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DocuWare

DocuWare

4.1
(60)

DocuWare stands for professional DocumentManagement and provides its customers with all the elements they need for efficient

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DocuWare review by Heideh S.
Heideh S.
Validated Reviewer
Verified Current User
Review Source
content

"My Adoration of DocuWare "

What do you like best?

There is so much I truly like about DocuWare. This is a program I Proudly stand behind and highly recommend. I like that it brings transparency, accountability, ease of use, ease of configuration and ease of searching for documents {especially full text search}

What do you dislike?

One crucial option w are patiently waiting for is the ability to Mass Stamp or Mass Decision, this is not yet available, But I know it is in the blueprint for an upcoming version, this is one feature which would save my teams even more time. Secondly the feature I would like to soon see would be the ability to filter result lists and workflow tasks.

Recommendations to others considering the product

Take your time during configuration, Ask many questions, If this then what?, if that then what?, ask about rarities and one offs

What business problems are you solving with the product? What benefits have you realized?

We have significantly reduced cost by virtually omitting the use of paper, coping, collating not to mention the savings not having to send out 3 FedEx overnight packages each week to different 6 locations across North America. Now imagine when a package gets lost, the time & effort to recreate... DocuWare has made this issue obsolete for us.

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DocuWare review by Rodney P.
Rodney P.
Validated Reviewer
Verified Current User
Review Source
content

"DocuWare increases efficiency and productivity of dealing with documents throughout our organization"

What do you like best?

I like the ease of use of the DocuWare system in general. I like the increased visibility of documents for the users who need them and the improved security for protecting documents from users who shouldn't see them. I like the robustness and the flexibility of the DocuWare system and the many options for integrating the document availability into other line-of-business applications. With the addition of Forms and Digital Workflows, DocuWare is the only ECM system you will ever need.

What do you dislike?

I do wish DocuWare did a better job of automatically grouping (clipping and/or stapling) similar documents, based on key index fields, when indexing and storing documents. This is currently a very "manual" process when dealing with a large batches of dissimilar document types.

Recommendations to others considering the product

Take the time to plan your required file cabinets, document volumes, and retention policies in the beginning. This effort will pay off in the long run with a more efficient and more maintainable document management solution.

What business problems are you solving with the product? What benefits have you realized?

We use DocuWare to handle document management activities in every department throughout our organization. DocuWare has improved the accuracy of filing and storing documents, greatly decreased the time it takes to locate documents at a later time, and improved the visibility of documents for the appropriate users. DocuWare has greatly increased our efficiency and productivity when dealing with traditional "document-based" processes.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
DocuWare review by Michelle L.
Michelle L.
Validated Reviewer
Verified Current User
Review Source
content

"Docuware - It is great if you can manage it!"

What do you like best?

It's easy to use for document storage, retrieval, and such. I like it much more than Fortis, which is the old program we converted from. I use scan, document trays, and import. It's easy to edit the index labels on a bunch of documents at once, which I love!

What do you dislike?

The system is complicated, not to mention expensive, if you want to use it for anything beyond the basics. It requires quite a bit of configuring if you'd like to use any of the additional features. Furthermore, our "partner" company probably doesn't even remember that we have DocuWare - it's an afterthought, and even the smallest change to the system takes a LOT of effort and meetings to get someone who can do it.

Recommendations to others considering the product

Do your homework. Perhaps consider going directly through DocuWare rather than using a partner if you want to use all of the features!!!

What business problems are you solving with the product? What benefits have you realized?

We use Docuware for Document storage, but not much else as of now. I see that there are lots of really interesting modules such as Intelligent Indexing, Workflow, etc, but unfortunately we don't have anyone in IT on staff who has time to experiment with the modules. Furthermore, we're a small company and we just don't have the budget to afford all of the modules!

DocuWare review by James P.
James P.
Validated Reviewer
Verified Current User
Review Source
content

"Extensive software for digital storage of documents"

What do you like best?

So many methods and integration options for storage, retrieval, and archiving of documents. Automation of indexing data on documents being stored makes this a very powerful solution to many typical needs we have been trying to solve.

What do you dislike?

There have been some instances when the reading of data on a document does not always correctly interpret values correctly requiring users to review failures. This can happen more often than we would like.

Recommendations to others considering the product

Determine the needs of your business and retention policies prior to implementation to properly size your solution. Think ahead to make the best decisions on which features you will need upon initial deployment so that you can complete everything without needing to later purchase add ons which could delay your best roll out.

