--- title: Toast Reviews meta_title: 'Toast Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 370 reviews by the users' company size, role or industry to find out how Toast works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 370 scale: '5' date_modified: '2026-06-24' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Toast Reviews **Vendor:** Toast **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.2/5.0 **Total Reviews:** 370 ## About Toast Toast is an all-in-one restaurant point of sale and management system that helps restaurants improve operations, increase sales, manage efficient teams and create a better guest experience. From handhelds and display screens to online ordering, email marketing and payroll, the entire Toast system works together to help restaurants delight their guests, do what they love, and thrive. ## Toast Pros & Cons **What users like:** - Users appreciate the **ease of use** of Toast, enjoying its straightforward interface and effective support. (93 reviews) - Users find Toast to be **intuitive and user-friendly** , requiring little training and providing excellent support and features. (33 reviews) - Users appreciate the **user-friendly interface** of Toast, enabling easy navigation and minimal training for staff. (29 reviews) - Users value the **comprehensive functionality** of Toast, enjoying its ease of use and robust customer support. (26 reviews) - Users find Toast to be incredibly **helpful** , appreciating its ease of use and valuable support for reporting. (26 reviews) - Easy Setup (24 reviews) - Efficiency (24 reviews) - Users appreciate the **comprehensive features** of Toast, benefiting from its all-in-one system tailored for restaurants. (22 reviews) - Users love Toast for its **user-friendly interface** , making it easy to navigate and manage daily tasks efficiently. (22 reviews) - Navigation Ease (21 reviews) **What users dislike:** - Users are frustrated with Toast's **poor customer support** , facing long wait times and unhelpful representatives. (29 reviews) - Users find Toast to be **expensive** , facing high fees and costly replacements for broken hardware and services. (19 reviews) - Users experience **poor support access** with inconsistent answers and long wait times impacting their service satisfaction. (15 reviews) - Users face **payment issues** with Toast, struggling with credit card rewards and high fees affecting their experience. (13 reviews) - Users find that Toast is **missing features** necessary for better scalability and data reporting flexibility. (11 reviews) - High Fees (10 reviews) - Users find the **back end confusing and connection issues disruptive** , complicating restaurant operations and efficiency. (10 reviews) - Users face **integration issues** with Toast, leading to inefficiencies and complications in payroll processing and inventory management. (10 reviews) - Excessive Fees (9 reviews) - Limited Features (9 reviews) ## Toast Reviews ### 1. Amazing system **Rating:** 4.5/5.0 stars **Reviewed by:** JT R. | Director of Operations, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2017 **What do you like best about Toast?** I really enjoy the ease of use for the user and the efficiency of menu management. **What do you dislike about Toast?** Some small functionality (they are working on it) Anyone with manager access has the ability to add or change items as it is linked to the ability to 86 an item. The 2 should be separate, at least for stores working on an enterprise level system. **Recommendations to others considering Toast:** Be clear on menu strategy and goals and ask A LOT of questions **What problems is Toast solving and how is that benefiting you?** This has allowed to run reports across multiple locations simultaneously. The Enterprise abilty is not something the competitors offer without a COSTLY investment. ### 2. Toast POS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Toast?** Consistent and dependable updates and customer service **What do you dislike about Toast?** Nothing - they are reliable and listen to the needs and suggestions of customers. **Recommendations to others considering Toast:** Give it a serious look. It's affordable, reliable and the company is growing **What problems is Toast solving and how is that benefiting you?** Easy to understand reporting and is helping in training and development of management ### 3. Toast is a great operating system but still needs a lot of work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2017 **What do you like best about Toast?** I like that its multi-functional & gives access to daily reports anywhere anytime. The platform is easy to use and also keeps track of inventory which is extremely useful for bottle sales. I love the fact that you have the option to use a tablet, it makes it easier and faster to take orders when the POS is in use. **What do you dislike about Toast?** The tablet battery dies very quick. Sometimes our credit card machine freezes up or the screen freezes up and we would have to restart the whole system- its very time consuming especially when the restaurant is busy **What problems is Toast solving and how is that benefiting you?** none. ### 4. Compact, efficient system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2017 **What do you like best about Toast?** Backend ease, easy to configure. Updating in the middle of service to reflect changes is very easy . **What do you dislike about Toast?