--- title: Toast Reviews meta_title: 'Toast Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 371 reviews by the users' company size, role or industry to find out how Toast works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 371 scale: '5' date_modified: '2026-08-14' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Toast Reviews **Vendor:** Toast **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.2/5.0 **Total Reviews:** 371 ## About Toast Toast is an all-in-one restaurant point of sale and management system that helps restaurants improve operations, increase sales, manage efficient teams and create a better guest experience. From handhelds and display screens to online ordering, email marketing and payroll, the entire Toast system works together to help restaurants delight their guests, do what they love, and thrive. ## Toast Pros & Cons **What users like:** - Users appreciate the **straightforward interface** of Toast, making navigation and updates quick and efficient. (93 reviews) - Users praise the **intuitive design** of Toast, facilitating easy navigation and minimal training for staff. (33 reviews) - Users appreciate the **user-friendly interface** of Toast, making it easy for staff to operate and manage. (29 reviews) - Users praise the **fantastic software and robust customer support** , enabling seamless operations and enhanced restaurant functionality. (26 reviews) - Users value the **ease of use and helpful features** of Toast, enhancing product management and reporting efficiency. (26 reviews) - Easy Setup (24 reviews) - Efficiency (24 reviews) - Users appreciate the **comprehensive features** of Toast, benefiting from its all-in-one system tailored for restaurants. (22 reviews) - Users love Toast for its **user-friendly interface** , making it easy to navigate and manage daily tasks efficiently. (22 reviews) - Navigation Ease (21 reviews) **What users dislike:** - Users report **poor customer support** with long wait times and unhelpful representatives, leading to frustration and unresolved issues. (29 reviews) - Users find Toast to be **expensive** due to high transaction fees and costly hardware replacements, impacting overall satisfaction. (19 reviews) - Users experience **poor support access** , facing long wait times and inconsistent answers from customer service representatives. (15 reviews) - Users struggle with **payment issues** like credit card reward tracking and high fees, impacting their experience. (13 reviews) - Users find Toast **lacking in desired features** , especially regarding reporting flexibility and equipment reliability. (11 reviews) - High Fees (10 reviews) - Users find the **back end confusing and connection issues disruptive** , complicating restaurant operations and efficiency. (10 reviews) - Users face **integration issues** with Toast, leading to inefficiencies and complications in payroll processing and inventory management. (10 reviews) - Excessive Fees (9 reviews) - Limited Features (9 reviews) ## Toast Reviews ### 1. If you are thinking about the handhelds, they are great **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** It is clear that the designers of Toast have experience in restaurants. The flow of the program for servers is intuitive and clear. We use the hand held Toast gos. At first my staff was skeptical. It was a big change for us. After a few days I had complete buy in. The tickets get to the bar and kitchen faster and so drinks and food come out faster. Also, we have eliminated submitting multiple orders at the same time. Honestly it has improved the flow of service all around. **What do you dislike about Toast?** The end of shift and end of day processes are good, but they offer too many options. It is a little clunky for my small operation. I can see for larger restaurants needing the controls that are offered, but for us it caused some confusion when training my managers. **Recommendations to others considering Toast:** It is a good system. I have used Aloha, Digital Dining, TouchBistro, and a few other systems. Most of them work similarly. Toast is as good or better than anything I have used and their customer service is great. Also their pricing is very competitive. I am very happy with our choice of Toast. **What problems is Toast solving and how is that benefiting you?** As I said, the hand helds are improving the speed of service. A server takes an order at the table, sends it to the kitchen, and moves to the next table without ever leaving the floor. That means the tickets come in to the kitchen in a more manageable way. We never have a server who takes multiple orders and then submits them all at once. Also, mistaken orders are down. The server isn't writing the order then going back to the server station to enter it. This means there isn't the chance that they make mistake transcribing the order. They enter is as the customer says it. ### 2. An outstanding POS in terms of both price and performance. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** That the servers order in real time, and the kitchen receives accurate tickets almost as soon as the guest has ordering same. Consequently, the guest perceives better kitchen performance, as there is no longer a delay between the guest's order and the ticket arriving in the kitchen. **What do you dislike about Toast?