BigCommerce Reviews & Product Details

BigCommerce Overview

What is BigCommerce?

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney and London. Learn more at www.bigcommerce.com.

BigCommerce Details
Product Description

Everything you need to create a successful online store. Create your store. Promote your business. Grow your sales.


Seller Details
Seller
BigCommerce
Company Website
Phone
1-888-699-8911
Year Founded
2009
HQ Location
Austin, TX
Twitter
@bigcommerce
65,536 Twitter followers
LinkedIn® Page
www.linkedin.com
908 employees on LinkedIn®
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BigCommerce Reviews

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Office Manager/Administrative Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

BigCommerce is so easy to configure for both beginners and experienced professionals in the field, as it is a very profitable software, according to the channeling and optimal and advanced growth of your electronic store, providing a fairly complete success, mentioning that maintains a fair ease of payment for all customers registered on this platform, without excluding that one of the most outstanding points from my point of view is that each member can purchase totally secure shopping carts for their convenience. Review collected by and hosted on G2.com.

What do you dislike?

A flexibility in the main areas of its website, with respect to minor changes, which are equally necessary for a well-structured performance in these areas, in order to establish a stable and solid electronic commerce, which most of users look for a sure source of effectiveness that they can acquire independently, highlighting that these points slow down the progress and growth of any store or organization in general. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software is perfect for environments connected with electronic commerce in a general way, whether it is even for recurring inventory management, the availability of alternative solutions for partners, sometimes determinable, including their constant changes in the adaptation of methods of e-commerce, highlighting that it is very suitable for users who need to focus more on the brand of their company and the sales necessary for its growth, since BigCommerce guarantees this possibility in a maximum percentage and with immediate success. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use BigCommerce to reach potential customers in a national environment, in order to establish better labor relations, due to the closeness that can be maintained, as it has been a great tool to carry out various follow-ups in our digital inventories, with operations in progress, and those carried out and thus determine a control in these areas, as well as in the registry base of the clients that we acquire, to promote their commercial stability that they present with us, from virtual stores, without excluding that our presence manages in the e-commerce in an amazing and sophisticated way. Review collected by and hosted on G2.com.

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Open Discussions in BigCommerce
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

*If you have a startup, and wants to sell your goods online with your own store, this is best platform where you can do easily.

*Signup takes less then 2 mins.

*Setup your store with all the easy builder and lots of customization available.

*Easy payment acceptance available.

*Pess price compare to other e-commerce

*Easy trial of 15 days available.

*Customization in Pc, tablet and mobile easily on the go.

*No transaction fess compared to other e-commerce. Review collected by and hosted on G2.com.

What do you dislike?

* Courier integration should be made with local partners, which helps out easy setup.

*Currency of INR not availabe, which is drawback.

*Support should be improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A best startup platform to showcase your products easily in less time, and price effective with all the customization for your store. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

*As a new startup, it helps me to showcase my products easily and effectively.

*I designed my own store and can customized anytime with products available quickly.

*In the pandemic it helped me alot to showcase my product on store and avoid people to gather at once place for safety. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its assured marketing operations, its formation of purchase link stability, account maintenance launches, online store opening conditions in a simple way, integrating content delivery mailboxes, activation of intelligent organizational resource sharing services, creation of enriched content with customer acquisition, management of artificial intelligence handling, analysis of customer data import, digital marketing tools arrangement, api server innovation, shared network modulation, statistical performance production financing, are all driven by bigcommerce software. Review collected by and hosted on G2.com.

What do you dislike?

