I like how NetSuite is fully customizable to our needs. Through different scripts, custom fields, and forms, we can tailor the system to fit our workflows exactly as required. It's great for generating reports and allows us to pull the specific data we want to see. The capability to map things through our Soligo connector, especially in connection with our Shopify store, ensures it aligns with our real-life workflows. Review collected by and hosted on G2.com.

The user interface isn't very user-friendly or appealing, especially for those without a lot of experience with NetSuite or tech in general—it's pretty overwhelming. Additionally, the initial setup has been quite problematic for us. We're nearly three years into the implementation, and it's still not where we would like it. It's frustrating to depend on third-party implementation partners instead of having direct support from the NetSuite team. On top of this, the whole process is really costly, making the transition to NetSuite a significant lift for our team. Review collected by and hosted on G2.com.

The UI is easy to use, and the process flow is straightforward. Audit trails are simple to follow, and the overall experience isn’t too technical. Review collected by and hosted on G2.com.

There are some loopholes, the process can be even more smooth with adding some missing features. the setups for terms are vague. reports don’t work the way they should and they are not very easy to customize so we need to relay on saved searches. More options for approval workflows need needs to be there and they should be user friendly which can customize according to best practices. Review collected by and hosted on G2.com.

What I like best about NetSuite is having customer information, opportunities, and quotes connected in one place. As a Sales Operations Manager, that visibility helps me track where deals stand, identify follow-up needs, and keep our team aligned.

For example, linking quotes directly to opportunities makes it easier to follow a deal from the initial discussion through the final outcome. I also appreciate the customization options. We use custom fields, sales statuses, and saved searches to organize information around our processes and highlight records that need attention. Review collected by and hosted on G2.com.

The biggest downside for me is the complexity of some sales workflows. In our configuration, certain status changes cannot be reversed, and revisiting a lead marked for future follow-up can require copying the record. That adds extra steps and makes maintaining a clear customer history more difficult.

I would like simpler navigation and more flexibility when handling everyday sales scenarios. The customization options are valuable, but they also require careful setup to keep the process straightforward for the team. Review collected by and hosted on G2.com.

The day to day use of NetSuite allows me to build reports under a specific time frame of expenses I am looking for. The way it categorizes all of the activities is helpful to keep it organized and maintained. The integration of AI will help my organization with extra checks in terms of amounts and ensuring the data is compliant and ties to our manual work or vice versa. Whenever looking up for any sort of data or even pulling reports, it is quick. I believe the pricing is worth it since this system is implemented through different teams, not just our finance team but also our accounting which allows us to view the data throughout our different departments. To set up NetSuite was easy and efficient, as well as figuring out how to use the system, there's always someone who helps assist us with any questions. We've connected NetSuite with ADP which helps us with payroll assistance rather than doing it manually. It's a smooth system that is very beginner friendly and easy to use once consistently used. Review collected by and hosted on G2.com.

Some of the downsides on NetSuite would be how outdated it seems in terms of viewing and navigation. I do feel like it could be updated. We are also currently implementing NSPB (Planning & Budgeting) for a while now and believe it's a bit more different than NetSuite. We wish it were as beginner friendly as NetSuite. Review collected by and hosted on G2.com.

Cloud based ERP system with much potential. Many connectors and APIs are out there to connect Netsuite to other systems and data flows. Widely used and vast customer base help make it easier to connect with user groups and various consultants. Netsuite gets many updates throughout the year and makes it even more valuable. Review collected by and hosted on G2.com.

Some of the functions are less than stellar, not always created with industry standards, they are created for some customer with needs but those needs do not fit the needs of all potential users. Netsuite costs are rather high. Review collected by and hosted on G2.com.

It has streamlined several of our processes. Easy access to data and finding information about specific vendors, specific payments, and specific GL entries. The reconciliation process has become easier. It is much more efficient than our previous software that we had for 20+ years. The implementation process was a lot of work but the NetSuite consultants were fabulous to work with and very responsive. Review collected by and hosted on G2.com.