What business problems are you solving with the product? What benefits have you realized?

Problems that Docuware has solved for us include the elimination of paper file retention that can become very overwhelming in short periods of time. Along with this there is a large time savings with personnel as they are no longer spending large amounts of time sorting and filing paper documents.

DocuWare review by Daniel J.
Daniel J.
Validated Reviewer
Verified Current User
Review Source
content

"Best online file cabinet and document processing system I've ever used"

What do you like best?

Offer on-premise and cloud-based solutions. HIPAA-enabled. Using forms to capture new client data has made our office much more efficient; workflows, too. Integrations with external applications are made possible so that we can add information from a main system or search in DocuWare using criteria from the main system.

What do you dislike?

Very Microsoft-heavy — Connect to Outlook module is powerful; would love to see Connect to Mail (or create a Connect to GMail) be made more powerful. Would like to see integrations with Zapier to be made possible. Continue to share additional how-to content on YouTube.

What business problems are you solving with the product? What benefits have you realized?

Streamlined new patient forms process so that patients can enter info from their screen (computer, tablet, or phone) and submit directly into our office. Saves paper, removes friction in the new patient on-boarding process.

DocuWare review by Richard M.
Richard M.
Validated Reviewer
Review Source
content

"Awesome in organization and sharing of documents "

What do you like best?

Docuware is a software that I'd very reliable for sharing documents to anyone at any location.

It helps to keep track of all documents,paper and electronic documents that ate shared to other users.

Its workflow automation is very rady and it incorporates workflows which are applied on any file to keep team members on task and updated .

It is a secure software as it has locks that can be implemented on user hence keeping documents safe.

It also has an interface that is user friendly and that is easy on the eyes.

Dovuware helps to perform different multiple tasks in multiple documents without leaving the site

What do you dislike?

Considering that it had helped inso many ways regarding sharing and managing documents I have not experienced a defect on this software.

Recommendations to others considering the product

This is a software that you can depend on for security of your documents and for organization and management of your files.

What business problems are you solving with the product? What benefits have you realized?

Tracking documents.

Enhancing the security of very important documents.

Sharing documents I'd made easier and faster.

Allowing multiple tasks to be done on documents

DocuWare review by peris s.
peris s.
Validated Reviewer
Review Source
content

"Incredible administrative tool"

What do you like best?

I prefer this tool over its competitor due to its user friendly dashboard that is easy to use. It was quick to learn how to use the software and connecting it to our existing system was not difficult.

The software can be tailor to meet the expectations of the company with less effort.

I love the fact that I can access data everywhere since the software can be installed in various devices.

What do you dislike?

I have no complains about this software though customer support is sometimes slow and you may remain stuck over a small issue for a long time.

What business problems are you solving with the product? What benefits have you realized?

This platform have make it easy to file and retrieve document. The bulkness of paper work have greatly reduce and this have enhance efficiency and productivity.

This software have enhance document security and integrity.

Document reliability have been greatly enhanced since you can access the data with various internet enabled device and this have really enable us to collaborate with our remote workers faster.

DocuWare review by Dominik W.
Dominik W.
Validated Reviewer
Verified Current User
Review Source
content

"professional solution"

What do you like best?

Simplicity at its core. DocuWare is like using an iPhone. You open the Webclient and you know how to retrieve and store a document. Approving documents weather on mobile or computer has never been easier.

What do you dislike?

I wish that DocuWare offered all the desktop apps for Mac. Today they offer only a few.

Recommendations to others considering the product

Start small, learn the product and then add more processes and users. By doing so you will really benefit from the system and will learn all its features and understand how you can adapt it to your needs.

What business problems are you solving with the product? What benefits have you realized?

We started using DocuWare for simple store and retrieve purposes. After six month we implemented digital workflows. Now DocuWare helped us to get rid of most of the paper in the offices. The biggest benefits for my organization are: time saving and proper focus of the teams. We are not focusing on searching for paper any more. We focus on getting the work done. DocuWare helped us get smarter in what we do.

DocuWare review by Julius K.
Julius K.
Validated Reviewer
Verified Current User
Review Source
content

"Enterprise Content Management is made easy by DocuWare"

What do you like best?

What I like is that DocuWare is accessible in the cloud via any web-enabled device.

DocuWare has great mobility support that makes it easy for me to access company docs via my smartphone from anywhere there's cloud computing.

