SPS Commerce Fulfillment EDI Reviews & Product Details

SPS's customer service team is top-notch. Fast responses and quick resolution is the norm. The consistency of processes between trading partners is also nice so that we're not relearning a new system every time we bring on a new partner. Review collected by and hosted on G2.com.

SPS lacks the ability to integrate with Shopify and ShipHero, our e-commerce and 3PL providers. I have had to spend substantial time to build out google sheets that help automate our order import process. SPS is slow to show any efforts to improve automation, even when they tout being able to integrate with Shopify on their site. I still haven't been able to gather what that supposed integration does. There is minimal ability to customize outputs such as the bulk PO download, which is a mess of a csv. Review collected by and hosted on G2.com.

Their product is very easy to use and has been useful for us in our working environment. Review collected by and hosted on G2.com.

I can't really recall anything that we particularly dislike about the EDI system. Review collected by and hosted on G2.com.

I have been using SPS for over 10 years. I like that SPS is easy to use and understand. They also offer online training.

I really like their customer service. I received a timely response anytime I submitted a question. Review collected by and hosted on G2.com.

I do not have any issues with SPS and do not dislike anything about the program. Review collected by and hosted on G2.com.

I had an issue with something and support was able to help me immediately. Anytime I've reached out they have always been very helpful. Review collected by and hosted on G2.com.

I've never had an issue at all with SPS. Support has always been very quick to respond when I need help. Review collected by and hosted on G2.com.

Major upsides are the connections they already have built with many retailers, any retailer we have wanted to work with they have been able to support. Testing is really easy as well, they have a team of experts to work with during the mapping/testing process. As a NetSuite company they have plenty of knowledge on how this system works with their solution. Once you are live with connections their support team is very helpful and responsive when working to resolve any issues you run into. I feel like they are always looking to expand their product offerings as well. Review collected by and hosted on G2.com.

I would say one downside is that you have to understand that to fully integrate a customer it can take time, it's not going to happen in a couple of days. They have a process that works well but just make sure to build in the appropriate amount of time into your budget when starting an integration project. Aside from that there aren't many aspects of working with SPS Commerce that I have found so far. Review collected by and hosted on G2.com.

SPS makes onboarding new trading partners and resolving EDI errors as easy as possible. They have 24/7 support available, and most of their support teams are extremely knowledgeable. The people are devoted to making our lives as easy as possible in regards to EDI, and they are always willing to go the extra mile! Review collected by and hosted on G2.com.

It IS a big company so sometimes things can take a little longer than we would like, but there also seems to be a very methodical approach to everything. I feel like they are just following the process. SPS knows what they do well and are constantly expanding into areas where they can improve. Review collected by and hosted on G2.com.

The possibility of updating all processes involving an order within the same place. It is great to be able to provide a ship date, shipping information and invoice everything in the same place. The platform is also very user friendly. Whenever you have a question, the chat feature helps you tremendously. Review collected by and hosted on G2.com.

Nothing so far, everything has been working fine as of today, and if any issues are encountered, SPS support team is very responsive. Review collected by and hosted on G2.com.

All of my orders are in one place. Invoices are sent and paid on time. Review collected by and hosted on G2.com.

Difficult to add in the taxes (GST) - too many steps. Would like to click on the item that needs to have the tax added and have the invoice generate that way. Would like to be able to see the PO's on my iPhone. I am unable to open the document and view it on my mobile. Would like to have access on my mobile devices. Review collected by and hosted on G2.com.

The customer service is top notch! If I ever have a question I am able to get ahold of someone and they are so helpful in assisting me with all my questions! The system is easy to use and understand. I highly recommend using SPS! Review collected by and hosted on G2.com.

The price is a little high because I personally don't have to use it a lot. I would love a system that was pay by order for smaller businesses who doesn't ship as much. Review collected by and hosted on G2.com.

Easy integration, good customer service, diff options for integration. Portal is easy to use and they provide good material to learn how to use the portal to the fullest. Fulfillment monitor is also a good tool that is very useful. Website is clean and nice to use. Videos are great to learn from, they provide many PDF learning materials that are good to share with users of SPS. Cost is reasonable and is on par with other competitors out there. Review collected by and hosted on G2.com.

Slow site response at times, portal is slow at times to update. Sometimes chat takes a little longer to respond to questions, but they always still respond Review collected by and hosted on G2.com.

SPS Commerce EDI intergrates with all of our customers purchase orders to streamline our process. Review collected by and hosted on G2.com.

With SPS Commerce EDI, infrequent outtages lead to additional lead time between our customers and us. Review collected by and hosted on G2.com.

When it is set up and working, it does work well. Just a long process to get there. Backend seems solid, I feel the fulfillment website requires work. Review collected by and hosted on G2.com.

