UKG Ready Reviews & Product Details

Our team is able to customize the different platforms to fit our company's needs. And the reporting is top notch. Our fiscal year begins on July 1st. In the past, we've always had to run 2 YTD reports and do a cut and paste job to come up with fiscal year data. I love being able to give the Accounting auditor and the 401k auditor login access each year - so that they can pull the data that they need directly from the system. And once the audit is completed, I can deactivate their access. I love that individuals who leave the organization can still have limited access to the system. They can still see their W2s, pay statements and other tax forms. That eliminates those phone calls and emails each January from individuals who no longer work with the organization. The Time & Attendance platform allowed us to finally get our PTO / Accrual process automated. We have also been able to implement a grant allocation process on the T&A platform as well. Two things that we've had to do manually in other systems. And we were finally able to get rid of a 15 tab Excel document by automating our payroll journal entry. That is something I would list 5 times on repeat. Every system we used in the past always promised that they could integrate with NetSuite (our company's Accounting software). UKG not only promised but they delivered. For once our Accounting Department has been happy with HRs selection of a HRIS. We also had a great implementation team. Love the Open Enrollment platform and the Applicant Tracking platform. We added the Learning module to our platform last month. We are currently reviewing Bryte and Document Manager. Hoping to add these features by mid-year 2026. Review collected by and hosted on G2.com.

Area of improvement: The EverythingBenefits area should really be evaluated. The EDI connection process could be easier. The Performance Review platform could be more intuitive. The workflow process required for this process is unreal. Not sure why the development team is not able to add commas to the dollar amounts on the Applicant Tracking platform. It looks very weird to enter a salary range of $150500 - $165900. It would look better with commas. Review collected by and hosted on G2.com.

UKG delivers an all-in-one platform for full-cycle recruitment and employee record management. Review collected by and hosted on G2.com.

While UKG Ready is a robust and comprehensive platform, there are some areas that could be improved. Certain workflows are not always intuitive and can require additional training, especially for managers and new users. System updates or configuration changes sometimes impact processes unexpectedly, requiring follow-up adjustments. Additionally, report customization can be time-consuming, and extracting specific data is not always as straightforward as expected.

Despite these challenges, the overall benefits of UKG Ready outweigh the drawbacks, and the system continues to support our core HR, payroll, and compliance needs effectively. Review collected by and hosted on G2.com.

The platform is scalable and comprehensive. While it is complex, once the system is used, it's fairly intuitive to operate effectively. Reporting is robust. Payroll is a snap!

Our implementation was very smooth. It was structured and comprehensive and as a result our go live was smooth sailing. But like all platforms, those who are involved in day to day operations must be invested in the process. Ask questions and provide detailed scenarios for your organization in order get the system setup effectively.

Frequency of use for me is daily - every day, all day. System is cloud based and stable.

Customer support is available during operating hours via chat and by phone. Chat assist is by far the most helpful when looking for a quick tip, solution or a reminder on how to process something. If the chat assist has difficulty in responding, they will immediately create support tickets. You may also submit support tickets with detailed information to expedite solutions. Tickets can be rated by importance. Support response is prompt and professional. Review collected by and hosted on G2.com.

There are a few items that are counterintuitive in their location.

Total compensation statement is only available in PDF. It would be great if that same data could be included in a canned report for ease of reference over a large population of employees. Review collected by and hosted on G2.com.

How everything is in one spot, HR, Payroll, Talent, ATS. I like that you can customize each tab like Main, HR, Payroll so it makes sense in our brains. I think the training and learning aspects are getting better in that you seem to recognize that not all learners do well with written manuals. Some of us do better with visual examples of how to set up or maneuver through the system. I do like that is seems you are constantly trying to innovate and improve instead of being stagnate. Review collected by and hosted on G2.com.

The ATS is rather clunky and not very intuitive or dynamic. The set up to the requisitions is strange and not labeled well. Overall, sometimes support doesn't seem to be experts in what they are talking about or able to give good direction. Also, I was very unhappy with the switch in the dashboard to all white and changing the widgets as well as the logo for community. Of all the things you could be working on, that seems to fall way down on the to-do list. Review collected by and hosted on G2.com.

I like the ease of use of the system. The reporting in Workforce Ready is very user-friendly. You can tweak a report and not have to jump from screen to screen.

Employees are able to see their information and create a dashboard that is custom.

Pay statements are easily found and accruals for vacation and sick time is very transparent. to employees.