The free trial allocated by the vendor is another thing that I like most about DocuWare since it enabled me to make an informed decision.

DocuWare kinetic solutions has replaced paper-based error-prone workflow with fast and reliable automated processes

What do you dislike?

That it's a bit hard to customize DocuWare during the initial setup.

Recommendations to others considering the product

I would highly recommend DocuWare for Enterprise Content Management.

What business problems are you solving with the product? What benefits have you realized?

Document management

Wirkflow automation

Invoice processing

Employee management.

Enterprise Content Management

DocuWare review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Docuware is a great database platform"

What do you like best?

Most people think of docuware as a database of documents. However, with Docuware forms I can collect any random data I want. Then I can use that data any way I want.

What do you dislike?

My biggest complaint with docuware cloud was user administration however with Docuware 7 the cloud can sync with active directory. Now my biggest complaint is that it is slow.

Recommendations to others considering the product

If you are going to integrate with other systems make sure you find out what is required by the other systems before you start building file cabinets

What business problems are you solving with the product? What benefits have you realized?

We used to use paper for everything. We have 9 different locations and the paper would take forever for snails to deliver it between sites. Not only that but for some things that needed approval from several different people it could get lost between people. Now with Docuware workflows things are put in docuware and instantly directed to the person or people that need to act.

DocuWare review by Denise S.
Denise S.
Validated Reviewer
Review Source
content

"Positive and informative"

What do you like best?

Great variety of technical and non-technical classes. Great interaction with DocuWare staff and expertise. The venue was great! The technical classes were great asset and I was able to get a lot of great information from those classes. The examples where very helpful. It was great to hear other users as questions and helped me understand what there concerns and what they did in situations. The experts giving the classes was refreshing and positive. Having face to face with the experts and knowing that you would be able to reach out to them. We did have a one on one with one of the experts and our new onboarding user, and they felt a lot better about the product and war willing to move forward In working out a solution for their business needs. Additional training as it relates to the new versions maybe webinars so that we are able to help our users before the product is released to them.

What do you dislike?

Wish I was able to attend more of the classes. Lots to pick from but only 6 slots to attend. I would have liked to attend the more of the none technical classes as to assist the co-workers in what they where hearing and helping them understand what they where hearing and relate it to our business processes.

Recommendations to others considering the product

Getting Centera working so that we can move to 7.0 and other versions.

What business problems are you solving with the product? What benefits have you realized?

Able to engage staff that we need the workflow modules and forms module. We where having issues with brining more user groups on because of the fear of paperless. With listening to other users from other companies embracing the product. Also listening to them tell there roll out stories helped them understand that this is common. Having several of our users go to the conference helped in just dialoging within the company on potential improvements that can facilitate as a result of this. Would love to have classes for the IT people to learn more of the product to be able to understand the process and walk the users through there ideas. Overall the conference was great. Would love to be able to learn more of the new version before the roll out..

DocuWare review by Teresa B.
Teresa B.
Validated Reviewer
Review Source
content

"Great experience"

What do you like best?

We use the cloud version of the software and it is very easy to use. We have been using it less than a year and are in the set up phase. The users that have had the most time in the system love the product. We see that it will only get better the more documents we store and we start to use Forms and Workflows.

What do you dislike?

We have not found anything that we dislike yet. It is very easy to use and our users are very happy so far.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

We are a very paper heavy office. It is sometimes impossible to find documents and we have to resort to calling a vendor or contact to get a copy from them - embarrassing and so inefficient. Since starting to use Docuware - we can find EVERYTHING in the system in a matter of seconds! it is wonderful.

DocuWare review by Landon F.
Landon F.
Validated Reviewer
Verified Current User
Review Source
content

"DocuWare works well, could see lots of future advancements for my company."

What do you like best?

I enjoy the auto indexing, it reads what is printed on our cover sheet and we just have to quickly verify.

What do you dislike?

Sometimes feels like a lack of organization. Everything shows up in a list rather than as properly linked documents. It is easy to search, and there are a lot of search features, but would like to see it linked together better.

Recommendations to others considering the product

This is a great system if you scan and file a lot of documents. Especially if they are all consistently formatted, the system can me told where to grab information from on the page and will automatically index it.

What business problems are you solving with the product? What benefits have you realized?

Solving receiving and invoicing. Linking between DocuWare and our ERP software.