** After receiving the new handhelds I would be hard pressed to complain about anything. Initially we had issues with the credit card readers, but that problem has disappeared. **Recommendations to others considering Toast:** The performance to price ratio is far superior to that of either MICROS, Aloha, or Digital Dining, all systems we have used in the past ten years. **What problems is Toast solving and how is that benefiting you?** Speed of service is greatly enhanced. Guest perception of the ticket times from the kitchen have dramatically improved. After using MICROS for years, where access to analytics was limited, the ability to access sales, labor and menu records is impressive. Online ordering has been fantastic. Loyalty and gift card programs are also positives. Servers enjoy the gratuity function. ### 3. Easy to use POS **Rating:** 4.0/5.0 stars **Reviewed by:** Roberta P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** Ease of use. Training new staff to use this POS is much easier than with other systems I have used. I love being able to find receipts for customers remotely. As part of upper management it also allows me to be able to help staff with matters at the store level in real time. **What do you dislike about Toast?** I dislike that the Toast training videos are not up to date. Would make training staff more efficient if that tool was updated. Also, the response time from Toast support is a little slow making it challenging when an emergent issue arises. **Recommendations to others considering Toast:** Good POS. Analytics are improving all of the time. Great POS for QSR. **What problems is Toast solving and how is that benefiting you?** Being able to find real time analytics and sales numbers quickly has helped us determine quickly what items are trending. Additionally, we are able to track our payroll in real time which has been very helpful. ### 4. So many Technical difficulties so little Help **Rating:** 1.0/5.0 stars **Reviewed by:** Carly S. | Bartender, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Toast?** The options you have to expand each page is almost limitless. **What do you dislike about Toast?** The Customer Service. Takes hours, sometimes days for them to get back to you with technical difficulty questions. And when you finally do get ahold of them and gone through all the work you've tried to do to figure out the problem on your own, they ignore it. they never want to take the blame. I've gotten more attitude and less results from toast and its unproductive. **Recommendations to others considering Toast:** would refer them to Aloha before Toast **What problems is Toast solving and how is that benefiting you?** very miniscule and we have realized its time to switch. **Official Response from Jasmine Chan:** > Hi Carly- Jasmine from Toast here. I'm sorry to hear about the difficulties you have been experiencing with our system and lack of support. I understand how critical time is in a busy restaurant environment. If you're having a hard time getting through to support on the phone, you can log onto Toast Central to chat with them live during business hours. ### 5. Toast Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Toast?** Simple interface, appealing design, could be accessed outside of work. made dining up customers very easy. **What do you dislike about Toast?** Refunds were difficult, at least at my place of employment, needed manager code. **What problems is Toast solving and how is that benefiting you?** Makes transactions a breeze ### 6. Toast 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2019 **What do you like best about Toast?** Splitting up checks between large parties **What do you dislike about Toast?** So far, I have not been disappointed by this POS. **What problems is Toast solving and how is that benefiting you?** Toast has the ability to make a busy shift at a restaurant run very smoothly. The organization makes everything very straightforward and simple to use, allowing me to provide great customer service. ### 7. BANDITO Loves TOAST! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** Toast is an easy to use, customer support is great and THEY listen! Any request we have made for product improvement has been taken seriously and in some cases we have already seen results. This NEVER happens with other companies. **What do you dislike about Toast?** Nothing - this is a great system. The only thing I would maybe add is the ability to add Rewards emails from the back office **Recommendations to others considering Toast:** Just try it - it is perfect for both large and small businesses of any kind **What problems is Toast solving and how is that benefiting you?** We are collecting emails and growing a loyalty club. We are using this information to grow our business. ### 8. Mostly simple and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2019 **What do you like best about Toast?** It is easy to make corrections on mistakes **What do you dislike about Toast?** While it is very simple to use, thing can go wrong fast if you’re not paying attention **What problems is Toast solving and how is that benefiting you?