What do users say about Iterable?

Complex, multi-channel email and SMS automations with clear profile segmentation for telehealth journeys. I love that you can run all channels within the same journey, which makes it easier to keep everything coordinated. Review collected by and hosted on G2.com.

These responses are inaccurate and this G2 platform is a scam. Native SMS analytics feel thin, especially when I’m trying to get to business-impact views. MCP usage also runs up against rate limits, and the catalogs and preference center add-ons can feel expensive. Review collected by and hosted on G2.com.

I have been working with Iterable for a year now and I the features we value the most are:

- Catalogs to manage our translations and products. We have presence in over 17 markets and this makes our Marketing team autonomous from the Dev team.

- Custom events to trigger workflows: we use Google Tag Manager to send events and trigger workflows.

- Datafeeds to call endpoints and send the right content to each user.

- 360 user profile, with user data, events and channel subscriptions.

- Drag and drop editor that allows our Marketing team to create cool templates without the need of an HTML/CSS developer.

All these features helps to personalize and segment your audience to a point that you can target them with specific and relevant content at the right time, and what I really appreciate is that we can create a lot of campaigns and workflows with independence from our Developers team. Review collected by and hosted on G2.com.

The possibilities of the Drag and Drop editor are limited. This makes sense because is a third-party solution but it is something that might be improved in the future. We would also like to be able to use a filter in the workflows based on a datafeed answer, to be able to segment in real time. Review collected by and hosted on G2.com.

It grows with you without forcing you to rebuild.

Most platforms make you choose: either you optimize for high-volume consumer marketing, or you build for complex B2B journeys. Iterable handles both without the trade-off. Whether you are nurturing enterprise accounts through a long sales cycle or activating product users at scale, the same platform supports both motions. That matters a lot when your business serves multiple audiences or when your go-to-market strategy is evolving.

The other thing that stands out is how well it connects to the rest of your stack. We reduced the operational overhead of our programs significantly once we had all the right data flowing in. What used to require a lot of manual work and one-off builds now runs automatically based on what customers actually do. That frees the team to focus on strategy instead of maintenance.

If you are evaluating lifecycle platforms, the question to ask is not just "can it send emails." It is "can it become the central nervous system of our customer communication, connected to our data, and able to keep up as we grow." For my team, Iterable has been that. Review collected by and hosted on G2.com.

Reporting is functional but not deep enough to be your single source of truth. Most mature teams will need to connect Iterable to a data warehouse or a BI tool to answer the questions leadership actually asks. That is not unique to Iterable, but it is worth knowing before you assume the platform analytics will cover your needs out of the box.

And early configuration decisions matter more than you expect. Some settings and data structures are difficult to reverse once your programs are live. That is manageable if you invest in the right setup upfront, but it means the implementation phase deserves more attention than most teams give it.

None of these are dealbreakers. But knowing them going in saves you surprises later. Review collected by and hosted on G2.com.

Not really. Haven't used new features. I still use it the same as I always have. Review collected by and hosted on G2.com.

Ability to delete experiments and not copy them over when I copy an email with an experiment. Sometimes I just want to copy the content of the email without the experiment and keep the same graphics of the email. Review collected by and hosted on G2.com.

Flexible, user-friendly UI

Extremely powerful segmentation and personalization

Responsive and helpful support

We've barely scratched the surface of what we can do with Iterable in our first few months and can't wait to keep building out better campaigns Review collected by and hosted on G2.com.

Experimentation is powerful but not very user-friendly, could use some building out.

Would be nice to be able to set more preferences for UI (i.e. what sort of notifications we see, how many lists appear by default on a page, etc.) Review collected by and hosted on G2.com.

It's an intuitive platform that makes connecting your data and making it actionable incredibly easy. The platform allows my team and I to quickly move from idea to execution to orchestrate user touch points that create real value to the business. Review collected by and hosted on G2.com.

The out of the box reporting is lacking insights, it provides what every system provides which is overall and per campaign analytics but diving deeper into those data points aren't well supported. Review collected by and hosted on G2.com.

1. Iterable Team: From the moment we started working with them, their team was there to guide us through every step of the process. They provide expert advice, support and very quick to respond to any questions or concerns our team ever has, they always go above and beyond to ensure a smooth resolution.

2. Product: It's one of the best I've seen so far. The platform is highly intuitive and easy to use, with a robust set of features that enable our teams to create targeted and personalized campaigns that resonate with my audience. Review collected by and hosted on G2.com.

I don't dislike anything about the product or the team so far Review collected by and hosted on G2.com.

I really like how easy to use Iterable is and the interface. The clean and modern UI really stands out for me. I also appreciate the AI incorporated into real-time decisions, which I find quite valuable. The functionalities and data hubs are also big positives for me. The demo was good too, giving me a clear understanding of how the product works. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I like how user-friendly the UI is, which makes everything feel intuitive. The email builder is great for us to create better emails more quickly, and the journey canvas really helps in maintaining automations easily. Review collected by and hosted on G2.com.

The reporting needs to be more customizable. In particular, I'd like to see better reporting for segment growth and have more control when exporting reports. Review collected by and hosted on G2.com.

Iterable is a straightforward platform that can do a lot. Its engagement and personalisation features are great and customer support is amazing. The UI is easy to use and they don't over-complicate their tools. They're also bringing in a bunch of cool AI tools I'm excited to use. Review collected by and hosted on G2.com.

As Iterable is still growing, it doesn't have some of the tools other ESPs provide (like preference centres), but they have partnerships with other providers, and I understand this feature, as well as others (like SMS) are coming soon. Review collected by and hosted on G2.com.