** Occasional, if infrequent, outages. Our concept is more complex than most restaurants, so a simple pos issue can cascade into chaos **Recommendations to others considering Toast:** Be flexible as problems arise. **What problems is Toast solving and how is that benefiting you?** It's been extremely easy to tailor the pos to our needs. Reports are easy to generate and simple to digest. ### 5. The Best Restaurant POS company out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Customer Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2017 **What do you like best about Toast?** Offline mode and continuous updates to the system is great and lets me know that the company is constantly working to make their services better as well as taking the initiative to to make tweaks and additions for their restaurants. **What do you dislike about Toast?** Technical Support is so so sometimes but they have been getting better. **What problems is Toast solving and how is that benefiting you?** Able to take transactions without internet. Integrated Online Ordering and Customer Loyalty. ### 6. Stratex is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Marlo R. | Corporate Controller, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2016 **What do you like best about Toast?** I have used Stratex for two years. When I recently switched jobs, I drove the decision to switch from ADP to Stratex because of my past experience. The customer support is the best I've experienced and I've used ADP and PayChex. The team is easy to work with, responds to my questions or requests timely and thoroughly. The software is easy to use from both the Payroll, HR and Employee perspectives. I really like all the audit reports available to me (easily downloadable to excel) which help me to ensure quality and complete processing of information. The employee center is user friendly and has an abundance of tools. I particularly like the email feature; being able to send out messages and files to the entire employee base as well as require electronic signature on important communications. **What do you dislike about Toast?** One of the things I'd like to see changed has to do with the PTO part of the system. Occasionally, an employee will be setup with an incorrect PTO program by our user. We are able to easily change to the correct PTO rule; however, the old rule still shows up as a 'historical' plan and we have to manually transfer the data from the incorrect plan to the correct plan. Additionally, when an employee decides not to take PTO; you can easily cancel the request on the PTO side but you have to remember to go to the time sheet and delete the PTO entry independantly. I wish this was automatic. However, none of this is difficult to handle. The software makes it easy. **Recommendations to others considering Toast:** Highly recommended! The customer services is what you would expect from a boutique payroll provider couples with the technology needed for diverse and sometimes complex needs. **What problems is Toast solving and how is that benefiting you?** Stratex is by far the easiest payroll / hr software that I have experience with. Payroll processing is easy to follow and easy to execute. I don't experience long wait times trying to get someone to help me with issues or questions. The navigation in the system is intuitive and therefore very user friendly for our employees. This product has reduced the stress associated with the payroll process significantly. Highly recommended! In the future, we would like to slowly roll out the other tools available: Performance Mgmt, Benefits, and Recruiting. ### 7. Easy System to Learn and Great Service Reponse **Rating:** 4.5/5.0 stars **Reviewed by:** Nanette K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2016 **What do you like best about Toast?** I love the service from the service and project specialists. The turn-around time on requests are unbelievable and they really work to make their product fit your payroll needs. Our company is continuing to grow and they always work to add new features that fit our needs. **What do you dislike about Toast?** We would like a little bit more compatibility with other systems so we can make use of more imports but Stratex is working to make that available to us. They are so accommodating that it's hard to say you dislike anything. **What problems is Toast solving and how is that benefiting you?** We are able to save a lot of time with the imports that are available to us. The use of reports to upload the employee data (position title changes, salary changes) allows for less room for data entry error. The changes can be pulled from reports directly into spreadsheets. ### 8. Most Innovative POS Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Toast?** Easy to use/edit menus. Reporting is very detailed **What do you dislike about Toast?** Flawed in certain areas but fixes happen relatively quickly. **Recommendations to others considering Toast:** Good for high volume restaurants and quick service. **What problems is Toast solving and how is that benefiting you?** We are able to make executive decisions based on accurate menu reporting and data. ### 9. Great POS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Toast?** The ease of integration and the intuitive feature of the POS software. **What do you dislike about Toast?