DocuWare review by Kennedy K.
Kennedy K.
Validated Reviewer
Verified Current User
Review Source
content

"Document Management in the cloud is made easy by DocuWare "

What do you like best?

What i like most about DocuWare is ease of accessibility via any web-enabled device.

I also like how DocuWare allows me to automate indexing data on docs.

Finally, integration with external platforms allows me to add docs from a main system or search on this app.

What do you dislike?

Sometimes it is hard to login to DocuWare where it takes long before loading.

Recommendations to others considering the product

To try DocuWare if they want to use ECM features from one place.

What business problems are you solving with the product? What benefits have you realized?

DocuWare has eliminated paperwork in our corporation since with DocuWare it is super easy to submit docs to our office from clients and colleagues from different departments.

DocuWare review by Magdalene M.
Magdalene M.
Validated Reviewer
Review Source
content

"Maintaining security of documents"

What do you like best?

It is a software that is very safe. It ensured that my files and documentscarw protected as it has locks that ensured this. Docuware is very easy to use and setup and makes it easy to share documents to everyone in the team. This is a software that has an interesting interface that's makes it easy to use. In it I can manage and organize my documents since it allows many tasks to be don't on the documents. You can easily share your documents using dovuware and also keep track of the sharec documents.

What do you dislike?

This software cannot operate without being connected to a strong network

Recommendations to others considering the product

It is easy to use and ensures that documents sharing and security is facilitated

What business problems are you solving with the product? What benefits have you realized?

Managing and organizing documents.Sharing documents among team members. Maintaining the security of your documents.

DocuWare review by George M.
George M.
Validated Reviewer
Verified Current User
Review Source
content

"Using DocuWare for Documents management and workflows Automation."

What do you like best?

This software automates workflows and processes with alot of speed and simplicity thus it's less time consuming.

Removes manual and tedious tasks for team member hence they are able to put more focus on projects to yield high productivity and profits.

Making changes on documents and workflows is more easier with DocuWare.

I enjoy working with the drop and drag functionality of this software.

Documents management is made much simpler by DocuWare.

What do you dislike?

I dislike the way the pricing models of this software isn't indicated on their website compared to it's competitor who publishes their pricing plans on their websites.

Recommendations to others considering the product

Would recommend it for ECM and EDM.

What business problems are you solving with the product? What benefits have you realized?

We solves the problems of document management and workflows automation using DocuWare to bring efficiency and productivity within our organization.

Easy to manage contents within our organization.

DocuWare review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Verified Current User
Review Source
content

"Not a stable or fast solution. Avoid web based document management. "

What do you like best?

It's extremely configurable, can hook into existing databases, has a pretty nice API so you can develop your own plugins. The support from Docuware and our reseller is quick and responsive.

What do you dislike?

The product is slow and unstable. Takes up to 15 seconds to store a document under moderate load. Only can natively display a handful of file types: word, pdf, html, text. Errors profusely under load - downloading 100 images at a time, working with files over 1GB in size. Anything over 5GB is essentially dysfunctional. Often requires restarting IIS (it's asp.net based) to fix global failures of various critical features, doing so causes people to lose their work.

I could go on and on. Either way I spend hours a week supporting this product for less then 150 users, experiencing issues that require opening support tickets with our reseller every week or two.

Recommendations to others considering the product

Avoid web based solutions. The internet was not built for the level of interactivity that these modern webapps demand, the result is typically buggy. Especially anything asp that requires IIS, such products have been notoriously problematic in our experience.

What business problems are you solving with the product? What benefits have you realized?

We wanted to use this product to enforce organization and searchability of millions of documents, which we previously maintained in an SMB/NTFS file share, a goal which it has accomplished. Not sure if the staff frustration and price tag has been worth it.

DocuWare review by Suresh P.
Suresh P.
Validated Reviewer
Verified Current User
Review Source
content

"Paperless Accounting Process - A/P, HR, Bank Reconciliation"

What do you like best?

Easy to navigate through. Easy to make changes to the workflows or other configuration. Easy to use for the end-users. Easy to deploy.

What do you dislike?

Compatibility issues with different browsers. It asks to download app if used with different browsers. Also, not able to approve multiple tasks at the same time. Missing features like removing blank pages from the cabinet, removing accidental clipped documents.

Recommendations to others considering the product

Invest time in understanding your business process and how it would be implemented within DW. Be ready to implement DW in phases as oppossed to trying to implement everything at once.