** How to better the environment of the workplace and how to manage a busy day ### 9. Restaurant POS can be brutal...TOAST is an exception. **Rating:** 4.0/5.0 stars **Reviewed by:** Kenan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** The ease of use of this platform is BANANAS, B A N A N A S. Anyone can pick up this system quickly. Splitting Checks? Psh, no worries. Adding in twenty five new products at once? 5 minute fix... Definitely the best POS system I've used. **What do you dislike about Toast?** The offline mode is not where it should be--it is inconvenient. Support staff is relatively hit or miss, but in comparison to other POS companies--above average. The Go Live process was simple. **What problems is Toast solving and how is that benefiting you?** Toast allows all levels of management and staff be aware of the business's health and goals and contribute to them. We see immediate return on decisions regarding labor costs on a daily basis. On the reporting side, it is very easy to control our Restaurant performance remotely! ### 10. Loving Toast **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Toast?** Easy to use & easy for servers & managers to learn **What do you dislike about Toast?** The company is growing so fast that now there are two tiers of support when you call in and the first tier of associates are not as knowledgeable & experienced as Tier Two personnel. **Recommendations to others considering Toast:** Toast is our third POS in 3 years & I can finally say, our last! It does everything we need it to & then some. Easy to use, easy to learn & analytics are great. **What problems is Toast solving and how is that benefiting you?** Made our customer's experience ordering easier & faster. We also use Toast's Online ORdering Module which is connected to our website & works flawlessly. Customers order & pay online & their ticket fires to Kitchen at appropriate time based on their pickup time. ### 11. We love our toast tablets **Rating:** 5.0/5.0 stars **Reviewed by:** Don C. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** A few of the things we like most about toast are: -mobile tablets to take orders and payments at the table -very easy to make it custom to fit our need -robust reporting in a multitude of areas provides us great data to analysis **What do you dislike about Toast?** The equipment we purchased at implementation cannot be used to trade up to the new toast to go devices which were not available at that time. **Recommendations to others considering Toast:** Don't rush the implementation before going live **What problems is Toast solving and how is that benefiting you?** We are using for time tracking and controls on discounts/voids. ### 12. Great POS **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** We love that it is cloud based and so much easier than our older style POS we used to have. Barely any equipment on site - great use-ability and pretty intelligent design / layout. Took our stores out of the Stone Age to being a modern company. **What do you dislike about Toast?** Sometimes servers are down - as with ANYTHING these days. Other than that pretty much nothing. They have offline mode so everything basically still works. **What problems is Toast solving and how is that benefiting you?** We are able to remotely track pretty much every aspect of the busisness. ### 13. Toast **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2018 **What do you like best about Toast?** I love how easy the toast program has been there's so many great different options to help our business and if we ever have any problems I'll we have to do is call or email and within minutes you guys of always fixed any issues that we have had **What do you dislike about Toast?** There's really nothing that I can say about it **What problems is Toast solving and how is that benefiting you?** One of the greatest things I love is that all of our rewards customers and their information is saved into the toast program hey makes it easy to find a customer and or resolve a problem the customer has had and I love how you can go back from even months before to find in order that may need to be fixed ### 14. Toast has eliminated all of my apprehension about choosing the right POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** The software is so intuitive I have trained employees in less than 2 hours who were able to handle the dinner rush with ease. Aside from its easily self navigated design, the back-end programming is just as straightforward and easy to use. **What do you dislike about Toast?** Granted I am sure that all financial reporting could be deciphered eventually, if were as easy to navigate through the reporting and invoicing side as it is the front-end retail and menu programming sides, this system would be bulletproof! **What problems is Toast solving and how is that benefiting you?** Ability to identify user decisions when I'm not present, such as comping tabs or discounts, with given reasons. Easily identifying individual server tip earnings. Quick order input and processing has eliminated any wait whatsoever in the taproom. ### 15. Toast is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** From its impressive functionality to its sleek visual appeal, Toast set itself far above the competition. Creating and editing menus has never before been so easy and the Customizable features they offer as far as they way your POS should work are second to none. Seriously, drop your old Micros or Aloha and buy this. Like for real, why haven't you bought this yet. **What do you dislike about Toast?