** The only thing I dislike is there is no trading mode for the servers. **What problems is Toast solving and how is that benefiting you?** The ease of updating menu and labor information. ### 10. So Far So Good **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2016 **What do you like best about Toast?** Toast has been a great addition to my 5 stores. Super user friendly with an Offline Mode. The back end allows me to login whenever and wherever I am to check on the stores!! **What do you dislike about Toast?** Technical Support is So-So thus far. A lot of I don't know but I'll call you back with no call back. **Recommendations to others considering Toast:** Take advantage of Toast's Training Program. They did a great job here. All you have to do is put in the work to teach and train your employees. **What problems is Toast solving and how is that benefiting you?** Food Cost has definitely decreased since using Toast since Toast and my GFS account is now integrated. Online Ordering has been great as well since it is integrated as well as goes straight to the kitchen when ordered. ### 11. Great POS, needs updates **Rating:** 3.5/5.0 stars **Reviewed by:** Graeme N. | Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2017 **What do you like best about Toast?** Fast and efficient system, the hand helds are great **What do you dislike about Toast?** Starting tabs as a bartender is slow, it should save the credit card information for payment after initial swipe. **What problems is Toast solving and how is that benefiting you?** Faster service, food delivery and ordering procedure. ### 12. Our experience has been excellent so far, we've been on it 4 years now! **Rating:** 4.5/5.0 stars **Reviewed by:** Leeann (Foderaro) M. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Toast?** What I like best is they are continually upgrading the product based on user feedback. We have the opportunity to use the system for so much more than we already are! **What do you dislike about Toast?** The payroll spreadsheet is awkward to use sometimes when you have to add an additional pay code. It's not always intuitive. **Recommendations to others considering Toast:** It is a all-encompassing software, was very easy to implement and has been easy to utilize more sections of the system as we've grown. **What problems is Toast solving and how is that benefiting you?** Accurate timekeeping, one place for employees to go for everything HR related The largest benefits have been with insurance open enrollment, and everything in one system. ### 13. Service with StratEx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Toast?** User friendly module that simplifies both the HRIS as well as Accounting function. My company is currently working on the increase of usage adding on the Benefits portal by end of year. **What do you dislike about Toast?** Slow service team on problem solving but most of the time issues are resolved in a timely matter. **Recommendations to others considering Toast:** I would highly recommend StratEx as the portal is very user friendly & the HR staff is amazing. **What problems is Toast solving and how is that benefiting you?** The business side that I would highly recommend to anyone is the HR team at StratEx. The team that I have worked with for two separate companies that utilize StratEx has been top notch. Very professional and useful for all levels of HR. ### 14. Good for the Little Guy **Rating:** 4.0/5.0 stars **Reviewed by:** George S. | Managing Director, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** As a small company we need partners that are affordable, reliable, and interested in our business. StratEx is all of these, so I don't have to worry about HR or payroll. They are great on the phone if there's a problem. I'm also happy to know they work with bigger clients, because as we grow they will grow with us. **What do you dislike about Toast?** If you're too small, probably not the right fit - they can't solve for payroll-only operations. **What problems is Toast solving and how is that benefiting you?** Our biggest issue is staying organized. We don't have a huge staff, so outsourcing payroll and HR is critical. Keeping my company data in one place is like having an easy button for employee-related issues - it's easy to understand the interface. The other perk is that my employees feel that even in a boutique firm, they are being looked after - we have made an investment in them. ### 15. Excellent results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** The ability to digitize the paperwork needed to process employee payroll and benefits related items. **What do you dislike about Toast?** The usage level on our employee side. If we use it more, we could leverage its services more. **Recommendations to others considering Toast:** Outline your complete process first. identify every touchpoint before converting. If you do that, the transition will be easy. If you miss any steps in your process it will slow conversion down. **What problems is Toast solving and how is that benefiting you?** We have increased employee to corporate communication we have improved employee benefit knowledge Allowed better access to payroll and HR related items Faster and more accurate regulatory reporting ### 16. I haev used the system for approximately 2 years now and love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin T. | HCM Account Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** The system's intuitve design. Many of the functions occur automatically which makes my job A LOT easier. **What do you dislike about Toast?