible within the main support platform in Salesforce. The reporting features allow us to track both overall and client-specific support metrics (number of tickets, historical trends, etc.). There’s also flexibility in the ticket categorization options we want to use when agents handle tickets, along with flexibility to integrate with other tools. We use Conga report for our automated monthly reports. This is core functionality we need to operate our business. ### 5. Salesforce Streamlines Lead & Campaign Management with Powerful Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Mahima K. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** salesforce platform has been extremely valuable for managing customer relationships. tracking marketing campaigns, and analyzing lead performance, it provides a centralized system where marketing sales, and customer support teams can collaborate effectively. one of the biggest advantage of salesforce is its lead and campaign management, i can easily track leads generated from multiple marketing channels such as email campaigns, social media ads and website forms. also automation is very useful , tasks such as lead assignment , follow up reminders and campaign tracking can be automated, it improves marketing efficiency . also its analytics and dashboards are powerful. i use it daily to monitoring, campaign performance, conversion rate, ROI. the integration between salesforce and Jira helps to manage marketing teams and technical teams. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** although its a powerful, the initial setup and customization can be complex marketing teams may require technical support to configure workflows, dashboards and integration properly,. overall its very good. and easy to use. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** using salesforce has significantly improved our lead tracking, campaign visibility and marketing performance analysis, it helps to align marketing activities with sales objectives and ensures that valuable leads are managed efficiently. its a highly capable CRM and marketing management system. for marketing specialist who need strong campaign tracking , automation and analytics, it provides the tools require to optimize marketing strategies and improve customer engagement. ### 6. Customizable and Integral, Yet Overwhelming at Times **Rating:** 4.5/5.0 stars **Reviewed by:** Riya A. | Marketing Operations Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find a lot of features on the Salesforce Platform really beneficial, especially because it supports clean integration with different tools like HubSpot. I like how customizable and scalable the platform is, which allows us to structure data in a way that suits our processes instead of being locked into a rigid setup. The reporting and automation capabilities are particularly beneficial. Being able to build custom reports, manage campaigns, and integrate with external tools makes it easier to maintain clean data and support both sales and marketing efficiently. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think if there's something that needs improvement, it's the overall complexity of configuration and maintenance. Like, while the flexibility is a strength, it can also make the platform feel overwhelming. Especially when managing custom fields, automation, and permissions. Reporting is powerful, but building more advanced reports can sometimes require extra steps or workarounds. Improvements in usability and a more intuitive set of certain admin level functions would make it even much more efficient for the day-to-day operations, I believe. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a central CRM to manage accounts and campaigns, handle segmentation, reporting, campaign tracking, and data management. It acts as our source of truth, integrates with tools for enrichment and workflows, centralizes data, standardizes workflows, and improves collaboration. ### 7. The Platform That Evolves for Enterprise Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Parth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I love that the platform has evolved ahead of where its customers need to go, particularly with Agentforce 360. The Einstein Trust Layer gives me confidence with deploying AI agents because it handles data masking, toxicity filtering, and audit trails natively. The convergence of Data Cloud with Agentforce is also impressive, allowing for more sophisticated actions by AI agents. I appreciate the headless and API-first maturity, which gives flexibility without forcing proprietary UI lock-in. I value that my prior work—Apex code, Lightning components, and flows—still works today, showing the platform's commitment to continuity. Salesforce Flow is a powerful low-code orchestration engine I frequently use for complex business processes, and combining it with MuleSoft Flows provides remarkable system-level connectivity. Apex and the metadata API continue to be critical for clients with complex business logic requirements. Building custom Agentforce agents with Einstein Copilot and Agent Builder has been surprisingly impressive due to its declarative approach. Data Cloud's real-time segmentation is transformative, and the AppExchange ecosystem remains unmatched even after 17 years. The platform's out-of-the-box experience is unmatched, allowing a new org to be production-capable in minutes. Finally, Salesforce's integration maturity is notable; it works seamlessly with my existing tools like MuleSoft, Tableau, Snowflake, Slack, and more. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I'll be honest because this platform deserves honest feedback. Three things I'd genuinely like to see improve: First, governor limits. They're a necessary architectural constraint, but as the platform takes on more complex agentic workloads — where an agent might trigger multiple flows, callouts, and data operations in a single turn — the limits can become a ceiling. I'd like to see smarter, context-aware limit management as the agentic use cases mature. Second, the learning curve for Agentforce has compressed significantly, which is good, but documentation for complex, production-grade agent implementations is still catching up. Developers building multi-agent architectures with custom topics and chained actions sometimes have to piece together knowledge from community forums and early adopter conversations rather than comprehensive docs. Third, licensing complexity across the multi-cloud portfolio. As a client's footprint grows across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and Agentforce, understanding the licensing model becomes a project in itself. More transparent, consumption-based pricing options would reduce the friction of expanding the platform's footprint. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform provides a trusted, extensible foundation, allowing AI agents to enhance existing investments without rebuilding systems. It unifies data and processes for swift AI action, amplifying enterprises' ability to leverage their accumulated data and relationships. ### 8. Highly Customizable Cloud CRM with Next-Level Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rehan A. | Salesforce Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce is highly customizable and flexible. It has a lot of learning resources available online. It is cloud-based, so we can access it from anywhere. Its CRM capabilities are very powerful and advanced. I am a Salesforce developer, so I really enjoy working with it. Also, Salesforce support is very good and responsive.its easy to use for user . the implementation is easy to advance for developer . I am also using salesforce everyday .. and i have also integrated with others platform like outlook twilio and AWS **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The only thing which i dislike in salesforce is that its cache issue and its changement reflection in UI **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps many companies solve business problems. They use Salesforce to build strong relationships with customers. It helps them provide better services and improve customer experience. It also allows them to track everything properly, like sales, leads, and customer interactions. ### 9. The Agentic Edge: Moving from Data to Action **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshika G. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Agentforce 360’s best feature is its ability to move beyond suggestions into autonomous action. It doesn’t just predict it executes tasks natively within your data. The low-code builder makes deploying these AI agents simple for any Salesforce admin to manage. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The pricing model is unpredictable. Credit-based costs can spike fast. It also requires heavy administrative lifting, if your underlying data is messy, the agents will fail. It’s powerful but demands significant technical oversight and a clean house to be effective. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 solves the problem of static data by turning your CRM into a proactive workforce. The Problems It Solves - Employee Burnout: It offloads Tier 1 repetitive tasks, like order tracking or lead qualification to autonomous agents. Data Fragmentation: It uses Data Cloud to pull info from external silos so agents have the full context without needing to build complex integrations. Slow Response Times: It provides 24/7 support that actually resolves issues instead of just offering help articles. ### 10. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Christoffer A. | Systemutvecklare, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 ### 11. Transforms Lead Capture, Strong Yet Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate using Agentforce 360 Platform for effectively interacting with customers through our website. The platform helps with driving conversations towards lead processes and improves our website lead capture. I see potential in exploring more agent processes like SDR Agent, Employee Agent, and more, which makes this platform valuable as it opens doors to various Agentic business processes. The setup was very easy, and the support and training from Salesforce Trailhead Academy was excellent. I also find the new AgentForce Studio to be amazing, a significant improvement over their previous builder. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Sometimes systems or portions of Agentforce 360 go offline or experience outages. I know these things happen but that can be disruptive during development and potentially could erode trust. Updates are frequent so I hope these types of issues will happen less often. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform for interacting with customers and capturing leads, reducing spam, and improving lead routing from marketing campaigns, leading to improved lead capture from our website. ### 12. All-in-one platform that keeps work organized **Rating:** 4.0/5.0 stars **Reviewed by:** Ruel D. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is that it gives us one clean source of truth and makes the work trackable end-to-end. In a fast-moving environment like ours, that reduces back-and-forth, keeps handoffs clean, and makes it easy to prioritize what matters through dashboards and reporting. I also like how customizable it is. Once the workflow is mapped properly, Salesforce can enforce consistency with automation, so the process doesn’t depend on who’s working that day. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What I dislike most is that it can feel overly complex and admin-heavy for simple tasks—too many clicks, slower performance at times, and small workflow changes often need configuration to get right. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of scattered info and inconsistent follow-ups by keeping everything in one place (records, notes, tasks) and automating workflows. It benefits me by saving time, reducing missed items, and making it easy to track status and report progress. ### 13. A Robust and Scalable Platform for Managing Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal H. | Salesforce Developer, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce stands out for its flexibility and its ability to be customized to support complex business processes. I appreciate how it brings sales, service, and automation together on a single platform, which makes it easier to manage work in one place. The reporting and dashboard features are especially powerful and genuinely help with making data-driven decisions. I use it regularly, and it has significantly improved efficiency and visibility across teams. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The learning curve can be steep, especially for new users or administrators. Some configurations and automations require careful planning to prevent performance issues down the line. Licensing costs can also be high for smaller teams. Even with these drawbacks, the platform’s capabilities still outweigh the challenges. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce addresses the issue of disconnected systems by centralizing customer data and key processes in one place. For me, it’s especially helpful because it automates repetitive tasks, improves data accuracy, and delivers real-time insights when I need them. It also makes collaboration across teams much easier, since everyone is working from the same up-to-date information. Overall, it streamlines operations and supports scaling business processes more effectively. ### 14. Agentforce 360 Brings Data, AI, and Analytics Together in One Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Aayush M. | Data Engineer - Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Agentforce 360 as name says it bring all into one platform which makes it easier to manage Data, AI, Analytical workflows at one place. Also it integrates with variety of vendors which support building automation, deploying solutions and reduce manual workflow work. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** There is no such downsides of Agentforce 360 but it might feel complex for new users as it has a steep learning curve, there are lot of options to discover and if not properly configures then might see performance issue **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Mainly Agentforce 360 Platform different system data everything like data, applications, AI workflows into one place. This makes it easier to manage workflows and get a complete view of customers without switching between multiple tools. ### 15. Agentforce Feels Like a True CRM Teammate—Automates the Busywork **Rating:** 4.0/5.0 stars **Reviewed by:** Salman R. | Technical Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The coolest part about the new Agentforce setup is that it actually gets things done instead of just offering tips. Most CRMs feel like a place where data just sits, but this version comes across more like it’s working alongside you. It can take care of a lot of the back-and-forth tasks—like updating customer records or following up on simple requests—without me having to click through ten different menus. It’s refreshing to have a system that can actually “think” through a process and take a few things off my plate, so I can stay focused on the bigger stuff. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** There’s a lot to take in at first. Salesforce is already a pretty huge platform, and adding autonomous agents into the mix makes the learning curve even steeper. If you don’t set the “guardrails” correctly, the agent can end up trying to do something you didn’t intend, so you may need to spend a fair amount of time babysitting it early on. It also depends heavily on having clean data—if your records are a mess, the agent is likely to make mistakes based on that bad information. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It mostly solves the problem of getting buried in small, repetitive tasks that end up eating the whole day. Before this, our team was constantly reacting to things as they came up. Now we can let the agents take care of the routine work in the background, so we’re not stuck chasing every little request. The biggest benefit is that we respond to customers much faster. People aren’t left waiting for days for a simple update anymore, because the system can often handle it the moment it comes in. ### 16. All-in-One Salesforce Platform with Agents, Data 360, and Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Agentforce 360 is an all-in-one platform that brings together everything you need to keep up with a rapidly changing world. What stands out most about the Agentforce 360 Platform is how it brings everything into one unified view. Having customer data, communication history, and workflows all in a single place makes it much easier to stay organized and respond quickly. Another big advantage is its flexibility, you can tailor the platform to fit different processes and team needs without too much friction. That combination of visibility and customization really helps improve both efficiency and the overall customer experience. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I don’t like that they keep rebranding and changing the names of their products. I’ve been using Salesforce for a long time, and a product we use, and are used to calling by a specific name, can change names multiple times. That creates confusion, especially when people are talking about products; for example, Pardot is now Account Engagement. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Creating opportunities, generating quotes, and providing a customer support system and portal where our customers can open cases all in one place. It centralizes and automates work, people from across different department can collaborate and work on specific records. We’re also catching up to AI and its benefits, and this tool is helping our users get to where they want to be with the support of AI. ### 17. Innovative and Easy to Use, But With Room for Improvement in Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Juan M. | B2B Commerce Cloud Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like that the Agentforce 360 Platform innovates every month and every year, and that it is now AI-based. This has added new features to each cloud, including chatbots, which allow agents to perform tasks more efficiently. Additionally, I think it's great that it completes tasks that an agent might normally forget and allows them to focus more on people. Finally, the initial setup was very easy and intuitive, and the sambots with data already allow for very quick examples. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think the documentation could be better, speaking as a developer, and I feel that there are some features that are hidden. For example, to build an agent, the button is not easy to identify. Another thing is that the translation into Spanish is not very good or accurate. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform allows you to consolidate data from different clouds, view deployment tools easily, and optimize sales channels for customers. ### 18. Salesforce: Total Customization, AppExchange Power, and Scalability That Grows With You **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel Angel H. | Email Marketing Specialist (Project Manager), Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Total Customization: You can build literally anything. It doesn't matter how complex your business process is—whether you're tracking a multi-million dollar pharmaceutical deal at AstraZeneca or managing a small fleet of cars—you can mold Salesforce to fit that exact workflow. The Ecosystem (AppExchange): It’s like the App Store for business. If Salesforce doesn't do something out of the box, there is 100% an app already built that does. You can plug in tools for DocuSign, accounting, or even specialized logistics without writing a single line of code. Scalability: It’s a platform you never outgrow. You can start as a team of two and stay on the same platform when you’re a global company with 50,000 employees. It grows with you. I love that it’s the "Gold Standard." When you use Salesforce, you’re using the same sophisticated "brain" that the biggest, most successful companies in the world use to stay organized. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The "Complexity" Trap: It’s so powerful that it’s overwhelming. For a regular user, it can feel like sitting in the cockpit of a fighter jet when you just wanted to drive a car. You often need a dedicated "Admin" just to change a simple field or workflow. The "Nickel and Diming": Salesforce is famous for its "hidden" costs. You buy the platform, but then you realize you need a specific add-on for reports, another for API access, and another for more storage. The price tag can skyrocket before you even get started. The Learning Curve: It is not "plug and play." If you don't spend hours (or days) in their training portal (Trailhead), you’ll likely get lost. For someone who just wants to get things done quickly—like your current mission to settle your debts—Salesforce would feel like a wall of bureaucracy. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Sales has one spreadsheet, Customer Service has another, and Marketing is using a different tool. No one sees the full picture. The Benefit: It creates a "Single Source of Truth." For a user, this means when a customer calls, you don't ask "Who are you?" You already see their entire history, their past complaints, and what they bought. It makes you look incredibly organized ### 19. Reliable Platform for End-to-End Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** mohammad t. | Senior Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** 1. Customization & Flexibility. 2. Ease of Use. 3. Customer Support. 4. Trailhead community. 5. Excellent analytic and reporting. 6. App Exchange (like Google Play Store) 7. Agentforce AI **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** 1. Limitation in core feature like some org are not available for learning. 2. Cost of licences. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** 1. The manual process/work problem is solved by automation tools (Flow, Approval process, and Case assignment rules), which saves time as well as reduces human error. Cases and Deals can be resolved fast. 2. Managers/upper management were lacking real-time insights into sales pipelines and performance, which is solved by real-time dashboards and reports. 3. Building and scaling custom apps usually takes high cost and time, but with the help of low-code tools, building apps became faster with less code. 4. Salesforce Releases: Salesforce auto-upgrades organizations with their releases 3 times a year. 5. Connecting CRMs with ERPs, payment gateways, or third-party tools is complex, which is solved by AppExchange connectors and MuleSoft tools, which reduce integration efforts. ### 20. Elevated Our CRM Game with Robust Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Annpurna S. | Marketing Data Operations Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like most about the Salesforce Platform is its powerful reporting and dashboarding capabilities. I also really appreciate the account and contact page layouts and how flexible the platform is in terms of configuration. The ability to customize fields, relationships, and layouts based on business needs is extremely valuable to me, as it allows us to adapt Salesforce to different use cases without heavy development. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One area I feel could be improved is reporting flexibility, particularly around account-level reporting. I wish there were more options to combine three or four different report types into a single, unified view, which would make analysis more efficient and reduce the need to rely on multiple separate reports. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform helps solve the challenge of centralized customer and prospect data management. It enables my team to efficiently manage outreach activities, support campaign execution, and maintain data consistency across teams. Additionally, the reporting and dashboard capabilities provide valuable insights into performance, helping us track progress, identify gaps, and make data-driven decisions. ### 21. Easy-to-Use, Scalable CRM Platform with Strong Integrations and Security **Rating:** 4.5/5.0 stars **Reviewed by:** Prabhat Kumar N. | Student, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce Is a very good Platform primary used as CRM(Customer Reletionship Management) tool which provides various solutions for Customer Reletionship Management Salesforce does provide multiple clouds for different purposes like Sale Cloud, Service Cloud, Marketing Cloud, Data cloud, Non profit cloud, Consumer Goods Cloud etc.. The things I mostly like is This platform is very easy to use and easy to impemnt the UI is very user friendly to manage everything easily It is not just a tool it is a good Platform to build our own Custom application without using any external systems and the app can be fully managed inside Salesforce with Salesforce infrastructure This platform is very easy to integrate with any external systems we can easily connect it through Salesforce Connect,HTTP callout and another easy and no code approach is AppExchange which can help to connect with some prebuits app avalaibale in Salesforce which can be used for various purposes There are standard Api and Event Driven Architecture which helps to customize and integrate with pro code approach as well. One good this about Salesforce platform is it is easy to maintain and scale integration like it provides Versioned Apis ,Sandbox enviornment which are really good for development and testing ,Logging and monitoring features which helps to develop and test accurately Salesforce helps to automate the repetaive tasks to simple automations. In the automation Case the frequency of using saleforce is high . It provides high quality of Data security with good customer support And one best thing about Salesforce Platform is It supports Agentic Ai Assistant like Agentforce which is really helpful for everyone to understand about the platform and UI and backend things as well **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** As a platform as service platform Salesforce does have some strict governer limit which reduce the flexibility interms of development side which is something I dont like much The platform is highly upto CRM side so it is not that much helpful for non CRM application Low code and pro code approaches are really great but sometimes it creates confusion across clients that which approace will be more effective and usefull Devops and CI/CD workflows are somewhat better in some other cloud+native PAAS platform **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce does provide multiple clouds for different purposes like Sale Cloud, Service Cloud, Marketing Cloud, Data cloud, Non profit cloud, Consumer Goods Cloud etc.. This platform is very easy to use and easy to impemnt the UI is very user friendly to manage everything easily It is not just a tool it is a good Platform to build our own Custom application without using any external systems and the app can be fully managed inside Salesforce with Salesforce infrastructure Salesforce enables scalibality without rewriting every things. Salesforce helps to scale the business tech infrastructure through configuration first as it is easy to understand for everyone as compared to code approach It supports multiple roles inside one single platform like admin developer, Mangers and end users Salesforce balance the flexibility with securit This platform is very easy to integrate with any external systems we can easily connect it through Salesforce Connect,HTTP callout and another easy and no code approach is AppExchange which can help to connect with some prebuits app avalaibale in Salesforce which can be used for various purposes Salesforce does helps to manage the Customers through Sales cloud and helps Salesforce team to manage sals info and track leads, opportunity and phone calls. Whereas Service cloud helps to manage the case,tasks and other service request customer have raised. Marketing cloud is one of most useful feature for marketing automation which helps to Create,personalize email ,sms message and notifications for marketing usages and send ,track features are really helpful. ### 22. A powerful and flexible CRM platform for managing end-to-end business processes **Rating:** 5.0/5.0 stars **Reviewed by:** Manish B. | Compliance Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is its flexibility and scalability. It allows complete customization of workflows, objects, reports, and dashboards according to business needs. The platform is very feature-rich and supports automation, detailed reporting, and integrations with multiple third-party tools. Once configured properly, it becomes a central system for tracking leads, applications, communications, and performance metrics. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The main drawback of Salesforce Platform is its complexity for new users. The learning curve can be steep, especially for teams without prior CRM experience. Initial implementation and customization require time and technical expertise. Some advanced features are expensive and locked behind higher-tier licenses. Additionally, occasional system updates can change layouts or processes, which requires retraining users. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of managing large volumes of data, workflows, and customer interactions in a structured and centralized way. It helps eliminate manual tracking, reduces errors, and improves visibility across teams. Automation and reporting features save time and allow better decision-making. Overall, it improves efficiency, accountability, and collaboration while ensuring data accuracy and compliance. ### 23. Flexible, Scalable Low-Code Platform .for Custom Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Drashti P. | Summer Internship Program, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Agentforce 360 Platform (formerly Salesforce Platform) is its flexibility and scalability for building customized business solutions. It provides a powerful low-code and pro-code environment that allows organizations to automate processes, create applications quickly, and integrate with multiple systems. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One challenge with Agentforce 360 Platform (formerly Salesforce Platform) is that advanced customization and complex implementations can require significant technical expertise and ongoing maintenance. While the platform is powerful, managing governor limits, integrations, and large-scale data models can sometimes be challenging for enterprise environments. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform (formerly Salesforce Platform) helps solve the problem of disconnected business processes and manual operations by providing a centralized and customizable platform for automation, application development, and customer management. It enables organizations to streamline workflows, integrate systems, and improve collaboration across departments. ### 24. Unmatched Flexibility and Scalability for Enterprise Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Ameer A. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce Platform is extremely flexible and scalable for building enterprise applications and automating business processes. The declarative tools like Flows, validation rules, and reports allow quick configuration without heavy coding, while Apex and Lightning Web Components give full control for complex customizations. Integration capabilities with REST APIs, middleware, and third-party systems are strong, which helps connect multiple business systems easily. The ecosystem is another big advantage – AppExchange apps, strong documentation, Trailhead learning resources, and community support make it easier to troubleshoot and continuously upskill. Overall, it enables faster delivery, good security, and reliable performance for large-scale implementations. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The main downside is cost, especially for licenses, add-ons, and storage, which can become expensive as the org scales. Performance can sometimes be impacted in large orgs with heavy automation or complex flows if not optimized properly. Deployment and release management can also be challenging, especially when dealing with metadata dependencies and conflicts across environments. There is a learning curve for new developers and admins because of the platform’s depth and frequent updates. Debugging certain issues, especially in production, can be time-consuming. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us solve challenges around fragmented systems, manual processes, and slow application delivery. Instead of maintaining multiple tools for CRM, integrations, approvals, and reporting, everything is centralized on a single platform. We use it to automate lead management, approvals, notifications, and data synchronization between external systems and Salesforce, which reduces manual effort and errors. From a development perspective, the platform enables faster delivery through a mix of low-code tools like Flows and powerful customization using Apex and Lightning Web Components. Integrations with REST APIs and middleware allow us to connect marketing platforms, ERP systems, and third-party applications seamlessly. Security, role-based access, and audit tracking are built in, which simplifies compliance. Overall, it improves operational efficiency, shortens development cycles, and provides better visibility into business data for decision-making. ### 25. Streamlined Donor Management with Intuitive Features **Rating:** 4.0/5.0 stars **Reviewed by:** Sunil T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like using the Agentforce 360 Platform for managing donor information and leads because it offers better visibility and search ability. I enjoy the list views and activity capture with Einstein Activity Capture because it means I don't have to go through the whole list of emails and can take down helpful notes to refer back to later. The interface is pretty intuitive once you understand it. Additionally, switching to Agentforce 360 Platform from Excel spreadsheets has made managing donor data better and easier. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The interface is good and pretty intuitive once you understand it, but there's a slightly longer learning curve for newcomers. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform offers better visibility and search ability, making it easier to manage donor data. Its list views and Einstein activity capture streamline email management and note-taking, enhancing data management efficiency and aiding future reference. ### 26. Powerful, Scalable Salesforce Platform for Custom Workflows and Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jyoti H. | Senior International Business Development Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce Platform offers strong customization and scalability, allowing businesses to tailor workflows, data models, and processes to their specific needs. Its ability to centralize data, automate processes, and integrate with multiple tools makes it a powerful foundation for managing business operations efficiently. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce Platform can be complex to set up and manage, often requiring technical expertise for customization and maintenance. Additionally, costs can increase with advanced features and integrations, and performance can sometimes feel slow with large data volumes. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the challenge of managing fragmented data and manual processes by centralizing information and automating workflows. This improves data visibility, reduces operational inefficiencies, and enables better decision-making, helping teams work more efficiently and scale operations effectively. ### 27. Unmatched Flexibility and Innovation—The Best Platform for Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Omkar T. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce platform is its flexibility, scalability, and ability to adapt to changing business needs. It allows organizations to build highly customized solutions using tools like Apex, Flow, and Lightning while maintaining strong security and performance. Salesforce makes automation easy, improves collaboration across teams, and provides powerful reporting and analytics for better decision-making. Its cloud-based nature ensures accessibility from anywhere, and frequent updates keep the platform innovative and future-ready. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Genuinely there is nothing I dislike about the Salesforce platform. They are the best platform I have ever seen. I daily use Salesforce from last 5 years and have not faced a single issue. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves everyday business problems like scattered data, too much manual work, and poor coordination between teams. Instead of information being spread across emails, spreadsheets, and different systems, everything comes together in one place. This makes work smoother and decisions quicker. For me, it means less time fixing data issues and more time building useful solutions, automating tasks, and helping teams work smarter and serve customers better. Salesforce solves very real, day-to-day problems that many businesses face, such as disconnected systems, manual follow-ups, and lack of clear visibility into customer data. Earlier, teams had to depend on spreadsheets, emails, or multiple tools, which often led to errors and delays. Salesforce brings everything onto one platform, making data reliable and easy to access. This helps sales, service, and management stay on the same page. For me, it reduces repetitive work, improves efficiency, and allows me to focus on creating meaningful automations and solutions that genuinely make users’ jobs easier and improve customer satisfaction ### 28. Flexible, Scalable Salesforce Platform for Highly Customizable Enterprise CRM **Rating:** 5.0/5.0 stars **Reviewed by:** DIEGO N. | Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like most about Salesforce Platform is its flexibility and scalability. It allows you to customize almost every part of the sales process, from data models to workflows and automations, which makes it very powerful for complex business needs. I also value the ecosystem and integrations—it connects well with a wide range of tools, and the AppExchange adds a lot of additional functionality. On top of that, the reporting capabilities are quite robust, giving good visibility into pipeline performance and team activity. Overall, it’s a very solid platform if you need a highly customizable and enterprise-level CRM. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** One of the main things I dislike about Salesforce Platform is its complexity. While it’s very powerful, it often requires significant time and technical knowledge to configure and maintain properly, especially for more advanced use cases. It can also become quite expensive as you scale, since many essential features and integrations are only available in higher-tier plans. Additionally, the user experience isn’t always the most intuitive, which can slow down adoption for non-technical teams. Overall, it’s a great platform, but it can feel heavy and resource-intensive compared to more user-friendly alternatives. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of fragmented customer data and lack of visibility across the sales process. Before using it, information was often scattered across different tools, making it hard to track interactions, manage opportunities, and maintain consistency in follow-ups. With Salesforce, everything is centralized—from leads and accounts to activities and deals—allowing for better organization and collaboration across teams. It also helps standardize processes through workflows and automation, reducing manual work and minimizing errors. This benefits me by improving visibility into the pipeline, enabling better decision-making with reliable data, and ultimately helping increase efficiency and conversion rates in the sales process. ### 29. InDepth Review with pros and cons of the Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce has an important advantage of offering many possibilities for flexibility. Because of its broad base and advanced features based on Apex and Lightning Web Components, the system can be configured as per any kinds of business requirements. Applications like Flow Builder and Process Builder help non-engineers in handling the complexity of linking documents and procedures. This allows organizations to quickly adjust the system as per the changing business environment’s demand without seeking IT department assistance to carry out every single task. Because an employer’s facilities are in the clouds, this becomes a bonus since most people are working from home and that is essential. The system is flexible in such a way that it has been made for small enterprises or well-endowed large corporations. The integration part with the AppExchange is worth commending as it is a hub for innumerable apps and integrations useful in adding-on Salesforce capabilities even with the limitations of integration of other platforms e.g. Slack and Google Workspace. Salesforce community consideration is another point to highlight. There is a healthy surrounding within the Salesforce sphere in terms of having a community of developers, volumes of admin, and consulting help and they share what works and what does not, this contributes to a great deal towards problem-solving and learning. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Despite its strength, the platform has many drawbacks. The learning curve is one of the main problems. Navigating the system and determining what you truly need versus what is merely available might be overwhelming due to the abundance of functions. As a company expands, Salesforce's pricing may potentially become an issue. Despite the platform's range of options, adding additional users, premium features, or AppExchange apps can quickly drive up costs. This can be a big factor for small to medium-sized companies, particularly if extensive customisation or external integrations are needed. Another area for improvement is the performance and limitations of its declarative tools. Flow Builder and Process Builder are great for building automations without code, but they don’t always provide the flexibility needed for complex or highly customized solutions. As a result, businesses may have to rely on developers and custom Apex code to meet specific requirements, which can slow down implementation and increase long-term maintenance. Finally, even though the user interface has improved with Lightning Experience, it can still feel unintuitive in certain areas. Some users find navigation between different objects and modules a bit clunky, when working with large amounts of data or building reports. Conclusion (without confusion): Salesforce is an excellent platform for businesses that scales and customize their CRM experience, with a strong set of features, flexibility, and cloud-based accessibility. That said, it takes time to learn, and the total cost can add up over time—especially as businesses grow. Still, for those who invest in understanding its capabilities, Salesforce can meaningfully enhance productivity and business operations. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I can certainly explain some common problems that the Salesforce platform is known to solve for businesses: Salesforce helps businesses manage their customer data effectively, enabling them to build and maintain stronger customer relationships. This can lead to improved customer retention and increased sales. Salesforce automates various aspects of the sales process, such as lead generation, opportunity tracking, and email marketing, which can enhance sales team productivity and efficiency. The platform provides tools for marketing teams to create and execute marketing campaigns, track customer engagement, and analyze marketing data for better decision-making. Salesforce centralizes data from various sources, making it easier for teams to access and collaborate on information, leading to better decision-making and a more unified view of the business. Salesforce's flexibility allows businesses to customize the platform to their unique needs, ensuring it can grow with them as they expand. Salesforce offers robust reporting and analytics tools that help businesses gain insights into their operations, customer behavior, and performance, facilitating datadrive decision making. With the Salesforce AppExchange, businesses can access a vast ecosystem of third-party apps and integrations to extend the platform's capabilities, addressing specific business requirements. In summary, Salesforce solves a range of business challenges related to customer management, sales, marketing, data handling etc. The benefits depend on how effectively a business implements and utilizes the platform to address its specific needs and goals. ### 30. Flexible CRM Platform for Managing Data and Workflow Automations. **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan K. | System Analyst Apprentice, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I really like the flexibility and customization options of the Salesforce Platform. It allows teams to build workflows, automate tasks, and tailor the system to our specific business requirements, which is a big plus. Having all customer data stored in one place is also very convenient. Being able to shape objects, workflows, and automations around our business needs—rather than forcing our processes to fit the tool—makes day-to-day work much easier. On top of that, centralizing information helps us monitor customer interactions, streamline operations, and ultimately improve overall productivity. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The site can be confusing to use at times, especially when I’m trying to configure more advanced features or options. It often seems to require some administrative or coding expertise, and the learning curve may feel steep for novice users. I think it would be easier to navigate if some features were streamlined or removed, and if the onboarding process were made simpler and more user-friendly. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Salesforce Platform to centralize customer information, automate business processes, improve visibility, and streamline operations by integrating it with other tools. It’s flexible and highly customizable, which makes it easier for us to build workflows that fit our specific business needs and keep everything running more smoothly. ### 31. Effortless CRM with Robust Security, Needs Feature Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** MERUGU S. | Employee, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like how the Salesforce Platform is easy to use whether you're an admin or a developer. Creating new lightweight apps using pre-existing components is incredibly simple. I appreciate the excellent security it provides to the organization through the privileges concept. It's the best CRM for getting leads and converting them into opportunities. The simple UI with great objects like accounts, contacts, and leads etc., really stands out. The roles assignment feature makes it easy to assign proper privileges to employees or users. I find the permission sets and groups feature very helpful for giving only the required permissions to specific users. The automatic approval process is handy for smoothly sending mail to contacts after converting them into opportunities. Setting up the entire Salesforce Platform for my application was very easy with just a few clicks. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Sometimes we need to logout and login to get the updated changes in our app. This one irritated me more. Also I wish Salesforce implements new feature like login with multiple accounts by switching them in single browser window. They should more focus on improving Agentic force to provide more help to the user. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to easily access lead details and for its excellent lead conversion path. It simplifies app creation, strengthens security with privileges, and smoothly processes approvals and emails. The roles and permissions features help manage user access effectively. ### 32. Powerful and Flexible—Once Learned, It Streamlines Customer Management **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie G. | SEM Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is very powerful while still staying flexible. Once you understand how it works, it becomes an easy-to-use tool for keeping track of customer relationships and making processes more efficient. It’s something I use every day as part of my work routine, and it has integrated smoothly into the steps and workflows I use to implement. Great customer support. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** “f I had to pick something; it would be that the Salesforce Platform can be complex for new users. Because it’s so robust, it can take time to learn all the features. But that same complexity is also what makes it such a powerful system once you get comfortable with it **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of scattered customer information by bringing everything into one centralized system. That benefits me because it gives clear visibility into customer interactions and opportunities, helping me stay organized and make more informed decisions. ### 33. Efficient Data Management and Reporting Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Mario M. | Application Support Engineer - Calibre, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform puts everything in one place and is easy to use. It helps us manage big data efficiently and provides the ability to generate reports as needed. Another thing I appreciate is that it can fit any business, which is really helpful since we support many tools and companies. We can gather everything in one place, like old service requests and cases in the queue, and it even helps with creating articles. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The auto modification of the case status sometimes triggers with any response from the customer. It would be better if AI analyzed the response and decided whether to change the status or not. Another point is to stop sending spam emails. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to track service request statuses. It manages big data, centralizes old service requests and case queues, and helps create reports. It's user-friendly and fits any business, making customer request handling efficient. ### 34. Unmatched Customization and Scalability for Growing Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** NISHANT S. | IT-Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its high level of customization and scalability. It allows businesses to tailor workflows, objects, and automation to match their exact processes without heavy coding. The platform’s powerful ecosystem—including AppExchange, robust integrations, and strong analytics—makes it easy to extend functionality as needs grow. Additionally, its cloud-based architecture, strong security, and continuous innovation help organizations manage customer data effectively and scale with confidence. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** What I dislike about the Salesforce Platform is its high cost and complexity. Licensing, add-ons, and customization can become expensive, especially for small or mid-sized businesses. Additionally, while the platform is powerful, it has a steep learning curve—many configurations and advanced features require specialized knowledge or dedicated administrators, which can increase implementation and maintenance effort. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform solves the problem of disconnected customer data and inefficient business processes by providing a single, centralized system to manage customer information, workflows, and interactions across teams. This benefits me by improving visibility, productivity, and decision-making. With all customer data in one place, teams can collaborate better, automate repetitive tasks, track performance in real time, and deliver more personalized customer experiences. The platform’s scalability and integrations also allow the business to adapt quickly as processes evolve and grow. ### 35. Salesforce Unifies Student Management Statewide in One Easy System **Rating:** 5.0/5.0 stars **Reviewed by:** Shanetria P. | Preceptor Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I appreciate that Salesforce meets the needs of my organization. It enables us to manage our students electronically in a single system across our statewide network. We can create profiles for each student and track their activity no matter where they are in the state, which helps keep everything consistent and easy to access. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I don’t really have any dislikes about Salesforce. We’re able to tailor it to fit exactly how we need to use it. There was a slight learning curve at the beginning, but with continued use it’s become a blast to work with. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We originally managed everything manually using paper and Excel sheets. With Salesforce, the entire state network can access all information in real time, which has made it much easier to keep everyone aligned and working from the same up-to-date details. ### 36. Empowers Our Sales Teams with Seamless Integration and Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Karan R. | Business Development Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** With a single Enterprise license supporting our core organizational setup and around 25 Sales Cloud licenses powering frontline execution, the Salesforce Platform consistently demonstrates its value at both strategic and operational levels. The system offers an intuitive user experience, allowing our sales teams to quickly adopt the platform and work with minimal friction. Implementation is straightforward, thanks to Salesforce’s out-of-the-box features and well-defined configuration options. The enablement ecosystem including Trailhead, comprehensive documentation, and responsive customer support further accelerates productivity and onboarding. The platform’s wide range of features, from automation and reporting to pipeline management and integrations, truly sets it apart. Salesforce connects smoothly with our other systems, ensuring reliable data flows and unified visibility throughout the business. We depend on the platform extensively, and its stability, flexibility, and scalability provide a solid foundation for our commercial operations. As a business development executive, I use Salesforce daily to assign leads, update relevant information, and make sure stakeholders receive accurate details. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Although the platform offers a solid and reliable experience, the steep licensing costs present a major obstacle for teams looking to expand. Customizing the system can quickly become complicated and demand considerable resources if you don't have skilled administrators. Additionally, certain features seem to go unused because their configuration is too involved. During periods of heavy use, performance may fluctuate, which can affect how efficiently users are able to work. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce has significantly streamlined our entire demand-generation and sales execution workflow. The platform integrates smoothly with Sales Navigator, Outlook, Apollo, ZoomInfo, and other essential systems, allowing our teams to extract, enrich, and engage leads without any operational obstacles. Moving from Pardot to Salesforce has unified our marketing and sales activities within a single ecosystem, which has enhanced data integrity, improved campaign visibility, and made lead handoffs more efficient. Overall, Salesforce is minimizing manual work, strengthening our pipeline processes, and boosting productivity throughout the commercial function. ### 37. Salesforce Boosts Efficiency with Automation, Dashboards, and Better Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** alesforce is a very helpful platform because it makes managing customer information easy and organized. It allows businesses to track sales, communicate with customers, and store important data all in one place. I like Salesforce because it saves time and improves efficiency by automating tasks such as follow-ups and reports. It also provides useful insights through dashboards and analytics, which help in making better decisions. Overall, Salesforce helps businesses build stronger relationships with customers and grow more effectively **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** that you need to open to many pages when you work on it **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves key business problems like disorganized customer data, poor team communication, and missed sales opportunities. It brings all customer information into one place, helps teams work together, and automates tasks like follow-ups. It also provides reports and insights, helping businesses make better decisions and save time. ### 38. Streamlined Contract Management with Seamless Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Gab C. | Commercial Operations Team Leader , Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like how Salesforce Platform is all in one, making it easier to manage contracts by organizing them with opportunities and quotes. I enjoyed creating quotes and generating contracts. Another thing I appreciate is the ease of communication with colleagues through the platform, which adds to its manageability. The initial setup was so easy, making the transition smooth. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Maybe the interface of cases, I noticed that emails in the body of a case is a bit all over the place. Maybe make it more easier to look at. Make it look like an actual email perhaps. Making snips and everything visible. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to organize contracts using opportunities and quotes. It helps me manage and generate contracts easily, plus it facilitates communication with colleagues on one platform. ### 39. Secure, Feature-Rich Platform That Keeps Us Organized **Rating:** 5.0/5.0 stars **Reviewed by:** KETAKI C. | Business Development Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce helps me keep all my data secure and organized. It also offers a variety of features, such as allowing me to add my daily tasks. Additionally, if I integrate Salesforce with another platform, I can view my daily activities. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The biggest challenge with Salesforce Platform is its complexity. Even simple configurations can feel overwhelming for new users, and the learning curve is steep unless you have dedicated admins or developers. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps centralize workflows, automate repetitive tasks, and manage data across multiple teams in one place. It allows quick development of internal apps without heavy coding, which speeds up delivery cycles. Identity management, permissions, and access controls are also easier to manage at scale. Overall, it reduces manual work, improves data consistency, and helps teams collaborate more efficiently across departments. ### 40. Easy to Use, Highly Customizable Platform That Evolves With Our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Salesforce Specialist and Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** The Agentforce 360 Platform is easy to use and easy to customize for our business needs. It's also a great platform that evolves with your ever-changing business needs. Where we are now is not where we were 10 years ago and the platform has evolved with us **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** There needs to be more robust/customizable reporting (i.e. more links between certain fields like activities & tasks, etc) **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 helps keep our sales data organized and easily searchable among several hundred products ### 41. Flexible, Scalable, and Perfect for Growing Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Tanish S. | Sr. Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is its flexibility and scalability. It allows you to customise workflows, automate complex business processes, and integrate seamlessly with external tools without heavy development effort. The UI is intuitive, the reporting capabilities are powerful, and the AppExchange ecosystem makes it easy to extend functionality as the business grows. Overall, it gives teams a single, reliable source of truth with the agility needed to support fast-changing business needs. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The only drawback of Salesforce Platform is its complexity at scale. As you start adding more customisations, integrations, and workflows, the system can feel heavy and sometimes requires specialised expertise to manage. Licensing and add-on costs can also become high for growing teams. That said, these challenges are manageable with proper governance and do not outweigh the overall value the platform provides. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us centralize customer data, automate key business processes, and improve cross-team visibility. It solves the challenge of scattered information by giving us a single, unified view of every customer interaction. Automated workflows and approvals have reduced manual effort, improved response times, and increased overall efficiency. With better reporting and real-time dashboards, decision-making has become faster and more data-driven. Overall, it has helped streamline operations, enhance customer experience, and support our growth with a scalable foundation. ### 42. Empowers Non-Technical Teams to Build and Deploy AI Agents Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Umesh P. | Operations Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** This platform helps non-technical users build and deploy sophisticated AI agents quickly. It also boosts productivity and makes collaboration smoother. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** This basically comes with a high and fragmented cost of ownership. It also has data quality and reliability issues, partly because of The effectiveness of the platform's AI is entirely dependent on the underlying data, which can lead to significant operational risk . **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Agentforce 360 platform focuses on solving the integration and intelligence gap—the problem where companies have a lot of data but can’t use it quickly enough to make decisions or support customers effectively. It also addresses the issue of data fragmentation, helping bring information together so it’s easier to access and act on. ### 43. Powerful Tool with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Swet S. | Salesforce Dev & QA, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I love it! It is my favorite software to work with. I can make it do whatever we need. The community is incredible and supportive and it's a great IT environment. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I hate giving my client the explanation of “salesforce’s limitation” :/ I am always trying to improve and learn but sometimes is impossible. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It’s basically an app that I used to keep track of customers information. I sold roofs so all the customers had their own profiles. From inside the profiles I could make notes, and create contracts, add contact info. There’s a lot of different ones out there. I used one at the car dealership I worked at. ### 44. Highly Customizable Platform That Adapts to Any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Hared H. | Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** You can tailor Salesforce to fit your exact business processes using custom objects, workflows, and automation. I used to like the old school salesforce platform, but the new one kind of grow on me. It's pretty fast when searching for cases and such, also like the fact that the results come back fast. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Costs increase significantly as you scale or add advanced features. It also has some issues when loading some sections like comments. I also dont like the fact that if there are a lot of comments you have to click a few times to get the full comments, not very useful when you are trying to search for a config or something made before. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Automation through workflows, triggers, and AI tools like Einstein. The collaboration with the entire company is awesome, we can use salesforce as a documentation tool as well if the issue I am trying to resolve has happened before and someone fixed it. ### 45. Powerful CRM Integration, But Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Gopal K. | Web Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce enables us to effectively manage our CRM, marketing automation, and support ecosystem. It allows us to keep a consistent record of all our customers across different systems, including sales, marketing, and support. Managing opportunities within the CRM platform, running campaigns through the Account Engagement platform, and handling support cases in the support platform are all straightforward tasks thanks to Salesforce. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Salesforce can be quite complex and technical, especially for those who are new to CRMs and marketing engagement platforms. While the base plan is competitively priced, any need for customization or features beyond the standard offering quickly leads to additional charges for each extra module. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce serves as a one-stop shop for all our customer engagement needs, whether it's CRM, marketing engagement, or support case management. Everything can be managed within a single platform, so there's no need to look beyond Salesforce for any customer-related activities. ### 46. Empowers Teams with Flexibility, Despite Steep Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Kshitij P. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I really like the extreme customizability and flexibility of Salesforce Platform combined with its powerful low-code tools. It empowers citizen developers in my organization to reduce IT backlogs effectively. Our team used the Lightning App Builder and Flow to replace a manual, error-prone inventory tracking system, which led to a 30% reduction in inventory discrepancies and significantly faster operational turnaround without needing additional IT hires. Additionally, the initial setup of Salesforce Platform was easy. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** High & increasing cost, extreme complexity & learning curve, performance & technical limitations, integration & data quality hurdles. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps solve complex operational challenges with data fragmentation and manual labor while improving customer experience at scale. It empowers citizen developers to cut down IT backlogs, and streamlines inventory tracking, reducing discrepancies and speeding up operations. ### 47. Empowers Our Sales Team with Comprehensive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Tom l. | sales and marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I like the maps feature the best. Being able to highlight a service area and create a list of customers in that area based on certain parameters is very helpful. A sales rep can highlight an area and get a list of all their customers and leads and create a daily schedule for site visits. I also appreciate the ability to get a dashboard snapshot of the sales team on a daily basis. Additionally, the support I receive is very good and quick to respond. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I just don't find the platform very intuitive. I know there are so many features and customizations we have to learn. I just find it confusing sometimes to see certain views. For instance, getting a view of my opportunities has to be searched in the bar when I feel there should be an individual dashboard with all current progress. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for my sales team to track leads and get full visibility of opportunities and new accounts in one place. ### 48. Game-Changer for Developers with Seamless Custom Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Saket B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** There are many things that Salesforce Platform has made easier for me as a developer. I love that I don't need to write long and lengthy codes because I can just use the built-in drag and drop or point and click solutions. These tools are especially helpful for creating simple solutions for sales and service operations. For instance, when creating a web application where a customer needs to fill out a form, I can directly use the simple validation rules with existing functions instead of writing custom code. The platform's ability to handle this kind of task automatically is a big plus for me. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** Nothing as such overall it is really a great platform. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a low-code tool for managing sales and service operations. It simplifies development with drag and drop solutions and custom validation rules, reducing the need for lengthy coding. ### 49. User-Friendly with Robust Data Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** I find the Salesforce Platform easy to use and I like that everything is well organized, which makes my job easier. I appreciate how it handles data, making it easy to find and work with, especially when collaborating with different teams and sharing knowledge. It allows me to use the data as needed for my program. Setting it up was easy, without any issues, and it's straightforward to understand. I also like that it's easier to use compared to other platforms I've used. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** I think they could improve how you handle dashboards and reports. It depends on your user level, which affects how you can create dashboards and reports. I feel we should be able to just create them, get the data, organize it as I want, and display it how I need, to make my job a little bit easier. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform makes it easier to handle data and create reports, having everything in one place. It's easy to use, well-organized, and simplifies job tasks by facilitating data access, collaboration, and sharing across teams. ### 50. Autonomous Agents + Zero-Copy Data That Keep AI Grounded in Real-Time Facts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?** Autonomous Execution: It’s no longer a passive database. You can build agents that don't just "chat" but actually complete tasks (like processing returns or qualifying leads) across your systems with minimal supervision. Zero-Copy Data: Using Data 360, the platform can "read" live data from external sources (like SAP or Snowflake) without actually moving it. This means your AI is always grounded in the absolute latest facts, effectively killing hallucinations. The "Agent for Setup": It simplifies the "Salesforce Tax." You can now use natural language to handle complex admin tasks—like migrating Connected Apps or managing permissions—saving hours of manual clicking. **What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?** The biggest drawbacks of the Agentforce 360 Platform are its extreme pricing complexity and the "garbage in, garbage out" risk associated with its AI. While the shift to consumption-based "Flex Credits" was meant to help, costs can balloon unpredictably if an autonomous agent takes dozens of micro-actions to solve a single customer query. Additionally, the platform’s power is heavily gated behind Data Cloud; if your underlying data is messy or siloed, the agents tend to hallucinate or provide confidently wrong answers. Finally, for smaller teams, the sheer administrative overhead and steep learning curve often make the platform feel like a high-maintenance engine that requires a full-time mechanic to keep running. **What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Data Fragmentation: It unifies siloed data through "Zero Copy" integration, giving you a real-time "Single Source of Truth" without the cost of moving massive datasets. Operational Bottlenecks: It replaces static chatbots with autonomous agents that can independently resolve complex tasks like lead qualification, scheduling, and returns. Admin Overload: By providing "Agentic" setup tools, it automates high-effort maintenance tasks, allowing your team to focus on strategy rather than manual configuration and "clicking." ## Agentforce 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Agentforce 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A08%3A34+-0500&secure%5Bsession_id%5D=d22055da-1851-4625-9474-0162f7ffb6a0&secure%5Btoken%5D=c85d5aa89bdacf6006747239456ef892e91e4ccbbf89a012860489d222209e91&format=llm_user) ## Agentforce 360 Platform (formerly Salesforce Platform) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Acquia Digital Experience Platform](https://www.g2.com/products/acquia-digital-experience-platform/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - 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[Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Tray.ai](https://www.g2.com/products/tray-ai/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Agentforce 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Agentforce 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.4/5.0 (1,332 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)