** If you are used to another POS system this once can take a little getting used to but the learning curve is not steep at all. **Recommendations to others considering Toast:** Spend time initially setting up every menu item exactly as you want it. Toast makes this process extremely easy and while it does take some time to set up initially, perfecting your menu will still take less time than on any other system and it will function almost exactly how you want it to. **What problems is Toast solving and how is that benefiting you?** We have streamlined our corporate reporting. Standardized POS set & pricing. Improved speed and efficiency with our staff. ### 16. Favorite POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Toast?** I love how simple it is to view payroll reports, employee time entries, and sales summaries through the online website. **What do you dislike about Toast?** I have no issues with toast it is my favorite pos system and our company uses 3 different pos systems. **What problems is Toast solving and how is that benefiting you?** Payroll, sales transactions, timekeeping. I’m ### 17. Terrible. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Toast?** Interface is nice but that's about all. **What do you dislike about Toast?** Everything. Had many issues with the system. **Recommendations to others considering Toast:** Don't use them. **What problems is Toast solving and how is that benefiting you?** Nothing. I still have to track all employee things in a spreadsheet because Stratex's system screwed things up so many times. Stratex doesn't solve anything, unless you need the absolute bare minimum in a HR system. ### 18. Enjoy customization and hand held devices **Rating:** 4.0/5.0 stars **Reviewed by:** Megan P. | Sous Chef, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Toast?** We enjoy the customization available, the price for the units as well as the mobility and freedom offered by the hand held devices **What do you dislike about Toast?** From a BOH experience we can not clear tickets until they are run to tables, perhaps this is a feature we just need to expand on but currently it is very frustrating that if the line clears a ticket it looks like everything on the ticket has been run on the expo side. **What problems is Toast solving and how is that benefiting you?** Customers feel awkward if the servers are standing there waiting for the handheld back while completing the bill, however customers have set the devices down in liquids several times as they left. ### 19. Bill's review **Rating:** 4.5/5.0 stars **Reviewed by:** Bill H. | Director of culinary services and hospitality , Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** easy to use intuitive great reports and reporting **What do you dislike about Toast?** can't enter extended total when entering invoices so you end up entering crazy numbers to make it correct invoice list does not show totals for the invoices when entering invoices, items should stay in the order they were entered. easier to find mistakes like that **Recommendations to others considering Toast:** Highly recomend **What problems is Toast solving and how is that benefiting you?** getting a better grip on food cost seeing trends in sales better ### 20. Best small business POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Toast?** I love how easy it is to add staff, change menu items, pull sales reports, and track employee time cards. **What do you dislike about Toast?** There is nothing about toast that I dislike it’s the best POS system I’ve used. **What problems is Toast solving and how is that benefiting you?** Transactions, employee schedules, sales tracking. ### 21. Toast Review **Rating:** 3.5/5.0 stars **Reviewed by:** Xavier A. | Director Of Operations, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** What’s best for me is how easy navigation on the back end is. Very user friendly. I love the real time back end updates. **What do you dislike about Toast?** Hardware needs improvement. For us being primarily fast paced high volume its always presented issues. We do a lot of outdoor events so we need the hardware to be a little more whether proof. **What problems is Toast solving and how is that benefiting you?** We’ve improved our ability to handle our accounting offsite. ### 22. Easiest POS System I've Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** The service center is attentive & fast when there are issues. The buttons up front as well as the behind-the-scenes set up are completely user friendly. Everything is just so easy to figure out & set up. We can still run credit cards without internet if that goes down, which makes it very convenient during storms or wifi issues. **What do you dislike about Toast?** When wifi is down & CC are being processed in background, receipts will not print. **Recommendations to others considering Toast:** Just do it. **What problems is Toast solving and how is that benefiting you?** It makes training easier & we make money because it prompts servers to fill out info for up-charges that they used to forget to ring in. ### 23. Touch of easy still has kinks. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Toast?