The report constraints. You can customize reports to an extent, but there are limitations. We have to manipulate the reports slightly after export. Because we require certain things in our printed reports, this has been the only real drawback. Review collected by and hosted on G2.com.

The robust search function saves me time when I need to refer back to related transactions or review transaction history. I also like having the option to use much shorter internal IDs instead of long account/coding names. The import functionality is helpful, and I appreciate how easy it is to add multiple attachments with drag-and-drop. Review collected by and hosted on G2.com.

I dislike how complicated and non-intuitive it is to create a simple report when I need to drill down to information below the general journal entry level. I once spent hours trying to pull detail for all journal entries that hit a given GL account, but it only returned the lines that hit the GL account—not all the lines from the entire journal entry, which is what I was looking for. I’d like to be able to use AI within NetSuite to create a report with the content and formatting I want, instead of going through the lengthy, cumbersome process of selecting parameters one by one from an unbelievably long dropdown lists & trying to decipher without in-window helps what different versions of the same field name actually represent. Review collected by and hosted on G2.com.

The upside of using NetSuite is that it’s already well established. Because of that, there are a lot of applications and software we can sync or link with NetSuite, such as JP Morgan, BlackLine Reconciliation, Zuora, Coupa, and others I may not even know about yet. It’s also easy to navigate.

I’m not entirely sure whether the pricing is expensive or not, but the fact that the company was using NetSuite even before I joined says a lot about its affordability and overall quality. Setup was easy and smooth as well; since it’s online, there’s really no downloading needed.

Another thing I like is how quickly it runs processes like depreciation and amortization—it’s very fast and smooth most of the time. What I like most is that I can customize my reports based on how I need to present them, and I can schedule them to be emailed automatically without having to be online when they need to be sent. Review collected by and hosted on G2.com.

Well sometimes it's the integration issues and downtime issues. One minute it's fast, then the next you find out that the process run is stuck. The integration issue has long been an issue of ours ever since they had a downtime for updating the system. These issues are causing us delays and a lot of manual intervention. Sadly, when you ask a NetSuite IT, they don't really give you an answer right away. Review collected by and hosted on G2.com.

I like all the customization options available to support users and automate processes. Review collected by and hosted on G2.com.

The UI can be buggy sometimes and I wish to customize it more. It is silly how there are some very important missing ways to customize the UI like adding to menus. The integrations are not always supported and middleware is expensive. The performance is mostly good but can have issues that annoy users which leads to a lot of frustration. The support is intermittently good and bad, depending on layoffs and NetSuite staff turnovers. AI has not been fully integrated in the system. The pricing is high and ROI is often questioned. Review collected by and hosted on G2.com.

What I like best about NetSuite is having accounting and financial information centralized in one system. I regularly use it for journal entries, AP, bank activity, reconciliations, and financial reporting. The ability to drill down from a financial report directly to the underlying transactions is particularly helpful when researching variances or supporting balances.

I also find the CSV import functionality and saved searches very useful. They allow us to streamline repetitive processes and automate transaction uploads that would otherwise require significant manual entry. NetSuite is flexible enough to support multiple entities, departments, and classes, which is especially valuable in a more complex accounting environment. Review collected by and hosted on G2.com.

One of the biggest challenges with NetSuite is that some processes are not very intuitive, particularly when working with financial reporting and CSV imports. Import errors can sometimes be difficult to troubleshoot because the error messages do not always clearly identify the underlying problem.

Financial reporting can also require significant customization to obtain the information in the exact format needed. I would like to see stronger and more user-friendly reporting tools, especially for cash flow analysis and financial statement preparation.

NetSuite is very powerful, but the learning curve can be steep, and relatively simple tasks can sometimes require multiple steps or customized solutions. Review collected by and hosted on G2.com.