--- title: PayPal BrainTree Reviews meta\_title: 'PayPal BrainTree Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how PayPal BrainTree works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 90 scale: '5' date\_modified: '2026-08-18' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- # PayPal BrainTree Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by PayPal BrainTree but has limited features. Are you part of the PayPal BrainTree team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Braintree is a payments company that provides elegant tools for developers and white-glove support * * * Seller [PayPal](https://www.g2.com/sellers/paypal) Discussions [PayPal BrainTree Community](https://www.g2.com/products/paypal-braintree/discuss) Solution Type Best-of-Breed Overview by Tanya Tran Show More ## Pricing Pricing provided by PayPal BrainTree. ### Pricing 2.9% + $.30 [ View More Pricing Information ](https://www.g2.com/products/paypal-braintree/pricing) ## Top-Rated Alternatives [ ![Chargebee](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chargebee") Chargebee 4.4/5(992) ](https://www.g2.com/products/chargebee/reviews) [ ![Stripe Billing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stripe Billing") Stripe Billing 4.4/5(142) ](https://www.g2.com/products/stripe-billing/reviews) [ ![FastSpring](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FastSpring") FastSpring 4.5/5(187) ](https://www.g2.com/products/fastspring/reviews) [ View All Alternatives ](https://www.g2.com/products/paypal-braintree/competitors/alternatives) ## User Insights Average based on 90 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) PB Paul B. Customer Experience Manager Small-Business (50 or fewer emp.) 10/1/2025 "PayPal Braintree delivers reliable payments, but admin tasks could be smoother" 5/5 What do you like best about PayPal BrainTree? Braintree has been a solid choice for processing payments on our WordPress site, giving us reliable transactions and support for a wide range of payment methods. Integrating it with WooCommerce was straightforward, and I appreciate how secure and fast our checkouts run for customers. Having access to advanced fraud protection is a real plus. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? The admin interface isn’t as intuitive as I’d like. When I need to search for past records or transaction history, it becomes complicated and slow. Helping customers gets tricky because PayPal gives them different reference numbers than the ones I see as a vendor, so finding and matching up transactions often takes much longer than it should. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? It lets us accept payments smoothly and securely, both for single purchases and subscriptions. I can process a variety of payment methods, and the advanced features make sure our transactions are safe and dependable for both our business and our customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerSource: Organic ![Mansoor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mansoor K.") MK Mansoor K. Business Analyst II Mid-Market (51-1000 emp.) 8/1/2025 "Best payment solution for all business models B2B and B2C" 5/5 What do you like best about PayPal BrainTree? The integration is present in many ecommerce platforms. The setup is simple, the options to modulate the payments with condition is great, it handles ACH as well. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? Sometimes few client find better rates to operate with other payment gateways Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? Integrating Payment services for my clients with Ecommerce platforms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CJ Chetan J. Software engineer Small-Business (50 or fewer emp.) 11/6/2023 "Terrible customer support" 2/5 What do you like best about PayPal BrainTree? Able to search users and tranations easily . Some reports are also helpful Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? Customer Support is terrible. Tech support is even more less responsive and slower. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? Collect payments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DT David T. Managing Member Small-Business (50 or fewer emp.) 12/5/2022 "Garbage and not to be trused." 0/5 What do you like best about PayPal BrainTree? Multiple payment methods and the ease to receive payments. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? We use their security measures and have had 30 disputes which we are losing because "card not present". How is an online processor supposed to be trusted if the reason a company loses disputes is because the card wasn't present. There are addresses we sent the physical products to, so there is obviously someone that can be found to pay the credit card company. We stopped using them and went back to PayPal. Trust the reviews, Braintree is garbage. I will say, billing address matches, AVS matches, CVV matches, etc. and still we lose disputes because the customer had it shipped to a different address. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? Braintree is not solving any issues and they are finding ways to scam companies out of money. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fotios (Fotis) K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fotios (Fotis) K.") FK Fotios (Fotis) K. Customer Support Team Lead Mid-Market (51-1000 emp.) 11/28/2022 "Braintree is an all round super star." 5/5 What do you like best about PayPal BrainTree? I like the amount of information it provides. It literally has everything. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? It takes a while to remember where each piece of information is. But that's cool. After a while you figure it out. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? It helps us verify the credibility of our customers and eliminate fraud. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 7/7/2022 "A reliable, efficient, and easy to use software for billing needs" 4.5/5 What do you like best about PayPal BrainTree? Braintree is incredibly easy to use with regards to seeing charges, making charges, refunding, voiding, and handling disputes. The way it is integrated within our existing systems makes it easy to use for pulling information for customers and their transactions. Additionally, the process for handling disputes is seamless and efficient. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? The analytics and pulling multiple records for customers are not easy to use and clunky. It is overly complicated and difficult to search for customer transactions and pull charges on a mass scale. Additionally, the refund options are also limited in reason codes or customizable options. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? Braintree is actively improving and working on their disputes process and integrations with systems. The integrations aspect is particularly helpful for our existing tools and the way they communicate with Braintree which is limited at the moment but with improvements can become more streamlined. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![OJ W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OJ W.") OW OJ W. Owner at SecondTime.com 11/9/2021 "Beware - Braintree has no customer service support!" 0.5/5 What do you like best about PayPal BrainTree? Nothing - terrible company with ZERO customer service. Simply put, if you have a problem, there is no one to talk to. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? Beware - the worst nonexistent customer service in the history of credit card processors. Just try getting a live customer service person on the phone. Every call goes to paypal and they have no Braintree merchant processing customer service reps. totally unacceptable and when you have fraud on your merchant account, you just want to speak to someone who can help you on the phone, you wont be able to do that with braintree so you should know this before signing them up for your credit card processing. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? None - they are terrible. Beware and do your homework. If you expect to be able to have someone from braintree to speak with regarding your credit card merchant processing account Review collected by and hosted on G2.com. Show More 5/9/2022 Validated ReviewerSource: Organic ![Verified User in Fine Art](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fine Art") UF Verified User in Fine Art Small-Business (50 or fewer emp.) 7/29/2022 "Run away from this company" 0/5 What do you like best about PayPal BrainTree? The fact that it integrates directly into our checkout. This was unique when we first started using it. Now it is not. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? Complete lack of customer care. Our settlements from Braintree just stopped, without warning. No one in Braintree can resolve this. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R.") SR Sarah R. Customer Service Agent Mid-Market (51-1000 emp.) 1/11/2022 "Easy to use payment processing platform!" 5/5 What do you like best about PayPal BrainTree? I love the ability to easily refund/void transactions as well as search for specific details to locate a customer's transaction~ Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? I wish you did not have to search by the date in order to find the transaction. I wish regardless it would show the transaction if you put in the transaction ID. It took a little while to figure out what the issue was and if the transaction ID was from October but you are in the month of November, you need to change the dates ahead of time. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? We are able to take care of customers payments needs and transactional inquiries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 11/8/2021 "Easy To Use At A Strange Cost" 3.5/5 What do you like best about PayPal BrainTree? The payment terminal is pretty straightforward and the UI is not bad. We get a handful of disputes each year and unless it's fraud, we have a chance of winning the dispute which is important for a small company. Review collected by and hosted on G2.com. What do you dislike about PayPal BrainTree? When a customer initially disputes a charge, the amount of the transaction is taken from the daily deposit amount, but it isn't notated anywhere within the daily deposit (so your amounts between braintree and your bank are different). I do not know why they don't just include the dispute with the settlement batch. When taking a payment, if you use a comma in the amount of the transaction, it will cause an error and take you to the same page without the credit card number which is infuriating. As financial software, this seems ridiculous, and I have had to ask customers for their card number more than once on many occasions. Review collected by and hosted on G2.com. What problems is PayPal BrainTree solving and how is that benefiting you? We aren't really solving any issues as this software doesn't connect with our accounting software, so we have to manually enter payments into our system for website orders daily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about PayPal BrainTree? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PayPal BrainTree ](https://www.g2.com/products/paypal-braintree/discussions/new) GU Guest User • Last activity about 4 years ago What is Braintree payment method? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-braintree-payment-method) GU Guest User What do you recommend for businesses considering Braintree Direct for payment processing? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-recommend-for-businesses-considering-braintree-direct-for-payment-processing) [ View all Discussions ](https://www.g2.com/products/paypal-braintree/discuss) ## Pricing Options Pricing provided by PayPal BrainTree. ### Pricing 2.9% + $.30 [ View More Pricing Information ](https://www.g2.com/products/paypal-braintree/pricing) PayPal BrainTree Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8833ec20af85b26b864d7487f6c04fb0/worldpay.png "Product Avatar Image") Worldpay 2.9/5(43) [ Compare Now ](https://www.g2.com/compare/paypal-braintree-vs-worldpay) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1705b85e1cfa571866791ea4a064a3ab/stripe-billing.jpg "Product Avatar Image") Stripe Billing 4.4/5(142) [ Compare Now ](https://www.g2.com/compare/paypal-braintree-vs-stripe-billing) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a7a56e684dc598f6db412d26903dc66a/chargebee.png "Product Avatar Image") Chargebee 4.4/5(992) [ Compare Now ](https://www.g2.com/compare/chargebee-vs-paypal-braintree) ##### Categories on G2 [Payment Processing](https://www.g2.com/categories/payment-processing)[Subscription Billing](https://www.g2.com/categories/subscription-billing) ##### Explore More [What is the most accurate salary benchmarking dashboard for a B2B software firm that wants to compare developer pay against other companies of similar size and stage?](https://www.g2.com/discussions/what-is-the-most-accurate-salary-benchmarking-dashboard-for-a-b2b-software-firm-that-wants-to-compare-developer-pay-against-other-companies-of-similar-size-and-stage)[What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[Which web font marketplaces are highest rated for enterprise brand consistency?](https://www.g2.com/discussions/which-web-font-marketplaces-are-highest-rated-for-enterprise-brand-consistency%20) [What is the most reliable file recovery software for getting back deleted photos on a Windows PC from a folder that was accidentally wiped rather than just moved to the recycle bin?](https://www.g2.com/discussions/what-is-the-most-reliable-file-recovery-software-for-getting-back-deleted-photos-on-a-windows-pc-from-a-folder-that-was-accidentally-wiped-rather-than-just-moved-to-the-recycle-bin)[Which brand asset management software has strong team adoption after the first quarter?](https://www.g2.com/discussions/which-brand-asset-management-software-has-strong-team-adoption-after-the-first-quarter)[Pros and Cons Details](https://www.g2.com/products/paypal-braintree/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)