What do you dislike about Toast?
1) Servers should be able to change a seat number without requiring "Edit Sent Items" access.
2) User access should be determined by the job code you are clocked in for that day, not the one in your profile with the highest permissions.
3)Should be able to send an item with a different dining option with one press rather than changing the dining option for the whole check having to go back and forth.
4)Toast GO3's Register Swipe Card only works on the handhelds or the terminals but not both at the same time. The 2's it works correctly.
5) Need a next seat button on the handhelds, so you can you can move to next seat without having to scroll through.
6) Toast Tables needs floor chart templates that you can preconfigure with how many servers are working that night 8 server chart, 9 server chart, and then you just add the names to the stations, rather than creating from scratch every single shift.
7) Need the ability to resubmit a declined payment the following day. This is important when there are outages and you accept cards offline. If it declines, you should be able to run it again a day later or more if they have funds in their account at a future date, otherwise you lose out on the money.
8) Printed Shift Review needs to have some sort of indicator to signify which tips were entered manually by the server as opposed to those added directly by a guest using the handheld. Otherwise how will we know which tips to verify when the server checks out at the end of the night?
9) Need the ability to print a chit of the item descriptino from the POS. This is super helpful for drink recipes at the bar.
10) Need ability to print a GC balance query chit to give a guest showing their card has been loaded and what the balance is.
11) Once you satisfy the required modifiers for an item it should kick you back to the main screen so you can quickly move on to the next items without having to press "Done" after every single item that has modifiers.
12) Need to have lower tip suggestions for takeout terminal customer facing display. Minimums for serving and takeout are in different worlds. Should not be the same. It's kind of insulting for a takeout guest to see 20% as a suggestion. It's actually embarassing. Please fix this one.
13) Ability to Print a break chit when employee clocks out for break, so they know what time to come back after 30min. Currently only clock in chit prints.
14) When a team member clocks out, we should have the ability to have them respond to a question, for instance, "were you afforded all of your legally required breaks today...yes or no..." and so forth
15) If we 86 an item in the middle of the shift, we should be able to add a shift note and it would show up to servers next time they open their handheld sort of like the notifications they receive about parties who have paid with QR code and online orders coming through.
16) In Menu managing, the "Visible to" should have the option to build Online ordering specific mod groups that don't show to the in house team, I.e. toss with dressing or dressing on side forced mod. Currently, there doesn't appear to be an option something only visible online without it being forced to show on POS in store as well.
17) It would be nice to be able to adjust columns widths on advanced properties view, expand and truncate. Currently it truncates just about everything except for the ridiculously long item number (20 digits?). This number should indent to the right and truncate the leading prefix and all of those zeroes. But then give the ability to widen the columns for the name of the item or other fields.
18) When you press "Special Request", a field pops up with a cursor to begin typing a message, but the keyboard isn't visible until you press on the open field. Keyboard should pop up automatically to keep the flow going on order entry
19) Voiding items returns the item to stock, creating a vicious cycle. There should be an option when creating void reasons in the settings to return the item to stock or not. If we void an 86'd item, it returns a 1 count to the stock, and a server can then ring that item in again. And then we void that item, and it returns to stock, and then a server rings another one in, and we void that item...and on and on it goes. Review collected by and hosted on G2.com.