The bigcommerce software has problems in providing downloads of databases of collaborative origin, because its direct sales mechanisms maintain disproportions of adjustment of campaigns, followed by a sample deconfiguration of deliveries of messages, which prevents them from being generated greater performances of purchase volume in my company, decreasing the quality of business imports work within my platform, having to be triggered a valuation of e-commerce in the cloud to establish different and more accurate patterns of sharing administrative business results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bigcommerce I recommend it for positioning my products, regulating purchase operations in my company, automating flows of opening communication channels of negotiation, writing accurate payment templates, invoicing of quotas with electronic wallets, automation of purchase management, repair of product delivery media, formulation of entries for mobile use, Virtual monetary account settlement management, provision of digital asset management services, file mobility for conducting e-marketing growth, intelligent web commerce constructions, incorporation of financial adjustments with communication network design tools, are developed through this advertising programming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bigcommerce has been operated in a professional way, thanks to its incredible economic preparation force of combined negotiations, it manages a robust programmatic behavior of simple web navigation, where it is operated through cloud communications, campaign production cost encryptions, channel opening time reductions, continuous regulated product budget focus, The creation of self-learning templates, systematization of multi-platform technologies, grouping of billing histories, programming of intelligent customer relations, cyber-security equipment in the cloud, visualization of tools with options for safeguarding your panels in real time, have helped my company to familiarize itself with successful asset control operations. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interface is fairly easy to use overall. It allows me to choose to upload product info and images in bulk or individually. Customize the site using HTML/CSS knowledge or through a compatible app since it is nearly impossible to create a one-size-fits-all website template. They have a helpful tech support team that is available through email, chat, or phone. They also have a helpful and responsive online community. Review collected by and hosted on G2.com.

What do you dislike?

There are times it is technically demanding and if you do not know how to code in HTML or CSS can be inconvenient when it comes to customizing your site. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Before you begin with building your ecommerce site, make sure to download and fill out the product template product for each website template. Have all the high-quality product info and images available. Each image should be at least 1280px by 1280px (300dpi). Product info should be descriptive and relevant, this way Google and other search engines can find your website more easily. The more content per page, the better (at your discretion). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

BigCommerce allows our company to get a website up and running within weeks instead of months using their website templates. Our e-commerce business has been increasing steadily since we first went live with our website. We have to option to combine all websites for each line into one account. Review collected by and hosted on G2.com.

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Managing Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Big Commerce is fast and the coding is clean. When I had Volusion my SEO software programs and Google Webtools had many errors due to speed and scripting and other things that just kept me from getting higher visibility on Google.

Also - it is far less glitchy. I lost tons of customers when I first moved my platform to Volusion because they couldn't log in and actually ended up in loops. Big Commerce solved that problem and I have slowly gotten my old customers back while getting lots of new ones. Review collected by and hosted on G2.com.

What do you dislike?

Would like a little bit more flexibility in modifying themes. It is kind of complex. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Think I answered that above.

But also it has been easy to add apps for loyalty program and mail chimp integration. So it is making my workflow a bit easier. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how easy it is to use with multiple brands and stores - even without a dedicated method for managing multiple stores.

No matter whether it is the site development, which takes weeks instead of months from nothing to a fully functioning store or the installation ofplugins, everything is faster, easier and cheaper to manage from an overall time and cost perspective. Almost everything you want to accomplish is possible within a few minutes compared to hours and days with a platform like Magento.

Finally, the support staff at Big Commerce, and the surrounding community is excellent with prompt help with a great attitude! Review collected by and hosted on G2.com.

What do you dislike?

The fact that there is some features hidden behind a paywall such as the abandoned cart features. Although they're are too sophisticated anyway.

Although use has been under 1 year it still seems like it has far less negative qualities then other platforms out there today. After further use I will update this review if possible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan your outline, dev will be fast! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to manage multiple stores easily and connecting to 3rd parts apps. This is a huge advantage over other platforms that have long wait times to plan, mockup, design, develop, stage and quality check changes when on Big Commerce it is plug and play with almost everything single switch be extremely easy to accomplish. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The configuration was very simple and it was equally easy to add our products to the sales tool. We are very excited about the good admin management and the additional stock management. Review collected by and hosted on G2.com.

What do you dislike?

I can't customize several design elements enough for our needs, our widgets are sometimes displayed differently and they are not always updated fast enough. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can present our products well to our customers and the many features help to increase our sales. The stock management is integrated and so we can completely manage all the sales in one tool. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This platform allows you to sell your products online without the need to create a web page, you do not need to have technical or design knowledge to do so as it provides easy-to-use tools and functions to run a successful electronic store. It offers a wide variety of theme templates so that your page looks good, you will achieve a greater customer reach than usual and your profits will increase significantly. Review collected by and hosted on G2.com.

What do you dislike?

