Toast Reviews & Product Details

I find Toast's integration with third-party ordering systems valuable. The handheld feature is easy for servers to use for taking guest orders. We use DoorDash along with Toast, and the menu and photos integrate nicely. Review collected by and hosted on G2.com.

The system is incapable of using if-then-else logic, so setting conditional rules for menu items is not easy. The discount system for combos is overly complicated and often doesn't provide expected results. The multi-restaurant package isn't ready for prime time, with many limitations, particularly with menu pricing and item routing. Toast support takes an exceptionally long time to resolve issues and there are several settings we as users don't have access to. Review collected by and hosted on G2.com.

I like how Toast helps me organize my hours and tells me my total hours, which is really beneficial for managing my shifts. I also appreciate how it reminds me when my shift is coming up, reducing the chances of being late. The initial setup was easy, which was a plus. Review collected by and hosted on G2.com.

how they sometimes don't send notifications Review collected by and hosted on G2.com.

I really like the ease of use of Toast. I find it efficient, especially when diving into larger scale reporting. It's helpful for understanding what menus and items are selling best, as well as tracking sales and payment trends. The modifications feature is also nice, particularly for adding modifiers on the bar and ice cream sides. Setting it up was very easy, and maintaining it is super easy too, once the initial setup is done. Review collected by and hosted on G2.com.

There are some reports that just don't have the scalability I need. I think it would be better with more flexibility on the features you can sort by and report by. While it does have a lot of reporting options, I feel like for the wide scale of information, it could be improved on the reporting side. Review collected by and hosted on G2.com.

I really like how easy it is to use the handheld device for the POS with Toast. The ticketing system is also very prompt and specific, which is a big plus. It minimizes the use of paper and ink, which is great. The system is very intuitive for both customers and workers alike. It was also super easy to set up, I'd give it a 10 out of 10 and highly recommend it. I also love that receipts can be emailed, printed, or texted to the customer. Review collected by and hosted on G2.com.

I think it could be just slightly better with regards to keeping tabs as well as keeping individual receipts. Review collected by and hosted on G2.com.

What I like best about Toast POS is its restaurant-specific all-in-one platform. It’s built purpose-fully for front-of-house and back-of-house operations—so you can take orders, process payments (including tap & contactless), manage online and in-restaurant flows, update the menu in real time, and track data from one unified system. Review collected by and hosted on G2.com.

It is highly dependent on internet connectivity and proprietary hardware. If your Wi-Fi or network goes down, or if you’re in a remote location (like a villa café in the misty mountains), operations might be hindered. Review collected by and hosted on G2.com.

I used Toast as a hostess and found it really convenient to use. It allowed employees to access everything seamlessly, which stood out to me. I appreciated how easy and accessible the app was; it was very user-friendly. Logging in and navigating it was super easy. I'd recommend Toast a 10 because every time I go to a restaurant and see they use Toast, I get happy. Review collected by and hosted on G2.com.

I think what could work better is understanding how to get tax documents, they seemed a little scattered. Review collected by and hosted on G2.com.

I appreciate how Toast streamlines operations for businesses in the food service industry. It offers a comprehensive suite of tools designed to manage various aspects of a restaurant's day-to-day activities. The integrated system simplifies order taking, payment processing, and even inventory management. Furthermore, it provides valuable insights through reporting features, allowing for better decision-making. Overall, its focus on enhancing efficiency and customer experience is a significant benefit. Review collected by and hosted on G2.com.

Toast’s hardware is reliable, but you can’t mix and match with cheaper third‑party options. If something breaks or you want to expand, you’re buying Toast‑branded gear at Toast‑branded prices. Review collected by and hosted on G2.com.

POS but quite frankly it's nothing special. Review collected by and hosted on G2.com.

Disaster to onboard. Software is constantly causing issues with our customers. Toast support is absolute garbage. Most of the time support can't even assist you. Review collected by and hosted on G2.com.

As a consumer of Toast my favorite part is it recognizes my card number and will send me my receipt via email with out even being prompted to. I also like that it saves my information so that any retailer that uses toast it will be easy for me to make a payment with out having to find my card. Review collected by and hosted on G2.com.

Since I am only a consumer, I don't know the back end product enough to have dislikes, but as a consumer I love when restaurants use toast. Review collected by and hosted on G2.com.

Everything is much easier. You use Toast just like using any tablet. Processing credit card transactions is easy. Resolving payment-related issues is easy. At the same time, it’s extremely simple and user-friendly. In addition, the reporting system is amazing. You can view your reports in detail from every different perspective you want. And all in a very simple way. And just from your phone Review collected by and hosted on G2.com.

I think the biggest problem is the connection issue. Unfortunately, since you use it while moving around, the connection can easily drop. And when this happens, the contact with the kitchen also gets cut off, and if you don’t notice it, this connection problem can create very serious issues at the restaurant. I think this needs to be fixed Review collected by and hosted on G2.com.