** Was easy to use once all computers were customized to our liking & usage. Design of system was chic. **What do you dislike about Toast?** Wish all systems were set up identically at the beginning. Wish cash registers were normal size drawers with 5 slots & the whole drawer was removable. May a rough model of button layouts could have been used to help uniform all 3 POS screens. Easier to train. **What problems is Toast solving and how is that benefiting you?** Streamline hours, food costs, happy hour sales, individual achievements & growth. ### 24. Best POS I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** Ease of use. Ease of training staff. It is efficient in keeping records. Calculates my food cost. I like putting in my own recipe to follow it's cost. It's time clock is good for employees to clock in and out for the day **What do you dislike about Toast?** I wish it would let other credit card processing companies be able to use its platform. I wish it would allow me to scale the recipes in the inventory incase I need a bigger batch. I wish it had Apple Pay. **Recommendations to others considering Toast:** Best restaurant pos I've tried. Love easy to train employees **What problems is Toast solving and how is that benefiting you?** We are tracking our inventory more efficiently. The p mix is an excellent source for seeing how much I've sold. Historic data is also good to see so I can compare last week to this week. ### 25. Convenience at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Toast?** I love how this software gives you the ability to take orders in real time, without the need to run back to a stationary POS system. It's much easier to split checks, and I love how customers can pay at the table. Also really easy to update button and meal options. **What do you dislike about Toast?** I dislike the look of it. I feel like there could be better coloring/button distinction to make it easier to navigate through the buttons. **Recommendations to others considering Toast:** Make your employees and yourself happy and move to Toast. **What problems is Toast solving and how is that benefiting you?** Before it was inconvenient to take multiple orders, and then have to go back to a POS to type multiple orders in at once. This would also flood the kitchen with meal tickets. Now, with the portable POS, we can take and send orders at the table, in real time. This makes time management easier for servers, and also spaces out tickets in the kitchen, giving the kitchen a better flow. ### 26. Great for breweries! **Rating:** 4.5/5.0 stars **Reviewed by:** Kurtis C. | Founder / President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Toast?** We love the easy to use interface and the reporting! We can drill down our financials from anywhere - or alter menus, change permissions, everything on either a desktop computer or our iPhones! **What do you dislike about Toast?** We don't really like how the menu structure is limited when you opt to use size based pricing. It kind of limits us as a brewery. **What problems is Toast solving and how is that benefiting you?** Toast makes it super easy for our staff to come on board quickly - it's pretty self explanatory which is great because it cuts down on training time. ### 27. Easy on the go app to be used in restaurant and on the road **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Toast?** That I can log in from home to see what is going on in any restaurant. **What do you dislike about Toast?** Sometimes when the cloud goes down for Toast. **Recommendations to others considering Toast:** none **What problems is Toast solving and how is that benefiting you?** Benefits include up to date sales in real time. ### 28. Manager Review **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** It is extremely user friendly on both the FOH and BOH side. However I would reccomend the handhelds being switched to a diffferent device, something like a larger android tablet or a ipad. **What do you dislike about Toast?** It would be nice if you could hold fire items and apply a set time to fire those items **Recommendations to others considering Toast:** I would like to see a different tablet used and the hold fire function have the ability to assign a time to it **What problems is Toast solving and how is that benefiting you?** The accessibility to having our server stay on the floor and service our guests. ### 29. Toast is toast **Rating:** 2.5/5.0 stars **Reviewed by:** Tanya H. | Sous Chef, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Toast?** That it seamlessly Works alongside with tablets to take orders at tables **What do you dislike about Toast?** There's a lot to input to get the system up and going menu items prices categorizing Kinks to work out prices **What problems is Toast solving and how is that benefiting you?** Easier and putting menu items for guests for service **Official Response from Jasmine Chan:** > Hi Tanya, Jasmine here from Toast. I’m glad you are enjoying your use of our Toast Go handhelds and hope that the time you invest into the customizability of our POS will show value to your restaurant in the future! ### 30. Good, comprehensive platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** Toast covers all of the bases of what we need from a POS system. We especially love the new ToastGo tablets with EMV capability! **What do you dislike about Toast?