Tropic Reviews & Product Details

The procurement process has been simplified thanks to the unified Tropic system. Review collected by and hosted on G2.com.

I don't understand the logic of the registration process. I already have an account. When I choose the option "I already have an account," I can't log in. However, if I register using the option "I don't have an account yet," I can log in. It should be exactly the opposite. Review collected by and hosted on G2.com.

I find Tropic very easy to configure and it connects seamlessly with our Microsoft stack. The SSO works great and is simple, which is a big plus for us. The support team was very helpful and kind, especially when we reached out to finish configuring SSO. Their quick response with insightful information is key to improving our operations in different matters. Tropic has been very supportive for our IT department and responsive, helping our company achieve goals more effectively. The initial setup was very easy, which made the transition smoother. Review collected by and hosted on G2.com.

Maybe including automatic creation from users when be rightfully assigned for the authentication system without having to manually create the user in Tropic (SCIM implementation) Review collected by and hosted on G2.com.

The Tropic staff is extremely helpful, gives detailed insights on what negotiating levers are going to be most effective, and the automated price benchmark tool is great for guidance on where our pricing sits for large contracts. Review collected by and hosted on G2.com.

The workflows and interface can make it challenging to find specific information on historical contracts. For approval flows, it often takes multiple clicks to make what should be simple changes.

There's also a lack of insight into open requests where you are an approver but the workflow has not reached your step yet, it would be great if there was some option for notifications or a dashboard view of all currently open requests that you are assigned a task in even if that flow hasn't reached your tasks yet.

The price benchmark tool can also be a little inaccurate for certain SaaS that has a lot of SKU variance or very small SaaS solutions. It would be very helpful if it could give more insight not just on total cost relative to contract size, but specific SKUs and services related to that pricing. Review collected by and hosted on G2.com.

I find Tropic to be a very intuitive system. My favorite feature is the ability to forward an email with a contract attached, allowing Tropic to ingest the contract, set up the supplier in the system, and use AI to pull out relative data points and prepopulate them in the system. It's really a light touch for me as the director of vendor management. The AI functionality for contract ingestion is very helpful, and I really appreciate its use for supplier intelligence, especially in benchmarking prospective vendors against others in the Tropic ecosystem. The initial setup was very easy, and Hannah Cody was a great partner in helping us with our implementation. Review collected by and hosted on G2.com.

Because we are new to Tropic, we are managing the vendor hygiene for over a 100 vendors right out of the gates, it would be very helpful to be able to make mass updates to multiple vendors as we get them set up in the system for the first time. Review collected by and hosted on G2.com.

I definitely appreciate the fact that when you are looking at benchmarks for pricing, youre able to see SKU level detail and what other companies have paid for the same product. Many times with other tools you only get the big picture where you analyze based on contract total. Review collected by and hosted on G2.com.

Overall Tropic is great, but if I were to be nitpicky, when you add a contract that is a renewal of another contract, there is no quick way to mark the previous term as renewed. You have to go find the original term and mark it as renewed AFTER you add the new contract, and from there label it as renewed by company ABC. I think itd be more convenient if I could just mark an old contract as renewed from the new contract im adding. Review collected by and hosted on G2.com.

The team at Tropic: From demo to onboarding to ongoing support, everyone I've interacted with has been top of their game, very kind, and responsive. The application itself is amazing, but the people are the best thing. Review collected by and hosted on G2.com.

I'm hard pressed to come up with something I dislike. There has been 1-2 things that I've said would be nice to have, but the team immediately provided ideas for either how they could customize something or developed a workaround. Review collected by and hosted on G2.com.

I think for us, the data aspect stands out heavily because they have a lot of industry data benchmark comparison with other peers. The SLA is another thing I appreciate because they are quick to get to your questions when it comes to renewal. I like how their industry data benchmark allows you to compare and contrast prices and determine if you're getting the best deal, ensuring value for money. The faster response during negotiation cycles of software renewals speeds things up significantly, making the whole process smoother. Review collected by and hosted on G2.com.

I think this space is moving towards sort of agents now. Where agents automatically sort of take the first pass. So I think still waiting to see when they would launch their own agents. Review collected by and hosted on G2.com.

I value Tropic’s rapid benchmarking, which streamlines the review of SaaS agreements. When I consult experts, the responses are concise, actionable, and timely. The combination of faster turnaround and support for complex negotiations—such as Microsoft licensing—adds meaningful value Review collected by and hosted on G2.com.

Some smaller or niche suppliers are not yet represented in Tropic’s database, so expanding vendor coverage would enhance utility. Additionally, placing frequently used Strategic Sourcing features in a persistent left-hand navigation would improve accessibility and efficiency Review collected by and hosted on G2.com.

I really appreciate Tropic's support team; they have been amazing and incredibly responsive, answering all questions within hours, and often immediately, which is helpful for negotiating contracts. Tropic has provided great pricing intelligence that has saved us actual, hard dollars. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

I wish their renewal process was a little less clunky in terms of submitting renewals. I have to submit renewals separately, almost as a new request instead of submitting under the current contract, so it gets confusing when trying to track where it's submitted and what it's tied to. Review collected by and hosted on G2.com.

I have full confidence that we aren't getting taken advantage of by software vendors with Tropic. Their supplier intelligence helps us negotiate not just total costs but also payment terms to improve our cash flow. I like how Tropic negotiates on our behalf and has a robust approval workflow. Additionally, the initial setup of Tropic was easy. Review collected by and hosted on G2.com.

Determining the reason for variance between the contract values and the actuals out of ERP can be tricky. It would be helpful if Tropic could pull in the invoice or transaction and auto-suggest reasons for these variances. Review collected by and hosted on G2.com.