eZCom Software EDI Reviews & Product Details

Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product.

I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.

I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.

I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. Review collected by and hosted on G2.com.

So far havent found anything to dislike and actually wish I had found them sooner. Review collected by and hosted on G2.com.

I find eZCom Software EDI simple to navigate and the support team is great. Setting up a new QBO instance and switching the sync over was smooth, thanks to the excellent help from the eZCom team. Invoicing is a big priority for us, so having a quick and seamless process is very important. I also appreciate how easy the initial setup was; the support walked us through the entire process on the call and helped to set the entire thing up. Review collected by and hosted on G2.com.

Being able to map accounts in QBO for the integration without having to get on a call with support would be helpful Review collected by and hosted on G2.com.

I have been a daily user of eZCom EDI since December 2023. This was driven by one of my main customers moving to EDI for many of the depots that we supported. I can say, with no shadow of a doubt, that my entire time with eZCom has been professional, productive, and for once in my career, easy. Everyone that I have worked with at eZCom from implementation to post-live support has been knowledgeable and obviously invested in our common interest to be successful. I especially want to do a shout-out to the post-live support team! Every single time that I have contacted them because I needed either a simple clarification or some solid direction, I have always been put in contact with support members that seemed to actually enjoy their jobs. This has been a real game changer for me, as it has not only made my time spent with support more enjoyable, it has the added bonus of making the time more effective. Review collected by and hosted on G2.com.

I have yet to experience anything that I dislike while using eZCom EDI. Review collected by and hosted on G2.com.

I've been using eZCom Software EDI for over ten years, and it's been a great experience. The company has nice, responsive people who care about their users. They treat every call and everyone like family, making the whole experience very pleasant and supportive. The system is easy to understand and work with, so you don't have to be the smartest person in the world to use it effectively. I love that it automates a lot of tasks, saving us time and reducing data entry work. This integration with our regular software is also seamless, allowing us to click a few buttons and have everything populate automatically. I'm very happy with the quick response times and highly recommend it to anyone who needs EDI services. The pricing is competitive too, which is a great bonus. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Their customer support and reliable automation features have saved us valuable time by streamlining order processing. Their support team has been exceptional, always responding quickly and providing helpful follow-ups to ensure everything was set up to run smoothly. Review collected by and hosted on G2.com.

The navigation system is somewhat complicated and feels a bit outdated. There are times when I have to reach out to customer support just to locate certain features or information. Thankfully, the support team is outstanding and always willing to assist, which helps make up for the complexity of their navigation process. Review collected by and hosted on G2.com.

I like that eZCom Software EDI works every day, twenty-four seven, seven days a week. It helps us reconcile incoming orders with our website and the backend of invoicing and billing. The QuickBooks and Deposco order integrations are also really helpful. Setting up eZCom was very easy. I worked with the project manager and they integrated it with both QuickBooks and our ordering system using the current orders file. Review collected by and hosted on G2.com.

I'd like to see a little more communication when there is a problem. Review collected by and hosted on G2.com.

I like the customer service of eZCom Software EDI the most. As a novice with EDI, the technical process could have been overwhelming, but the customer service team went above and beyond to ensure everything worked perfectly. The setup was made very easy by their support. The integration with Zedonk ERP, which we already used, was quick and easy, which was a big plus for us. Review collected by and hosted on G2.com.

If we didn't have the amazing Customer Support or any EDI experience, I believe the system could be complicated to understand. The interface is quite basic and the knowledge base could be simplified. Review collected by and hosted on G2.com.

I like how simple the eZCom Software EDI platform is. The platform is extremely easy to use, with a dashboard that makes it straightforward to see what's coming up and what purchase orders are due. It's very organized. I also like being able to contact customer service easily for any issues we encounter. The customer service line is knowledgeable, and every time I come across a problem, it's always solved. I appreciate that the customer service representatives know exactly what they're talking about. Review collected by and hosted on G2.com.

I think the looks are a little outdated but other than that it's good. Review collected by and hosted on G2.com.

Our eZCom Software was easy to learn and relatively user friendly. The eZCom team made the implementation process seamless, and they provided clear instructions to integrate our existing items. On the few occasions when we have been unable to figure out how to pull specific data, the support staff at eZCom has been exceptionally helpful and timely. We have several users that engage with the software daily, and we love that multiple associates can access it at the same time. Review collected by and hosted on G2.com.

Locating PO's that have been fully processed can be tricky. Searching for items can also be cumbersome if the items are not set up with the item numbers in specific fields. Once we figured that out, it has been seamless. Review collected by and hosted on G2.com.