Our performance with the platform has been increasing and the results are very good, better than we expected, but sometimes when we go to the statistics for some reason they stop working or are simply delayed, they should improve this for optimal performance This does not mean that it is a bad platform, but it could be much better than it is now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is an ideal platform for the electronic commerce of our business, we have not had significant problems simply doubts and solved in a very short time. It gives you the opportunity to have a commercial fluidity, you save a lot of time that you can channel in other areas of the company that you need, it is very easy to learn to use and your profits will increase quickly, recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Without a doubt it was the best option we took to start our electronic commerce since we do not know how to make a website. They provide us with great functions and tools to optimize our work, we perform customer segmentation in the option that of customers, we also have good management in the variation of prices for the type of customer, we have greater work fluency. Their integrations and support are essential for our business to run in the best way and our productivity is at full throttle, I must also emphasize that the customer service is very good, they are always willing to help the user for an optimal performance of the platform. Our sales have grown in a short time and the objectives we had set were met, in general it is very complete. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This platform provides the opportunity to grow your business with very powerful integrated marketing and conversion optimization tools, to achieve new increases in sales. It is very versatile, easy to use, it has standard functions and also integration of online markets and social networks, this allowed to make an immediate decision to choose Bigcommerce, the growth tools are very pleasant because the traffic increases sales so We have seen how this software works, it is very nice. Review collected by and hosted on G2.com.

What do you dislike?

At first setting it up is a bit confusing, but nothing to worry about, consult customer service and they helped me solve it in less than 10 minutes, it really seemed very fast and very friendly, the tools should be more intuitive to do the coupling something more easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent platform for those companies that want a greater scope or are stagnant and in turn implement a new online sales method with a payment page, you will obtain work fluency since practically only one page is handled, your customer service is always available with the best attention to help solve doubts, concerns or problems. You will save time and you can channel it in other areas. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can carry out a deeper and improved marketing, we have personalized with the themes that we can choose thanks to the number of options that exist in edition, in addition to the analysis that we can carry out by client and observe which are the frequent and potential clients, what who invest more money in our products. Day by day a fluidity of work is obtained, a progress in terms of the handling of the platform and an optimal performance. Review collected by and hosted on G2.com.

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Senior Frontend Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Secured

SEO friendly

Not required development knowledge to build a store

PWA

GDPR Compliance Review collected by and hosted on G2.com.

What do you dislike?

Need to pay more if sales increased based on plan features.

Need to pay more for abandoned cart compare to other e-commerce

Quite expensive Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If anyone have healthy budget th definitely go with bigcommerce as they provide multiple features in paid plan

Abandoned Cart, Apps etc... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Store Setup

Theme customization

Made theme

Easy to edit code and do theme customizations

Easy to use admin Review collected by and hosted on G2.com.

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User Interface Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like it the best because it's very flexible to use in my mobile and I am able to manage my orders where ever I go. The dashboard is quite informative and helpful to me. I am happy with this app and hoping to scale my orders this year. the last year returns were pretty good and I love to continue with the app further as their features are pretty good comparatively. Review collected by and hosted on G2.com.

What do you dislike?

the problem is that the app crashes often and needs regular updates. Some do not have images in orders. There are some technical issues in the app. I think there should be some more development in the app like adding new features like others. Due to some of their technical issues, there is wrong feedback about the app. so I would like that problem to get fixed soon so that so other person gets stuck to get the uses to the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can make custom orders and it is simple and easy to use. I really like the order notification section as I no need to always open and check inside the app to know about orders. The start with the app has been good and I shape that this will boom my orders. at the same, I have also recommended it to many people because I have experienced the fruits of the app.Hope my review will be helpful to you to decide and proceed. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

BigCommerce is very clean and easy to get up and running. For basic requirements it is excellent. Someone could get up and running in a day for a straight forward implementation. The ability to use BigCommerce's API to weave it into our wordpress site makes it really powerful. Review collected by and hosted on G2.com.

What do you dislike?

They are missing some really key functionality like UPS shipping labels, back order capabilities and the reporting is quite limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted an e-commerce site that was fully integrated into our wordpress site. BigCommerce has a "Headless" feature which allows the cart to be woven into the main homepage. This gives our designers a lot more flexibility in the layout of the site while still benefiting from the back end of BigCommerce. Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The templates are easy to use and have so many apps that can be integrated. In addition customer support makes everything so much better! Review collected by and hosted on G2.com.