What business problems are you solving with the product? What benefits have you realized?

We are trying to automate our accounting process, i.e. A/P for routing and approving invoices, HR for storing sensitive employee information, Bank Reconciliation for storing and routing for approval of bank statements.

DocuWare review by Rema B.
Rema B.
Validated Reviewer
Review Source
content

"Storage System"

What do you like best?

I like that you have the ability to customize the labeling and sorting system of Docuware.

What do you dislike?

I also dislike that it is difficult to change the filing system. The tags must be very specific and that can make it difficult to search up documents and files that you have uploaded. What I also dislike is that multiple people cannot be logged in or using the system at the same time.

Recommendations to others considering the product

If you know what you want your filing system and know exactly how you want it organized, Docuware might be a good fit for you. They have people to come meet with you and the person to person contact and customer service is good to have. However, it does mean that sometimes it takes some time to get things done.

What business problems are you solving with the product? What benefits have you realized?

The business solution that Docuware provides is a digital/online filing system for any documents you can digitally upload or files stored online. The benefits are that many people can use it with online access.

DocuWare review by Anupama K.
Anupama K.
Validated Reviewer
Review Source
content

"Scalable document management and workflow automation software"

What do you like best?

It is easy and fast to learn how to use DocuWare.

To connect with our existing systems using the out of the box intergration is quick and easy with DocuWare.

It is scalable and cost effective document management software.

What do you dislike?

The sharing feature could be improved to make it more easier and fast.More integrations with third party applications is required.

Recommendations to others considering the product

DocuWare is avaialble on mobile devices and lets your team handle projects even when on the go at anytime as it keeps updating the status of each task.

What business problems are you solving with the product? What benefits have you realized?

We were able to keep our team productive at all times and the software automated all our work process by eliminating the need of re-entering data manually across all departments.

DocuWare review by Sidney M.
Sidney M.
Validated Reviewer
Review Source
content

"Flexible document capture and management solution"

What do you like best?

DocuWare enables us to capture information from a wide range of sources then organize and process the information.

It supports structured data entry without human effort allowing colleagues to handle other tasks.

It allows us to capture and create files from our mobile devices.

It captures data from a scanner when connected to it.

What do you dislike?

Sometimes the support takes time to give response to simple questions.

Recommendations to others considering the product

DocuWare is an effective and efficient solution for capturing, organizing, processing and managing information. It is flexible, customizable and scalable.

What business problems are you solving with the product? What benefits have you realized?

We use DocuWare in the capture, organizing, process and manage information from various sources. It has automated alot of document tasks such as data entry in some departments.

DocuWare review by Amruta G.
Amruta G.
Validated Reviewer
Review Source
content

" File management Tool"

What do you like best?

I like that we can have a virtual documenting place that various individuals can access at one time. Additionally that you can have a wide range of folders and spots to file things to fit your each need.

What do you dislike?

DocuWare needs a noteworthy redesign if it will attempt and contend in the Document Management world. The product is extremely a long ways behind innovation insightful. There are numerous different arrangements I would pick over DocuWare. It seems to be more appealing to littler organizations in light of the cost.

Recommendations to others considering the product

Unquestionably prescribe in case you're endeavoring to keep up record work process - it's anything but difficult to set up warnings, dole out bundles and know who's at present in charge of the archive.

What business problems are you solving with the product? What benefits have you realized?

We have a place to store and get reports that the entire organization can use to their specific utilize. We can restrain certain capacities for various clients. We can discover reports a great deal quicker as a result of the file choices that you can include and evacuate. We don't need to record paper records for a ton of things due to Docuware.

DocuWare review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Review Source
content

"Transportation Client Support"

What do you like best?

I like the functionality of being able to edit documents specifically to the needs of the use of the product. Its able to store things to a central database using a set of numbers and it is very proficient in storing to the correct location instantly and without any issues

What do you dislike?

Lack of editing options, there is not very many editing options when it comes to editing additional information on to a document. I would love to see many many more options to be able to add to a document.

Recommendations to others considering the product

If you need to store and edit a lot of documents this would be the product to use. It can also store and integrate with company proprietary software if that is needed as well. It does it in a snap and is done very easily.

What business problems are you solving with the product? What benefits have you realized?

Maintaining accuracy in terms of how we invoice trips and how we bill them to the client. Storing them allows us to recall them when needed if issues or disputes should happen to arrise

DocuWare review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source
content

"Docuware is a great system for filing and recordkeeping"

What do you like best?

