eZCom Software EDI Reviews & Product Details

Our company uses eZCom has a 3rd party EDI provider for all of our US business, we receive orders and changes through the platform and send order acknowledgments, ASNs and Invoices. We use the portal every day and it smoothly integrates our orders into our ERP system and receives ASNs form our warehouse WMS.

Once you understand the system it is so easy to know what to adjust where needed. Set ups for accounts, new skus or anything else have very detailed instructions so you know you aren't missing anything.

The team is so helpful, any issue that pops up is resolved quickly and efficiently, it is easy to understand what went wrong/what is missing with the popups. If the representative you are speaking with doesn't know an immediate resolve they will reach out to their colleges for assistance and will escalate to a senior member of their team. I only have positive things to say about my interactions with the eZCom team, they have a "no dumb questions attitude". Review collected by and hosted on G2.com.

It can be a little hard to get a grasp of it if you haven't had previous experience with a similar system and aren't familiar with the interrogation lingo, but once you get an understanding of it is is extremely user friendly. Review collected by and hosted on G2.com.

Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product.

I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.

I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.

I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. Review collected by and hosted on G2.com.

So far havent found anything to dislike and actually wish I had found them sooner. Review collected by and hosted on G2.com.

I like that eZCom Software EDI is intuitive. After learning how to use it, everything functions as it should, and I can figure out a lot of things on my own. Whenever there is an error with one of my documents, eZCom software makes it easy for me to see where the problem is, and it's usually a quick fix because the system explains it clearly. If there's anything I need extra support with, the excellent eZCom customer service team is there. It also allows for smooth order management and transmission of documents without needing to use email. The system saves us time by making it easy to manage multiple orders at once. Additionally, the initial setup of eZCom Software EDI was very easy. Review collected by and hosted on G2.com.

Sometimes I have to print out labels or paperwork for 30+ shipments at a time and they all need to be separate PDF documents. I would love an option to print paperwork for multiple orders that doesn't put everything into one attachment/file. At the moment I have to select and print each individual order which can take a lot of time. Review collected by and hosted on G2.com.

I appreciate eZCom Software EDI for its quick and seamless document transmission, which really helps with managing our national wholesale accounts. I find it easy to set up and use, and I like that it has lots of trading partners. It's a one-stop solution for EDI management that's very quick and easy, with a low learning curve and is quite intuitive. Overall, it feels easier to use than the previous software we were using. Review collected by and hosted on G2.com.

It's on the more expensive side. Review collected by and hosted on G2.com.

I find eZCom Software EDI simple to navigate and the support team is great. Setting up a new QBO instance and switching the sync over was smooth, thanks to the excellent help from the eZCom team. Invoicing is a big priority for us, so having a quick and seamless process is very important. I also appreciate how easy the initial setup was; the support walked us through the entire process on the call and helped to set the entire thing up. Review collected by and hosted on G2.com.

Being able to map accounts in QBO for the integration without having to get on a call with support would be helpful Review collected by and hosted on G2.com.

I have been a daily user of eZCom EDI since December 2023. This was driven by one of my main customers moving to EDI for many of the depots that we supported. I can say, with no shadow of a doubt, that my entire time with eZCom has been professional, productive, and for once in my career, easy. Everyone that I have worked with at eZCom from implementation to post-live support has been knowledgeable and obviously invested in our common interest to be successful. I especially want to do a shout-out to the post-live support team! Every single time that I have contacted them because I needed either a simple clarification or some solid direction, I have always been put in contact with support members that seemed to actually enjoy their jobs. This has been a real game changer for me, as it has not only made my time spent with support more enjoyable, it has the added bonus of making the time more effective. Review collected by and hosted on G2.com.

I have yet to experience anything that I dislike while using eZCom EDI. Review collected by and hosted on G2.com.

I really appreciate the best customer support and service from eZCom Software EDI. They are so prompt in answering all our queries, whether through email or call. The initial setup was very easy, with eZCom assisting and guiding us every step. It also helps a lot with our order and shipping process. I've been using eZCom Software EDI for our EDI needs for 9 years, and we've been very satisfied customers. Review collected by and hosted on G2.com.

Nothing I can think of. We've been using their EDI for 9 years and we've been very satisfied. Review collected by and hosted on G2.com.

I've been using eZCom Software EDI for over ten years, and it's been a great experience. The company has nice, responsive people who care about their users. They treat every call and everyone like family, making the whole experience very pleasant and supportive. The system is easy to understand and work with, so you don't have to be the smartest person in the world to use it effectively. I love that it automates a lot of tasks, saving us time and reducing data entry work. This integration with our regular software is also seamless, allowing us to click a few buttons and have everything populate automatically. I'm very happy with the quick response times and highly recommend it to anyone who needs EDI services. The pricing is competitive too, which is a great bonus. Review collected by and hosted on G2.com.

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I like that eZCom Software EDI is very patient. They show us how to do things step by step. For example, when we were trying to pack shipments for a Boscov bulk shipment and didn't know how to do it, we called them. One time, they showed us how to pack it, and when we forgot, we called them again, and they showed us again. They're very patient and willing to help. Everyone knows what they're doing. Review collected by and hosted on G2.com.

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