Support takes a while to get back and we have many open issues I cannot be bothered with following up on anymore. A lot of initial setup was done improperly and I have had to spend many hours trying to coordinate fixes. As well as the inability to use mobile is a real disappointment. Review collected by and hosted on G2.com.

The support team is readily available to help. Review collected by and hosted on G2.com.

The advanced search feature could be better. The plugin team that works for fishbowl is not large enough. They seem to only have one specialist that works in tandem with their Fishbopwl integration. We are constantly having to reach out for support. The SPS team is strong, but the FB plugin team needs to be expanded. Review collected by and hosted on G2.com.

Ease of portal. Having the available chat option to help if needed. Also, the fact that things are already populated when filling out documents is a HUGE help. Review collected by and hosted on G2.com.

The amount of time it takes for a chat representative to assist in need. A couple of times I have been under a tight deadline and needed the answer ASAP. Review collected by and hosted on G2.com.

SPS is very willing to answer all my questions in a fast and professional way. Review collected by and hosted on G2.com.

I don't always know who my implementation contact is on certain accounts. Review collected by and hosted on G2.com.

The most helpful thing about SPS is the ability to see everything in one place. Also the customer service it out of this world! Review collected by and hosted on G2.com.

One of the things that i disliked was the setup process. It was a little confusing but after getting on the phone with someone from customer service, they walked me through all of it. Review collected by and hosted on G2.com.

I like the ease of access and how user friendly the service is. Review collected by and hosted on G2.com.

There is nothing I dislike, they really have made the service very user friendly. Review collected by and hosted on G2.com.

The best customer service~! If I have any questions, 24 hours friendly customer service is provided. Review collected by and hosted on G2.com.

It was difficult to schedule the first EDI test. Review collected by and hosted on G2.com.

Having a good customer service means the company is meeting customers’ needs in a timely, efficient, and pleasant way. No hassles, not excuses Review collected by and hosted on G2.com.

Hard to say. Every time I had to deal with SPS there was somebody on the other of the line guiding me or letting me know somebody will be there with help Review collected by and hosted on G2.com.

SPS Commerce always has great customer service. If I'm having a problem, I just send them a chat, and they always resolve it within the hour, often within just a few minutes. The interface is clean and clear, and very self-explanatory. There is also plenty of documentation online if you want to explore different features. It's great that I'm able to manage fulfillment for multiple partners all in one place, minimizing the number of logins and links I have to use. Review collected by and hosted on G2.com.

I wish SPS integrated with Shopify more so that we could automatically fulfill orders. It can still be a very manual process for us. I also wish that shipping documents such as packing lists and shipping labels could be automatically named with the PO number, as I currently rename them manually upon downloading them. There is also not currently a way to see orders by ship window, which would be helpful for making sure that orders are set to ship on time. I would like it if I could get an email notification when a ship window opened on an order. Review collected by and hosted on G2.com.

I like that I can search for documents easily and the ease of finding new documents its very easy to use and makes the EDI process a lot easier, i have used EDI for other companies and it does not even compare to SPS commerce. other sites are a bit harder to use because its so tedious to select all your documents and search through the entire list to find the one document you want. finding new orders is easy to do, since there is a notification on the website and an email that gets sent to notify us of new orders and new documents that need to be completed and sent. i m very pleased at how easy that sps commerce is to use. when i first learned to fulfill orders and send invoices on here it was very easy to learn and was very easy to get the hang of everything. the website has a clean easy to use minimalistic website that is easy to navigate and was an absolute breeze to learn how to use. i had the dynamics down pat in the first week or two i learned to do EDI on sps commerce Review collected by and hosted on G2.com.

I always get a notification my invoices cannot be sent but they still send, i don't like how sometimes some of my documents don't send and they get duplicated sometimes Review collected by and hosted on G2.com.

I was drawn to the compliance of sps trading, your schematic willingness to create custom reports, coupled with exceptional efforts, programming skillful ideas for consequent reform of a characterization of tools, which serve to carry out joint tasks of operational exchange of trade values of great interest to the users involved, which speeds up the execution of unique management improvement mechanisms. Review collected by and hosted on G2.com.

In sps commerce compliance scheduling there is an error in sectoral work planning, in which said error has plunged my commercial system into an economic decline due to a failure that reduces the power of automated administration of my company, each doing it The process carried out by my organization with the help of this software is less feasible, since it includes results that are not very functional for the company and establishes a rapid formulation of solutions to solve this problem. Review collected by and hosted on G2.com.

Easy follow instructions, click buttons, and help is just a click away for customer service. Review collected by and hosted on G2.com.

There is a 30 minute wait time when doing online chat. Other than that I have no other dislikes. Review collected by and hosted on G2.com.