I like that we can have a virtual filing place that multiple people can access at one time. Also that you can have many different folders and places to index items to fit your every need.

What do you dislike?

I dislike that it is sometimes a bit glitchy, there is also no way to backup faxes if you accidentally delete something as far as I know.

What business problems are you solving with the product? What benefits have you realized?

We have a place to store and receive documents that the whole company can utilize to their particular use. We are able to limit certain functions for different users. We are able to find documents a lot faster because of the index options that you can add and remove. We do not have to file paper records for a lot of things because of Docuware.

DocuWare review by Mercy J.
Mercy J.
Validated Reviewer
Review Source
content

"DocuWare Review"

What do you like best?

This is a great software for managing documents.

Archiving documents using DocuWare is simple.

Setting up DocuWare is also very easy.

DocuWare is a fast and efficient tool.

What do you dislike?

This is the right tool for electronic document management.

I can assure the prospective customers that DocuWare has no flaws.

Recommendations to others considering the product

I can assure the prospects that DocuWare is very recommendable because it is affordable.

What business problems are you solving with the product? What benefits have you realized?

For electronic documents management, DocuWare is the most reliable tool to consider.

DocuWare has been helpful to us because it is secure.

We lose no files when using it.

DocuWare review by Julie S.
Julie S.
Validated Reviewer
Verified Current User
Review Source
content

"Fun in Phili"

What do you like best?

The ability to speak to other DocuWare users. As a new Administrator it was good to hear of others experiences with DocuWare.

What do you dislike?

There was not anything I did not like during the conference. I wish the Basics class would have been 2 hours.

What business problems are you solving with the product? What benefits have you realized?

Documents requiring signature. We are purchasing DocuWare Forms to help alleviate the usage of paper.

DocuWare review by Morticia J.
Morticia J.
Validated Reviewer
Verified Current User
Review Source
content

"Docuware is really a good software-"

What do you like best?

This is an awesome software for Customer Service Departments.

Orders and Documentation are easy track and you look up information in so many ways.

What do you dislike?

Sometimes you have hiccups and have contact someone and it can take a little while to get the answer you need.

What business problems are you solving with the product? What benefits have you realized?

All of the orders are in one central place. If someone is absent from work theirs order can still be entered. it cuts down the amount of time of place orders from EDI, & email.

DocuWare review by Raymond O.
Raymond O.
Validated Reviewer
Review Source
content

"Effective document management solution"

What do you like best?

DocuWare has mobile applications for both Android and iOS that ensures I can access the platform from anywhere, anytime and from any device.

It eliminates the human errors that would arise from data entry.

When connecting to a scanning device it is able to capture scanned documents.

What do you dislike?

The management dashboard for DocuWare need some improvement in the user interface.

Recommendations to others considering the product

DocuWare is an effective data capture and document management solution.

What business problems are you solving with the product? What benefits have you realized?

We use DocuWare to capture data from various sources, process and manage business information.

DocuWare review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Document management for streamlined workflow"

What do you like best?

Very easy to use - can drag and drop multiple documents and clip them together.

Assigning documents is equally convenient.

What do you dislike?

I find the email notifications to be a bit lacking - they only mention that a package has been assigned to you without providing any details (no package title, who assigned it etc.). I'm not sure whether that's due to the way my company has set up Docuware or if it's a limitation of the service.

Recommendations to others considering the product

Definitely recommend if you're trying to maintain document workflow - it's very easy to set up notifications, assign packages and know who's currently responsible for the document.

What business problems are you solving with the product? What benefits have you realized?

Document sharing and workflow enforcement for designs and drawings.

DocuWare review by Administrator
Administrator
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"Overall fairly easy"

What do you like best?

I like the fact that we can print documents to this software and keep track of our invoices all in one system.

What do you dislike?

I experience a lot of communication issues, such as printer will randomly be disconnected and/or information does not print as it was directed to - a lot of duplicating tasks.

Recommendations to others considering the product

Have patience with it at first, once used to, the process can go quite fast.

What business problems are you solving with the product? What benefits have you realized?

Solving the issue of lost invoicing which is vital to the business because this is how we reflect payments.

The benefits definitely show through the tracking aspect.

DocuWare review by Jon S.
Jon S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easiest EDM to use in my option."

What do you like best?

When you search, you can be as specific or as general as you want. You can get the last 10,000 documents, or a single document depending on your search criteria.

