RF- SMART WMS Reviews & Product Details

What I like best about RF-SMART is how much control it gives us within NetSuite. Our previous shipping solution required the vendor’s team to hardcode changes behind the scenes. With RF-SMART, we can manage our own settings, mappings, and custom fields, making it much easier to adapt as our needs change.

Pick Planner is a standout feature. It has transformed our tasking process and helped us process 30% more orders last year. We’re aiming for another 30% increase this Q4. Our business is incredibly seasonal, so being able to pivot quickly while maintaining automation and scheduled triggers is a huge benefit.

Picking is also much easier to learn. We can now train a new seasonal employee in less than 30 minutes, compared with hours of training and frequent mistakes with our previous system. That makes a big difference during our busiest months. Review collected by and hosted on G2.com.

Honestly, there isn’t much we dislike. RF-SMART has been a significant improvement over our previous solution, and we haven’t encountered any major drawbacks in our day-to-day use.

One of my favorite things about RF Smart is that they are always looking for improvement and they are genuinely interested in feedback from users like us. They want to know our pain points and they are open to hearing complaints. It is refreshing to feel heard and see that they are always working to improve. Review collected by and hosted on G2.com.

I love how easy it is to use. We initially started using it to track inventory between our different locations. We really needed a solution that would give us greater visibility and accountability for the company. As we began using RF-Smart we had a 70 percent increase in the speed of order fulfillment. Being able to trust our inventory across separate locations has been crucial to our continued growth. We no longer need to close each location for a wall to wall stock count. We have been able to have each location complete small stock counts each week. It has been amazing working with RF-Smart. Review collected by and hosted on G2.com.

I don’t have anything dislikes about RF-Smart. Any time we have run into an issue or a pain point their team has worked with us to find a solution. They really are a WMS solution. From the moment we receive in product to the moment it ships we have complete visibility of our inventory, and are able to manage our orders with speed and accuracy. Review collected by and hosted on G2.com.

Since we started using RF-Smart Shipping we have seen the following improvements:

-Reduced errors such as incorrect item or overshipment to about once a month

-Increased speed at which we can ship by at least 5 minutes per shipment. We used to manually ship orders through NetSuite and now we can ship using the scan gun/computer

-We now have the ability to print custom labels at shipping instead of having to print them through a separate system

-RF Smart has allowed us to prevent committed orders from shipping until all shipping criteria have been met. This has allowed us to ensure quality is complete before an order is shipped among other pre-shipping tasks.

-Since RF Smart is a native integration to NetSuite, the systems talk to each other which gives us visibility in NetSuite on the status of an order Review collected by and hosted on G2.com.

Response time on support cases can be slow but you do get connected to a human and not an AI support bot. Review collected by and hosted on G2.com.

It let us keep the license plate system we've run since before NetSuite, without forcing NetSuite to do something it wasn't built for. Implementation was fast. We were live in 4 months, and that included unbuilding all the customizations we had added trying to make NetSuite work with LPs. Review collected by and hosted on G2.com.

The hardest thing I’ve run into with RF-Smart is that when I use the Help or knowledge base, it isn’t always clear whether the instructions are for version 1 or version 2. Review collected by and hosted on G2.com.

I really appreciate the support team for RF-SMART WMS. Whenever we encounter issues like order consolidation acting up or pick plans not creating tasks as expected, they join us on calls to reproduce the problem and follow up until it's resolved. That's crucial when the warehouse is depending on timely fixes. Another thing I like is that it's native to NetSuite. This integration means I'm not dealing with sync errors between systems, and the scanner screens are intuitive enough for new workers to learn quickly. Review collected by and hosted on G2.com.

There's a bit of a learning curve for setting up RF-SMART WMS. Some settings, like consolidation and how pick plans create tasks, affect each other in ways that aren't obvious. The documentation doesn't always cover these edge cases, which means testing changes often involves building test orders and seeing them through the system to understand their impact. It would be helpful if there was better visibility into how settings influence one another, a sandbox-style preview for order flow, and more real-world examples in the help docs. Once everything is set up, it's stable, but it definitely requires some time and tweaks. Review collected by and hosted on G2.com.

I find RF-SMART WMS really convenient because it's portable and easy to use. We don't have to drag carts full of parts around or manually count and enter cycle counts anymore. It's been a huge time saver, especially with issuing parts immediately after picking, which has significantly helped us as our business has grown. The time saved on picking and issuing parts is also notable, and the labels at receipt printing include sales order numbers, which ensures components are delivered promptly to the correct job, aiding inventory control. The integration with NetSuite, Zebra printers, and Honeywell scanners enhances our operations. The tech support from RF-SMART was really good, helping us quickly resolve most issues and customizations during the setup phase. Review collected by and hosted on G2.com.

There were some training issues around receipts particularly because there's a submit button which saves the Receipt, but then you have to hit submit again to actually create the receipt in NetSuite. We missed that the first few weeks and had a tough time figuring it out. Sometimes we have to wait a while if we need customization help with support, but nothing dramatic. Review collected by and hosted on G2.com.

They have all the hardware we need in our warehouse to get the job done. Their customer service is quick and friendly. I also appreciate the flexibility to support different picking styles across multiple warehouses. Review collected by and hosted on G2.com.

Every once in a while we will come up with negative inventory, that can be a little confusing. But in the end it is easy to fix. Review collected by and hosted on G2.com.

RF-SMART took the time to understand our business requirements and current-state operations to help us define and implement a path to adoption that gave us the necessary visibility and tools to efficiently manage our inventory and operations. Review collected by and hosted on G2.com.

Each limitation we've identified has typically been a result of a unique business requirement or mode of operation we've constructed for ourselves. RF-SMART has partnered with us to evaluate each, and helped us evaluate our options for accomplishing the requirement through change in process, change in configuration, or when necessary by offering a customization to meet our needs. Review collected by and hosted on G2.com.

I like that RF-SMART WMS makes tasks simpler for our users and is easy to maintain from an IT perspective. It makes printing labels convenient. It also makes it easy for plant personnel to log in and access the tasks they do frequently, without navigating the many Oracle menus or key clicks. The setup was much simpler compared with the rest of Oracle Fusion Cloud. Review collected by and hosted on G2.com.

RF-SMART meets our needs extremely well. Review collected by and hosted on G2.com.

I like that RF-SMART WMS is reliable and just works. I don’t have to worry about platform issues causing inventory variances, and it doesn’t take much hands-on support from my team. The RF scanning makes picking quick and easy, and the system helps us keep inventory accurate so our team can focus on selling and shipping without the technology getting in the way. When we do have issues, the support is excellent, and they’ve been a good partner. They’re receptive to enhancements, and we’ve also rolled out their shipping platform and printing solution. Review collected by and hosted on G2.com.

Nothing major that I have to complain about, would be nice if the user token management could live in NetSuite instead of a separate platform. Review collected by and hosted on G2.com.