eZCom Software EDI Reviews & Product Details

Their customer support and reliable automation features have saved us valuable time by streamlining order processing. Their support team has been exceptional, always responding quickly and providing helpful follow-ups to ensure everything was set up to run smoothly. Review collected by and hosted on G2.com.

The navigation system is somewhat complicated and feels a bit outdated. There are times when I have to reach out to customer support just to locate certain features or information. Thankfully, the support team is outstanding and always willing to assist, which helps make up for the complexity of their navigation process. Review collected by and hosted on G2.com.

Our eZCom Software was easy to learn and relatively user friendly. The eZCom team made the implementation process seamless, and they provided clear instructions to integrate our existing items. On the few occasions when we have been unable to figure out how to pull specific data, the support staff at eZCom has been exceptionally helpful and timely. We have several users that engage with the software daily, and we love that multiple associates can access it at the same time. Review collected by and hosted on G2.com.

Locating PO's that have been fully processed can be tricky. Searching for items can also be cumbersome if the items are not set up with the item numbers in specific fields. Once we figured that out, it has been seamless. Review collected by and hosted on G2.com.

I like that I can go to one place to complete everything needed for Tractor Supply purchase orders. The process is long enough but eZCom makes it a little easier once you get the hang of it.

I also like when there is an issue, I can call the tech line and speak with someone right away. A couple of times I had to wait long minutes but normally the wait time is small.

I also really like their Customer Service team. We had an issue with Tractor Supply and Dallas and his team jumped in and did not give up until we were satisfied. Along the same lines, there was a massive issue with their whole site and we were unable to access the information needed to ship products. Because of this, we received Compliance charges and eZCom immediately reached out an took care of us. Review collected by and hosted on G2.com.

There are a lot of steps to complete PO paperwork. Like I stated in the LIKES, the process is easy once you have the hang of it but there are still a lot of steps to get through.

With these same steps, there is a lot of information in the PO area that has information not needed. Which can make some areas confusing.

With Tractor Supply, every load is different. Sometimes there is an issue and the steps to complete the process in eZCom are not clear. I have had to call Tech and have someone walk me through it.

The website does not make changing company information easy. 4 years ago we had staff changes and to this day no matter how many times we go in and update, old contacts are still in there.

With the massive website issue they had, I think a better backup system needs to be in play here. We couldn't ship 2 loads but had it been a different day, it could've been 6-10 loads. That would have been unacceptable to all parties. Review collected by and hosted on G2.com.

We have been using eZCom for many years now and there are reasons why we have never changed them for anyone else. Their level of customer service is truly unmatched. We tried other EDI companies that were good, but not great. The technicians that help you are all well trained and they will solve any problem that you throw at them. We have called for many reasons and issues that they always solved for us with courtesy and professionalism. They walk you through the process no matter how complicated the problem seems to be. Dallas is the best. Review collected by and hosted on G2.com.

Sometimes the hold time is a bit longer than expected, but we understand just how many people are calling for assistance. Review collected by and hosted on G2.com.

I have been using eZcom Lingo for over 10 years. My industry requires us to process some of our orders via EDi, while i am quite knowledgeable of the ins and outs, i still have questions and doubts if i am doing things correctly. Unlike all other platforms that have switched over to chatbots and Q&A forums... eZcom has always been there with an exceptional support team to guide and help me over the phone in matter of seconds!

i have been approached by many new EDI providers... but i stay loyal with eZcom! Review collected by and hosted on G2.com.

Multi Carton Packing Shipments, it should a one page and have an option to view all items (in my case over a 100+) and assign a Carton # number near each item... press save and you packed 19 cartons in one transaction (i had timeout issues at carton 8) Review collected by and hosted on G2.com.

Their customer service team is extremely helpful when adjustments are needed to be able to walk through the process and really guide you through from beginning to end. Once you have everything connected and mapped properly then the system is fairly easy to use and especially the sync to QBO is helpful to be able to save time in making sure everything is integrated to QBO. Review collected by and hosted on G2.com.

Mapping to QBO is a very manual process that can be difficult without assistance from their team. They are great at helping and walking you through what is needed, but it is a very manual and at times complex process. Review collected by and hosted on G2.com.

I am truly grateful to have been connected with the eZCom Software team. I have been using their services for many years and would highly recommend them, especially to those who may not be the most tech-savvy or advanced users, as the eZCom Platform is incredibly easy to use. There have been several occasions when I felt out of my depth, but the customer service I received not only reassured me, it also provided clear and user-friendly solutions to help me achieve the results I needed quickly. The team makes it effortless to connect with all major retailers and manages the behind-the-scenes processes, allowing you to focus on the sales side of your business while they handle the less enjoyable tasks. They are always willing to chat and discuss new integrations promptly. Once again, I highly recommend eZCom—it's very easy to use! Review collected by and hosted on G2.com.

I have no complaints about eZCom; they meet all my requirements and have been a tremendous help to my business. Review collected by and hosted on G2.com.

I recently started using eZCom Software EDI for my business and I couldn't be happier with the results. The software is user-friendly, intuitive, and streamlines my EDI process immensely. The customer support team is also top-notch, quickly addressing any questions or concerns I have. Overall, eZCom Software EDI has made my life easier and I highly recommend it to anyone in need of a reliable EDI solution. Review collected by and hosted on G2.com.

The user interface can be improved with a more attractive design, although there have been some technical glitches with the software. Nevertheless, the customer support team has always been prompt in fixing any problems. Review collected by and hosted on G2.com.

I like that eZCom Software EDI is easy to use, making it straightforward to process from receiving to invoicing the orders. I also appreciate how easy it is to add new trading partners and the very quick response time from customer service. The customer service team is incredibly helpful and always available to walk you through the process if you have questions, even when trading partners have different confusing rules. The initial setup of eZCom Software EDI was very easy, which I found to be a great advantage. Review collected by and hosted on G2.com.

So far there isn't anything I dislike. Review collected by and hosted on G2.com.

The interface is easy to use, and new connections are implemented promptly with excellent communication throughout the process. They provide several communication platforms, making it convenient to stay in touch. Whenever I request a new connection, every aspect of the implementation is managed smoothly and efficiently. Review collected by and hosted on G2.com.

At this point in time I have nothing negative in my experience in setting up new connections and when we have a problem in our day to day operations. Extremely helpful. Review collected by and hosted on G2.com.