What do you dislike?

I can’t say anything negative about big Commerce. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Using Big Commerce for 10+ years with 2 different businesses, I would highly recommend the platform to anyone. The ease of use, the integration of apps and the customer service are all excellent. I built my first website as a beginner and felt very comfortable because it was so user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits are endless. I get alerts when there are new apps and tips on what I can do to improve conversions. Review collected by and hosted on G2.com.

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Vice President Consulting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is all inclusive. You are concentrating, mostly, on marketing and product - not on setting up a Web site. Review collected by and hosted on G2.com.

What do you dislike?

Not much. It is quite good. I have used Shopify and Big Commerce. Big Commerce is a bit harder to use, and is harder to make look good. But there is not much difference. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a full solution for e-commerce, and you don't want the learning curve of Woo Commerce with WordPress, you have the choice of Shopfy or BigCommerce. (By the way - BigCommerce can now be used with a WordPress blog.) For the price - 29/month, you give up a lot of worry and work. The other platforms - like Wix are not as easy or they are not as good a solution. Found that Magento was both expensive and difficult - it is built more for an agency to charge you to run it because you don't want to bother yourself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I needed an e-commerce site. It is the fastest way to get a store up without dealing with other issues. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the fact that BigCommerce provides users with the opportunity to have a free trial so that they can try out the services before making a commitment. I also like how easy it is to get your store up and running. They have a nice selection of themes to choose from and a great web based control panel for running every aspect of your store. They also give you a free subdomain (yoursite.mybigcommerce.com) to use if you do not have a domain name for your store. Bigcommerce is one of the best E-commerce providers online, it doesn't matter if this is your very first online store or if you have developed many online stores BigCommerce makes it very easy to get your store set up and running immediately. Bigcommerce makes integrating your products to online marketplaces like Ebay and Amazon very quick and easy. Review collected by and hosted on G2.com.

What do you dislike?

The things that I dislike about BigCommerce is the fact that they are not many payment methods available to choose from. Another thing I dislike about BigCommerce is the fact that it isn't very easy to dropship items within your store. You can still dropship with BigCommerce but they are not built in tools in the control panel that will automate this process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have found a great platform to sell my jewelry with BigCommerce. I get the ease of controlling every aspect of my store's design. Review collected by and hosted on G2.com.

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Product Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The dasboard. It's very well organized and user firnedly. Review collected by and hosted on G2.com.

What do you dislike?

The UI level limitation and customization and limitation to B2B needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Giving my clients any easy manageable and scalable ecommerce store Review collected by and hosted on G2.com.

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Ecommerce & Consumer Products Manager
Mining & Metals
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

BC is very easy to use for fulfillment of orders. Review collected by and hosted on G2.com.

What do you dislike?

Using the templates. WE do not have an in-house design or tech team, so it is cumbersome for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a platform for Ecommerce, and BC is a good one. Payment, shipping options, inventory tracking, all are good. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

user freindly customer centric features wide variety and speedy downloads Review collected by and hosted on G2.com.

What do you dislike?

nothing a must use software and must buy software for small and medium enterprises Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes a must buy must use bigcommerce software for the discerning enterprise at a very economical rate Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

no problems but plenty of benifits like smooth and effective operations very economical and enhanced topline and bottomline Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

User friendly for adding products to my shop. The clean and crisp free templates. Review collected by and hosted on G2.com.

What do you dislike?

Some apps integration take help not the simplest. But the individual apps company has been able to help get them integrated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

BigCommerce has given me a user friendly website platform for my online business. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

SEO field to add keywords, etc., easy to use Review collected by and hosted on G2.com.

What do you dislike?

Unethical business practices, overcharged me and threatened to shut my site down.Customer service is lacking, no sense of urgency, refuse to allow you to speak to any management or billing department. This was not always the case, apparently there are new owners. I would not set up a new business with them, and would move but it's a large project and expense so I'm stuck. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not sure what this means? I sell merchandise. Review collected by and hosted on G2.com.

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