** I wish the time and attendance program - "spokeware" was listed on the same dashboard as the Payroll/HRIS systems. **Recommendations to others considering Toast:** If feasible - transistion systems on the 1/1 of a calendar year. **What problems is Toast solving and how is that benefiting you?** EVERYTHING is accounted for and easily accesible. I simply search an employee file within the system and anything I possibly need is readily available. I also LOVE the empoyee self service aspect of the system and the Payroll "Sticky Note" feature. ### 17. The true end-to-end employee life cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** The ease of simplicity of having one system for HRIS, Payroll and ACA. The amount of time that was saved on data entry from one system to another was incredible. The compliance and audit function of the system is extremely handy when it comes to feeling covered. The service model of Stratex is unlike I have ever experienced. Not having to call a call center was the best feeling in the world. My questions were answered by my team in a timely fashion. I was impressed by the level of configuration within the system to automate my companies own process's. **What do you dislike about Toast?** At this time there is nothing that we dislike about this product **What problems is Toast solving and how is that benefiting you?** Same as above ### 18. Vital for small growing business **Rating:** 5.0/5.0 stars **Reviewed by:** Bert C. | President, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** Stratex has friendly, responsive and well educated employees. They have been able to help us put together an employee handbook, deal with employee issues, run payroll efficiently and avoid pitfalls. **What do you dislike about Toast?** While we like their support staff and they are responsive, it would be nice to have one main point of contact. Even with that, still very happy with them. **What problems is Toast solving and how is that benefiting you?** They have helped us with all aspects of HR and payroll, which has saved us time and headaches. ### 19. Uhlmann Price **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** Website is very user friendly. Very responsive if need assistance **What do you dislike about Toast?** Reports can be difficult to navigate and customize **Recommendations to others considering Toast:** Excellent product and service **What problems is Toast solving and how is that benefiting you?** Payroll ### 20. We are a client and user of StratEx. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2015 **What do you like best about Toast?** Customer service and desire to grow with us. **What do you dislike about Toast?** No software is perfect. I think from time to time we have needed some reporting or historical data and it's been a little harder than we would like **Recommendations to others considering Toast:** Every company has different needs and issues however if you choose StratEx you will have a partner relationship rather than a vendor. **What problems is Toast solving and how is that benefiting you?** Payroll and HR streamlining. Things get done in a timely fashion. ## Toast Discussions - [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) - 2 comments, 1 upvote - [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) - 1 comment, 1 upvote - [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) - 1 comment, 1 upvote - [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) - 1 comment, 1 upvote - [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) - 1 comment, 1 upvote - [View Toast pricing details and edition comparison](https://www.g2.com/products/toast/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-06-25+13%3A00%3A05+-0500&secure%5Bsession_id%5D=a7f7d38c-2fbc-4f8c-98e1-ccad26821fa9&secure%5Btoken%5D=b894385e61f8ea191853a1853eafd8b76a8d47aa769e5136b7029dbc0ca2303b&format=llm_user) ## Toast Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [COGS-Well](https://www.g2.com/products/cogs-well/reviews) - [Crunchtime Kitchen](https://www.g2.com/products/crunchtime-kitchen/reviews) - [Nory](https://www.g2.com/products/nory-nory/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [ProLiant](https://www.g2.com/products/proliant/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [TipHaus](https://www.g2.com/products/tiphaus/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Worldpay](https://www.g2.com/products/worldpay/reviews) ## Toast Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Generative AI** - AI Text Generation - AI Text Summarization **Customer Data and Insights** - Customer Analytics - Customer Database - Customer Segmentation **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Generative AI** - AI Text Summarization **Campaign Management** - Marketing Automation - Email Marketing - SMS & Push Notifications **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Engagement and Retention** - Offers Management - Rewards Program - Reputation Management **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Integration and Compliance** - Analytics and Reporting - Integrations - Compliance and Consent Management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Toast Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,282 reviews)