The mobile app is a great tool for employees and managers. Time off can be requested on the app and managers can approve time while at home. Review collected by and hosted on G2.com.

I wish we could pull reports that show a year over year comparison for income.

We have several employees that transfer over the year. Transfer files need to be re-build with only some information coming over in a sync file. Most has to be re-built. It would be great if we could just switch EIN's.

You also have to re-build the accrual info and previous time off transactions can not be seen in the employee's accrual screen. They have to go to the EIN's separately. Review collected by and hosted on G2.com.

I like UKG Ready for its seamless processing and timecard integration. The ability to export data to ADP and to our general ledger system is also very beneficial. Modern updates keep the software current. Completing payroll is very efficient, and the system triggers alerts to identify any possible errors prior to moving to the next step. Review collected by and hosted on G2.com.

I don't like that reports may include multiple sides, like Payroll side items and HR side items. Getting those items together would make things much easier. We have reports that need to be produced for Worker's Compensation audits, Labor Boards, etc., that require more details from each side, but we are unable to create a report since they are from two different sections. We currently pull two different reports from UKG and must merge them together to complete them. Review collected by and hosted on G2.com.

UKG Ready includes everything our small HR team needs to not only improve and streamline current processes, but it also allows us to create new processes and implement change in our organization. From payroll, to employee engagement initiatives, to employee forms and documents upkeep - UKG Ready allows us to spend more time on community impact than the day-to-day administrative burdens. Customer support has also been a huge factor in our happiness. Turn-around time on help tickets is quick and the help is efficient. Review collected by and hosted on G2.com.

There are some minor changes that I would like to make, such as changing the wording on certain areas of the system to better align with our organization terms, however, our employee's learn quickly so it has not been a huge burden. Review collected by and hosted on G2.com.

Everything is centralized in a single location and available when needed. The customization of tabs and reports is amazing. I appreciate the programming that allows custom fields within Workforce Ready that are industry-specific and customizable to our needs. Review collected by and hosted on G2.com.

I did not like the color scheme of the current update. There is too much grey, and it seemed as if some things were not available. I also dislike that there is no mass download/printing of documentation available. Review collected by and hosted on G2.com.

UKG does a great job on the recruiting side of HR- bringing job openings , applicants, applications, hiring stages all in one area. We previously did these by separate spreadsheets so it has drastically reduced the amount of time spent.

UKG allows us to store more info about our current employees- forms, incidences, dates (both present and historical), job changes, manager info, compensation breakdown and gives you the ability to solicit specific things and store that too (languages spoken, preferred pronouns, etc)

UKG on the payroll side of thing has also been great- we have a unique timekeeping system in that our timekeeping for our staff generates our billing info to our clients (when a staff person does a session, we then bill that client). The system is able to collect all of this (and we have tons of service areas we want to keep separate so we know how much business we've done in each area) and UKG can do all of this. Again, previously we did this manually using excel, then had to import that info into our other payroll system. This is a HUGE timesaver for us.

All in all, it has really consolidated our HR and payroll operations, provided better consistency and more accuracy.

I use UKG ready all day long in my every day work.

Our integration with UKG though complicated, was really comprehensive. You meet with each department separately and work with people who specialize in each area. Review collected by and hosted on G2.com.

Some common sense things aren't there - like more easily identify when an employee is not active.

The recruiting side needs to be built out further- right now you can only see the communication you sent, not what you receive back from applicants (their responses come back to you in your regular email)

the performance module is still rather klunky- finished review is way too long, the ability to have multiple managers provide feedback isn't really easy to do.

Customer support has drastically declined since we started with them. Wish they would improve that - takes way too long to get a response. The online chat used to work, not longer does. Review collected by and hosted on G2.com.

Having worked on several HR and Payroll systems throughout my career, I can confidently say that UKG is the most robust and user-friendly platform I’ve encountered.

The standout feature for me is the Reporting module. It provides a level of granularity that other systems lack, allowing for deep dives into workforce data without needing a degree in data science. The HR functionality is equally impressive it streamlines complex workflows and keeps our employee data organized and accessible.

While other systems often feel like they are built for the back office, UKG feels like it was built for the people using it every day. It’s a reliable, scalable, and sophisticated partner for any HR professional. Review collected by and hosted on G2.com.

I truly have no dislikes with this platform. It is rare to find a system that is robust enough for complex payroll and compliance while remaining user-friendly for daily HR administration. It has significantly reduced my manual workload and allowed me to focus more on people and less on troubleshooting software. Review collected by and hosted on G2.com.