What do you dislike?

The user interface is very nice, but some of the admin tools need to be refreshed.

Recommendations to others considering the product

Look at the total cost of ownership, not just the starting cost. DocuWare can grow with you, can the others?

What business problems are you solving with the product? What benefits have you realized?

Able to grant multiple people access to the same document, at the same time, without have to go walking around the office to find out who has it on their desk.

DocuWare review by Lucien S.
Lucien S.
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content

"Docuware User Conference review"

What do you like best?

The classes where the best part. Learning from others how the system should be used and how best to optimize it.

What do you dislike?

User panel. It was too long. Maybe a short video with their responses would be better.

What business problems are you solving with the product? What benefits have you realized?

Document sharing and editing

DocuWare review by Kristen G.
Kristen G.
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"Easy to find documents "

What do you like best?

I can search for a document by any word, and it comes right up. This makes it easier to narrow down what I’m looking for.

What do you dislike?

I haven’t found anything I dislike yet, and I’ve been using DocuWare for a few years

Recommendations to others considering the product

Work with your vendor so they know all your needs, so when you are ready to roll out the solution it will go smoothly

What business problems are you solving with the product? What benefits have you realized?

We have to store documents for over 10 years. Having DocuWare let’s us keep everything electronically and we don’t need all the paper.

DocuWare review by User in Printing
User in Printing
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"Very basic install of base module for A/P. "

What do you like best?

I like that I don't have to submit paper payment requisitions anymore.

What do you dislike?

I can not go back into the software to see what I have approved or submitted for approval. Not sure if this was because my company bought the bare bones product or it was set up that way. Nonetheless, once an invoice is approved it goes into a black hole and you have to contact accounting for status.

What business problems are you solving with the product? What benefits have you realized?

Idea was to go paperless and reduce paper and mail between locations. Simplify A/P with electronic approvals.

DocuWare review by Jay  P.
Jay P.
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"Office workflow made easy. "

What do you like best?

DocuWare is browser based and easy to learn. All of the features work and are where you would expect them to be. It works perfect in AP & HR, but it moving to every aspect of my company.

What do you dislike?

The only problem so far is making time to implement with all of my other projects, but I know it is worth it.

What business problems are you solving with the product? What benefits have you realized?

We were still filling out paper forms and moving paper around for approvals.

DocuWare review by Amanda S.
Amanda S.
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"Useful"

What do you like best?

I really enjoy the super easy navigation and full text search options.

What do you dislike?

I dislike that you cant delete single pages in a scan when needed. I also dislike that you can't edit pages as far as contrast to make text easier to see if the scanner importing it isnt the best.

What business problems are you solving with the product? What benefits have you realized?

Car sales; super easy to navigate and review documents.

DocuWare review by User in Computer Software
User in Computer Software
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content

"Docuware Review"

What do you like best?

Docuware is very easy to use annd cuts down on the time I need to find customer records.

What do you dislike?

There is nothing that i really dislike about the software. It does its job well.

What business problems are you solving with the product? What benefits have you realized?

Docuware has improved TPM's ability to store and recall invoices, PO's, and vendor records. I can now do my own records research without the aide of another clerical employee

DocuWare review by Administrator in Computer Software
Administrator in Computer Software
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"powerful software solution"

What do you like best?

DocuWare is intuitive and easy to learn and use. It takes often used manual business processes and automates them to save time and money

What do you dislike?

DocuWare, like any software solution costs money, but that cost is an investment in the future

Recommendations to others considering the product

I would recommend this product

What business problems are you solving with the product? What benefits have you realized?

Many manual business processes can be automated and following the automated workflow simplifies the work.

DocuWare review by Administrator
Administrator
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Verified Current User
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content

"Docuware Review 2018"

What do you like best?

DW has so much flexibility to address unlimited business opportunities.

What do you dislike?

There is some complexity to setting up properly.

Recommendations to others considering the product

We have grown significantly since adding DW without having to add staff in accounting thanks to DW.

What business problems are you solving with the product? What benefits have you realized?

Accounts Payable workflow, contract storage and indexing for vendor management, real estate indexing and document storage, business approval workflows,

DocuWare review by Teresa B.
Teresa B.
Validated Reviewer
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content

"New user"

What do you like best?

We are new users but so far have found huge value in just the store and retrieve feature. The indexing is so easy. Looking forward to building workflows and creating forms.

