NetSuite Reviews & Product Details

Product is dependable for the most part. Comprehensive ERP system for small businesses that will check off most of your requirements. Review collected by and hosted on G2.com.

Implementation engineers seem reluctant and not as proactive, do no recommend the professional services team for implementation. Premium support is lacking the expertise and there are different tiers of support. Premium support will give you the minimal and you'll almost end up with a offshore support staff that you're likely to spend 2-3 times repeating yourself for them to understand. Definitely go with an in house support person or an external support team if you can, not via NS.

Customizations not as customizable as promised, lots of requests for enhancements that we don't know when will get build, or if it ever will.

Learning platform comes at a cost too whereas most SasS now offers the training for free.

You'll get hit with huge price jump at renewal so be aware.

Ridiculously slow loading times for a cloud website. Review collected by and hosted on G2.com.

Performance and Support. User interface is very easy to use and navigate. Ability to switch between roles is helpful. Pricing is inline with other software's. I haven't used the AI feature a lot but it is handy to have Review collected by and hosted on G2.com.

Lose info in creation if I need to switch user roles Review collected by and hosted on G2.com.

NetSuite is one of the best ERP I have used. The UI is friendly. The font is not too formal. It can integrate with several other applications seamlessly that saves me hours each week. I like that the box in a transaction where you enter an amount can act like a calculator - it's an unexpected but useful feature! The drag-and-drop feature in Journal, Bill, etc modules is very convenient. Review collected by and hosted on G2.com.

NetSuite can be irritating sometimes, to be honest. There are some limitations especially when it comes to multi-book setup that cause issues later without knowing it at a time.

As advanced as NetSuite is, as complicated as it can be as well. The user is required a proper training in order to understand the system and optimize the features.

NetSuite can sometimes be slow and delayed as well, especially in Advanced Intercompany Journal Entry module. And if we make a copy of an existing AIJE, the account in lines twitches and sometimes changes itself when we click enter from one line to another. That causes a little bit f extra time to double check before saving the transaction. And if we missed it, it will cause the issue later when presenting a report to an executive. Review collected by and hosted on G2.com.

I like that NetSuite tracks all of our transactions and products sold. I've learned to create scripts that allow me to get dashboards and data out of NetSuite. Using cloud features has been the most helpful because it lets me see under the hood. Once we went live and started working with ACS, the internal NetSuite consulting team, our experience improved significantly. Review collected by and hosted on G2.com.

As a startup, if you add multiple modules that you do not end up using in the future, there's no way to remove them. If you remove them, you cannot lower the contract value. So I would start with what you actually need and then add on as you go. Don't buy into the bundle because if you don't need something in the future, you will be stuck with it forever, and the value of the contract will never go down. The initial setup was very difficult. We hired a consulting firm to do it for us, and they were terrible, which made the experience unpleasant. We paid for a whole year before we even went live. It's a very expensive product to go an entire year without using it. Review collected by and hosted on G2.com.

Once the team learns to use it, it is a powerful tool. Additionally, since signing up for Advanced Customer Support we've found that the help support is significantly improved. Review collected by and hosted on G2.com.

There are many things that we want the system to do, but flexibility is limited. We find that most of our reporting is being done outside of the system to get the best, most flexible options and reflects the data in ways that is important to our management team Review collected by and hosted on G2.com.

The plus side is that you have the ability to customize the platform. Review collected by and hosted on G2.com.

The down side of having so many ways to customize is that there are so many ways to go about it - sometimes hard to know where to start and which method fits your business. Review collected by and hosted on G2.com.

I like NetSuite's high customizability and flexibility in its design, making it a very dynamic tool that can tailor to our needs. The SuiteScript capability is particularly valuable as it allows us to write scripts to automate processes and workflows, enabling us to meet our business objectives succinctly. Also, the integration with VersaPay helps us automate a lot of our inbound customer payment processing, which I find beneficial. Review collected by and hosted on G2.com.

I think the only area that could be improved is the documentation's searchability. We use LLM-based AI tools (Claude) to better understand NetSuite's full capabilities and build our customizations. Review collected by and hosted on G2.com.

I use NetSuite as our central ERP and "source of truth," and it's really useful having all that functionality for a mid-size ERP. The advanced purchasing, accounting, and advanced manufacturing modules are fantastic. I like how NetSuite One World helps with our Order-To-Cash process, capturing revenue and cost accurately across different businesses in our acquisition style operation. What I really appreciate are the customizable forms and workflows along with ad hoc reporting, all of which speed up and smooth our business operations, allowing us to capture and report on the critical data we need. I also find it useful how we can track the work our engineers do directly on the sales order form and use a drop down for job statuses to gather performance metrics, which are then displayed in custom dashboards. Review collected by and hosted on G2.com.

Intercompany transactions are pretty lacking. For instance, I can't create a work order from an intercompany order, making moving orders around time intensive and frustrating. When we create manual work orders for these orders, there's no seeded way to track them, so we have to add more custom fields and reports. Our implementation was a disaster. I was brought in almost 2 years after the fact to try to fix it. There was no data cleansing, configurations were left half-finished. Our previous leadership wasn't as involved as they could have been in the implementation. Review collected by and hosted on G2.com.

I appreciate how customizable the homepage dashboard is and that I can access my most frequently used tools right from there. The search bar is also very flexible, which lets me quickly look up just about anything I need. It’s also nice that it includes accounting, CRM, and inventory all in one place, so there isn’t a lot of integration work to do.

Also, the automatic major updates are great, since you don’t have to manually install upgrades or risk getting stuck on a legacy, unsupported software version. Review collected by and hosted on G2.com.

When I was waiting for access permission, I could only find third-party training materials for NetSuite while I waited. It would have been nice to have more official user tutorials accessible, that's not just limited to users who have permission. Review collected by and hosted on G2.com.

User Friendly and import and export imformation with csv files. Review collected by and hosted on G2.com.

We explored NetSuite TImekeeping and Payroll system, compared to other payroll platform it wasn't user friendly and was limited to customization. Review collected by and hosted on G2.com.