1. Online Ordering does not fully replicate POS menu...unable to handle duplicate menu items in the same customer order. This is a big issue as it renders a key portion of my online menu (the combo plates) unworkable for the customer.
2. Customer Service is ridiculously understaffed...my staff and I have spent at times over and hour and a half waiting on phone call support for help
3. Our Sales guy just sent us whatever he wanted without confirming with me first. We got Guest Facing Displays as tabletop setups instead the hang-on the back of register versions like we needed. It was our first toast purchase and nobody asked us or clarified with us. And once you signed their contract there is no modification at all allowed...you're stuck with whatever the sales guy sent you
4. Implementation is a beast to complete: Our Implementation Manager failed to port our menu correctly. Was always making excuses not for showing up to previously scheduled meetings. And then when things were still wrong, told us we could do it ourselves as he was too busy to help us. He was so busy, that we had to "Go Live" with the new POS without him
5. Toast will lock you into a multi-year prepaid finance contract with an unrelated 3rd party so that after you sign the dotted line there is no flexibility in modifying your order. You're locked in at that point and you have to personally guarantee the contract with the 3rd party.
6. If you have multi-unit locations, there is no way using the Toast POS to have a standard universal menu. We have got 4 stores, and each time we adjust the menu we have do it 4 times. This results in additional risk in menu errors, and inconsistencies across the menus, and wastes a lot of time in menu maintenance across the enterprise. Review collected by and hosted on G2.com.