What do you dislike?

So far, we are loving everything about the product.

What business problems are you solving with the product? What benefits have you realized?

Getting rid of mountains of paper and formalizing process

DocuWare review by Megan O.
Megan O.
Validated Reviewer
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content

"Love docuware and all that it can do. "

What do you like best?

I like how user friendly it is and how easily accessible they are making the user controls

What do you dislike?

when docuware isn't working it really isn't working. It seems as if everything shuts down.

What business problems are you solving with the product? What benefits have you realized?

storage and going paperless. The benefits are documents being stored in an easily accessible place

DocuWare review by Executive Sponsor
Executive Sponsor
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"good for document management, but struggling with integration to Epicor"

What do you like best?

lots of features, and easy to search. The concept of smart connect is good

What do you dislike?

integration with our ERP system has not yet worked.

What business problems are you solving with the product? What benefits have you realized?

in the process of getting rid of paper flow, where we end up having duplicate orders on the floor.

DocuWare review by Autumn T.
Autumn T.
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"Saves so much paper!"

What do you like best?

It has really helped our company reduce on paper cost and filing papers in general. It’s convenient also due to the many features of storing documents.

What do you dislike?

There’s nothing to dislike about Docuware.

What business problems are you solving with the product? What benefits have you realized?

Less paper cost. Easy storage.

DocuWare review by User in Chemicals
User in Chemicals
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content

"New User"

What do you like best?

The ability to scan documents and it auto recognize text in order to file in the correct location or go to the correct persons

What do you dislike?

It works a lot like PDF but it doesn't quite have the same simple coding capabilities when it comes to if this then that OR that type fomulas.

Recommendations to others considering the product

It would definitely help when becoming a paperless system

What business problems are you solving with the product? What benefits have you realized?

streamlined the scanning process in our Accounting department. Fully paperless!

DocuWare review by Administrator in Insurance
Administrator in Insurance
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content

"A bit old school"

What do you like best?

Straight forward, basic functionality to store and retrieve documents.

What do you dislike?

DocuWare needs a major overhaul if it's going to try and compete in the Document Management world. The software is very far behind technology wise. There are many other solutions I would choose over DocuWare. It does seem to be more attractive to smaller businesses because of the price.

Recommendations to others considering the product

If you only need this for basic scanning and retrieval, I would use it!

What business problems are you solving with the product? What benefits have you realized?

Just simply getting all paper scanned and stored electronically into DocuWare.

DocuWare review by Joe E.
Joe E.
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content

"In use for 2 weeks, thuroughtly impressed bythe software."

What do you like best?

customization and great support during our implementation process so far.

What do you dislike?

Difficult to download documents back out of docuware.

Recommendations to others considering the product

Well worth a try.

What business problems are you solving with the product? What benefits have you realized?

We have almost eliminated paper invoices and saved time and money storing documents virtually.

DocuWare review by User in Law Practice
User in Law Practice
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Verified Current User
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"User of docuware for file management."

What do you like best?

The full text feature allows me to search through entire client files for what I am looking for.

What do you dislike?

Extra step of downloading every document, interface is not user friendly or intuitive. Overall, I think it would be more useful in an accounting setting. It is not appropriate for use in a law firm...

Recommendations to others considering the product

Could be useful in a non-law firm setting.

What business problems are you solving with the product? What benefits have you realized?

Document management of the firm's files.

DocuWare review by Administrator
Administrator
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Verified Current User
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content

"Review"

What do you like best?

Docuware is easy to use, support is good.

What do you dislike?

hidden features not seem to be documented

What business problems are you solving with the product? What benefits have you realized?

file imaging / storage

DocuWare review by User in Government Administration
User in Government Administration
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Verified Current User
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content

"Good for invoice storage"

What do you like best?

You can upload documents by dragging and dropping. Its easy to save the documents and route them for approval.

What do you dislike?

Its really heard to search or invoices once you store them. Sometime all the pages don't come through and you have to re-scan them.

What business problems are you solving with the product? What benefits have you realized?

tracking of invoices. This helps get rid of paper and makes everything digital.

DocuWare review by Administrator in Insurance
Administrator in Insurance
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Verified Current User
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content

"Docuware user"

What do you like best?

Ease of use and organization, less paper

What do you dislike?

the viewer screen takes some getting use to.

What business problems are you solving with the product? What benefits have you realized?

Going paperless!

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DocuWare
4.1
(60)