** Customer service can be a bit slow to access, and long wait times are especially frustrating in a time-sensitive situation. Also crashes occasionally or is unable to stay online. **What problems is Toast solving and how is that benefiting you?** Online ordering is definitely one of my favorite features! I'm not a fan of third-party meal delivery services (Grubhub, Postmates, Caviar, etc.) so it is nice to still be able to reach that market. ### 31. Restaurant Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Toast?** Toast is super easy to use and tailor to the needs of your business. Staff quickly learned how to use it as well! **What do you dislike about Toast?** I think that there could be more report options. For example, I wasn't able to compare 2 months side by side. Fee to intergrate Uber eats and Grubhub can be lowered. We're already paying their fees and using the integration eats any possible profit, especially if you're just starting. **What problems is Toast solving and how is that benefiting you?** managing inventory, staff time, and accepting credit cards **Official Response from Jasmine Chan:** > Hi Mariela- Jasmine here from Toast. It’s great to hear you and your staff find the onboarding process to Toast to be quick and painless! We appreciate your feedback on reporting and partner integration, we are always looking to improve our product to meet the needs of your restaurant. ### 32. STREAMLINE **Rating:** 4.0/5.0 stars **Reviewed by:** Brertt W. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2018 **What do you like best about Toast?** the toast go units and kitchen kds has streamlined our restaurant this is the complete package **What do you dislike about Toast?** card readers on handhelds and at cashier terminal need work **What problems is Toast solving and how is that benefiting you?** complete control and vision of what is happening in our restaurant at all times ### 33. Exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** Simple learning curve, excellent support and very intuitive **What do you dislike about Toast?** The monthly software fee seems high and having only toast processing card is a negative **Recommendations to others considering Toast:** Great product all around. Some processes must be changed to fit the system. **What problems is Toast solving and how is that benefiting you?** Reporting is quick and useful ### 34. Powerful POS at a great value **Rating:** 4.0/5.0 stars **Reviewed by:** Jason C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** Toast is always getting better. They push out updates monthly and have improved greatly over the 3 years we have been customers. **What do you dislike about Toast?** The reporting and some modules are not as robust as desired. They do offer some integration partner solutions. **Recommendations to others considering Toast:** Ask lots of questions... Make sure the system is right for you. **What problems is Toast solving and how is that benefiting you?** We are saving a ton of money over our previous Point of Sale system with little or no negative reaction from team members. ### 35. Most user friendly system available **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Co-Owner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** It is easy to train employees on usage. Very simple to understand and to adapt to changing needs of our restaurant. **What do you dislike about Toast?** I haven't found anything I don't like yet **What problems is Toast solving and how is that benefiting you?** Its has streamlined our scheduling process and our inventory. ### 36. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Toast?** The functionality of the system.It is so user friendly compared to our old system. **What do you dislike about Toast?** Not being able to seperate tips out in total at the end of the day. We don't like to login multiple times for one transaction. Sometimes the chip reader do not work. We aren't sure how to create a comp button vs a void. A comp (food or drink was prepared) need a reason for the comp. For example, food took too long. Void (food or drink was not prepared) need the same action. **What problems is Toast solving and how is that benefiting you?** Being able to ring up quickly, send receipts from the back end and from the computer system. Being able to use anayltics. ### 37. Overall good experience with Toast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** We like the ease of use for staff, the training support infrastructure and the back-end reporting capability . **What do you dislike about Toast?** Our concern would be with the response time from Support and the lack of apparent experience in the Toast support staff. **Recommendations to others considering Toast:** There is a lot of work on the initial setup end of things. Make sure you have a project manager assigned that is computer savvy and understands database management to some extent. **What problems is Toast solving and how is that benefiting you?** Ease of use cuts down on voids & comps. Intuitive processes make it easier to familiarize and train staff. Simplicity of programming makes it easier to maintain at the restaurant level without need for senior oversight. ### 38. Excellent Software and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2018 **What do you like best about Toast?** Ease of use with the software and hardware, and the ability to call 24/7 with any questions or concerns. **What do you dislike about Toast?** Nothing. I appreciate every service I've used thus far with Toast. **Recommendations to others considering Toast:** For new users, don't be afraid to reach out to Tech Assistance for any issues that arise. Toast is phenomenal at either finding and fixing the issue immediately OR taking your individual issues into account, and improving upon it within their next update(s). Clearly, there's still a learning process, but Toast is WILLING to learn and adapt and improve, which is better than some of the POS Systems I've used in the past. **What problems is Toast solving and how is that benefiting you?** Employee Productivity and Sales Tracking. ### 39. Please Help **Rating:** 1.5/5.0 stars **Reviewed by:** Bryan B. | Executive Chef / General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2018 **What do you like best about Toast?** good platform! Good is the enemy of Great!! **What do you dislike about Toast?** We came into this restaurant after a hard management change. This is my first time using your platform. I had asked multiple times for help and have received not much at all. **Recommendations to others considering Toast:** I have but i have not received my referral from it?? **What problems is Toast solving and how is that benefiting you?** We have hand tablets that do not work and have been terrible to deal with. **Official Response from Jasmine Chan:** > Hi Bryan, Jasmine from Toast here. I’m sorry to hear you have had difficulty with our product. For specific help, please reach out to your Restaurant Success Manager or Toast Support by calling (617) 682-0225, or log on to Toast Central to chat with them live during business hours. Email referrals@toasttab.com for an update on processing your referral bonus if eligible. ### 40. Extremely user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Toast?** Allows us to organize the way we choose. **What do you dislike about Toast?** Does not work with our other software that we use to make payments on our store credit gift cards. **What problems is Toast solving and how is that benefiting you?** Allows for easy training due to how organized all of our products are in the software. **Official Response from Jasmine Chan:** > Hi there, Jasmine from Toast here. I'm happy to hear you find our system user-friendly! Regarding your issue with gift cards, have you considered using Toast's gift card module or one of our partner integrations? Find more information about our loyalty and gift card partners here: https://pos.toasttab.com/integrations?type=loyaltygift-cards&topic=undefined#category-filter ### 41. User friendly and reliable most of the time **Rating:** 3.0/5.0 stars **Reviewed by:** Anita R. | Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Toast?** The ability to access sales and labor information quickly and in real time **What do you dislike about Toast?** When the system randomly re-boots or disconnects from the network **Recommendations to others considering Toast:** Have a good understanding of how to present your menu options and follow that direction when programming Toast. It will be much easier to train staff in using the product. **What problems is Toast solving and how is that benefiting you?** Being able to track labor expense and analyze sales information by day/meal parts ### 42. Accessibility and Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Mo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Toast?** My favorite things about Toast are how easy it is to customize menus and how reliable it is on multiple devices. **What do you dislike about Toast?** I wish that Toast was able to work in relationship to other platforms we use, such as TripleSeat. I also wish it was easier to track sales for specific menu categories. **What problems is Toast solving and how is that benefiting you?** We're mainly using Toast for sales tracking for our restaurant operations. ### 43. Easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** The easy to run report and work with the data for different projects. **What do you dislike about Toast?** Not compatible with my accounting program or payroll program. **What problems is Toast solving and how is that benefiting you?** The ease at adding info ### 44. Owner - 120 seats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** Live time feedback. Can access it anywhere or any time **What do you dislike about Toast?** I wish there were more canned reports. I don’t want to customize everything. I’d also like to compare my numbers to local and national competition. You have the database - show me where I am missing! **Recommendations to others considering Toast:** It is very user friendly! **What problems is Toast solving and how is that benefiting you?** Food cost - menu selection. Benefits of promotional / marketed events. ### 45. lives up to their hype **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** easily access reports and menus from ANYWHERE **What do you dislike about Toast?** each added feature costs extra. if you don' use the extras a lot they will cost far more than they will cost far more than they make **Recommendations to others considering Toast:** make sure your internet is up to par **What problems is Toast solving and how is that benefiting you?** the ability to access reports and menus from anywhere allows me to not be there all day every day ### 46. Toast for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Toast?** I love that toast is extremely easy to use and has many features for back of house such as inventory tracking features. **What do you dislike about Toast?** Sometimes connection is lost with our devices. **Recommendations to others considering Toast:** investigate what features toast has to offer! **What problems is Toast solving and how is that benefiting you?** inventory tracking and management, better able to control costs and expenses, as well as employee pay ### 47. It has gotten better over time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Toast?** From a management aspect it is very user friendly. I really like you can add buttons and make adjustments without restarting the system. **What do you dislike about Toast?** At the beginning it was very difficult to use and not user friendly. But Toast has really began to listen to their customers and make adjustments accordingly. **What problems is Toast solving and how is that benefiting you?** Cash on hand is still and issue that we are trying to figure out. We are going to go to tips on checks at the beginning of the year and I think that will make Toast very easy from a book keeping stand point. ### 48. Toast easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tom L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Toast?** The ease of use and access to your daily needs for reports and sales **What do you dislike about Toast?** Does not have inventory included to enter purchases against inventory. **Recommendations to others considering Toast:** Using the big market companies for 11 years did not give us what Toast has for simplicity. Easy to use and can work it from anywhere. **What problems is Toast solving and how is that benefiting you?** Better customer interaction, staff ease of use. ### 49. Tablets are user friendly, customer service not so much **Rating:** 2.0/5.0 stars **Reviewed by:** Chris V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Toast?** The tablets are user friendly for the servers. New servers catch on quickly. **What do you dislike about Toast?** The customer service is lacking to say the least. Whenever I call no one seems to understand the question and sends me in a completely different area. **Recommendations to others considering Toast:** Beware of the customer service. You will have to learn on your own. **What problems is Toast solving and how is that benefiting you?** None right now ### 50. Toast works well!!! it does what it says it does. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Toast?** Customer Service by far. when we call, questions and problems are solved quickly. if there are many people ahead of me, they are great about calling back. **What do you dislike about Toast?** I really dont dislike anything. the software works well, the connectivity works well **What problems is Toast solving and how is that benefiting you?** the Lunch in a Box program works well with people able to place orders and pay for them. ## Toast Discussions - [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) - 2 comments, 1 upvote - [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) - 1 comment, 1 upvote - [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) - 1 comment, 1 upvote - [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) - 1 comment, 1 upvote - [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) - 1 comment, 1 upvote - [View Toast pricing details and edition comparison](https://www.g2.com/products/toast/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+00%3A15%3A59+-0500&secure%5Bsession_id%5D=441bf664-5b69-4845-adf2-1b2079b03dd2&secure%5Btoken%5D=acd62613847010e017f8c95b5d77d8f0c5f1c65ae18b7d0069e8d0ddc129c31e&format=llm_user) ## Toast Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [COGS-Well](https://www.g2.com/products/cogs-well/reviews) - [Crunchtime Kitchen](https://www.g2.com/products/crunchtime-kitchen/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [ProLiant](https://www.g2.com/products/proliant/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [TipHaus](https://www.g2.com/products/tiphaus/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Worldpay](https://www.g2.com/products/worldpay/reviews) ## Toast Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Data and Insights** - Customer Analytics - Customer Database - Customer Segmentation **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Campaign Management** - Marketing Automation - Email Marketing - SMS & Push Notifications **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Engagement and Retention** - Offers Management - Rewards Program - Reputation Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Accounting Integration - Third-Party Integrations **Integration and Compliance** - Analytics and Reporting - Integrations - Compliance and Consent Management **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Generative AI** - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top Toast Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) - 4.4/5.0 (239 reviews)